Endeavor Health Evanston Hospital Emergency Room & ER Info

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Endeavor Health Evanston · Emergency Room · ER Info

Endeavor Health Evanston Hospital Emergency Department address, ER phone, trauma care, stroke care, pediatric emergency designation, parking, visitors, records, and billing

Endeavor Health Evanston Hospital Emergency Department is located at 2650 Ridge Ave., Evanston, IL 60201. The main phone number listed for the emergency department is 847-570-2000.

Use this ER guide to decide when to call 911, when to go to the emergency department, what to bring, where to park, how to contact medical records, how billing works after an ER visit, and how to check visitor or patient-support rules before arriving.

Emergency: Call 911 Call ER / Hospital: 847-570-2000 Official ER Page Map & Parking
Emergency warning: For a life-threatening medical emergency, call 911 now. Do not use a website, portal message, email, or routine appointment request for chest pain, stroke symptoms, severe shortness of breath, uncontrolled bleeding, poisoning, seizure, major injury, confusion, or sudden severe symptoms.
ER address 2650 Ridge Ave.

Evanston, IL 60201.

Phone 847-570-2000

Use for hospital routing, department connection, and non-911 questions.

Emergency care 24/7

Use the ER for serious symptoms. Call 911 when immediate emergency response is needed.

Trauma designation Level I

The official ER page lists Evanston Hospital Emergency Department as a Level I trauma center.

Pediatric ER designation EDAP

Listed as IDPH Emergency Department Approved for Pediatrics.

Stroke certification CSC

Listed with Joint Commission Advanced Stroke certification as a Comprehensive Stroke Center.

Start here: should you call 911, use the ER, or choose another care option?

Emergency care is for serious, sudden, or potentially life-threatening symptoms. For less severe problems, Endeavor Health may offer immediate care, same-day primary care, telehealth, or scheduled appointments.

Your situation Best first step What to do now
Chest pain, stroke symptoms, severe breathing trouble, major injury, seizure, poisoning, uncontrolled bleeding, or sudden confusion Call 911 Tell the dispatcher the symptoms, exact location, age, medicines, allergies, and whether the person is awake and breathing.
Serious but stable symptoms and safe transportation is available Go to Evanston Hospital Emergency Department Bring ID, insurance card if available, medication list, allergies, and emergency contact information.
Minor illness, sore throat, mild fever, small cut, sprain, minor burn, or non-life-threatening concern Consider Immediate Care or same-day care Use an emergency department if symptoms become severe or if you are unsure the condition is safe to wait.
Need test results, records, work note, portal help, or billing after an ER visit Use MyEndeavor, Medical Records, or Billing Gather patient name, date of birth, ER date, account number if available, and the specific document or question.
Need follow-up with a specialist or primary-care doctor Use discharge instructions, MyEndeavor, or Find a Doctor Follow the ER discharge plan and call the listed provider if symptoms worsen or instructions are unclear.
Best ER preparation bundle: photo ID, insurance card, medication list, allergies, medical conditions, recent test results, emergency contact, power of attorney or guardianship papers if needed, and the exact symptom timeline.

Evanston Hospital ER contact directory

Use 911 for emergencies. Use the hospital number or support offices for non-emergency routing, records, billing, patient concerns, and spiritual or language support.

Need Phone / route Use it for
Life-threatening emergency 911 Ambulance, emergency dispatch, immediate emergency response, stroke, heart attack, trauma, severe symptoms.
Evanston Hospital Emergency Department / main hospital 847-570-2000 Hospital operator routing, department connection, patient unit transfer, and non-911 location questions.
Patient Experience / Advocacy 847-570-1536 Compliments, complaints, care concerns, grievance routing, communication issues, and patient-family feedback.
Medical Records walk-in office 847-570-3988 Record-copy questions for Evanston Hospital, Room G225, Monday-Friday record office hours.
Medical Records access questions 847-982-4450 MyEndeavor Friends and Family Access, proxy access, and health-information questions.
Billing questions 847-570-5000 Northern suburbs hospital bills, ER account questions, payment plans, AutoPay, and billing support.
Patient Accounting and Finance 847-618-4747 Billing and insurance questions when directed by Endeavor billing resources.
Parking information 847-570-2120 Parking garage pay station and parking information questions.
Spiritual care / chaplain 847-570-2330 24-hour chaplain support, spiritual care, prayer, grief support, and end-of-life support.

When to go to Evanston Hospital Emergency Department

Use the emergency department when symptoms are serious, sudden, worsening, or unsafe to handle through immediate care or a routine appointment.

Call 911 immediately

Call for chest pain, stroke symptoms, severe trouble breathing, major trauma, uncontrolled bleeding, poisoning, seizure, fainting, severe allergic reaction, or sudden confusion.

Go to the ER

Use the ER for serious pain, head or neck injury, severe dehydration, complex fracture, severe infection symptoms, pregnancy emergency, suicidal thoughts, or rapidly worsening illness.

Consider immediate care

For non-life-threatening concerns such as sore throat, mild fever, small cuts, minor burns, allergies, sprains, or simple injuries, immediate care may be more appropriate.

Use follow-up care

After the ER, use discharge instructions, MyEndeavor, primary care, specialist care, medical records, or billing support for the next step.

Do not drive yourself if symptoms could affect consciousness, breathing, vision, coordination, severe pain, heavy bleeding, or safe driving. Call 911.

ER designations and what they mean for patients

Designations help explain the emergency department’s capabilities, but they do not replace medical triage or physician judgment.

Designation Plain meaning Patient tip
Level I trauma center The ER is recognized for high-level trauma capability and trauma-system participation. Call 911 for major injuries so EMS can choose the safest hospital and pre-alert the trauma team.
Emergency Department Approved for Pediatrics IDPH pediatric designation means the ED meets standards for emergency care of children. Bring the child’s weight, medicines, allergies, pediatrician name, immunization details, and guardian documents if needed.
Comprehensive Stroke Center certification Comprehensive Stroke Centers meet advanced standards for complex stroke evaluation and treatment capability. For face drooping, arm weakness, speech trouble, sudden vision loss, or severe sudden headache, call 911 immediately.
Teaching hospital environment Evanston Hospital is connected with medical education and may include physicians, residents, nurses, and specialists involved in care. Ask team members to identify themselves if you are unsure who is treating you.
Stroke reminder: Note the exact time symptoms started or the last known well time. That timing can affect emergency treatment options.

What to bring to the ER

Do not delay emergency care to gather paperwork. Bring what you can, but call 911 or go to the ER first when symptoms are severe.

Bring if available Why it helps Do not delay if missing
Photo ID and insurance card Helps registration and billing identify the patient correctly. Emergency care should not be delayed if ID or insurance is not available.
Medication list Helps the ER team avoid medication conflicts and understand current conditions. Bring pill bottles or a phone photo if a written list is not ready.
Allergy list Important for medications, contrast, food, latex, and procedure safety. Tell the nurse immediately if the allergy is severe.
Symptom timeline The time symptoms began can affect triage, stroke care, heart care, and testing. Say the best estimate if exact time is unknown.
Recent records or test results Outside records, imaging, lab results, surgery notes, and discharge summaries can help. The ER can begin care without complete outside records.
Legal or caregiver documents Guardianship, power of attorney, advance directive, custody, or proxy documents may help decision-making. Emergency care can start while records are clarified.

ER entrance, parking garage, valet, and campus arrival

Evanston Hospital has a large pay-on-foot parking garage. For emergencies, use the Emergency Department entrance or follow EMS instructions.

Main campus
2650 Ridge Ave., Evanston, IL 60201.
ER entrance
The campus map labels an Emergency Department walk-in entrance. In an emergency, follow ER signage or ambulance/EMS direction.
Parking garage
The hospital page describes a large pay-on-foot garage with pay stations in garage elevator lobbies.
Parking rates
The official page lists 0–30 minutes free, 30 minutes–6 hours at $4, and 6+ hours at $20, with discount guidance for longer visits. Confirm current rates before relying on them.
Valet
Valet parking is listed at the main entrance, Kellogg Cancer Center, and Women’s Hospital entrance for an $8 charge.
Accessible parking
Accessible parking is available near entrances, and valet may help patients and visitors with mobility needs.
Arrival tip: If someone is seriously ill or injured, use ER drop-off or call 911 first, then park. Do not search for parking while a patient needs immediate emergency attention.

ER visitor rules and hospital visitation

Visitor rules can change by department, patient condition, infection-control needs, safety issue, and hospital policy. Check the official Evanston Hospital visitor guidance before arriving.

Visit situation What to check Practical tip
Emergency Department visit Ask the ER team or front desk how many visitors are allowed, whether a support person may stay, and whether safety rules limit bedside access. Bring only essential support people when possible because ER space and privacy are limited.
Labor and delivery, mother-baby, pediatrics, ISCU, or antepartum Evanston Hospital posts separate visitor rules by unit. Confirm age restrictions and support-person rules before bringing children or extra visitors.
ICU, isolation, respiratory symptoms, or protected unit Masking, infection-control, visitor number, timing, and safety restrictions. Call the unit or hospital operator before arriving if the patient has isolation precautions.
After-hours visit Security check-in, entrance availability, unit approval, and support-person rules. Use official hospital instructions and do not assume all public entrances remain open overnight.
Family updates Whether the patient has authorized information sharing with you. Hospitals may need patient consent before discussing protected health information.
Privacy reminder: Do not photograph patients, screens, charts, staff, other visitors, or care areas without permission. ER areas involve protected health information and patient privacy.

After an ER visit: discharge papers, test results, follow-up, and warning signs

The ER visit is often the first step, not the full recovery plan. Read discharge instructions before leaving and ask questions if anything is unclear.

Read the discharge diagnosis and instructions. Look for medications, activity limits, wound care, diet, test-result follow-up, and return-to-ER warning signs.
Schedule follow-up quickly. Call the recommended primary-care provider, specialist, clinic, surgeon, pediatrician, or OB provider within the timeframe listed.
Use MyEndeavor for available results. Check visit summaries, test results, medication lists, and billing information when available in the portal.
Request records if another provider needs them. Use Medical Records if the outside doctor needs ER notes, imaging reports, labs, or discharge instructions.
Return if symptoms worsen. Follow the ER return precautions. Call 911 if symptoms become severe or unsafe to transport.
Handle billing separately. ER bills can include hospital facility charges and professional provider bills. Ask billing for an itemized statement if needed.

Medical records after an Evanston Hospital ER visit

Use MyEndeavor for available online records and Endeavor Health Medical Records for official copies, outside-provider sharing, radiology records, or authorized release.

Record need Best route What to include
ER visit summary or test result MyEndeavor portal Patient login, visit date, provider, test name, and message center if non-urgent clarification is needed.
Official ER record copy Medical Records Department Patient name, date of birth, ER visit date, record type, delivery method, photo ID, and authorization form if required.
In-person record request Evanston Hospital, 2650 Ridge Ave., Room G225 Completed authorization or onsite form and government-issued photo ID.
Records sent to another provider Medical Records / care-continuation request Receiving provider name, fax, phone, address, requested records, and urgency if follow-up care is scheduled.
Imaging report or radiology CD Medical Records / radiology record process Imaging date, modality, body part, ordering provider, recipient, and whether images or report are needed.
Caregiver or parent access MyEndeavor Friends and Family Access or Medical Records Relationship to patient, patient authorization, parent/guardian proof, power of attorney, or legal documents if applicable.
Records request script: “I need records from an Evanston Hospital Emergency Department visit on ____. Please tell me whether I should use MyEndeavor, Medical Records, a release form, or a provider-to-provider records request.”

ER billing, balance billing protections, estimates, and payment plans

Emergency billing can be confusing because the hospital facility bill, physician bill, radiology, lab, ambulance, and insurance processing may arrive separately.

Northern suburbs billing
Endeavor Health says Evanston Hospital, Glenbrook Hospital, Highland Park Hospital, and Skokie Hospital use the northern suburbs billing route.
Billing phone
Call 847-570-5000 for patient representative support, billing questions, payment plans, and AutoPay help.
Portal billing
Use MyEndeavor for available billing details, online payments, paperless billing, secure billing messages, and payment plan setup.
ER estimate issue
Emergency care is not usually handled like scheduled estimate shopping. Get emergency care first, then review billing, insurance, and financial assistance after stabilization.
Separate bills
Ask whether emergency physicians, radiology, anesthesiology, labs, specialists, or ambulance services bill separately from the hospital.
Balance billing
Emergency care and out-of-network provider situations may involve federal and state balance-billing protections. Ask billing and your insurer for a plain-language explanation.
Billing tip: If the bill looks wrong, request an itemized statement, insurance explanation of benefits, provider-bill list, payment-plan options, and financial-assistance screening.

Financial assistance after an ER visit

Financial help may be available depending on eligibility, insurance status, household income, and the type of care received.

Ask early

Call billing after receiving the account information if the ER bill is difficult to pay or you need help understanding charges.

Use the right hospital region

For Evanston Hospital, use the northern suburbs billing and financial-assistance route listed by Endeavor Health.

Prepare documents

Have household income, tax or pay information, insurance status, service date, account number, and hardship details ready.

Keep copies

Save application confirmations, letters, portal messages, payment-plan terms, and billing representative names.

Financial-help reminder: A financial-assistance application does not automatically erase a balance unless Endeavor Health approves the application and confirms the result in writing.

MyEndeavor portal after an Evanston Hospital ER visit

MyEndeavor is Endeavor Health’s patient portal powered by MyChart. NorthShoreConnect users now use MyEndeavor for Evanston Hospital-related care access.

Use for
Available test results, visit summaries, messages, appointments, prescription requests, bills, estimates, paperless billing, and Friends and Family Access.
Login note
NorthShoreConnect became MyEndeavor. Existing NorthShoreConnect users can use the new MyEndeavor route for current access.
Proxy access
Use Friends and Family Access for authorized caregiver, parent, guardian, or family access. Do not share passwords.
Not for
Emergencies, severe symptoms, urgent return precautions, chest pain, stroke symptoms, or time-sensitive medical advice.
Support
If portal access does not show the ER visit or another person’s record, use MyEndeavor support or Medical Records guidance.
Portal safety: Do not wait for a portal reply during an emergency. Call 911 or go to the emergency department.

Language, communication, accessibility, chaplain, and patient support

Ask for help early if you need an interpreter, sign-language support, assistive communication, wheelchair assistance, spiritual care, or patient advocacy.

Support need What to ask Why it matters
Interpreter or language help “I need an interpreter for medical communication.” Endeavor Health states patients and families have the right to effective communication in a language or communication device they understand.
Sign language or assistive communication “I need sign-language or assistive communication support.” Accurate emergency communication helps consent, medication safety, discharge instructions, and follow-up.
Chaplain or spiritual care Call 847-570-2330 or ask the nurse for chaplain support. Evanston Hospital chaplain support is listed as available 24 hours.
Patient advocacy Call 847-570-1536 or contact Patient Experience. Use for compliments, concerns, complaints, and patient-family communication issues.
Mobility help Request wheelchair, valet, accessible parking, or staff assistance. Emergency and hospital visits can involve long walks, garage navigation, and multiple entrances.

Endeavor Health Evanston Hospital Emergency Department map

Use this map for the Evanston Hospital campus. Follow Emergency Department signs for ER walk-in access and use 911 for ambulance response.

Evanston Hospital Emergency Department

2650 Ridge Ave.
Evanston, IL 60201
ER / hospital phone: 847-570-2000
Emergency: 911

Main campus map. Use official campus signage for Emergency Department, parking garage, main entrance, Women’s Hospital, Kellogg Cancer Center, and valet locations.

ER arrival checklist

  • Call 911 for life-threatening symptoms or unsafe transportation.
  • Use 2650 Ridge Ave., Evanston, IL 60201 for the hospital campus.
  • Follow Emergency Department signage for ER walk-in access.
  • Bring ID, insurance card, medications, allergies, and emergency contact if available.
  • Ask staff before leaving the ER if symptoms change or wait times are confusing.
  • Save discharge papers, billing account numbers, and follow-up instructions.

Official source checklist for Evanston Hospital ER information

Use these official and government sources for final verification because ER operations, visitor rules, portal access, parking, billing, and records procedures can change.

Official source What it verifies When to use it
Evanston Hospital Emergency Department ER name, address, phone, directions, Level I trauma center, EDAP pediatric designation, and Comprehensive Stroke Center certification. Use first for ER-specific location and designation information.
Evanston Hospital Hospital campus planning, visitor guidance, parking garage, valet, dining, Wi-Fi, pharmacy, chaplain, language services, and featured services. Use for hospital visit planning beyond the ER door.
Care options Emergency care, immediate care, telehealth, same-day care, and care-route comparison. Use when deciding whether ER, immediate care, or scheduled care fits a non-life-threatening condition.
MyEndeavor login Patient portal login route for MyEndeavor. Use after the ER for available results, messages, bills, appointments, and visit summaries.
NorthShoreConnect to MyEndeavor NorthShoreConnect transition, MyEndeavor access, login continuity, app changes, and portal features. Use if you previously used NorthShoreConnect for Evanston Hospital care.
Medical records Record-request route, Evanston Hospital Room G225, medical-record phone, ID requirements, and request timing. Use for ER notes, imaging, labs, discharge documents, and outside-provider record sharing.
Billing Northern suburbs billing route, MyEndeavor bill pay, guest pay, billing phone, hours, payment plans, AutoPay, and paperless billing. Use for ER bills, account questions, payment plans, and itemized-statement questions.
Price transparency Hospital price-transparency resources and cost-estimate guidance. Use for planned non-emergency cost questions, not for delaying emergency care.
Interpreter and language assistance Interpreter, sign-language, assistive communication, and language-access support. Use when a patient or family member needs communication support.
Illinois Hospital Report Card State hospital profile, address, phone, license number, nonprofit status, and state designations. Use as a government facility-reference source.
Independent guide notice: This website is not Endeavor Health, Evanston Hospital, the Emergency Department, an ambulance service, an insurance company, a billing office, or a medical provider. Use official hospital, physician, insurance, billing, medical-record, and emergency sources for final decisions.

Endeavor Health Evanston Hospital Emergency Room FAQs

These answers focus on ER address, phone, 911 safety, trauma designation, pediatric emergency care, stroke certification, parking, visitors, records, billing, and MyEndeavor.

1. What is the address of Endeavor Health Evanston Hospital Emergency Department?
Endeavor Health Evanston Hospital Emergency Department is located at 2650 Ridge Ave., Evanston, IL 60201.
2. What is the phone number for Evanston Hospital Emergency Department?
The official Emergency Department page lists 847-570-2000. For a life-threatening emergency, call 911 instead of calling the hospital first.
3. Is Evanston Hospital Emergency Department open 24 hours?
Emergency departments provide emergency care 24 hours a day. For serious symptoms such as chest pain, stroke symptoms, severe breathing trouble, major trauma, or uncontrolled bleeding, call 911.
4. Is Evanston Hospital a Level I trauma center?
Yes. Endeavor Health lists Evanston Hospital Emergency Department as a Level I trauma center.
5. Does Evanston Hospital ER treat children?
Yes. The official ER page lists an Illinois Department of Public Health pediatric facility designation: Emergency Department Approved for Pediatrics, also called EDAP.
6. Is Evanston Hospital a Comprehensive Stroke Center?
Yes. Endeavor Health lists Evanston Hospital Emergency Department with Joint Commission Advanced Stroke certification as a Comprehensive Stroke Center.
7. Where do I park for Evanston Hospital ER?
Evanston Hospital has a pay-on-foot parking garage. For emergency drop-off, follow Emergency Department signage. If a patient needs immediate care, use ER drop-off or call 911 first, then park.
8. How do I get medical records after an Evanston Hospital ER visit?
Use MyEndeavor for available online records or contact Medical Records. The Evanston Hospital medical records walk-in location is listed at 2650 Ridge Ave., Room G225, Evanston, IL 60201, with phone 847-570-3988.
9. How do I pay or question an Evanston Hospital ER bill?
Use the northern suburbs Endeavor Health billing route for Evanston Hospital. You can use MyEndeavor or guest pay when available. For billing questions or payment-plan help, call 847-570-5000.
10. Can I use MyEndeavor for ER results and billing?
Yes. MyEndeavor can be used for available test results, visit summaries, messages, appointments, billing details, and payment features. Do not use portal messages for emergencies.