Virginia Beach General Hospital: Contact & Patient Info

Hospital Guide · Virginia Beach · Sentara Patient Information

Virginia Beach General Hospital contact, patient information, ER guidance, visitor details, parking, records, billing, and services

Virginia Beach General Hospital is commonly searched under that name, but the official current hospital name is Sentara Virginia Beach General Hospital. The hospital is located at 1060 First Colonial Road, Virginia Beach, VA 23454, and the main number is 757-395-8000.

This guide helps patients, family members, caregivers, and visitors quickly find the right phone number, department route, patient information line, emergency guidance, medical records process, billing help, campus parking, visitor guidance, and map before calling or arriving.

Main: 757-395-8000 Open 24 Hours 1060 First Colonial Road Level III Trauma Center

Call Main Hospital Patient Information Official Hospital Page Map & Parking

Medical emergency? Call 911 or go to the nearest emergency room. Do not use this guide, email, contact forms, or routine scheduling links for chest pain, stroke symptoms, severe injury, trouble breathing, uncontrolled bleeding, poisoning, suicidal crisis, or any life-threatening condition.

Official hospital name Sentara Virginia Beach General Hospital

Use this name when searching Sentara, insurance, medical records, billing, or appointment tools.

Address 1060 First Colonial Road

Virginia Beach, VA 23454.

Main phone 757-395-8000

Use for the main hospital switchboard and general routing.

Patient information 757-395-6883

Use for patient-room and patient-location questions when allowed by privacy rules.

Central scheduling 757-388-2030

Use for scheduling-related questions when a Sentara order or service route is involved.

Hospital type 273-bed acute care hospital

Sentara identifies the hospital as a Level III Trauma Center with advanced clinical services.

About Virginia Beach General Hospital

People often use the older short name, but official Sentara resources list the facility as Sentara Virginia Beach General Hospital.

Sentara Virginia Beach General Hospital serves Virginia Beach, the Eastern Shore, and parts of northeastern North Carolina. The official hospital page describes it as a 273-bed facility and the region’s only Level III Trauma Center.

The hospital’s highlighted clinical areas include emergency care, cancer care, heart and vascular care, neurosciences and neurosurgery, orthopedics and spine care, advanced imaging, behavioral health, stroke care, rehabilitation, and women’s health.

Search-name tip: If an insurance card, bill, discharge paper, old document, or GPS app says “Virginia Beach General Hospital,” search Sentara’s website and patient systems using “Sentara Virginia Beach General Hospital” for the most accurate result.

Contact information and department directory

Use the right number so you do not wait on the wrong line. For emergencies, call 911 instead of routine hospital numbers.

Need	Phone / route	Use it for
Main hospital	757-395-8000	General switchboard, hospital routing, department transfer, and basic location questions.
Patient information	757-395-6883	Patient room or patient-location questions when the information can be released under privacy rules.
Central scheduling	757-388-2030	Scheduling ordered tests, outpatient services, and appointment-routing questions.
Emergency Department directory	757-395-8890	Department directory contact. For a medical emergency, call 911 or go to the nearest ER.
Medical records / health information services	757-395-8572	Hospital-level records questions, release status, and record routing questions.
Sentara release of information	757-507-7110	Central medical-record requests, authorization forms, online record request help, and record-release questions.
Patient advocate	757-395-6099	Care-experience concerns, communication problems, and help understanding patient-rights routes.
Compliments and concerns	757-388-4357	Feedback about care experience, service concerns, or compliments for staff.
Patient accounting	757-233-4500	Hospital-bill questions, account routing, balances, and payment questions.
Security	757-395-8145	Campus safety, parking-area concerns, visitor help, and security-related routing.

Call script: “I’m calling about Sentara Virginia Beach General Hospital at 1060 First Colonial Road. I need help with patient information, medical records, billing, scheduling, or directions. Which department should I speak with?”

Emergency room and urgent hospital visit guidance

The hospital is open 24 hours, but emergency symptoms should be handled through 911 or immediate ER care, not routine appointment systems.

Call 911 for life-threatening symptoms

Call 911 for chest pain, stroke symptoms, severe trouble breathing, severe trauma, uncontrolled bleeding, poisoning, loss of consciousness, suicidal crisis, or other urgent danger.

Go to the nearest ER

Do not delay emergency care to compare hospitals, request online advice, or wait for a routine appointment response.

Bring essentials if safe

Bring photo ID, insurance card, medication list, allergy list, emergency contacts, and advance directive information if doing so does not delay care.

Use the directory after arrival

Family members can use the main number or patient information line for allowed location and room information after the patient is registered.

Do not call routine lines first in a crisis. The fastest and safest route for an active emergency is 911 or the nearest emergency department.

Patient information: admissions, room calls, discharge, and support

Patient-information access may be limited by privacy law, patient preference, security rules, or clinical condition.

Patient location

Call 757-395-6883 for patient information. Be ready with the patient’s legal name, approximate age or date of birth if appropriate, and your relationship to the patient.

Admissions

Use the main hospital line for admitting and registration routing. Bring ID, insurance, medication list, allergy list, and physician orders when requested.

Discharge planning

Ask the nursing unit or care coordination team about discharge timing, medications, follow-up appointments, home health, rehab, equipment, and transportation.

Patient advocate

Call 757-395-6099 when you need help with a care concern, communication issue, or patient-experience question.

Language or hearing assistance

Ask your nurse, registration desk, or hospital staff for interpreter or hearing-assistance support during care.

Privacy reminder: Hospital staff may not be able to confirm details if the patient requested privacy restrictions or if legal/medical privacy rules limit disclosure.

Visitor information, patient rooms, support services, and safety rules

Visitor access can change by unit, infection-control status, patient condition, time of day, and hospital policy.

Visitor need	What to do	Why it matters
Check before visiting	Call the patient-information line or the hospital main number before arriving if the patient is in ICU, isolation, surgery, behavioral health, or emergency care.	Unit rules, visitor limits, and safety requirements can vary.
Find a patient room	Call patient information at 757-395-6883 if you do not know the room or unit.	Staff can route calls only when disclosure is permitted.
Support services	Ask staff about chaplaincy, interpreter support, volunteer assistance, patient advocacy, and family resources.	Sentara lists support services for patients and families at this hospital.
After-hours entry	Confirm current entrance, security check-in, and visitor badge rules before arriving late.	Hospital entrances and visitor screening may change after regular daytime hours.
Restricted units	Call first for ICU, emergency, behavioral health, oncology, surgical waiting, or isolation-related visits.	Some units may limit visitors for safety, privacy, or infection-control reasons.

Visitor planning tip: Bring photo ID, know the patient’s legal name, park in marked visitor parking, and avoid the traffic circle in front of the hospital because it is reserved for patient discharge.

Medical services at Sentara Virginia Beach General Hospital

The official Sentara hospital page highlights advanced hospital services, specialty programs, and regional care roles.

Emergency and trauma care

The hospital is described by Sentara as the region’s only Level III Trauma Center and includes emergency department services.

Stroke and neurosciences

Sentara identifies the hospital as an accredited Primary Stroke Center with neuroscience and neurosurgery services.

Heart and vascular

Directory and service listings include cardiac care, cardiac rehabilitation, noninvasive cardiology testing, vascular lab services, and related heart programs.

Cancer care

The directory includes oncology, radiation oncology, cancer registry, and cancer resource center contacts.

Orthopedics and spine

Sentara highlights orthopedics and spine care, with inpatient orthopedic joint resources listed in the hospital directory.

Women’s health and rehabilitation

The official facility page highlights women’s health and states the hospital is home to the city’s first inpatient rehabilitation unit.

Behavioral health

Behavioral health is listed among the hospital’s featured services. Call the hospital or emergency services for urgent mental-health or safety concerns.

Testing, imaging, pharmacy, and outpatient support

Directory listings include central testing, radiology, laboratory, outpatient pharmacy, pulmonary diagnostics, pain management, and surgery scheduling.

Service-routing tip: For scheduled services, call central scheduling at 757-388-2030. For symptoms that may be urgent or life-threatening, call 911 or go to the nearest ER.

Medical records, discharge papers, imaging records, and release requests

Medical records are protected health information. Request routes depend on whether you are the patient, parent, caregiver, doctor, or authorized representative.

Start with your Sentara account if available. Sentara’s patient portal can provide access to parts of your medical information and may include record-request options.

Use Sentara’s online medical-record request tool. Have a government-issued ID ready because identity verification may be required during the request.

Use the authorization form for fax or mail requests. Sentara provides authorization forms to disclose protected health information when records must be sent to you or another recipient.

Be specific about what you need. Ask for discharge summary, operative report, ER note, lab results, imaging report, radiology images, billing records, visit date, or complete record.

Ask about fees when records are not for continuing care. Sentara notes that state and federal law may allow fees for some copies that are not for continuation of care.

Use the central Release of Information contact for help. Sentara Health Information Management Release of Information lists phone 757-507-7110 and fax 757-995-7366.

Hospital directory records line

Medical records / health information services: 757-395-8572.

Central release office

Health Information Management, Attention: Release of Information, 800 Independence Boulevard, 5th Floor, Virginia Beach, VA 23455.

Central phone

757-507-7110.

Central fax

757-995-7366.

Sentara account, MyChart, appointments, results, and online access

Sentara’s patient portal is used for secure access to medical information and online account tools.

Sentara account sign in

Open Sentara account

Sign in with your Sentara account details.
Use the menu to review available medical information, messages, appointments, and billing tools.
For urgent symptoms, do not wait for portal messages. Call 911 or seek emergency care.

Medical records request

Open records request page

Choose MyChart, online request, or printable authorization form.
Upload identification if the online process asks for it.
Request exact visit dates and document types to avoid delays.

Schedule appointment

Open Sentara scheduling

Use for non-emergency scheduling and provider or service appointment routes.
Have your referral, order, insurance details, and preferred location ready.
Call central scheduling if the online option does not show the needed hospital service.

Pay bill

Open Sentara billing

Use your statement, account number, date of service, and insurance information.
Ask whether physician, hospital, ambulance, imaging, anesthesia, or lab bills are separate.
Review financial assistance and price transparency links before large planned services.

Billing, insurance, hospital charges, estimates, and financial assistance

Hospital bills can involve several separate charges. Ask questions before scheduled care whenever possible.

Billing question	Who to contact or check	What to ask
Hospital bill balance	Patient accounting: 757-233-4500	Ask for account balance, insurance status, payment options, and whether another bill is separate.
Planned service estimate	Sentara estimate and billing resources	Ask for hospital charge estimate, expected insurance allowance, deductible, copay, coinsurance, and out-of-network risk.
Emergency visit bill	Hospital billing and any separate physician group listed on the statement	Ask whether the ER physician, radiology, ambulance, lab, or specialist bills separately.
Financial help	Sentara financial assistance resources	Ask about eligibility, application forms, proof of income, required documents, and deadlines.
Insurance network	Your insurance plan and Sentara billing	Confirm facility network status, provider network status, prior authorization, and referral requirements.

Billing caution: A hospital facility bill and a doctor bill may arrive separately. Keep every statement, explanation of benefits, payment receipt, and discharge document until the account is fully resolved.

Directions, parking, entrances, and arrival tips

Sentara’s official directions page lists the hospital on First Colonial Road in Virginia Beach.

Main address

Sentara Virginia Beach General Hospital
1060 First Colonial Road
Virginia Beach, VA 23454
Main: 757-395-8000

Visitor parking

Official campus guidance says visitor parking areas are clearly marked and patrolled by security staff.

Traffic circle warning

Do not park in the traffic circle directly in front of the hospital. It is reserved for patient discharge.

First visit planning

Arrive early for parking, registration, ID check, insurance verification, unit wayfinding, and visitor badge requirements.

Parking tip: For surgery, imaging, rehab, cancer care, or outpatient services, call the department before arrival and ask which entrance or parking area is closest.

Map to Sentara Virginia Beach General Hospital

Use this map for basic route planning. Confirm entrance and parking instructions with the hospital if you are visiting a specific department.

Address: 1060 First Colonial Road, Virginia Beach, VA 23454. Main phone: 757-395-8000.

Before you go: practical checklist for patients and visitors

Use this checklist to reduce delays at registration, medical records, billing, and discharge.

Situation	Bring or prepare	Ask before arrival
Emergency visit	ID, medication list, allergies, emergency contact, insurance card if available, and advance directive if safe to bring.	Do not delay emergency care to ask routine questions. Call 911 for life-threatening symptoms.
Scheduled test or outpatient service	Physician order, referral, insurance card, prior authorization if needed, medication list, and fasting instructions.	Which entrance, arrival time, parking area, and check-in desk should I use?
Surgery or procedure	Pre-op instructions, driver, medication instructions, insurance details, consent paperwork, and ID.	What time should I arrive, where is surgical check-in, and when can family receive updates?
Visiting a patient	Photo ID, patient legal name, room number if known, and unit name if available.	Are there visitor limits, isolation restrictions, badge requirements, or after-hours entrance instructions?
Requesting records	Government ID, dates of service, document types, delivery address, and authorization form if required.	Can I request this through Sentara account, online records request, fax, mail, or in person?
Billing help	Statement, account number, insurance EOB, date of service, payment receipts, and financial-assistance documents if applying.	Is this a facility bill, physician bill, lab bill, anesthesia bill, ambulance bill, or separate specialist bill?

Official source checklist for this hospital guide

Use these official Sentara pages for final verification because hours, departments, visitor rules, records processes, billing links, and parking instructions can change.

Official source	What it verifies	When to use it
Sentara Virginia Beach General Hospital	Official hospital name, location, service overview, Level III Trauma Center statement, bed count, and featured services.	Use first for facility identity and service overview.
Hours and Directory	Main phone, address, open 24 hours, central scheduling, patient information, and department numbers.	Use for phone routing and department contact.
Directions and Parking	Hospital address, main phone, directions from nearby regions, and map routing.	Use before driving to the hospital.
Campus Map and Parking	Visitor parking guidance and traffic circle discharge-area warning.	Use for parking and arrival planning.
Request Medical Records	MyChart, online request tool, authorization forms, release-office address, phone, fax, and ID requirement guidance.	Use for discharge papers, visit records, imaging reports, and record transfers.
Sentara MyChart / Account	Patient portal access and online medical-information management.	Use to access available results, visit information, messages, and records tools.
Estimating Hospital Charges	Hospital charge-estimate and billing-cost guidance.	Use before planned care or when comparing expected out-of-pocket costs.
Sentara Billing	Billing, payment, financial help, and account-support routes.	Use for payments, statements, balances, and assistance questions.
Patient Support Services	Chaplaincy, interpreter assistance, volunteers, and support-service details for this hospital.	Use when a patient or family member needs extra help during a hospital stay.
Contact Sentara	Systemwide contact routes, directory routing, compliance, and general inquiry guidance.	Use when hospital-specific pages do not answer a routing question.

Independent guide notice: This website is not Sentara, Sentara Virginia Beach General Hospital, a medical provider, an insurer, a billing office, a law firm, or an emergency service. Always verify medical decisions, emergency care, visitor access, billing, insurance, medical records, and appointments with Sentara or your healthcare professional.

Virginia Beach General Hospital FAQs

Common questions about the hospital name, address, phone number, patient information, emergency care, parking, medical records, services, billing, and visitor access.

1. What is the official name of Virginia Beach General Hospital?

The official current name used by Sentara is Sentara Virginia Beach General Hospital. Many people still search for it as Virginia Beach General Hospital.

2. What is the address of Sentara Virginia Beach General Hospital?

The hospital is located at 1060 First Colonial Road, Virginia Beach, VA 23454.

3. What is the main phone number for Virginia Beach General Hospital?

The main hospital phone number is 757-395-8000. Use it for the switchboard, general routing, and hospital department transfers.

4. What number should I call for patient information?

Call patient information at 757-395-6883. Staff may be limited in what they can share because of patient privacy rules and patient preferences.

5. Is Sentara Virginia Beach General Hospital open 24 hours?

Yes. Sentara’s official directory lists the main hospital as open 24 hours. For a life-threatening emergency, call 911 or go to the nearest emergency room.

6. Does the hospital have an emergency department?

Yes. Sentara Virginia Beach General Hospital has emergency services and is identified by Sentara as the region’s only Level III Trauma Center. For active emergencies, call 911.

7. Where do visitors park at Sentara Virginia Beach General Hospital?

Use marked visitor parking areas. Sentara’s campus parking guidance says visitor parking areas are clearly marked and patrolled by security. Do not park in the front traffic circle because it is reserved for patient discharge.

8. How do I request medical records from Sentara Virginia Beach General Hospital?

Use your Sentara account if available, Sentara’s online medical-record request tool, or the authorization form route. The central Release of Information phone number is 757-507-7110, and the fax number is 757-995-7366.

9. What services does Sentara Virginia Beach General Hospital provide?

Sentara highlights emergency care, cancer care, heart and vascular services, neurosciences and neurosurgery, orthopedics and spine care, behavioral health, women’s health, stroke care, imaging, rehabilitation, and related hospital services.

10. Who do I call for billing questions?

For hospital billing questions, call patient accounting at 757-233-4500 or use Sentara billing resources online. Ask whether your hospital bill, physician bill, lab bill, anesthesia bill, or ambulance bill is separate.