Lawrence General Hospital Methuen: Contact & Patient Info

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Hospital Guide · Methuen MA · Patient Contact Info

Lawrence General Hospital Methuen contact, address, emergency, records, billing, lab hours, and patient information

Lawrence General Hospital Methuen is a common search term for the Methuen campus that was formerly known as Holy Family Hospital Methuen and is now part of the Merrimack Health system as Merrimack Health Methuen Hospital.

The hospital campus is located at 70 East Street, Methuen, MA 01844. Use this guide to call the right department, prepare for an emergency or scheduled visit, find lab and imaging routing, request records, handle billing questions, and understand when to use the Lawrence campus number instead.

Call Methuen Hospital: 978-687-0151 Emergency: Call 911 Medical Records Map & Directions
Medical emergency? Call 911 or go to the nearest emergency room. Do not use a website, email form, patient portal message, or routine phone extension for chest pain, stroke symptoms, severe breathing trouble, major injury, uncontrolled bleeding, poisoning, seizure, severe allergic reaction, or sudden confusion.
Current hospital name Merrimack Health Methuen Hospital

Formerly Holy Family Hospital Methuen and commonly searched as Lawrence General Hospital Methuen.

Address 70 East Street

Methuen, MA 01844.

Main phone 978-687-0151

Use for Methuen campus operator routing, departments, and general questions.

System name Merrimack Health

Regional system that includes Lawrence, Haverhill, and Methuen hospital campuses.

Outpatient lab Mon-Fri

Methuen Hospital lab specimen collection is listed Monday-Friday, 8 a.m.-4:30 p.m.

Best for urgent safety 911 / ER

Use emergency services for serious or life-threatening symptoms.

Hospital overview: why the Methuen campus has more than one name online

Many people still search the hospital by older names. The current patient-intent answer is to route Methuen campus questions to Merrimack Health Methuen Hospital.

The Methuen campus at 70 East Street was historically known as Holy Family Hospital Methuen. Lawrence General Hospital completed the acquisition of Holy Family’s Methuen and Haverhill campuses in 2024, and the combined system later rebranded as Merrimack Health.

For patients, the important practical point is simple: if you are trying to reach the Methuen hospital campus, use 978-687-0151. If you are trying to reach Lawrence Hospital’s main campus, use 978-683-4000. For life-threatening symptoms, call 911.

Name matching note: You may see “Lawrence General Hospital Methuen,” “Holy Family Hospital Methuen,” “Merrimack Health Methuen Hospital,” or “Methuen Hospital” in search results, bills, older records, insurance directories, school emergency lists, and referral paperwork. Always confirm the address and phone number before going.

Lawrence General Hospital Methuen contact directory

Use the right phone number depending on whether your question is for Methuen Hospital, Lawrence Hospital, billing, patient relations, records, or an emergency.

Need Phone or contact Use it for
Methuen Hospital main line 978-687-0151 Hospital operator routing, department connection, Methuen campus questions, visit confirmation, and general information.
Lawrence Hospital main line 978-683-4000 Lawrence campus operator, general system routing, patient accounts, interpreter, security, and department extensions.
Medical emergency 911 Chest pain, stroke symptoms, severe breathing trouble, uncontrolled bleeding, major injury, seizure, poisoning, or sudden severe symptoms.
Patient relations for Methuen or Haverhill hospitals 978-687-0151, ext. 222399 Concerns about care, patient experience, communication issues, or help reaching the right department.
Patient billing by phone 800-695-2514 Paying a hospital bill by phone.
Billing questions 978-683-4000, ext. 2850 Hospital billing questions, patient account questions, and payment clarification.
Patient accounts email patientpayment@merrimackhealth.org Non-urgent written billing questions. Do not send urgent medical information by email.
Medical records email MedicalRecords@lawrencegeneral.org Record-request routing, release forms, and health-information questions.
Medical records fax 978-557-9948 Faxing release requests or health-information paperwork when instructed.
Interpreter services 978-683-4000, ext. 2676 Language access or communication assistance for patients and families.
Phone routing tip: If you are unsure whether your appointment, test, or bill is tied to Methuen, Haverhill, Lawrence, or a community practice, start with the number printed on your appointment reminder, discharge paperwork, lab order, or bill.

Emergency care: when to call 911 or go to the nearest ER

Emergency care should be based on symptoms and safety, not on which hospital name appears in a search result.

Call 911 immediately

Call 911 for chest pain, stroke signs, severe trouble breathing, major trauma, uncontrolled bleeding, seizure, sudden confusion, severe allergic reaction, poisoning, or loss of consciousness.

Go to emergency care

Use emergency care for serious symptoms, severe abdominal pain, major broken bones, severe burns, head injury, coughing or vomiting blood, or symptoms that feel unsafe to wait.

Call your doctor for non-emergency issues

For cold symptoms, minor cuts, mild rash, medication questions, routine referrals, chronic-condition questions, or non-urgent follow-up, call your primary care provider first.

Tell staff if symptoms change

If you are waiting and symptoms worsen, tell a nurse, registrar, or staff member right away. Emergency departments treat the sickest patients first.

Do not drive yourself if unsafe: If you may be having a stroke, heart attack, seizure, severe allergic reaction, or traumatic injury, call 911 so emergency medical services can begin care before hospital arrival.

Before you go to Methuen Hospital

A little preparation can prevent delays at registration, lab, imaging, surgery, or outpatient services.

Confirm the campus and entrance. Check whether your appointment is at Methuen Hospital, Lawrence Hospital, Haverhill Hospital, Methuen Family Health Center, or another Merrimack Health practice.
Bring photo ID and insurance cards. Carry your ID, insurance card, referral if required, test order, medication list, allergy list, and emergency contact.
Ask about fasting or prep. Imaging, surgery, lab work, endoscopy, and some procedures may require fasting, medication instructions, or arrival before the scheduled time.
Bring prior records if outside the system. If your referring provider is outside Merrimack Health, ask whether prior imaging, lab results, operative reports, or discharge summaries are needed.
Plan for pickup after sedation. If your visit includes anesthesia, sedation, procedure medication, or surgery, ask whether you need a responsible adult to drive you home.
Use 911 for emergencies. If symptoms are serious or rapidly worsening, do not wait for an appointment callback or portal response.

Services and departments patients commonly search for at the Methuen campus

Available services can change by department, referral, staffing, and system planning. Always confirm directly before traveling for a specific service.

Care need How Methuen fits What to confirm
Emergency care Use the nearest ER or call 911 for serious or life-threatening symptoms. Do not use email, portal, or routine extension for emergencies.
Outpatient lab Methuen Hospital is listed as a lab specimen collection location. Hours, doctor order, fasting instructions, registration location, and insurance coverage.
X-ray / imaging Merrimack Health imaging pages list Methuen Hospital as a location for some imaging services. Appointment requirement, order requirement, contrast prep, arrival time, and report routing.
Surgery Merrimack Health announced robotic-assisted surgical capability at Methuen Hospital. Surgeon, procedure location, pre-op instructions, anesthesia plan, arrival time, and recovery plan.
Inpatient care System communications describe inpatient care as part of planning between Methuen and Lawrence campuses. Admitting location, room assignment, visitor rules, parking, discharge instructions, and follow-up location.
Behavioral health or psychiatric emergency Serious mental health emergencies should be treated as emergencies. Call 911 for immediate danger, or contact the hospital/operator for current behavioral health routing.
Primary care or specialist visit Some services may route through Merrimack Health Community Medical Associates or affiliated practices. Exact address, suite, provider name, referral, and whether the appointment is at 70 East St. or another Methuen address.
Service-confirmation rule: Because hospital systems update names, locations, and department schedules, call the number on your appointment reminder or 978-687-0151 before arriving for a specialized test or procedure.

Outpatient lab, imaging, and test-result routing

Lab and imaging visits are common reasons people search for the Methuen campus. Bring the right paperwork so your test is not delayed.

Methuen lab location
Merrimack Health Methuen Hospital, 70 East St., Methuen, MA 01844.
Listed lab phone
978-687-0151.
Listed lab hours
Monday-Friday, 8 a.m.-4:30 p.m. Confirm holiday and special hours before traveling.
Bring with you
Photo ID, insurance card, provider order, diagnosis/order code if supplied, and any fasting or specimen instructions.
Results
Ask whether results go to your ordering provider, portal, specialist, or primary care office, and how long reporting usually takes.
Lab-order warning: Most outpatient labs require a valid provider order. If your order was sent electronically, confirm the lab can see it before arriving.

Medical records, release forms, and health information

Medical-record requests are separate from billing, scheduling, and patient relations. Use the right route and allow processing time.

Record need Best action Helpful details to include
Your own medical records Use the hospital’s medical-records release process or patient portal access where available. Full legal name, date of birth, visit date, hospital campus, phone, email, and exact records requested.
Send records to another doctor Ask Health Information Services how to authorize release to the outside provider. Receiving provider name, fax number, address, specialty, and what records are needed.
Imaging records Ask whether images, not just reports, must be sent to the specialist. Exam type, date, body area, ordering provider, and whether a disc, upload, or electronic transfer is needed.
Emergency visit records Request the emergency provider note, discharge instructions, labs, imaging reports, and medication list if needed. Visit date, campus, reason for visit, and whether records are for follow-up care, insurance, school, employer, or legal use.
Billing records Use patient accounts or billing rather than medical records. Account number, guarantor name, service date, insurance explanation of benefits, and bill copy.
Records request script: “I need records for care at the Methuen hospital campus. My visit date was ____. Please tell me which release form is required, where to send it, whether portal access is available, and how long processing usually takes.”

Patient portal and electronic health record access

Portal access can help you review visit information, but it may not answer every record, billing, or old-campus question.

Use the portal for routine review

Look for visit summaries, clinician notes when available, medication lists, test results, and selected health information.

Do not use it for emergencies

Portal messages are not for urgent symptoms. Call 911 or go to emergency care for serious symptoms.

Ask about older records

If care occurred before system changes or rebranding, ask Health Information Services whether older records are in a different portal or request process.

Check who can view records

Parents, caregivers, proxies, guardians, and adult family members may need authorization before accessing records.

Billing, insurance, estimates, and financial assistance

Hospital bills, physician bills, lab bills, imaging charges, and insurance explanations can arrive separately. Keep your account number and service date handy.

Pay by phone
Call 800-695-2514 for hospital bill payment by phone.
Billing questions
Call 978-683-4000, ext. 2850, or email patientpayment@merrimackhealth.org for non-urgent patient-account questions.
Patient Accounts hours
The contact page lists Patient Accounts as available Monday-Friday, 8 a.m.-4:30 p.m.
Financial counseling
Ask about insurance eligibility, financial assistance, payment plans, and documentation required for assistance review.
Before a planned service
Ask whether your insurance needs prior authorization and whether you should request a cost estimate.
Billing safety note: Do not ignore bills because the hospital name changed. Match the service date, campus, patient name, account number, and insurance explanation of benefits before disputing or paying.

Patient relations, complaints, interpreter services, and privacy concerns

If you are worried about care, communication, privacy, billing confusion, or access needs, document the details and contact the right office.

Concern Where to start What to prepare
Concern about care at Methuen or Haverhill Patient Relations at 978-687-0151, ext. 222399 Patient name, date of birth, visit date, unit/department, names if known, and a clear description of the issue.
Concern about Lawrence campus care Patient Relations at 978-683-4000, ext. 2273 Same details: date, department, provider/team, issue, and best callback number.
Interpreter or communication access Interpreter Services at 978-683-4000, ext. 2676 Language needed, appointment date, patient name, and department.
Privacy or records concern Medical Records or privacy contact listed by the hospital What information is involved, date, where it was seen, and whether you need correction, restriction, or access help.
Urgent after-hours care concern Ask hospital operator for the on-call nursing supervisor Patient location, unit, immediate safety concern, and callback number.

Visitor information and inpatient support

Visitor policies may change by unit, infection-control status, patient condition, and hospital campus.

Call before visiting

Ask the unit or operator whether visiting hours, age limits, masking rules, entrance rules, or patient-specific restrictions apply.

Use the patient’s legal name

When calling, have the patient’s full legal name, birth date if authorized, room/unit if known, and your relationship to the patient.

Respect privacy limits

Staff may not release information unless the patient has permitted it or the requester has legal authority.

Plan discharge pickup

Ask the care team where to pick up the patient, what medications or equipment are needed, and what follow-up is scheduled.

Parking, entrances, and arrival tips

For the Methuen campus, follow hospital signage when you arrive because entrance use can vary by emergency, outpatient testing, surgery, and visitor access.

Confirm the exact destination. Check whether you are going to the emergency department, outpatient lab, imaging, surgery, inpatient unit, or a physician-practice suite.
Allow extra time. Plan extra time for parking, registration, insurance verification, security, and wayfinding inside the campus.
Bring appointment details. Save the appointment reminder, provider order, department name, and phone number in case signage is unclear.
Ask before drop-off. If the patient has mobility needs, call ahead to ask about the closest entrance, wheelchair access, and whether curbside drop-off is available.

Map: Lawrence General Hospital Methuen / Merrimack Health Methuen Hospital

Use the Methuen address for the former Holy Family Hospital Methuen campus and the Merrimack Health Methuen Hospital campus.

Methuen Hospital campus

Merrimack Health Methuen Hospital
70 East Street
Methuen, MA 01844
Main: 978-687-0151

Use this map for the Methuen hospital campus. Confirm the correct entrance before arriving for lab, imaging, surgery, visiting, or emergency care.

Lawrence Hospital main campus

Merrimack Health Lawrence Hospital
1 General Street
Lawrence, MA 01841
Main: 978-683-4000

Use this map only if your paperwork says Lawrence Hospital or 1 General Street, not the Methuen campus.

Official source checklist for Lawrence General Hospital Methuen information

Use official hospital and state pages for final verification because hospital names, departments, hours, phone extensions, portals, and billing processes can change.

Official source What it verifies When to use it
Merrimack Health rebrand announcement Lawrence, Haverhill, and Methuen hospital campus naming under Merrimack Health. Use to understand why older Lawrence General or Holy Family names may still appear online.
Massachusetts Steward patient resources Former Holy Family Hospital Methuen as now part of Lawrence General Hospital, address, and main phone. Use for state-level transition confirmation and legacy-name matching.
Merrimack Health contact page General contact routing, patient relations, billing, medical-record request contact details, and helpful extensions. Use for phone routing, billing, patient relations, and record-request questions.
Outpatient laboratory services Methuen Hospital lab location, phone, and listed weekday hours. Use before going for bloodwork or specimen collection.
Patient portal Portal access and electronic health-record access information. Use when reviewing health information or portal availability.
Patient medical records Medical-record request process, privacy, and records office contact information. Use when requesting records for yourself, a provider, insurer, attorney, or family member.
Methuen robotic surgery announcement Robotic-assisted surgery capability at Methuen Hospital and related surgical-service planning. Use for surgical service context, not for appointment scheduling by itself.
Helpful numbers Important hospital extension routing such as admitting, interpreter services, patient accounts, security, and case management. Use when the main number needs an extension.
Independent guide notice: USHospitalGuides.com is not Merrimack Health, Lawrence General Hospital, Holy Family Hospital, Mass.gov, an emergency service, a medical provider, or a billing office. Always verify appointments, emergency routing, records, bills, and insurance questions with the official hospital or your care team.

Lawrence General Hospital Methuen FAQs

These questions answer the most common patient-intent issues around the Methuen campus name, address, phone number, emergency care, records, billing, lab hours, and visitor information.

1. What is Lawrence General Hospital Methuen called now?
The Methuen campus is now generally listed as Merrimack Health Methuen Hospital. It was formerly Holy Family Hospital Methuen and is commonly searched as Lawrence General Hospital Methuen because Lawrence General acquired the Holy Family Methuen and Haverhill campuses.
2. What is the address for Lawrence General Hospital Methuen?
The Methuen hospital campus is located at 70 East Street, Methuen, MA 01844.
3. What is the phone number for the Methuen hospital campus?
The main phone number listed for the Methuen hospital campus is 978-687-0151. Use it for Methuen campus operator routing, department questions, and general information.
4. Is Lawrence General Hospital Methuen the same as Holy Family Hospital Methuen?
For current patient navigation, the Methuen campus at 70 East Street is the former Holy Family Hospital Methuen and is now part of the Merrimack Health system. Older paperwork and directories may still use the Holy Family name.
5. Should I call 911 or call the hospital first in an emergency?
Call 911 for life-threatening symptoms such as chest pain, stroke signs, severe trouble breathing, major trauma, uncontrolled bleeding, seizure, severe allergic reaction, poisoning, or sudden confusion. Do not wait for a routine callback.
6. Does Methuen Hospital have outpatient lab services?
Merrimack Health lists Methuen Hospital at 70 East Street as an outpatient lab specimen collection location with weekday hours. Bring your provider order, ID, insurance card, and any fasting or specimen instructions.
7. How do I request medical records from Lawrence General or Merrimack Health?
Use the hospital’s medical-records process, patient portal when available, or Health Information Services contact route. Include your full legal name, date of birth, visit date, hospital campus, and the exact records needed.
8. Who do I contact about a Methuen hospital bill?
For hospital bill payment by phone, use 800-695-2514. For billing questions, Merrimack Health lists Patient Accounts at 978-683-4000, ext. 2850, and patientpayment@merrimackhealth.org for non-urgent billing contact.
9. How do I contact patient relations for Methuen Hospital?
For Methuen or Haverhill hospital patient-relations concerns, use 978-687-0151, ext. 222399. Prepare the patient name, visit date, unit or department, and a clear summary of the concern.
10. How can I confirm visitor rules or entrance information before going?
Call the Methuen hospital main line at 978-687-0151 and ask for the department or unit you are visiting. Visitor rules, entrances, and infection-control requirements can change by unit and patient condition.