Lurie Children's Hosp. of Chicago: Pediatric Care & Info

Pediatric Hospital Guide · Chicago · Patient & Family Info

Lurie Children’s Hospital of Chicago address, phone, pediatric ER, appointments, MyChart, records, billing, visitor rules, and parking

Ann & Robert H. Lurie Children’s Hospital of Chicago is located at 225 E. Chicago Avenue, Chicago, IL 60611. The main hospital phone number is 312-227-4000, and families can call 1-800-KIDS DOC for appointment and referral routing.

This guide helps parents and caregivers quickly find the correct contact number, pediatric emergency entrance, appointment route, MyChart access, medical records process, billing help, visitor rules, parking garage, shuttle details, and map before going to the hospital.

Main: 312-227-4000 Appointments: 1-800-543-7362 225 E. Chicago Ave. Pediatric emergency care

Call Hospital Call 1-800-KIDS DOC Emergency Info Map & Parking

Child medical emergency? Call 911 immediately for life-threatening symptoms, severe breathing trouble, major injury, seizure, poisoning, severe allergic reaction, loss of consciousness, or worsening serious illness. Hospital phone numbers are useful for directions and department questions, but emergency dispatch should go through 911.

Main hospital address 225 E. Chicago Ave.

Chicago, IL 60611. Main phone: 312-227-4000.

Appointments 1-800-KIDS DOC

Call 1-800-543-7362 for appointment and referral routing.

Emergency Care Center Open 24 hours

The pediatric emergency room is located off the second-floor lobby.

Billing questions 312-227-7181

Use for billing, financial assistance, payment options, and charity-care questions.

Medical records 312-227-5220

Request printed records or use MyChart for available electronic record access.

Parking garage Huron-Superior

Use the Huron-Superior garage and second-floor pedestrian bridge to the hospital.

About Lurie Children’s Hospital of Chicago

A downtown Chicago pediatric hospital for children, teens, and families needing specialty, emergency, inpatient, surgical, and outpatient care.

Lurie Children’s main hospital is in downtown Chicago on the campus of Northwestern University Feinberg School of Medicine. It provides pediatric care in a family-focused hospital environment with medical technology, child-centered spaces, research connections, and pediatric specialty teams.

Families commonly visit Lurie Children’s for emergency care, surgery, imaging, cancer and blood disorders, cardiology and heart surgery, neurology, orthopedics, gastroenterology, pulmonology, urology, rehabilitation, primary-care referrals, second opinions, and highly specialized pediatric programs.

Practical note: Lurie Children’s has the main hospital downtown plus outpatient centers, partner hospital locations, primary-care practices, specialty clinics, and satellite services. Always check the address on your appointment reminder before driving.

Lurie Children’s phone directory

Use the main number for routing, but call the specific department when you already know your need.

Department or need	Phone	Use it for
Main hospital	312-227-4000	Main operator, hospital routing, department transfers, general questions, language-assistance routing.
Appointments and referrals	1-800-543-7362	Specialty appointment routing, possible referrals, second opinions, and “KIDS DOC” appointment help.
Emergency Care Center staff	312-227-4000	Hospital staff contact for the Emergency Care Center. Call 911 for active emergencies.
Billing question	312-227-7181	Hospital bills, payment options, government programs, financial assistance, charity care, and sliding scale questions.
Medical records	312-227-5220	Medical record requests, release-of-information questions, and printed-record guidance.
Family Services	312-227-1200	Family support, social work routing, lodging and resource questions, and care-support navigation.
Patient Relations	312-227-4940	Patient/family concerns, complaints, compliments, communication issues, and care-experience feedback.
Gift Shop	312-227-3400	Sending approved gifts, toys, books, greeting cards, and non-latex balloons when allowed.
Compliance Hotline	833-416-6297	Compliance reporting for fraud, abuse, or unethical behavior.
Security concern in hospital	312-227-7777	Security help when inside or around the hospital. Call 911 for public emergency danger.

Calling tip: Have your child’s full name, date of birth, appointment date, clinic name, provider name, insurance card, referral status, and callback number ready. For privacy, avoid sending protected health information by email unless Lurie specifically instructs you to use a secure process.

Pediatric Emergency Care Center: entrance, 911 guidance, and what to bring

The Emergency Care Center is for serious or worsening pediatric illness and injury. Do not delay emergency care to search online.

Address

Ann & Robert H. Lurie Children’s Hospital of Chicago, 225 E. Chicago Avenue, Chicago, IL 60611.

Emergency entrance

The emergency room is located off the second-floor lobby. It may be accessed from the Reyes Lobby on the second floor or from the first-floor lobby near the Superior Street Entrance using elevators by the security desk.

Call 911

Call 911 immediately for life-threatening symptoms, severe injury, poisoning, breathing trouble, seizure, loss of consciousness, or rapidly worsening illness.

Poisoning

For poisoning guidance, call Poison Control at 1-800-222-1222 or 911 if the child is seriously ill.

Parking route

For emergency drop-off, use the main hospital driveway from Chicago Avenue and follow emergency signs. Parking staff and signage may direct families depending on conditions.

Go now or call 911 for

Trouble breathing, blue lips, severe chest pain, or fainting
Major injury, head trauma, uncontrolled bleeding, burns, or suspected fracture
Seizure, altered mental status, severe dehydration, or poisoning
Newborn under two months with fever of 100.4°F or higher

Bring if safe

Medication list, allergies, and recent test results
Insurance card and photo ID for parent/guardian
Custody or guardianship paperwork if needed
Specialist notes, discharge papers, or referral instructions

Appointments, referrals, second opinions, and specialty scheduling

Some pediatric services can be scheduled online, while many specialty visits require phone routing, referral review, insurance authorization, or medical-record review.

Start with the appointment page or 1-800-KIDS DOC. Use Make an Appointment or call 1-800-543-7362 for appointment help.

Confirm whether a referral is required. If your insurance is an HMO or your pediatrician referred your child, ask whether a written referral or financial clearance step is needed.

Send outside records before complex specialty visits. For second opinions or complex diagnoses, ask what records, imaging, lab reports, operative notes, discharge summaries, or growth charts should be sent.

Use MyChart when available. Existing patients may use MyChart for certain appointment actions, messaging, prescription refills, and access to portions of the electronic medical record.

Verify the exact location. Some appointments happen at the main hospital; others happen at outpatient centers, physician offices, partner hospital locations, or primary-care practice sites.

Urgent symptom warning: Do not leave urgent medical questions or appointment cancellations in voicemail or email if your child is seriously ill. Call the clinic, call 911, or go to the emergency department depending on severity.

Pediatric specialties and services families commonly search for

Lurie Children’s offers pediatric care across many medical and surgical specialties. The right phone number may depend on the specific specialty.

Emergency and trauma

Pediatric emergency medicine, trauma care, urgent serious illness evaluation, diagnostic services, and transfer coordination when needed.

Cardiology and heart surgery

Care for congenital heart disease, heart rhythm issues, fetal and pediatric heart concerns, heart surgery, transplant-related care, and long-term follow-up.

Cancer and blood disorders

Pediatric oncology, hematology, solid tumor care, blood disorders, clinical trials, supportive care, and multidisciplinary specialty treatment.

Surgery and procedural care

Pediatric surgery, anesthesia, perioperative care, surgical oncology, minimally invasive procedures, and child-life support for procedures.

Imaging and diagnostics

X-ray, ultrasound, MRI, CT, nuclear medicine, interventional radiology, laboratory testing, and specialist-directed diagnostic workups.

Developmental and behavioral care

Developmental pediatrics, behavioral health, psychiatry, psychology, therapy services, social work, and family support resources.

Specialty phone tip: Use Lurie’s official Phone Numbers by Specialty page when you know the exact department, such as Cancer & Blood Disorders, Cardiology, Medical Imaging, or Surgery.

Lurie Children’s MyChart: portal access, proxy rules, and teen privacy

MyChart is the secure online portal for many Lurie Children’s patient and caregiver tasks.

Portal login

Open Lurie Children’s MyChart to sign in, activate an account, or follow portal instructions.

Common uses

Make or manage appointments when available, message your care team, request prescription refills, view portions of the electronic medical record, and manage bill-pay tasks.

Proxy access

Parents or guardians of patients under 18 may request proxy access, but forms or authorizations may be required.

Teen access

For ages 12–17, enhanced proxy access may require consent forms. Teen accounts may have limited access unless expanded through the proper process.

Age 18 change

When a patient turns 18, proxy access is automatically revoked unless the adult patient uses the proper sharing process to restore access.

Portal safety: MyChart messages are not for emergency symptoms. Call 911 or go to the emergency department for urgent or life-threatening medical issues.

Medical records, printed records, and release of information

Families can access portions of the electronic record through MyChart or request printed records through Health Information Management.

Check MyChart first for available records. MyChart can show portions of your child’s electronic medical record, depending on age, proxy access, provider settings, and record type.

Use the official medical-record request process. Open Medical Records and follow the instructions for authorization and submission.

Fax or mail requests when required. The official records page lists fax submission to 312-227-9733, Attn: Release of Information, and mail to Health Information Management, 225 East Chicago Avenue, Box 11, Chicago, IL 60611.

Specify dates and record types. Include treatment dates and exactly what you need, such as discharge summary, operative note, lab results, imaging report, clinic note, immunization history, or billing records.

Mark sensitive categories when needed. Highly confidential items may require specific authorization before release.

Records phone: For medical record questions, call 312-227-5220. For urgent care coordination, ask your treating provider whether records should be transferred directly to another healthcare provider.

Billing, insurance, referrals, precertification, cost estimates, and financial assistance

Pediatric hospital billing can include physician charges, hospital charges, imaging, labs, anesthesia, supplies, and insurance adjustments.

Billing need	Where to start	What to ask
Billing question	312-227-7181	Ask about account balance, payment options, itemized statements, physician vs hospital charges, and billing address.
Financial assistance	Billing & Financial Assistance page or Admitting Department	Ask about government programs, state programs, social service organizations, sliding-scale options, payment options, and Charity Care.
Referral	Insurance company and Lurie Financial Clearance	Ask whether your child’s plan requires a written referral before the visit or service.
Precertification	Insurance plan and ordering provider	Ask whether surgery, medication, high-cost diagnostic tests, imaging, or specialty services require insurance precertification.
Cost estimate	MyChart cost-estimation tool when available	Ask for estimated hospital and physician portions, insurance assumptions, copay, deductible, and coinsurance details.
Pay bill online	Pay Your Bill Online	Confirm whether you are paying a hospital bill, physician bill, or medical group bill before submitting payment.

Billing warning: You may receive more than one bill from one visit. Hospital and physician charges can be separate, and insurance coverage may depend on referral, authorization, network, deductible, medical necessity, and benefit rules.

Visitor rules, parent access, sibling visits, and ID requirements

Lurie Children’s visitor policies can change based on infection-control conditions, unit type, isolation status, and patient safety needs.

Visitor topic	Current practical guidance	Before you go
Parents/guardians	Two healthy parents or guardians are allowed to be with their child at all hours.	Confirm with the unit if isolation, surgery, NICU, critical care, or special restrictions apply.
Additional support persons	Additional healthy adult support persons may visit during regular visiting hours of 9 a.m. to 9 p.m.; the inpatient tower closes to new visitors at 8:30 p.m.	Ask how many people are allowed in the patient room or on the floor at one time.
Siblings and child visitors	Healthy siblings may visit during regular hours when the patient does not need isolation precautions; rules differ for NICU and isolation precautions.	Ask the unit before bringing siblings or non-sibling child visitors.
Visitor screening	Visitors may be screened for illness and symptoms.	Do not visit if you have fever, cough, sore throat, vomiting, diarrhea, runny nose, or recent exposure to contagious disease.
ID and visitor badge	Adult visitors 18 and older are required to show valid government-issued identification and may be subject to background check through the visitor management system.	Bring government ID and wear the hospital-issued badge throughout the visit.
Food and gifts	Ask the nurse before bringing food. Flowers and plants may not be allowed in many units.	Use the gift shop for approved gift options, and avoid latex balloons.

Visitor policy check: For the safest answer, check Visiting Hours & Guidelines before arriving because hospital visitor policies can change.

Parking, directions, transit, and shuttle information

The main hospital is in Streeterville near Michigan Avenue and Northwestern Medicine. Plan extra time for downtown traffic, garage entry, validation, and walking to the hospital.

Transportation option	Official practical detail	Tip for families
Self parking	Use the Huron-Superior garage, park near the southeast corner when possible, take the elevator to the second floor, and follow the pedway to the bridge to Lurie Children’s.	Validate at the second-floor concierge desk for patient families and visitors.
Emergency drop-off	Enter the main Lurie Children’s driveway from Chicago Avenue and follow the red Emergency Room signs.	If the child is unstable, call 911 instead of driving.
Valet	Valet information and rates can change; the hospital location page lists valet details for families and visitors.	Valet may be especially helpful for children with disabilities or mobility needs.
CTA train	Nearby train access includes Red Line Chicago stop and Brown/Purple Line Chicago stop.	Check CTA/RTA trip planners before leaving because service and construction can change.
CTA bus	Several bus routes stop near Chicago Avenue, Michigan Avenue, Huron Street, or Mies van der Rohe Way.	Use an RTA/CTA route planner when bringing a stroller, car seat, oxygen, or mobility equipment.
Shuttle	Shuttles connect the main hospital with the Lincoln Park outpatient center and Ronald McDonald House near Lurie Children’s.	Ask the unit, concierge, nurse, or social worker for current shuttle schedules and lodging-related transportation guidance.

Family services, child life, lodging, amenities, and support

Pediatric hospital visits affect the whole family. Lurie Children’s provides support resources beyond medical treatment.

Child Life Specialists

Child life staff help children understand medical experiences in a developmentally appropriate way and support coping before tests, procedures, surgery, imaging, or hospital stays.

Family Services

Call 312-227-1200 for family-service routing, social support questions, resource navigation, and related family needs.

Ronald McDonald House and lodging

For extended inpatient stays or multiple outpatient appointments, ask your nurse or social worker about lodging options and shuttle schedules.

Gift shop and e-support

Family and friends may be able to send support through approved gifts, cards, books, non-latex balloons, or electronic greetings depending on unit rules.

Family Great Rooms

Inpatient floors include family spaces where patients and families can step away from the patient room while staying nearby.

Interpreter and accessibility needs

Call the main hospital number and ask for language assistance, interpreter support, disability support, or accessibility routing before your visit.

How to prepare for a Lurie Children’s visit

Use this checklist for clinic visits, emergency visits, procedures, surgery, imaging, or inpatient stays.

Confirm the appointment location. Check whether the visit is at the main hospital, outpatient center, physician office, partner hospital, immediate care site, or primary-care practice.

Bring identification and insurance information. Bring parent/guardian government ID, insurance card, referral, authorization, custody/guardianship paperwork if relevant, and payment method.

Bring medical details. Bring medication list, allergies, immunization history, prior imaging, outside records, discharge summaries, and specialist notes if requested.

Prepare your child. Use age-appropriate explanations, comfort items, headphones, snacks if allowed, formula supplies if approved, and any sensory or communication supports your child needs.

Ask about food restrictions. Before surgery, imaging with sedation, procedures, or certain tests, follow fasting instructions carefully and ask if your child may eat or drink.

Plan parking and visitor badges. Leave extra time for downtown traffic, garage parking, bridge access, security, visitor ID, and check-in.

Patient Relations, complaints, privacy, and safety concerns

If something is not right, use the proper channel instead of sending protected health information through general email or social media.

Patient Relations

Call 312-227-4940 to discuss a complaint, concern, communication issue, care-experience question, or patient/family feedback.

Compliance Hotline

Call 833-416-6297 to report fraud, abuse, or unethical behavior.

Illinois Department of Public Health

The official contact page lists IDPH complaint contact options, including the 24-hour hotline at 1-800-252-4343.

Joint Commission

The official contact page also lists The Joint Commission as a patient-safety-event reporting option.

Immediate safety

If someone is in immediate danger, call hospital security or 911 depending on the situation.

Map to Lurie Children’s Hospital of Chicago

Use the hospital address for drop-off and the Huron-Superior garage for most family and visitor self-parking.

Main Hospital

Ann & Robert H. Lurie Children’s Hospital of Chicago
225 E. Chicago Avenue
Chicago, IL 60611
Main: 312-227-4000

Use this address for the main hospital, Emergency Care Center, inpatient services, and many downtown pediatric specialty services.

Huron-Superior Parking Garage

Huron-Superior Garage
222 E. Huron Street
Chicago, IL 60611
Use the second-floor pedestrian bridge to Lurie Children’s.

Park near the southeast corner when possible, take the elevator to the second floor, and follow signs to the hospital bridge.

Official Lurie Children’s links used for patient and family information

Use these official pages for final verification because phone numbers, visitor rules, parking rates, portal access, and billing policies can change.

Official source	What it helps verify	When to use it
Contact Us	Main address, main phone, billing, family services, media, medical records, Patient Relations, compliance hotline, and appointment routing.	Use for phone directory confirmation and official contact routing.
Main hospital location page	Hospital overview, Emergency Department access, parking, valet, shuttle details, traffic guidance, and public transportation information.	Use before driving, parking, or locating the emergency entrance.
Pediatric Emergency Care	Emergency Care Center information, pediatric emergency guidance, and serious-symptom examples.	Use for pediatric ER planning; call 911 for emergencies.
Make an Appointment	Appointment request and specialty appointment routing.	Use for scheduling and referral navigation.
MyChart	Portal access, proxy restrictions, teen access rules, and age-18 access changes.	Use for portal setup and caregiver access questions.
Medical Records	Record request process, fax, mail, release-of-information guidance, and MyChart record access.	Use when requesting printed records or sending records to another provider.
Billing & Financial Assistance	Referral, precertification, payment, financial assistance, charity care, and insurance guidance.	Use before planned visits or when a bill is unclear.
Visiting Hours & Guidelines	Parent/guardian access, support-person rules, sibling visits, visitor ID, symptom screening, and visitor management system rules.	Use before visiting an inpatient, ICU, NICU, surgery, or outpatient appointment.
Parking Information	Parking information for the main hospital and other Lurie Children’s locations.	Use before driving to a Lurie location.
Resources for Patients & Visitors	Patient portal, appointment, bill pay, medical records, insurance, cost estimate, and visitor-resource links.	Use as the main patient-family navigation hub.

Independent guide notice: This page is an informational guide and is not the official website of Ann & Robert H. Lurie Children’s Hospital of Chicago. Always verify emergency care, appointments, visitor rules, billing, records, referrals, insurance, and parking details with Lurie Children’s directly.

Lurie Children’s Hospital of Chicago FAQs

Common questions about address, phone, pediatric ER, appointments, MyChart, records, billing, visitors, parking, and hospital preparation.

1. What is the address of Lurie Children’s Hospital of Chicago?

Ann & Robert H. Lurie Children’s Hospital of Chicago is located at 225 E. Chicago Avenue, Chicago, IL 60611.

2. What is the main phone number for Lurie Children’s?

The main hospital phone number is 312-227-4000. Families looking for appointment and referral routing can call 1-800-KIDS DOC, which is 1-800-543-7362.

3. Is Lurie Children’s Emergency Department open 24 hours?

Yes. The pediatric emergency room is listed as open 24 hours a day. If your child is experiencing a medical emergency, call 911 immediately.

4. Where is the Emergency Department entrance at Lurie Children’s?

The emergency room is located off the second-floor lobby. Families may access it from the Reyes Lobby on the second floor or from the first-floor lobby near the Superior Street Entrance using elevators by the security desk.

5. How do I make an appointment at Lurie Children’s?

Use the official Make an Appointment page or call 1-800-543-7362. Some specialty visits may require a referral, outside records, insurance authorization, or financial clearance before scheduling.

6. How do I access Lurie Children’s MyChart?

Use Lurie Children’s MyChart to access portions of your child’s electronic medical record, manage supported appointments, message care teams, request prescription refills, and handle certain billing tasks. Proxy access rules vary by the child’s age.

7. How do I request medical records from Lurie Children’s?

Use the official Medical Records page or call 312-227-5220. The release-of-information process may require authorization, treatment dates, record categories, and special consent for highly confidential information.

8. Who do I call for Lurie Children’s billing questions?

Call 312-227-7181 for billing questions, financial assistance, payment options, government program guidance, sliding-scale questions, and charity-care information.

9. What are the visitor rules at Lurie Children’s?

Current guidance allows two healthy parents or guardians to be with their child at all hours, with additional healthy adult support persons during regular visiting hours. Visitor rules may change by unit, infection precautions, age, and hospital policy, so check the official visitor-guidelines page before arrival.

10. Where should families park for Lurie Children’s?

Families commonly use the Huron-Superior garage near the hospital. Park near the southeast corner when possible, take the elevator to the second floor, and follow the pedestrian bridge to Lurie Children’s. Validate parking at the second-floor concierge desk when eligible.