Cooks Children’s Hospital: Pediatric Care & Info

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Fort Worth Pediatric Hospital Guide · Cook Children’s · ER · Records · Billing

Cook Children’s Hospital guide for pediatric care, emergency room, appointments, records, billing, parking, and family visitor help

Cook Children’s Hospital usually refers to Cook Children’s Medical Center – Fort Worth, located at 801 7th Ave., Fort Worth, TX 76104. The main hospital phone number is 682-885-4000, and the Fort Worth emergency department is at 886 6th Ave.

Use this guide before a hospital visit to find the right phone number, plan a pediatric ER visit, prepare for an appointment, request medical records, handle billing, use MyCookChildren’s, find parking, and understand family visitor resources.

Call Main: 682-885-4000 Official Hospital Page Fort Worth ER Emergency Help
Medical emergency? Call 911 or go to the nearest emergency department for life-threatening symptoms such as severe trouble breathing, blue lips, major injury, seizure, poisoning, uncontrolled bleeding, unresponsiveness, severe allergic reaction, or chest pain. Do not wait for a portal message, callback, or online form response.
Official hospital Cook Children’s Medical Center

Fort Worth pediatric medical center for hospital, specialty, surgical, emergency, and family-centered care.

Main address 801 7th Ave.

Fort Worth, TX 76104.

Main phone 682-885-4000

Answered 24 hours a day for main hospital routing.

Emergency department 886 6th Ave.

Fort Worth pediatric ER, open 24 hours.

Medical records 682-885-1012

Release of Information, Monday-Friday, 8 a.m.-5 p.m.

Billing questions 682-885-4432

Toll-free billing help is also listed as 888-852-6635.

Cook Children’s Medical Center – Fort Worth overview

Cook Children’s Medical Center is a pediatric hospital campus in Fort Worth designed for children, families, pediatric specialists, emergency care, surgery, imaging, hospital stays, outpatient services, and family support.

Official name
Cook Children’s Medical Center – Fort Worth.
Main address
801 7th Ave., Fort Worth, TX 76104.
Main phone
Emergency department
886 6th Ave., Fort Worth, TX 76104; phone 682-885-4093.
Campus role
Cook Children’s provides pediatric hospital care, emergency care, surgical care, specialty clinics, diagnostics, family support, interpreter services, child life, social work, rehabilitation, and outpatient services.
Location note: Cook Children’s Fort Worth campus includes the main medical center, emergency department, Dodson Specialty Clinics, parking garages, outpatient services, and family-resource spaces. Always confirm whether your appointment is at the main medical center, Dodson Specialty Clinics, the ER, surgery area, imaging, rehab, or another Cook Children’s location.

Cook Children’s Fort Worth phone directory

Use the direct department number when you know your need. Use the main number when you need routing.

Need Phone / route Use it for
Main medical center 682-885-4000 Main hospital routing, general help, patient transfer to departments, and after-hours operator help.
Emergency department 682-885-4093 Fort Worth pediatric ER information. Call 911 for life-threatening emergencies.
Information desk / patient information 682-885-6200 Patient information, visitor routing, and campus questions.
Admitting 682-885-4225 Admission-related questions when directed by care teams.
Emergency registration 682-885-4231 ER registration questions when appropriate.
Surgery pre-registration 682-885-2965 Scheduled surgery registration and pre-registration questions.
Billing inquiries 682-885-4432 / 888-852-6635 Hospital bills, outpatient bills, payment questions, and statement help.
Medical records release 682-885-1012 Release of Information, authorizations, record copies, and medical-record questions.
MyCookChildren’s support 682-303-4367 Portal login, username/password recovery, patient support, and account help.
Interpreter services 682-885-7932 Language and interpretation support.
Social work / case management 682-885-7932 Resource support, discharge planning, transportation concerns, and family needs.
Spiritual care / chaplain 682-885-4030 Spiritual, emotional, and religious support.
Security escort or concern 682-885-1047 Security escort, campus safety, or security concerns.
Best call script: “My child has a Cook Children’s Fort Worth question. Patient name is ____, date of birth is ____, department or clinic is ____, appointment or date of service is ____, and I need help with ____.”

Cook Children’s emergency room in Fort Worth

The Fort Worth pediatric emergency department is open 24 hours and is located at 886 6th Ave. Cook Children’s says its emergency team treats serious pediatric illness and injury as a Level II trauma center with access to pediatric surgical and specialty care.

Situation Best action Why
Life-threatening symptoms Call 911 or go to the closest emergency department. Emergency medical services can start care before arrival and choose the safest destination.
Severe injury, major trauma, serious breathing trouble, seizure, or unresponsiveness Use emergency care immediately. Cook Children’s Fort Worth ED is designed for serious pediatric emergencies and trauma care.
Fever, vomiting, dehydration, pain, rash, or symptoms you are unsure about Call your child’s doctor, urgent care, or seek ER care depending on severity. Some symptoms can be safely handled outside the ER, while others need immediate assessment.
Waiting room changes Tell ED staff immediately if your child gets worse. Triage can change if symptoms worsen after check-in.
Eating or drinking while waiting Do not let your child eat or drink unless ED staff says it is okay. Testing, sedation, imaging, surgery, or procedures may require restrictions.
ER parking note: Cook Children’s says ER parking is across the street in the garage at the southwest corner of 6th and West Terrell Avenue with an “emergency parking” sign; the ER entrance is under the red awning.

Appointments, specialty clinics, surgery visits, and follow-up care

Cook Children’s care may happen at the main medical center, Dodson Specialty Clinics, a specialty clinic, a pediatrician office, a surgery center, urgent care, or through MyCookChildren’s.

Confirm the care location. Ask whether your visit is at Cook Children’s Medical Center, Dodson Specialty Clinics, a specialty office, urgent care, surgery area, imaging, rehab, or another Cook Children’s location.
Ask whether a referral or authorization is needed. Specialty appointments, imaging, therapy, surgery, and some procedures may require orders, referrals, or insurance approval.
Bring insurance and identification. Bring insurance card, photo ID, payment method, referral, guardianship/custody documents if relevant, and your child’s medication list.
Bring prior records. For second opinions or specialty visits, bring lab results, imaging reports, discharge summaries, vaccine records, prior specialist notes, and outside records.
Use MyCookChildren’s for supported tasks. Existing patients may use MyCookChildren’s for supported appointment, record, message, billing, and vaccine-record features.
Call ahead if symptoms changed. If your child becomes sicker before a scheduled visit, call the clinic or seek urgent/emergency care instead of waiting.
Appointment location warning: Dodson Specialty Clinics, the medical center, the emergency department, and surgery entrances use different parking and entry routes. Confirm directions before you leave.

Pediatric specialties and hospital services

Cook Children’s Fort Worth provides pediatric specialty care, emergency care, inpatient services, outpatient services, surgery, rehabilitation, behavioral health, and family support across its medical center campus.

Emergency and trauma

24-hour pediatric emergency department and Level II trauma care for serious illness and injury.

Surgery and pre-registration

Scheduled surgery, pediatric surgery, surgical information, anesthesia-related planning, and pre-registration support.

Cardiology and heart care

Cardiology department routing is available through the medical center contact directory.

Neurology and neurosurgery

Neurology/neurosurgery clinic routing supports children with complex nervous-system conditions.

Hematology and oncology

Hematology/oncology services support children with blood disorders and cancer-related care needs.

Behavioral health and psychiatry

Behavioral health and psychiatry contact routes are listed by Cook Children’s for mental and behavioral health support.

Rehabilitation services

Physical, occupational, and therapy-related services support recovery and development.

Interpreter, child life, and social work

Support teams help families understand care, reduce stress, and navigate a child’s hospital or clinic experience.

Before your child’s hospital, ER, clinic, or surgery visit

Use this checklist for emergency visits, specialty appointments, surgery days, imaging, lab work, hospital admissions, and follow-up care.

Prepare What to bring or confirm Why it helps
Location and parking Building name, entrance, parking garage, clinic name, floor, and arrival time. The Fort Worth campus has multiple entrances and care locations.
ID and insurance Photo ID, insurance card, referral or authorization, and payment method. Registration and billing depend on correct patient and coverage information.
Medical information Medication list, allergy list, vaccine history, recent labs, imaging, prior records, and discharge summaries. Care teams can make safer decisions with complete information.
Legal or caregiver paperwork Guardianship, custody, foster-care, or authorization documents when needed. Consent and records access may depend on legal authority.
Comfort items Phone charger, quiet activity, comfort item, diapers, formula, snacks if allowed, and extra clothing. Visits, testing, and admissions may take longer than expected.
Pre-procedure instructions Fasting instructions, medication instructions, arrival time, and driver plan if sedation or surgery is involved. Missing preparation steps may delay or cancel care.

MyCookChildren’s portal, proxy access, messages, records, and billing

MyCookChildren’s is Cook Children’s secure patient portal for supported health records, messages, appointments, family proxy access, and billing features.

Account setup
You may receive an activation code on an After Visit Summary, billing statement, text, email, or through clinic staff.
Support line
For username, password, legal name change, or portal-support issues, call 682-303-4367.
Proxy access
MyCookChildren’s proxy access allows a person age 18 or older to access a family member’s record with permission.
Messages
Portal messages generally receive a response within 1-3 business days and should not be used for urgent situations.
Billing
MyCookChildren’s can support online billing features such as viewing billing information and making payments when available.
Emergency limit
Do not use MyCookChildren’s for an emergency. Call 911 for emergencies.
Portal tip: Set up proxy access before you need records for school, camp, another provider, a vaccine form, a billing question, or a specialist follow-up.

Medical records, authorizations, X-ray images, and release requests

Use MyCookChildren’s for supported electronic records and Release of Information for formal medical-record copies, outside-provider releases, and detailed requests.

Record need Best route Important details
Supported recent records MyCookChildren’s Cook Children’s recommends using the portal for faster electronic records when available.
Formal record request Release of Information Call 682-885-1012, Monday-Friday, 8 a.m.-5 p.m.
Authorization form Hospital records page or Release of Information Cook Children’s can mail, fax, or email the authorization form; forms must be complete and signed.
X-ray images Authorization form Cook Children’s says to check the X-ray image box on the form when images are needed.
Completed authorization delivery Email, fax, or mail Email releaseofinformation@cookchildrens.org, fax 682-885-1909, or mail to HIM Release of Information at 801 Seventh Ave., Fort Worth, TX 76104.
Pickup records Records office instruction A valid government-issued picture ID is required when picking up records.
Processing time Release of Information Cook Children’s states processing may take up to 15 business days.
Privacy caution: Do not send protected health information by ordinary email unless the official records department instructs you to do so. Always verify the destination before sending authorization forms, ID copies, or medical details.

Billing, insurance, online payment, and separate bills

Cook Children’s billing can include hospital charges, emergency department charges, physician bills, outpatient specialty clinic charges, lab charges, therapy charges, and other separate bills.

Read each bill carefully. Cook Children’s says not all bills come from Cook Children’s, and some physician or specialty bills may arrive separately.
Call the correct billing number. For Cook Children’s billing questions, call 682-885-4432 or toll-free 888-852-6635.
Use MyCookChildren’s Guest Pay if paying online. The official billing page routes online bill payment through MyCookChildren’s Guest Pay.
Check insurance responsibility. Contact your insurance plan to ask how much you owe, whether the bill is processing, whether prior authorization was required, and what charges remain your responsibility.
Ask about hospital outpatient billing. Cook Children’s notes specialty clinic visits may generate two bills: one from doctors and one for medical center outpatient services.
Keep a billing folder. Save statements, itemized bills, explanation-of-benefits documents, receipts, claim numbers, authorization letters, and MyCookChildren’s messages.
Cost caution: An estimate or online balance is not always the final family cost. Insurance processing, deductible, coinsurance, emergency care, imaging, lab tests, medication, admission, anesthesia, surgery, or separate physician billing can change what you owe.

Parking, ER entrance, Dodson Specialty Clinics, and campus wayfinding

Cook Children’s Fort Worth campus has different parking routes for the emergency department, the main medical center, Dodson Specialty Clinics, and outpatient services.

Destination Official clue Before driving
Main medical center 801 7th Ave., Fort Worth, TX 76104. Use the official map and call 682-885-4000 if your appointment location is unclear.
Emergency department 886 6th Ave.; park across the street in the garage at 6th and West Terrell with the emergency parking sign. Use the red and white emergency signs and red awning entrance after parking.
Dodson Specialty Clinics Dodson Specialty Clinics is at 1500 Cooper St., Fort Worth, TX 76104. Official wayfinding says families can use the P1 garage at 8th and Pennsylvania and walk across the Pruitt Street Plaza walkway.
Outpatient surgery Cook Children’s says outpatient surgery visitors can use the valet parking ramp on Cooper Street in front of Dodson Specialty Clinics. Confirm surgery arrival time, fasting instructions, and driver requirements.
Changed appointment location Maps and wayfinding page advises calling ahead if you are unsure whether your appointment location has moved. Call Dodson Specialty Clinics at 682-885-1144 or main medical center at 682-885-4000.
Wayfinding tip: Bring the clinic name, provider name, appointment time, parking instruction, and building name. A Fort Worth campus visit can involve more than one building.

Guest and visitor information for families

Cook Children’s emphasizes family-centered care and supports parent/caregiver participation during a child’s hospitalization.

Visitor item What to know Before arriving
Parent/caregiver access Cook Children’s says parents or primary caregivers may spend the night at bedside and participate as a partner in care with a medical center-issued ID band. Ask the nurse about unit-specific instructions and ID band process.
Sibling visits Siblings and other children may visit during regular visiting hours, but isolation restrictions may apply. If the patient is in isolation, ask the nurse before bringing siblings.
In-hospital phone calls To call a number in the medical center from a room phone, dial the 4-digit extension. Ask staff for the extension and phone instructions for your unit.
Cellphones Cook Children’s asks families to be mindful and respectful when using cellphones in the medical center. Ask staff for a private area if you need a confidential call.
Family concerns Patient representatives and family support services can help when you have concerns or need help navigating the hospital. Call the patient representative office or ask your child’s nurse for help.

Family support, onsite resources, library, child life, and security

Cook Children’s provides family services and onsite resources to help families during hospital stays, ER visits, outpatient care, and longer treatment plans.

Family Health Library

The Matustik Family Health Library offers understandable children’s health information and is located on the first floor at the 7th Avenue entrance across from Dodson Specialty Clinics.

Bomar Library

The Bomar Library is located on the first floor inside the Child Life Zone and can be contacted at 682-885-6214 before visiting.

Free Wi-Fi

Cook Children’s offers guest Wi-Fi; families can log on to guestnet during a visit.

Security escort

Security is near the emergency department entrance; families can call 682-885-1047 for an escort or security concern.

Child Life and play support

Child Life specialists and play areas help children cope with procedures, hospitalization, stress, and unfamiliar care settings.

Interpreter and social work

Interpreter services, case management, and social work can support language access, resources, transportation concerns, and discharge planning.

Family support note: If a hospital stay becomes stressful, ask the nurse about child life, social work, interpreter services, spiritual care, patient representatives, and family resources.

After the visit: discharge, prescriptions, results, records, and follow-up

Before leaving the ER, clinic, surgery area, or inpatient unit, make sure you know what to do next.

Before leaving Ask this Why it matters
Diagnosis and warning signs “What symptoms mean we should call, return to the ER, or call 911?” Families need clear safety instructions after care.
Medicines “What dose, schedule, pharmacy, refill plan, and side effects should we know?” Medication misunderstandings are common after stressful visits.
Follow-up “Who should we see next and when?” Your child may need a pediatrician, specialist, surgeon, therapy, imaging, or lab follow-up.
School or activity note “Can we get school, daycare, sports, or activity restrictions in writing?” Schools, daycare, coaches, and camps often need written instructions.
Test results “Where will results appear, and who will call us?” Some results may appear in MyCookChildren’s before a full explanation.
Records and bills “Will the visit summary, records, and bill appear in MyCookChildren’s?” Parents may need proof for another provider, school, insurance, or reimbursement.

Parent safety checklist for pediatric hospital care

Use these practical checks during ER visits, admissions, clinic visits, procedures, surgery days, and discharge planning.

Confirm identity

Check your child’s name, date of birth, allergies, medication list, and caregiver contact details at each major step.

Ask medication questions

Ask what each medicine is for, how much to give, when to give it, side effects, and whether home medicines should continue.

Repeat the plan

Repeat back the diagnosis, test plan, treatment plan, return precautions, and follow-up instructions in your own words.

Protect privacy

Do not post wristbands, record numbers, birth dates, room numbers, MyCookChildren’s screenshots, or sensitive diagnosis details online.

Medical advice limit: This guide helps with hospital navigation only. It does not diagnose symptoms, replace your child’s clinician, or provide emergency triage.

Map and directions to Cook Children’s Hospital Fort Worth

Use the main hospital map for Cook Children’s Medical Center and the separate ER map for emergency department arrival.

Cook Children’s Medical Center – Fort Worth

801 7th Ave.
Fort Worth, TX 76104
Main: 682-885-4000

Use for the main medical center. Confirm whether your appointment is in the medical center, Dodson Specialty Clinics, or another campus building.

Cook Children’s Emergency Department

886 6th Ave.
Fort Worth, TX 76104
ER: 682-885-4093
Emergency: 911

Use for the Fort Worth pediatric emergency department. Call 911 for life-threatening emergencies.

Official source checklist for this Cook Children’s guide

Use official Cook Children’s pages for final verification because phone numbers, parking routes, department instructions, visitor rules, records steps, and billing details can change.

Official source What it verifies When to use it
Cook Children’s Medical Center – Fort Worth Main medical center address, 24-hour status, main phone number, family support links, and campus information. Use first for Fort Worth hospital details.
Cook Children’s Contact Us Main number, department directory, billing, admitting, emergency department, interpreter services, patient information, social work, specialty clinics, and support numbers. Use for direct phone-number verification.
Fort Worth Emergency Department ER address, phone, 24-hour status, Level II trauma information, ER parking, emergency entrance, and check-in process. Use for pediatric ER arrival and parking information.
Maps and Wayfinding Campus wayfinding, Dodson Specialty Clinics parking, P1 garage route, and call-ahead guidance for moved appointments. Use before driving to the Fort Worth campus.
Request Medical Records Release of Information phone, authorization form, email, fax, mailing address, ID requirement, fees, and processing-time guidance. Use for medical record, X-ray image, and outside-provider release requests.
Pay My Bill Billing phone numbers, Guest Pay route, separate bills, hospital billing details, outpatient hospital billing, insurance responsibility, and portal billing options. Use for billing and payment questions.
MyCookChildren’s FAQ Activation-code routes, patient support line, proxy access, message response timing, emergency warning, and linked outside records. Use for portal and family-access questions.
Guest and Visitor Information Parent/caregiver access, overnight bedside guidance, sibling visit notes, phone call instructions, family services, Wi-Fi, libraries, ATMs, walking paths, and security escort number. Use before an inpatient visit or longer stay.
Independent guide notice: USHospitalGuides.com is not Cook Children’s, a billing office, a medical records department, an insurer, a pediatrician, or an emergency provider. Always verify medical, emergency, appointment, billing, records, parking, and visitor instructions directly with Cook Children’s.

Cook Children’s Hospital FAQs

These questions focus on Cook Children’s Medical Center Fort Worth, pediatric ER care, phone numbers, appointments, MyCookChildren’s, records, billing, parking, visitor guidance, and family resources.

1. What is Cook Children’s Hospital officially called?
The Fort Worth hospital is officially listed as Cook Children’s Medical Center – Fort Worth. Many families casually call it Cook Children’s Hospital or Cooks Children Hospital.
2. What is the address of Cook Children’s Medical Center Fort Worth?
Cook Children’s Medical Center – Fort Worth is located at 801 7th Ave., Fort Worth, TX 76104.
3. What is the main phone number for Cook Children’s Hospital?
The main phone number for Cook Children’s Medical Center – Fort Worth is 682-885-4000. Cook Children’s says this line is answered 24 hours a day.
4. Where is the Cook Children’s Fort Worth emergency room?
The Fort Worth emergency department is located at 886 6th Ave., Fort Worth, TX 76104. The ER phone number is 682-885-4093, but life-threatening emergencies should go through 911.
5. Is Cook Children’s emergency department open 24 hours?
Yes. Cook Children’s Fort Worth emergency department is listed as open 24 hours and provides pediatric emergency care for serious illness and injury.
6. How do I request medical records from Cook Children’s?
Call Cook Children’s Release of Information Department at 682-885-1012 between 8 a.m. and 5 p.m., Monday through Friday. You may need a signed authorization form, and processing can take up to 15 business days.
7. What is MyCookChildren’s used for?
MyCookChildren’s is the secure patient portal for supported test results, messages, appointment information, proxy access, billing features, and some medical-record access. It should not be used for urgent or emergency situations.
8. Who do I call for Cook Children’s billing questions?
For billing questions, call 682-885-4432. If calling from outside area codes 817 or 682, Cook Children’s also lists toll-free billing help at 888-852-6635.
9. Where should I park for the Cook Children’s emergency department?
Cook Children’s says ER families should park across the street from the emergency department in the garage at the southwest corner of 6th and West Terrell Avenue, then follow the red and white emergency signs to the entrance under the red awning.
10. Is this Cook Children’s guide medical advice?
No. This guide is for hospital navigation only. For diagnosis, treatment, emergency triage, medication instructions, or urgent symptoms, contact Cook Children’s, your child’s clinician, 911, or the nearest emergency department.