Dignity Health – Mercy General: Contact & Patient Info

by
Sacramento Patient Guide · ER · Records · Billing · Visitors

Dignity Health Mercy General Hospital contact, emergency room, patient portal, medical records, billing, visitor, and parking guide

Dignity Health – Mercy General Hospital is located at 4001 J Street, Sacramento, CA 95819. The main hospital phone number listed by CommonSpirit Health is 916-453-4545.

This guide helps patients, families, caregivers, and visitors quickly find the right Mercy General contact point for emergency care, OB emergency care, appointments, medical records, My Portal, billing, financial assistance, insurance, patient concerns, amenities, parking, and Sacramento campus directions.

Call Hospital: 916-453-4545 Official Hospital Page Emergency Room Info Medical Records
Emergency notice: If symptoms may be life-threatening, call 911 or go to the nearest emergency department. This guide is informational only and is not a substitute for medical advice, diagnosis, treatment, emergency instructions, insurance confirmation, or official hospital communication.
Hospital address 4001 J Street

Sacramento, CA 95819.

Main phone 916-453-4545

Use for hospital routing, ER contact, patient information, and department connection.

Emergency room Open 24 hours

CommonSpirit lists Mercy General ER hours as open 24 hours daily.

Known strength Heart & vascular care

Mercy General is described as a major referral center known for heart and vascular care.

Medical records 916-854-2000

Greater Sacramento hospital medical records questions and authorization support.

Hospital billing 888-488-7667

Use for hospital billing questions. Financial counseling for Mercy General is 916-389-8626.

Start here: which Mercy General contact do you need?

The fastest route depends on whether you need emergency care, a department, records, billing, portal support, visitor rules, or a physician connection.

Your need Best starting point What to have ready
Life-threatening emergency Call 911 or go to the nearest emergency department Symptoms, medications, allergies, age, pregnancy status if relevant, and emergency contact.
Mercy General ER information Call 916-453-4545 or use the official Emergency Room page Patient name, symptoms, arrival method, and whether the patient is pregnant or recently postpartum.
Hospital patient information Main hospital number: 916-453-4545 Patient full name, date of birth if authorized, relationship to patient, and department/unit if known.
Medical records Greater Sacramento Health Information Management: 916-854-2000 Patient name, date of birth, visit date, facility, records needed, recipient, and signed authorization if required.
My Portal help My Portal login or technical support: 844-274-8497 Email used for invitation, patient date of birth, facility, and error message if login failed.
Billing or payment plan Hospital billing: 888-488-7667; Mercy General financial counseling: 916-389-8626 Account number, statement date, insurance card, payment question, and financial assistance need.
Find a doctor or appointment Dignity Health provider search or Mercy Medical Group: 916-733-3400 Specialty needed, insurance plan, location preference, referral requirement, and medical records.
Fast call script: “I’m calling about Mercy General Hospital in Sacramento. I need emergency / records / billing / patient information / visitor / appointment help. The patient’s name is ____ and the best callback number is ____.”

Mercy General Hospital contact directory

Use the correct phone number for the right issue. For emergencies, call 911 or the hospital/ER directly rather than using portal messages.

Department or need Phone / contact Use it for
Main hospital 916-453-4545 Hospital operator, department routing, ER contact, patient information, and general Mercy General questions.
Emergency Room 916-453-4545 Emergency department contact and official ER location information. Call 911 for life-threatening symptoms.
Medical records 916-854-2000; fax 916-854-2497 Hospital medical records, billing records request forms, release authorization, and HIM questions.
Hospital billing questions 888-488-7667 Hospital billing inquiries, statements, insurance billing questions, and account help.
Mercy General financial counseling 916-389-8626 Mercy General payments, financial assistance, payment arrangements, and in-person payment support.
Hospital payments and payment plans 866-397-9272 Payment arrangements and hospital payment plan support.
Patient portal support 844-274-8497 Expired portal invitation, login trouble, regional portal link problems, and account access support.
Patient relations / advocates 888-242-1555 Patient advocacy questions, service concerns, billing or referral help, and feedback routing.
Mercy Medical Group 916-733-3400 Clinic-related questions, doctor appointments, medical group scheduling, and primary care/specialty routing.
Quality, Risk, Safety and Customer Services 916-733-6964 Formal complaint, grievance, safety concern, or unresolved patient-experience issue.

Emergency room at Dignity Health Mercy General Hospital

The official Emergency Room page lists Mercy General ER at 4001 J Street, Sacramento, with 24-hour daily emergency room hours.

Use ER for urgent symptoms

Chest pain, stroke symptoms, severe breathing difficulty, major trauma, uncontrolled bleeding, severe allergic reaction, poisoning, severe abdominal pain, fainting, or new neurological symptoms need urgent medical attention.

ER team and support

The official ER page describes care for critical injuries and illnesses with emergency physicians, physician assistants, nurses, radiologists, and laboratory technologists.

Emergency parking

Mercy General notes limited parking near the ER is reserved for emergency patients. Use signs and staff instructions when arriving.

Visitor limits may apply

Emergency treatment areas may limit visitor access for safety, privacy, infection prevention, and care-team workflow.

Do not delay emergency care: A website guide cannot tell you whether a symptom is safe to wait on. For sudden or severe symptoms, call 911 or seek emergency care immediately.

OB Emergency Department and pregnancy-related urgent care

Mercy General’s Emergency Room page gives specific routing for urgent pregnancy-related needs.

Who it is for
Patients more than 14 weeks pregnant or up to six weeks postpartum with urgent or emergent pregnancy-related needs.
Common reasons
Urgent pregnancy concerns, active labor assessment, or postpartum concerns up to six weeks after delivery.
Where to go
The OB Emergency Department is listed on the 3rd floor of the South Wing. The ER page says to enter through the main ER and follow signs to the OBED.
Before arrival
Call 911 for severe emergency symptoms. If you are unsure, call Mercy General or your OB care team for the safest routing.
Bring if available
Photo ID, insurance card, medication list, prenatal records if available, due date, provider name, and allergy list.
Pregnancy warning: Heavy bleeding, severe abdominal pain, seizures, trouble breathing, chest pain, decreased fetal movement, severe headache, fainting, or signs of stroke should be treated as urgent or emergency symptoms.

Hospital services and departments at Mercy General

Mercy General’s official page lists a broad service mix. Always confirm the exact department, appointment location, physician participation, and insurance coverage before a planned visit.

Service area What it may involve Patient tip
Emergency care Emergency medicine, diagnostic imaging, lab support, emergency physicians, nurses, and critical-injury or illness care. Use 911 for life-threatening symptoms; use the ER page and main phone for location/routing questions.
Cardiology and heart care Heart and vascular care, advanced heart conditions, valve disease, heart failure, heart attack, arrhythmias, and rehabilitation connections. Ask whether your appointment is at the hospital, Lucchetti Anderson Cardiovascular Center, a medical group office, or another Dignity Health site.
Critical care Care for seriously ill hospital patients who need intensive monitoring and complex treatment. Visitor access and updates may differ by ICU rules, patient condition, and care-team instructions.
Family Birth Center and women’s health Labor and delivery, postpartum recovery, OB emergency routing, tours, and pregnancy-related support. Check visitor guidelines and tour availability before the due date.
General surgery Surgical treatment for conditions such as gallbladder problems, hernias, appendicitis, reflux, and tumors, including minimally invasive and robotic-assisted techniques when appropriate. Ask about pre-registration, fasting, medication holds, arrival time, parking, and estimated discharge plan.
Neurology, spine, orthopedics, and rehabilitation Stroke/TIA care, brain and spine issues, orthopedic care, spine care, inpatient acute rehabilitation, and recovery planning. Bring imaging, medication lists, discharge paperwork, and therapy instructions if transferring from another facility.
Cancer care and infusion Cancer-related services and infusion-center access connected with Mercy General and the wider Dignity Health network. Confirm the exact infusion center location, appointment time, pre-lab requirements, and authorization status.
Outpatient surgery Planned procedures, pre-surgery check-in, anesthesia, recovery, and discharge instructions. One visitor may be allowed for outpatient procedures, but that visitor may need to remain in the designated waiting area.

Heart and vascular care connected with Mercy General Hospital

Mercy General is known in official materials for heart and vascular care, and the Lucchetti Anderson Cardiovascular Center is located adjacent to the hospital in East Sacramento.

Lucchetti Anderson Cardiovascular Center

Address: 3939 J Street, Suite 104, Sacramento, CA 95816. Phone: 916-453-4768.

Location detail

The official page describes the center as being on the first floor of the south tower of Mercy Medical Plaza, adjacent to Mercy General Hospital in East Sacramento.

What to ask

Confirm whether you need cardiology, vascular, cardiac surgery, heart failure, valve, rhythm, rehab, imaging, or hospital-based services.

Records to bring

Bring prior EKGs, echocardiograms, stress tests, catheterization reports, surgery notes, medication list, allergies, and insurance authorization if required.

Heart appointment script: “I’m calling about Mercy General heart and vascular care. My issue is _____. Do I need the hospital, Lucchetti Anderson Cardiovascular Center, a Mercy Medical Group provider, or emergency care?”

Doctors, specialists, referrals, and appointments

Provider lists change often. Use Dignity Health’s official doctor search and confirm network status with insurance before scheduling.

Start with the symptom or specialty. Search for cardiology, cardiovascular surgery, neurology, orthopedics, oncology, general surgery, women’s health, primary care, rehabilitation, or another needed specialty.
Check location carefully. A doctor may see patients at Mercy General, a medical plaza, a clinic, another Dignity Health facility, or multiple offices.
Verify insurance directly. Call the phone number on your insurance card and ask whether the hospital, facility, physician, anesthesiology, imaging, and lab services are in network.
Ask about referral and authorization. Some specialists, imaging services, procedures, or surgeries require primary-care referral, specialist order, or insurance authorization.
Send records before the appointment. Send discharge notes, test results, imaging reports, medication lists, and prior procedure notes so the new care team has context.
New patient line: Dignity Health Greater Sacramento lists a new patient line to establish care at 916-631-3707. For Mercy Medical Group in Greater Sacramento, use 916-733-3400.

My Portal by Dignity Health for Mercy General patients

My Portal is the secure online tool listed for Greater Sacramento locations including Mercy General Hospital.

Portal access
Mercy General Hospital is listed among Greater Sacramento locations using My Portal by Dignity Health.
What you can see
Portal features include recent and upcoming appointments, visit summaries, test results, secure care-team messaging, online bill pay, and a portion of medical records.
Invitation
Patients may receive an email invitation from Dignity Health after scheduling or during a visit.
Expired invitation
Portal invitations expire after 90 days. Call technical support at 844-274-8497 if you need a new invitation.
Wrong portal link
Greater Sacramento patients should use the Greater Sacramento/Arizona/Central Valley/Northern California portal link listed by Dignity Health. Using the wrong regional link may cause login errors.
Emergency limit
Do not use portal messaging for emergency symptoms or urgent same-day decline. Call 911, the ER, or your care team directly.

Medical records, billing records, and Health Information Management

Use the Greater Sacramento medical records page for Mercy General hospital records, authorization forms, and HIM contact details.

Records need Best route Practical detail
Your own medical records Complete the Patient Access Request Form Use when requesting your own records for personal use.
Send records to another person or organization Complete the Authorization to Disclose Form Use for a doctor, legal representative, family member, insurer, or outside organization when authorization is needed.
Hospital HIM contact Call 916-854-2000 Ask about form choice, record type, status, delivery, and whether billing records are included.
Fax completed form Fax 916-854-2497 Confirm the fax went through and keep a copy of the authorization.
Mail or in-person request Health Information Management Department, 3400 Data Drive, Suite 1064, Rancho Cordova, CA 95670 Specify Mercy General Hospital as the facility if the form asks for a facility.
Portal summary Use My Portal Portal access may show a portion of records, but formal copies still route through HIM when needed.
Records request script: “I was treated at Mercy General Hospital. I need my ____ records from ____ date. Should I use the Patient Access form or Authorization to Disclose form, and can I submit it by fax?”

Billing, insurance, financial assistance, and payment help

Hospital bills, doctor bills, imaging bills, insurance claims, and financial assistance are not always handled by the same office.

Billing topic Official contact or route What to ask
Pay hospital bill online Use the Greater Sacramento Pay My Bill page and choose the hospital bill option. Confirm account number, statement date, facility, payment amount, and whether a payment plan is available.
Mercy General payment assistance 916-389-8626 Ask about financial counseling, payment arrangements, and financial assistance application steps.
Hospital billing questions 888-488-7667 Ask about insurance processing, account balance, coding questions, adjustments, and itemized statements.
Payment plans 866-397-9272 Ask what plan options are available and whether financial assistance should be reviewed first.
In-person payment Mercy General Hospital, 4001 J Street, Sacramento, CA 95819 The billing page lists in-person payment Monday through Friday, 9 a.m. to 4:30 p.m.; verify before visiting.
Insurance verification Call your insurance provider and billing department Ask whether Mercy General, your physician, emergency physicians, anesthesiology, imaging, lab, and specialists are in network.
No insurance Financial assistance page and Mercy General financial counseling Ask for the financial assistance policy, application, supporting documents, and deadlines.
Insurance warning: A hospital may accept many plans, but network status can depend on your specific plan, doctor, facility service, emergency physician group, anesthesiology group, lab, imaging provider, and authorization rules.

Visitor hours and unit-specific visitor guidelines

Mercy General’s official page states general visiting hours and unit-specific visitor limits. Always confirm current rules because they may change for infection control, privacy, safety, or patient condition.

Area Visitor guidance shown online Before you go
General visiting hours Daily from 9 a.m. to 9 p.m. Wash hands often, avoid visiting if sick, and confirm current rules with the unit.
Emergency department One visitor for adults; two legal guardians for patients under 18. Visitor access may be limited in certain treatment areas for privacy and safety.
Family Birth Center Two visitors including birth partner or coach/doula during labor and delivery; two visitors at a time during postpartum recovery. Ask about rotation, sibling rules, ID requirements, and current birth-center policy.
Outpatient procedures One visitor, who must stay in the designated waiting area. Confirm arrival time, discharge pickup rules, and whether the visitor may leave during the procedure.
Intensive Care Unit Two visitors; visitors under 14 are not encouraged due to the sensitive nature of care. Check with the unit for patient-specific, infection-control, or end-of-life exceptions.
Visitor call script: “I plan to visit a patient at Mercy General. What unit are they in, what are today’s visiting hours, how many visitors are allowed, and are masks, ID, or age limits required?”

Patient and visitor amenities: café, gift shop, valet, garage, and House of Mercy

Mercy General offers several support amenities for patients and families, but hours and availability can change.

J Street Bistro

The official hospital page lists J Street Bistro on the first floor, open daily from 6:30 a.m. to 6:30 p.m.

Gift shop

The gift shop is listed as open Monday through Friday from 9 a.m. to 1 p.m. Call ahead before making a special trip.

Parking and valet

Mercy General lists convenient valet parking and 24/7 access to the self-parking garage. Limited ER parking is reserved for emergency patients.

House of Mercy

The hospital page notes House of Mercy across the street for out-of-town visitors, and the inpatient rehabilitation page lists House of Mercy support at 916-453-4663.

Accessibility tip: If you need a wheelchair or assistance, Mercy General advises using the hospital’s circular driveway entrance for easier access.

Parking, entrance, and arrival tips

Mercy General is in East Sacramento near J Street and surrounding medical offices. Plan extra time for parking, check-in, registration, and security or visitor screening.

Main address
4001 J Street, Sacramento, CA 95819.
Self-parking
The hospital page lists 24/7 access to the self-parking garage.
Valet
Convenient valet parking is listed among patient and visitor amenities.
ER parking
Limited parking near the Emergency Room is reserved for emergency patients.
Wheelchair access
Use the circular driveway entrance if you need a wheelchair or assistance.
Before surgery or procedure
Confirm the exact entrance, arrival time, visitor policy, pre-registration status, fasting instructions, and pickup requirements.

Patient safety concern, grievance, or complaint

If a concern is not resolved by your nurse, unit leader, or care team, Mercy General provides formal routing for complaints and grievances.

Concern type Start here Escalation route
Care question during stay Ask the nurse, charge nurse, physician, or unit nursing supervisor. Request patient relations or hospital leadership support if unresolved.
Formal grievance Quality, Risk, Safety and Customer Services at 916-733-6964. Mail or deliver correspondence to Mercy General Hospital, 4001 J Street, Sacramento, CA 95819.
Patient rights question Ask staff for the hospital’s patient rights and responsibilities information. Contact patient relations or an outside agency if unresolved.
Regulatory complaint California Department of Public Health Licensing and Certification, Sacramento District Office. The Joint Commission may also be contacted for unresolved quality or safety concerns.
Safety documentation tip: Write down dates, times, unit, staff role if known, patient name, concern summary, and what outcome you are requesting. Keep copies of any letters or online submissions.

Mercy General Hospital map and nearby heart center map

Use the hospital map for main campus visits and the cardiovascular center map for heart and vascular appointments at Mercy Medical Plaza.

Dignity Health – Mercy General Hospital

4001 J Street
Sacramento, CA 95819
Main: 916-453-4545

Use for the main hospital, ER, visitor entrance, inpatient areas, and hospital-based services.

Lucchetti Anderson Cardiovascular Center

3939 J Street, Suite 104
Sacramento, CA 95816
Phone: 916-453-4768

Use for heart and vascular appointments located adjacent to Mercy General in East Sacramento.

Official source checklist for this Mercy General guide

Use these official pages for final verification because phone numbers, visitor rules, portal access, billing contacts, insurance details, and service locations may change.

Official source What it verifies When to use it
Mercy General Hospital official page Address, phone, service overview, patient resources, visitor guidance, amenities, billing links, and department links. Use first for current hospital information.
Mercy General Emergency Room ER address, phone, 24-hour ER hours, emergency services, OBED routing, and emergency visitor context. Use for ER and urgent pregnancy-related routing.
Greater Sacramento Patient Portal My Portal availability for Mercy General, portal functions, login route, invitations, proxy notes, and support number. Use for online access to visit summaries, test results, messages, bill pay, and records summaries.
Greater Sacramento Medical Records Hospital records request forms, HIM address, fax number, medical records phone number, and patient access process. Use for medical records, billing records, or sending records to another provider.
Greater Sacramento Pay My Bill Online payment routes, Mercy General payment assistance phone, hospital billing phone, payment plan phone, and in-person payment hours. Use for hospital bills, statement questions, and payment arrangements.
Greater Sacramento Insurance Insurance verification guidance, commercial insurance, Medi-Cal, Medicare, billing department routing, and financial assistance routing. Use before a scheduled procedure or specialist visit.
Greater Sacramento Financial Assistance Mercy General financial assistance policies, applications, covered/not-covered provider list, mailing address, and financial counseling phone. Use if uninsured, underinsured, or needing help with hospital bills.
Lucchetti Anderson Cardiovascular Center Heart center address, phone, location near Mercy General, and heart/vascular service descriptions. Use for cardiology and cardiovascular appointments connected with Mercy General.
Inpatient Acute Rehabilitation Rehab phone, patient support services, House of Mercy number, packing guidance, parking garage, and valet note. Use when a patient is admitted or referred for inpatient rehabilitation.
Dignity Health Greater Sacramento Contact Patient relations, new patient line, clinic billing, hospital billing, hospital medical records, portal support, and Mercy Medical Group contact. Use for regional Dignity Health support and contact routing.
Independent guide notice: This website is not Dignity Health, CommonSpirit Health, Mercy General Hospital, a medical provider, an insurance company, a billing office, or an emergency service. Always verify urgent care, appointments, patient status, visitor rules, medical records, billing, insurance, financial assistance, and treatment decisions directly with official hospital or medical staff.

Dignity Health Mercy General Hospital FAQs

These questions focus on Mercy General Hospital address, phone, ER, OB emergency care, portal, medical records, billing, insurance, visitors, parking, and patient concerns.

1. What is the address of Dignity Health Mercy General Hospital?
Dignity Health – Mercy General Hospital is located at 4001 J Street, Sacramento, CA 95819.
2. What is Mercy General Hospital’s main phone number?
The main phone number listed for Mercy General Hospital is 916-453-4545. Use it for hospital routing, emergency room contact, patient information, and department connection.
3. Is Mercy General Hospital’s emergency room open 24 hours?
Yes. The official Emergency Room page lists Mercy General Hospital Emergency Room hours as open 24 hours a day, seven days a week. For life-threatening symptoms, call 911.
4. Where is the OB Emergency Department at Mercy General?
The official ER page states the OB Emergency Department is on the 3rd floor of the South Wing. For easiest access, enter through the main ER and follow signs to the OBED.
5. How do I access My Portal by Dignity Health for Mercy General?
Use the Dignity Health Greater Sacramento patient portal page and select the My Portal login link for Greater Sacramento. Mercy General Hospital is listed as one of the participating locations.
6. Who do I call for Mercy General medical records?
For hospital medical records in Greater Sacramento, call 916-854-2000. Completed forms may be faxed to 916-854-2497 or mailed/brought to the Health Information Management Department at 3400 Data Drive, Suite 1064, Rancho Cordova, CA 95670.
7. Who do I call about a Mercy General hospital bill?
For hospital billing inquiries, call 888-488-7667. For Mercy General financial counseling or payment assistance, call 916-389-8626. For payment plans, call 866-397-9272.
8. What are Mercy General Hospital visiting hours?
The hospital page lists visiting hours daily from 9 a.m. to 9 p.m. Unit-specific visitor limits apply for the Emergency Department, Family Birth Center, outpatient procedures, and ICU, so confirm current rules before visiting.
9. Does Mercy General Hospital have parking and valet?
Yes. Mercy General lists valet parking and 24/7 access to the self-parking garage. Limited parking near the ER is reserved for emergency patients, and the circular driveway entrance is recommended for wheelchair or assistance needs.
10. How do I file a complaint or safety concern at Mercy General?
Start with your nurse, unit supervisor, or care team. If the concern is not resolved, Mercy General lists Quality, Risk, Safety and Customer Services at 916-733-6964 for formal complaints or grievances.