Mercy Health Anderson Hospital: Contact & Patient Info

by
Hospital Guide · Cincinnati, Ohio · Patient Information

Mercy Health Anderson Hospital contact, address, ER, MyChart, medical records, billing, parking, and patient information

Mercy Health — Anderson Hospital is located at 7500 State Rd., Cincinnati, OH 45255. The main hospital phone number is 513-624-4500, and the hospital is listed by Mercy Health as open 24 hours.

This patient guide helps you call the right number, find the emergency department, use MyChart, request medical records, prepare for appointments, check billing and insurance resources, understand services, and get directions to the Anderson Township hospital campus.

Main: 513-624-4500 7500 State Rd. Cincinnati, OH 45255 ER Open 24/7
Call Anderson Hospital Official Hospital Page Map & Directions
Medical emergency? Call 911 or go to the nearest emergency room. Mercy Health — Anderson Hospital Emergency Department is listed at 7500 State Rd., Cincinnati, OH 45255 and is open 24 hours every day. For general hospital routing, call 513-624-4500.
Hospital address 7500 State Rd.

Cincinnati, OH 45255.

Main phone 513-624-4500

Use for operator routing, patient-information routing, and department-transfer requests.

Emergency department Open 24/7

The official ER page lists all days as open from 12:00 a.m. to 12:00 a.m.

Region served Cincinnati East Side

The official page describes Anderson Hospital as serving Cincinnati’s East Side.

Known service areas Heart, birth, oncology

Official listings include heart care, birthing center, oncology, women’s health, orthopedics, spine, rehab, and surgery.

Patient portal Mercy Health MyChart

Use MyChart for secure access to portions of records, messages, appointment requests, and billing features where available.

About Mercy Health — Anderson Hospital

A practical guide for patients, families, caregivers, visitors, and anyone trying to contact the right hospital department.

Mercy Health — Anderson Hospital is a Mercy Health hospital in Cincinnati’s Anderson Township area. Its official hospital profile describes a broad range of inpatient and outpatient services, with care for emergency needs, maternity care, heart and vascular needs, cancer care, women’s health, orthopedics, spine care, rehab, surgery, and behavioral health.

The hospital is part of Mercy Health’s Cincinnati hospital network. For urgent symptoms, use emergency services. For non-urgent questions, call the main number or use official Mercy Health resources for appointments, records, billing, insurance, and patient portal access.

Best first step: For an emergency, call 911 or go to the ER. For routine questions, start with the main hospital number, your ordering physician, MyChart, or the official Mercy Health location page.

Mercy Health Anderson Hospital contact information

Use the main line unless your discharge instructions, appointment letter, or physician office gives you a department-specific number.

Need Contact / link Use it for
Main hospital 513-624-4500 Hospital operator routing, general questions, department transfer, and patient-location routing where permitted.
Emergency department 513-624-4500 Use 911 for life-threatening symptoms. The hospital phone can route non-emergency ER-related questions.
Official hospital page Mercy Health — Anderson Hospital Official address, hospital services, patient resources, directions, and location details.
Official ER page Anderson Hospital Emergency Department Emergency department location, hours, and ER-specific information.
Medical records Request Medical Records Records request, release form, MyChart access, eRequest, Cincinnati phone, email, and fax instructions.
Billing customer service Mercy Health Customer Service Billing questions, account assistance, payment concerns, and hospital-visit customer support.
Call-prep tip: Have the patient’s full legal name, date of birth, appointment date, ordering physician, department, insurance card, and reason for calling. Privacy rules can limit what staff may release by phone.

Emergency room at Mercy Health — Anderson Hospital

Use emergency services for symptoms that may be serious or time-sensitive.

ER location

The emergency department is listed at 7500 State Rd., Cincinnati, OH 45255, the same hospital campus address.

ER hours

The official ER location page lists Monday through Sunday as open 12:00 a.m. to 12:00 a.m., meaning 24-hour access.

When to call 911

Call 911 for possible stroke, chest pain, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, severe allergic reaction, or loss of consciousness.

When not to wait

Do not delay emergency care to check insurance, read a website, or wait for a callback if symptoms may be life-threatening.

Online guide limit: This page cannot triage symptoms. If you are unsure whether symptoms are urgent, use emergency medical services.

Hospital services and departments

Mercy Health’s official Anderson Hospital profile lists several inpatient, outpatient, emergency, and specialty-care areas.

Emergency care

Use for acute illness, serious injury, and emergency symptoms. The ER page is the official source for emergency department hours and address.

Heart and vascular care

Mercy Health lists comprehensive heart care and The Heart Institute, Anderson as connected to Anderson Hospital.

Birthing center and maternity care

The hospital profile lists a birthing center and maternity care. Pregnant patients should follow their OB instructions or emergency guidance for urgent symptoms.

Orthopedics, spine, and sports medicine

Official service listings include orthopedic and spine care. Confirm appointment location, imaging needs, and insurance authorization before visits.

Oncology and cancer care

The hospital profile lists cancer care and oncology services. Your oncology team may give separate instructions for infusion, labs, imaging, or treatment visits.

Rehabilitation and therapy

Mercy Health lists rehabilitation and physical therapy, including Anderson Hospital acute rehabilitation services for qualifying patients.

General and outpatient surgery

Official listings include general surgery and Anderson Hospital Outpatient Surgery Center resources. Follow pre-op instructions exactly.

Behavioral and mental health

The hospital profile lists behavioral and mental health among care and treatment areas. For crisis symptoms, use emergency or crisis support immediately.

Appointments, doctors, referrals, and scheduling

Hospital services may be scheduled through a physician office, Mercy Health provider, department desk, surgery center, imaging center, or discharge planner.

Use emergency services for urgent symptoms. Do not try to schedule a normal appointment for a possible emergency.
For doctor visits, use Mercy Health’s provider search. Use the official Mercy Health Find a Doctor tool to confirm specialty, location, insurance, and appointment availability.
For procedures, follow your ordering doctor’s instructions. Confirm arrival time, fasting instructions, medication rules, driver requirement, entrance, and insurance authorization.
For imaging, surgery, therapy, or infusion, confirm the exact location. Anderson-area services may use different entrances or nearby Mercy Health specialty locations.
For post-discharge care, use your discharge plan. Your discharge planner may provide instructions for therapy, durable medical equipment, home care, follow-up appointments, or testing.
Scheduling script: “I have a Mercy Health Anderson appointment/procedure on ____ with ____ department. Which entrance should I use, what time should I arrive, and what documents or medications should I bring?”

Mercy Health MyChart patient portal

MyChart is the main online portal route for many Mercy Health patients.

Mercy Health’s MyChart resources explain that existing users can log in to access health information, and patients may use MyChart to schedule or request appointments with Mercy Health providers for whom they are current patients. The medical-records page also points patients to MyChart for access to available information.

Login
Help desk
Mercy Health’s medical-records page lists the MyChart help desk as 1-844-552-4278.
Use for
Viewing portions of medical information, messaging where available, appointment requests, test results, visit summaries, proxy access, and some billing features.
Not for
Emergencies, immediate clinical advice, or guaranteed full-copy medical-record release.

Medical records from Mercy Health Anderson Hospital

Use the official Mercy Health medical-records process for hospital and provider records.

Check MyChart first for available records. If you already use MyChart, log in to see what information is available without a formal release request.
Use the online eRequest option when appropriate. Mercy Health’s medical-records page lists an online request option for Cincinnati locations through a secure release-of-information partner.
Use the authorization form for formal release. Completed authorization forms with a copy of photo ID can be mailed to Mercy Health ROI, 947 S. Wheeling St., Oregon, OH 43616.
Use Cincinnati contact details for Anderson records. The official page lists Cincinnati email as MercyROI@datavant.com, phone 844-397-1513, and Anderson/Clermont fax 513-599-4479.
Allow processing time. Mercy Health says to allow 30 business days for processing, with extra time possible if records are stored offsite or the form is incomplete.
Records privacy note: You may need proof of identity, patient authorization, proxy authorization, legal representative documents, or a valid release before records can be shared.

Billing, insurance, estimates, and payment questions

Hospital bills, physician bills, emergency physician bills, anesthesia, radiology, pathology, and insurance responsibility may be separate.

Billing topic Official resource What to check
Billing questions Customer service Hospital account number, date of service, insurance posting, balance, payment plan, and separate provider bills.
Bill pay FAQ Billing and Payment FAQs Payment questions, statement details, financial assistance, and common billing issues.
Accepted insurance Accepted insurance plans Network status for Anderson Hospital, physicians, specialists, procedures, and emergency care.
Price estimate Mercy Health patient resources Estimated hospital charges, insurance deductible, copay, coinsurance, facility fee, and physician charges.
Separate doctor bills Ask Mercy Health billing and your insurer Emergency physicians, anesthesiology, radiology, pathology, hospitalists, specialists, and ambulance billing.
Billing tip: Before a scheduled service, call your insurance company and ask whether Mercy Health — Anderson Hospital, the physician, the anesthesia group, and the facility service are in network.

Financial assistance and help with hospital bills

Mercy Health lists financial assistance resources for patients who need help paying a hospital bill.

Financial assistance programs

Mercy Health says its regional health systems have financial-assistance programs designed to help patients find resources that may help pay a hospital bill.

Apply early when possible

If you are uninsured, underinsured, or worried about the bill, ask about financial assistance before or soon after care.

Payment plan discussion

Customer service can help explain payment options, account balances, and what information may be needed for assistance.

Keep all bills

Save hospital, physician, lab, radiology, ambulance, and insurance explanation-of-benefits documents because they may arrive separately.

Financial-assistance call script: “I received a Mercy Health Anderson Hospital bill. I need help understanding insurance posting, financial assistance, payment plan options, and whether any physician bills are separate.”

How to prepare for a hospital visit

Good preparation can reduce delays at registration, surgery check-in, imaging, therapy, maternity, or specialty services.

Bring identification

Bring photo ID, insurance card, appointment paperwork, referral, authorization, and any forms your physician gave you.

Bring medication details

Carry a current list of medications, dose, schedule, allergies, pharmacy name, supplements, and recent medication changes.

Bring prior records if requested

Confirm whether your physician sent outside lab results, imaging, specialist notes, discharge summaries, or operative reports.

Confirm visitor rules

Visitor guidelines can vary by unit, patient condition, age of visitor, infection-control status, and time of day. Check current rules before arriving.

Procedure reminder: For surgery, sedation, imaging, maternity, or special procedures, follow your care team’s exact instructions about fasting, medications, arrival time, and having a driver.

Parking, visitor information, and hospital arrival

Use the map and campus signage together. Hospital campuses can have separate entrances for ER, surgery, imaging, maternity, outpatient services, and main registration.

Main address
7500 State Rd., Cincinnati, OH 45255.
ER access
Follow Emergency Department signs when arriving for emergency care.
Visitor questions
The official visitor page says to call 513-624-4535 for more visitor-information details.
Tobacco policy
Mercy Health visitor information says smoking and tobacco products are prohibited on the hospital campus, including parking areas.
Arrival time
For scheduled procedures, use the arrival time on your instructions rather than the appointment time alone.

Mercy Health Anderson Hospital map and directions

Use the map for route planning and follow on-campus signs for emergency, registration, outpatient surgery, imaging, maternity, and specialty care.

Mercy Health — Anderson Hospital
7500 State Rd.
Cincinnati, OH 45255
Main: 513-624-4500

Map shows the hospital campus area at 7500 State Rd. in Cincinnati. Confirm the exact entrance with your appointment instructions.

Official source checklist

Use official Mercy Health resources for final verification because department access, visitor rules, billing, insurance, and scheduling instructions can change.

Official source What it verifies When to use it
Mercy Health — Anderson Hospital Address, main phone, open status, hospital overview, services, awards, and location resources. Use first for general hospital information.
Anderson Hospital Emergency Department ER address, phone number, 24-hour schedule, and emergency-room location details. Use for ER-specific location and hours.
Visitor Information Visitor guidance, visitor-information phone number, and tobacco-free campus language. Use before visiting a patient or arriving after normal visitor hours.
Patient Information Patient meals, discharge planning guidance, outpatient follow-up resources, and anticipated-charge information. Use for patient stay and discharge-preparation questions.
Mercy Health MyChart MyChart login, appointment-request features, Evisit information, and patient portal guidance. Use for portal access and online patient tools.
Request Medical Records Medical-record request options, MyChart help desk, eRequest, Cincinnati ROI email, phone, fax, and mailing instructions. Use for records, releases, and third-party document requests.
Accepted Insurance Plans Mercy Health insurance-plan guidance and location-specific participation lookup. Use before scheduled care and confirm final network status with your insurer.
Financial Assistance Mercy Health financial-assistance program information and policy resources. Use if uninsured, underinsured, or concerned about hospital-bill affordability.
Independent guide notice: This website is not Mercy Health, Anderson Hospital, an emergency service, a billing department, an insurer, or a medical provider. Always verify medical, billing, visitor, scheduling, and emergency information directly with official Mercy Health sources.

Mercy Health Anderson Hospital FAQs

Common questions about address, phone, ER access, MyChart, medical records, billing, insurance, services, parking, and visit preparation.

1. What is the address of Mercy Health Anderson Hospital?
Mercy Health — Anderson Hospital is located at 7500 State Rd., Cincinnati, OH 45255.
2. What is Mercy Health Anderson Hospital’s main phone number?
The official hospital page lists the main phone number as 513-624-4500.
3. Is the Mercy Health Anderson Hospital emergency room open 24 hours?
Yes. The official Mercy Health Anderson Hospital Emergency Department page lists hours for every day as 12:00 a.m. to 12:00 a.m., meaning it is open 24 hours.
4. What should I do for a life-threatening emergency?
Call 911 or go to the nearest emergency room. Do not wait for an online answer if you have chest pain, stroke symptoms, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, severe allergic reaction, or loss of consciousness.
5. What services does Mercy Health Anderson Hospital provide?
The official hospital profile lists services such as emergency care, birthing center, comprehensive heart care, oncology, women’s health, orthopedic care, spine care, rehabilitation, physical therapy, critical care, general surgery, and behavioral mental health.
6. How do I request medical records from Mercy Health Anderson Hospital?
Use Mercy Health’s official medical-records request page. Cincinnati record requests can use MyChart, online eRequest, or a completed authorization form. The official page lists Cincinnati email as MercyROI@datavant.com, phone 844-397-1513, and Anderson/Clermont fax 513-599-4479.
7. Does Mercy Health Anderson Hospital use MyChart?
Yes. Mercy Health uses MyChart for secure online access to available health information, appointment requests with current Mercy Health providers, messages where available, proxy access, and some billing features.
8. How do I find a doctor at Mercy Health Anderson Hospital?
Use Mercy Health’s official Find a Doctor tool or call the relevant department or physician office. Confirm specialty, location, hospital affiliation, appointment availability, and insurance participation before scheduling.
9. Does Mercy Health Anderson Hospital offer financial assistance?
Mercy Health provides financial-assistance resources for patients who may need help paying a hospital bill. Use the official financial-assistance page or contact customer service to ask about eligibility, documents, and payment-plan options.
10. Where should I park or enter for Mercy Health Anderson Hospital?
Use the hospital campus signs and your appointment instructions. Follow Emergency Department signs for ER care, and confirm the correct entrance for surgery, imaging, maternity, therapy, or outpatient services before arriving.