Children’s Hospital St. Paul: Pediatric Care & Info

St. Paul Pediatric Hospital Guide · Children’s Minnesota · ER & Family Info

Children’s Hospital St. Paul address, phone, ER access, pediatric care, appointments, records, parking, billing, and visitor information

Children’s Hospital St. Paul commonly refers to Children’s Minnesota – St. Paul Hospital, located at 345 North Smith Avenue, St. Paul, MN 55102. The main hospital phone number is 651-220-6000.

This guide helps parents and caregivers find the St. Paul campus, choose ER vs scheduled care, prepare for appointments, use MyChildren’s or MyChart updates, request medical records, understand parking, check billing and financial counseling, and review visitor rules before arrival.

Child medical emergency? Call 911 or go to the closest emergency department. Children’s Minnesota says the St. Paul emergency department is open 24/7, but families should not delay emergency care to compare hospital pages online. For possible poisoning in the U.S., call 1-800-222-1222.
Hospital name Children’s Minnesota – St. Paul

A pediatric hospital campus serving St. Paul, the Twin Cities, Minnesota, and the Upper Midwest.

Hospital address 345 N. Smith Ave.

St. Paul, MN 55102.

Main phone 651-220-6000

Use for hospital routing, departments, patient-location questions, and general St. Paul campus help.

ER name Peter J. King Pediatric ED

Emergency department drop-off and pick-up is located on Smith Avenue.

ER phone 651-220-6911

Use the ER number for emergency-department routing. Call 911 for life-threatening symptoms.

ER hours 24/7

Children’s Minnesota lists the St. Paul pediatric emergency department as open every day, all day.

About Children’s Minnesota – St. Paul Hospital

A practical overview for families searching for pediatric hospital care in St. Paul and the east Twin Cities metro.

Children’s Minnesota – St. Paul Hospital is a pediatric hospital campus on the western edge of downtown St. Paul. The campus includes the hospital, Peter J. King Pediatric Emergency Department, Garden View Medical Building, specialty-care access, primary care, family resources, parking ramps, and nearby Mother Baby Center services.

Children’s Minnesota describes its hospitals in Minneapolis and St. Paul as hospitals just for kids, serving children from before birth to young adulthood. Its systemwide services include emergency care, critical care, surgeries, rehabilitation, pain and palliative care, music therapy, pet therapy, primary care, and specialty care.

Plain-English answer: Use 651-220-6000 for the main St. Paul hospital. Use 651-220-6911 for the St. Paul ER. Use 911 for life-threatening symptoms. Use appointment and specialty pages for non-emergency visits.

Start here: what do you need from Children’s Hospital St. Paul?

The right phone number, entrance, and preparation steps depend on whether your child needs emergency care, a specialist, primary care, surgery, records, billing help, or campus directions.

Your need Best starting point What to confirm
Life-threatening emergency Call 911 or go to the nearest emergency department. Do not wait for a callback, web form, appointment scheduler, or online wait-time estimate.
Pediatric ER in St. Paul Peter J. King Pediatric Emergency Department, 345 North Smith Avenue. Smith Avenue drop-off, medications, allergies, symptoms, recent records, and insurance card.
Specialist appointment Children’s Minnesota appointment request or specialty clinic. Referral, insurance authorization, records, imaging, test results, and exact campus building.
Primary care in St. Paul Children’s Minnesota Primary Care Clinic – St. Paul. Clinic hours, appointment availability, well-child visit, vaccine, sick visit, or newborn-care needs.
Surgery or procedure visit Pre-registration, surgery instructions, and St. Paul campus parking guidance. Arrival time, fasting rules, medication instructions, parking ramp, check-in desk, and post-op plan.
Medical records MyChildren’s, MyChart transition instructions, or Health Information Management. Release form, parent/guardian authority, dates of service, records needed, and delivery method.
Billing or financial help Billing and financial matters or financial counseling. Insurance card, account number, estimate request, payment plan, Medical Assistance, financial assistance, or price transparency need.
Best call-prep list: child’s full name, date of birth, symptoms, medications, allergies, insurance card, referring provider, clinic name, appointment date, parking need, interpreter need, and whether you need ER, clinic, records, billing, surgery, or family support.

Children’s Hospital St. Paul contact directory

Use the main hospital phone for routing. Use department-specific contacts for ER, primary care, financial counseling, records, parking, and concerns.

Department or need Phone / address Use it for
St. Paul hospital main number 651-220-6000
345 North Smith Avenue, St. Paul, MN 55102
Hospital routing, departments, patient-location questions, directions, and general campus help.
St. Paul pediatric ER 651-220-6911
Peter J. King Pediatric Emergency Department
Emergency department routing. Call 911 for life-threatening symptoms.
St. Paul Primary Care Clinic 651-220-6700
347 N. Smith Avenue, Suite 302
Well-child visits, sick visits, vaccines, newborn care, routine pediatric concerns, and primary-care scheduling.
Campus services / parking 651-241-7275 St. Paul parking, campus access, ramp questions, and related campus-service help.
Security escort 612-813-7777 24-hour escort between hospital and parking facilities.
Family relations liaison 612-813-7393 Family concerns, questions, complaint routing, or help when you need support being heard.
Health Information Management 612-813-6216 Medical-record copies, amendments, release forms, and records-access questions.
Financial counseling 612-813-6432 Insurance programs, Medical Assistance, TEFRA, financial assistance, billing support, and payment concerns.
Price estimates 952-992-5627 Procedure or visit cost estimates before scheduled care.
Phone-routing caution: For severe breathing trouble, major injury, seizure emergency, blue lips, unresponsiveness, severe allergic reaction, poisoning, or other danger signs, call 911 instead of waiting on department routing.

Emergency and urgent pediatric care at Children’s Minnesota St. Paul

The St. Paul emergency department is pediatric-focused. Still, the closest ER or 911 is the correct choice when a child is unstable.

ER name
Children’s Minnesota Hospital — St. Paul: Peter J. King Pediatric Emergency Department.
ER address
345 North Smith Avenue, St. Paul, MN 55102.
ER phone
ER hours
Open 24 hours a day, seven days a week.
ER features
Children’s Minnesota lists pediatric emergency medicine physicians on-site 24/7, pediatric orthopedic surgeon coverage 24/7, pediatric sedation/anesthesiology available in the ER, and access to pediatric specialists.

Call 911 now

Call 911 for severe breathing trouble, blue lips, unresponsiveness, seizure with emergency features, major trauma, severe allergic reaction, severe bleeding, suspected poisoning, or sudden severe symptoms.

Use the St. Paul ER

Use the pediatric ER for urgent child injuries or illness when emergency evaluation is appropriate and St. Paul is the right location for your family.

Expect triage

Children’s Minnesota says ER patients are assessed as they arrive and seen based on urgency, so a child arriving later may be seen first if their condition is more urgent.

Bring key details

Bring medication list, allergies, recent discharge paperwork, specialist names, immunizations, insurance card, and any urgent-care or clinic notes when safe to do so.

Wait-time warning: Estimated wait times can change quickly. Do not use an online wait-time estimate to decide against urgent care when a child has serious symptoms.

Appointments, referrals, pre-registration, and preparing for a St. Paul visit

Non-emergency pediatric care works best when records, referrals, insurance, and directions are ready before arrival.

Decide whether this is emergency or scheduled care. Use 911 or ER care for danger signs. Use appointment request, primary care, or specialty clinics for non-emergency needs.
Search provider or location first. Use Children’s Minnesota provider and location tools to find the right pediatric specialty, doctor, clinic, or St. Paul building.
Ask whether a referral is required. Many specialty visits may require a pediatrician referral, outside records, lab results, imaging, or insurance authorization.
Pre-register when instructed. Children’s Minnesota says some appointments require pre-registration, and the process helps speed up registration on the day of the appointment.
Arrive early. Children’s Minnesota recommends arriving about 15 minutes before scheduled appointments so families have time to park, find the clinic, and complete registration.
Confirm the exact St. Paul building. Your visit may be at the hospital, Garden View Medical Building, primary care clinic, surgery center, emergency department, or a nearby partner location.
Bring the right documents. Bring photo ID, insurance card, medication list, allergies, referral, imaging, lab results, immunization record, and any instructions from the care team.
Appointment script: “My child has an appointment at Children’s Minnesota St. Paul for ____. Which building and floor should we use, do we need pre-registration, and should we bring records, imaging, referral, or insurance authorization?”

Pediatric services and care areas at Children’s Minnesota St. Paul

Children’s Minnesota St. Paul is part of a pediatric system with hospital care, emergency care, specialty care, primary care, surgery, imaging, family support, and child-focused services.

Care area What it may include Family tip
Emergency care Pediatric emergency evaluation, triage, urgent injury/illness care, sedation/anesthesiology availability, orthopedic coverage, and specialist access. Use 911 for life-threatening emergencies; use the Smith Avenue ER drop-off when going to the St. Paul pediatric ER.
Inpatient hospital care Admission, nursing care, medical teams, procedures, labs, imaging, medications, family support, discharge planning, and follow-up instructions. Ask who is coordinating the care plan, discharge instructions, medication changes, and follow-up appointments.
Critical care Higher-acuity pediatric monitoring and treatment when a child is seriously ill or needs advanced support. Ask about rounds, family updates, visitor rules, equipment, and what changes would trigger transfer or escalation.
Surgery and procedures Pediatric surgery, anesthesia, pre-surgery tours, pre-registration, recovery, pain control, and discharge planning. Confirm fasting instructions, medication holds, arrival time, parking ramp, and where to check in.
Specialty clinics Pediatric specialty care through Children’s Minnesota’s broader specialty network and St. Paul campus buildings. Check whether the appointment is in the hospital, Garden View Medical Building, Ritchie Medical Plaza, or another location.
Primary care Well-child visits, sick visits, vaccines, newborn care, preventive care, growth/development checks, and routine pediatric questions. Call the St. Paul primary care clinic or use appointment tools for routine pediatric care.
Family support Welcome Center, Family Resource Center, interpreter services, child life, music therapy, social work, spiritual care, play spaces, lodging help, and family relations. Ask the care team early if you need interpreter help, lodging help, financial counseling, school support, or emotional support.

St. Paul campus locations: hospital, ER, specialty center, primary care, and Mother Baby Center

“Children’s Hospital St. Paul” can refer to several nearby Children’s Minnesota and partner locations. Check your appointment reminder before leaving.

Children’s Minnesota – St. Paul Hospital

345 North Smith Avenue
St. Paul, MN 55102
Main phone: 651-220-6000

Peter J. King Pediatric Emergency Department

345 North Smith Avenue
St. Paul, MN 55102
ER phone: 651-220-6911
Open 24/7.

Children’s Minnesota Specialty Center

Garden View Medical Building
347 Smith Avenue North
St. Paul, MN 55102

Primary Care Clinic – St. Paul

Gardenview Tower, 3rd Floor
347 N. Smith Avenue, Suite 302
Saint Paul, MN 55102
Phone: 651-220-6700

The Mother Baby Center

At United and Children’s Minnesota
345 Smith Avenue North
St. Paul, MN 55102
Phone: 651-241-6290

Ritchie / nearby specialty access

Some appointments may reference Ritchie Medical Plaza or nearby campus buildings. Confirm building, floor, suite, parking ramp, and arrival instructions before the visit.

Wrong-building warning: The hospital, ER, specialty center, primary care clinic, surgery areas, Mother Baby Center, and parking ramps are close together but not identical. Always follow the exact address and suite on the appointment reminder.

MyChildren’s, MyChart transition, and online records access

Children’s Minnesota has used MyChildren’s for online medical-record access and is moving online health records to MyChart in 2026.

Current record portal
Children’s Minnesota describes MyChildren’s as an online tool for secure access to parts of a child’s medical record from a computer or phone.
MyChart transition
Children’s Minnesota states that on March 3, 2026, it is moving its online health record from MyChildren’s to MyChart. Check the official portal page for the current transition stage.
Records available
Online access may include lab results, immunizations, visit summaries, and other parts of the record depending on access rules and release timing.
Proxy access
Parents and legal guardians may need to verify identity and access rights for a child’s records.
Portal issue
If records are missing, ask whether the problem is proxy access, age-related privacy rules, release timing, wrong account, or a record from another facility.
Portal help tip: If you cannot see a record online, use the Health Information Management process and request the exact record type by date of service.

How to request medical records from Children’s Hospital St. Paul

Medical-record requests should go through Children’s Minnesota’s Health Information Management process, MyChildren’s/MyChart instructions, or the release-of-information form.

Record need Best route Have this ready
Discharge summary MyChildren’s/MyChart access or medical-records release form. Child’s name, date of birth, hospital stay dates, parent/guardian identity, and delivery method.
Emergency Department record Health Information Management request. ER visit date, symptoms or visit reason, child identity, and where the record should be sent.
Operative report Medical-records request or surgeon’s office instructions. Procedure date, surgeon name, receiving provider, and whether anesthesia records are also needed.
Diagnostic test results Portal or records request. Test type, date, ordering provider, and whether images, reports, or both are needed.
Immunization records Portal, primary care clinic, or records request. School, daycare, camp, sports, immigration, or transfer deadline.
Clinic visit information Portal, clinic office, or release-of-information form. Clinic name, visit date, provider name, and requested record type.
Correction or amendment Children’s Minnesota medical-record amendment process. Written explanation, specific record entry, supporting details, and parent/legal guardian authority.
Medical-records note: Children’s Minnesota states that parents or guardians must submit a release-of-information form for copies, and that records from other medical centers must be requested from the original facility.

Billing, insurance, financial counseling, and price estimates

Hospital bills and insurance rules can be complex. Confirm coverage before scheduled care and call financial counseling early if cost is a concern.

Billing question Who to contact What to ask
Is Children’s Minnesota in-network? Your insurance plan and Children’s Minnesota billing resources. Confirm hospital, physician, specialist, anesthesia, radiology, lab, emergency, and clinic coverage separately when possible.
Do I need a referral or authorization? Insurance plan, referring provider, and Children’s Minnesota clinic. Referral, prior authorization, diagnosis code, service location, specialist name, and deadline.
What will a scheduled visit cost? Children’s Minnesota price-estimate support at 952-992-5627. Estimated facility charge, professional charge, deductible, coinsurance, self-pay amount, and insurance-specific estimate.
What if my child is uninsured? Financial counseling at 612-813-6432. Medical Assistance, TEFRA, Children’s Minnesota financial assistance, discounts, payment plan, and application documents.
Can I set up a payment plan? Customer service number on the billing statement or billing support. Payment plan, balance, account number, online payment, refund, and itemized statement.
Can I get financial assistance? Financial counseling and financial assistance resources. Eligibility, income documents, household size, application form, discount level, and covered services.
Insurance caution: “Accepted insurance” does not guarantee that every hospital service, specialist, physician bill, emergency visit, procedure, outside lab, or transport is covered. Confirm with your insurance plan before scheduled care when possible.

Parking, valet, security escort, and St. Paul campus navigation

Parking can be confusing because the St. Paul campus includes several ramps and nearby buildings. Check the official page on the day of your visit.

Red Ramp
Closest ramp to the hospital main entrance, located near Smith Avenue and Grand Avenue.
Green Ramp
Closest ramp to the Ritchie Medical Plaza, with the entrance on the left across from Children’s Minnesota – St. Paul hospital when going south on Smith Avenue.
Blue Ramp
Furthest from the hospital main entrance, located on North Smith Avenue.
First 30 minutes
Children’s Minnesota lists the first 30 minutes of public parking in St. Paul campus ramps as free.
Security escort
Security escort between the hospital and parking facilities is available 24 hours a day at 612-813-7777.
Parking topic Current official guidance to check Family tip
Parking rates Rates are posted at the parking entrance and are subject to change. Children’s Minnesota lists rates that apply 24/7. Check the ramp sign and official page before assuming a total cost.
Discount sticker Discounted parking stickers are available for patient families and visitors through Welcome Center staff. Ask for the sticker before leaving the hospital, not after you are already at the exit gate.
Emergency department valet The St. Paul campus page lists ER valet hours near the main Children’s Minnesota hospital entrance. If valet is closed, use the closest available ramp and ask the Welcome Center or security for help.
Campus services Children’s Minnesota lists campus services at 651-241-7275. Call for parking or campus-navigation questions that are not medical emergencies.
Public transit Use Metro Transit for current routes, stops, schedules, and fares. Confirm route timing before relying on transit for a scheduled appointment.
Arrival tip: Add extra time for parking, security badges, registration, elevators, surgery check-in, imaging, mobility needs, interpreter needs, or multiple appointments in different St. Paul buildings.

Family support, Welcome Centers, interpreters, lodging, and hospital amenities

Children’s Minnesota provides support services to make hospital stays and follow-up visits easier for patients and families.

Welcome Centers

Welcome Centers can help with directions, general questions, badges, campus navigation, and hospital amenities. From a hospital phone, dial “0” to reach the Welcome Center.

Interpreter services

Children’s Minnesota says interpreters are available 24 hours a day and free of charge. Ask your child’s care team for an interpreter.

Family Resource Center

Family Resource Center staff can help families with hospital information, financial counseling connections, health resources, hotel-rate guidance, and support tools.

Child life and play spaces

St. Paul campus resources may include Child Life Zone, Minnesota Wild Teen Room, CHA Storyland Garden, book nooks, volunteers, and child-life support.

Social work and spiritual care

Ask the care team for social work, spiritual care, ethics consultation, school support, care planning, or help with difficult decisions.

Ronald McDonald Family Room

The St. Paul campus has Ronald McDonald Family Room information for overnight support; ask the unit social worker about eligibility and availability.

Support request script: “We are at the St. Paul campus and need help with directions, interpreter services, lodging, financial counseling, parking, food, school needs, or discharge planning. Who can help us today?”

Visitor standards, badges, wellness screening, and family access

Visitor rules can change based on illness rates, patient condition, unit rules, and hospital safety standards.

Visitor topic Official standard to check What families should do
Parents and legal guardians Children’s Minnesota says parents/legal guardians may visit 24 hours per day. Ask the unit about overnight arrangements, caregiver exchange, badge rules, and special restrictions.
Other visitors The visitor standards list general visitor hours as 8 a.m. to 9 p.m. for non-parent/legal guardian visitors. Confirm current visitor code, photo ID requirements, and unit-specific rules before inviting visitors.
Bedside limit The standards list no more than four people at the bedside at one time, including parents/legal guardians. Coordinate visitor timing so the bedside limit is not exceeded.
Wellness screening Parents, legal guardians, and visitors are screened for wellness and may not visit if they do not pass. Do not visit with fever, contagious symptoms, or symptoms the hospital asks visitors to avoid.
Child visitors Child visitor rules vary by age, sibling status, hospitalization length, neonatal settings, and unit approval. Call the unit before bringing siblings or minors to the hospital.
Balloons and flowers Only Mylar balloons are allowed; latex balloons are not allowed. Flowers may be restricted in some care areas. Ask the nurse or unit operations coordinator before sending gifts, balloons, or flowers.
Visitor caution: Always check the current visitor standards before arrival. Units such as NICU, PICU, oncology, isolation, emergency, surgery, and behavioral-health areas may apply stricter rules.

Children’s Hospital St. Paul map and directions

Use the hospital address for main campus routing and the Smith Avenue emergency drop-off for ER arrival.

Children’s Minnesota – St. Paul Hospital

345 North Smith Avenue
St. Paul, MN 55102
Main: 651-220-6000

Use for main hospital, ER campus routing, inpatient visits, and St. Paul campus directions.

Children’s Minnesota Specialty Center

Garden View Medical Building
347 Smith Avenue North
St. Paul, MN 55102

Use for specialty-center and primary-care building routing. Confirm suite, floor, and ramp before arrival.

Official source checklist for this Children’s Hospital St. Paul guide

Use official Children’s Minnesota pages for final verification because phone numbers, ER details, parking rates, visitor standards, financial policies, portal access, and campus instructions can change.

Source What it verifies When to use it
Children’s Minnesota – St. Paul Hospital address, main phone, emergency drop-off, specialty center, primary care clinic, Mother Baby Center, parking ramps, rates, valet, and security escort. Use first for St. Paul campus identity, address, phone, parking, and directions.
Pediatric emergency care locations Peter J. King Pediatric Emergency Department, ER phone, 24/7 status, pediatric emergency features, triage, and wait-time caution. Use for ER routing and emergency department details.
Getting to our hospitals St. Paul hospital address, main phone, hospital directions, and children’s hospital overview. Use before traveling to the St. Paul campus.
Preparing for your visit Visit preparation, parking reminder, surgery tours, pre-registration, and early-arrival guidance. Use before a scheduled appointment, surgery, imaging, or special diagnostic visit.
On the St. Paul campus Welcome Center, Family Resource Center, food, lodging, technology help, gift store, pharmacy, spiritual care, child life, and St. Paul campus amenities. Use during hospital stays and follow-up visits.
Visiting standards Parent/legal guardian access, visitor hours, masking, wellness screening, bedside limits, child visitor rules, balloons, and flowers. Use before bringing visitors or siblings.
Your medical records Parent/legal guardian access rights, release form requirements, amendments, HIM mailing address, interpreter support, and MyChildren’s access. Use when requesting, viewing, or correcting records.
Getting copies of medical records Release-of-information form, copied record types, free access statement, MyChildren’s access, and outside-facility record warning. Use when requesting discharge summaries, ER records, operative reports, test results, immunizations, or clinic visit information.
MyChart transition Children’s Minnesota online health-record transition from MyChildren’s to MyChart and current portal instructions. Use before explaining portal access in 2026 and beyond.
Billing and financial matters Insurance, referrals, authorizations, co-pay guidance, uninsured-family options, financial assistance, and billing resources. Use before scheduled care and after receiving a bill.
Financial counseling and assistance Financial counseling phone, appointment hours, assistance categories, financial-assistance materials, and calculator route. Use for insurance gaps, Medical Assistance, TEFRA, payment stress, and financial-assistance applications.
Price transparency Cost-estimate contact, insurance-specific estimator, shoppable services, and standard-charge resources. Use before scheduled procedures, imaging, surgery, or specialty services.
Independent guide notice: This website is not Children’s Minnesota, Children’s Minnesota – St. Paul Hospital, an emergency department, an insurance plan, or a medical provider. Use official Children’s Minnesota pages, your child’s care team, emergency services, Poison Help, your insurance plan, and hospital departments for final care decisions.

Children’s Hospital St. Paul FAQs

These questions focus on Children’s Minnesota – St. Paul Hospital address, phone, ER hours, appointments, parking, medical records, billing, portal access, visitor rules, and emergency routing.

1. What is the address of Children’s Hospital St. Paul?
Children’s Minnesota – St. Paul Hospital is located at 345 North Smith Avenue, St. Paul, MN 55102. The St. Paul emergency department drop-off and pick-up area is located on Smith Avenue.
2. What is the phone number for Children’s Minnesota St. Paul Hospital?
The main phone number for Children’s Minnesota – St. Paul Hospital is 651-220-6000. The St. Paul pediatric emergency department phone number listed by Children’s Minnesota is 651-220-6911.
3. Is the Children’s Minnesota St. Paul emergency department open 24 hours?
Yes. Children’s Minnesota lists the Peter J. King Pediatric Emergency Department in St. Paul as open 24 hours a day, seven days a week.
4. Does Children’s Hospital St. Paul treat adults?
Children’s Minnesota – St. Paul is a pediatric hospital focused on children and young adults. Adult visitors needing care should use an appropriate adult hospital, primary-care clinic, urgent care, or emergency service.
5. How do I make an appointment at Children’s Hospital St. Paul?
Use Children’s Minnesota’s provider and appointment tools or call the clinic or specialty department listed on your referral. Ask whether your child needs a referral, insurance authorization, outside records, imaging, lab results, or pre-registration.
6. Where is the Children’s Minnesota St. Paul Primary Care Clinic?
The St. Paul Primary Care Clinic is listed in the Gardenview Tower on the 3rd floor at 347 N. Smith Avenue, Suite 302, Saint Paul, MN 55102. The phone number listed is 651-220-6700.
7. How much is parking at Children’s Minnesota St. Paul?
Children’s Minnesota lists the first 30 minutes of public parking in St. Paul campus ramps as free, with posted rates that apply 24/7. Parking rates are subject to change, and discounted parking stickers may be available for patient families and visitors through the Welcome Center.
8. How do I request medical records from Children’s Hospital St. Paul?
Use Children’s Minnesota’s medical-records process, including MyChildren’s/MyChart instructions or the release-of-information form. Parents or guardians must submit the required release form for record copies, and outside-facility records must be requested from the facility that created them.
9. Who do I call for billing, insurance, or financial assistance?
Use Children’s Minnesota billing and financial matters resources. Financial counseling can be reached at 612-813-6432, and price-estimate assistance is listed at 952-992-5627. Also confirm coverage directly with your insurance plan.
10. What should I do if my child has a medical emergency?
Call 911 or go to the nearest emergency department for life-threatening symptoms. The St. Paul pediatric ER is open 24/7, but families should not delay urgent care to search online. For suspected poisoning in the United States, call Poison Help at 1-800-222-1222.