Lowell General Hospital MA: Address, Phone & Patient Info

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Hospital Guide · Lowell MA · Tufts Medicine

Lowell General Hospital MA address, phone numbers, emergency care, campuses, patient portal, billing, records, and visitor information

Lowell General Hospital is a Tufts Medicine hospital serving Lowell and the Merrimack Valley. The Main Campus is at 295 Varnum Avenue, Lowell, MA 01854, and the main phone number is 978-937-6000.

This patient guide covers the Main Campus, Saints Campus, emergency department contacts, appointments, patient service centers, medical records, myTuftsMed, billing, financial assistance, parking, visiting rules, maps, and the best phone number to use for each need.

Main: 978-937-6000 Main Campus: 295 Varnum Ave Saints Campus: 1 Hospital Dr Emergency care available
Call Main Hospital Call Main ER Maps & parking Phone directory
Medical emergency: Call 911 for life-threatening symptoms such as severe chest pain, trouble breathing, stroke symptoms, major trauma, uncontrolled bleeding, poisoning, or loss of consciousness. Hospital phone numbers are useful for directions and department questions, but emergency medical dispatch should go through 911.
Main Campus 295 Varnum Avenue

Lowell, MA 01854. Main hospital phone: 978-937-6000.

Saints Campus 1 Hospital Drive

Lowell, MA 01852. Main Saints phone: 978-458-1411.

Main Emergency Room 978-937-6161

For the Main Campus Emergency Department. Call 911 for active emergencies.

Patient Information 978-937-6666

Use for general patient-location and visitor information questions.

Scheduling 978-937-6023

Use for scheduling questions when directed by your provider or department.

Billing 978-937-6600

Use for billing questions, balances, and hospital statement support.

Lowell General Hospital overview

Lowell General Hospital is part of Tufts Medicine and serves patients across Lowell, the Merrimack Valley, and surrounding Massachusetts communities.

Lowell General Hospital has two inpatient hospital campuses in Lowell: the Main Campus on Varnum Avenue and the Saints Campus on Hospital Drive. The hospital system also includes specialty centers, outpatient services, urgent care locations, affiliated physicians, diagnostic services, and patient service centers.

Patients commonly use Lowell General for emergency medicine, surgery, maternity care, heart and vascular care, cancer care, imaging, laboratory services, primary care referrals, rehabilitation, respiratory services, and specialty outpatient appointments. Department availability and check-in location can vary, so confirm your exact location before leaving for an appointment.

Lowell General Hospital phone directory

Use the main number for general routing, but call the specific department when you already know the service you need.

Department or service Phone Use it for
Main telephone 978-937-6000 Main Campus operator, general hospital routing, campus questions, and department transfers.
Saints Campus main phone 978-458-1411 Saints Campus operator, emergency department routing, inpatient and outpatient services at Saints.
Main Emergency Room 978-937-6161 Main Campus ER questions. Call 911 for immediate emergency transport.
Billing 978-937-6600 Hospital bill questions, statements, payments, balances, and account help.
Cost estimate 781-620-4704 Pre-service cost estimate support for planned services.
Admitting 978-937-6300 Admission questions and hospital check-in routing.
Patient Information 978-937-6666 General patient information and visitor-related routing.
Patient Service Center 978-937-6455 Main Campus service-center questions and outpatient service routing.
Scheduling 978-937-6023 Scheduling questions for services when directed by your care team.
Radiology 978-937-6240 Imaging and radiology questions. Confirm the campus and entrance before arriving.
Laboratory 978-937-6342 Lab service questions, blood draw routing, and specimen collection questions.
Physician Referral Service 1-800-544-2424 Help finding a physician or practice connected with Lowell General/Tufts Medicine.
Calling tip: Have your full name, date of birth, appointment date, department, ordering doctor, insurance card, and campus name ready. Lowell General has multiple Lowell locations, and many patient delays happen because the wrong campus or entrance is used.

Main Campus vs Saints Campus: which location should you use?

Both campuses are in Lowell, but services and entrances may differ. Always confirm the campus printed on your appointment reminder.

Campus Address and phone Common reasons patients go there
Lowell General Hospital Main Campus 295 Varnum Avenue, Lowell, MA 01854. Main phone: 978-937-6000. Emergency Department and Trauma Center, surgery, maternity care, heart care, cancer center access, patient service center, imaging, lab, pre-operative services, pharmacy/gift shop, and many outpatient services.
Lowell General Hospital Saints Campus 1 Hospital Drive, Lowell, MA 01852. Main phone: 978-458-1411. Full-service Emergency Department, inpatient care units, outpatient services, radiology, MRI, bloodwork, outpatient testing, and physician practices in the adjacent medical office building.
Bartlett Street location Lowell General Hospital outpatient location. Phone listed by Tufts Medicine: 978-689-4601. Use only if your appointment reminder or provider sends you specifically to the Bartlett Street location.
Other outpatient sites Lowell General/Tufts Medicine service sites may be in Chelmsford, Dracut, Billerica, Tewksbury, Westford, Pelham, and North Chelmsford. Labs, imaging, urgent care, specialty visits, and follow-up care may occur outside the two inpatient campuses.
Before you drive: Check whether your appointment is at Main Campus, Saints Campus, a Patient Service Center, an urgent care site, a physician office, or an imaging location. Lowell General names can appear similar on appointment reminders.

Emergency care, ER numbers, and when to call 911

Lowell General has emergency department services, but phone calls should not delay emergency care.

Main Campus Emergency Department

Phone: 978-937-6161

Address: 295 Varnum Avenue, Lowell, MA 01854.

Use this number for ER location or non-dispatch questions. For active emergencies, call 911.

Saints Campus Emergency Department

Phone: 978-458-1411

Address: 1 Hospital Drive, Lowell, MA 01852.

Saints Campus has a full-service Emergency Department and inpatient services.

Call 911 for life-threatening symptoms. Do this for stroke signs, severe chest pain, trouble breathing, loss of consciousness, major trauma, severe allergic reaction, poisoning, uncontrolled bleeding, or suicidal danger.
Bring essential information if safe. Bring a medication list, allergies, insurance card, photo ID, provider name, recent discharge papers, and emergency contact information.
Use the closest appropriate ER. If emergency medical services are involved, paramedics may determine the most appropriate hospital based on symptoms, specialty needs, and current conditions.
Do not use online wait-time snippets for urgent decisions. Emergency departments triage by medical severity, not arrival order. Call 911 or go to the ER when symptoms are serious.

Appointments, pre-registration, and check-in

Appointment scheduling can happen through a provider order, myTuftsMed, a department phone number, or Tufts Medicine request forms.

Confirm the exact location. Lowell General has Main Campus, Saints Campus, Bartlett Street, patient service centers, and outpatient sites. Match the address on your reminder.
Ask whether a provider order is required. Imaging, lab testing, pre-operative services, therapy, and specialty services may require an order or referral before scheduling.
Complete pre-registration when requested. If you are directed to pre-register, use the phone number or patient portal instructions from the hospital or appointment reminder.
Arrive early for parking and registration. Bring photo ID, insurance card, referral or order, medication list, copay method, and any paperwork requested by the department.
Use myTuftsMed for portal-supported tasks. The portal can help with appointment communication, notifications, billing, and care information depending on your account and visit type.
Appointment question? Start with Scheduling at 978-937-6023 or the department listed on your appointment reminder. For physician referral help, call 1-800-544-2424.

Patient services, departments, and where to check in

Lowell General offers inpatient, emergency, outpatient, diagnostic, and specialty services across multiple locations.

Emergency medicine

Emergency department services are available at both Main Campus and Saints Campus. Call 911 for immediate emergency response.

Imaging and radiology

Radiology and imaging services may include X-ray, ultrasound, CT, MRI, nuclear medicine, and related diagnostic services depending on location and order.

Laboratory and blood draw

Patient service centers support blood draw, specimen collection, EKG, and outpatient testing needs. Confirm whether fasting or an appointment is required.

Surgery and pre-operative care

Pre-operative services help prepare patients for surgery. Follow the instructions from your surgeon and hospital pre-op team.

Maternity and newborn care

Lowell General provides maternity-related care. Visitor rules can differ for Labor and Delivery, Post-Partum, pediatrics, and special-care nursery areas.

Cancer, heart, and specialty care

Lowell General includes specialty service lines such as Cancer Center, Heart and Vascular services, rehabilitation, respiratory care, and affiliated physician practices.

Check-in tip: For imaging at Main Campus, Tufts Medicine directs patients to enter through the hospital main entrance to the right of the Emergency Department and proceed to the Patient Service Center concierge desk for check-in when that instruction appears on the appointment page.

myTuftsMed patient portal

myTuftsMed is the Tufts Medicine online patient portal used for many account, appointment, billing, and communication tasks.

Portal login
Open myTuftsMed to sign in or follow account setup instructions.
Best uses
Appointment notifications, care-team communication when available, billing access, financial assistance requests, and patient account updates.
Notifications
Review communication preferences in the portal so appointment, message, health, and billing notifications go to your preferred email, text, phone, or mail option.
Proxy access
Family or caregiver access may require proxy forms or patient authorization, especially for adult patients and protected records.
Do not use for emergencies
Portal messages are not for urgent symptoms. Call 911 or go to the emergency department for emergency care.

Medical records and health information requests

Medical records are handled through Tufts Medicine record-request processes, not by general website comments or social media pages.

Use the official Tufts Medicine medical-records page. Start at Medical Records and choose Lowell General Hospital when prompted.
Use the patient portal for available visit information. Some results, after-visit summaries, billing items, and visit details may be visible in myTuftsMed depending on the visit and account setup.
Submit authorization when another party needs records. Attorneys, insurance companies, healthcare providers, or family members may need written authorization or a formal record request.
Allow processing time. Records may take several business days after a complete request is received. Urgent care coordination should go through your treating provider when appropriate.
Privacy note: Medical records contain protected health information. Avoid emailing sensitive information unless the official record-release process specifically instructs you to do so.

Billing, insurance, cost estimates, and price transparency

Hospital billing can include facility charges, physician charges, anesthesia, radiology reads, lab work, supplies, insurance adjustments, and patient balances.

Need Contact or tool What to ask
Bill question Billing: 978-937-6600 Ask about account balance, statement date, insurance posting, payment plan, or itemized bill.
Planned service estimate Cost Estimate: 781-620-4704 Ask for an estimate using the service name, CPT code if available, ordering provider, campus, and insurance plan.
Insurance check Your health insurance plan Confirm network status, authorization requirement, deductible, copay, coinsurance, and separate physician billing.
Price transparency Tufts Medicine cost estimate page Use for common service estimates and price transparency resources, but confirm patient-specific cost with insurance.
Itemized bill Billing or patient financial services Ask for an itemized statement showing hospital charges, payments, adjustments, and remaining balance.
Billing reminder: An estimate is not always a final bill. Final cost can change based on actual services, supplies, tests, complications, insurance processing, separate professional fees, and medical necessity decisions.

Financial assistance and payment help

Lowell General Hospital provides financial assistance resources for eligible patients who are uninsured, underinsured, or unable to pay the full cost of care.

Financial Counseling

Phone: 978-937-6700

Use this number for financial assistance program questions, payment plan questions, and help understanding documents.

Apply through myTuftsMed

Patients can request and submit a financial assistance application through myTuftsMed by searching for Financial Assistance in the portal menu.

Main Campus in-person option

Financial assistance materials may be available at Main Campus, 295 Varnum Avenue, Lowell, MA 01854, ground floor Dahod Building in the Patient Service Center.

Saints Campus in-person option

Financial assistance materials may be available at Saints Campus, 1 Hospital Drive, Lowell, MA 01852, ground floor entrance main lobby.

Prepare before applying: Keep proof of income, household size, insurance status, Massachusetts residency documents, and any Medicaid or public-program determination ready if requested.

Visitor hours, support persons, interpreter services, and campus rules

Visitor policies can change by unit, patient condition, infection-control needs, and hospital policy updates.

Area Typical visitor guidance Before visiting
Adult inpatients General visiting hours are listed as 10 a.m. to 8 p.m., 7 days a week. Call Patient Information at 978-937-6666 if you need unit-specific guidance.
Intensive Care Unit ICU visiting hours are listed as 9 a.m. to 8 p.m. Confirm with the ICU team because patient condition, procedures, or infection precautions may limit visits.
Emergency Department The official visitor policy lists no hour limitations for visitor/support person access in the Emergency Department. Support-person access may still be affected by clinical, safety, or infection-control needs.
Labor and Delivery Designated support person rules may differ from normal inpatient visiting rules. Confirm current visitor limits before arrival, especially for overnight support or switching visitors.
Pediatrics or nursery areas Parent, guardian, sibling, and age-limit rules may differ by unit. Call the unit or Patient Information before bringing children or extended family.
Interpreter services Interpreter services are available for patients who are non-English, limited-English proficient, deaf, or hard of hearing. Main Campus interpreter line: 978-937-6591. Saints Campus interpreter line: 978-934-8356.
Campus rule: Lowell General Hospital is tobacco-free. Smoking, vaping, chewing tobacco, and tobacco products are prohibited on hospital property, including grounds, parking lots, garages, and vehicles on hospital property.

Parking, entrances, and public transportation

Parking and entrance choice depend on the campus and service. Check your appointment reminder before driving.

Location Parking guidance Practical tip
Main Campus Parking areas vary by department. Emergency Department parking is designated for emergency department patients, and Cancer Center parking is designated for Cancer Center patients. If you have an imaging, lab, surgery, or clinic visit, use your appointment instructions to choose the correct entrance.
Saints Campus Saints Campus parking is free. A 10-minute patient drop-off is available at the front door, with parking in the front lot or garage. Use the main entrance unless your department gives another entrance or building instruction.
Accessible parking Handicap parking is available at patient entrances. Leave extra time if mobility assistance, wheelchair help, or valet/drop-off coordination is needed.
Public transportation LRTA buses drop off and pick up at the main entrance of hospital campuses. LRTA schedules are available in the main lobby or by calling 978-452-6161.

Birth certificates for babies born at Lowell General

Hospital medical records and legal birth certificates are handled through different offices.

Birth certificate office
Birth certificate requests are handled by the Lowell City Clerk’s Office, not by the hospital medical records department.
City Clerk address
375 Merrimack Street, Lowell, MA 01852.
City Clerk phone
Medical record vs certificate
Use Tufts Medicine medical records for hospital charts. Use the City Clerk for the legal birth certificate.

Lowell General Hospital maps and campus addresses

Use the map that matches your appointment reminder or emergency destination.

Main Campus

Lowell General Hospital
295 Varnum Avenue
Lowell, MA 01854
Phone: 978-937-6000

Main Campus is the primary Lowell General Hospital location on Varnum Avenue. Confirm the exact entrance for ER, imaging, surgery, Cancer Center, maternity, or outpatient appointments.

Saints Campus

Lowell General Hospital — Saints Campus
1 Hospital Drive
Lowell, MA 01852
Phone: 978-458-1411

Saints Campus includes a full-service Emergency Department, inpatient care units, outpatient services, radiology, MRI, and a Patient Service Center.

Lowell General Hospital MA FAQs

Common questions about Lowell General Hospital address, phone numbers, ER access, patient portal, medical records, billing, visitors, and parking.

1. What is the address of Lowell General Hospital Main Campus?
The Main Campus is located at 295 Varnum Avenue, Lowell, MA 01854. The main phone number is 978-937-6000.
2. What is the address of Lowell General Hospital Saints Campus?
The Saints Campus is located at 1 Hospital Drive, Lowell, MA 01852. The main Saints Campus phone number is 978-458-1411.
3. What is the main phone number for Lowell General Hospital?
The main Lowell General Hospital phone number is 978-937-6000. For the Main Campus Emergency Room, the listed number is 978-937-6161.
4. Is Lowell General Hospital open 24 hours?
The official Tufts Medicine campus listings show the Main Campus and Saints Campus as open all day. For life-threatening emergencies, call 911 instead of calling the hospital first.
5. Which Lowell General campus should I go to?
Use the campus printed on your appointment reminder or discharge paperwork. Main Campus is at 295 Varnum Avenue, while Saints Campus is at 1 Hospital Drive. Many services also operate at outpatient locations outside the two inpatient campuses.
6. How do I access my Lowell General Hospital patient portal?
Use myTuftsMed, the Tufts Medicine patient portal. It can support account communication, appointment notifications, billing access, and financial assistance requests depending on your account and visit type.
7. How do I request Lowell General Hospital medical records?
Use the official Tufts Medicine medical records page and choose Lowell General Hospital when prompted. For third-party requests, authorization may be required.
8. What are Lowell General Hospital visitor hours?
General adult inpatient visiting hours are listed as 10 a.m. to 8 p.m., 7 days a week. ICU visiting hours are listed as 9 a.m. to 8 p.m. Emergency Department visitor/support person access has no hour limitation listed, but clinical and safety restrictions can still apply.
9. How do I get help with a Lowell General Hospital bill?
Call Billing at 978-937-6600 for bill questions. For financial assistance, call Financial Counseling at 978-937-6700 or use the financial assistance option through myTuftsMed.
10. Where do I get a birth certificate for someone born at Lowell General Hospital?
Birth certificates are handled by the Lowell City Clerk’s Office at 375 Merrimack Street, Lowell, MA 01852. The phone number is 978-970-4161.