Children's Hosp. of San Antonio: Pediatric Care & Info

Pediatric Hospital Guide · San Antonio TX · CHRISTUS Children’s

Children’s Hospital of San Antonio pediatric care, emergency room, primary care, KidSTOP, records, billing, parking, and visitor information

CHRISTUS Children’s, also known by many families as The Children’s Hospital of San Antonio, is located at 333 N. Santa Rosa St., San Antonio, TX 78207. The main hospital phone number is 210-704-2011.

This guide helps parents and caregivers quickly find the correct pediatric emergency route, appointment phone, primary care clinic, outpatient testing option, medical-record path, portal help, billing resources, parking map, and visitor checklist before going to the downtown San Antonio campus.

Call Hospital: 210-704-2011 Call Pediatric ER: 210-704-2190 Official Hospital Page Parking & Map

Life-threatening emergency? Call 911 right away. For the downtown CHRISTUS Children’s pediatric emergency room, call 210-704-2190. ER patients are triaged by medical urgency, so the sickest children may be seen first.

Hospital address333 N. Santa Rosa St.

San Antonio, TX 78207.

Main phone210-704-2011

Use for hospital routing, department transfer, patient information, and general questions.

Pediatric emergency roomOpen 24/7

Downtown ER phone: 210-704-2190.

Primary care clinic3rd Floor

333 N. Santa Rosa St. Phone: 210-704-4966.

KidSTOP outpatient care1st Floor

Physician-ordered outpatient tests and treatments. Phone: 210-704-2587.

Portal helpMyCHRISTUS

Use CHRISTUS portal guidance for hospital, specialty clinic, and primary care record access.

About Children’s Hospital of San Antonio / CHRISTUS Children’s

A practical guide for families going to the downtown San Antonio pediatric hospital, ER, primary care clinic, specialty clinic, outpatient testing area, surgery, NICU, records office, or billing resource.

CHRISTUS Children’s is a pediatric-focused hospital and care network in San Antonio. Families may still search for it as “The Children’s Hospital of San Antonio,” “Children’s Hosp. of San Antonio,” or “Children’s Hospital San Antonio.” The current CHRISTUS location pages use the name CHRISTUS Children’s.

The downtown campus supports pediatric emergency care, hospital services, surgery, neonatal intensive care, outpatient testing, primary care, specialty care, Child Life support, and family-centered resources. Match your need to the correct service: ER for urgent emergencies, primary care for routine pediatric visits, KidSTOP for physician-ordered outpatient services, specialty clinics for referred care, and medical records or portal access for documents.

Use official confirmation: Hospital services, department locations, provider schedules, visitor rules, parking details, portal access, and billing processes can change. Always confirm appointment instructions directly with CHRISTUS Children’s before traveling.

Children’s Hospital of San Antonio contact directory

Use the right phone number so your call reaches the correct pediatric service faster.

Need	Phone / location	Use it for
Main hospital / operator	210-704-2011 333 N. Santa Rosa St., San Antonio, TX 78207	General routing, department transfer, hospital questions, patient connection, and campus help.
Pediatric emergency room	210-704-2190 333 N. Santa Rosa St., San Antonio, TX 78207	24/7 pediatric emergency care for infants, children, and teens.
Pediatric primary care clinic	210-704-4966 333 N. Santa Rosa St., 3rd Floor	Well-child visits, sick visits, pediatric checkups, care coordination, and routine pediatric care.
KidSTOP downtown	210-704-2587 Inside hospital on 1st floor	Physician-ordered outpatient tests and treatments, including lab, imaging, splints, and infusion services.
KidSTOP radiology scheduling	210-704-4100	Radiology appointment scheduling for KidSTOP imaging services.
Medical records	Request medical records	Copies of medical and billing records, authorization forms, and protected health information requests.
Pay bill	CHRISTUS bill pay	Hospital bill payment, MyCHRISTUS payment route, financial assistance, good faith estimates, and price transparency.

Phone tip: For appointments, ask the scheduler to repeat the exact building, floor, clinic name, arrival entrance, parking option, check-in time, and whether your child needs a referral or prior authorization.

Pediatric emergency care at CHRISTUS Children’s in San Antonio

The downtown emergency room is built for children and is open all day, every day.

Call 911 first for severe emergencies

Call 911 for severe breathing trouble, loss of consciousness, serious trauma, uncontrolled bleeding, seizure emergency, poisoning, suicidal feelings, chest pain, sudden paralysis, or a child who appears dangerously ill.

Downtown pediatric ER phone

Call 210-704-2190 for the CHRISTUS Children’s Emergency Room at 333 N. Santa Rosa St., San Antonio, TX 78207.

Child-sized care

The pediatric ER is designed for infants, children, and teens, with pediatric-trained staff, child-sized equipment, and access to pediatric specialists.

Trauma and NICU access

The ER page describes Level III pediatric trauma center access and nearby Level IV NICU support for newborns needing advanced care.

Medical disclaimer: This guide is for hospital navigation only. It does not diagnose symptoms or replace a clinician. Use 911 or a qualified medical professional when symptoms are serious or unclear.

Appointments, referrals, check-in, and arrival preparation

Your arrival process may differ for primary care, specialty clinics, surgery, radiology, lab testing, KidSTOP, emergency care, and inpatient admission.

Confirm the exact service and location. Ask whether your visit is at the main hospital, primary care clinic, KidSTOP, radiology, specialty clinic, surgery area, outpatient rehabilitation, or another CHRISTUS Children’s location.

Ask whether a referral or order is required. Specialty care, radiology, outpatient testing, procedures, surgery, and rehabilitation may require physician orders, referral paperwork, prior authorization, or outside records.

Bring parent or guardian documents. Bring photo ID, insurance card, referral or order, medication list, allergy list, custody or guardianship documents if relevant, and any records from outside facilities.

Prepare your child for check-in. Bring comfort items, feeding supplies if allowed, glasses, hearing devices, mobility equipment, chargers, and written questions.

Confirm follow-up before leaving. Ask how results will be delivered, which portal to use, who to call for worsening symptoms, where to pick up prescriptions, and when to schedule the next appointment.

Appointment script: “My child has an appointment at CHRISTUS Children’s in San Antonio. Please confirm the clinic name, building, floor, entrance, parking option, check-in time, and whether a referral, order, fasting, or prior authorization is required.”

CHRISTUS Children’s Pediatric Primary Care Clinic

The downtown primary care clinic is a separate route from the pediatric emergency room.

Location

333 N. Santa Rosa St., 3rd Floor, San Antonio, TX 78207.

Phone

210-704-4966.

Official hours

Monday through Friday, 8 a.m. to 5 p.m. Confirm holiday or schedule changes before relying on hours.

Age range

The official clinic page states providers see children from birth until their 19th birthday.

What to bring

Medication list, outside provider list, immunization history, school/daycare forms, questions, and specialist information.

Results

The clinic page says test and procedure results are provided by telephone within one week in most cases. Ask how your child’s specific result will be delivered.

KidSTOP outpatient tests and treatments

KidSTOP is designed for physician-ordered outpatient services in a child-friendly environment.

KidSTOP item	Downtown San Antonio details	What to do before going
Location	Inside CHRISTUS Children’s on the first floor, 333 N. Santa Rosa, San Antonio, TX 78207.	Confirm whether your order is valid for the downtown KidSTOP location.
Phone	210-704-2587.	Call for service-specific questions, timing, and preparation requirements.
Hours	Monday through Friday, 8 a.m. to 6 p.m.; Saturday and Sunday closed.	Confirm current hours before traveling, especially around holidays.
Appointment need	The official page says no appointment is needed except for radiology services.	Bring the physician order and call radiology scheduling at 210-704-4100 if imaging is needed.
Services	The hospital describes KidSTOP as offering outpatient services such as lab testing, orthopedic splints, imaging services, and infusion therapy.	Ask whether your child should fast, bring medication, avoid certain foods, or arrive at a specific time.

Pediatric specialties and family support

CHRISTUS Children’s has hospital and clinic services across pediatric emergency care, specialty medicine, surgery, neonatal care, and outpatient support.

Emergency and trauma care

The downtown pediatric ER is open 24/7 and is designed for infants, children, and teens with urgent illnesses or injuries.

NICU and newborn care

CHRISTUS Children’s describes Level IV NICU access for babies who need advanced neonatal support.

Heart, neurology, and surgery

Official service listings include pediatric cardiology, neurosciences, neurosurgery access, general and pediatric surgery, and related subspecialty care.

Orthopedics and rehabilitation

Families may use pediatric orthopedics, inpatient rehabilitation, outpatient rehabilitation, physical medicine, and therapy-related services depending on referral needs.

ENT, GI, nephrology, urology

Specialty pages and directories list ENT, gastroenterology, nephrology, urology, infectious disease, endocrinology, genetics, sleep, and other services.

Child Life

Certified Child Life Specialists support children and families with procedure preparation, coping plans, therapeutic play, distraction, education, and emotional support.

Downtown campus wayfinding

Families may know “Children’s Hospital” but still need the exact floor, clinic, or entrance.

Campus area	Location clue	What families use it for
Main hospital	333 N. Santa Rosa St., San Antonio, TX 78207	Hospital care, pediatric ER, surgery, inpatient units, NICU, outpatient services, and campus access.
Primary care clinic	333 N. Santa Rosa St., 3rd Floor	Routine pediatric visits, sick visits, well-child care, immunizations, and medical-home coordination.
KidSTOP	Inside the hospital on the first floor	Physician-ordered outpatient tests and treatments.
Surgery / procedure registration	Official arrival guidance describes second-floor registration for a child’s procedure.	Surgery check-in, pre-op preparation, caregiver waiting, and post-procedure instructions.
Café and chapel	Official virtual-tour text references a first-floor café and Santa Rosa Chapel.	Meals, family waiting, quiet reflection, and campus support.

Wayfinding tip: Ask for the exact floor, department, nearest entrance, and parking location. Downtown hospital, clinic, ER, KidSTOP, and procedure arrivals may use different routes.

Medical records and authorization

Medical-record access depends on care type, patient age, parent/legal representative status, and whether the record is hospital-based, clinic-based, or from another facility.

Best starting point

Use CHRISTUS medical-record request guidance or MyCHRISTUS portal guidance.

Who may request records

Records are generally released to the patient of record or legal representative, subject to identification, authorization, privacy law, and age-specific rules.

Common records

Discharge summary, lab results, radiology report, immunization record, visit summary, medication list, allergy list, procedure report, consult note, and billing records.

Sensitive records

Behavioral health, substance-use, HIV/AIDS, STD, reproductive, minor-consent, or other sensitive records may require special authorization or have extra privacy rules.

Outside records

If the record came from another hospital, clinic, imaging center, or specialist, request that record from the facility that created it.

MyCHRISTUS portal and older-record access

Portal access can differ for hospital services, lab services, specialty clinics, and primary care clinics.

Hospital and lab records

CHRISTUS portal guidance says hospital and outpatient access may include lab results, radiology results, pathology results, procedures, medications, allergies, immunizations, visit summaries, and discharge instructions when available.

Records before 2025

For San Antonio-area hospitals, CHRISTUS lists a separate route for parents of CHRISTUS Children’s patients who need medical records before 2025.

Specialty clinic portal

CHRISTUS lists a separate portal route for parents of patients at CHRISTUS Children’s specialty clinics.

Primary care portal

Parents of children seen at CHRISTUS Children’s primary care clinics may have a different portal login/sign-up route from specialty clinic records.

Billing, online payment, estimates, and financial assistance

Hospital bills can include facility, provider, emergency, imaging, lab, surgery, anesthesia, pharmacy, specialty, and separate professional charges.

Billing need	Best action	What to ask
Pay a hospital bill	Use CHRISTUS Health Bill Pay or log in to MyCHRISTUS when instructed.	Confirm account number, date of service, patient name, guarantor, insurance processed amount, and balance.
Estimate before scheduled care	Use CHRISTUS pricing transparency and good faith estimate resources.	Ask for expected service description, facility fee, provider fee, insurance estimate, deductible, coinsurance, and out-of-pocket range.
Financial assistance	Review CHRISTUS Financial Assistance resources and ask about the CHRISTUS Children’s participating provider list.	Ask what application, income proof, household information, deadline, and supporting documents are needed.
Clinic vs hospital charge	Ask whether the bill is for hospital care, physician practice, specialty clinic, emergency department, or a separate professional service.	Ask why you received multiple bills and whether any provider was outside your plan network.

Insurance, referrals, prior authorization, and out-of-pocket planning

Coverage depends on your plan, network, deductible, authorization rules, provider billing, and service type.

Call your insurance plan before scheduled care. Ask whether CHRISTUS Children’s, the specific clinic, and the specific provider are in network.

Ask about facility and professional billing. Hospital-based care can create separate facility, doctor, anesthesia, radiology, lab, or professional bills.

Check referral and prior authorization needs. Specialty visits, imaging, therapy, procedures, surgery, inpatient admission, and some tests may require approval.

Ask about financial assistance early. If your family is uninsured, underinsured, or facing a high balance, review CHRISTUS financial assistance options before the account becomes overdue.

Insurance warning: A hospital webpage cannot calculate your exact cost. Final billing may depend on coding, medical necessity, network status, deductible, coinsurance, authorization, and insurer processing.

Visitors, caregivers, surgery-day rules, and child safety

Visitor and caregiver rules can change by unit, procedure, infection-control level, and hospital policy.

Visitor item	What to confirm	Practical tip
Adult caregivers	How many adult caregivers may accompany the child for the appointment, surgery, clinic, ER, or inpatient unit.	Bring photo ID and custody or guardianship paperwork if relevant.
Siblings and extended family	Whether siblings or additional family members are allowed that day.	Procedure guidance may limit visitors, so plan childcare before arrival.
Health screening or masks	Current masking, symptom screening, temperature check, and infection-prevention requirements.	Do not come if you are sick without asking the care team what to do.
Overnight stay	Whether one parent or caregiver can stay overnight in the room and what sleeping arrangements are available.	Ask what bedding, storage, showers, food, and quiet-hours rules apply.

Family amenities

Families often need food, rest, emotional support, child-friendly preparation, and quiet space during a hospital visit.

Child Life services

Certified Child Life Specialists can help children prepare for procedures, cope with treatment, understand illness, use therapeutic play, and manage fear.

Child Life Zone and activities

Official hospital tour text describes a Child Life Center, library, Child Life Zone, interactive games, creative activities, and spaces that help children feel more comfortable.

First-floor café

The virtual-tour text references a café across from KidSTOP serving meals for breakfast, lunch, and dinner. Confirm current hours before relying on it.

Santa Rosa Chapel

The hospital describes a Catholic faith-based setting where people from all religions are welcome, with Santa Rosa Chapel available for prayer and quiet reflection.

Ronald McDonald House

The official “About” page notes an onsite Ronald McDonald House where families can stay while a child is undergoing treatment.

Facility dog support

The virtual-tour text mentions Marcus, the facility dog, along with Child Life support for patients and families.

Location, parking, entrances, and Google Map

Use the downtown hospital address for the main campus and pediatric ER. Confirm the exact entrance for scheduled appointments, procedures, or tests.

CHRISTUS Children’s / Children’s Hospital of San Antonio

333 N. Santa Rosa St.
San Antonio, TX 78207
Main: 210-704-2011
Pediatric ER: 210-704-2190

Use this map for the downtown San Antonio campus. Follow official appointment or ER instructions for the correct entrance and parking area.

KidSTOP and Primary Care

KidSTOP: hospital 1st floor
Primary Care Clinic: 3rd floor
333 N. Santa Rosa St.
San Antonio, TX 78207

For KidSTOP or primary care, ask whether your appointment uses the same entrance as the main hospital or a clinic-specific route.

Before you go: parent and caregiver checklist

Use this list for ER visits, primary care, specialty clinics, surgery, KidSTOP, radiology, hospital admission, and record requests.

Checklist item	Why it helps	Quick action
Exact location	The downtown campus has multiple services and floors.	Confirm hospital, ER, KidSTOP, primary care, specialty clinic, surgery, or radiology route.
Parent/legal guardian ID	Registration, consent, visitor access, portal, and records may require proof.	Bring photo ID and custody, guardianship, or conservatorship documents if relevant.
Insurance card and referral	Billing and authorization depend on correct plan information.	Bring insurance card, referral, physician order, prior authorization, and secondary coverage if any.
Medication and allergy list	The care team needs accurate dose, schedule, pharmacy, allergy, and supplement details.	Bring medication bottles or a written list.
Outside medical records	CHRISTUS may not automatically have records from outside doctors or hospitals.	Request outside records from the originating facility before the visit when possible.
Symptom timeline	Doctors need start time, fever, medications, vomiting, injury, test results, and changes.	Write down symptoms, times, treatments tried, and your top concerns.

Official source checklist

Use official CHRISTUS sources for final verification because phone numbers, hours, portal routes, service availability, visitor rules, and billing processes can change.

Official source	What it verifies	Use it when
CHRISTUS Children’s hospital page	Hospital overview, pediatric focus, emergency guidance, specialty network, and service links.	Use before researching services or choosing a route.
Contact CHRISTUS Children’s	Main address and phone number.	Use for hospital contact and campus address confirmation.
Pediatric Emergency Room	ER address, phone, 24/7 hours, pediatric ER scope, conditions treated, and specialist access.	Use for urgent pediatric emergency routing.
Pediatric Primary Care Clinic	Primary care phone, 3rd-floor location, hours, age range, and visit-prep tips.	Use for well-child, sick visit, and routine care.
KidSTOP	Outpatient test/treatment purpose, first-floor location, phone, hours, radiology appointment rule, and radiology scheduling number.	Use for physician-ordered lab, imaging, infusion, splint, and outpatient services.
When You Arrive	Procedure-day arrival expectations, caregiver limits, screening/masking language, vitals, second-floor holding area, café, chapel, and tour text.	Use before surgery, procedures, or hospital arrival.
Child Life Services	Procedure preparation, coping support, therapeutic play, emotional support, sibling education, and referral guidance.	Use when a child may need extra hospital-preparation support.
MyCHRISTUS	Portal routes for San Antonio-area hospital records, records before 2025, specialty clinics, primary care clinics, and portal support.	Use for medical-record access, results, visit summaries, immunizations, and portal login.
CHRISTUS Bill Pay	Bill payment, MyCHRISTUS payment routing, financial assistance, balanced billing, pricing transparency, and good faith estimate links.	Use before paying a bill or asking about financial assistance.
Financial Assistance	Financial assistance policies, summaries, applications, participating provider lists, and CHRISTUS Children’s resources.	Use for charity care, discount applications, and provider-list checks.

Independent guide notice: This website is not CHRISTUS Children’s, not The Children’s Hospital of San Antonio, not an emergency service, not a medical provider, not an insurer, and not a billing office. Use official CHRISTUS pages, your clinician, your insurer, poison control, or 911 for final decisions.

Children’s Hospital of San Antonio FAQs

These questions focus on the downtown San Antonio pediatric hospital address, ER, phone numbers, primary care, KidSTOP, portal, records, billing, visitors, parking, and family resources.

1. What is the address for Children’s Hospital of San Antonio?

CHRISTUS Children’s, commonly searched as The Children’s Hospital of San Antonio, is located at 333 N. Santa Rosa St., San Antonio, TX 78207.

2. What is the main phone number for CHRISTUS Children’s in San Antonio?

The main hospital phone number is 210-704-2011. Use it for general hospital routing, department transfer, campus questions, and patient information.

3. Is the Children’s Hospital of San Antonio emergency room open 24/7?

Yes. The downtown CHRISTUS Children’s Emergency Room is listed as open 24 hours a day, seven days a week. The emergency room phone number is 210-704-2190.

4. When should I call 911 instead of calling the pediatric ER?

Call 911 for life-threatening symptoms such as severe breathing trouble, loss of consciousness, major trauma, uncontrolled bleeding, seizure emergency, poisoning, suicidal feelings, sudden paralysis, or a child who appears dangerously ill.

5. Where is the CHRISTUS Children’s Pediatric Primary Care Clinic?

The downtown Pediatric Primary Care Clinic is located at 333 N. Santa Rosa St., 3rd Floor, San Antonio, TX 78207. The phone number is 210-704-4966.

6. What is KidSTOP at CHRISTUS Children’s?

KidSTOP is a child-friendly outpatient service area for physician-ordered tests and treatments. The downtown KidSTOP location is inside the hospital on the first floor and can be reached at 210-704-2587.

7. Do I need an appointment for KidSTOP?

The official KidSTOP page says no appointment is needed except for radiology services. For radiology imaging services, call 210-704-4100 to schedule.

8. How do I access medical records from CHRISTUS Children’s?

Use CHRISTUS medical-record request guidance or the correct MyCHRISTUS portal route. Records are generally released to the patient of record or legal representative, subject to identification, authorization, privacy law, and age-specific rules.

9. How do I pay a CHRISTUS Children’s hospital bill?

Use CHRISTUS Health Bill Pay or MyCHRISTUS when instructed. Before paying a large balance, compare the statement with your insurance explanation of benefits and ask about financial assistance if needed.

10. What should parents bring to a CHRISTUS Children’s visit?

Bring parent or legal guardian photo ID, insurance card, referral or physician order if required, medication list, allergy list, outside medical records, custody or guardianship papers if relevant, and comfort items for your child.