Ssm Health Depaul Hospital: Address, Phone & Patient Info

by
St. Louis Area Hospital Guide · Checked September 2026

SSM Health DePaul Hospital address, phone numbers, ER, patient info, MyChart, records, billing, parking, and visitor guide

SSM Health DePaul Hospital – St. Louis is a full-service hospital campus at 12303 DePaul Drive, Bridgeton, MO 63044. The main hospital number is 314-344-6000, and the Emergency Department number is 314-344-6360.

This guide gives patients and families the practical details they usually need before calling, driving, visiting, requesting records, paying a bill, finding a doctor, checking ER access, using MyChart, or planning a hospital appointment.

Call Main Hospital: 314-344-6000 Emergency Department: 314-344-6360 Official Hospital Page Phone Directory
Medical emergency: Call 911 or go to the nearest emergency department for chest pain, stroke symptoms, trouble breathing, severe bleeding, poisoning, major injury, loss of consciousness, suicidal thoughts, severe allergic reaction, or a rapidly worsening condition. Do not use MyChart messages, email, or website forms for emergencies.
Hospital address 12303 DePaul Drive

Bridgeton, MO 63044. SSM Health also brands the facility as DePaul Hospital – St. Louis.

Main hospital 314-344-6000

Use for hospital routing, inpatient connection, general questions, and operator help.

Emergency Department 314-344-6360

The ER is listed by SSM Health as open 24 hours. Use 911 for life-threatening emergencies.

Patient information 314-344-7050

Use for admitted-patient information and hospital visitor routing when appropriate.

Medical records 314-344-6295

Use for Health Information Management record-release questions.

Visitor hours 8 a.m. – 8 p.m.

Compassionate-care exceptions may be made with nursing leader permission.

Start here: choose the right DePaul Hospital route

Use the hospital route that matches your need instead of calling several departments or relying only on a search result.

Need Best route What to have ready
Life-threatening emergency Call 911 or go to the Emergency Department Patient age, symptoms, medication list, allergies, and current location.
General hospital question Main hospital: 314-344-6000 Department name, patient name if admitted, date of service, or appointment location.
Patient room or admitted-patient information Patient Information: 314-344-7050 Patient full name, relationship to patient, and privacy-code information if required.
Find a physician or specialist Physician Referral: 314-776-3627 or SSM Health Find a Doctor Insurance plan, symptoms or specialty needed, preferred location, and referral order if required.
Request full medical records Health Information Management: 314-344-6295 Photo ID, patient authorization, date range, recipient, and whether records are for personal, doctor, attorney, insurance, or disability use.
Hospital bill or payment plan SSM Health billing customer service: 888-918-3512 Account number, guarantor name, date of service, insurance card, and bill statement.
Cost estimate for planned care Price estimate team: 844-989-6292 CPT code if available, ordering provider, insurance information, and planned service location.
Best call-prep shortcut: write down the patient’s full legal name, date of birth, appointment date, service line, insurance plan, doctor name, and the exact document or department you need before calling.

SSM Health DePaul Hospital phone directory

These are the hospital and SSM Health numbers patients, visitors, and caregivers most often need.

Department or purpose Phone / route Use it for
Main hospital / operator 314-344-6000 Hospital routing, department transfer, inpatient connection, and general campus questions.
Emergency Department 314-344-6360 ER location questions when safe to call. Use 911 for emergencies.
Patient Information 314-344-7050 Admitted-patient information and visitor routing when allowed by privacy rules.
Hospital Imaging 314-344-6350 Imaging appointment questions, radiology directions, and test-prep routing.
Medical Records / HIM 314-344-6295 Complete chart copies, record-release authorization, fax/email status, and records questions.
Physician Referral 314-776-3627 Finding an SSM Health doctor, specialist, or care location.
Customer Service 855-989-6789 General SSM Health support and patient-service routing.
Billing customer service 888-918-3512 Hospital bills, payment by phone, payment plans, and financial-assistance questions.
Price estimates 844-989-6292 Personalized estimate help before scheduled hospital services.
Pastoral Care 314-344-7080 Spiritual care, chaplain support, prayer, and support during health care decisions.
Third Party Liability / Work Comp 888-989-2751 Worker’s compensation or third-party liability service questions.
MyChart Help Desk 1-888-97CHART MyChart login, access, proxy, technical, and account-support questions.

Address, map, and correct campus destination

DePaul is a hospital campus with a main hospital, Emergency Department, medical office buildings, outpatient services, parking lots, and a parking garage.

Main hospital address

SSM Health DePaul Hospital – St. Louis
12303 DePaul Drive
Bridgeton, MO 63044
Main: 314-344-6000
ER: 314-344-6360

Use DePaul Drive for the hospital campus. Follow campus signs for the main entrance, Emergency Department entrance, medical office buildings, parking garage, and outpatient registration.

Before leaving home

  • ER visit: use the Emergency Department entrance and call 911 if symptoms are life-threatening.
  • Imaging or outpatient test: confirm whether registration is in the main hospital or a medical office building.
  • Specialist appointment: check your appointment reminder for building number, suite, floor, and parking lot.
  • Medical records: use the Health Information Management contact before driving to campus.
  • Visitor trip: call Patient Information if you need room routing or current visitor restrictions.

Emergency Room at SSM Health DePaul Hospital

The Emergency Department is the right route for urgent or life-threatening conditions. For immediate danger, call 911 first.

ER address
12303 DePaul Drive, Bridgeton, MO 63044.
ER phone
314-344-6360. Call only when it is safe. Use 911 for life-threatening symptoms.
Published hours
Open 24 hours.
Pediatric ER note
SSM Health states the ER is staffed by board-certified SSM Health Cardinal Glennon physicians providing pediatric emergency expertise 24/7 for infants, children, and adolescents.
Common ER reasons
Breathing problems, chest pain, stroke symptoms, severe bleeding, broken-bone concern, head injury, dehydration, vomiting, high fever, poisoning, seizures, severe pain, or rapid worsening.
Do not delay emergency care: If symptoms are severe or suddenly worsening, call 911. Website wait-time tools, portals, and phone calls should never delay emergency treatment.

Appointments, doctors, referrals, and specialty visits

Many outpatient services on or near the DePaul campus use separate clinic schedules, suite numbers, provider offices, and appointment rules.

Check whether the visit is hospital-based or clinic-based. Hospital registration, the Emergency Department, medical office building appointments, behavioral health, imaging, rehab, and surgery may use different entrances.
Call the department listed on your order or appointment reminder. If you do not know the department, call the main hospital at 314-344-6000 or physician referral at 314-776-3627.
Bring insurance and referral information. For specialist visits, bring your insurance card, photo ID, referral order if required, medication list, imaging discs if requested, and prior records.
Use MyChart for eligible scheduling and eCheck-in. MyChart may allow appointment scheduling, eCheck-in, reminders, prescription refill requests, test results, and bill payment.
Confirm building, floor, suite, and parking lot. The DePaul campus includes multiple medical office buildings and hospital entrances. Confirm the exact location before you drive.
Care need Best starting route Practical note
Find an SSM Health doctor SSM Health Find a Doctor or 314-776-3627 Search by specialty, location, insurance, provider name, or condition.
Hospital imaging 314-344-6350 Ask about order requirements, fasting, contrast instructions, arrival time, and campus registration.
Cardiac or pulmonary rehab Cardiac & Pulmonary Rehab at DePaul SSM Health lists this service on the hospital campus and describes rehab as by appointment only.
Maternity care Family Birthplace and OB care resources Use SSM Health maternity pages or your OB office for labor, delivery, prenatal, and high-risk pregnancy instructions.
Behavioral health SSM Health Behavioral Health at DePaul Hospital For emotional crisis, suicidal thoughts, or immediate danger, call 911 or go to the nearest ER.
Surgery or procedure Ordering surgeon, procedure scheduler, or main hospital routing Ask about arrival time, pre-registration, medication instructions, fasting, driver requirement, and estimate.

Hospital services and patient-care areas

SSM Health describes DePaul as a comprehensive St. Louis-area hospital with emergency care, stroke and heart services, surgery, maternity, behavioral health, imaging, rehab, and multiple outpatient specialties.

Emergency medicine

Emergency care is available 24/7 at the DePaul ER. Pediatric emergency expertise is listed through SSM Health Cardinal Glennon physician staffing.

Stroke and heart care

SSM Health describes DePaul as a Joint Commission-certified Comprehensive Stroke Center and Level II Time Critical Diagnosis STEMI Center.

Surgery and procedures

The hospital page highlights minimally invasive heart, spine, knee, hip, and weight-loss surgery technologies and procedures.

Maternity services

Pregnancy and childbirth services are offered through DePaul’s maternity resources and Family Birthplace information.

Behavioral health

Behavioral health programs and medical detoxification stabilization services are connected to the DePaul campus.

Imaging and diagnostics

Hospital Imaging can help with radiology questions, test preparation, orders, and campus directions.

Cardiac and pulmonary rehab

Campus rehab services may help eligible patients after cardiac or pulmonary events and procedures.

Outpatient medical groups

SSM Health Medical Group locations on the campus include specialty and primary-care offices in medical office buildings.

Service confirmation tip: Always confirm whether your service is inside the main hospital, Emergency Department, North Building, South Medical Building, East Medical Office Building, or another campus location before arriving.

DePaul campus navigation: main entrance, ER, medical office buildings, registration, and records

The campus has several destinations that can sound similar. Use your appointment letter or the campus map before leaving.

Campus destination What you may find there Before you go
Main hospital entrance Hospital lobby, information desk, Café DePaul access, chapel, patient tower routing, inpatient visitor routing, and general hospital services. Call main hospital or Patient Information if you need room routing or visitor confirmation.
Emergency Department entrance 24-hour ER, pediatric emergency expertise, emergency waiting area, and urgent hospital access. Call 911 if symptoms are life-threatening or transport is unsafe.
Medical Office Building 12255 SSM Health Medical Group offices and outpatient specialty destinations on the hospital campus. Confirm suite number, provider name, and whether Lot 1 or garage parking is best.
South Medical Building 12277 Outpatient medical offices and specialty clinics attached to the campus. Check your appointment reminder for floor, suite, and entrance.
East Medical Office Building 12266 Additional specialty and outpatient areas depending on your order or provider. Confirm exact department because building numbers are close together.
Health Information Management / Records Medical-record release routing and authorization processing. Call 314-344-6295 first; many record requests can be handled by form, fax, email, or mail.
Campus shortcut: Do not enter “SSM DePaul” only and assume GPS will take you to the right door. Use the exact department, building, suite, and entrance on your appointment reminder.

Visitor hours, mask guidance, patient information, and support

Visitor rules can change by unit, patient condition, infection-control status, and nursing-leader approval.

General visiting hours
8 a.m. to 8 p.m. Compassionate-care exceptions may be made with permission of the nursing leader.
Visitor policy
SSM Health says universal masking has been discontinued, but masks may still be required for known or suspected COVID-19 or upper respiratory symptoms.
Patient screening
Patients continue to be screened for upper respiratory symptoms, and masks are provided for those who need one.
Patient information
Call 314-344-7050 for patient-information routing when allowed by privacy rules.
Care concerns
Ask to speak with the care team, unit manager, patient-experience contact, or hospital operator if a patient concern needs attention.
Visitor call script: “I’m visiting a patient at SSM Health DePaul Hospital. Can you confirm the current visiting hours, room location, parking suggestion, entrance, mask guidance, and whether this unit has any restrictions today?”

SSM Health MyChart for DePaul patients

MyChart helps with many digital tasks, but it does not replace emergency care or a formal record request.

View results and records

Use MyChart to view many SSM Health records and test results. Some records may not appear and may require a formal medical-record request.

Message and refill requests

MyChart may allow secure messages to care teams and refill prescription requests when eligible.

Scheduling and eCheck-In

Use MyChart for eligible online scheduling, appointment reminders, eCheck-In, and arrival steps when available.

Billing and paperless settings

MyChart can be used to pay hospital, medical, and pharmacy bills online and manage paperless billing settings.

Open SSM Health MyChart MyChart Help: 1-888-97CHART
MyChart emergency warning: Do not use MyChart for emergency symptoms, sudden decline, suicidal thoughts, severe pain, or time-sensitive medical problems. Call 911 or go to the nearest ER.

Medical records: how to request DePaul Hospital records

Use MyChart for many quick items, but complete hospital records require a formal release request.

Records phone
Fax
314-344-6598
Email
ssmhealthintake@mrocorp.com
Mailing address
SSM Health DePaul Hospital, Attn: Health Information Management, 12303 DePaul Drive, St. Louis, MO 63044.
Best use
Complete chart, hospital stay, discharge summary, imaging report, lab report, itemized medical record, insurance request, attorney request, disability request, or doctor-to-doctor transfer.
Check MyChart first for simple access. Test results, visit summaries, appointment information, and some records may already be visible.
Download the official authorization form. Use SSM Health’s medical-records page and choose the DePaul Hospital section.
Specify the exact record range. Include admission date, discharge date, department, provider, test, imaging date, or date range.
State where records should go. Give the receiving doctor, facility, insurance company, attorney, agency, or personal email/mail address.
Confirm identity and authorization rules. Patient, parent, legal guardian, executor, power of attorney, or third-party requesters may need proof of authority.
Records privacy note: Hospitals must protect medical records under privacy laws. A family member may not be able to receive records unless the patient authorizes release or another legal authority applies.

Billing, insurance, price estimates, and financial help

Hospital bills can include hospital charges and separate professional bills from physicians, radiologists, anesthesiologists, pathologists, or other providers.

Billing need Best route What to ask
Pay a bill online SSM Health Pay My Bill Use the account number and guarantor information from your statement.
Pay by phone or ask billing questions 888-918-3512 Ask about current balance, insurance posting, due date, payment plan, or duplicate statement.
Estimate planned hospital care 844-989-6292 or price.estimate@ssmhealth.com Have the CPT code, insurance details, ordering physician, and exact hospital/service location ready.
Check insurance network SSM Health insurance accepted and your insurer Confirm facility network, doctor network, deductible, copay, coinsurance, prior authorization, and referral needs.
Financial assistance SSM Health Financial Assistance Ask about uninsured discount, underinsured help, income documents, application deadline, and payment plan options.
Work comp or third-party liability 888-989-2751 Ask how to route work comp, accident, liability, or third-party billing information.
Estimate warning: A hospital estimate is not a guarantee of final benefits or final patient responsibility. Additional tests, observation status, complications, medication, physician billing, deductible changes, and insurance processing can change the final bill.

Parking, valet, accessible parking, and public transportation

Parking choice depends on whether you are going to the main hospital, ER, medical office buildings, outpatient registration, or a specific clinic suite.

Accessible parking

SSM Health lists accessible parking at each hospital entrance, the medical office buildings, and each level of the parking garage.

Valet parking

Valet for the medical office buildings is listed from 7:00 a.m. to 5:00 p.m. for $2. Confirm current pricing before relying on it.

Emergency parking

Use the ER entrance and emergency parking route for emergency department visits. Follow current campus signs.

Metro bus access

SSM Health notes a metro bus stop near the entrance to parking lot 2. Check MetroStLouis for current routes and schedules.

Parking call script: “My appointment is at SSM Health DePaul Hospital in building ____ suite ____. Which entrance and parking lot should I use, and is valet available for that building today?”

Food, chapel, spiritual care, gift shop, and family support

Hospital amenities can matter during long appointments, admissions, surgery waiting, birth visits, and family caregiving.

Amenity Published detail Practical use
Chapel The Chapel is located off the main lobby and is open 24 hours a day. Use for prayer, quiet reflection, or spiritual support during a hospital stay.
Chaplains Chaplains are listed as available seven days a week from 8:00 a.m. to 4:00 p.m., with chaplain on-call 24 hours for emergency pastoral needs. Ask a nurse or dial 0 from a hospital phone to request chaplain contact.
Gift shop Located on the lobby level just inside the front entrance. Published hours are Monday-Thursday 8:00 a.m.-4:00 p.m., Friday 7:00 a.m.-3:00 p.m., closed Saturday and Sunday. Use for flowers, cards, snacks, toiletries, and visitor items; confirm holiday hours.
Café DePaul Located on the ground floor just past the information desk inside the main hospital entrance. Use for breakfast, lunch, deli selections, dinner, and limited late-night service depending on the published schedule.
Jazzman’s Café Located in the main hospital lobby, listed Monday-Friday from 6:30 a.m. until 2:00 p.m. Use for coffee, tea, smoothies, and baked goods during daytime weekday visits.
Vending machines Available 24 hours a day, 7 days a week on the main hospital floor and throughout the hospital. Helpful for after-hours visitors, surgery waiting, and overnight family support.

After your DePaul Hospital visit

Most post-visit questions fall into one of six routes: results, records, prescriptions, follow-up, billing, or care concerns.

Need test results?

Check MyChart and follow up with the ordering physician. Call the doctor’s office if results are urgent, confusing, or missing.

Need full records?

Call Medical Records at 314-344-6295 or submit the official SSM Health authorization form.

Need medication help?

Use MyChart refill requests when eligible or contact the prescribing office. For new severe reactions, seek urgent care or emergency care.

Need a follow-up appointment?

Check discharge instructions, MyChart, or the specialist office. Ask whether follow-up is with primary care, surgery, cardiology, neurology, OB, behavioral health, or another service.

Billing question?

Call 888-918-3512 with your account number, date of service, insurance details, and statement.

Concern about care?

Contact the unit manager, care team, patient-experience route, or hospital operator. Keep names, dates, unit, room number, and concern details ready.

Official source checklist for SSM Health DePaul Hospital

Use these official pages for final verification because phone numbers, visiting rules, parking, service hours, billing routes, and record-release instructions can change.

Official source What it verifies What to do after opening
SSM Health DePaul Hospital – St. Louis Hospital overview, visitor hours, phone numbers, patient resources, chapel, food, parking, valet, bus information, and campus-map access. Use it first for current DePaul campus information, then call the department if timing or access matters.
Emergency Room at DePaul Hospital ER address, ER phone, 24-hour status, emergency-service description, pediatric ER expertise, and 911 warning. Use for ER location planning only when safe. Call 911 for life-threatening emergencies.
Request Medical Records DePaul HIM phone, fax, email, mailing address, authorization-form route, and formal record-release instructions. Choose DePaul Hospital under St. Louis metro records and follow the authorization steps.
SSM Health MyChart MyChart features for records, results, messaging, refill requests, scheduling, eCheck-In, bill pay, app access, and help desk phone. Use for digital access, but submit a formal request for complete records when required.
Pay Your Bill Online bill pay, phone payment, billing statement basics, and billing customer-service route. Have your statement and account number ready before calling or paying online.
Requesting a Price Estimate Personalized estimate phone, estimate email, and information needed for a planned-service estimate. Ask your ordering doctor for CPT codes when possible and confirm insurance details.
Insurance Accepted SSM Health insurance-network guidance and current insurance notices. Check both SSM Health and your insurer because facility and physician network status can differ.
Financial Assistance Financial help, uninsured/underinsured assistance, emergency-care payment principles, and customer-service routing. Ask about eligibility before ignoring a hospital bill or missing a payment deadline.
Patient Rights and Responsibilities Visitation rights, medical-record rights, bill rights, confidentiality, and care-concern routes. Use for patient-rights questions, privacy concerns, and care-experience issues.
DePaul Hospital Campus Map Hospital campus layout, parking garage, medical office buildings, ER entrance, registration areas, café, records area, and department locations. Download it before a first visit or before driving to a medical office building on campus.
Independent guide notice: This website is not SSM Health, SSM Health DePaul Hospital, a medical provider, an insurer, or an emergency service. Always confirm urgent symptoms, appointments, restrictions, medical advice, records, billing, and prices with SSM Health or your licensed clinician.

SSM Health DePaul Hospital FAQs

Quick answers for address, phone, emergency care, visitors, records, MyChart, billing, estimates, parking, doctors, and campus navigation.

1. What is the address of SSM Health DePaul Hospital?
SSM Health DePaul Hospital – St. Louis is at 12303 DePaul Drive, Bridgeton, MO 63044. SSM Health brands the facility as a St. Louis-area hospital, but the campus is commonly listed in Bridgeton.
2. What is the main phone number for SSM Health DePaul Hospital?
The main hospital number is 314-344-6000. Use it for general hospital routing, department transfers, inpatient connection, and operator help.
3. Is the Emergency Room at DePaul Hospital open 24 hours?
Yes. SSM Health lists the Emergency Room at SSM Health DePaul Hospital as open 24 hours. The ER phone number is 314-344-6360. Call 911 for life-threatening symptoms or unsafe transport.
4. What is the DePaul Hospital patient information number?
The patient information number listed by SSM Health is 314-344-7050. Use it for admitted-patient information and visitor routing when allowed by privacy rules.
5. How do I request medical records from SSM Health DePaul Hospital?
Call Health Information Management at 314-344-6295, fax requests to 314-344-6598, or email the completed authorization to ssmhealthintake@mrocorp.com. SSM Health lists the mailing address as SSM Health DePaul Hospital, Attn: Health Information Management, 12303 DePaul Drive, St. Louis, MO 63044.
6. Can I use MyChart for DePaul Hospital records?
Yes, MyChart can show many SSM Health records, test results, appointment tools, refill requests, messages, and bill-pay options. A complete record copy may still require a formal medical-record request.
7. What are the visiting hours at SSM Health DePaul Hospital?
SSM Health lists general visitation hours as 8 a.m. to 8 p.m. Compassionate-care exceptions may be made with permission of the nursing leader. Always confirm current restrictions before visiting a specific unit.
8. Where should I park at SSM Health DePaul Hospital?
Parking depends on your destination. SSM Health lists accessible parking at each entrance, the medical office buildings, and each level of the parking garage. Valet for medical office buildings is listed from 7 a.m. to 5 p.m. for $2. Check your appointment reminder for the best entrance and lot.
9. How do I pay a DePaul Hospital bill or ask about financial help?
Use SSM Health Pay My Bill online or call billing customer service at 888-918-3512. Ask about payment plans, insurance posting, financial assistance, uninsured discounts, and due dates.
10. How do I get a price estimate for planned care at DePaul Hospital?
Call SSM Health’s price estimate team at 844-989-6292 or email price.estimate@ssmhealth.com. Have the planned service, CPT code if available, ordering physician, insurance information, and service location ready.