Children’s Hospital LA: Pediatric Care & Info

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Pediatric Hospital Guide · Los Angeles CA · CHLA

Children’s Hospital LA guide for pediatric emergency care, appointments, specialties, MyChildren’sLA, medical records, billing, parking, and visitor planning

Children’s Hospital LA usually refers to Children’s Hospital Los Angeles, also called CHLA. The main campus is located at 4650 Sunset Blvd., Los Angeles, CA 90027, and the main phone number is 323-660-2450.

Use this guide to plan a pediatric hospital visit, find the correct phone number, understand emergency care, request an appointment, use MyChildren’sLA, request medical records, review billing and financial-help options, and plan parking before arrival.

Call Main Hospital Official Contact Main Campus Appointment Steps
Emergency warning: If a child has trouble breathing, blue lips, severe injury, seizure, possible poisoning, major bleeding, severe allergic reaction, chest pain, unconsciousness, or another life-threatening symptom, call 911 or go to the nearest emergency department. Online guides, patient portals, appointment forms, and email are not emergency-response tools.
Official hospital name Children’s Hospital Los Angeles

Commonly searched as Children’s Hospital LA or CHLA.

Main address 4650 Sunset Blvd.

Los Angeles, CA 90027, on CHLA’s Sunset campus in East Hollywood.

Main phone 323-660-2450

Use for main-campus routing, general questions, and department connection.

Main campus hours Open 24/7

The main campus and emergency department are listed as open 24 hours a day.

Appointment help 888-631-2452

Use for referral and specialty appointment help when online scheduling is not the right route.

Medical records 323-361-6055

Use for Release of Information, online record-request help, and HIM questions.

About Children’s Hospital Los Angeles

A practical guide for parents, caregivers, and families planning care at CHLA’s main campus in Los Angeles.

Children’s Hospital Los Angeles is a pediatric hospital on Sunset Boulevard in Los Angeles. The main campus houses a 438-bed hospital and a range of medical, surgical, diagnostic, specialty, emergency, inpatient, outpatient, and family-support services.

Families may use CHLA for emergency care, specialty care, surgery, lab work, radiology, pharmacy support, second opinions, fetal-maternal care, appointments, medical records, billing questions, financial assistance, and visitor planning.

Best first action: For emergencies, call 911. For main-campus routing, call 323-660-2450. For appointment/referral help, call 888-631-2452. For hospital billing, call 323-361-2515. For medical records, call 323-361-6055.

Children’s Hospital LA contact information

Use the right phone number based on whether the need is emergency, appointment, billing, medical records, surgery, imaging, pharmacy, or visitor planning.

Need Phone or route Best use
Main hospital 323-660-2450 Main-campus routing, department connection, general hospital questions, and location confirmation.
Appointment / referral help 888-631-2452 Specialty-care appointment routing, referral support, and questions about becoming a patient.
Admitting for parents 323-361-2325 Admission-related parent questions when instructed by CHLA or the care team.
Hospital billing 323-361-2515 Questions or payment for the CHLA hospital bill.
Medical group / physician billing 323-361-2336 Questions or payment for separate physician bills from Children’s Hospital Los Angeles Medical Group.
Medical records / HIM 323-361-6055 Online record requests, Release of Information, full records, and record-copy questions.
Radiology / imaging 323-361-2411 Imaging questions, radiology scheduling, imaging records, and test preparation when directed.
Surgery clinic appointments 323-361-2322 Surgical clinic appointment questions and surgery-related visit routing.
Parking office 323-361-2214 Parking passes, long-term parking permits, visitor garage questions, and validation questions.
Main address 4650 Sunset Blvd., Los Angeles, CA 90027 Main hospital, emergency department, outpatient clinics, inpatient visits, and hospital navigation.
Privacy note: For patient-specific questions, use official phone numbers, the patient portal, or record forms. Avoid sending protected health information through general web contact forms or unsecured email.

Pediatric emergency care at Children’s Hospital Los Angeles

CHLA’s Emergency Department & Trauma Center is located on the main campus at Sunset Boulevard and Rodney Drive.

Open 24/7

CHLA lists its Emergency Department & Trauma Center as open 24 hours a day, seven days a week.

Pediatric emergency team

The ED is staffed with pediatric emergency medicine physicians, pediatricians, nurse practitioners, nurses, pharmacists, social workers, and other pediatric-focused team members.

49 patient rooms

The ED page says the department has 49 patient rooms, including dedicated behavioral health rooms.

Level I Pediatric Trauma Center

CHLA says its ED houses the only Level I Pediatric Trauma Center in Los Angeles County verified by the American College of Surgeons.

Situation Best action Why it matters
Life-threatening emergency Call 911 or go to the nearest emergency department. Severe breathing trouble, major trauma, severe allergic reaction, seizure, unconsciousness, or severe bleeding should not wait.
Serious illness or injury Use CHLA’s ED or the nearest suitable emergency department. CHLA asks families to seek ED treatment for serious illnesses and injuries because space is limited and demand is high.
Child is sick but stable Call the child’s doctor, urgent care, appointment line, or use a symptom checker when appropriate. Some symptoms may be better handled by the pediatrician, urgent care, specialty clinic, or scheduled testing.
Possible poisoning Call 911, poison control, or emergency care immediately depending on severity. Medication bottles, product labels, plant photos, or ingredient details may help clinicians choose treatment.
ED arrival note: CHLA says the ED is on the ground floor of the Anderson Pavilion. For car arrival, use the Main Visitor Parking Garage beneath the building at 4650 Sunset Blvd. For ED drop-off, follow red “Emergency Department” signs from Sunset Boulevard and enter off Lyman Place.

How to request an appointment at Children’s Hospital LA

CHLA appointment routing depends on specialty, insurance type, referral requirements, and whether the care is routine, urgent, fetal-maternal, second opinion, or emergency.

Decide whether the child needs emergency, urgent, primary, specialty, surgery, testing, fetal-maternal, or second-opinion care. Use emergency care for life-threatening symptoms. Use specialty appointment routing for non-emergency specialty evaluation.
Check whether online appointment request is available. CHLA says online appointment requests are available for several specialties for PPO or EPO insurance, including cardiology, dermatology, endocrinology, gastroenterology, neurology, orthopedics, pulmonology, urology, and more.
For HMO, Medi-Cal, or CCS, start with the primary care doctor. CHLA says these insurance types usually require a referral from the patient’s primary care doctor before specialty care.
Call CHLA appointment/referral help if the route is unclear. Call 888-631-2452 to speak with a representative who can assist with appointment routing.
Prepare records before scheduling. Gather diagnosis, symptoms, referral notes, insurance details, authorization, prior test results, imaging, medication list, and specialist records.
For fetal-maternal care, use the dedicated route. CHLA’s appointment page lists 323-361-6078 for families seeking care for a baby during pregnancy through the Fetal-Maternal Center.
Confirm location before arrival. CHLA has a main campus and care centers around Southern California. Confirm whether the visit is at Sunset, Arcadia, Bakersfield, Encino, Santa Monica, South Bay, Valencia, or another location.
Appointment call script: “My child needs an appointment for ____. The diagnosis or concern is ____. Insurance is ____. Referral status is ____. We have records from ____. Which department should schedule this, and what should we bring?”

Pediatric specialties and programs at CHLA

CHLA lists many pediatric programs and services. Availability can vary by location, insurance authorization, referral status, doctor review, and appointment type.

Care area What families may need Planning tip
Emergency and trauma Serious illness, injury, trauma, urgent symptoms, behavioral health emergency, or admission coordination. Call 911 for life-threatening symptoms; bring medication and allergy details when safe.
Heart care Cardiology, cardiothoracic surgery, heart transplant, heart rhythm concerns, congenital heart disease, or imaging. Ask whether EKG, echocardiogram, prior imaging, and insurance authorization are needed.
Cancer and blood disorders Oncology, hematology, leukemia, lymphoma, solid tumors, blood disorders, infusion, survivorship, or transplant-related care. Bring pathology, imaging, labs, treatment summaries, medication history, and outside records.
Neurology and neurosurgery Seizures, headaches, brain/spine conditions, neurosurgery, epilepsy monitoring, movement disorders, or neurodiagnostic review. Bring EEG, MRI, CT, seizure logs, school notes, medication list, and outside specialist reports.
Orthopedics and sports medicine Fractures, scoliosis, hip problems, sports injuries, clubfoot, orthopedic surgery, rehab planning, or trauma follow-up. Bring imaging reports, discs, brace information, injury timeline, and activity restrictions.
Gastroenterology and nutrition Abdominal pain, feeding issues, growth concerns, constipation, diarrhea, IBD, celiac disease, liver, or nutrition support. Bring growth charts, diet history, stool logs, labs, endoscopy reports, and medication list.
Endocrinology and diabetes Diabetes, growth, puberty, thyroid, adrenal, hormone, weight, or metabolic concerns. Bring labs, device reports, glucose logs, insulin plan, school-care forms, and medication list.
Pulmonology and sleep Asthma, chronic cough, lung disease, sleep study, pulmonary function testing, or breathing symptoms. Bring inhalers, spacer, sleep logs, chest imaging, prior pulmonary testing, and treatment plan.
Behavioral health and adolescent care Behavioral health, psychiatry, psychology, adolescent medicine, teen health, eating disorders, or crisis planning. Ask about safety planning, privacy rules, caregiver involvement, portal access, and urgent-crisis routing.
Specialty search tip: Use CHLA’s Programs and Services page when you know the condition or specialty. Use the appointment/referral line if you are unsure which department should review the case.

Before your CHLA visit: records, directions, insurance, medications, and questions

Preparation can reduce delays and help the care team understand your child’s history.

Confirm the location

CHLA has the main Sunset campus and care centers across Southern California. Confirm the exact location before driving.

Use the ChildrensLA app

CHLA says families can use the ChildrensLA app’s interactive map for step-by-step navigation at the main hospital campus.

Bring medications and records

Bring medication list, allergies, prior labs, imaging reports, discharge summaries, specialist notes, and referral documents.

Use portal access

MyChildren’sLA can help families view records, results, upcoming appointments, refillable medications, secure messages, and billing statements.

Bring or prepare Why it helps Extra tip
Insurance card and ID Needed for registration, billing, referral checks, and authorization. Bring custody or guardianship documents if they affect consent.
Referral and authorization HMO, Medi-Cal, CCS, and some specialty visits may require referral or authorization. Ask the pediatrician and insurance plan before the visit.
Medication list Helps clinicians avoid dosing errors and drug interactions. Include prescriptions, inhalers, injections, vitamins, supplements, allergies, and recent antibiotics.
Outside imaging and labs Specialists may need prior X-rays, MRIs, CTs, ultrasounds, bloodwork, and reports. Ask whether imaging should be uploaded, mailed, or brought on a disc.
Symptom timeline A clear timeline helps the care team understand what changed and when. Track fever, pain, appetite, sleep, vomiting, stool, urination, breathing, rash, seizures, or behavior changes.

MyChildren’sLA patient portal

MyChildren’sLA is CHLA’s secure patient portal for routine care access, but it is not an emergency tool.

What to prepare
CHLA says sign-up may require photo ID, a mobile device, email access, and supporting documents in certain cases such as legal guardianship or conservatorship.
Activation email
After registration, CHLA sends an email invitation with an activation code. The portal page says that email expires after 90 days.
Records and results
Families can view health and medical records, lab and radiology results within 7–10 business days, refillable medications, post-visit information, allergies, immunizations, visit summaries, and school notes.
Care-team messages
Families can send secure messages, ask medical questions, request prescription renewals, and join virtual visits through the portal when available.
Appointments
MyChildren’sLA can show upcoming appointments, support scheduling or cancel/reschedule options, and add appointments to a personal calendar.
Age rules
CHLA says parents or legal guardians can enroll patients ages 0–11; teen patients and parents ages 12–17 use separate logins; patients ages 18 and older enroll themselves.
Portal safety rule: Use MyChildren’sLA for routine messages, records, refills, billing statements, and appointment tasks. Call 911 or use emergency care for life-threatening symptoms.

Medical records, HIM, release requests, and portal access

Medical records may be needed for specialists, school plans, insurance claims, second opinions, disability paperwork, travel, or a new doctor.

Record need Best route Important detail
Online record request Use CHLA’s online medical-records request tool. CHLA says the tool verifies identity with a photo of a driver’s license and is available in English and Spanish.
Records for personal use Use the HIM request process. CHLA says personal requests have no cost, but requests over 40 pages may be placed on a CD.
Records sent to outside physician or facility Use the release process and receiving provider details. CHLA says outside medical releases sent directly to an outside physician or facility have no cost.
Attorney or copy-service request Contact Release of Information directly. Call 323-361-6055 between 8:00 a.m. and 4:30 p.m. for details.
Portal records Use MyChildren’sLA when available. Portal access can show visit summaries, immunizations, allergies, refillable medications, results, and billing statements.
Sensitive teen records Ask HIM or the care team what authorization is required. Teen, mental health, reproductive health, substance-use, and other sensitive information may have special privacy rules.
Record request script: “I need my child’s CHLA records for ____. Patient name is ____. Date of birth is ____. Please include visit summaries, discharge papers, lab results, radiology reports, medication list, immunizations, and specialist notes if available.”

Billing, insurance, cost estimator, physician bills, and financial assistance

CHLA billing can include a hospital bill and a separate physician bill. Ask questions early if cost, insurance, referral, or authorization is unclear.

Billing topic What CHLA guidance says Best action
Hospital bill The hospital bill covers clinic visits, tests, procedures, room charges, and services provided by clinical staff such as nurses, therapists, and psychologists. For hospital-bill questions or payment, call 323-361-2515.
Physician bill CHLA says Children’s Hospital Los Angeles Medical Group sends a separate bill for physician services. For physician-bill questions or payment, call 323-361-2336.
Cost estimator CHLA’s estimator can help families anticipate hospital out-of-pocket costs for common exams, procedures, and services. Use the official estimator and enter insurance information for the best estimate.
Physician costs CHLA states physician costs are not included in its estimator tools at this time. Ask whether surgeon, anesthesiology, radiology, pathology, attending, fellow, or specialist bills may be separate.
Financial assistance CHLA offers Charity Care and Discounted Care for families who qualify and cannot afford full hospital-bill payment. Use the Financial Assistance page or call Patient Business Services at 323-361-2515.
Self-pay discount CHLA’s cost-estimator FAQ states scheduled procedures and services may receive a 40% discount off final charges for self-pay or cash payment. Confirm current eligibility before scheduling or paying.
International patients CHLA says the cost estimator is intended for U.S.-based families and directs international patients to the Center for Global Health. International families should contact CHLA’s Center for Global Health before travel or scheduling.
Billing caution: Estimates are not guarantees. Final cost can change based on insurance, medical necessity, hospital stay length, physician services, tests, medications, procedures, and clinical findings.

Parking at the CHLA Sunset campus

Parking can be busy, especially on weekdays. Confirm current parking instructions before arrival.

Main visitor garage

CHLA says the Main Visitor Parking Garage is located beneath the main hospital building at 4650 Sunset Blvd.

Self-parking

CHLA lists self-parking as available 24 hours a day, seven days a week, with no in-and-out privileges on the same ticket.

Rates

CHLA’s parking page lists the first 30 minutes as free, then $2 for each additional 20 minutes, with a $12 daily maximum.

Valet

Valet entry is from Sunset Boulevard and Rodney Drive. CHLA lists valet hours Monday through Friday from 7 a.m. to 6 p.m.

Long-term permits

Weekly and monthly parking permits with in-and-out privileges may be available through the Parking Office.

Parking office

Call 323-361-2214 or visit the Parking Office at 4601 Sunset Blvd. across from the hospital.

Arrival tip: Build in extra time for Los Angeles traffic, parking, elevators, hospital screening, registration, wayfinding, and clinic check-in.

Visitor guidelines, inpatient visits, clinic visitors, ED visitors, and masking

Visitor rules can change during flu, COVID-19, measles, or other respiratory-infection periods. Check the current CHLA visitor page before arriving.

Visit area Current CHLA guidance to verify Planning note
Inpatient hospital admission CHLA lists visiting hours from 8 a.m. to 9 p.m.; parents, legal guardians, and designated caregivers are welcome 24 hours per day. Other visitors may have age or household restrictions.
ED waiting and patient rooms CHLA lists up to 2 individuals with the patient in ED waiting areas and patient rooms. ED space is limited; bring only necessary caregivers when possible.
Outpatient clinic appointments CHLA lists 3 individuals without illness symptoms with the patient in clinic settings. Siblings are only allowed for caregivers who do not have childcare.
Radiology appointments CHLA lists up to 2 individuals with the patient in the testing area. Some testing areas and waiting rooms are small.
Surgery / ASC CHLA lists only 2 designated visitors for Pre-Op and PACU areas for the Main OR and Ambulatory Surgical Center. One visitor may need to step out if space is limited.
Symptom screening Visitors may be screened for measles symptoms such as fever, rash, and red eyes. Call the clinic before coming if someone is sick or had measles exposure.
Masking CHLA says masking is not required in most areas but masks are available and may be required for some patients, units, or precautions. Masking rules may differ for transplant, dialysis, immunocompromised, or care-team-directed situations.
Visitor caution: Do not visit if you are sick unless you are the necessary caregiver and the care team has advised you what to do. Call the clinic or hospital unit before arrival.

Safety, privacy, and care-decision notes for families

This page helps you navigate CHLA. It does not diagnose, treat, or replace advice from your child’s clinician.

Use 911 for emergencies

Do not wait for appointment callbacks, emails, portal messages, or online forms for life-threatening symptoms.

Protect child privacy

Do not post medical-record screenshots, patient labels, account numbers, test results, addresses, or identifying child details publicly.

Confirm referrals before specialty care

Insurance referral and authorization requirements can affect scheduling and billing.

Use official payment links

Pay through CHLA’s official billing page, medical group payment route, or official statement instructions to reduce scam risk.

Children’s Hospital LA map and address

Use the main campus address for emergency department directions, inpatient visits, outpatient clinics, records, parking, and hospital navigation.

Children’s Hospital Los Angeles
4650 Sunset Blvd.
Los Angeles, CA 90027
Main phone: 323-660-2450

Use 4650 Sunset Blvd., Los Angeles, CA 90027 for CHLA’s main campus. Check CHLA’s official parking and visitor guidance before arrival because garage, valet, traffic, visitor, and screening details can change.

Official source checklist for Children’s Hospital LA

Use these official CHLA pages to verify details before an appointment, emergency visit, record request, billing call, or Sunset campus trip.

Official source What it verifies When to use it
CHLA Contact Us Main address, main phone, referral number, billing numbers, medical records number, and department directory. Use for official phone routing and contact confirmation.
Main Campus Main campus location, 24/7 status, 438-bed hospital statement, units, medical services, support services, amenities, and navigation. Use before driving to the Sunset campus.
Emergency Department & Trauma Center 24/7 ED, location, parking, drop-off, walk-in route, pediatric ED team, 49 rooms, behavioral health rooms, imaging, 24-hour pharmacy, and Level I pediatric trauma statement. Use for ED planning, not as a substitute for 911.
Request an Appointment Online appointment request, PPO/EPO specialties, HMO/Medi-Cal/CCS referral requirements, appointment help number, and fetal-maternal phone number. Use before scheduling specialty care.
Preparing for an Appointment Directions, parking, clinic navigation, ChildrensLA app wayfinding, MyChildren’sLA portal link, and pre-visit help. Use after the appointment is scheduled.
Programs and Services CHLA pediatric programs, institutes, specialties, clinics, diagnostic services, surgery, rehab, pharmacy, behavioral health, and many condition-specific programs. Use when choosing the correct specialty or program.
MyChildren’sLA Patient Portal Portal sign-up, ID requirements, activation email, record access, results timing, refills, secure messages, virtual visits, appointments, billing statements, and age-based access rules. Use for portal setup and routine account tasks.
Request Medical Records Online medical-record request tool, patient and provider request links, cost rules, Release of Information contact, and medical-record phone support. Use before requesting records or sending records to another provider.
Help Paying Your Bill Hospital bill, physician bill, billing phone numbers, insurance/coverage resources, financial assistance, surprise-billing rights, and CHLA billing contacts. Use before paying or disputing a hospital or physician bill.
Cost Estimator Cost-estimator purpose, insurance input, physician-cost limitation, estimate disclaimer, self-pay discount note, and financial counselor number. Use before a scheduled procedure or service when cost matters.
Parking at the Sunset Campus Self-parking, visitor garage, rates, valet, long-term parking permits, Parking Office phone, address, and office hours. Use before driving to the main campus.
Visitor Guidelines Inpatient visitors, ED visitors, outpatient clinic visitors, radiology visitors, surgery-area visitors, illness screening, measles exposure guidance, and masking rules. Use before bringing caregivers, siblings, or visitors.
Independent guide notice: This website is not Children’s Hospital Los Angeles, an emergency department, a doctor, an insurance company, or a billing office. Confirm final details directly with CHLA, your child’s doctor, your health plan, or emergency services before making medical, appointment, billing, or travel decisions.

Children’s Hospital LA FAQs

Common questions about CHLA’s address, phone number, emergency department, appointments, MyChildren’sLA, records, billing, parking, visitors, and specialty care.

1. What is Children’s Hospital LA officially called?
Children’s Hospital LA usually refers to Children’s Hospital Los Angeles, commonly called CHLA.
2. What is the address of Children’s Hospital Los Angeles?
Children’s Hospital Los Angeles is located at 4650 Sunset Blvd., Los Angeles, CA 90027.
3. What is the main phone number for Children’s Hospital Los Angeles?
The main CHLA phone number is 323-660-2450. Use it for main-campus routing, general questions, and department connection.
4. Is Children’s Hospital Los Angeles open 24 hours?
CHLA lists its main campus and Emergency Department & Trauma Center as open 24 hours a day, seven days a week. Clinic, billing, records, parking-office, and specialty-department hours may differ.
5. Does CHLA have a pediatric emergency department?
Yes. CHLA’s Emergency Department & Trauma Center is located on the main campus at 4650 Sunset Blvd. and is open 24/7. For life-threatening emergencies, call 911 or go to the nearest emergency department.
6. How do I request an appointment at CHLA?
Use CHLA’s official appointment request page or call 888-631-2452. Some PPO or EPO patients may request appointments online for listed specialties. HMO, Medi-Cal, or CCS patients usually need a referral from the child’s primary care doctor.
7. What is MyChildren’sLA?
MyChildren’sLA is CHLA’s secure patient portal. It can help families access health records, lab and radiology results, refillable medications, post-visit information, allergies, immunizations, visit summaries, school notes, secure messages, virtual visits, appointments, and billing statements.
8. How do I request medical records from Children’s Hospital Los Angeles?
Use CHLA’s Request Medical Records page or call Release of Information at 323-361-6055 during regular business hours. The online tool verifies identity and can be used by patients and healthcare providers.
9. Who do I call for CHLA billing questions?
For CHLA hospital-bill questions, call 323-361-2515. For Children’s Hospital Los Angeles Medical Group physician-bill questions, call 323-361-2336. Review the official billing and financial-assistance pages before paying or disputing a bill.
10. Where do families park for Children’s Hospital Los Angeles?
CHLA’s Main Visitor Parking Garage is located beneath the main hospital building at 4650 Sunset Blvd. The parking page lists self-parking 24/7, valet from Sunset Boulevard and Rodney Drive on weekdays, and a Parking Office phone number of 323-361-2214.