Musc Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Charleston SC · MUSC Children’s Health

MUSC Shawn Jenkins Children’s Hospital: pediatric ER, address, phone, parking, visitor rules, specialties, MyChart, and family planning

MUSC Children’s Hospital commonly refers to MUSC Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion in downtown Charleston, South Carolina.

Use this guide to confirm the hospital location, call the right number, find pediatric emergency care, plan parking, understand visitor badge rules, prepare for admission, use MyChart, and access pediatric specialty resources.

Call Hospital: 843-792-2300 Official Hospital Page Pediatric Emergency Map & Parking
Medical emergency? For life-threatening symptoms, call 911 or go to the nearest emergency department. MUSC Shawn Jenkins Children’s Hospital lists pediatric emergency care at 10 McClennan Banks Drive and is shown as open 24 hours. This guide is informational and does not replace medical advice from MUSC, your child’s doctor, or emergency services.
Hospital name MUSC Shawn Jenkins Children’s Hospital

Part of MUSC Children’s Health in Charleston, South Carolina.

Address 10 McClennan Banks Drive

Charleston, SC 29425.

Hospital phone 843-792-2300

Listed on the MUSC location page for the children’s hospital.

Children’s Health phone 843-792-1414

Listed in the footer of MUSC Children’s Health pages.

Emergency care Open 24 hours

Pediatric emergency medicine is listed at the hospital location.

Main parking garage 21 McClennan Banks Drive

McClennan Banks Garage is listed for children’s hospital parking.

About MUSC Shawn Jenkins Children’s Hospital

Quick orientation for families searching “MUSC Children’s Hospital.”

MUSC Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion is the downtown Charleston pediatric and women’s hospital connected with MUSC Children’s Health. MUSC describes the building as integrating children’s care with obstetrical services.

Pediatric hospital care

The hospital location is listed for pediatric hospital medicine and pediatric emergency medicine, with 24-hour hospital access on the official MUSC location page.

Specialized children’s care

MUSC Children’s Health pages connect families to primary care, specialty care, emergency care, virtual care, and hospital resources.

Women’s pavilion connection

The facility also includes the Pearl Tourville Women’s Pavilion, which is why families may see maternity, fetal-care, labor and delivery, and children’s hospital information together.

Family-centered resources

Official pages describe play spaces, kitchens, lounges, laundry facilities, showers, visitor-badge support, wayfinding, and family preparation resources.

Important name note: MUSC Children’s Hospital may appear online as “MUSC Shawn Jenkins Children’s Hospital,” “MUSC Children’s Health,” or “Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion.” Use the official address, 10 McClennan Banks Drive, to confirm you are looking at the correct Charleston hospital.

Contact information, address, and hospital hours

Use direct hospital contact for urgent routing, admissions, patient information, and department questions.

Contact item Official detail Use it for
Hospital name MUSC Shawn Jenkins Children’s Hospital Pediatric hospital, emergency, inpatient, specialty, and family resource searches.
Address 10 McClennan Banks Drive, Charleston, SC 29425 Navigation, emergency drop-off, inpatient visits, specialty appointments, and map directions.
Hospital phone 843-792-2300 General hospital contact, patient routing, department connection, and location questions.
Children’s Health main number 843-792-1414 MUSC Children’s Health information and children’s health system contact.
Emergency location Children’s emergency entrance near the ground-level main entrance Pediatric emergency drop-off. Follow hospital signage and emergency staff directions.
Hours Hospital location and pediatric emergency listing show open 24 hours Emergency and inpatient hospital access. Specialty clinics may keep separate clinic hours.
Clinic-hour caution: The hospital and emergency department are 24-hour settings, but specialty clinics, outpatient offices, imaging appointments, therapy visits, and provider offices may operate on weekday clinic schedules. Confirm the exact department schedule before arriving.

Pediatric emergency care at MUSC Children’s Hospital

Use emergency care for urgent or life-threatening pediatric symptoms, not routine appointment questions.

24-hour pediatric emergency listing

MUSC’s pediatric emergency page lists MUSC Shawn Jenkins Children’s Hospital at 10 McClennan Banks Drive as open 24 hours for pediatric emergency medicine and pediatric hospital medicine.

Emergency drop-off

MUSC parking guidance says the best drop-off for children’s emergency patients is the ground-level emergency entrance next to the main entrance.

Critical symptoms

Use emergency services for trouble breathing, major injury, seizure, severe allergic reaction, suspected poisoning, altered mental status, severe dehydration, suicidal thoughts, or other urgent symptoms.

Bring key information

Bring medication names, allergies, medical history, insurance card, identification, primary doctor information, and any transfer paperwork if available.

Emergency rule: If a child may be in immediate danger, call 911. Do not wait for online appointment messages, patient portal replies, or a callback.

Pediatric specialty care and hospital services

MUSC Children’s Health organizes pediatric care across emergency, inpatient, outpatient, specialty, and virtual services.

Pediatric emergency medicine

Emergency care for urgent pediatric illness or injury at the children’s hospital emergency setting.

Pediatric hospital medicine

Inpatient care coordination when a child’s illness requires hospital admission.

Pediatric trauma

MUSC describes Shawn Jenkins Children’s Hospital as South Carolina’s first and only Level 1 Pediatric Trauma Center.

Cancer and blood disorders

MUSC Children’s Health lists pediatric cancer, hematology, oncology, and related specialty programs at Shawn Jenkins Children’s Hospital.

Heart center

MUSC Children’s Health provides pediatric and congenital heart services through its heart center network.

NICU and women’s care

The hospital and Pearl Tourville Women’s Pavilion integrate pediatric, fetal, obstetrical, and newborn care in one facility.

Therapy and rehabilitation

MUSC Children’s Health lists pediatric therapy and rehabilitation services connected to children’s hospital and outpatient settings.

Psychiatric emergency assessment

MUSC lists an EmPATH unit at Shawn Jenkins Children’s Hospital for child and adolescent psychiatry and pediatric emergency medicine.

Virtual and outpatient care

Families may also use MUSC Children’s Health outpatient, primary care, specialty, virtual care, and MyChart access routes.

Referral tip: For specialty care, ask whether your child needs a provider referral, records, imaging, lab results, insurance authorization, or previous notes before scheduling.

Appointments, referrals, and choosing the right care route

Emergency visits, specialty referrals, primary care, inpatient admissions, and follow-up visits use different scheduling paths.

Care need Best route What to prepare
Life-threatening symptoms Call 911 or go to the pediatric emergency department Medication list, allergies, medical history, insurance card, and any transfer paperwork if available.
Same-day urgent pediatric issue Call the child’s pediatrician, urgent care, nurse line, or emergency department depending on severity Symptoms, duration, fever readings, hydration status, breathing concerns, and recent exposure history.
Specialty appointment Use MUSC Children’s Health specialty pages or provider referral Referral, diagnosis, records, imaging, lab results, insurance authorization, and prior specialist notes.
Inpatient admission questions Ask the admitting service, care team, hospital unit, or Guest Services Admission date, unit, child’s legal name, birth date, guardian information, and care-team contact if known.
MyChart help Use MUSC MyChart and child proxy-access resources Parent/guardian identity, child information, MRN if available, and proxy-access request details.
Virtual care or outpatient follow-up Ask the provider office whether the visit is in-person, video, phone, or MyChart-based Device access, login, medication list, symptom update, and questions for the care team.
Scheduling note: The hospital phone can help route calls, but specialty clinics and outpatient departments may have separate scheduling teams and phone workflows.

Preparing your family for a children’s hospital stay

MUSC provides family preparation resources so parents and caregivers can plan ahead.

Confirm where to check in. Ask whether you should use the emergency entrance, main entrance, clinic registration, labor and delivery route, or a specific unit.
Bring identification and insurance information. Visitor guidance says photo ID is needed to obtain a visitor badge. Bring guardian identification, insurance card, and any custody or guardianship documents if relevant.
Bring medical information. Pack medication names and doses, allergies, recent test results, specialist notes, durable medical equipment details, and your child’s doctor list.
Pack comfort items. Bring safe comfort items such as glasses, chargers, favorite small items, adaptive supplies, and items recommended by the care team.
Ask about food, visitor, and unit rules. Before bringing flowers, food, balloons, or gifts, ask the nurse because allergies, dietary restrictions, infection precautions, and latex restrictions may apply.
Use Guest Services for logistics. MUSC guidance describes Guest Services support with wayfinding, visitor badges, accommodations, transportation, parking, directions, and local information.
Before arrival script: “My child is coming to MUSC Shawn Jenkins Children’s Hospital for ____. Where should we park and check in? What documents, medications, visitor IDs, and restrictions should we know before arrival?”

Visitor rules, badges, bedside family, and safety screening

Visitor rules can change during respiratory season, infection-control changes, or unit-specific restrictions.

Bedside family
Official visitor guidance says two family members are welcome at the patient’s bedside 24 hours a day, 7 days a week to support communication and caregiving.
Photo ID and badges
Visitors should bring photo ID to obtain a visitor badge at the Welcome Desk. Inpatient units are locked, and everyone must wear a badge while in the hospital.
Ill visitors
Visitors showing signs of illness are asked not to visit. Screening symptoms may include fever, cough, sore throat, chills, runny nose, sneezing, shortness of breath, chest pain, vomiting, diarrhea, or abdominal pain.
Food and flowers
Before bringing food or flowers, check with the patient’s nurse for allergies, dietary restrictions, or unit-specific rules.
Balloons
Visitor guidance asks visitors to avoid latex balloons. Mylar balloons are described as an alternative.
Confirm before visiting: Visitor policies can be limited by unit, illness season, infection-control status, patient condition, age, and hospital operations. Check the official visitor page or ask the care team before arriving.

Parking, drop-off, valet, and garage details

Parking at the Charleston medical campus can take time. Allow extra time before appointments and procedures.

Parking or drop-off need Official guidance Practical tip
Children’s emergency drop-off Ground-level emergency entrance next to the main entrance Follow emergency signs and staff directions. Do not park first if the child needs immediate help.
Main garage McClennan Banks Garage, 21 McClennan Banks Drive, Charleston, SC 29425 Use for children’s hospital and women’s pavilion access. Bring parking ticket/payment method.
Parking cost MUSC children’s hospital parking page lists $6 for each 24-hour period at McClennan Banks Garage Confirm current rates before long stays because rates may change.
Valet Valet parking is listed at the main entrance on McClennan Banks Drive and at Ashley River Tower MUSC’s children’s hospital parking page lists valet at $10; confirm current availability.
Labor and delivery / AFCC drop-off Ground-level main entrance is listed as the best drop-off for AFCC and Labor & Delivery patients Use the Stork elevator route described by MUSC if directed to AFCC or Pearl Tourville Women’s Pavilion.
Accessible parking Parking spaces for drivers with handicap parking permits are listed on floors 1 through 6 Bring permit and allow time for elevators, registration, and unit wayfinding.
Traffic note: MUSC’s location page warns that nearby construction or road closures may affect this location. Allow extra time to park and navigate to your appointment.

MUSC MyChart and child proxy access

MyChart helps families communicate with providers, review information, and manage care access when proxy permissions are set up.

Request child access

MUSC Children’s Health provides a child MyChart access page for proxy access. Parents or guardians may need identity verification and setup steps.

Proxy MRN note

The official child-access page notes that if the proxy is not a current MUSC patient, front desk staff can create an MRN for proxy use and send an activation link by email.

Support email

The child-access page lists mychartsupport@musc.edu for MUSC Health, MUSC Children’s Health, and Clemson patients needing MyChart support.

Emergency warning

Do not use MyChart for emergencies or urgent symptoms. Call 911, go to the ER, or call the care team directly when the issue cannot wait.

MyChart prep: Have the child’s legal name, date of birth, your photo ID, guardian details, MRN if known, and email access ready when requesting proxy setup.

Family resources, amenities, dining, gift shop, and Guest Services

Hospital stays are stressful. MUSC provides several support resources for families and visitors.

Guest Services

MUSC’s patient and family guide describes Guest Services as helping with visitor badges, wayfinding, hotel information, transportation, parking, directions, local information, and more.

Family comfort areas

The children’s hospital page states that families staying for extended periods have access to kitchens, lounges, laundry facilities, showers, and other conveniences.

Play spaces

MUSC notes that play and play spaces are part of recovery, including multiple play spaces such as an atrium playroom.

Gift shop

MUSC lists a gift shop at Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion, with gifts, candy, balloons, books, and new-arrival items.

Dining resources

MUSC Children’s Health has a dining-options page for the children’s hospital. Check current dining options before relying on older printed materials.

Ronald McDonald House

The patient and family guide describes Ronald McDonald House as a “home away from home” for families of very ill children receiving care, with eligibility rules.

Billing, insurance, financial assistance, and estimates

Hospital billing can involve facility charges, physician charges, insurance authorization, emergency care, and separate specialty services.

Billing topic What to ask Why it matters
Insurance network “Is MUSC Shawn Jenkins Children’s Hospital and this specialist in network for my plan?” Hospital, emergency, anesthesia, radiology, and specialist billing may process differently.
Preauthorization “Does this procedure, admission, imaging test, therapy, or specialty visit require authorization?” Some planned services require payer approval before the visit or admission.
Emergency care “How will emergency services and any follow-up specialist services be billed?” Emergency visits may create multiple charges from the hospital and providers.
Financial assistance “Does my family qualify for MUSC financial assistance or payment options?” MUSC Health patient-visitor resources state financial assistance is available for qualifying patients.
MyChart billing “Can I view or pay the bill through MyChart?” MUSC billing resources connect MyChart users with bill management tools.
Itemized statement “Can I receive an itemized bill and explanation of separate charges?” Helpful for insurance appeals, HSA/FSA use, secondary insurance, and records.
Billing caution: Always verify benefits directly with your insurance company and MUSC billing. Online general information is not a guarantee of coverage, network status, authorization approval, or final patient responsibility.

Medical records, discharge paperwork, and care-team communication

Families may need records for primary care follow-up, school, insurance, specialist visits, second opinions, or travel home.

Ask for discharge instructions before leaving. Make sure you understand medications, warning signs, activity limits, wound care, follow-up appointments, and who to call after discharge.
Use MyChart when available. MyChart may help families view results, messages, appointments, and after-visit information depending on access and proxy permissions.
Request records by exact type. Ask for discharge summary, operative note, imaging report, lab results, medication list, immunization information, specialty note, or school letter.
Send records to the next provider. Provide the pediatrician, specialist, home health team, school nurse, or outside hospital contact details before discharge when possible.
Confirm proxy and guardian access. For child records, verify who may access the patient’s MyChart and records, especially for guardianship, custody, foster care, or adolescent privacy issues.
Record request tip: For faster help, use the child’s full legal name, date of birth, medical record number if known, visit date, department, provider, and the exact record needed.

MUSC Children’s Hospital map and main campus directions

Use the hospital address for the children’s hospital and the garage address for parking.

MUSC Shawn Jenkins Children’s Hospital

10 McClennan Banks Drive
Charleston, SC 29425
Hospital phone: 843-792-2300
Children’s Health: 843-792-1414

Use for the main children’s hospital location. Follow campus signage for emergency drop-off, main entrance, and inpatient units.

McClennan Banks Garage

21 McClennan Banks Drive
Charleston, SC 29425
Listed by MUSC for children’s hospital parking.

Use for routine parking. For a medical emergency, follow emergency entrance directions rather than searching for general parking first.

Official source checklist for this MUSC Children’s Hospital guide

Use official MUSC pages for final verification because parking, visitor rules, clinic hours, and access procedures can change.

Official source What it verifies What to do after opening
MUSC Shawn Jenkins Children’s Hospital page Hospital overview, address, children’s health phone, family preparation resources, and hospital amenities. Use for general hospital information and family preparation links.
MUSC location page Hospital location, open 24 hours listing, phone number, address, and hospital medicine/emergency specialties. Use for location confirmation, phone number, and map directions.
Pediatric emergency medicine page Pediatric emergency medicine locations, open 24-hour hospital emergency listing, and emergency-related specialties. Use for pediatric ER routing and urgent-care orientation.
Children’s hospital parking page Emergency drop-off, AFCC/Labor & Delivery drop-off, valet, garage address, parking rates, and accessible parking notes. Use before driving to the Charleston medical campus.
Visitor restrictions and guidelines Visitor badge rules, bedside family guidance, illness screening, food/flower guidance, and latex balloon warning. Use before visiting an inpatient child.
Request child’s MyChart access Child proxy access process, MRN setup note, and MyChart support contact. Use when a parent or guardian needs child portal access.
Resources and amenities Hospital amenities, retail pharmacy, gift shop, and support resources at the children’s hospital. Use during inpatient stays or long outpatient visits.
MUSC billing resources Billing, insurance, payments, financial assistance, and hospital charge transparency resources. Use for hospital bill questions, payment options, and financial assistance information.
Independent guide notice: This website is not MUSC Health, MUSC Children’s Health, MUSC Shawn Jenkins Children’s Hospital, an emergency department, a medical provider, or an insurance representative. Use official MUSC resources, your care team, and emergency services for final medical, billing, visitor, and appointment decisions.

MUSC Children’s Hospital FAQs

Common questions about MUSC Shawn Jenkins Children’s Hospital address, phone, emergency care, parking, visitor rules, MyChart, billing, and records.

1. What is the full name of MUSC Children’s Hospital?
The full hospital name commonly used by MUSC is MUSC Shawn Jenkins Children’s Hospital and Pearl Tourville Women’s Pavilion.
2. Where is MUSC Shawn Jenkins Children’s Hospital located?
MUSC Shawn Jenkins Children’s Hospital is located at 10 McClennan Banks Drive, Charleston, SC 29425.
3. What is the phone number for MUSC Children’s Hospital?
The MUSC location page lists 843-792-2300 for MUSC Shawn Jenkins Children’s Hospital. MUSC Children’s Health pages also show 843-792-1414 as a Children’s Health contact number.
4. Is MUSC Children’s Hospital open 24 hours?
The MUSC location page and pediatric emergency listing show MUSC Shawn Jenkins Children’s Hospital as open 24 hours. Specialty clinics and outpatient departments may have separate hours.
5. Does MUSC Children’s Hospital have pediatric emergency care?
Yes. MUSC’s pediatric emergency page lists MUSC Shawn Jenkins Children’s Hospital for pediatric emergency medicine at 10 McClennan Banks Drive and shows the location as open 24 hours.
6. Where should families park for MUSC Children’s Hospital?
MUSC’s parking page lists McClennan Banks Garage at 21 McClennan Banks Drive for children’s hospital parking. Emergency patients should use the ground-level emergency entrance next to the main entrance.
7. What are the visitor rules at MUSC Children’s Hospital?
Official visitor guidance says two family members are welcome at the patient’s bedside 24 hours a day, 7 days a week. Visitors should bring photo ID for badges, wear badges in the hospital, and avoid visiting when sick.
8. How do I request child MyChart access at MUSC?
Use MUSC Children’s Health’s request-child-MyChart-access page. If the proxy is not a current MUSC patient, front desk staff can create an MRN for proxy use and send an activation link by email.
9. Does MUSC Children’s Hospital have family amenities?
Yes. MUSC describes family resources such as kitchens, lounges, laundry facilities, showers, play spaces, Guest Services, dining resources, gift shop access, and patient-family preparation materials.
10. Is this page an official MUSC hospital page?
No. This is an independent guide that summarizes official MUSC resources. Use MUSC’s official pages, your child’s care team, and emergency services for current medical, visitor, billing, and appointment information.