University of Illinois Hospital & Health Sciences System contact guide for patients, visitors, ER care, MyChart, records, billing, parking, and services
University of Illinois Hospital, part of the University of Illinois Hospital & Health Sciences System, is located at 1740 W. Taylor Street, Chicago, IL 60612. The general appointment and information number is 866-600-2273.
This guide helps patients and families find the right UI Health contact route for appointments, emergency care, MyChart, medical records, billing, insurance, visitor hours, parking, pharmacy, language help, accessibility, and discharge planning.
Academic medical center hospital within UI Health in the Illinois Medical District.
Chicago, IL 60612.
Use for appointments, location questions, and hospital access routing.
Use for hospital department routing when a direct number is not known.
Use Health Information Management for record-request help and walk-in questions.
Use for UI Health billing questions, account questions, payment issues, and estimates.
About University of Illinois Hospital & Health Sciences System
A practical contact and patient-information guide for the UI Health hospital campus in Chicago.
The University of Illinois Hospital is the main hospital location for UI Health, the University of Illinois Hospital & Health Sciences System. It sits in the Illinois Medical District at 1740 W. Taylor Street in Chicago and serves patients through inpatient care, emergency care, specialty care, diagnostic services, pharmacy services, outpatient connections, and academic medical programs.
Because UI Health includes a hospital, clinics, pharmacies, specialty buildings, outpatient locations, and Mile Square Health Centers, the right contact depends on what you need. Patients often need one of five routes first: appointments, MyChart, medical records, billing, or the hospital operator.
Official UI Health links and what to do after each opens
Use these official pages for final verification because hospital hours, visitor rules, parking rates, payment processes, and medical-record procedures can change.
University of Illinois Hospital location page
- Confirm the address, appointment number, open-24-hours status, and hospital service map.
- Use the campus service list to find check-in, emergency room, radiology, surgery, labor and delivery, ICU, oncology, transplant, and psychiatric units.
- Open directions before driving because the UI Health campus has multiple buildings and parking structures.
Contact UI Health
- Use the key contacts for appointments, billing, medical records, and referring physicians.
- Do not send medical questions or appointment requests through the general contact form.
- Use MyChart or your physician’s office for follow-up care questions.
Helpful Numbers
- Use this directory for appointment, billing, operator, security, wheelchair access, Wi-Fi, pharmacy, and guest-service numbers.
- Save the direct number before your visit if you know the department.
- Use the hospital operator when you are unsure where to route the call.
MyChart
- Use MyChart to schedule, change, and cancel appointments when available.
- Use it for care-team messages, prescription refill requests, test results, after-visit summaries, provider notes, and bill pay.
- Do not use MyChart for emergencies.
Medical Records Requests
- Use online request, in-person HIM, mail, fax, or email depending on your request.
- Have photo ID ready and complete an authorization form when required.
- Use MyChart for eligible records from visits beginning 9/1/2020.
Visiting a Patient
- Confirm general visiting hours and any unit-specific rules.
- Use the patient-contact number for patient calls during listed service hours.
- Review dining, gift shop, chapel, Wi-Fi, parking, and visitor accommodation details.
Parking and Public Transportation
- Check Paulina Street and Wood Street parking structures before driving.
- Review valet hours, daily rates, patient validation, weekly/monthly rates, CTA Pink Line, and bus stops.
- Ask where to park for your exact department because UI Health has multiple connected buildings.
Billing & Pricing
- Use for billing questions, paperless billing, MyChart billing, and online payment options.
- Have account number, date of service, insurance EOB, and statement ready.
- Ask whether a bill is hospital, physician, pharmacy, lab, anesthesia, or another separate charge.
Accepted Insurance Plans
- Use this as a starting point to see UI Health participating plans.
- Call your insurer before scheduled care to confirm network status, authorization, deductible, copay, and coinsurance.
- Ask whether doctor, facility, lab, imaging, anesthesia, emergency, and pharmacy charges are handled separately.
Financial Assistance
- Use this if you are uninsured or worried about paying a UI Health bill.
- Call 312-413-7621 or email getinsured@uic.edu to start the financial-assistance process.
- Gather ID, tax returns, pay stubs, income information, and hardship statement when needed.
University of Illinois Hospital contact numbers and best use
Use the most specific number you can. It saves time and keeps medical, billing, records, and visitor questions in the right department.
| Contact need | Number or route | Best use |
|---|---|---|
| General information / appointments | 866-600-2273 | Appointments, general UI Health access, location questions, and scheduling route. |
| Hospital operator | 312-355-4000 | Department transfers when you do not know the direct number. |
| Billing | 312-996-1000 | Bill questions, account issues, payment questions, pricing, estimates, and insurance-billing concerns. |
| Medical records walk-in help | 312-996-3350 | Health Information Management, authorization forms, in-person record requests, and record-request status. |
| Medical records fax | 312-413-2822 | Faxing authorization forms or record paperwork when current UI Health instructions allow faxing. |
| Medical records email | recordrequest@uic.edu | Record-request communication when using the official medical-record instructions. |
| MyChart help | 844-906-9844 | Activation code, login, account access, record sharing, and portal help. |
| Guest Services / complaints | 312-355-0101 | Compliments, complaints, grievances, care-experience issues, and unresolved safety concerns. |
| Language and communication services | 312-996-3610 | Interpreter, communication-access, and language-support questions. |
| Patient contact during service hours | 312-996-1600 | Contacting a patient during listed service hours, subject to privacy rules and patient preferences. |
| Security | 312-996-2830 | 24-hour security issues on campus. |
| Wheelchair access | 312-996-3785 | Wheelchair access and mobility support questions. |
Emergency care at University of Illinois Hospital
Emergency needs should be handled by 911 or the emergency department, not by email or online forms.
| Situation | What to do | Why it matters |
|---|---|---|
| Life-threatening symptoms | Call 911 immediately. | Emergency dispatch can start care, advise safe transport, and route you to the correct emergency facility. |
| Arriving by car for ER care | Use the University of Illinois Hospital emergency entrance and follow posted emergency signs. | The emergency route is designed for urgent arrival, triage, and nearby emergency parking. |
| Stroke signs | Call 911 for face drooping, arm weakness, speech trouble, sudden confusion, sudden vision changes, severe sudden headache, or sudden weakness. | Stroke treatment is time-sensitive. |
| Chest pain or severe breathing trouble | Call 911 instead of driving yourself. | Paramedics can monitor and treat while transporting. |
| Mental-health crisis | Call 988, call 911, or go to the nearest emergency department if there is immediate danger. | Crisis symptoms need real-time support, not a delayed portal or email response. |
| Non-emergency care need | Use MyChart, appointment scheduling, urgent care, or your physician’s office. | The emergency department is not the right route for routine refills, forms, bills, records, or appointment questions. |
Appointments, doctor search, cancellations, and visit preparation
UI Health routes many appointment tasks through the general appointment line and MyChart.
UI Health MyChart: login, test results, prescriptions, messages, and bills
MyChart is UI Health’s secure patient portal for many non-emergency patient tasks.
| MyChart task | What it can help with | Important note |
|---|---|---|
| Appointments | Schedule, change, and cancel appointments when the feature is available for your visit type. | Call the department or appointment line if the visit is urgent or does not show online. |
| Care-team messages | Send secure non-emergency messages to your care team. | Use 911 or emergency care for urgent symptoms. |
| Prescription refills | Request refills and view prescription history when available. | Some medications require an appointment, labwork, or provider approval. |
| Results and notes | View test results, after-visit summaries, and provider notes. | Some results may require interpretation by your care team. |
| Billing | View and pay bills online through MyChart billing tools. | Call billing for account disputes, insurance issues, or payment-plan questions. |
| Records sharing | For eligible records, use Sharing Hub to share your health information. | UI Health says MyChart records are available beginning with 9/1/2020 visits, and images/pathology slides require other request routes. |
Medical records, imaging records, pathology materials, and release forms
Use UI Health’s official medical-record request page for protected health information, authorizations, and record-delivery options.
| Record need | Best route | What to prepare |
|---|---|---|
| View records in MyChart | Log in to UI Health MyChart. | Activation code if needed, login credentials, and identity verification. |
| Online medical-record request | Use the UI Health online request tool from the medical-records page. | Photo ID, patient information, requested date range, delivery preference, and signature. |
| Walk-in HIM request | Health Information Management, 1740 W. Taylor, Admitting Department Suite 1100, Chicago, IL 60612. | Photo ID and a completed Authorization to Release Health Information form when required. |
| Mail request | UI Health Health Information Management Dept. MC 772, 833 S. Wood Street, B52, Chicago, IL 60612. | Completed authorization, ID copy if required, clear date range, and recipient address. |
| Fax or email request | Fax 312-413-2822 or email recordrequest@uic.edu using the official instructions. | Verify the current official page before sending protected health information. |
| Radiology images | Use the separate radiology and imaging instructions on the medical-records page. | Imaging date, exam type, body part, provider, destination, and whether images or reports are needed. |
| Pathology slides or materials | Use the separate pathology-material request instructions. | Specimen date, accession number if available, requesting provider, destination lab, and authorization. |
| Records for a deceased relative | Follow UI Health’s deceased-patient record instructions. | Legal authority documents and death certificate when required. |
Visitor information, patient contact, dining, chapel, gift shop, and Wi-Fi
Visitor rules can vary by unit and patient condition, so confirm before arriving.
Parking, valet, public transportation, and drop-off tips
UI Health’s Chicago campus has multiple buildings, parking structures, CTA access, and valet locations. Confirm the best route for your department.
| Parking or transit item | Official detail | Practical tip |
|---|---|---|
| Paulina Street Parking Structure | 915 S. Paulina St. | Use for visitor, patient, and card-access parking when this structure is closest to your destination. |
| Wood Street Parking Structure | 1100 S. Wood St. | Useful for hospital, specialty, and connected-campus access depending on your appointment location. |
| Hospital valet | Hospital Atrium at Taylor Street and Wood Street, 1740 W. Taylor St. | Valet hours are listed Monday to Friday, 6:30 am to 6:30 pm. Confirm before relying on valet. |
| Patient discounted parking | UI Health lists a discounted patient parking rate of $7 with ticket stamping. | Ask the clinic, hospitality station, or concierge where to validate. Inpatient units do not stamp parking tickets. |
| Weekly/monthly inpatient family parking | UI Health lists weekly and monthly rates for families of patients admitted more than one week. | Ask the Hospital Concierge Station about the required parking form and access card. |
| Short drop-off/pickup | Visitor guidance says drop-off/pickup parking in front of the hospital is limited to 15 minutes. | Use this only for quick assistance, not long appointments or visits. |
| CTA Pink Line | UI Health is near the Polk stop on the CTA Pink Line route. | Check CTA updates before travel, especially during weather, construction, or service changes. |
| Bus stops | UI Health lists nearby routes including #12, #157, #7, and #50 locations around the medical campus. | Allow extra time for walking between buildings after arrival. |
Accessibility, language support, wheelchair access, and communication services
UI Health lists accessibility, language, and communication resources for patients and families who need support.
Language assistance
Tell your care team if you need language assistance. UI Health visitor guidance says professional language and interpreting services are provided free of charge to patients and family members.
Communication services
Call 312-996-3610 for more information about language and communication services.
Wheelchair access
The helpful-number directory lists wheelchair access at 312-996-3785.
Accessible transit
UI Health accessibility guidance notes the CTA Pink Line Polk stop is an ADA-accessible station adjacent to the medical center.
Billing, MyChart statements, paperless billing, estimates, and payment questions
Billing questions should go to UI Health billing, not the emergency department or general contact form.
| Billing need | Best route | What to have ready |
|---|---|---|
| General billing question | Call 312-996-1000 or email billinfo@uic.edu. | Account number, date of service, patient name, insurance EOB, and statement. |
| Pay online | Use MyChart bill pay or the UI Health pay-a-bill route. | MyChart login or guest-payment details, account number, and secure payment method. |
| Paperless billing | Use MyChart Billing Summary and Paperless Preferences. | UI Health states all patients with active MyChart accounts are automatically enrolled in paperless billing on June 1, 2025. |
| Separate bills | Compare hospital, pharmacy, lab, professional, or outside bills separately. | UI Health notes some paper copies may continue during transition and pharmacy or Advantage laboratory bills may continue separately. |
| Estimate or price question | Use UI Health price transparency and estimate resources. | Procedure name, CPT if known, insurance plan, location, provider, and date of service. |
| No Surprises Act concern | Contact UI Health billing if you believe you were wrongly billed. | Good Faith Estimate, final bill, insurance EOB, provider name, and date of service. |
Insurance, accepted plans, network checks, and authorization
Use UI Health’s accepted-insurance page as a starting point, then confirm final coverage with your own insurance plan.
Financial assistance, uninsured patients, and Good Faith Estimates
UI Health financial-assistance resources are especially important for uninsured patients or patients worried about medical bills.
| Financial need | Official route | What to prepare |
|---|---|---|
| Financial assistance | Call 312-413-7621 or email getinsured@uic.edu. | ID, tax returns if available, pay stubs if available, income-source information, hardship statement, and documents requested by the counselor. |
| Uninsured-patient help | Start with UI Health financial assistance and Get Insured resources. | Household information, income documents, address, citizenship/eligibility documents if requested, and bill or appointment details. |
| Good Faith Estimate | Ask scheduling or front desk before non-emergency services scheduled 3 or more days in advance when uninsured or not using insurance. | Service name, planned date, provider, location, and whether additional clinical evaluation may be needed. |
| Potential surprise bill | Call UI Health billing at 312-996-1000 or email billinfo@uic.edu. | Final bill, estimate, EOB, service date, provider, and payer response. |
| Payment plan | Use MyChart billing or call UI Health billing. | Balance, account number, income picture, payment ability, insurance status, and assistance application status. |
UI Health pharmacies, discharge prescriptions, refills, and medication support
UI Health Pharmacies are integrated with UI Health and include hospital-connected pharmacy services for patients and caregivers.
Pharmacy services
UI Health pharmacy resources include prescription services, pharmacy locations, specialty pharmacy services, medication therapy support, immunizations, and medication counseling.
Discharge prescription delivery
UI Health says pharmacies can deliver medications to the bedside before hospital discharge, with pharmacist education on why and how to take medications.
Discharge pharmacy hours
The discharge prescription service is listed Monday through Friday from 9:30 am to 5:30 pm.
Discharge pharmacy contact
Call 312-996-6782 or ask your care team to page #5047 for the discharge pharmacy team.
Coverage help
UI Health says the pharmacy team helps resolve prescription and insurance coverage issues and helps patients understand medication copays.
Medication safety
Before leaving, confirm new medications, stopped medications, changed doses, refill timing, side effects, and which pharmacy will fill each prescription.
Hospital services and campus departments
The University of Illinois Hospital location page lists many hospital services and floor-based amenities. Confirm the exact department, building, and check-in point before arriving.
Emergency Room
The hospital service map lists the Emergency Room on the first floor. For emergencies, call 911 or follow ER signage.
Medical Records
Medical Records is listed on the concourse, and HIM walk-in guidance points patients to 1740 W. Taylor, Admitting Department Suite 1100.
Imaging and diagnostics
Hospital services include diagnostic areas such as radiology, non-invasive cardiology, pulmonary function, EKG, stress testing, and echo lab.
Surgery and recovery
The hospital service map lists pre-operative care, anesthesiology, operating rooms, recovery room, pathology, and surgery services.
Women’s and newborn care
The hospital map lists labor and delivery, mother and baby/antepartum unit, neonatal intensive care unit, special care nursery, and obstetrics emergency.
Pediatrics
The hospital service list includes Children’s Hospital/Pediatrics and pediatric intensive care unit areas.
ICU and step-down care
Hospital areas include adult stepdown, medical intensive care, neuro intensive care, neuro step-down, and transplant ICU areas.
Oncology and transplant
The service list includes medical oncology, bone marrow/stem cell transplant unit, transplant ICU, GI/liver unit, and related specialty areas.
Psychiatry
The hospital map lists adolescent psychiatry, adult/clinical psychiatry, and psychiatry research areas.
Connected buildings
The second-floor bridge connects to Eye & Ear Institute, Neuropsychiatric Institute, Outpatient Care Center, Specialty Care Building, and Wood Street Parking Structure.
Discharge planning checklist for patients and caregivers
Use this before leaving UI Health after inpatient care, surgery, ER treatment, observation, childbirth, rehab, transplant care, oncology care, or a specialty procedure.
University of Illinois Hospital map and directions
Use the map for route planning to the hospital at 1740 W. Taylor Street in Chicago. For medical emergencies, call 911 instead of spending time checking directions.
Hospital location
University of Illinois Hospital
1740 W. Taylor Street
Chicago, IL 60612
General information: 866-600-2273
Operator: 312-355-4000
Arrival checklist
- Bring photo ID, insurance card, medication list, allergy list, and appointment details.
- Bring outside records, imaging, referrals, authorization paperwork, and prior lab results when requested.
- Ask which entrance, floor, suite, check-in desk, and parking structure to use.
- For hospital visitors, check in at the front desk or concierge.
- For emergencies, call 911 or follow emergency department signage.
Official source checklist used for this guide
Use these official UI Health pages for final verification because hospital details can change.
| Official source | What it verifies | When to use it |
|---|---|---|
| University of Illinois Hospital location page | Hospital address, appointment number, open-24-hours status, 451 licensed beds, Joint Commission accreditation, services, hospital map, and connected campus locations. | Use first for hospital identity, directions, hospital services, and campus navigation. |
| Contact UI Health | Appointments, billing contact, medical-record routing, referring-physician links, and general contact-form restrictions. | Use before submitting a general question or choosing a contact route. |
| Helpful Numbers | Appointments, billing, medical records, operator, security, guest services, wheelchair access, Wi-Fi, and pharmacy phone numbers. | Use for direct phone routing. |
| UI Health MyChart | MyChart features, portal login, registration, appointment functions, messages, refills, test results, after-visit summaries, provider notes, bills, and app guidance. | Use for secure online patient tasks and non-emergency care-team communication. |
| Medical Records Requests | Authorization requirements, online record request, HIM walk-in location, phone, hours, mail address, fax, email, MyChart records from 9/1/2020, and deceased-patient record guidance. | Use for official medical-record requests. |
| Visiting a Patient | General visiting hours, patient-contact phone, dining, gift shop, chapel, Wi-Fi, visitor check-in, parking note, and accommodations. | Use before visiting a patient or calling a patient room. |
| Parking and Public Transportation | Parking structures, valet locations, valet hours and rates, patient discounted parking, weekly/monthly rates, CTA Pink Line, and bus routes. | Use before driving, using valet, validating parking, or taking transit. |
| Billing and Pricing | Billing contact, online payment, MyChart billing, paperless billing, price transparency, and billing support resources. | Use for bills, payments, statements, estimates, and account questions. |
| Accepted Insurance Plans | UI Health accepted insurance plan information and current plan notices. | Use before scheduled care, then confirm final coverage with your insurer. |
| Financial Assistance | Uninsured-patient assistance, financial-assistance contact, application process, required documents, and discount limitations. | Use when worried about paying a UI Health bill or applying for assistance. |
| No Surprises Act and Good Faith Estimates | Balance-billing protections, emergency-service protections, Good Faith Estimate rights, and billing-dispute contacts. | Use for surprise-billing questions or estimates before non-emergency care. |
| Discharge Prescription Service | Bedside medication delivery before discharge, pharmacist education, coverage help, service hours, phone number, and pager route. | Use before leaving the hospital with new prescriptions. |
University of IL Hospital & Health FAQs
These questions focus on the University of Illinois Hospital address, phone number, emergency care, appointments, MyChart, medical records, billing, visitor hours, parking, insurance, and pharmacy.