Heritage Veterinary Hospital: Vet Care & Contact

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Veterinary Hospital Guide · Creve Coeur MO · Pet Care Contact

Heritage Veterinary Hospital address, phone, hours, appointments, grooming, pet portal, records, emergency care, and map

Heritage Veterinary Hospital is located at 12952 Olive Blvd, Creve Coeur, MO 63141. The clinic phone number is (314) 878-8454, and the official site lists email contact as heritageveterinaryhospital@gmail.com.

This guide focuses on the Creve Coeur, Missouri Heritage Veterinary Hospital and explains how to call, book a visit, handle urgent pet issues, use the pet portal, request records, confirm grooming hours, prepare for a first appointment, and find the clinic map.

Call Clinic: 314-878-8454 Book Appointment Hours & Location Emergency Guidance
Pet emergency? If your pet is having trouble breathing, collapsed, bleeding heavily, having seizures, unable to urinate, suspected of poisoning, or injured in trauma, call Heritage Veterinary Hospital immediately during business hours at 314-878-8454. Outside regular hours, the official clinic site directs clients to Veterinary Specialty Services for immediate veterinary care.
Clinic address 12952 Olive Blvd

Creve Coeur, MO 63141.

Main phone 314-878-8454

Appointments, urgent same-day questions, refills, records, and general front-desk help.

Fax 314-878-6528

Use when another veterinary clinic needs to send records or referral information.

Office hours Mon–Thu late hours

Monday through Thursday 8:00am–8:00pm, Friday 8:00am–5:00pm, Saturday 8:00am–1:00pm, Sunday closed.

Grooming By appointment

Official grooming hours are listed separately from hospital hours, Monday through Friday 7:30am–3:00pm.

Service area Creve Coeur area

The clinic lists service to Creve Coeur, Maryland Heights, Chesterfield, St. Louis, St. Charles, Town and Country, Olivette, Ladue, and nearby communities.

Heritage Veterinary Hospital overview

Practical information for pet owners visiting the Creve Coeur, Missouri veterinary hospital.

Heritage Veterinary Hospital provides veterinary care for pets in the Creve Coeur and St. Louis-area community. The official website lists care areas such as dog and cat care, diagnostics, dental care, surgical procedures, microchipping, laser therapy, behavior counseling, international health certificates, pharmacy and pet products, grooming, pet emergencies, and end-of-life care.

Because several unrelated clinics share a similar name, this page is specifically for the Heritage Veterinary Hospital located at 12952 Olive Blvd, Creve Coeur, MO 63141. If you are searching for a different Heritage Veterinary Hospital in another state or country, verify the address before calling, driving, sending records, or booking.

Best first step: call 314-878-8454 if your pet is sick, injured, needs urgent guidance, or if you are not sure whether to book routine care, same-day care, grooming, or an emergency referral.

Contact information and best-use directory

Use the phone for urgent or same-day pet issues. Email and forms are better for non-urgent questions.

Need Contact Use it for
Main reception 314-878-8454 Appointments, sick pet triage, records, refills, grooming questions, estimates, and general clinic help.
Fax 314-878-6528 Veterinary records, referral notes, lab reports, imaging summaries, vaccine records, and clinic-to-clinic transfers.
Email heritageveterinaryhospital@gmail.com Non-urgent questions, records coordination, forms, and follow-up requests when phone is not required.
Physical address 12952 Olive Blvd, Creve Coeur, MO 63141 Driving directions, appointment arrival, medication pickup, grooming visits, and records drop-off if requested.
After-hours emergency Veterinary Specialty Services Immediate veterinary care outside Heritage Veterinary Hospital’s regular business hours.
Routine appointment request Official appointment page Wellness exams, vaccines, rechecks, and routine lab work when your pet is stable.

Office hours, grooming hours, and holiday closings

Hours can change due to holidays, weather, staff training, power outages, or clinic announcements. Always confirm before driving.

Day Veterinary office hours Grooming hours
Monday 8:00am–8:00pm 7:30am–3:00pm by appointment
Tuesday 8:00am–8:00pm 7:30am–3:00pm by appointment
Wednesday 8:00am–8:00pm 7:30am–3:00pm by appointment
Thursday 8:00am–8:00pm 7:30am–3:00pm by appointment
Friday 8:00am–5:00pm 7:30am–3:00pm by appointment
Saturday 8:00am–1:00pm Closed
Sunday Closed Closed
Holiday note: the official location page lists closures for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Check the official site or call before visiting near a holiday.

Emergency and urgent pet care

Use the clinic phone during business hours and the listed emergency referral route when the clinic is closed.

During business hours

Call 314-878-8454 before arriving if your pet has sudden illness, injury, vomiting, collapse, breathing trouble, eye injury, severe pain, possible poisoning, or urgent symptoms.

After hours

The official Heritage Veterinary Hospital site directs clients to Veterinary Specialty Services for immediate veterinary care outside regular business hours.

Call ahead when possible

Calling first allows the team to decide whether your pet should come to Heritage, go directly to emergency care, or take immediate safety steps during transport.

Bring key information

Bring medication names, toxin packaging, vaccine history, recent lab results, photos of injury, stool/vomit sample if safe, and your pet’s insurance information if applicable.

Go now if severe: difficulty breathing, seizures, inability to urinate, severe bleeding, poisoning, heatstroke, trauma, collapse, or blue/pale gums should be treated as urgent emergencies.

How to book an appointment at Heritage Veterinary Hospital

The official appointment page separates routine wellness requests from sick or injured pet concerns.

Decide if the visit is routine or urgent. Use the online appointment request for routine wellness, vaccines, rechecks, and routine lab work. Call the clinic if your pet is sick, injured, painful, not eating, vomiting, limping, coughing, or showing sudden changes.
Call if symptoms are active. For illness or injury, call 314-878-8454 and describe symptoms, age, breed, weight, medications, appetite, hydration, breathing, bathroom changes, and when symptoms started.
Prepare records before the visit. Ask your previous veterinarian to send vaccine history, exam notes, lab work, imaging summaries, medication list, allergies, and diagnosis history.
Ask whether fasting is needed. Bloodwork, sedation, surgery, dental care, imaging, or procedures may require special food, water, or medication instructions.
Confirm arrival instructions. Ask whether to wait in the lobby, call from the parking lot, bring a stool sample, use a carrier, or complete forms in advance.
Save the follow-up plan. Before leaving, ask about medication timing, recheck date, warning signs, test-result timing, refill steps, and when to call back.

New patient checklist

New pet owners should prepare paperwork and understand the appointment holding-fee policy before booking.

Holding fee
The official new-patient page states that new-client appointments are subject to a $50 holding fee due at scheduling. It is applied to services at the visit and may be forfeited if you miss the appointment or reschedule without at least 24 hours’ notice.
Bring records
Bring or send vaccine history, prior exam notes, lab results, medication list, allergy history, microchip number, diet, and any chronic-condition records.
Bring your pet safely
Dogs should be leashed and controlled. Cats and small pets should arrive in secure carriers.
Ask about species
The appointment page references cat, dog, exotic, and pocket pet context. Call first to confirm current species availability and the right doctor for your pet.
Payment planning
Ask about exam fees, vaccine estimates, diagnostic estimates, surgery deposits, wellness programs, payment methods, and pet insurance documentation.

Veterinary services provided

Service availability can vary by doctor, schedule, patient condition, and appointment type. Confirm before booking specialized care.

Service area What it may include Pet owner tip
Dog and cat care Wellness exams, vaccines, sick visits, parasite prevention, senior care, nutrition discussions, and chronic-condition monitoring. Bring prior vaccine dates and a list of current medications or preventives.
Diagnostics Testing used to investigate illness, establish baselines, or monitor treatment response. Ask when results will be ready and whether fasting or a sample is needed.
Dental care Dental exams, oral-health recommendations, cleaning planning, extractions if needed, and follow-up care. Ask for a written dental estimate and pre-anesthesia testing instructions.
Surgical procedures Routine and selected surgical care depending on the pet’s condition, exam findings, and doctor recommendation. Confirm fasting, drop-off time, pain medication, cone use, activity restriction, and recheck timing.
Microchipping Permanent ID support for pets that become lost or separated from their family. Update the microchip registry any time your phone, email, or address changes.
Laser therapy Supportive therapy that may be recommended for pain, inflammation, injury recovery, or chronic conditions. Ask how many sessions are recommended and what improvement signs to monitor.
Behavior counseling Guidance for anxiety, fear, aggression, house-soiling, noise sensitivity, or behavior concerns. Bring videos, behavior history, triggers, bite history, medication history, and training notes.
Pharmacy and products Prescription medications, preventives, diets, and refill coordination. Request refills early, especially before holidays, weekends, travel, or storm closures.
End-of-life care Quality-of-life conversations, comfort planning, euthanasia guidance, and aftercare discussion. Call ahead so the team can explain options, timing, privacy, and family preferences.

Pet grooming hours and appointment tips

Grooming is listed separately from the hospital’s veterinary appointment hours.

Grooming hours

The official hours page lists grooming by appointment only, Monday through Friday from 7:30am to 3:00pm, with Saturday and Sunday closed.

Vaccine requirements

Ask which vaccines, parasite preventives, or health requirements are needed before a grooming appointment.

Medical conditions

Tell the grooming team if your pet has skin disease, ear infection, lumps, arthritis, anxiety, seizures, heart disease, breathing issues, or bite risk.

Pickup timing

Confirm drop-off, expected pickup time, matting fees, sedation policy if any, and whether grooming can be combined with a vet visit.

Pet portal, app, forms, and refill requests

Use the official portal or app for convenience, but call when your pet’s issue is urgent.

Task Best route What to remember
Book routine appointment Appointment page or app Use routine booking for wellness, vaccines, rechecks, and routine lab work when your pet is stable.
Sick or injured pet Phone call Call 314-878-8454 for the first available appointment or emergency guidance.
Medication refill Refill request page, portal, or phone Request early and ask whether an exam or lab monitoring is required before refill approval.
Client forms Patient Center forms Complete forms before arrival when possible to reduce front-desk delays.
Vaccine proof Portal, email, fax, or phone Ask for rabies certificate, vaccine history, and boarding or grooming proof in the format required.

Pet medical records and transfer requests

Records help with new-client visits, referrals, boarding, grooming, travel, insurance claims, and emergency care.

Ask what record is needed. Common requests include vaccine history, rabies certificate, full medical chart, medication list, lab results, surgery records, dental records, imaging reports, and referral notes.
Provide clear recipient information. Include the receiving clinic’s name, email, fax, phone, and appointment date if another veterinarian or specialist needs records.
Use the right contact method. Call, email, fax, or use the portal depending on urgency and clinic preference.
Allow processing time. Full charts, older records, imaging packages, and insurance documentation may take longer than simple vaccine proof.
Keep your own copy. Save vaccine records, chronic-condition summaries, microchip details, medication names, and emergency clinic reports.
Record request script: “I need records for pet name ____. Owner name is ____. Please send vaccine history and the full medical record to ____ by email or fax. The appointment date is ____.”

Payments, estimates, policies, and pet insurance

Always ask the clinic for the current policy before treatment, surgery, dentistry, or a first visit.

New-client holding fee
The official new-patient page states new-client appointments are subject to a $50 holding fee due at scheduling, applied to services provided at the visit.
Reschedule policy
The same page states the holding fee may be forfeited if you do not arrive or reschedule with less than 24 hours’ notice.
Estimates
Ask for a written estimate before surgery, dental care, diagnostics, hospitalization, grooming add-ons, or major treatment plans.
Pet insurance
Many pet insurance plans reimburse the owner after the clinic provides invoices and records. Ask the front desk what documentation they can provide.
Wellness programs
The site includes a Pet Wellness Program link. Ask what it covers, what it does not cover, cancellation rules, and whether it fits your pet’s age and health needs.
Cost planning tip: emergency care, surgery, dental work, diagnostics, chronic-disease monitoring, and specialty referrals can involve separate estimates. Confirm before authorizing services.

Pet travel and international health certificates

Travel documentation can require precise timing, exams, vaccines, testing, microchip details, and official endorsement.

Call early

When scheduling a health certificate visit, tell the clinic where and when you plan to travel so staff can advise on timing and requirements.

Bring destination details

Bring airline, destination country or state, travel date, rabies certificate, microchip number, vaccine history, and any official forms.

Confirm accreditation

Some destinations require an exam by a USDA-accredited veterinarian and additional endorsement steps.

Do not wait

Travel requirements can take days or weeks. Late requests may not leave enough time for testing, corrections, endorsement, or mailing.

Location, map, arrival, and parking tips

Plan extra time for traffic on Olive Boulevard, check-in, anxious pets, and carrier setup.

Heritage Veterinary Hospital
12952 Olive Blvd
Creve Coeur, MO 63141
Phone: 314-878-8454

Use this map for general directions to the clinic. Confirm the address on the official site before driving if you found another clinic with a similar name.
Arrival safety: leash dogs securely, keep cats and small pets in carriers, bring anxious pets directly from car to check-in when staff advises, and call ahead if your pet may be contagious.

Official source checklist for this Heritage Veterinary Hospital guide

Use these official pages for final verification because hours, holiday closures, emergency referrals, policies, and services can change.

Official source What it verifies When to use it
Contact page Address, phone, fax, email, emergency referral note, service area, and office hours. Use for contact confirmation before calling, emailing, faxing, or visiting.
Hours and location Regular office hours, grooming hours, holiday closures, storm/announcement note, and map link. Use before driving, booking grooming, or planning a holiday-week visit.
Book an appointment Routine appointment request route and instruction to call for sick or injured pets. Use for stable wellness visits, vaccine appointments, rechecks, and routine lab work.
New patients New-client information, online forms context, what to expect, and $50 holding-fee policy. Use before a first visit or first appointment request.
Services Dog and cat care, diagnostics, dental care, surgery, microchipping, laser therapy, behavior counseling, health certificates, pharmacy, emergencies, and end-of-life care categories. Use to match your pet’s need with the correct service before booking.
Pet portal Portal/app access route and clinic identity details. Use for digital access and convenience features when available.
Pet health certificates Travel certificate appointment guidance and destination-timing reminders. Use before domestic or international travel with your pet.
Pet emergencies Emergency-care routing and when to call or seek immediate veterinary help. Use with phone contact when your pet may need urgent care.
Independent guide notice: This website is not Heritage Veterinary Hospital, Vetcor, Veterinary Specialty Services, a veterinary provider, or an emergency hospital. Always confirm current hours, appointment availability, pricing, medical instructions, emergency routes, and records policies directly with the clinic.

Heritage Veterinary Hospital FAQs

Common questions pet owners ask before calling, booking, arriving, or requesting pet records.

1. What is the address of Heritage Veterinary Hospital?
Heritage Veterinary Hospital is located at 12952 Olive Blvd, Creve Coeur, MO 63141.
2. What is the phone number for Heritage Veterinary Hospital?
The main clinic phone number is 314-878-8454. Use this number for appointments, urgent same-day questions, refills, records, and general front-desk help.
3. What are Heritage Veterinary Hospital’s office hours?
The official hours page lists Monday through Thursday 8:00am–8:00pm, Friday 8:00am–5:00pm, Saturday 8:00am–1:00pm, and Sunday closed.
4. Does Heritage Veterinary Hospital offer grooming?
Yes. The official hours page lists grooming by appointment only, Monday through Friday from 7:30am to 3:00pm, with Saturday and Sunday closed.
5. How do I book an appointment?
Use the official appointment page for routine wellness visits, vaccines, rechecks, and routine lab work. If your pet is sick or injured, call 314-878-8454 for the first available appointment.
6. What should I do if my pet has an emergency after hours?
The official Heritage Veterinary Hospital site directs clients to Veterinary Specialty Services for immediate veterinary care outside normal business hours. For severe symptoms, seek emergency veterinary care right away.
7. Is Heritage Veterinary Hospital accepting new patients?
The official site provides a new-patient page with online forms and appointment guidance. New-client appointments are subject to a $50 holding fee due at scheduling, according to the new-patient page.
8. How do I request my pet’s records?
Call the clinic, email the office, fax the request, or use the portal if available. Provide your pet’s name, owner name, requested record type, and where the records should be sent.
9. What services does Heritage Veterinary Hospital provide?
The official site lists services including dog and cat care, diagnostics, dental care, surgery, microchipping, laser therapy, behavior counseling, health certificates, pharmacy and pet products, pet emergencies, grooming, and end-of-life care.
10. Is this page for every Heritage Veterinary Hospital?
No. This guide is for the Heritage Veterinary Hospital at 12952 Olive Blvd in Creve Coeur, Missouri. Several other veterinary clinics use similar names, so always verify the address before calling or visiting.