Lowell General Hospital: Contact & Patient Info

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Hospital Guide · Saints Campus · Lowell MA

Lowell General Hospital Saints Campus contact, emergency department, outpatient testing, records, parking, and patient information

Lowell General Hospital Saints Campus is located at 1 Hospital Drive, Lowell, MA 01852. The main Saints Campus phone number is 978-458-1411.

The Saints Campus includes a full-service Emergency Department, inpatient care units, outpatient services, radiology, MRI, and a Patient Service Center for bloodwork and outpatient testing needs. Use this guide to choose the right phone number, entrance, service desk, portal, records route, and parking area before you go.

Main: 978-458-1411 1 Hospital Drive Emergency Department Free Parking
Call Saints Campus Official Campus Page Map & Parking
Emergency note: If you or someone nearby may be having a life-threatening emergency, call 911. If you are already heading to the Saints Campus Emergency Department, use 1 Hospital Drive, Lowell, MA 01852 and follow Emergency Department signs on arrival.
Campus address 1 Hospital Drive

Lowell, MA 01852.

Main phone 978-458-1411

Use for the Saints Campus operator, patient information routing, and general campus questions.

Emergency care Full-service ED

The campus has a full-service Emergency Department for emergency medical needs.

Outpatient testing PSC + Labcorp

Blood draw, diagnostic X-ray, EKG, ultrasound, and outpatient testing are routed through the Patient Service Center.

Parking Free

Parking is available in the front lot and garage, with a short patient drop-off area at the front door.

Patient portal myTuftsMed

Use the portal or app to view appointments, results, and available visit records.

Lowell General Hospital Saints Campus overview

Use this section to confirm whether Saints Campus is the right Lowell General location for your visit.

Lowell General Hospital operates more than one hospital campus in Lowell. The Saints Campus is the location at 1 Hospital Drive, while the Main Campus is located at 295 Varnum Avenue. Always confirm the campus name before driving, booking transportation, or telling a family member where to meet you.

Saints Campus is especially relevant for emergency department visits, inpatient care, outpatient testing, radiology, MRI, bloodwork, and several specialty or therapy services located on or near the campus.

Campus check: If an appointment reminder says “Saints Campus,” use 1 Hospital Drive. If it says “Main Campus,” “Cancer Center,” “Heart and Vascular Center,” or another Lowell General location, verify the address before leaving.

Lowell General Saints Campus contact directory

Use the most specific phone number you have. If you are unsure, start with the Saints Campus main number.

Need Phone / route What to ask
Saints Campus main line 978-458-1411 Use for general campus routing, patient information at Saints Campus, and department transfer help.
Emergency Department Go to the ED or call 911 for emergencies For active emergencies, do not wait for online instructions. Use emergency services or go to the Emergency Department.
Patient Information 978-458-1411 Ask for patient location or general condition only when the patient has allowed directory information to be shared.
Central Scheduling 978-937-6062 Use for many scheduled tests and imaging appointments. For ultrasound, ask whether a referral and scheduled appointment are required.
Medical Records 978-937-6221 Ask about release forms, portal records, visit dates, imaging records, and where to send records.
Patient Experience 978-937-6458 Use for compliments, concerns, care-experience questions, and help navigating hospital concerns.
Billing 978-937-6600 Use for hospital bill questions, account balances, payment arrangements, and insurance-related billing questions.
Interpreter Services 978-934-8356 Use for Saints Campus language-access support and communication needs.
Calling tip: Have the patient’s full legal name, date of birth, appointment date, department, provider name, and callback number ready. Hospital staff may be limited in what they can share by privacy rules.

Emergency Department at Lowell General Hospital Saints Campus

The Saints Campus has a full-service Emergency Department. Use emergency care for urgent symptoms that should not wait for a routine office appointment.

Go now or call 911

Chest pain, stroke symptoms, severe breathing trouble, major injury, uncontrolled bleeding, severe allergic reaction, loss of consciousness, or suicidal crisis should be treated as emergencies.

Bring essentials

Bring photo ID, insurance cards, medication list, allergy list, primary-care information, and any recent discharge papers or test results if available.

Expect triage

Emergency departments prioritize the sickest patients first. Arrival order is not the same as treatment order.

Family contact

If a family member is being treated, use the main Saints Campus number and ask for patient information. Directory sharing depends on patient permission.

Do not use this guide for diagnosis: If symptoms feel serious, call 911 or go to the nearest emergency department. Online hospital guides cannot decide whether your symptoms are safe to wait.

Patient Service Center, bloodwork, outpatient testing, X-ray, EKG, and ultrasound

The Saints Campus Patient Service Center supports common outpatient testing needs, including blood draw and diagnostic services.

Location
Lowell General Hospital Patient Service Center – Saints Campus, 1 Hospital Drive, Lowell, MA 01852.
Weekday hours
Monday through Friday, 6:00 a.m. to 5:00 p.m. Saturday and Sunday are listed as closed.
Services listed
Blood draw, outpatient testing, diagnostic X-ray, EKG, ultrasound, pathology, laboratory medicine, and X-ray.
Check-in
Patients should check in at the Patient Service Center desk and will be directed accordingly.
Ultrasound note
Ultrasounds performed at urgent care centers require a physician referral and must be scheduled in advance through Central Scheduling at 978-937-6023.
Before you go: Ask your ordering provider whether fasting is required, whether you need a printed order, whether the order was sent electronically, and whether the test must be done at Saints Campus or another Lowell General location.

Services and departments commonly associated with Saints Campus

Services can change by referral, schedule, and department. Use the official location page or call before arriving for a non-emergency service.

Service area Saints Campus use What to confirm
Emergency Medicine Full-service Emergency Department care for urgent and emergency symptoms. Use 911 for life-threatening emergencies. Follow ED signs when arriving.
Inpatient care Hospital-based care for patients admitted to Saints Campus units. Room location, visitor rules, directory permission, discharge planning, and follow-up instructions.
Radiology and imaging Radiology, MRI, CT scan, ultrasound, and diagnostic imaging services are associated with the campus. Appointment time, prep instructions, referral/order status, insurance authorization, and exact check-in location.
Patient Service Center Bloodwork, outpatient testing, diagnostic X-ray, EKG, ultrasound routing, and Labcorp diagnostic services. Fasting, lab order, appointment requirement, Saturday/Sunday closure, and result timing.
Respiratory therapy Respiratory care services at or connected to the campus. Referral, appointment, department location, and test preparation.
Sleep Medicine Sleep-medicine services are listed among Saints Campus services. Consult location, sleep-study location, insurance authorization, and arrival instructions.
Pain Management Pain Management is listed at 2 Hospital Drive in the Saab Building, 2nd floor. Building, floor, referral, imaging requirements, medication instructions, and driver requirements if a procedure is planned.
Speech Language Therapy Speech-language therapy is listed as a Saints Campus service. Referral, therapy appointment time, entrance, and prior evaluation records.

Appointments, referrals, and check-in steps

For scheduled care, the most important details are the exact campus, building, floor, test prep, and whether your order has been received.

Confirm the campus and service line. Ask whether your visit is at Saints Campus, Main Campus, an outpatient office, the Saab Building, or another Lowell General location.
Verify the order or referral. For imaging, lab tests, therapy, and specialty visits, ask whether the provider order has been received and whether insurance authorization is needed.
Ask about preparation. Imaging and lab tests may require fasting, medication instructions, arrival time, clothing restrictions, or a driver after certain procedures.
Bring the right documents. Bring photo ID, insurance card, medication list, referral if given, test order if printed, and prior imaging or outside records if requested.
Check in at the correct desk. Go to the front desk, Patient Service Center, emergency registration, or department desk named on your appointment instructions.
Use the portal for follow-up. After the visit, check myTuftsMed for appointments, available test results, instructions, and visit records.

myTuftsMed patient portal and app

myTuftsMed is the main digital route for many Tufts Medicine appointment, result, and record tasks.

View results

Use the portal or app to see available lab and test results when they are released to your account.

Appointments

Check upcoming appointments, appointment details, and location information. Always confirm the campus if you are unsure.

Records sharing

Tufts Medicine notes that patients can view, download, or share records from a date range or all visits through myTuftsMed.

Support limits

Some older records, outside records, imaging files, legal requests, or full medical-record releases may require the Medical Records department.

Portal tip: If a result is missing, ask whether it is still pending, held for provider review, performed by an outside lab, or available only through a formal medical-record request.

Medical records, discharge papers, imaging records, and release forms

Use Medical Records when you need official copies, full chart releases, or records sent to another doctor, hospital, school, attorney, or agency.

Record need Best route What to prepare
View recent visit information myTuftsMed portal Patient login, visit date, provider name, and date range.
Full medical record copy Medical Records at 978-937-6221 Patient name, date of birth, visit date range, where records should be sent, and signed authorization if required.
Records sent to another provider Medical Records or portal sharing Receiving provider name, fax number, address, specific records needed, and deadline.
Imaging records Radiology / medical-record routing Imaging date, body part, modality, ordering provider, and whether images or reports are needed.
Legal or representative request Formal release process Proof of authority, HIPAA-compliant authorization, legal representative documents, and requested date range.
Privacy rule: Tufts Medicine states that only the patient, legal guardian, or legal healthcare representative can sign the form to release medical records. Bring or upload the correct authorization when records must go outside your care team.

Billing, insurance, estimates, and financial assistance

Hospital bills can involve facility charges, physician charges, lab charges, imaging charges, and insurance processing. Ask early if you are unsure.

Billing questions
Call Lowell General billing at 978-937-6600 for account questions, balances, payment routing, and insurance follow-up.
Financial assistance
Lowell General lists financial assistance support and a Saints Campus location at the ground-floor entrance main lobby.
Emergency care
Emergency departments evaluate urgent needs; billing questions can be handled after immediate safety and medical screening needs are addressed.
Outpatient tests
For scheduled imaging, lab, or procedures, ask whether insurance authorization, referral, copay, or separate lab billing may apply.
Itemized bills
Ask billing for an itemized bill if you need to review charges, submit to insurance, or apply for assistance.
Billing caution: Calling a department to schedule a test does not always confirm insurance approval. Ask your insurer and the hospital whether prior authorization is required for imaging, procedures, specialty services, or outpatient testing.

Patient information, visitors, interpreter services, support services, and lost items

Visitor and patient-support rules can change by unit, condition, infection-control guidance, and patient preference.

Need What to do Important note
Find a patient Call Saints Campus at 978-458-1411 and ask for patient information. Information can be limited if the patient opted out of the directory or privacy rules apply.
Visit a patient Confirm the unit, room, visitor hours, number of visitors, and any masking or infection-control rules. Rules may differ for emergency, inpatient, intensive care, behavioral health, or isolation situations.
Language help Use Saints Campus interpreter services at 978-934-8356 or ask staff for interpreter support. Ask before appointments when language access is needed for registration, consent, discharge, or instructions.
Patient experience concern Call 978-937-6458 for Patient Experience support. Use this for care concerns, communication issues, compliments, or help navigating the patient experience.
Lost and found Call the Saints Campus main number and ask for lost-and-found routing. Have the patient name, unit, date, item description, and your callback number ready.
Visitor tip: Before bringing flowers, food, children, or medical equipment to a patient, call the unit. Some units may restrict items for safety, infection-control, or clinical reasons.

Lowell General Saints Campus map, directions, entrances, and parking

Saints Campus is located off Route 495 at 1 Hospital Drive in Lowell.

Saints Campus address

Lowell General Hospital – Saints Campus
1 Hospital Drive
Lowell, MA 01852
Main: 978-458-1411

Use this map for the Saints Campus at 1 Hospital Drive, not the Main Campus on Varnum Avenue.

Parking and drop-off

Tufts Medicine lists parking at Saints Campus as free. There is a 10-minute patient drop-off at the front door, with parking in the front lot and parking garage.

  • Main entrance: Use the central front parking lot or garage.
  • Accessible parking: Handicapped parking is listed at patient entrances.
  • Emergency Department: Follow Emergency Department signs if arriving for urgent care.
  • Outpatient testing: Confirm whether your check-in is at the Patient Service Center, radiology, cardiology, or another desk.
Arrival tip: Build in extra time for parking, registration, insurance verification, and walking to the correct department. If mobility is limited, use the patient drop-off area and ask about wheelchair assistance.

Lowell General Hospital Saints Campus FAQs

Quick answers for patients, visitors, family members, and people preparing for a test or hospital visit.

1. What is the address of Lowell General Hospital Saints Campus?
Lowell General Hospital Saints Campus is located at 1 Hospital Drive, Lowell, MA 01852.
2. What is the phone number for Lowell General Hospital Saints Campus?
The main Saints Campus phone number is 978-458-1411.
3. Does Lowell General Saints Campus have an Emergency Department?
Yes. Tufts Medicine lists Saints Campus as having a full-service Emergency Department. For life-threatening emergencies, call 911.
4. Is Lowell General Saints Campus the same as Lowell General Main Campus?
No. Saints Campus is at 1 Hospital Drive in Lowell. Lowell General Main Campus is at 295 Varnum Avenue. Always check your appointment reminder before traveling.
5. What services are available at the Saints Campus Patient Service Center?
The Patient Service Center supports blood draw, outpatient testing, diagnostic X-ray, EKG, ultrasound, pathology, laboratory medicine, and X-ray services.
6. What are the Lowell General Saints Campus Patient Service Center hours?
The Patient Service Center is listed as open Monday through Friday from 6:00 a.m. to 5:00 p.m. and closed Saturday and Sunday.
7. Is parking free at Lowell General Saints Campus?
Yes. Tufts Medicine lists Saints Campus parking as free, with a front parking lot, parking garage, accessible parking at patient entrances, and a 10-minute patient drop-off at the front door.
8. How do I get my medical records from Lowell General Hospital?
You can use myTuftsMed to view, download, or share available visit records. For formal records requests, call Medical Records at 978-937-6221 and ask about authorization requirements.
9. How can family members ask about a patient at Saints Campus?
Call the Saints Campus main number at 978-458-1411 and ask for patient information. Information may be limited if the patient opted out of the hospital directory or privacy restrictions apply.
10. Who should I call for Lowell General billing questions?
For Lowell General billing questions, call 978-937-6600. Ask about account balance, itemized bills, insurance processing, payment options, or financial assistance.