Texas Children’s Hosp. the: Pediatric Care & Info

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Pediatric Hospital Guide · The Woodlands TX · ER · Specialty Clinics

Texas Children’s Hospital The Woodlands guide for pediatric emergency care, outpatient clinics, inpatient services, appointments, records, billing, and family resources

Texas Children’s Hospital The Woodlands is located at 17600 Interstate 45 South, The Woodlands, TX 77384. The main hospital and Emergency Center phone number is 936-267-5000.

This guide helps parents and caregivers find the right entrance, choose ER vs urgent care, schedule specialty care, prepare for an appointment, request records, understand billing and insurance basics, use MyChart, and plan parking before arriving.

Call 936-267-5000 Official Hospital Page Emergency Center Map & Parking
Medical emergency? For life-threatening symptoms, call 911 or go to the nearest emergency room. Texas Children’s Hospital The Woodlands has a dedicated pediatric Emergency Center open 24 hours a day, 7 days a week, but this guide is informational only and cannot triage a child’s condition.
Hospital / ER address 17600 I-45 South

The Woodlands, TX 77384.

Main phone 936-267-5000

Use for hospital, Emergency Center, and campus-routing questions.

Emergency Center 24/7 pediatric ER

Dedicated pediatric emergency care, open all day every day.

Outpatient building 17580 I-45 South

Use for many specialty clinics; park in garage and use second-floor skybridge.

Appointments 832-824-9322

Texas Children’s central appointment line is listed Monday-Friday, 7 a.m.-7 p.m.

Records 832-824-1600

Health Information Management handles medical-record requests.

Start here: what do you need from Texas Children’s Hospital The Woodlands?

Use this table to choose the right contact path before driving, calling, or logging into MyChart.

Parent or caregiver need Best action What to have ready
Emergency symptoms Call 911 or go to the nearest ER. For The Woodlands pediatric ER, use 17600 I-45 South. Child’s age, symptoms, medications, allergies, medical history, insurance card, and photo ID.
Minor evening/weekend illness or injury Check Texas Children’s Urgent Care The Woodlands Campus or virtual care availability. Symptoms, temperature, start time, pediatrician name, medications, and whether the child is stable.
Specialty clinic visit Use the outpatient-services page or call the specialty department. Referral, diagnosis, prior records, imaging, lab results, medication list, and preferred date.
Inpatient hospital information Use the inpatient hospital and Emergency Center information page. Admission instructions, unit name, doctor name, visitor guidance, and family support needs.
Medical records Use MyChart when available or submit a Release of Information form to Health Information Management. Dates of service, record type, recipient, handwritten signature, phone number, and legal-authority details.
Bill, estimate, or insurance question Contact billing, check accepted insurance, request estimate, or ask about financial assistance. Insurance card, guarantor name, visit date, account number, service requested, and network questions.
Fast routing rule: ER at 17600 I-45 South for emergencies, outpatient building at 17580 I-45 South for many specialty clinics, MyChart for portal tasks, and Health Information Management for formal medical-record copies.

Texas Children’s Hospital The Woodlands contact information and campus locations

The Woodlands campus has separate hospital/ER and outpatient-service addresses. Choose the correct one before driving.

Hospital / Emergency Center
17600 Interstate 45 South, The Woodlands, TX 77384
Main hospital phone
Outpatient Services
17580 I-45 South, The Woodlands, TX 77384
Parking note
For outpatient services, official guidance says to park in the parking garage and enter through the skybridge on the second floor of the garage.
Appointments
832-824-9322, Monday-Friday, 7 a.m.-7 p.m. as listed by Texas Children’s.
Main Texas Children’s number
Billing
Medical records
Before you drive: Confirm the exact building, floor, clinic name, appointment time, entrance, and parking instructions. Families going to the ER should not use the outpatient skybridge route unless directed.

Pediatric ER vs urgent care at The Woodlands

Emergency centers and urgent care clinics are not the same. Use the ER for severe symptoms and urgent care for many minor evening/weekend illnesses or injuries.

Situation Best route Why it matters
Trouble breathing, blue lips, severe allergic reaction, seizure, fainting, major injury, heavy bleeding, possible stroke, severe dehydration, or poisoning Call 911 or go to the nearest emergency room. These may require emergency-level monitoring, imaging, airway support, IV treatment, or rapid physician evaluation.
Newborn or young infant with concerning fever Call the child’s doctor or use emergency care based on age and symptoms. Young infants can worsen quickly and often need more careful evaluation.
Minor cough, cold, congestion, sore throat, ear pain, pink eye, rash, minor burn, simple laceration, sprain, or vomiting/diarrhea in a stable child Texas Children’s Urgent Care may be appropriate. The Woodlands urgent-care page lists many common minor pediatric illnesses and injuries.
Child has a chronic condition, complex medical history, or specialist care at Texas Children’s Call the care team, MyChart when appropriate, or use ER if symptoms are severe. Specialist history, medication plans, and prior records can change the safest route.
You are unsure whether it is ER-level Choose emergency care when symptoms are severe, rapidly worsening, or potentially life-threatening. It is safer to over-triage dangerous symptoms than delay care.
Urgent-care availability note: The Woodlands urgent-care page says patient volumes may fluctuate and can affect wait times or walk-in availability. For life-threatening conditions, go to an emergency room.

How to schedule a Texas Children’s appointment

For specialty visits, bring the diagnosis story, referral information, prior records, and insurance details together before calling.

Choose the right department. Use the outpatient-services page for the specialty name, floor, and direct phone when listed.
Call central scheduling or the department. Texas Children’s lists central appointments at 832-824-9322. Some Woodlands outpatient departments also list direct phone numbers.
Ask whether a referral is required. Some specialists may require physician referral, records review, imaging, lab results, authorization, or insurance approval.
Use MyChart when available. MyChart may support scheduling, appointment reminders, video visits, pre-registration, check-in tasks, billing, medical records, and messages.
Complete PreCheck-In. When available, verify insurance, demographics, medications, allergies, current health issues, signatures, questionnaires, and copays before arrival.
Confirm location and parking. Ask whether your visit is in the hospital, outpatient building, Medical Office Building, MAC I, urgent care, or another Texas Children’s location.
Scheduling script: “My child needs an appointment for _____. We were referred by _____. The records include _____. Which Woodlands clinic, building, floor, and phone should we use, and is authorization required before the visit?”

Outpatient services and specialty clinics at The Woodlands

The outpatient-services page lists the outpatient building at 17580 I-45 South and many specialty clinics by floor and phone number.

Specialty or service Phone listed Floor / location note
Adolescent Medicine 936-267-7577 5th Floor
Allergy and Immunology 832-227-2280 4th Floor
Audiology 936-267-7350 3rd Floor
Cancer and Hematology Center 936-267-7444 5th Floor
Cardiology 936-267-6000 6th Floor
Dermatology 936-267-7733 5th Floor
Diabetes and Endocrinology 936-267-7500 5th Floor
Ear, Nose and Throat 936-267-7400 3rd Floor
Gastroenterology, Hepatology and Nutrition 936-267-7555 5th Floor
Neurology 936-267-7711 6th Floor
Ophthalmology 936-267-7377 3rd Floor
Orthopedics 936-267-7200 1st Floor
Pediatric Surgery 936-267-7333 3rd Floor
Physical, Occupational and Speech Therapy 936-267-7250 2nd Floor
Pulmonary Medicine 936-267-7744 6th Floor
Radiology 936-267-5800 1st Floor, hospital
Sports Medicine 936-267-7300 1st Floor
Urology 936-267-7177 3rd Floor
Clinic availability note: Department lists can change. Confirm the clinic, floor, provider, referral status, insurance authorization, and arrival time before the appointment.

Inpatient hospital and Emergency Center services

The Woodlands inpatient campus is designed for pediatric hospital care, emergency care, surgery, intensive care, and family support.

24/7 pediatric Emergency Center

The official emergency page describes a 29-room dedicated pediatric Emergency Center open 24 hours a day, 7 days a week.

Acute care beds

The inpatient-services page lists 32 acute care beds for children needing hospital-level monitoring and treatment.

NICU and PICU

The inpatient-services page lists both a Neonatal Intensive Care Unit and Pediatric Intensive Care Unit.

Pediatric surgical services

Surgical services are listed for pediatric patients, with related outpatient Pediatric Surgery and Radiology contacts also available.

Radiology and labs

Radiology Services are listed at 936-267-5800, and Pathology is listed at 936-267-5200.

Child life and family support

Child life specialists, Patient & Family Services, family library, chapel, dining area, and gift shop are listed for inpatient support.

Medical records, MyChart records, imaging, and itemized statements

Use MyChart for convenient online access when available. Use Health Information Management for formal record releases.

Record need Best route Important detail
View test results or past appointment details Texas Children’s MyChart MyChart can help families view results, request appointments, send messages, and access records online.
Formal medical-record copy Release of Information form Texas Children’s says the form must be handwritten-signed; electronic signatures are not allowed.
Specific visit or date range Be specific on the form List dates of service, visit types, and which parts of the record are needed.
Radiology image Radiology department Texas Children’s record page lists Radiology at 832-824-7237 for radiologic images.
Hospital bill or itemized statement Billing department Texas Children’s lists billing at 832-824-2300 for hospital bill or itemized statement requests.
Continuity of care records Medical-record release to another provider Records requested for continuity of care are listed as provided at no charge.
Records request script: “I need records for my child from Texas Children’s Hospital The Woodlands. Dates of service are _____. Please release _____ to _____. I have completed the Release of Information form with handwritten signature.”

Billing, accepted insurance, estimates, and financial assistance

Hospital billing can involve facility charges, physician charges, anesthesia, pathology, radiology, and insurance-network rules. Confirm details before non-emergency care.

Billing phone
Financial counseling
Texas Children’s contact page lists Financial Counseling at 832-824-5500, Option 1.
Accepted insurance
The accepted-insurance page applies to Texas Children’s Hospital The Woodlands, but families should confirm participation directly with the health plan.
Out-of-network care
For non-emergency services, Texas Children’s says out-of-network authorization and a single case agreement must be in place before services are provided.
Emergency services
Texas Children’s states emergency department services do not require prior authorization or a pre-treatment agreement.
Financial assistance
Texas Children’s financial-assistance policy may help eligible families with medically necessary care, based on policy criteria.
Insurance warning: Even if the hospital is in network, facility-based physicians may bill separately and may not participate in the same insurance plans. Confirm network status with your health plan and the provider group when possible.

MyChart, pre-check-in, virtual visits, and wait list offers

MyChart is useful before and after a Texas Children’s visit, especially for appointment preparation and records access.

Appointment tasks

Use MyChart for scheduling or requesting appointments, reminders, wait list offers, and appointment details when available.

PreCheck-In

Before some appointments, families can verify insurance and demographics, sign documents, review medications and allergies, answer questionnaires, and pay visit copays.

Virtual visits

Texas Children’s says virtual visits may be available after an appointment is made and the clinic reaches out if virtual care is an option.

Records and messages

MyChart can support medical records, billing, and provider communications, but formal releases may still require Health Information Management forms.

MyChart prep: Sign in several days before the appointment, complete pre-check-in tasks, confirm notifications, and watch for earlier wait list offers if you requested sooner care.

Family resources at Texas Children’s Hospital The Woodlands

The Woodlands resources page lists practical support for families during a hospital stay.

Resource What the page lists How to use it
Cafeteria Located on the 1st floor with weekday breakfast and lunch/dinner hours. Check posted hours before planning meals, especially weekends.
Coffee shop Daily hours with a limited menu and brief closure window. Use for quick food/drink needs during longer visits.
Family Advocacy Family Advocacy phone 832-824-1919. Contact for concerns, communication help, compliments, complaints, or patient-rights questions.
Gift shop Located on the 2nd floor with weekday hours. Check hours before relying on it for gifts or essentials.
Child Life Specialist Ask staff for assistance. Ask the nurse or care team when a child needs coping support, preparation, or procedure support.
Chaplain Ask staff for assistance. Ask staff for spiritual or emotional support during a difficult visit or admission.
Vending machines Emergency Center waiting area and other unit/waiting areas. Useful during after-hours or long waits when cafeteria access is limited.

What to bring to a Texas Children’s Woodlands visit

Preparation helps check-in, triage, insurance verification, and provider review move faster.

For every visit

  • Parent or guardian photo ID
  • Insurance card
  • Medication list with doses
  • Allergy list
  • Primary care doctor and specialist names
  • MyChart login if available

For specialty clinics

  • Referral or authorization
  • Prior records and test results
  • Imaging reports or image discs if requested
  • Growth charts or school notes when relevant
  • Questions for the provider

For ER visits

  • Symptom start time
  • Temperature readings
  • Medication already given
  • Injury or exposure details
  • Special medical-device information
  • Emergency contact details

For admissions

  • Comfort item for child
  • Chargers
  • Insurance and billing details
  • Caregiver medication needs
  • School or work notes to ask about
  • Visitor-guideline questions
Privacy and safety: Do not post patient names, room numbers, medical records, wristbands, test results, or other families’ information online. Ask staff about photo and recording rules inside patient areas.

Map, parking, and directions for Texas Children’s Hospital The Woodlands

Use the hospital map for ER and inpatient care. Use the outpatient address for many clinic appointments.

Hospital and Emergency Center

Texas Children’s Hospital The Woodlands
17600 Interstate 45 South
The Woodlands, TX 77384
Phone: 936-267-5000

Use this map for the inpatient hospital and 24/7 pediatric Emergency Center.

Outpatient Services

Outpatient Building at Texas Children’s Hospital
17580 I-45 South
The Woodlands, TX 77384
Main campus phone: 936-267-5000

Official guidance says to park in the garage and enter through the second-floor skybridge for outpatient services.

Wrong Texas Children’s location? Check before you drive

Texas Children’s has multiple hospital, urgent care, pediatrics, and specialty-care locations. The Woodlands campus is not the Texas Medical Center, West Campus, or North Austin campus.

Location you may mean Address clue Phone clue
Texas Children’s Hospital The Woodlands 17600 Interstate 45 South, The Woodlands, TX 77384 936-267-5000
The Woodlands Outpatient Services 17580 I-45 South, The Woodlands, TX 77384 936-267-5000 / specialty department phone
Texas Children’s Hospital Texas Medical Center 6621 Fannin Street, Houston, TX 77030 832-824-1000
Texas Children’s Hospital West Campus 18200 Katy Freeway, Houston, TX 77094 832-227-1000
Texas Children’s Urgent Care The Woodlands Campus Use official urgent-care page before driving. Check current urgent-care listing and Save My Spot availability.
Location mistake warning: Going to the wrong Texas Children’s building can delay emergency care, specialist check-in, surgery arrival, imaging, or records pickup. Check your appointment reminder, MyChart location, building name, floor, and address.

Official source checklist used for this guide

Use these pages for final verification because hours, service locations, entrance instructions, visitor guidance, insurance participation, records forms, and department phone numbers can change.

Official source What it verifies When to use it
Hospital location page Hospital identity, address, phone number, and campus navigation links. Use first for the main Texas Children’s Hospital The Woodlands listing.
Woodlands Emergency Center 24/7 pediatric ER status, address, phone, and dedicated pediatric emergency-center description. Use for emergency-care routing and ER location confirmation.
Inpatient Services Acute care beds, pediatric surgical services, NICU, PICU, radiology, infusion, sleep, EEG, chapel, gift shop, dining, and child life support. Use for hospital-stay and inpatient-service planning.
Outpatient Services Outpatient address, garage/skybridge instruction, specialty clinic names, floors, and department phone numbers. Use for specialty appointments and outpatient wayfinding.
Maps and Directions Hospital/ER address, outpatient-service address, phone number, and campus map resources. Use before driving to avoid wrong-building delays.
The Woodlands Resources Cafeteria, coffee shop, gift shop, Family Advocacy, child life, chaplain, vending, pediatrics, urgent care, specialty-care, and SPLASH program references. Use for family support during a hospital stay or longer visit.
Urgent Care The Woodlands Campus Walk-in note, wait-time caution, Save My Spot/virtual care references, age-through-21 urgent care description, and minor illness/injury list. Use for stable minor illnesses and injuries that may not require the ER.
MyChart information MyChart appointment scheduling, reminders, video visits, pre-registration, check-in, billing, medical records, provider communication, wait list offers, and PreCheck-In steps. Use before scheduled visits and for portal tasks.
Medical and Health Records Health Information Management hours, phone, Release of Information form, handwritten-signature rule, processing estimate, fees, radiology request phone, and billing statement phone. Use for formal medical-record copies and records release questions.
Accepted Insurance Plans Insurance-plan participation guidance, Woodlands applicability, out-of-network authorization rules, and emergency-services prior-authorization note. Use before non-emergency services and insurance-network planning.
Financial Assistance Financial assistance policy overview, eligibility framework, financial counselors, payment policy, and application access guidance. Use when bills, insurance gaps, or financial hardship may affect care planning.
Family Advocacy Family Advocacy support for questions, concerns, compliments, complaints, communication help, and patient-rights advocacy. Use when you need non-medical help communicating about a care experience.
Independent guide notice: This website is not Texas Children’s Hospital, a medical provider, emergency dispatcher, insurer, billing department, or patient portal. Always confirm diagnosis, emergency instructions, appointments, records, pricing, insurance, visitor rules, and campus directions directly with Texas Children’s or emergency services.

Texas Children’s Hospital The Woodlands FAQs

These questions focus on the Woodlands campus, including address, phone, ER, urgent care, outpatient clinics, inpatient services, MyChart, records, billing, parking, and location confusion.

1. Where is Texas Children’s Hospital The Woodlands located?
Texas Children’s Hospital The Woodlands is located at 17600 Interstate 45 South, The Woodlands, TX 77384. The outpatient-services building is listed separately at 17580 I-45 South, The Woodlands, TX 77384.
2. What is the phone number for Texas Children’s Hospital The Woodlands?
The main phone number listed for Texas Children’s Hospital The Woodlands is 936-267-5000. Texas Children’s also lists central appointments at 832-824-9322 and the main Texas Children’s number at 832-824-1000.
3. Is Texas Children’s Hospital The Woodlands ER open 24 hours?
Yes. The official emergency-center page states the Emergency Center at Texas Children’s Hospital The Woodlands is open 24 hours a day, 7 days a week.
4. Should I use urgent care or the ER?
Use the ER for life-threatening or severe symptoms such as trouble breathing, seizures, major trauma, severe dehydration, poisoning, or heavy bleeding. Texas Children’s Urgent Care may be appropriate for stable minor illnesses and injuries, but availability and wait times can vary.
5. Where do I park for outpatient services?
The official outpatient-services page says the outpatient building is at 17580 I-45 South and instructs families to park in the parking garage and enter through the skybridge on the second floor of the garage.
6. What outpatient specialties are available at The Woodlands?
The outpatient-services page lists many clinics, including Adolescent Medicine, Allergy and Immunology, Audiology, Cancer and Hematology, Cardiology, Dermatology, Diabetes and Endocrinology, ENT, Gastroenterology, Neurology, Ophthalmology, Orthopedics, Pediatric Surgery, Pulmonary Medicine, Radiology, Sports Medicine, Urology, and therapy services.
7. What inpatient services are listed at Texas Children’s Hospital The Woodlands?
The inpatient-services page lists a 24/7 pediatric Emergency Center, 32 acute care beds, pediatric surgical services, Children’s Sleep Center, EEG laboratory, Radiology, Infusion Center, Pathology, NICU, PICU, child life specialists, Patient & Family Services, dining area, family library, chapel, and gift shop.
8. How do I request medical records from Texas Children’s?
Use MyChart for online access when available, or complete a Release of Information form through Health Information Management. Texas Children’s states the form requires a handwritten signature and that requests may take approximately 10 to 14 business days to process.
9. Does Texas Children’s Hospital The Woodlands accept my insurance?
Texas Children’s accepted-insurance page applies to The Woodlands hospital location, but families should confirm network participation directly with their health plan. For non-emergency out-of-network services, authorization and a single-case agreement may be required before care.
10. How do I know if my appointment is at the hospital or outpatient building?
Check your MyChart appointment, reminder message, clinic name, building, floor, and address. The hospital and Emergency Center are at 17600 I-45 South, while outpatient services are listed at 17580 I-45 South.