Rady Children’s Hosp. Gender: Pediatric Care & Info

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Pediatric Specialty Guide · Gender-Affirming Care · Rady Children’s

Rady Children’s Hospital gender affirming care: contact, pediatric appointment steps, records, referrals, support, and family information

Rady Children’s Hospital gender affirming care information can be confusing because families may need clinic contact details, referral guidance, crisis resources, insurance steps, MyChart access, and current service-status confirmation at the same time.

Use this patient-focused guide to find the official Rady Children’s contacts, understand what to ask before scheduling, prepare for a pediatric specialty visit, request records, use MyChart, and find urgent mental-health support if a child or teen is in crisis.

Center Phone: 858-966-8493 7910 Frost St, Suite 450 Pediatric Specialty Care MyChart & Records Crisis Support
Call Center: 858-966-8493 Main Hospital: 858-576-1700 Rady Resources Appointment Steps
Confirm current availability before traveling: Rady’s official resource page lists the Center for Gender Affirming Care phone number, but public reporting and California legal actions have described disputed service changes. Families should call the center, referrals line, or patient experience team before relying on old webpages, archived clinic pages, third-party listings, or search snippets.
Clinic contact listed by Rady 858-966-8493

Use this number first for Center for Gender Affirming Care and Adolescent/Young Adult Medicine routing.

Clinic location listed by Rady 7910 Frost St

Suite 450, San Diego, CA 92123, listed for Adolescent and Young Adult Medicine outpatient clinic.

Main hospital 858-576-1700

Rady Children’s Hospital-San Diego general line for hospital routing and main-campus questions.

Records office 858-966-5904

Use Health Information / Release of Information for medical-record copy requests.

MyChart help 877-902-4278

Use MyChart support for portal access, messages, test results, appointments, and medical-record requests.

Crisis support 911 / 988 / ACL

For imminent danger, call 911. For crisis support, use 988 or San Diego Access & Crisis Line at 1-888-724-7240.

Overview: what families are usually trying to confirm

Families searching this topic are usually not looking for a generic hospital overview. They need current contact details, appointment rules, privacy expectations, crisis support, and a clear route to pediatric specialty care.

Rady Children’s official Adolescent and Young Adult Medicine resources list the Center for Gender Affirming Care phone number as 858-966-8493. Rady’s Adolescent and Young Adult Medicine location page lists the outpatient clinic at 7910 Frost Street, Suite 450, San Diego, CA 92123.

Because gender-affirming care services for minors have been the subject of legal and public-status changes, families should not assume that every service listed in older pages, provider biographies, PDFs, or third-party directories is currently available for new patients. Call first and ask direct, specific questions.

Best first call: Call 858-966-8493 and ask: “Is the Center for Gender Affirming Care currently scheduling new or returning pediatric patients, what services are available, and what referral or insurance authorization is required?”

Rady Children’s gender affirming care contact directory

Use the right contact based on whether you need scheduling, medical records, portal access, billing, crisis help, or patient experience support.

Need Contact Use it for
Center for Gender Affirming Care / Adolescent Medicine 858-966-8493 Scheduling status, referral requirements, clinic location, visit preparation, and current service availability.
Adolescent and Young Adult Medicine fax 858-966-8188 Provider referrals, outside records, authorizations, and documents requested by clinic staff.
Rady Children’s main hospital 858-576-1700 General routing, campus questions, hospital department transfers, and main switchboard help.
Customer Service / Referrals 800-788-9029 or 858-966-4096 Initial access questions, referral routing, pediatric resource navigation, and out-of-area family questions.
Medical Records / Release of Information 858-966-5904 / Fax 858-966-8527 Records requests, authorization forms, old chart copies, care-transfer records, and formal release questions.
MyChart support 877-902-4278 / mychart@rchsd.org Portal login, messages, results, appointment scheduling, proxy access, and medical-record requests through MyChart.
Patient Experience 858-966-4950 / refsvc@rchsd.org Care access concerns, experience feedback, communication problems, and escalation when a family cannot get clear routing.
Billing questions 858-966-4912 Hospital billing, estimates, balances, insurance questions, and account issues.

How to check current appointment and service status

Gender-affirming care availability may change due to staffing, policy, legal actions, referrals, geography, insurance, age, or program capacity.

Call the center number first. Ask whether the Center for Gender Affirming Care is currently accepting new patients, continuing established patients, or referring families to other services.
Ask what services are currently available. Use neutral wording: “What services are available now for pediatric or adolescent patients, and which services require referral, authorization, or outside care coordination?”
Confirm age and location requirements. Ask whether eligibility differs for minors, young adults, existing patients, new patients, San Diego County residents, Imperial County residents, or out-of-area families.
Ask whether mental-health support is separate. Some families may need counseling, risk assessment, crisis support, social support, school navigation, or community resources even if medical services are delayed.
Check referral and authorization rules. Ask whether your child’s primary care doctor, pediatrician, insurance plan, or Rady Children’s Health Network must submit a referral or prior authorization.
Document the answer. Write down the date, staff role, callback number, services discussed, next steps, and any referral or records requested.
Do not rely only on old pages: Rady provider profiles and past clinic pages may mention gender-affirming care, but families should verify the program’s current scheduling rules directly before making travel, insurance, or medical decisions.

How to request an appointment or clinic guidance

Use this step-by-step process to avoid delays, missing records, or referral problems.

Call 858-966-8493. Say you are calling about the Center for Gender Affirming Care or Adolescent and Young Adult Medicine and need current scheduling guidance.
Give the patient’s basic details. Be ready with the child’s legal name, chosen name if different, date of birth, parent or guardian contact, primary care provider, insurance plan, and county of residence.
Ask what documentation is needed. The clinic may request referral paperwork, prior notes, mental-health records, medication list, growth charts, lab history, or insurance authorization.
Confirm whether MyChart is needed. Rady notes that current patients can use MyChart to communicate with the clinical team, view portions of records, and request appointments or prescription renewals.
Ask about interpreter or accessibility needs. Tell staff if your family needs language access, disability accommodations, telemedicine guidance, or support for a safe arrival.
Verify location and parking before the visit. Confirm whether the appointment is at 7910 Frost Street, Suite 450, a different Rady clinic, telemedicine, or another department.
Phone script: “I’m calling about Rady Children’s Center for Gender Affirming Care. Is the clinic currently seeing new or returning patients? What age, referral, insurance, and record requirements should we know before scheduling?”

Referrals, authorizations, and primary care coordination

Many pediatric specialty visits require a referral or insurance authorization. Requirements vary by plan and network.

Situation Who may need to act What to ask
Child has a Rady-affiliated pediatrician Primary care doctor or Rady Children’s Health Network “Can you submit a referral or guidance request for Adolescent and Young Adult Medicine / gender-affirming care?”
Family has HMO or managed-care insurance Primary care doctor and insurance plan “Is prior authorization required before Rady can schedule the visit?”
Family has PPO insurance Clinic scheduling and insurance benefits team “Does Rady require a referral even if my insurance does not?”
Family is outside San Diego / Imperial region Rady referral center, clinic, insurance, and current provider “Are out-of-area patients being scheduled, referred elsewhere, or placed on a review process?”
Current patient needs continuity Clinic, current provider, medical records, and care team “What is the continuity plan, next appointment date, medication plan, and emergency contact if symptoms worsen?”
Family needs another provider Rady care team, insurer, pediatrician, and community navigator “Can you provide referral options, records transfer, and a bridge plan while we locate care?”

Questions to ask before a pediatric gender-affirming care visit

Families should get clear answers before the first appointment, especially when access rules may be changing.

Service availability

Ask which services are currently available, which are paused, and whether referrals are being accepted for new or returning patients.

Age and consent

Ask what parent, guardian, youth assent, consent, court, or documentation rules apply to the specific visit type.

Care team

Ask whether the visit involves adolescent medicine, endocrinology, gynecology, behavioral health, social work, primary care, or outside providers.

Insurance

Ask whether evaluation, labs, follow-up, medication management, mental-health support, or referrals are covered by your plan.

Records

Ask what outside records, school forms, mental-health notes, medication lists, lab results, or previous treatment history should be sent before the visit.

Safety plan

If your child has depression, anxiety, self-harm thoughts, bullying, or unsafe home/school issues, ask for crisis and mental-health routing immediately.

How to prepare for the appointment

Good preparation helps the care team understand the child’s medical, emotional, family, and school context.

Bring or prepare Why it matters Tip
Insurance card and ID Needed for check-in, billing, and authorization. Ask whether both parent/guardian and patient identification are needed.
Referral and authorization Some plans will not cover specialty visits without authorization. Confirm Rady received it before the appointment date.
Medication and supplement list Important for safety, interactions, and care planning. Include dose, frequency, prescriber, and pharmacy.
Mental-health support history The care team may need to understand therapy, diagnoses, hospitalizations, safety plans, or school stress. Bring therapist contact information if the family wants coordinated care.
Outside medical records Prior labs, growth charts, specialist notes, and relevant diagnoses may affect the visit. Send records before the appointment when possible.
Name and pronoun preferences Helps staff communicate respectfully while matching legal records correctly. Ask how chosen name, legal name, and insurance name appear in the chart and portal.
Questions list Visits can feel emotional and time-limited. Write down your top concerns, safety questions, school needs, and follow-up expectations.

Care topics families may discuss with the team

This section is informational. It does not say a specific treatment is available, appropriate, or currently scheduled at Rady. Confirm directly with the clinic.

Initial assessment

Families may discuss the child’s goals, medical history, mental-health history, family support, school context, and current concerns.

Primary care coordination

Pediatricians may help with referrals, immunizations, general wellness, safety screening, and routine adolescent health needs.

Mental-health support

Care may include therapy referrals, safety planning, family support, community resources, and crisis routing when needed.

Reproductive health

Adolescent medicine or gynecology may help with menstrual concerns, contraception, STI testing, pregnancy prevention, or related referrals.

Records and school documents

Families may need letters, medication lists, visit summaries, immunization records, school accommodations, or care-coordination paperwork.

Care transitions

If services are limited or a patient is aging out, ask about adult-care referrals, records transfer, medication continuity, and follow-up timing.

Medical decision warning: This article does not recommend a treatment. Decisions about evaluation, medication, timing, mental-health support, consent, and follow-up should be made with qualified clinicians who know the patient.

Mental health and social support resources listed by Rady

Rady’s Adolescent and Young Adult Medicine resources page lists crisis support and community support options. Some are emergency resources and others are ongoing support resources.

Resource Contact Use for
Rady Children’s Behavioral Health Urgent Care 858-966-5484
4305 University Ave., Suite 150, San Diego, CA 92105		 Urgent behavioral-health concerns when a child or teen needs prompt local assessment.
San Diego County Emergency Screening Unit 619-876-4502
4309 3rd Ave., San Diego, CA 92103		 Emergency psychiatric assistance for children and adolescents under age 18.
San Diego County Access & Crisis Line 1-888-724-7240 24/7 crisis support and Mobile Crisis Response Team access.
Trevor Project Lifeline 1-866-488-7386
Text START to 678-678		 24/7 crisis support for LGBTQ youth by phone, text, or chat.
TransFamily Support Services 858-304-0085 Family coaching, healthcare and insurance navigation, legal support, school support, and gender-affirming therapist navigation.
Hillcrest Youth Center 619-497-2920 Safe gathering space and youth social-service resources.
North County LGBTQ Resource Center 760-994-1690 Support resources in North County, including gender-affirming therapist information listed by Rady.

What to do in a crisis

Use emergency support immediately if a child or teen may harm themselves or someone else, is unsafe, or is experiencing a psychiatric emergency.

Imminent risk
Call 911 and ask for PERT — Psychiatric Emergency Response Team — or go to the closest emergency room.
Suicidal thoughts or crisis
Call or text 988. LGBTQ youth may also contact Trevor Project at 1-866-488-7386 or text START to 678-678.
San Diego crisis support
Call the San Diego County Access & Crisis Line at 1-888-724-7240, available 24 hours a day, 7 days a week.
Urgent behavioral health
Rady lists Behavioral Health Urgent Care at 858-966-5484, 4305 University Ave., Suite 150, San Diego, CA 92105.
Do not wait
If safety is at risk, use emergency services first. Appointment scheduling, referral issues, and insurance questions can wait until the child is safe.

MyChart access for appointments, messages, results, and records

Rady says current patients can use MyChart to communicate with the clinical team and access portions of the child’s medical record.

Portal support

Call 877-902-4278 or email mychart@rchsd.org for MyChart help.

Messaging

Rady instructs current patients to log into MyChart, go to Messages, and click “Ask a Question” to contact the care team.

Records request

Rady’s Medical Records page says records can be requested through MyChart when available.

Proxy access

Parents or guardians may need proxy access. Rules may vary by age, privacy law, and adolescent confidentiality requirements.

Portal privacy note: Adolescents may have confidentiality protections for some services. If a parent or guardian cannot see an item in MyChart, call the care team or Medical Records rather than assuming it is an error.

Medical records, letters, and care-transfer documents

Use Rady’s Health Information Department / Release of Information for formal records requests.

Try MyChart first if the patient has access. Rady says families can request medical records through MyChart when available.
Use a written authorization if MyChart is not enough. Rady says families must complete an Authorization for Use or Disclosure of Health Information form if records cannot be requested through MyChart.
Include complete details. Rady says a valid authorization should include patient name, date of birth, specific records requested, purpose, recipient, expiration date if desired, signature, and date signed.
Send the request to Release of Information. Mail to Rady Children’s Hospital-San Diego, Health Information Department – Release of Information, 3020 Children’s Way, MC 5049, San Diego, CA 92123-4282.
Use fax or email if allowed. Rady lists fax 858-966-8527 and email Releaseofinformation@rchsd.org for completed forms.
Ask about sensitive-record rules. Gender-related care, adolescent care, reproductive health, mental health, substance-use, and minor records may have special access rules.
Records phone: Rady’s Medical Records page lists 858-966-5904 and fax 858-966-8527. Office hours are listed as 8 a.m. to 4:30 p.m., Monday through Friday.

Insurance, billing, estimates, and financial assistance

Gender-related specialty care, mental-health support, labs, visits, prescriptions, and referrals may be handled differently by different insurance plans.

Question Who to ask What to confirm
Is the visit covered? Insurance plan and Rady scheduling Specialty visit coverage, referral requirement, prior authorization, copay, deductible, and network status.
Are labs or medications covered? Insurance plan, pharmacy benefits, and prescribing clinician Lab location, medication formulary, prior authorization, refill rules, and pharmacy choice.
Can I get an estimate? Rady billing / MyChart estimate tools Visit estimate, facility charges, professional charges, lab charges, and out-of-pocket estimate.
What if we cannot pay? Financial Assistance / billing support Eligibility, application documents, payment plan, charity care, and whether assistance applies to the service.
What if care is denied? Insurance plan, provider office, patient advocacy, and legal/benefits support if needed Denial reason, appeal deadline, medical-necessity letter, records needed, and alternative covered providers.
Billing contacts: Rady lists Hospital Billing at 858-966-4912 and Physician Billing at 858-309-6290. Ask which account type applies before paying or appealing a bill.

Privacy, parent access, adolescent confidentiality, and respectful communication

Gender-related pediatric care can involve sensitive medical, behavioral-health, family, school, and legal information.

Legal name and chosen name

Ask how the chart, wristband, portal, insurance claim, school letter, and billing statement will display legal name and chosen name.

Pronouns

Families can ask staff how pronouns are documented and shared with the care team to support respectful communication.

Parent or guardian access

Proxy access may vary by age, California privacy rules, adolescent confidentiality, service type, and chart category.

School and community letters

Ask whether letters, forms, or recommendations require a separate appointment, signed release, or mental-health documentation.

Records release

Only release records to people or organizations that are authorized in writing, especially when sensitive information is involved.

Safety planning

If the child faces bullying, family conflict, harassment, self-harm, or unsafe housing, ask for a mental-health and social-work safety plan.

Location, map, parking, and visit logistics

Confirm the appointment location before arrival because specialty clinics, hospital departments, and administrative offices may be in different buildings.

Adolescent and Young Adult Medicine Outpatient Clinic
Rady Children’s Hospital-San Diego
7910 Frost Street, Suite 450
San Diego, CA 92123
Phone: 858-966-8493
Fax: 858-966-8188

Use this map only after the clinic confirms that your appointment is at 7910 Frost Street, Suite 450. Some Rady services may use the main hospital campus at 3020 Children’s Way or other locations.

Useful Rady Children’s links for families

Use official pages for final instructions because program status, forms, contacts, and clinic rules may change.

Official page Use it for After opening
Adolescent & Young Adult Medicine Resources Center for Gender Affirming Care phone number, crisis resources, and community support resources. Call the listed center number and verify current appointment availability.
Adolescent Medicine Locations Clinic address, phone, fax, and Rady location details. Confirm whether your visit is at Frost Street, main campus, telemedicine, or another clinic.
Rady Contact Us Main hospital, referrals, medical records, patient experience, international services, and billing contacts. Use the correct department rather than calling a general line repeatedly.
Medical Records MyChart record requests, authorization forms, mailing address, fax, email, and ROI requirements. Prepare patient details and specific record types before submitting the request.
MyChart Contact MyChart phone, email, and portal-support routing. Use for portal access, login problems, messaging, and parent/guardian access issues.
Health Information Exchanges Care Everywhere, San Diego Health Connect, immunization registry, and health information exchange guidance. Use when transferring care or helping providers access outside records.

Official-source checklist for this Rady Children’s guide

This page is based on Rady’s official contact, Adolescent Medicine, MyChart, Medical Records, and support-resource pages, plus publicly reported legal-status context. Verify again before scheduling care.

Clinic contact
Rady’s Adolescent and Young Adult Medicine resources page lists Center for Gender Affirming Care phone: 858-966-8493.
Clinic location
Rady’s Adolescent and Young Adult Medicine locations page lists 7910 Frost Street, Suite 450, San Diego, CA 92123, phone 858-966-8493, fax 858-966-8188.
Medical records
Rady’s Medical Records page lists Health Information / Release of Information instructions, form requirements, phone, fax, email, and mailing route.
MyChart
Rady’s MyChart contact page lists phone 877-902-4278 and email mychart@rchsd.org for portal help.
Status caution
California Attorney General materials describe legal dispute over alleged termination of gender-affirming care for patients under 19. Families should confirm current availability directly.
Independent guide notice: This website is not Rady Children’s Hospital, Rady Children’s Health, UC San Diego, a medical provider, an insurer, a crisis hotline, or a law firm. For appointment status, clinical decisions, legal rights, records, referrals, insurance, and urgent safety issues, contact the official office or emergency resource directly.

Rady Children’s gender affirming care FAQs

Common questions families ask about contact details, pediatric specialty care, referrals, current availability, MyChart, medical records, crisis support, insurance, privacy, and clinic location.

1. What is the phone number for Rady Children’s Center for Gender Affirming Care?
Rady’s Adolescent and Young Adult Medicine resources page lists the Center for Gender Affirming Care phone number as 858-966-8493. Call to confirm current appointment availability, referral requirements, service status, and location before traveling.
2. Where is Rady Children’s gender affirming care clinic located?
Rady’s Adolescent and Young Adult Medicine location page lists the outpatient clinic at 7910 Frost Street, Suite 450, San Diego, CA 92123. Confirm your exact appointment location when scheduling because Rady services may use different buildings or telemedicine.
3. Is Rady Children’s currently accepting new gender affirming care patients?
Families should call 858-966-8493 for the current answer. Public information has changed and legal actions have described service-status disputes, so do not rely only on older webpages or third-party directories.
4. Do I need a referral for Rady Children’s gender affirming care?
You may need a referral or prior authorization depending on your insurance plan, pediatrician, Rady network status, age, county, and the type of visit requested. Ask the clinic and your insurance plan before scheduling.
5. What should I bring to the first appointment?
Bring insurance information, referral or authorization if required, medication list, relevant medical records, mental-health support history, school or caregiver concerns, and a written list of questions. Ask whether records should be faxed before the visit.
6. How do I get medical records from Rady Children’s?
Rady says families may request records through MyChart when available. If not, submit a written authorization to Health Information / Release of Information. Rady lists phone 858-966-5904, fax 858-966-8527, and email Releaseofinformation@rchsd.org.
7. How do I contact Rady Children’s MyChart support?
Rady lists MyChart support at 877-902-4278 and mychart@rchsd.org. Use MyChart support for portal login issues, appointment messages, test results, records requests, proxy access, and technical portal questions.
8. What should I do if my child is in crisis?
If your child is an imminent risk to themselves or others, call 911 and ask for PERT or go to the nearest emergency room. For crisis support, call or text 988, call San Diego Access & Crisis Line at 1-888-724-7240, or contact Trevor Project at 1-866-488-7386 or text START to 678-678.
9. Does insurance cover gender affirming care at Rady Children’s?
Coverage depends on the insurance plan, referral rules, authorization, network status, age, service type, and current service availability. Call the clinic, your insurance plan, and Rady billing to confirm benefits and estimated costs.
10. Is my child’s gender-related care private?
Medical records are protected, but parent or guardian access, adolescent confidentiality, MyChart proxy access, and release rules can vary by age, service type, state law, and documentation. Ask the clinic or Medical Records how privacy is handled for your child’s specific situation.