Wabash General Hospital: Address, Phone & Patient Info

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Hospital Guide · Mount Carmel IL · Patient Information

Wabash General Hospital address, phone, ER, MyChart, records, billing, services, visitors, parking, and patient help

Wabash General Hospital is a critical access hospital at 1418 College Drive, Mount Carmel, IL 62863. The main hospital phone number is (618) 262-8621.

This guide helps patients and families quickly find the right phone number, decide between emergency care and Convenient Care, use MyChart, request medical records, ask for price estimates, apply for financial assistance, check visitor rules, and get directions before arriving.

Call Main Hospital Official Hospital Page Open MyChart Map & Parking
Medical emergency: For chest pain, stroke symptoms, severe shortness of breath, major injury, severe bleeding, overdose, seizure, altered mental status, pregnancy-related emergency, or any life-threatening condition, call 911 or go to the nearest emergency room. Wabash General Hospital’s emergency department is available 24/7.
Hospital address 1418 College Drive

Mount Carmel, IL 62863.

Main phone 618-262-8621

Use for the main switchboard, general hospital questions, and department routing.

Hospital type Critical Access Hospital

Community hospital serving Wabash County and nearby communities.

Emergency care 24/7 ER

Use the ER for serious illness, severe injury, stroke symptoms, chest pain, trauma, or life-threatening symptoms.

Patient portal WGH MyChart

Use MyChart for results, medications, allergies, messages, appointments, eCheck-In, and bill pay.

Records office 618-263-6313

Health Information Management handles release forms and medical record requests.

Start here: what do you need from Wabash General Hospital?

Use the table below to avoid calling the wrong department or using the wrong online tool.

Patient need Best starting point What to have ready
Life-threatening emergency Call 911 or go to the emergency department Symptoms, current medications, allergies, ID, insurance card, and emergency contact.
Non-life-threatening illness or minor injury Convenient Care inside the main hospital lobby Photo ID, insurance card, medication list, symptom start date, and recent test results if available.
Schedule ordered testing Central Scheduling at 618-263-9177 Provider order, insurance details, authorization information, preferred date, and test type.
View results or message a provider WGH MyChart MyChart login, activation code if provided, date of birth, and the provider or visit you are asking about.
Request medical records Health Information Management at 618-263-6313 Signed release form, date range, type of record, delivery method, and recipient information.
Ask about a bill or estimate Business Office at 618-263-6412 Account number, date of service, insurance card, bill, estimate request, and financial assistance questions.
Find a doctor or clinic Official provider search and locations pages Specialty, location, insurance plan, preferred provider, and appointment reason.
Fastest call script: “I need help with Wabash General Hospital. My concern is _____. My date of service or appointment date is _____. My provider or department is _____. Can you route me to the correct office?”

Wabash General Hospital phone numbers and department directory

Use the main hospital number for routing, but use direct department numbers when the official site lists them.

Department or need Phone / contact Use it for
Main hospital 618-262-8621 Main switchboard, general questions, department routing, and hospital information.
Emergency Department 618-262-8621 or 911 for life-threatening symptoms 24/7 emergency care, serious illness, trauma, stroke symptoms, chest pain, severe breathing trouble, and severe injury.
Central Scheduling 618-263-9177
Fax: 618-263-6454		 Scheduling ordered radiology, respiratory testing, sleep studies, nutrition/dietician services, and insurance authorization support.
Medical Records / HIM 618-263-6313
Fax: 618-263-6481		 Release forms, lab records, X-ray records, ER records, visit records, mailed records, and physician-transfer requests.
Business Office / estimates 618-263-6412 Price estimate questions, financial assistance, uninsured discount, billing questions, and Good Faith Estimate help.
MyChart registration support 618-263-1065 Help registering for WGH MyChart or solving portal access issues.
Patient Relations 618-263-6137 Compliments, concerns, patient experience questions, and help resolving care-experience issues.
Address for main hospital: Wabash General Hospital, 1418 College Drive, Mount Carmel, IL 62863.

Emergency Department vs Convenient Care at Wabash General Hospital

Choosing the right care location can save time and help patients with serious symptoms get immediate treatment.

Situation Where to go Why
Chest pain, stroke symptoms, severe shortness of breath, seizure, severe bleeding, severe burns, overdose, major trauma, altered mental status Emergency Department or call 911 These can be life-threatening and need emergency evaluation, triage, and hospital resources.
Flu symptoms, sore throat, ear infection, UTI, mild rash, minor cut, minor burn, minor sprain, school or sports physical Convenient Care Convenient Care is intended for non-life-threatening urgent needs that should not wait for a routine appointment.
Scheduled MRI, CT, ultrasound, mammogram, bone density test, pulmonary function test, stress test, sleep study, or nutrition visit Central Scheduling These usually require an order, appointment, insurance verification, and scheduling coordination.
Medication refill, test-result question, message to provider, appointment follow-up MyChart or provider clinic Portal messaging is useful for non-urgent communication, but it is not for emergency symptoms.
Convenient Care hours to verify: The official Convenient Care page lists Monday-Friday 10:00 a.m. to 8:00 p.m. and Saturday-Sunday 8:00 a.m. to 6:00 p.m., with walk-ins accepted shortly after opening until shortly before closing. Call ahead or check the official page because hours can change.

Appointments, scheduling, check-in, and what to bring

Wabash General uses different scheduling paths depending on whether you are seeing a provider, getting ordered testing, using Convenient Care, or entering the ER.

Choose the correct visit type. Emergency symptoms go to the ER or 911. Minor urgent issues may go to Convenient Care. Provider visits and ordered testing usually require scheduling.
Call the right number. Use 618-262-8621 for the main hospital, 618-263-9177 for Central Scheduling, or the specific clinic number listed in the official locations directory.
Have your order and insurance ready. For imaging, respiratory testing, sleep studies, mammograms, or other ordered procedures, ask whether your provider order and insurance authorization have been received.
Use MyChart when available. MyChart can support appointment scheduling, eCheck-In, messages, results, medications, and past appointment information.
Arrive prepared. Bring photo ID, insurance card, medication list, allergy list, referral or order, previous test results, and any forms requested by the department.
Ask about estimates before non-emergency care. Uninsured or self-pay patients can ask for a Good Faith Estimate and financial assistance screening before scheduled services.
Scheduling script: “My provider ordered _____. I need to schedule it at Wabash General Hospital. My order date is _____. My insurance is _____. Can you confirm if authorization is needed and what instructions I should follow before arrival?”

Wabash General Hospital services patients commonly search for

The official hospital service list includes emergency, inpatient, outpatient, specialty, diagnostic, therapy, and clinic-based services.

Emergency and ambulance services

24/7 emergency care, trauma triage, severe illness evaluation, emergency transfer coordination, and ambulance services for community emergency response.

Primary and urgent care

Primary care clinics, Wabash Community Health Center, pediatrics, Convenient Care, chronic care management, and same-day minor illness or injury support.

Diagnostics and testing

Laboratory, radiology, MRI, CT, ultrasound, mammography, bone density testing, pulmonary function testing, stress testing, and sleep studies.

Surgery and specialty care

General surgery, orthopaedics, sports medicine, podiatry, pain management, oncology and hematology, ENT, pulmonology, cardiology, neurology, and related specialty clinics.

Rehabilitation and recovery

Rehabilitation services, physical therapy, occupational therapy, speech therapy, respiratory care, cardiac and pulmonary rehab, and Rehab to Home support.

Support services

Nutrition services, patient relations, hospital amenities, financial assistance, price transparency, medical records, visitor support, and provider search.

Service confirmation: Before scheduling a specialty visit, confirm the exact location, provider availability, referral requirement, insurance participation, and whether testing must be completed before the appointment.

Wabash General clinics and location routing

Not every service is inside the main hospital building. Use the official locations directory when you need a clinic phone number or a different address.

Location or clinic Official phone Use it for
Wabash General Hospital 618-262-8621 Main hospital, emergency care, inpatient services, diagnostic services, surgery, and hospital routing.
Wabash Community Health Center 618-263-4970 Community health and clinic care at 1123 Chestnut Street in Mount Carmel.
Primary Care – College Drive 618-262-5113 Primary care visits at 1430 College Drive, Suite A, Mount Carmel.
Primary Care – Oak Street 618-263-6575 Primary care visits at 1106 Oak Street in Mount Carmel.
Rehabilitation 618-263-6343 Rehabilitation services at 1527 College Drive in Mount Carmel.
Orthopaedics & Sports Medicine – Mount Carmel 618-263-6400 Orthopaedic and sports medicine appointments at 1527 College Drive.
Cancer & Infusion Center 618-263-3700 Oncology, hematology, infusion, and related specialty care at the main hospital address.
Pain Management / Pulmonology 618-240-2740 Pain management and pulmonology services listed at the main hospital address.
Location warning: Confirm the clinic address before leaving. Wabash General has multiple Mount Carmel locations, and some services use nearby clinic buildings rather than the main hospital entrance.

WGH MyChart patient portal: results, messages, appointments, eCheck-In, and bill pay

MyChart is useful for non-urgent digital access to your health information and visit tools.

What you can view

Clinical chart information, test results, prescribed medications, known allergies, vitals, and past appointment information.

What you can do

Message your provider for clinical questions, schedule certain appointments, complete eCheck-In, and receive alerts when new information is available.

Portal support

If you have questions or registration problems, the official portal page lists support at 618-263-1065.

Not for emergencies

Do not use MyChart messages for chest pain, stroke symptoms, severe breathing issues, serious injury, suicidal thoughts, or urgent symptoms. Use 911 or emergency care.

Login to WGH MyChart Portal Information

How to request Wabash General Hospital medical records

Medical records are handled by Health Information Management. Use the official release form when a complete copy or transfer is needed.

Medical Records phone
Fax
618-263-6481
In-person department
The Depot, 1001 N. Market Street, Mount Carmel, IL 62863. The official page lists Monday-Friday, 7:30 a.m. to 4:00 p.m.
Mailing address
Wabash General Hospital, Attn: Health Information Management, 1418 College Drive, Mount Carmel, IL 62863.
Processing time
The official page says to allow 7-10 days for requests to be processed.
Physician transfer
The official page says the fee is waived when records are sent to another physician.
Download or request the release form. Use the official Medical Records page and complete the authorization carefully.
Choose the records you need. Identify lab, X-ray, ER, inpatient, outpatient, clinic, billing support, date range, or complete chart.
Choose the delivery method. Ask whether records can be picked up, mailed, faxed, sent to a physician, or released through another approved method.
Confirm fees and ID requirements. Ask whether copying fees apply and what identification or legal authority is needed for another person’s records.

Billing, price transparency, estimates, insurance questions, and Good Faith Estimates

Hospital bills can involve facility charges, physician charges, insurance adjustments, deductibles, coinsurance, copays, and separate provider bills.

Billing need Best route What to ask
Estimate before scheduled care Price Transparency page or Business Office “Can I get an estimate for this service, and does it include facility fees, professional fees, tests, drugs, supplies, and follow-up?”
Uninsured or self-pay estimate Business Office at 618-263-6412 “Can I receive a Good Faith Estimate and be screened for financial assistance or discount programs?”
Insurance responsibility Your health plan plus WGH billing “What deductible, copay, coinsurance, network status, and prior authorization apply to this service?”
Bill higher than estimate Business Office and No Surprises dispute resources “Can you review why the bill is different from the estimate and whether financial assistance or dispute resolution applies?”
Payment difficulty Financial Assistance / Business Office “Can I apply for assistance, a discount, or a reasonable payment plan before collection activity begins?”
Estimate reminder: Prices can change based on medical condition, complications, time in surgery or recovery, tests, medications, supplies, and separately billed providers. Always ask whether the estimate includes every expected charge.

Financial assistance, uninsured discount, application steps, and supporting documents

Wabash General’s official financial assistance information explains how patients may apply for free or discounted care for emergency and medically necessary services.

Financial help topic Official detail to know Patient action
Who may qualify Patients who meet income guidelines may qualify for reduced charges or payment plans for emergency and medically necessary care. Contact the Business Office and ask for screening before, during, or after care.
Business Office phone The official financial pages list 618-263-6412 for questions. Call with account number, date of service, household size, insurance status, and income questions.
Application submission The 2025 application lists submission in person, by mail, by email, or by fax. Submit the completed form with proof of income and keep a copy for your records.
In-person Business Office The 2025 application lists in-person submission at 1001 N. Market Street, Mount Carmel, IL. Call first to confirm hours, required documents, and whether an appointment is needed.
Mail Mail to Wabash General Hospital, 1418 College Drive, Mount Carmel, IL 62863, Attention to Financial Assistance. Send copies, not original documents, unless the Business Office specifically requests originals.
Email and fax The 2025 application lists BusinessOffice@wabashgeneral.com and fax 618-263-6467. Ask about secure submission because financial documents contain sensitive personal information.
Proof of income Examples include tax return, bank statements, pay stubs, unemployment notice, LES, or Social Security benefit letter. Include all required pages so the application is not delayed or rejected as incomplete.
Privacy warning: Financial assistance forms may ask for sensitive income, household, insurance, and identity information. Send documents only through official Wabash General Hospital channels and confirm the correct address, email, or fax before submitting.

Visitor information, amenities, WiFi, food, overnight stays, and patient concerns

Visitor rules and amenities can change for safety reasons, patient condition, infection control, and unit needs.

Visiting hours

The official visitor page lists general hospital visiting hours as 8:00 a.m. to 8:00 p.m. Restrictions may apply depending on patient needs or medical conditions.

Visitor count

The official visitor page says two visitors are allowed in the facility at a time per patient during normal visiting hours, with visitors encouraged to remain with the patient.

Children visitors

Children ages six and older may visit during regular hours with an adult. Children under six require nursing supervisor permission before visiting.

Tobacco-free campus

The official visitor page states Wabash General Hospital is a tobacco-free campus. Do not smoke or use smokeless tobacco on the property.

Guest WiFi

The amenities page lists free WiFi for patients and guests. Coverage may be limited in some areas.

Patient concerns

Patients and families are encouraged to start with the nurse, department manager, or doctor, and may also contact Patient Relations at 618-263-6137.

Before visiting: Call the hospital or patient unit if the patient is in isolation, intensive care, surgery recovery, emergency care, pediatric care, or has special restrictions.

Parking, entrances, arrival tips, and accessibility

Plan arrival based on whether you are going to the emergency department, main entrance, Convenient Care, an outpatient test, or a nearby WGH clinic.

Main hospital
1418 College Drive, Mount Carmel, IL 62863.
Parking
The visitor page states free parking is available in surface parking lots and streets surrounding the hospital and clinics. Handicapped parking is also available.
Convenient Care entrance
The Convenient Care page says the clinic is inside the main hospital lobby and patients can enter through the main entrance by admitting.
Information Desk
The amenities page says the Information Desk is inside the main entrance and can help with patient room numbers and directions.
Accessibility tip
Use handicapped parking when needed and call ahead if you need wheelchair assistance, directions, or mobility support.

Wabash General Hospital map and directions

Use this map for the main hospital campus. Confirm separate clinic addresses before going to a specialty or primary care appointment.

Main hospital campus

Wabash General Hospital
1418 College Drive
Mount Carmel, IL 62863
Main: 618-262-8621

Use this map for the hospital, emergency department, main lobby, Convenient Care, and many hospital-based services.

Medical Records and Business Office area

The Depot
1001 N. Market Street
Mount Carmel, IL 62863
Medical Records: 618-263-6313
Business Office: 618-263-6412

Call first before visiting for records, billing, or financial assistance so you bring the correct forms and documents.

Official source checklist used for this Wabash General Hospital guide

Use these official pages for final verification because phone numbers, hours, visitor rules, service availability, and billing processes can change.

Official source What it verifies When to use it
Wabash General Hospital location page Main hospital address, phone number, map directions, provider link, and service list. Use first for address, phone, and main hospital service routing.
About Wabash General Critical access hospital status, community role, 24-hour emergency care, inpatient rehab, primary care, and specialty services. Use for hospital overview and care-scope context.
Emergency Care 24/7 ER, life-threatening conditions, stroke-ready care, emergency triage, and transfer guidance. Use when deciding whether symptoms require emergency care.
Convenient Care Walk-in clinic purpose, non-life-threatening conditions, procedures, ER exclusions, location in main lobby, and listed hours. Use for minor urgent illness and injury routing.
Patient Portals MyChart access, chart information, medications, allergies, test results, messages, scheduling, eCheck-In, and portal support phone. Use for portal login, portal support, and digital patient access.
Medical Records Release form, records office location, phone, fax, processing time, copy fees, and physician-transfer fee waiver. Use for medical records, radiology records, ER records, and release requests.
Central Scheduling Scheduling support for nutrition, radiology, respiratory testing, sleep studies, phone, fax, and insurance authorization help. Use when a provider has ordered a test or procedure.
Price Transparency Charge information, estimate guidance, insurance responsibility note, financial assistance direction, and Business Office phone. Use before scheduled non-emergency services or when comparing expected costs.
Financial Assistance Eligibility summary, EMTALA emergency care statement, proof of income examples, application links, submission methods, and Good Faith Estimate rights. Use when uninsured, underinsured, or struggling with a hospital bill.
Visitor Information Visiting hours, visitor limits, child visitor rules, tobacco-free campus, restrictions, and parking. Use before visiting an inpatient or accompanying a patient.
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Wabash General Hospital FAQs

Common patient questions about the address, phone number, ER, Convenient Care, MyChart, medical records, billing, financial assistance, visitors, and parking.

1. What is the address of Wabash General Hospital?
Wabash General Hospital is located at 1418 College Drive, Mount Carmel, IL 62863.
2. What is the main phone number for Wabash General Hospital?
The main phone number is 618-262-8621. Use it for the main hospital switchboard, general questions, emergency department routing, and department transfers.
3. Is Wabash General Hospital a 24-hour emergency hospital?
Yes. Wabash General Hospital provides 24/7 emergency care. For life-threatening symptoms, call 911 or go to the nearest emergency room.
4. When should I use Convenient Care instead of the emergency room?
Use Convenient Care for non-life-threatening problems such as flu symptoms, sore throat, UTI, rashes, minor cuts, minor burns, sprains, strains, and school or sports physicals. Use the ER or 911 for chest pain, stroke symptoms, severe breathing problems, severe injury, major bleeding, seizure, overdose, or other serious symptoms.
5. How do I access the WGH MyChart patient portal?
Use the official WGH MyChart login from the Wabash General patient portal page. MyChart can show test results, medications, allergies, past appointments, messages, appointment tools, and eCheck-In. For registration help, call 618-263-1065.
6. How do I request medical records from Wabash General Hospital?
Contact Health Information Management at 618-263-6313 or fax 618-263-6481. Complete the release form, identify which records you need, and allow 7-10 days for processing. Records can also be requested through the official Medical Records page.
7. Who do I call for scheduling ordered tests at Wabash General?
Call Central Scheduling at 618-263-9177. The department helps schedule ordered services such as radiology tests, respiratory testing, sleep studies, and nutrition or dietician services. The listed fax number is 618-263-6454.
8. How do I ask for a price estimate or billing help?
Use the Price Transparency page or call the Business Office at 618-263-6412. Ask whether the estimate includes facility fees, professional fees, medications, supplies, tests, and any separately billed providers.
9. Does Wabash General Hospital offer financial assistance?
Yes. The hospital’s official financial assistance page explains that qualifying patients may receive reduced charges or payment plans for emergency and medically necessary care. Contact the Business Office at 618-263-6412 and submit the application with proof of income.
10. What should visitors know before going to Wabash General Hospital?
The official visitor page lists general visiting hours as 8:00 a.m. to 8:00 p.m., notes visitor limits, explains child visitor rules, states the campus is tobacco-free, and says free parking is available. Call ahead if the patient has special restrictions or is in a sensitive care area.