Oaklands Children’s Hospital: Pediatric Care & Info

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Pediatric Hospital Guide · Oakland CA · Emergency, Appointments, Records & Visitor Info

Oaklands Children’s Hospital pediatric care guide for UCSF Benioff Children’s Hospital Oakland

Oaklands Children’s Hospital is commonly searched by families looking for UCSF Benioff Children’s Hospital Oakland, the Oakland pediatric hospital campus at 747 52nd Street, Oakland, CA 94609.

Use this guide to find the official hospital page, appointment phone, pediatric emergency department, Level 1 trauma information, outpatient clinics, medical records, parking, shuttle, visitors, billing, family amenities, and map directions.

Appointments: 877-822-4453 Official Oakland Hospital Pediatric ER Info Contact Details
Emergency notice: If your child has a life-threatening emergency, call 911 or go to the nearest emergency department. This page is an independent hospital-navigation guide, not medical advice and not an official UCSF page.
Official name UCSF Benioff Children’s Hospital Oakland

This is the official Oakland pediatric hospital name used by UCSF.

Main address 747 52nd Street

Oakland, CA 94609.

Appointments 877-822-4453

UCSF lists this phone number for making an appointment for a child.

Oakland main hospital 510-428-3000

Use for main Oakland hospital and outpatient clinic routing.

Emergency care Pediatric ER

Oakland has a pediatric emergency room and Level 1 trauma center.

Patient room calls 510-428-3555 + ext.

Use when calling a patient room at the Oakland hospital.

About Oaklands Children’s Hospital / UCSF Benioff Children’s Hospital Oakland

Families often search “Oaklands Children’s Hospital,” “Oakland Children’s Hospital,” or “Children’s Hospital Oakland” when they mean the UCSF Benioff Children’s Oakland campus.

The official Oakland main hospital page describes the campus as home to inpatient and outpatient pediatric services, including radiology and imaging, specialty departments and clinics, a pediatric emergency room, intensive care, and Level 1 trauma care.

The hospital sits near the Oakland Outpatient Center and multiple specialty clinics. Families use this campus for emergency care, inpatient stays, surgery, specialty appointments, imaging, lab work, pediatric subspecialty care, family support, and complex-care coordination.

Name clarification: “Oaklands Children’s Hospital” with an “s” is not the official hospital name. The official Oakland pediatric hospital is UCSF Benioff Children’s Hospital Oakland.

Oaklands Children’s Hospital contact directory

Use the right phone number based on whether you need an appointment, patient room, medical records, billing, emergency care, or general Oakland hospital routing.

Need Official contact Best use
Main Oakland hospital and outpatient clinics 510-428-3000 General Oakland campus routing, department connection, clinic help, and hospital information.
Appointments 877-822-4453 Scheduling a child’s appointment with UCSF Benioff Children’s Hospitals.
Patient room 510-428-3555 + room extension Calling a hospitalized child’s room when you know the extension.
Pediatric Intensive Care Unit 510-428-3302 PICU-specific routing when appropriate and permitted.
Billing 866-433-4035 Billing statements, hospital charges, payment questions, and insurance billing help.
Medical Records 415-353-2221 Record requests, authorization forms, visit summaries, imaging/report requests, and release-of-information questions.
Security escort at night 510-428-3600 Nighttime security escort service at the Oakland campus.
Address 747 52nd Street, Oakland, CA 94609 Main hospital, pediatric emergency department, inpatient care, and campus navigation.
Call routing tip: For clinic-specific phone numbers and hours, open the Oakland main hospital page, scroll to “Our services,” and expand the clinic name.

Pediatric emergency room and Level 1 trauma care in Oakland

Use emergency services for urgent, serious, or life-threatening pediatric medical problems.

Pediatric emergency department

The Oakland campus has a pediatric emergency room dedicated to children and families needing urgent evaluation.

Level 1 pediatric trauma

UCSF describes the Oakland Emergency Department as certified as a Level 1 trauma center by the American College of Surgeons.

Regional critical care role

UCSF states the Oakland ED is the only state-designated Pediatric Critical Care Center in Alameda and Contra Costa counties.

When to call 911

Call 911 for severe trouble breathing, unconsciousness, major trauma, seizure emergency, serious burns, suspected poisoning, stroke-like signs, or any condition that feels immediately life-threatening.

Emergency checklist: Bring your child’s name, date of birth, medications, allergies, insurance card, recent discharge papers, specialist names, and legal guardian information if you can do so safely.

How to schedule appointments and clinic visits

Appointment routing depends on whether your child needs primary care, specialty care, imaging, lab work, surgery, or a referral.

Call the main appointment number. UCSF lists 877-822-4453 for making an appointment for your child.
Use the Oakland hospital page for clinic-specific contacts. Open the Oakland main hospital page, scroll to “Our services,” and expand the clinic name for contact numbers and hours.
Check whether a referral is needed. Many specialty visits require a primary-care referral, authorization, or medical records before scheduling.
Gather the child’s records. Prepare diagnosis, symptoms, imaging, lab results, medications, insurance card, referral note, and prior specialist notes.
Ask about location before the visit. Some clinics are in the main hospital, Oakland Outpatient Center, Claremont clinics, or another UCSF location.
Confirm arrival instructions. Ask about check-in time, parking, bridge connection, visitor limits, interpreter help, masks, and whether the child should fast.
Scheduling script: “I need an appointment for my child at the Oakland campus. The concern is ____. The referring doctor is ____. Insurance is ____. Which clinic should we schedule with, and what records should be sent first?”

Pediatric services at UCSF Benioff Children’s Hospital Oakland

The Oakland main hospital page lists many inpatient, outpatient, emergency, imaging, and specialty-care services.

Care area What families may need Best next step
Emergency medicine Sudden serious illness, injury, trauma, breathing problems, severe pain, poisoning, seizure, or urgent pediatric evaluation. Call 911 for life-threatening emergencies or go to the pediatric emergency department.
Radiology and imaging X-ray, ultrasound, MRI, CT, fluoroscopy, or imaging connected to specialty care or emergency visits. Ask the ordering provider where to check in and whether sedation, fasting, or prior authorization is needed.
Intensive care PICU-level monitoring, critical illness, serious injury, complex surgery recovery, or unstable medical conditions. Use care-team instructions and privacy rules for patient updates.
Diabetes and endocrinology Diabetes care, hormone conditions, growth concerns, thyroid issues, and related pediatric endocrine care. Prepare logs, devices, medications, labs, and referral details.
Cancer and blood disorders Oncology, hematology, sickle cell disease, infusion, follow-up, and complex care coordination. Bring prior pathology, imaging, labs, treatment plans, and insurance/referral authorization.
Fetal and newborn care Fetal treatment, neonatal care, NICU-level issues, and high-risk pediatric specialty planning. Ask the referring provider to send complete maternal-fetal records and imaging.
Surgery and procedure care Specialty surgery, anesthesia planning, pre-op instructions, recovery, and discharge instructions. Follow UCSF surgery-prep instructions and bring guardian ID and insurance card.
Family support services Child life, family lounges, school support, resource center, interpreter services, spiritual care, and amenities. Ask the welcome desk, family resource center, or care team for the correct support contact.

Oakland Outpatient Center and nearby pediatric clinics

Some appointments are across from the main hospital, not inside the inpatient hospital building.

Outpatient Center
UCSF says the Oakland Outpatient Center is across the street from the main hospital and connected to the main hospital by bridges on several levels.
Common use
Specialty clinic visits, outpatient services, records drop-off, imaging or tests, and follow-up appointments may route here depending on the clinic.
Address check
Always confirm whether your appointment is at 747 52nd Street, the Oakland Outpatient Center, Claremont clinics, or another UCSF location.
Records drop-off
UCSF says Oakland campus patients may drop off authorization forms and medical-record requests at the concierge desk on the first floor of the Oakland Outpatient Center.
Bridge access
Ask staff which level and bridge to use if moving between the hospital and outpatient center.
Location mistake warning: The hospital, outpatient center, and Claremont clinics are not the same entrance. Confirm the exact building before driving, using rideshare, or arranging medical transport.

Medical records, imaging records, release forms, and privacy

Medical-record access is controlled by privacy law and UCSF release procedures.

Record need What to prepare Best route
Visit summary or hospital stay records Child’s full name, date of birth, visit dates, hospital campus, record type, and parent/guardian authority. Use UCSF Medical Records instructions or call 415-353-2221.
Records for another doctor Receiving provider name, fax number, clinic address, and requested record date range. Submit authorization or ask the referring provider about UCSF’s secure provider access where applicable.
Imaging results Exam date, modality, body part, ordering provider, and whether images or reports are needed. Ask Medical Records or the imaging department how images are released.
School, insurance, or legal record Specific document request, deadline, delivery method, and authorization authority. Ask whether a certified, complete, or summarized record is needed.
Oakland drop-off Completed authorization forms and identification if required. UCSF says Oakland campus requests can be dropped off at the concierge desk on the first floor of the Oakland Outpatient Center.
Privacy reminder: Parents, guardians, teens, agencies, schools, insurers, and doctors may have different access rules. Ask Medical Records what authorization is required before assuming a record can be released.

MyChart, online access, test results, and provider messaging

UCSF describes MyChart as a confidential way to reach your child’s care team and access medical information online.

Use MyChart for routine messages

Use MyChart for non-urgent care-team messages, appointment information, test results, visit summaries, and online health information when available.

Proxy access matters

Parents and guardians may need proxy access to manage a child’s account. Teen privacy rules can affect what information a parent can see.

Do not use for emergencies

Use 911, the emergency department, or urgent phone instructions for medical emergencies. MyChart messages may not be reviewed immediately.

Virtual visits

For video visits, UCSF says families need a UCSF MyChart account and proxy access to the child’s account.

Portal tip: Before a scheduled visit, log in early to test access, confirm proxy permissions, review medications, and check whether questionnaires or eCheck-in tasks are due.

Visiting hours, caregiver rules, respiratory season, and patient safety

Visitor rules can change based on unit, infection control, age, season, patient condition, and hospital policy.

Visitor topic What UCSF guidance says What to do before visiting
Caregiver and visitor list During visiting hours, visitors can include two primary caregivers and up to four additional visitors who must be added to the visitor list before entry. Confirm the current unit rule and visitor list before traveling.
Respiratory virus season At both San Francisco and Oakland campuses, children under age 5 may not visit during respiratory virus season, typically November 1 to May 1. Check current restrictions if bringing siblings or young visitors.
Entrance screening UCSF notes weapons-detection screening systems at entrances to select facilities for safety. Arrive early and follow all security and check-in directions.
Welcome desk Desk staff can help direct visitors and answer lodging, dining, parking, and transportation questions. Ask the welcome desk if you are lost, need a family service, or need parking help.
Unit-specific rules PICU, NICU, oncology, surgery, isolation, and emergency areas may have extra limits. Call the unit or ask the care team before inviting additional visitors.
Visitor caution: Do not visit if you are sick, recently exposed to a contagious illness, or unsure about respiratory restrictions. Call first.

Parking, BART shuttle, public transit, and security escort

The Oakland hospital page gives practical parking and transportation details for families visiting the campus.

Garage and rates
UCSF’s Oakland main hospital page describes parking information and notes a maximum charge per 24-hour period. Confirm current rates before parking.
Street parking
Metered parking is available near the hospital on 52nd Street according to the Oakland main hospital page.
BART connection
UCSF gives bus directions between the hospital area and MacArthur BART using AC Transit line 18.
Night security escort
Call Security Services at 510-428-3600 to ask for an escort at night.
Rideshare tip
Use the exact building address from your appointment instructions. The main hospital and outpatient center may use different drop-off points.
Parking tip: If your child is scheduled for surgery or a longer visit, ask the desk about parking-discount coupons or validation before paying.

Billing, insurance, estimates, and financial assistance

Billing can be different for hospital services, professional services, imaging, labs, anesthesia, and specialty visits.

Billing issue What to check Best next step
Insurance network Plan network, referral requirement, authorization, primary-care approval, specialist approval, and covered location. Use UCSF Oakland insurance information and call your plan before specialty visits.
Referral authorization UCSF says families should have the primary care doctor or insurance company fax authorization to the UCSF doctor’s office when required. Bring a copy of the authorization to the appointment.
Separate statements UCSF billing guidance says Oakland patients may receive separate statements for hospital and professional services. Compare statement dates, provider names, hospital service, professional service, and insurance processing.
Personal estimate Pricing transparency resources include a Patient Estimate Program for personalized out-of-pocket estimates. Ask for an estimate before planned surgery, imaging, infusion, or specialty care when possible.
Help paying bill UCSF has financial counseling and help-paying-your-bill resources for eligible families. Call billing or financial counseling early, before accounts become harder to resolve.
Billing caution: Emergency care, inpatient care, anesthesia, professional physician services, radiology interpretation, lab work, and facility charges may bill separately. Keep every statement and insurance explanation of benefits.

Preparing for your child’s surgery or procedure

Follow the surgery team’s instructions exactly. Food, medication, arrival time, and guardian rules can affect whether surgery proceeds.

Confirm the exact building and check-in time. Surgery instructions may route families to a specific entrance, desk, floor, or department.
Bring guardian identification and insurance card. UCSF surgery-prep guidance says a parent, legal guardian, or authorized medical decision maker with photo ID and insurance card should accompany the child.
Follow fasting instructions. Do not guess. Ask the surgery team exactly when your child must stop solids, formula, breast milk, clear liquids, and medications.
Ask for interpreter help if needed. UCSF instructs families to tell staff if an interpreter is needed during the visit.
Plan parking before payment. UCSF says families should get a discount coupon from an Ambassador desk before paying for parking.
Prepare discharge support. Ask about pain medicine, activity limits, wound care, school note, follow-up visit, warning signs, and who to call after hours.

Family support, amenities, food, school, and child life services

Pediatric hospital visits can be stressful. UCSF lists several family-support resources at the Oakland campus.

Family lounges

UCSF says family lounges at the Oakland hospital are located on the third, fourth, and fifth floors.

Cafeteria and food

The Oakland main hospital page describes the Friendly Café and 24-hour vending-machine access near the café entrance.

Family Resource Center

The Family Resource Center supports caregivers of children admitted to the main hospital with information, amenities, and practical help.

Child life support

Child life specialists help children and teens adjust to hospital experiences, procedures, sibling visits, and stressful medical settings.

School program

UCSF describes classroom and bedside classes that help hospitalized children keep learning during treatment.

Interpreter services

Patient-rights guidance includes the right to request medical interpreter services when needed at no cost to the family.

Family support tip: Ask the welcome desk or nurse for help with food, lodging, transportation, school, interpreter services, sibling support, spiritual care, or family-resource needs.

Referrals, consultations, direct admissions, and medical professional routing

Some Oakland pediatric specialty visits require provider-to-provider communication, referral records, and insurance authorization.

Referral situation What is usually needed Family action
Primary-care referral Referral note, diagnosis, visit reason, growth chart, medication list, and insurance authorization if required. Ask your pediatrician to send records before the appointment.
Specialist consultation Clinic notes, labs, imaging reports, pathology, hospital discharge summaries, and treatment history. Confirm which UCSF clinic receives the records and fax number.
Critical-care consultation Provider-to-provider details, current condition, vital signs, diagnosis, and transfer/admission question. Have your child’s current treating provider use UCSF’s physician consultation route.
Direct admission A UCSF Oakland admitting physician or medical-staff process where appropriate. Follow the referring doctor’s instructions and do not arrive for admission without confirmed directions.
International or out-of-area care Records, diagnosis, insurance or payment information, scheduling plan, and travel coordination. Ask UCSF’s appointment team which department handles the case type.

Oaklands Children’s Hospital map and address

Use the main Oakland hospital address for the hospital and emergency department. Confirm the exact building for clinic appointments.

UCSF Benioff Children’s Hospital Oakland

747 52nd Street
Oakland, CA 94609
Main Oakland hospital: 510-428-3000
Appointments: 877-822-4453

Use this map for the Oakland main hospital and pediatric emergency department. For outpatient clinics, confirm whether your appointment is across the street or at another UCSF location.

Oakland Outpatient Center

Across from the Oakland main hospital
Connected by bridges on several levels
Use for selected clinics, records drop-off, and outpatient services.

Check your appointment instructions so you do not enter the wrong building or parking area.

Official source checklist for this Oaklands Children’s Hospital guide

Use these official sources for final verification because phone numbers, clinic hours, visitor rules, parking, billing, insurance, and medical-record steps can change.

Official source What it verifies When to use it
Oakland Main Hospital Address, appointment phone, inpatient and outpatient services, pediatric ER, Level 1 trauma center, parking, BART shuttle, security escort, café, and services list. Use first for main campus information.
Contact Us Oakland main phone, patient room phone, PICU phone, billing phone, medical-records phone, and hospital routing. Use when you need the correct department phone number.
Emergency Department Pediatric emergency-room information, Level 1 trauma center status, and Pediatric Critical Care Center status. Use for urgent-care and emergency-department context.
Oakland Outpatient Center Outpatient center location across from the main hospital, bridge connection, parking information, and clinic-service routing. Use for outpatient visits and location checks.
Medical Records Medical-record requests, privacy, Oakland drop-off option, and release-of-information routing. Use for copies, records, visit summaries, and provider record transfers.
Visiting Hours and Guidelines Caregiver and visitor rules, visitor-list process, respiratory-virus-season rules, welcome-desk support, and entrance safety screening. Use before visiting a hospitalized child.
Preparing for Surgery Surgery visit preparation, guardian ID, insurance card, interpreter help, and parking-discount instructions. Use before a planned surgery or procedure.
Health Insurance — Oakland Oakland insurance plan guidance, referral notes, authorizations, and insurance-card preparation. Use before scheduling specialty care or planned services.
Help Paying Your Bill Financial counseling, payment support, billing-help information, and assistance for eligible families. Use when cost, insurance, or unpaid balance questions arise.
Family Amenities Family lounges, cafés and cafeterias, family support amenities, and hospital-stay comfort resources. Use during inpatient stays and longer appointments.
Independent guide notice: This website is not UCSF Benioff Children’s Hospital Oakland, UCSF Health, an emergency department, an insurance plan, a billing office, or a medical provider. Use official UCSF sources for final appointment, emergency, visitor, billing, medical-record, surgery, and treatment decisions.

Oaklands Children’s Hospital FAQs

These questions focus on the Oakland pediatric hospital families commonly search as Oaklands Children’s Hospital, Oakland Children’s Hospital, or Children’s Hospital Oakland.

1. What is Oaklands Children’s Hospital officially called?
The official name is UCSF Benioff Children’s Hospital Oakland. Many families also search for Oakland Children’s Hospital or Children’s Hospital Oakland.
2. What is the address of UCSF Benioff Children’s Hospital Oakland?
The Oakland main hospital address is 747 52nd Street, Oakland, CA 94609.
3. What phone number do I call for Oakland pediatric appointments?
UCSF lists 877-822-4453 for making an appointment for a child. For Oakland main hospital and outpatient clinic routing, call 510-428-3000.
4. Does UCSF Benioff Children’s Hospital Oakland have a pediatric emergency room?
Yes. The Oakland campus has a pediatric emergency room and Level 1 trauma center. For life-threatening emergencies, call 911 or go to the nearest emergency department.
5. Is the Oakland emergency department a Level 1 trauma center?
Yes. UCSF states the Oakland Emergency Department is certified as a Level 1 trauma center by the American College of Surgeons and is the only state-designated Pediatric Critical Care Center in Alameda and Contra Costa counties.
6. How do I request medical records from the Oakland children’s hospital?
Use UCSF’s Medical Records page or call 415-353-2221. Oakland campus patients may also drop off authorization forms and medical-record requests at the concierge desk on the first floor of the Oakland Outpatient Center.
7. Where is the Oakland Outpatient Center?
The Oakland Outpatient Center is across the street from the Oakland main hospital and is connected by bridges on several levels. Confirm your exact appointment building before traveling.
8. What are the visitor rules at UCSF Benioff Children’s Hospital Oakland?
Visitor rules depend on hospital policy, unit, season, and patient condition. UCSF visitor guidance says visitors can include two primary caregivers and up to four additional visitors added to the visitor list during visiting hours, and children under age 5 may not visit during respiratory virus season, typically November 1 to May 1.
9. Does the Oakland hospital offer help with parking and transportation?
Yes. The Oakland main hospital page includes parking information, nearby metered parking, BART bus directions, and nighttime security escort service at 510-428-3600.
10. Is this page the official UCSF hospital website?
No. This is an independent navigation guide. Use official UCSF Benioff Children’s Hospital Oakland pages for final phone numbers, appointments, emergency instructions, visitor rules, medical records, billing, insurance, and treatment decisions.