Health First Palm Bay Hospital: Contact & Patient Info

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Hospital Guide · Palm Bay FL · Patient & Visitor Information

Health First Palm Bay Hospital contact, ER, services, patient portal, records, billing, visitor rules, and parking information

Health First Palm Bay Hospital is located at 1425 Malabar Road NE, Palm Bay, FL 32907. The main hospital phone number is 321-434-8000.

This guide helps patients and visitors quickly find the right phone number, ER guidance, hospital services, MyChart access, medical records, visitor ID rules, billing contacts, price estimates, financial assistance, separate physician billing, and parking directions.

Main: 321-434-8000 1425 Malabar Road NE Palm Bay, FL 32907 Emergency Department MyChart Available
Call Hospital: 321-434-8000 Official Location Page Go to MyChart Medical Records
Medical emergency? Call 911 or go to the nearest emergency department. Online ER wait times, phone numbers, and guide pages are not a substitute for emergency care when symptoms are severe, sudden, or life-threatening.
Hospital address 1425 Malabar Road NE

Palm Bay, FL 32907.

Main phone 321-434-8000

Use for general hospital routing, patient and visitor questions, and department connection.

Medical records 321-434-3288

Health Information Management is on the first floor near administration and medical staff offices.

Billing help 321-434-5400

Patient Business Services can help with billing questions and payment-plan support.

Estimates / assistance 321-434-8600

Use for questions about price estimates, financial assistance, and standard-charge files.

Parking Designated spaces

Patients and visitors may park in designated parking spaces on campus.

About Health First Palm Bay Hospital

A Health First hospital serving Palm Bay and South Brevard County with inpatient, outpatient, emergency, surgical, diagnostic, and specialty hospital services.

Health First describes Palm Bay Hospital as a 133-bed hospital on Malabar Road in Palm Bay, with more than 200 experienced physicians and a wide range of hospital services.

Common reasons patients use this campus include emergency care, inpatient admission, imaging, surgery, rehabilitation, endoscopy, cardiopulmonary care, intensive care, outpatient testing, and hospital-based physician services.

Best first step: For a planned service, use MyChart, your ordering physician, or the hospital main number. For a medical emergency, call 911 or go to the emergency department.

Health First Palm Bay Hospital contact directory

Use the right phone number based on what you need: hospital routing, records, billing, estimates, or separate physician billing.

Need Phone / Link Use it for
Main hospital 321-434-8000 General hospital routing, patient-room routing, department connection, campus questions, and operator assistance.
Emergency Call 911 for emergencies Chest pain, stroke signs, severe breathing trouble, major injury, severe bleeding, poisoning, or sudden severe symptoms.
Medical records 321-434-3288 Hospital records, copies, record-release questions, and Health Information Management support.
Patient portal MyChart Lab results, messages, medication refills, office summaries, forms, bill pay, and appointment tools.
Billing help 321-434-5400 Questions about Health First bills, online payments, payment plans, insurance rebilling, and detailed bills.
Price estimates / financial assistance 321-434-8600 Good Faith Estimates, standard charges, uninsured or underinsured patient help, and financial-assistance questions.
Hospital-based physician billing Varies by group Anesthesia, radiology, emergency medicine, pathology, hospitalist, neonatal, and other professional bills may bill separately.
Do not use email or contact forms for urgent symptoms. Call 911 for emergencies, use the ER for urgent life-threatening symptoms, and call the hospital or your physician for time-sensitive medical instructions.

Emergency care at Palm Bay Hospital

The campus includes an emergency department. Use emergency care for sudden, serious, or potentially life-threatening conditions.

Call 911 now
Chest pain, stroke symptoms, severe breathing trouble, unconsciousness, major trauma, severe bleeding, overdose, seizure emergency, or sudden severe weakness.
Go to the ER
Severe abdominal pain, serious infection symptoms, broken bones, head injury, uncontrolled vomiting, dehydration, severe allergic reaction, suicidal thoughts, or worsening symptoms that cannot wait.
Call your doctor
Medication questions, routine lab follow-up, non-urgent symptoms, chronic condition management, prescription refills, and planned outpatient care.
Use MyChart
Non-urgent care-team messages, lab results, forms, medication refill requests, appointment tools, and bill pay.
ER cost note: Emergency care can generate hospital facility charges plus separate professional bills, such as emergency physician, radiology, anesthesia, or other physician-group charges. Ask for an itemized bill later if you need to review charges.

Departments, specialties, and hospital services

Palm Bay Hospital offers inpatient, outpatient, emergency, surgical, imaging, and rehabilitation services.

Emergency Department

Emergency evaluation and treatment for urgent and life-threatening conditions, with hospital-level imaging, labs, and inpatient routing when needed.

Diagnostic imaging

Health First lists advanced diagnostic imaging including digital mammography, MRI, CT, ultrasound, X-ray, and nuclear medicine.

Surgery

The hospital provides surgical services, including minimally invasive surgical procedures when appropriate for the patient and condition.

Cardiopulmonary care

Cardiopulmonary services support patients with heart, lung, breathing, and related inpatient or outpatient care needs.

Rehabilitation

Rehabilitation services may support recovery after injury, surgery, illness, stroke, or hospitalization.

Intensive care

ICU services support patients who need closer monitoring, higher-acuity care, or complex inpatient treatment.

Endoscopy

Endoscopy services support diagnostic and treatment procedures for digestive and related conditions.

Hospice campus connection

The Palm Bay campus is home to William Childs Hospice House, an inpatient hospice facility serving Brevard County.

Hospitalist and physician care

Hospital-based physician groups may participate in inpatient, emergency, anesthesia, radiology, pathology, and specialty care.

Department routing tip: If you are trying to reach a specific unit or outpatient service, call the main number and ask for the department by name. Have the patient’s full name and date of birth ready.

Appointments, registration, and planned hospital services

For planned testing or procedures, your ordering physician, insurance plan, and Health First registration details all matter.

Confirm the order. Ask your doctor’s office whether the test, imaging, surgery, therapy, or procedure order was sent to Health First and whether authorization is needed.
Verify location. Confirm whether your appointment is at Palm Bay Hospital, a Health First Medical Group office, Palm Bay Medical Plaza, another Health First hospital, or a separate outpatient facility.
Bring insurance and ID. Bring government-issued photo ID, insurance card, referral or authorization information, medication list, and any pre-procedure instructions.
Ask about fasting and medications. Imaging, surgery, endoscopy, lab work, and procedures may require fasting or medication changes. Confirm instructions before arrival.
Use MyChart when available. MyChart may help with forms, visit summaries, lab results, bill pay, and non-urgent care-team communication.
Planned-service estimate: Ask for a hospital price estimate before scheduled care. Health First explains that hospital estimates do not include separate professional services, so physician-group bills may be separate.

Medical records and Health Information Management

Use MyChart for many records, and contact Health Information Management when you need formal copies or older hospital records.

Palm Bay Hospital HIM
Health First’s Palm Bay Hospital, ATTN: Health Information Management, 1425 Malabar Road NE, Palm Bay, FL 32907.
Records phone
Location inside hospital
Health First states the department is on the first floor near administration and the medical staff offices.
Copy-service hours
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Older Health First hospital visits
For hospital visits prior to June 1, 2025, use Health First’s medical-records request pathway for previous records.
Record need Best route What to have ready
Recent lab result or visit summary MyChart Patient login, date of service, provider or department, and the result you need.
Complete hospital chart Health Information Management Patient name, date of birth, dates of service, records requested, delivery method, and authorization.
Records for a specialist MyChart or HIM release Specialist name, fax/email, appointment date, and exact records requested.
Birth or death certificate Florida/Brevard vital-statistics process Health First notes birth and death certificates are requested through vital-statistics channels, not ordinary chart copy alone.
Billing records Patient Business Services Account number, invoice, date of service, insurance information, and detailed-bill request.
Records request script: “I need records from Palm Bay Hospital for dates of service ____. Please send the discharge summary, lab results, imaging reports, operative notes, medication list, and itemized record if available to ____.”

MyChart patient portal and online account tools

Health First uses MyChart for many patient-facing record and communication tasks.

View records

MyChart can show lab results, office visit summaries, prescriptions, and other available health information.

Message care teams

Use non-urgent messaging for care-team communication when the tool is available for your provider or visit type.

Medication refills

Health First lists medication refill requests and prescription review as MyChart tools.

Forms and bill pay

MyChart can support pre-appointment forms and bill payment, depending on the account and service.

Portal safety note: Do not use MyChart messages for emergencies. Call 911 or go to the ER for severe or sudden symptoms.

Visitor guidelines, ID, safety checks, and hospital rules

Health First visitor rules apply across hospital facilities and can change based on patient condition, department, safety needs, or infection precautions.

Visitor topic What Health First says Practical tip
Visiting hours Visitation is allowed 24 hours/day for all departments. Confirm with the unit before late-night or early-morning visits because patient preference and clinical restrictions still apply.
Weapons detection All who enter Health First facilities must pass through weapons detection. Leave prohibited items at home and allow extra time at entry.
Photo ID Visitors must present government-issued photo ID to receive a visitor ID. Bring a driver’s license, state ID, passport, military ID, or other accepted ID.
Masks and illness Masks are available on request; medically vulnerable visitors are encouraged to wear a mask; visitors should not visit when ill or recently exposed. Stay home if sick and ask about phone or video alternatives when appropriate.
Privacy HIPAA limits what staff may discuss unless the patient has given permission. Ask the patient to identify who may receive updates and who may visit.
Smoke-free campus Health First premises are smoke-free. Do not smoke, vape, consume alcohol, or use illegal drugs on hospital premises.
Bring ID: A visitor may be delayed at entry without accepted photo identification. If you are visiting a patient in a restricted unit, call the unit first.

Billing, price estimates, standard charges, and financial assistance

Hospital billing can include facility charges, physician charges, insurance adjustments, deductibles, co-pays, and separate professional bills.

Billing need Best route What to ask
Hospital price estimate Health First cost estimator or estimate support Ask for a hospital estimate using the CPT code, insurance plan, policy number, and planned service.
Standard charges Health First Price Transparency page Look for the Palm Bay Hospital Price Transparency file and call 321-434-8600 with questions.
Financial assistance Financial Assistance Application Ask whether you may qualify if uninsured, underinsured, ineligible for a government program, or unable to pay due to limited resources.
Hospital bill question Patient Business Services Call 321-434-5400 or use My ePatient Services to ask billing questions, request payment plans, or request detailed bills.
Separate professional bill Hospital-based physician group Ask the physician group about billing, network participation, and personalized estimates.
Estimate limitation: Health First states hospital estimates cover hospital services only and do not include professional services. You may receive separate bills from physicians or practice groups involved in your care.

Hospital-based physicians and separate bills

Not every provider who treats you in the hospital bills through the same hospital bill.

Physician group type Health First listing What to verify
Anesthesia, Radiology, Emergency Medicine Brevard Physician Associates, phone 321-837-3820. Network status, estimate, separate bill, and billing address.
Pathology Central Florida Pathology Associates, phone 407-422-9831. Whether lab or pathology interpretation charges are separate from hospital charges.
Adult inpatient hospitalists Health First Medical Group and other listed hospitalist providers. Who saw the patient and which group will bill for physician services.
Neonatology and obstetrics Pediatrix Medical Group is listed for neonatology and obstetrics. Separate professional billing and insurance participation when maternity or newborn services apply.
Trauma physicians Health First Physician Specialties is listed for trauma physicians. Separate physician bills, trauma-related charges, and insurance-network questions.
Bill review script: “I received a hospital bill and a separate physician bill for the same date. Can you confirm which group billed me, whether they were in-network, and whether a financial assistance or payment-plan option is available?”

Insurance and cost checklist before planned care

For non-emergency care, checking coverage before the visit can reduce billing surprises.

Call your insurance plan. Ask whether Palm Bay Hospital is in-network for your plan and whether the scheduled service needs authorization.
Ask your doctor for the CPT code. Health First says the CPT code helps provide a correct estimate for the service.
Ask about hospital and professional fees. Planned care may include separate facility, physician, anesthesia, radiology, pathology, or specialist bills.
Use the estimate tool. Use Health First’s estimate pathway or call for help if the service is planned and non-emergency.
Ask about financial assistance early. If uninsured, underinsured, or unable to pay, ask about the financial-assistance application before or soon after care.

Location, directions, parking, and campus map

The hospital is on Malabar Road NE in Palm Bay. Use the main campus address for navigation unless your appointment instructions list a different Health First facility.

Health First Palm Bay Hospital
1425 Malabar Road NE
Palm Bay, FL 32907
Main: 321-434-8000

Patients and visitors may park in designated parking spaces. Confirm your appointment location before arrival because some Health First services may be located in nearby medical offices or other Health First facilities.
Arrival tip: Bring photo ID, insurance card, medication list, physician order, referral or authorization number if required, and any pre-registration or MyChart instructions.

Before you go: practical patient and visitor checklist

Use this checklist for scheduled services, ER visits, inpatient visits, and visitor planning.

For patients

  • Photo ID and insurance card.
  • Medication list and allergies.
  • Physician order or referral if applicable.
  • Advance directive or healthcare proxy if relevant.
  • Glasses, hearing aids, charger, and comfort items for admission.

For visitors

  • Government-issued photo ID.
  • Patient’s full name and room or unit if known.
  • Mask if medically vulnerable or requested.
  • No weapons, smoking, alcohol, or illegal drugs on premises.
  • Do not visit if sick or recently exposed to infection.

For records

  • Patient name and date of birth.
  • Dates of service.
  • Specific records needed.
  • Where records should be sent.
  • Authorization or ID if required.

For bills

  • Account number and date of service.
  • Insurance explanation of benefits.
  • Itemized bill request.
  • Separate physician bills.
  • Financial-assistance or payment-plan questions.

Official source checklist for Palm Bay Hospital information

Use official Health First pages for final verification because visitor rules, phone numbers, billing links, record procedures, and services may change.

Official source What it verifies When to use it
Palm Bay Hospital location page Address, main phone, hospital overview, parking note, services, and location details. Use first for hospital contact and campus information.
Access Your Medical Records MyChart access, record requests, Palm Bay Hospital HIM address, records phone, and office hours. Use for medical-record requests and portal guidance.
Visitor Guidelines and Policies Visiting hours, ID requirements, weapons detection, illness precautions, HIPAA, hand hygiene, masks, and smoke-free policy. Use before visiting a patient.
Price Estimates and Financial Assistance Estimate limits, CPT-code need, separate professional services, financial assistance, and Good Faith Estimate information. Use before scheduled care or when reviewing costs.
Price Transparency Standard-charge files, Palm Bay Hospital price transparency file, price estimate tool, and 321-434-8600 questions line. Use for hospital standard-charge research.
Patient Business Services Billing questions, payment plans, insurance rebilling, detailed bill requests, and 321-434-5400 support number. Use for hospital billing support.
Hospital Based Physicians Separate physician-group billing contacts for anesthesia, radiology, emergency medicine, pathology, hospitalists, and other groups. Use when a separate physician bill arrives.
Independent guide notice: This website is not Health First, Palm Bay Hospital, MyChart, an insurer, a physician group, or a billing office. Always verify real-time medical, billing, visitor, records, and appointment details with Health First or your care team.

Health First Palm Bay Hospital FAQs

Common questions about address, phone, emergency care, records, MyChart, visitors, billing, estimates, parking, and services.

1. What is the address of Health First Palm Bay Hospital?
Health First Palm Bay Hospital is located at 1425 Malabar Road NE, Palm Bay, FL 32907.
2. What is the phone number for Palm Bay Hospital?
The main hospital phone number is 321-434-8000. Use it for general hospital routing, department connection, and patient or visitor questions.
3. Does Palm Bay Hospital have an emergency department?
Yes. Palm Bay Hospital includes an emergency department. For life-threatening emergencies, call 911 or go to the nearest emergency department immediately.
4. How do I request medical records from Palm Bay Hospital?
Contact Health First’s Palm Bay Hospital Health Information Management at 321-434-3288. The office is listed at 1425 Malabar Road NE, Palm Bay, FL 32907, on the first floor near administration and medical staff offices.
5. Can I access Palm Bay Hospital records online?
Yes. Health First uses MyChart for many records and account tools, including lab results, messages, medication refill requests, office visit summaries, forms, and bill pay when available.
6. What are Palm Bay Hospital visitor rules?
Health First says visitation is allowed 24 hours/day for all departments. Visitors must pass weapons detection and present government-issued photo ID. Patient preference, clinical restrictions, infection precautions, and privacy rules may still limit visits.
7. Where do I call for Palm Bay Hospital billing questions?
For Health First billing support, call Patient Business Services at 321-434-5400. You can ask about payments, payment plans, insurance rebilling, detailed bills, and account questions.
8. How do I get a price estimate or financial assistance?
Use Health First’s price estimate and financial assistance resources. For questions about estimates, standard charges, or assistance options, Health First lists 321-434-8600.
9. Will I receive separate bills from Palm Bay Hospital physicians?
You may. Health First explains that hospital-based physicians, such as emergency medicine, radiology, anesthesia, pathology, hospitalists, and other groups, may bill separately and may have separate insurance participation.
10. Where should I park at Palm Bay Hospital?
Health First states that patients and visitors may park in designated parking spaces. Confirm your exact appointment location because some Health First services may be located in nearby offices or another Health First facility.