Hassenfeld Children’s Hospital: Pediatric Care & Info

by
Pediatric Hospital Guide · NYU Langone · Family Care Info

Hassenfeld Children’s Hospital pediatric care, emergency department, appointments, visitor info, records, billing, parking, and map

Hassenfeld Children’s Hospital at NYU Langone is a pediatric hospital and specialty-care network in New York City. The main 34th Street inpatient location is at 430 East 34th Street, New York, NY 10016, with the main hospital phone listed as 212-263-7300.

Use this guide to call the right number, find pediatric emergency care, schedule with a children’s specialist, prepare for a hospital stay, request records through MyChart, understand visitor rules, check billing contacts, and plan parking before arriving with your child.

Call Main Hospital: 212-263-7300 Find a Pediatric Doctor: 646-929-7970 KiDS Emergency: 212-263-5550 Appointment Steps
Child emergency? If your child has trouble breathing, uncontrolled bleeding, loss of consciousness, poisoning, seizure, severe burn, a broken bone, or another life-threatening concern, call 911 or go to the nearest emergency department. The KiDS Emergency Department is the dedicated pediatric emergency department connected with Hassenfeld Children’s Hospital at NYU Langone.
Main location 430 East 34th Street

New York, NY 10016, within NYU Langone’s Kimmel Pavilion.

Main hospital phone 212-263-7300

Use for the 34th Street hospital and general hospital routing.

Doctor scheduling help 646-929-7970

Use for help choosing a Hassenfeld pediatric doctor or specialty program.

Pediatric ER KiDS Emergency

570 First Avenue, New York, NY 10016. Phone: 212-263-5550.

Specialties 35+ pediatric areas

Includes medical, surgical, emergency, critical care, cardiac, cancer, neurology, and other pediatric specialties.

Patient portal NYU Langone MyChart

Use MyChart for records, proxy access, appointment details, test results, and sharing health information.

Hassenfeld Children’s Hospital overview

A practical parent-focused summary of the hospital, its 34th Street location, and the services families usually need first.

Hassenfeld Children’s Hospital at NYU Langone provides pediatric care across inpatient, outpatient, specialty, emergency, and surgical settings. The 34th Street hospital is designed around children and families, including single-bedded patient rooms, parent sleeping space, pediatric-focused technology, family amenities, and child-friendly support areas.

The hospital is part of NYU Langone Health, so families may be seen at Hassenfeld Children’s Hospital—34th Street, Fink Children’s Ambulatory Care Center, specialty programs, NYU Langone Hospital—Brooklyn, NYU Langone Hospital—Long Island pediatric services, or other NYU Langone pediatric locations depending on the child’s condition and referral pathway.

Fast routing rule: use 212-263-7300 for the main hospital, 646-929-7970 for help finding a pediatric doctor, 212-263-5550 for KiDS Emergency Department location questions, and 911 for life-threatening emergencies.

Hassenfeld Children’s Hospital contact directory

Call the right number based on your child’s situation. For emergencies, use 911 or the emergency department route, not a routine appointment line.

Need Phone / route Best use
Main hospital 212-263-7300 Hassenfeld Children’s Hospital—34th Street general routing, location questions, and hospital switchboard help.
Find a pediatric doctor 646-929-7970 Choosing a pediatric specialist, scheduling guidance, and referral routing across Hassenfeld services.
KiDS Emergency Department 212-263-5550 Location and emergency department information for pediatric emergency care at 570 First Avenue.
Pediatric/neonatal transfer 855-733-5761 Transfers from surrounding New York City hospitals to Hassenfeld Children’s Hospital specialized pediatric care.
Patient Relations 212-263-6906 Hospital policy questions, safety concerns, grievances, notary help, and patient rights support.
Language and disability services 212-263-3762 Interpreter, accessibility, communication, disability, large-print, Braille, and related services.
Hospital records MyChart or records request form Request your child’s hospital medical records, test results, visit documents, and share records with providers.
Hospital billing 800-237-6977 Hospital bills, payment questions, Good Faith Estimates, and financial assistance routing.
Physician billing 877-648-2964 Bills from doctors or physician services connected with the child’s care.

Pediatric emergency care and urgent care

Know the difference between a true emergency, an urgent same-day problem, and a routine pediatric appointment.

Call 911 now

Call 911 for trouble breathing, loss of consciousness, uncontrolled bleeding, seizure, poisoning, severe burn, major trauma, or any situation where immediate paramedic care is needed.

KiDS Emergency Department

KiDS Emergency Department provides pediatric emergency care 24 hours a day, 7 days a week at 570 First Avenue, New York, NY 10016.

Urgent but not life-threatening

For same-day non-emergency concerns, NYU Langone lists urgent care and virtual urgent care options, including video visits for children ages 5 and older when appropriate.

Specialist follow-up

If your child needs follow-up after emergency care, pediatric emergency teams can refer families to Hassenfeld pediatric specialists.

Do not delay care: when symptoms are serious, go to the emergency department or call 911. Online information is only a routing guide and cannot evaluate your child’s condition.

How to schedule pediatric care at Hassenfeld Children’s Hospital

Use this process when your child needs a specialist, second opinion, hospital follow-up, or appointment at an NYU Langone pediatric location.

Start with the right urgency level. Use 911 or the emergency department for urgent danger signs. Use appointment scheduling only when the child is stable enough for planned care.
Gather referral information. Have the referring doctor’s name, diagnosis, symptoms, test results, imaging reports, discharge paperwork, medication list, allergies, and insurance information ready.
Call the pediatric doctor line. Call 646-929-7970 if you need help choosing the right Hassenfeld Children’s Hospital pediatric doctor or specialty program.
Ask which location is correct. Hassenfeld care may be at 34th Street, Fink Children’s Ambulatory Care Center, another NYU Langone pediatric office, Brooklyn, Long Island, or a specialty program.
Use MyChart for appointment details. Check forms, arrival time, instructions, results, record requests, and proxy access through NYU Langone Health MyChart.
Confirm records before the visit. Ask whether outside records, imaging, lab results, operative notes, specialist reports, or school/therapy documents should be uploaded or sent in advance.
Ask about insurance and authorizations. Confirm whether your plan requires referrals, prior authorization, facility approval, physician network confirmation, or separate hospital and doctor billing.

Pediatric specialties and services

Hassenfeld Children’s Hospital provides pediatric specialty care for common childhood conditions and rare or complex disorders.

Care area What families may need Practical scheduling note
General pediatric specialty care Evaluation for symptoms, diagnosis, chronic conditions, second opinions, and coordinated pediatric care. Call 646-929-7970 if you are unsure which pediatric specialty fits your child’s condition.
Pediatric emergency medicine Emergency or urgent care for illness or injury, with pediatric emergency doctors and nurses. Use KiDS Emergency Department or 911 based on severity.
Pediatric intensive care Care for seriously ill children requiring close monitoring and specialized hospital care. PICU admission is routed through hospital teams, emergency care, transfer, or specialist direction.
Cardiac and congenital heart care Congenital cardiovascular care, catheterization, electrophysiology, cardiac surgery, and related specialty services. Bring outside echo, EKG, catheterization, operative, and cardiology records when applicable.
Cancer and blood disorders Pediatric hematology-oncology care, blood disorders, cancer treatment, follow-up, and complex coordination. Ask where the appointment will be located and which records are required before the first visit.
Neurology and neurosurgery Seizures, headaches, developmental concerns, brain/spine disorders, neuro-oncology, and surgical evaluation. Have MRI, CT, EEG, prior neurology notes, hospital records, and medication history ready.
Surgery and procedures General surgery, neurosurgery, ENT, ophthalmology, orthopedic, cardiac, urologic, transplant, plastic, and other pediatric procedures. Use MyChart and the care team’s instructions for fasting, medications, arrival time, testing, and parent presence.
Child life and family support Play, art, music, coping support, emotional support, family education, and communication help during care. Ask the nurse or care team about child life, creative arts therapy, social work, psychology, or family support resources.
Specialty match tip: when calling, describe the child’s main symptom, confirmed diagnosis, test result, age, referral reason, and whether the visit is routine, urgent, post-hospital, or a second opinion.

Preparing for your child’s hospital stay

A hospital stay is easier when families know what to bring, who to ask, and how to participate in daily care discussions.

Bring key documents

Bring photo ID, insurance card, referral information, medication list, allergy list, prior test results, specialist reports, discharge papers, and any legal guardianship documents if needed.

Use family-centered rounds

Write down questions before rounds. Share changes in your child’s pain, mood, breathing, feeding, walking, sleep, symptoms, or behavior with the care team.

Ask about support services

Ask about child life, creative arts therapy, social work, emotional support, guest services, notary help, laundry, food, hotels, transportation, and parking.

Partner in safety

Tell staff about allergies, medication changes, unusual symptoms, pain, falls risk, infection concerns, and anything that does not seem right to you.

Parent question list: What is today’s goal? What changed overnight? Which test results are still pending? What medication is new? What warning signs matter? What must happen before discharge?

Visitor information and support-person rules

Visitor policies can change. Check NYU Langone’s current visitor page before every hospital visit.

Inpatient pediatric visits
NYU Langone’s Hassenfeld visitor guidance says up to six approved visitors may be permitted for an admitted child, with only two approved visitors at the bedside at the same time.
Adult support person
At least one support person must be an adult age 18 or older.
Visitors under age 12
The Hassenfeld visitor guidance says visitors under age 12 are not permitted under the listed policy.
Emergency or same-day procedure
Children coming to emergency departments or same-day surgery/procedure areas may be accompanied by two support people, with at least one adult age 18 or older.
Outpatient visits
Children at outpatient locations may be accompanied by two people, with at least one adult age 18 or older. Confirm the exact location’s current policy.
Before you go: bring government-issued ID for adult visitors, confirm unit-specific rules, and ask the nurse if your child’s condition requires infection-control limits or special restrictions.

NYU Langone Health MyChart for parents and caregivers

MyChart is the main digital route for records, appointment information, test results, proxy access, and sharing health information.

Task How MyChart helps Parent note
View medical history Access parts of your child’s NYU Langone medical record online. Proxy access rules differ for children age 11 and younger versus patients age 12 and older.
Request records Use Menu, Request/Share Records, and Request Medical Record to request date ranges or full visit details. Records requested through MyChart are usually available faster than paper-form requests.
Share records Download and share records with a pediatrician, specialist, school, caregiver, or other authorized person. Only share your child’s health information with trusted and necessary recipients.
Proxy access Parents and guardians can request access to a child’s health record with proper consent. For MyChart help, NYU Langone lists a MyChart Help Desk at 866-262-6458.
Appointments and forms Review appointment details, forms, notices, and instructions before a doctor’s visit or hospital stay. Check MyChart before arrival so missing forms do not delay care.

Medical records, test results, imaging, and outside provider sharing

Records matter for second opinions, referrals, school accommodations, insurance, specialists, and hospital follow-up.

Use MyChart first. Log in, open the menu, choose Request/Share Records, choose Request Medical Record, select the date range, and send the request.
Request proxy access when needed. Parents and guardians need the appropriate MyChart access to view or request a child’s records.
Use the PHI authorization form if MyChart is not enough. NYU Langone allows requests by authorization form when families prefer not to use MyChart or need a formal release.
Use the correct email route. For Tisch Hospital, Kimmel Pavilion, Hassenfeld Children’s Hospital, or Perlmutter Cancer Center records, NYU Langone lists DL_ROITisch@NYULangone.org as the email route for completed forms.
Expedite provider-to-provider needs. If records are needed for an upcoming specialist appointment, ask that records be sent directly to the healthcare provider.
Records address listed by NYU Langone: NYU Langone Health, Health Information Management, 1 Park Avenue, 3rd Floor, New York, NY 10016.

Insurance, billing, estimates, and financial help

Families may receive separate hospital and physician bills. Ask questions early, especially for planned procedures or out-of-network concerns.

Billing question Best route What to ask
Hospital bill 800-237-6977 Ask about inpatient, outpatient, emergency, facility, estimate, and payment questions.
Physician bill 877-648-2964 Ask about bills from doctors, physician services, anesthesia, radiology, pathology, or specialist services.
Good Faith Estimate MyChart or billing phone If uninsured or self-pay, request an estimate for reasonably anticipated services.
Financial assistance 888-279-1364 Ask for financial counseling, charity care, insurance help, and eligibility for assistance.
Insurance network Your insurer plus NYU Langone billing Verify hospital, doctor, emergency, anesthesiology, imaging, lab, and specialist network status separately.
Billing caution: planned pediatric care can include separate hospital, doctor, anesthesia, imaging, lab, pathology, and emergency bills. Confirm insurance requirements before non-emergency visits when possible.

Language, disability, accessibility, and communication services

Ask for communication support before or during the visit if your child, parent, guardian, or caregiver needs help understanding care.

Language services

For Tisch Hospital, Kimmel Pavilion, Hassenfeld Children’s Hospital—34th Street, and NYU Langone outpatient locations, call 212-263-3762 or email Language.Services@NYULangone.org.

Disability services

Ask about communication access, disability accommodations, mobility needs, visual support, hearing support, or accessible documents.

Rounds and interpretation

If you speak a language other than English or use American Sign Language, ask your child’s nurse to arrange an interpreter for rounds or care discussions.

Forms and rights

Patient and parent rights materials may be available in multiple languages. Ask Patient Relations or your care team if you need help.

Patient Relations, safety concerns, and parent advocacy

Use Patient Relations when you need help with hospital policies, patient rights, grievances, notary help, or unresolved concerns.

Phone
Availability
NYU Langone lists Patient Relations for Tisch Hospital, Kimmel Pavilion, and Hassenfeld Children’s Hospital—34th Street as available 7 days a week from 9:00AM to 5:00PM.
Inside hospital
From inside the hospital, dial 3-6906 or ask staff to page the hospital operator.
Use for
Safety concerns, grievances, hospital policy questions, patient rights, parent rights, notary help, and communication with the right department.
Advocacy tip: if something feels wrong, say it clearly to the nurse, doctor, charge nurse, care team, or Patient Relations. Parents and caregivers know the child’s baseline best.

Location, parking, emergency entrance, and map

Midtown Manhattan hospital visits are easier when you confirm the exact building, entrance, and appointment location before leaving.

Hassenfeld Children’s Hospital—34th Street

430 East 34th Street
New York, NY 10016
Main: 212-263-7300

Use for Hassenfeld Children’s Hospital—34th Street, Kimmel Pavilion inpatient pediatric care, and visit planning.

KiDS Emergency Department

570 First Avenue
New York, NY 10016
Phone: 212-263-5550

Use for pediatric emergency care. For life-threatening emergencies, call 911 first.
Parking note: NYU Langone provides Midtown Manhattan parking guidance for patients and visitors. Check the official parking page before driving, and allow extra time for traffic, security check-in, elevators, stroller access, and unit directions.

Official source checklist for this Hassenfeld Children’s Hospital guide

Use official NYU Langone pages for final verification because phones, visitor rules, parking, record access, billing contacts, and appointment routing can change.

Official source What it verifies When to use it
Hassenfeld Children’s Hospital—34th Street Address, main phone, 34th Street hospital overview, inpatient rooms, services, Wi-Fi, parking link, and visit-planning links. Use for main hospital location and visit planning.
Hassenfeld Children’s Hospital main page Pediatric mission, doctor count, specialty count, find-a-doctor phone, conditions, and locations. Use for overview and specialist routing.
Emergency care for children When to call 911, pediatric emergency locations, KiDS Emergency Department address and phone, urgent care, and virtual urgent care routes. Use for emergency and urgent-care routing.
Find a pediatric doctor Hassenfeld doctor search and pediatric specialty categories. Use to choose or schedule with a specialist.
Hassenfeld visiting hours Approved visitor limits, support-person rules, age restrictions, and current visitor-policy reminders. Use before visiting an admitted child or same-day procedure.
Request medical records MyChart record request steps, proxy access, authorization form, hospital records mailing address, and email routing. Use for records, test results, and provider-to-provider record sharing.
MyChart proxy access Parent and caregiver proxy access rules, under-age-12 access, age-12-and-older sharing, and MyChart Help Desk. Use when a parent or guardian needs access to a child’s account.
Insurance, billing, and financial assistance Hospital bill phone, physician bill phone, Good Faith Estimates, payment questions, and financial counseling. Use before or after care when cost, insurance, or assistance matters.
Language and disability services Interpreter, disability, communication, Braille, large-print, and contact information. Use when a family needs language or accessibility support.
Patient Relations Patient Relations phone, hours, safety concerns, grievances, patient rights, parent rights, and unresolved-concern pathways. Use for patient advocacy and hospital policy concerns.
Independent guide notice: This website is not NYU Langone Health, Hassenfeld Children’s Hospital, KiDS Emergency Department, a medical provider, an insurer, or a billing office. Always confirm medical instructions, emergency decisions, appointments, visitor access, records, billing, and insurance details directly with NYU Langone or your child’s care team.

Hassenfeld Children’s Hospital FAQs

These questions focus on address, phone numbers, pediatric emergency care, appointments, specialties, visiting, MyChart, medical records, billing, parking, and family support.

1. What is the address of Hassenfeld Children’s Hospital—34th Street?
Hassenfeld Children’s Hospital—34th Street is located at 430 East 34th Street, New York, NY 10016, within NYU Langone’s Kimmel Pavilion.
2. What is the main phone number for Hassenfeld Children’s Hospital?
The main hospital phone number listed for Hassenfeld Children’s Hospital—34th Street is 212-263-7300.
3. How do I find or schedule with a Hassenfeld Children’s Hospital pediatric doctor?
Use the Hassenfeld Children’s Hospital doctor search or call 646-929-7970 for help choosing the right pediatric doctor or specialty program for your child.
4. Where is the pediatric emergency department?
The KiDS Emergency Department is located at 570 First Avenue, New York, NY 10016, and the listed phone number is 212-263-5550. Call 911 for life-threatening emergencies.
5. Is pediatric emergency care available 24 hours?
Yes. NYU Langone describes KiDS Emergency Department pediatric emergency treatment as available 24 hours a day, 7 days a week for children who need emergency or urgent care for injury or illness.
6. What pediatric specialties are available through Hassenfeld Children’s Hospital?
Hassenfeld Children’s Hospital doctors cover more than 35 pediatric medical and surgical specialties, including emergency medicine, cardiology, neurology, surgery, hematology-oncology, endocrinology, pulmonology, gastroenterology, and other specialty areas.
7. Can parents stay with a child during a hospital stay?
NYU Langone states that families are essential members of a child’s care team and that parents are welcome to be with their child. Visitor rules can change, so check the official visitor page and ask the unit nurse for current bedside limits.
8. How do parents access a child’s NYU Langone medical records?
Parents and guardians can request records through NYU Langone Health MyChart with the correct proxy access. They can also use the medical records request process and authorization form when MyChart is not enough.
9. Who should I call with billing questions?
For hospital billing questions, call 800-237-6977. For physician services billing questions, call 877-648-2964. Ask about insurance, estimates, financial assistance, and separate hospital or doctor bills.
10. Is parking available near Hassenfeld Children’s Hospital?
NYU Langone provides Midtown Manhattan parking guidance for patients and visitors. Check the official parking page before driving and allow extra time for traffic, garage access, security, elevators, and unit directions.