Geneva General Hospital Geneva NY: Contact & Patient Info

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Hospital Guide · Geneva NY · UR Medicine Finger Lakes Health

Geneva General Hospital Geneva NY contact, emergency room, visiting hours, patient portal, billing, medical records, registration, and map

Geneva General Hospital is located at 196 North Street, Geneva, NY 14456. The main hospital phone number is (315) 787-4000, and patient telephones are listed as (315) 787-4004.

The hospital is part of UR Medicine Finger Lakes Health and provides acute care, emergency services, intensive care, telemetry, diagnostics, surgery, laboratory, radiology, dialysis, and patient support services for the Finger Lakes region.

Call Hospital Call ER Medical Records Patient Portal
Emergency warning: If you are having a medical emergency, call 911 or go to the nearest emergency department immediately. Geneva General Hospital Emergency Room is listed at 196 North Street, Geneva, NY 14456, phone (315) 787-4500, and is open 24/7.
Hospital address 196 North Street

Geneva, NY 14456.

Main phone 315-787-4000

Use for hospital routing and general information.

Emergency Room 315-787-4500

Open 24 hours a day, 7 days a week.

Visiting hours 9 AM–8 PM

Check current visitor guidelines for exceptions and restrictions.

Medical records 315-787-4120

Call for record requests and release instructions.

Patient portal 315-787-4688

Hospital portal support for Geneva General and Soldiers & Sailors.

About Geneva General Hospital in Geneva, New York

A practical patient and visitor guide for phone numbers, emergency care, registration, records, portal access, billing, and campus arrival.

Geneva General Hospital is a general acute care hospital serving Geneva and nearby communities in the Finger Lakes region. The hospital is associated with UR Medicine Finger Lakes Health and has emergency care, inpatient care, diagnostic services, laboratory services, radiology, surgery support, dialysis, intensive care, and patient support resources.

Because hospital policies, portal transitions, billing systems, registration hours, and visitor rules can change, use the official links below for final instructions before visiting, sending records, paying a bill, or requesting documents.

Most useful starting point: Call (315) 787-4000 for hospital routing, call (315) 787-4500 for Emergency Department information, and call 911 for life-threatening emergencies.

Geneva General Hospital phone directory

Use the correct line for faster help and to protect private health information.

Need Phone Use it for
Main hospital 315-787-4000 General hospital routing, department transfer, and main campus information.
Patient telephones 315-787-4004 Patient telephone routing listed on the UR Medicine location page.
Emergency Department 315-787-4500 ER information. Call 911 for a medical emergency.
Patient Billing / Accounts 315-787-4150 Hospital bill questions, account questions, and payment support.
Patient portal support 315-787-4688 Geneva General Hospital and Soldiers & Sailors Memorial Hospital hospital portal registration and support.
Patient Experience 315-787-4177 Inpatient experience concerns or compliments.
Physician Referral 315-787-4060 Finding a physician or navigating provider options.
Medical Records 315-787-4120 Records release, copies, authorizations, and medical record questions.
Privacy reminder: Finger Lakes Health advises against sending personal health information by email and recommends calling the correct department to protect patient privacy.

Geneva General Hospital Emergency Room

The ER is open 24/7 for urgent and emergency medical needs.

ER address and phone

Geneva General Hospital Emergency Room is at 196 North Street, Geneva, NY 14456. ER phone: 315-787-4500.

When to call 911

Call 911 for heavy bleeding, seizures, difficulty breathing, extreme pain, unconsciousness, head/neck/back injury, pale cold clammy skin, weak rapid pulse, or any life-threatening concern.

What to bring

Bring an updated medication list, allergies, medical history, photo ID, insurance card, emergency contacts, and recent discharge papers if safe to do so.

ER process

Emergency care may prioritize the most severe cases first. Triage, lab work, imaging, treatment, admission, discharge, or transfer can depend on the condition.

Safety rule: Do not use an online guide or portal message for emergency triage. Use 911, the ER, or a licensed medical professional.

Registration and admissions at Geneva General Hospital

Registration is the first stop for many outpatient tests, pre-admissions, and inpatient admissions.

Go to Registration and Admissions for scheduled outpatient services. The hospital states Registration and Admissions is located just beyond the main lobby and is used for outpatient diagnostic services and inpatient admissions.
Use the kiosk when you arrive. The registration page says patients touch the kiosk screen for a number so they can be seen in order.
Bring required items. Bring insurance card, hospital gold card if you have one, and a signed physician order when required.
Know registration hours. Registration and Admissions is listed as open Monday–Friday 6:30 a.m.–5 p.m. and Saturdays 7:30 a.m.–noon.
After hours, use the Emergency Department route. The registration page says after-hours arrivals should proceed to the Emergency Department by the Mason Street entrance.
Gold card note: Geneva General’s registration page describes a hospital gold card with your name and medical record number for faster future access. If you do not have one, registration can make one at no cost.

Services and care areas at Geneva General Hospital

Use this table to understand which hospital department or support line may fit your need.

Care area What it may include Helpful action step
Emergency services 24/7 emergency department care, triage, physician evaluation, lab work, imaging, treatment, admission, discharge, or transfer when needed. Call 911 for life-threatening symptoms; call the ER line for non-emergency ER information.
Inpatient care Hospital admission, nursing care, provider rounds, discharge planning, and patient support. Ask the care team about estimated discharge, medications, follow-up, and home instructions.
Intensive care and telemetry Higher-level monitoring, ICU care, cardiac monitoring, and coordinated inpatient care. Confirm visitor exceptions and support-person rules with the unit.
Diagnostic imaging X-ray, CT, ultrasound, MRI, nuclear medicine, cardiovascular diagnostics, and related testing depending on order and availability. Bring your physician order and ask whether fasting, contrast, arrival time, or pre-registration is needed.
Laboratory testing Bloodwork and lab draw services connected to hospital and outpatient testing. Bring the order, ID, insurance card, and follow any fasting instructions.
Surgery and procedures Pre-admission, registration, surgical services, anesthesia billing, discharge instructions, and post-procedure support. Confirm arrival time, support person rule, fasting instructions, medication instructions, and ride-home requirement.
Dialysis Outpatient renal dialysis and inpatient acute treatment services listed by Finger Lakes Health. Confirm appointment time, nephrology instructions, transportation, and billing details before treatment.

Visiting hours and support person rules

Visitor rules can change, so always check the current policy before visiting.

General visiting hours
UR Medicine lists daily visiting hours for Geneva General Hospital as 9 a.m.–8 p.m., with a link to visitor guidelines for exceptions.
Identified support person
The Finger Lakes Health visitation policy states an admitted patient’s one identified support person may have unrestricted access 24/7 during the stay.
Additional admitted-patient visitors
The policy states admitted patients may have two visitors in addition to the support person between 8 a.m. and 7 p.m. daily, with rotation from the waiting room.
Emergency Department visitors
The policy states Emergency Department patients may have two support people at a time.
All visitors
Visitors must sign in, should not visit with respiratory or flu-like symptoms, and may need PPE based on the patient’s diagnosis and current guidance.
Before you visit: Call the unit or main hospital if the patient is in isolation, ICU, surgery, comfort care, or another area with special restrictions.

Geneva General Hospital patient portal and MyChart transition

Hospital portal access is separate from some physician-practice portals, and UR Medicine MyChart access is expanding.

Hospital portal support

For Geneva General Hospital and Soldiers & Sailors Memorial Hospital portal support, call 315-787-4688, Monday–Friday 8:30 a.m.–4:30 p.m.

Registration information

The portal page says patients need a medical record number and an email address on file to register for the hospital patient portal.

MyChart access

UR Medicine MyChart currently shows laboratory test results and clinic reports for patients, with full MyChart access planned for November 1, 2026.

Available report types

The portal page lists radiology results, laboratory test results, discharge summaries, ED reports, consult reports, and cardiopulmonary reports under MyChart access.

Important transition note: The hospital patient portal for Geneva General Hospital and Soldiers & Sailors Memorial Hospital is scheduled to retire December 31, 2026 as the system transitions to MyChart. Check the portal page for current instructions.

Medical records, release requests, and official copies

Use the portal for viewable reports, but use Medical Records for official record release and complete documentation.

Call Medical Records first. Finger Lakes Health lists Medical Records at 315-787-4120.
Ask what authorization is required. Medical records usually require identity verification, release authorization, and specific delivery instructions.
Be specific about what you need. Ask for discharge summary, ED report, operative report, lab results, radiology report, imaging CD, consult note, billing records, or full chart.
Use MyChart or the hospital portal for available results. Portal results may be faster for viewing, but an outside doctor, attorney, agency, or insurer may require an official release.
Watch the portal transition dates. The portal page states in-person record requests are changing in early 2027 and provides updated phone guidance. Confirm before visiting.
Privacy rule: Do not send Social Security numbers, medical record numbers, diagnosis details, insurance IDs, photos of records, or protected health information through non-secure email or public forms.

Billing, online payments, hospital bills, and account help

Hospital billing can include separate hospital, physician, emergency, laboratory, radiology, surgery, and dialysis charges.

Billing topic What to know Action step
Billing phone Patient Billing/Accounts is listed at 315-787-4150. Call for account questions, payment support, or billing review.
Online payment The online bill-pay page has a payment link for Geneva General Hospital. Choose the correct care location before paying.
Hospital bills The billing page says hospital bills include inpatient charges, hospitalist professional charges, outpatient charges, Emergency Department, Laboratory, Radiology, Surgery, and Dialysis. Request an itemized bill if you do not understand the charges.
Insurance Insurance coverage can depend on plan network, authorization, deductible, coinsurance, emergency benefits, and provider billing. Call your insurer and the hospital billing office for expected responsibility.
Price transparency Finger Lakes Health provides price-transparency resources and a Geneva General Hospital price-transparency link. Use price tools for estimates, but verify urgent, complex, or insurance-specific costs directly.

Financial assistance, good faith estimates, and patient cost questions

Use financial-assistance and billing resources before ignoring a bill or delaying medically necessary care.

Financial Aid Program

Finger Lakes Health links to a Financial Aid Program under patient billing resources. Ask billing whether you qualify and what documents are required.

Good Faith Estimate

For certain self-pay or uninsured services, ask whether a Good Faith Estimate is available before scheduled care.

No Surprises Act

Use No Surprises Act resources if you receive unexpected out-of-network billing tied to covered emergency or facility-based services.

Participating health plans

Check participating plan information and still confirm with your insurance carrier because plan benefits and network rules vary.

Billing script: “I received a bill for Geneva General Hospital care on ____. Can you explain the charges, confirm insurance payments, send an itemized bill, and tell me whether financial assistance or a payment plan is available?”

Before you go: patient and visitor checklist

Use this checklist for outpatient testing, emergency visits, inpatient admissions, surgery, imaging, lab work, or visiting a patient.

For outpatient tests

  • Bring photo ID and insurance card.
  • Bring the signed physician order if required.
  • Follow fasting or medication instructions.
  • Arrive early for registration.

For the ER

  • Call 911 for life-threatening symptoms.
  • Bring medication list and allergies if safe.
  • Bring recent discharge papers or specialist instructions.
  • Do not delay emergency care to gather paperwork.

For inpatient visits

  • Check current visitor policy.
  • Know the patient’s full name and room/unit if available.
  • Do not visit with respiratory or flu-like symptoms.
  • Follow sign-in and PPE instructions.

For billing and records

  • Keep account number and visit date.
  • Request itemized bills if needed.
  • Use Medical Records for official copies.
  • Use portal access for available results and reports.

Geneva General Hospital map and arrival notes

Use the map for route planning and check department instructions for the correct entrance.

Geneva General Hospital

196 North Street
Geneva, NY 14456
Main phone: 315-787-4000
Patient telephones: 315-787-4004

Use for main hospital, registration, inpatient visits, diagnostics, lab, imaging, and general campus arrival.

Geneva General Hospital Emergency Room

196 North Street
Geneva, NY 14456
Emergency Room: 315-787-4500
Open 24/7

For life-threatening conditions, call 911 or go to the nearest emergency department immediately.

Geneva General Hospital Geneva NY FAQs

Common patient and visitor questions about contact information, emergency care, portal access, records, billing, registration, and visiting.

1. What is the address of Geneva General Hospital?
Geneva General Hospital is located at 196 North Street, Geneva, NY 14456.
2. What is Geneva General Hospital’s main phone number?
The main phone number for Geneva General Hospital is 315-787-4000. Patient telephones are listed as 315-787-4004.
3. Is Geneva General Hospital Emergency Room open 24 hours?
Yes. Geneva General Hospital Emergency Room is listed as open 24/7. The ER phone number is 315-787-4500. For a medical emergency, call 911 or go to the nearest emergency department immediately.
4. What are Geneva General Hospital visiting hours?
UR Medicine lists daily visiting hours as 9 a.m. to 8 p.m. Visitor rules can change and some units have exceptions, so check the current hospital visitation policy before visiting.
5. How do I contact Geneva General Hospital Medical Records?
Finger Lakes Health lists Medical Records at 315-787-4120. Call before visiting or sending a request so you know what authorization, ID, delivery method, and processing time are required.
6. How do I access the Geneva General Hospital patient portal?
For Geneva General Hospital and Soldiers & Sailors Memorial Hospital hospital portal support, call 315-787-4688. The portal page says patients need a medical record number and an email address on file to register.
7. Is Geneva General Hospital moving to MyChart?
Yes. Finger Lakes Health says patients can see lab results and clinic reports in UR Medicine MyChart, and full MyChart access is planned for November 1, 2026. The older hospital portal is scheduled to retire December 31, 2026.
8. How do I pay a Geneva General Hospital bill?
Use the Finger Lakes Health Pay Your Bill Online page and choose the Geneva General Hospital payment route. For billing questions, call Patient Billing/Accounts at 315-787-4150.
9. Where do I register for outpatient testing at Geneva General Hospital?
Registration and Admissions is located just beyond the main lobby. It is used for outpatient diagnostic services, pre-admissions for surgery, and inpatient admissions. Bring your insurance card, physician order, and hospital gold card if you have one.
10. Is this website affiliated with Geneva General Hospital?
No. This is an independent informational guide. Use UR Medicine Finger Lakes Health, Geneva General Hospital, Medical Records, billing, the patient portal, or emergency services for official instructions and current patient information.