Gillette Children’s Hospital: Pediatric Care & Info

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Pediatric Specialty Hospital · St. Paul MN · Patient & Family Guide

Gillette Children’s Hospital contact, pediatric specialty care, appointments, parking, visitor rules, records, billing, and patient info

Gillette Children’s Hospital is a pediatric specialty hospital and clinic system headquartered at 200 University Avenue East, St. Paul, MN 55101. For GPS and parking, Gillette directs patients to the Regions Hospital West Ramp at 640 Jackson Street, where the Gillette entrance is on Level D.

Use this guide to find the right phone number, schedule or change an appointment, prepare for a visit, use MyGillette, contact a patient, request medical records, understand billing, locate parking, and navigate pediatric specialty care at the St. Paul campus.

Main Phone: 651-291-2848 Appointments: 651-290-8707 Nurse Help Line: 651-229-3890 Parking GPS: 640 Jackson Street St. Paul Campus
Call Main Gillette Call Appointments Official St. Paul Campus Map & Parking
Emergency note: Call 911 for a life-threatening emergency. Gillette’s Nurse Help Line is for Gillette patients with urgent health issues, but it is not a substitute for emergency medical services.
Hospital address 200 University Ave E

St. Paul, MN 55101.

Best GPS for parking 640 Jackson Street

Regions Hospital West Ramp, Level D entrance.

Main phone 651-291-2848

Use for general hospital and clinic routing.

Appointments 651-290-8707

Monday-Friday, 8 a.m. to 5 p.m. for scheduling.

Medical records 651-229-3886

Health Information Services; release line: 651-312-3122.

Billing help 651-325-2177

Patient financial representative line for bills, insurance, and GAP questions.

About Gillette Children’s Hospital in St. Paul

Gillette Children’s is a pediatric specialty hospital focused on complex childhood-onset conditions, rehabilitation, surgery, movement, brain, bone, and specialty care.

Gillette Children’s St. Paul campus offers inpatient and outpatient services for children, teens, and adults with childhood-onset disabilities and complex conditions. The campus works closely with families who often need multiple specialties, coordinated appointments, imaging, therapy, orthotics, surgery, rehabilitation, medical records, insurance support, and long-term care planning.

The St. Paul campus shares parking access with Regions Hospital. For most families, the most important arrival detail is this: use 640 Jackson Street, St. Paul, MN 55101 for GPS, park in the Regions Hospital West Ramp, and enter Gillette on Level D.

Before you leave home: Confirm the child’s appointment time, specialty, provider, location, imaging or lab needs, parking plan, insurance/referral requirements, mobility equipment, medications, and whether your visit is outpatient, inpatient, surgery, rehab, imaging, or a virtual-care appointment.

Gillette Children’s phone directory

Use the most specific number you can. It saves time and avoids unnecessary transfers.

Need Phone / route Use it for
Main Gillette phone 651-291-2848 General hospital and clinic routing, location questions, and main switchboard help.
Schedule, change, or cancel appointment 651-290-8707 Appointments for existing and new patients; available Monday-Friday, 8 a.m. to 5 p.m.
Gillette Nurse Help Line 651-229-3890 / 800-719-4040 Urgent health questions for Gillette patients. Call 911 for emergencies.
Health Information Services 651-229-3886 Medical records, portal enrollment support, and health-information questions.
Release of Medical Records 651-312-3122 Authorization, release of information, and medical-record transfer questions.
Billing / insurance / GAP 651-325-2177 Patient financial representative for bills, insurance, and Gillette Assistance Program questions.
Financial advocate 651-325-2235 Payment plans, help paying Gillette bills, and financial-assistance options.
Patient representative 651-578-5218 Compliments, concerns, patient-family feedback, and experience issues.
Directions line 651-229-3842 Recorded directions to the hospital and from the hospital entrance to Surgery.
Foundation 651-229-1726 Donation and foundation questions, not patient scheduling.
Calling about a patient: If the patient is not included in the patient directory, staff may not confirm the patient is at Gillette without authorization from the patient, legal guardian, or care team.

Appointments, referrals, new patients, and second opinions

Appointment routing depends on whether the child is already a Gillette patient, new to Gillette, referred by a provider, or seeking a second opinion.

Existing patients can use MyGillette. Existing Gillette patients can schedule some appointments through the MyGillette portal or call 651-290-8707.
New patients can request an appointment online. New families can use Gillette’s appointment request form. Gillette states someone from the organization will call back to schedule.
Providers can refer patients online. Referring clinicians should use Gillette’s provider referral route when sending a child or teen for specialty evaluation.
Ask about telehealth or Quick Care when appropriate. Gillette’s appointment page includes routing for existing patients, new patients, Telehealth/Quick Care, and Pediatric Expert Consults.
Confirm coordinated needs. MyGillette scheduling requests are reviewed by Gillette’s scheduling team so coordinated needs such as imaging can be added when needed.
Bring the right paperwork. Bring insurance cards, referral or order if required, medication list, prior imaging or records when requested, guardianship paperwork if relevant, and mobility-equipment details.
Scheduling caution: Online scheduling is not available for every appointment type. If your child has urgent scheduling needs, complex coordination, surgery timing, or new symptoms, call 651-290-8707.

Urgent health questions and the Gillette Nurse Help Line

Families sometimes need quick direction between appointments. Use the right route for the level of urgency.

Situation Best route Why
Life-threatening emergency Call 911 Emergency services should not wait for portal messages or routine phone queues.
Urgent issue for a Gillette patient Call Nurse Help Line: 651-229-3890 / 800-719-4040 Gillette lists this help line for Gillette patients experiencing urgent health issues.
Non-urgent portal question Use MyGillette secure messaging MyGillette messaging is for simple, non-urgent questions between appointments.
Appointment change Call 651-290-8707 or use MyGillette when available Appointment scheduling and clinical judgment are handled outside general secure messages.
Medication, brace, therapy, or equipment question Use care-team instructions, MyGillette, or the appropriate clinic number Specialty teams may need the exact service, provider, device, and recent visit context.

Pediatric specialties and services at Gillette Children’s

Gillette’s St. Paul campus offers inpatient and outpatient care across complex pediatric specialties and support services.

Brain, movement, and rehabilitation care

Gillette is known for complex brain, bone, movement, disability, and childhood-onset conditions, with rehabilitation medicine, therapies, and coordinated care.

Orthopedics, spine, and surgery

Families may see specialists in orthopedics, spine, neurosurgery, plastic surgery, surgical planning, inpatient care, and post-surgical recovery.

Neurology, neurosurgery, and imaging

Gillette supports patients who need neurologic, neurosurgical, radiology, advanced imaging, and coordinated diagnostic services.

Orthotics, prosthetics, seating, and therapy

Care teams may include orthotics, prosthetics, seating, physical therapy, occupational therapy, speech therapy, recreational therapy, and assistive-technology support.

Complex care and coordinated visits

Families with complex needs can ask scheduling about coordinated appointments, imaging, multiple specialists, and care-navigation support.

Family support services

Gillette offers resources for patient services, insurance, medical records, social work, school services, child life, accommodations, and care planning.

Specialty search tip: Use Gillette’s official specialties and services directory when looking for a specific condition, treatment, doctor, therapy service, surgery type, or clinic location.

Level I Pediatric Trauma Center partnership with Regions Hospital

Gillette and Regions Hospital work together on Minnesota’s Level I Pediatric Trauma Center in downtown St. Paul.

Trauma partnership

Gillette Children’s and Regions Hospital provide coordinated pediatric trauma care on a single downtown St. Paul campus.

Age routing

Gillette’s trauma page states Gillette cares for injured patients under age 16, while Regions Hospital cares for patients 16 and older.

Specialty support

Trauma-related care can include pediatric intensive care, rehabilitation, neurosurgery, orthopedics, spine, plastics, imaging, and child-life support.

Emergency route

For trauma or life-threatening injury, call 911. Do not drive or delay care because of online appointment or portal questions.

Visitors, patient directory, and hospital-unit access

Gillette has a structured visitor check-in process to protect children, families, and patient privacy.

Visitor topic What Gillette tells families Before you go
Check-in Visitors check in at the fourth-floor Guest Services desk before entering a hospital unit. Bring identification and allow time for a visitor pass with photo.
Parents, spouses, caregivers Gillette states parents, spouses, or caregivers are not considered visitors and may visit 24 hours a day. Ask the unit about overnight access, badges, and unit-specific safety rules.
Visitor limits Outpatient, same-day, inpatient, and planned surgical admissions are limited to four total visitors at one time. Confirm current limits because medical status or schedule can affect visitation.
Children visitors Visitors age 13 and younger must be accompanied by an adult at all times. Ask whether sibling visits are appropriate for the patient’s condition and unit.
Patient directory Patients may choose whether to be included in the directory, which affects what staff can tell callers and visitors. If privacy is important, ask about directory status during admission.
Do not visit when sick Visitors with fever, rash, vomiting, diarrhea, respiratory infection, or recent communicable-disease exposure should not visit. Call the unit about alternatives if a visitor is ill.
After-hours entry Main entry doors are locked from 9 p.m. to 5:30 a.m.; other visitors check in with Regions Hospital Security. Ask the unit or Guest Services about after-hours access and badges.
Privacy reminder: Staff may not be able to confirm that a patient is at Gillette if the patient is not listed in the directory or if legal/guardian authorization is needed.

MyGillette patient portal

MyGillette helps families manage many routine care tasks online.

View and print health-record information. MyGillette gives patients access to view and print available health-record information.
Schedule or cancel supported appointments. Online scheduling is available for some appointment types. Gillette’s scheduling team reviews online appointment requests and may contact you if adjustments are needed.
Pay bills and ask questions. Portal tools include paying bills, asking questions, and contacting the care team for simple non-urgent needs.
Use secure messaging correctly. Secure messages are monitored Monday-Friday, 8 a.m. to 4 p.m., and should not be used for emergencies.
Enroll by request. Families can request an account online, ask while scheduling by phone, call Health Information Services at 651-229-3886 option 3, or request access in clinic.
Know age and proxy rules. For patients age 12 or younger, a parent or legal guardian may sign up. Older teen access and proxy rules may include additional privacy steps.

Medical records and release of information

Use the records route when you need official health information, transfers, portal access help, or documentation for another provider.

Health Information Services
651-229-3886, Monday-Friday, 8 a.m. to 4:30 p.m.
Release of Medical Records
651-312-3122 for record-release and authorization questions.
Portal support
For MyGillette enrollment, Gillette lists Health Information Services at 651-229-3886, option 3.
Best request details
Patient name, date of birth, guardian relationship, dates of service, clinic or provider, document needed, destination, and whether the request is urgent.
Transfer to Gillette
If another provider is sending records to Gillette, use Gillette’s release-of-information guidance and referral instructions.
Records script: “I need medical records for a Gillette patient. The patient’s date of birth is ____. I need records from ____ to ____, for ____ purpose. What authorization form and delivery method should I use?”

Billing, insurance, price estimates, and financial help

Gillette billing can include inpatient charges, outpatient appointments, and professional fees from physicians or other clinicians.

Billing task Best route What to know
Billing / insurance questions 651-325-2177 Gillette patient financial representative hours are Monday-Friday, 7 a.m. to 3:30 p.m.
Pay a bill Pay online, call the number on your bill, or mail payment. Gillette states patients may pay online, by phone with card, or by mail with check or card information.
Insurance billing Provide insurance details to Gillette and call your insurance plan. Gillette bills insurance after care when insurance information is provided, but deductibles, coinsurance, and noncovered amounts may remain.
Separate bills Review each statement carefully. Bills may include inpatient charges, outpatient appointments, and professional fees from physicians, surgeons, psychologists, anesthesiologists, or radiologists.
Prompt-pay discount Ask Gillette Billing Office at 651-325-2177. Gillette’s billing page says a 15% prompt-pay discount may be available if the balance is paid in full within 30 days of the first statement.
Financial help Financial advocate: 651-325-2235 Ask about payment plans, Medical Assistance eligibility, Gillette Assistance Program, and grant options.
Insurance reminder: Some plans require prior authorization, referral, or physician order before a service. Confirm coverage with your insurer before planned care whenever possible.

Parking, entrance, valet, accessible parking, and surgery wayfinding

Gillette’s St. Paul campus entrance is connected to the Regions Hospital West Ramp.

Parking / entrance item Official guidance Family tip
Best GPS address Use 640 Jackson Street, St. Paul, MN 55101 for the Regions Hospital West Ramp. Do not rely only on the hospital mailing address if your goal is parking.
Main Gillette entrance The only entrance to Gillette is on Level D of the Regions Hospital West Ramp. If you park on another level, use the West Ramp elevator to reach Level D.
Valet Free valet service is available at the West Ramp Level D during weekday daytime hours listed by Gillette. Confirm availability before relying on valet for a time-sensitive appointment.
Accessible parking Level D spaces are large enough for wheelchair-accessible vans; other accessible spaces are on Levels C, E, and F. Bring the accessibility placard and allow extra time for unloading equipment.
Reduced parking Gillette visitor guidance describes a reduced patient/guest parking rate and voucher options. Ask at the unit desk or Guest Services before leaving the building.
Tall vehicles Vehicles taller than 7 feet should call the Regions Parking office at 651-254-3967 before arriving. This is important for large vans, wheelchair vehicles, and roof-mounted equipment.
Surgery / advanced imaging After entering Gillette through Level D, take the North Elevators in the lobby to the third floor and turn left. Use the directions line at 651-229-3842 if you need recorded directions.

Gillette Children’s St. Paul map

Use the parking-ramp address for GPS. The mailing address and parking entrance are different.

Gillette Children’s St. Paul Campus
Hospital address: 200 University Avenue East, St. Paul, MN 55101
Best GPS for parking: 640 Jackson Street, St. Paul, MN 55101
Main phone: 651-291-2848

Map is set to the Regions Hospital West Ramp address because Gillette lists 640 Jackson Street as the best GPS address for patient parking and entry.

Official Gillette Children’s links for patients and families

Use these official pages to confirm current instructions before a visit.

Official source What it helps with After opening it
St. Paul Campus Hospital address, parking, entrance, valet, accessible parking, surgery wayfinding, specialties, and campus overview. Use 640 Jackson Street for GPS and follow Level D entrance guidance.
Contact Us Main phone, appointments, billing, medical records, patient representative, and foundation contacts. Choose the specific number for your need before calling.
Request an Appointment Existing patient scheduling, new patient appointment requests, nurse help line, second opinions, and referrals. Use MyGillette if already a patient or the request form if new to Gillette.
MyGillette Patient Portal Portal features, online scheduling, secure messaging, bill pay, appointment management, and enrollment instructions. Use it for non-urgent account and care tasks, not emergencies.
Visit or Contact a Patient Visitor check-in, patient directory, visitor limits, health precautions, parking, reduced rates, and after-hours entry. Check visitor rules before arriving, especially if the patient is not listed in the directory.
Prepare for Your Visit Medical records, hospital tours, clinic/test preparation, surgery preparation, transportation, accommodations, and care navigation. Follow provider instructions in addition to the website checklist.
Pay Your Bills Bill types, insurance billing, payment options, prompt-pay discount, and financial assistance routing. Have your bill and insurance details ready before calling billing.
Level I Pediatric Trauma Center Gillette and Regions Hospital pediatric trauma partnership, specialty support, and age-routing details. For life-threatening injury, call 911 rather than using web forms.
Patient Services and Resources Medical records, insurance, costs, international patients, family support, and long-term care planning resources. Use this page when you need broader family support, not just a phone number.
Specialties and Services Condition, specialty, therapy, surgery, imaging, rehabilitation, and care-team information. Search by diagnosis, treatment, specialty, or provider type.
Independent guide notice: This page is not Gillette Children’s, does not provide medical advice, does not schedule appointments, and does not guarantee real-time availability. Always confirm urgent, clinical, billing, and visitor details with Gillette Children’s directly.

Gillette Children’s Hospital FAQs

Common patient and family questions about contact information, appointments, parking, visitors, MyGillette, medical records, billing, and pediatric care.

1. What is the address of Gillette Children’s Hospital?
Gillette Children’s St. Paul campus is located at 200 University Avenue East, St. Paul, MN 55101. For GPS and parking, Gillette recommends using the Regions Hospital West Ramp address: 640 Jackson Street, St. Paul, MN 55101.
2. What is the main phone number for Gillette Children’s?
The main Gillette Children’s phone number is 651-291-2848. For appointment scheduling, call 651-290-8707.
3. How do I schedule an appointment at Gillette Children’s?
Existing patients can use MyGillette for supported appointments or call 651-290-8707. New patients can use Gillette’s online appointment request form or call 651-290-8707 Monday through Friday, 8 a.m. to 5 p.m.
4. Does Gillette Children’s have a nurse help line?
Yes. Gillette patients with urgent health issues can call the Gillette Nurse Help Line at 651-229-3890 or 800-719-4040. For life-threatening emergencies, call 911.
5. Where do patients park for Gillette Children’s St. Paul?
Patients park in the Regions Hospital West Ramp. Use 640 Jackson Street, St. Paul, MN 55101 for GPS. Gillette’s main entrance is on Level D of the West Ramp.
6. What is MyGillette used for?
MyGillette lets patients view and print health-record information, schedule and cancel supported appointments, pay bills, ask questions, and message care teams for simple non-urgent needs.
7. How do I request medical records from Gillette Children’s?
Call Health Information Services at 651-229-3886 or Release of Medical Records at 651-312-3122. Have the patient name, date of birth, dates of service, document needed, and release destination ready.
8. What are Gillette Children’s visitor rules?
Visitors check in at the fourth-floor Guest Services desk before entering a hospital unit. Parents, spouses, and caregivers may visit 24 hours a day. Visitor limits and health precautions apply, and the patient’s medical status or schedule can affect visits.
9. How do I ask about a Gillette Children’s bill?
For bills, insurance, or the Gillette Assistance Program, call the Gillette Patient Financial Representative at 651-325-2177. For payment plans or help paying bills, call the financial advocate at 651-325-2235.
10. What pediatric services does Gillette Children’s provide?
Gillette Children’s provides specialty care for complex childhood-onset conditions, including brain, bone, movement, disability, orthopedic, neurologic, surgical, rehabilitation, therapy, orthotics, prosthetics, seating, imaging, and coordinated specialty services.