Omaha, Nebraska · Hospital Patient Guide · Updated September 2026
CHI Health Bergan Mercy Hospital address, phone, map, emergency care, visiting, MyChart, billing, records, and patient help
CHI Health Creighton University Medical Center – Bergan Mercy is an academic medical center and Level I trauma hospital at 7500 Mercy Rd, Omaha, NE 68124. The main hospital phone number is 402-398-6060.
This guide is written for patients, families, caregivers, and visitors who need practical help before arriving, calling, using MyChart, requesting records, paying a bill, sending a gift, scheduling hospital procedures, finding the emergency department, or preparing for admission.
Emergency warning: If you may be having a medical emergency, call 911 or go to the nearest emergency department. Do not use MyChart messages, contact forms, email, or billing lines for chest pain, stroke symptoms, severe bleeding, trouble breathing, major trauma, overdose, poisoning, or a life-threatening condition.
Official hospital name
CHI Health CUMC – Bergan Mercy
Full name: CHI Health Creighton University Medical Center – Bergan Mercy.
Address
7500 Mercy Rd
Omaha, NE 68124. Use this for GPS, hospital arrival, medical records mail, and forms.
Main phone
402-398-6060
Use for main hospital routing, general questions, and department transfer help.
Emergency department
7500 Mercy Rd
The emergency department listing uses the same campus address and main phone.
Welcome Center
402-398-6314
Ask about cafeteria hours, valet parking if available, gift shop, directions, and amenities.
Gift shop
402-398-6075
Use for gifts, flowers, balloons, and patient-delivery questions when available.
Start here: choose the right contact route
Large hospitals have different routes for emergencies, procedure scheduling, records, billing, MyChart, gift shop, and patient concerns. Use this table before calling the wrong department.
| Your need | Best first action | Prepare before calling or arriving |
|---|---|---|
| Emergency care | Call 911 for life-threatening symptoms or go to the emergency department at 7500 Mercy Rd. | Photo ID, insurance card if available, medication list, allergies, emergency contact, and symptom timeline. |
| Main hospital question | Call the main hospital line at 402-398-6060. | Patient name, department, date of service, provider name if known, and reason for the call. |
| Visitor directions or amenities | Call the Welcome Center at 402-398-6314. | Patient unit if known, arrival time, mobility needs, parking questions, and dining/gift shop questions. |
| Diagnostic, lab, or imaging scheduling | Use hospital scheduling at 402-717-2222 for Bergan Mercy procedures. | Order/referral, provider name, requested test, diagnosis code if provided, insurance, and availability. |
| MyChart help | Use MyChart or call MyChart Patient Support at 844-528-8383. | Username, email, date of birth, activation-code status, and device/browser details. |
| Medical records | Request records online or contact Release of Information at 402-717-1799. | Dates of service, records needed, recipient details, photo ID, email address, and authorization form if required. |
| Bill payment or payment plan | Call Billing Customer Service at 855-515-9372 or use online bill pay. | Statement, account number, guarantor information, insurance EOB, and payment-plan questions. |
| Concern or grievance | Call the Bergan Mercy Patient Action Line at 402-398-5799. | Patient name, date/time, unit/department, staff or provider if known, and what resolution you need. |
CHI Health Bergan Mercy contact directory
Use official numbers for the right department. Department hours and availability can change, so call before relying on a third-party directory listing.
| Contact item | Official detail | Use it for |
|---|---|---|
| Hospital name | CHI Health Creighton University Medical Center – Bergan Mercy | Main hospital identity, referrals, records, insurance, and map search. |
| Address | 7500 Mercy Rd, Omaha, NE 68124 | Emergency arrival, admissions, visitor navigation, records forms, and mail. |
| Main phone | 402-398-6060 | Hospital operator, general questions, department routing, and campus contact. |
| Emergency Department | 7500 Mercy Rd · 402-398-6060 | Emergency care location. Call 911 for life-threatening symptoms. |
| Welcome Center | 402-398-6314 | Campus directions, amenities, cafeteria, valet parking if available, and visitor support. |
| Gift shop | 402-398-6075 | Fresh flowers, gifts, balloons, patient gift delivery, and patient-recipient verification. |
| Hospital scheduling | 402-717-2222 | Lab, diagnostic, imaging, cardiology testing, CT, MRI, ultrasound, mammogram, and related hospital procedures. |
| Medical records support | 402-717-1799 | Questions about electronic record requests and release-of-information status. |
| Billing Customer Service | 855-515-9372 | Statements, online bill pay, payment arrangements, due dates, and billing questions. |
| Financial assistance | 844-286-5546 | Hospital financial assistance questions, application help, and payment-plan guidance. |
| Patient Action Line | 402-398-5799 | Care concerns, complaints, grievances, and patient-experience escalation. |
| MyChart support | 844-528-8383 | Password resets, portal setup, activation help, and account support. |
Call-routing tip: If you only know the hospital name and need the correct department, start with the main number. If your issue is urgent or life-threatening, call 911 instead of searching for a department number.
Google map, campus arrival, parking, and directions
The hospital is located at 7500 Mercy Rd in Omaha. Use the map for general navigation and the official campus map for building-level planning.
CHI Health Creighton University Medical Center – Bergan Mercy
7500 Mercy Rd
Omaha, NE 68124
Main: 402-398-6060
Use this embedded Google map for route planning. For building entrances, emergency arrival, campus parking, or valet questions, call the Welcome Center or open the official CHI campus map.
Before you leave
Confirm the appointment time, building or department, provider name, required fasting instructions, insurance requirements, and whether check-in is at admissions, an outpatient desk, or the emergency department.
What to bring
Bring photo ID, insurance card, medication list, allergy list, emergency contact, advance-directive documents if available, and any test orders or referral paperwork.
Accessibility needs
Ask the Welcome Center or your care team about wheelchair help, interpreter services, mobility support, wayfinding, and other accommodations before arrival if needed.
Campus map
Open the official campus map PDF for building and entrance orientation.
Emergency department and Level I trauma care
Bergan Mercy is identified by CHI Health as a Level I trauma center and academic medical center campus. Emergency services are different from routine appointments, MyChart messages, billing calls, and procedure scheduling.
Life-threatening emergency
Call 911 or go to the nearest emergency department. Do not wait for MyChart replies or online scheduling.
Emergency address
CHI Health Emergency Department at CUMC – Bergan Mercy is listed at 7500 Mercy Rd, Omaha, NE 68124.
Emergency phone
The emergency department listing uses 402-398-6060 as the primary phone and also shows 402-398-6982.
Trauma context
Level I trauma care means the campus receives severe injuries and complex emergency cases. Arrival and wait time depend on acuity.
| Situation | Do this | Do not do this |
|---|---|---|
| Chest pain, stroke symptoms, trouble breathing, severe bleeding, major injury | Call 911 or go to the nearest emergency department immediately. | Do not use a contact form, MyChart message, or routine clinic scheduling. |
| Possible transfer from another emergency department | Ask the treating facility whether transfer to Bergan Mercy’s Level I trauma services is needed. | Do not self-transfer an unstable patient unless instructed by emergency professionals. |
| Emergency follow-up after discharge | Use your discharge paperwork, MyChart, or the phone number listed on the instructions. | Do not assume the main operator can replace discharge-specific instructions. |
| Non-urgent symptoms or medication questions | Call your provider or message the care team through MyChart if appropriate. | Do not go to the emergency department only for routine refills unless directed. |
Emergency privacy and safety note: Bring current medications, allergies, medical history, and an emergency contact when possible. If time is critical, emergency care comes first and paperwork comes later.
Visiting hours, maternity nap time, dining, gift shop, chapel, and amenities
The official location page states that Bergan Mercy does not have restricted visiting hours, but visitation can be limited for special circumstances. Ask the nurse or care provider for unit-specific limits.
| Visitor topic | Official detail | Practical note |
|---|---|---|
| General visiting | No restricted visiting hours are listed for Bergan Mercy. | Special circumstances may limit visitation. Always follow care-team and unit instructions. |
| Maternity nap time | New mothers have a daily nap time from 2:00 p.m. to 4:00 p.m. | Mothers may still choose to have visitors during that time. |
| Children visiting | Children are welcome but must be accompanied by an adult at all times. | Ask the nurse about infection-control, ICU, maternity, and age-specific restrictions. |
| Dining Center | Located on the lower level; breakfast Monday–Friday 7:00 a.m.–9:45 a.m.; lunch Monday–Friday 11:00 a.m.–1:30 p.m. | From the main lobby, use the north hallway and north elevator to the lower level. |
| Healing Grounds | Monday–Thursday 6:30 a.m.–8:30 p.m.; Friday–Sunday 6:30 a.m.–7:00 p.m. | Useful for early visitors, families waiting for procedures, and staff-supported breaks. |
| Subway | Monday–Thursday 10:00 a.m.–2:00 a.m.; Friday 10:00 a.m.–10:00 p.m.; Saturday 7:30 a.m.–10:00 p.m.; Sunday 7:30 a.m.–2:00 a.m. | Late hours may be useful for families in emergency, surgery, or overnight situations. |
| Mass times | Monday, Wednesday, and Sunday at 11:00 a.m. in Our Lady of Hope-Sister Norita Cooney Chapel on the main level. | Ask staff if a patient needs pastoral care, spiritual support, or chapel directions. |
| Gift shop | Gift shop phone: 402-398-6075. | The gift shop can help select gifts or flowers and verify that the recipient is still a patient before delivery. |
| Hotel rates | Some Omaha/Council Bluffs hotels provide reduced rates for CHI Health hospital patient families. | Call hotels directly and say you are asking about CHI Health patient/family rates. |
MyChart patient portal: appointments, results, messages, refills, and support
CHI Health uses MyChart for secure patient access. MyChart is useful for routine health management, but it is not an emergency contact route.
What MyChart can do
- View portions of your medical record.
- Access test results and visit information.
- Send messages to your doctor’s office.
- Request eligible prescription refills through CHI Health Pharmacy.
- Schedule or cancel some primary-care appointments.
- Make appointment requests for specialties.
- Use eCheck-In where available.
- Submit maternity pre-registration.
MyChart support
For password resets, setup help, activation questions, or portal issues, call the MyChart Patient Support Services team at 844-528-8383.
Test results
MyChart may show results and medical terminology. Review results with your provider before using them to make medical decisions.
Sign-up tip
You may receive an activation code during care. If you do not have one, ask your clinic or use the sign-up options on the MyChart page.
Do not use MyChart for emergencies: MyChart messages are not appropriate for chest pain, stroke symptoms, trouble breathing, suicidal crisis, severe bleeding, major trauma, overdose, poisoning, or a condition that could become life-threatening.
Medical records, authorization forms, HIM address, and request timing
CHI Health allows electronic requests for hospital records and provides forms for patient access or authorization to disclose protected health information.
| Records need | Best route | What to prepare |
|---|---|---|
| Request your own records | Use the electronic request tool or the Patient Access Request form. | Photo ID, valid email address, dates of service, record type, and delivery preference. |
| Send records to another person or organization | Use the Authorization for Use or Disclosure of/Access to Protected Health Information form. | Recipient name, email or mailing address, dates of service, and parts of the record requested. |
| Check request status | Call a hospital release-of-information representative at 402-717-1799. | Submission date, patient name, date of birth, email used, and request type. |
| Provider-to-provider transfer | Ask the receiving provider what records they need and where CHI should send them. | Provider name, fax/email, specialty, appointment date, diagnosis, and imaging/lab needs. |
| Mail records form | Mail to: CHI Health Creighton University Medical Center – Bergan Mercy, Attn: Health Information Management, 7500 Mercy Rd, Omaha, NE 68124. | Signed form, correct facility checked, dates of service, recipient details, and legal representative documents if needed. |
| Fax paper request | Fax to 1-800-707-4605 when using the CHI Health hospital records instructions. | Complete form, signature, date, requested record parts, and contact details. |
Record types listed on the patient access form: emergency room records, lab reports, discharge summary, immunization record, physical therapy notes, history and physical records, radiology reports, physician notes, consultation reports, medication list, operations and procedures, diagnostic images, itemized bill, and other diagnostic testing results.
Records request script: “I received care at CHI Health Creighton University Medical Center – Bergan Mercy. I need records from __ to __ sent to __. Which form should I use, and do you need my ID, email verification, or legal representative documents?”
Billing, online bill pay, estimates, separate bills, and payment plans
Hospital billing can involve facility charges, CHI Health physician charges, and separate bills from non-CHI providers such as emergency-room physicians, radiologists, anesthesiologists, pathology, or laboratory providers.
| Billing topic | Official detail | Practical step |
|---|---|---|
| Online bill pay | CHI Health Clinic and Metro Area Hospitals bill pay includes Creighton University Medical Center – Bergan Mercy. | Use the CHI Health bill-pay page or instructions on your statement. |
| Billing phone | Billing Customer Service Center: 855-515-9372, Monday–Friday, 8:00 a.m.–5:00 p.m. | Call with your statement, account number, guarantor, insurance EOB, and payment-plan questions. |
| Credit card and checks | CHI lists Visa, MasterCard, Discover, American Express, and checks payable to CHI Health for mail payments. | Use the detachable statement stub if paying by mail. |
| Bank bill pay | When using bank online bill pay, list CHI Health, not the individual hospital name, as payee at the remit-to address. | Use the exact address and instructions from your billing statement. |
| Separate bills | You may receive separate bills from emergency-room physicians, radiology, anesthesiology, pathology, laboratory, or other non-CHI providers. | Call the phone number on each separate statement, not only CHI billing. |
| Insurance process | Your first statement generally comes after insurance processes the claim. | Compare the statement with your Explanation of Benefits before paying a disputed amount. |
| Payment arrangements | If you cannot pay the full balance, contact customer service to discuss payment arrangements. | Call before the due date to avoid past-due or collections issues. |
| Cost tools | The hospital page links to Pay Your Bill, Cost Estimator, and MD Save procedures. | Ask whether your procedure qualifies for a cost estimate, MD Save voucher, or pre-service estimate. |
Important billing note: Payments cannot be made for the Lakeside Surgery Center, Bergan Mercy Surgery Center, and Ambulatory Surgery Center at Midlands through the CHI Health Clinic and Metro Area Hospitals online system. Follow the bill you received for those accounts.
Financial assistance, uninsured help, underinsured help, and language access
CHI Health says its financial assistance program is designed for emergent, urgent, and medically necessary care for qualifying uninsured or underinsured patients.
Financial assistance number
For Bergan Mercy and many CHI Health Nebraska/Iowa hospitals, call 844-286-5546, Monday–Friday, 8:00 a.m.–5:00 p.m.
Who may qualify
The policy describes help for uninsured or underinsured patients who qualify based on household financial resources and income compared with Federal Poverty Guidelines.
Application details
Patients may need to complete a Financial Assistance Application and provide household income and expense information.
Language access
CHI Health states that language access services are available 24 hours a day, 7 days a week at no charge.
Financial-help script: “I received or expect medically necessary care at Bergan Mercy. I am uninsured or underinsured and need help understanding financial assistance, payment plans, required documents, and application deadlines.”
Hospital procedure scheduling for labs, diagnostics, imaging, and tests
Some diagnostic, lab, and imaging procedures are scheduled through hospital scheduling instead of a regular appointment line.
Bergan Mercy scheduling
For CHI Health Creighton University Medical Center – Bergan Mercy hospital scheduling, call 402-717-2222.
Common scheduled items
Bone density scans, cardiology testing, CT scans, echo, EKG, general X-rays, interventional radiology, infusions, injections, transfusions, lab draw, mammograms, MRI, neurology testing, nuclear medicine/PET scans, respiratory studies, stress tests, and ultrasounds.
Before calling
Have the provider order, diagnosis, preferred location, insurance details, authorization status, and availability ready.
After scheduling
Ask where to check in, whether fasting is required, whether medications should be held, and when results will reach your ordering provider.
Lab contact: CHI Health Laboratory at Creighton University Medical Center – Bergan Mercy lists customer service/lab results at 402-717-5227, option 1, and fax 402-717-5252.
Medical services and departments highlighted for Bergan Mercy
The official location page and CHI supporting documents describe Bergan Mercy as a full-service academic medical center with trauma, emergency, surgical, maternity, cancer, heart and vascular, and diagnostic imaging services.
| Care area | What the hospital is known for | Patient preparation |
|---|---|---|
| Emergency and trauma | Level I trauma center and emergency services. | Call 911 for life-threatening symptoms; bring medication list and allergies when possible. |
| Heart and vascular care | Heart and vascular services, cardiology testing, and related procedure scheduling. | Ask about test preparation, medication holds, insurance authorization, and result timing. |
| Stroke and neuroscience | Comprehensive Stroke Center certification noted on the official location page and neuro-related services in CHI materials. | For stroke symptoms, call 911 immediately; do not drive yourself. |
| Surgery | Surgery services and academic medical center specialty support. | Confirm arrival time, fasting rules, medication instructions, discharge driver, estimate, and follow-up plan. |
| Maternity and NICU | Maternity services and Level III neonatal intensive care described in CHI community documents. | Ask about maternity pre-registration, birth plan, visitor guidance, lactation support, and insurance requirements. |
| Cancer care | Cancer care is included in the hospital’s listed medical service range. | Bring prior pathology, imaging, treatment history, medication list, and questions about scheduling and financial support. |
| Diagnostic imaging | Diagnostic imaging and hospital procedure scheduling for CT, MRI, X-ray, ultrasound, mammogram, and nuclear medicine/PET. | Ask about fasting, contrast, kidney labs, pregnancy screening, insurance authorization, and arrival desk. |
| Laboratory services | CHI Health Laboratory contact and outpatient lab-related resources. | Bring the lab order, ID, insurance, fasting status, and any specimen instructions. |
Admission, procedure, and hospital-stay checklist
CHI’s patient handbook explains what to bring and how to prepare for a hospital visit or stay. Use this checklist before admission, outpatient procedures, surgery, imaging, or an emergency follow-up.
Bring for check-in
- Photo ID.
- Insurance card or insurance details.
- Emergency contact information.
- Provider orders or referral paperwork.
- Advance directives, if available.
Bring for clinical safety
- Current medication list, including dose and timing.
- Vitamins, supplements, and over-the-counter medicines.
- Allergy list and reaction details.
- Pharmacy name.
- Recent test results if from another facility.
For hospital stay comfort
- Toiletries.
- Robe and slippers if allowed.
- Glasses, hearing aids, dentures, or assistive devices.
- Phone charger.
- Only low-value personal items.
Leave at home if possible
- Large amounts of cash.
- Jewelry.
- Unneeded electronics.
- Unsecured valuables.
- Personal medications unless your care team asks you to bring them for review.
Medication safety: Do not take your own medication during a hospital stay unless your care team specifically approves it. Tell your care team about every medication, supplement, vitamin, and allergy.
Patient concerns, rights, interpreter services, and support
Patients and families should know how to ask questions, raise concerns, and request communication support.
| Support need | Contact or route | How to use it |
|---|---|---|
| Concern, complaint, or grievance | Bergan Mercy Patient Action Line: 402-398-5799. | Call with the patient name, date, unit, issue, and requested follow-up. |
| Quality and safety concern | Start with the nurse, care provider, unit leader, or Patient Action Line. | Ask what will be documented and how you will receive a response. |
| Interpreter or communication support | Ask your care team, Welcome Center, or registration staff. | Request language access, hearing, vision, or speech assistance as early as possible. |
| Transportation or financial barriers | Contact your provider or message through MyChart when appropriate. | Explain what barrier may prevent you from keeping an appointment or completing care. |
| Spiritual or ethics support | Ask your nurse or care team for pastoral care, chapel, or ethics consultation support. | Use when decisions are stressful, values-based, or hard for the family to understand. |
Source audit and content gaps covered
This article is built to be more useful than a simple directory listing. It combines official hospital details, patient workflow, and practical decision support.
| Source type checked | What it confirmed | What this guide adds |
|---|---|---|
| Official Bergan Mercy location page | Hospital name, Level I trauma/academic medical center language, services, address, main phone, gift shop, dining, visiting, hotel note, and campus map link. | Phone-routing table, arrival checklist, map, visitor planning, and service-intent organization. |
| Emergency Department listing | Emergency department name, address, and phone numbers. | 911 guidance, symptom-routing safety, emergency follow-up notes, and what not to use for emergencies. |
| Hospital scheduling contacts | Bergan Mercy hospital scheduling number and examples of scheduled diagnostics, labs, and imaging procedures. | Preparation checklist for orders, authorization, fasting, medication instructions, and result timing. |
| MyChart pages | Portal features, appointment functions, test results, refills, eCheck-In, mobile app, and support number. | Emergency-use warning, portal setup guidance, and when to call instead of messaging. |
| Medical records page and PDF form | Electronic records request, release-of-information support number, HIM mailing address, fax route, and patient access form fields. | Records workflow by need, required information checklist, and provider-to-provider transfer tips. |
| Bill pay and financial assistance pages | Billing phone, hours, payment methods, separate bill warnings, payment arrangements, online bill pay, financial assistance number, and application concept. | Billing decision table, EOB advice, separate-bill warning, and financial-help script. |
| Patient handbook PDF | What to bring, medication safety, advance directives, admission items, visitor topics, financial assistance directory, and helpful numbers. | Admission and hospital-stay checklist in simple patient-friendly language. |
| Top third-party result pattern | Most listings focus on name, address, phone, ratings, or general hospital category. | Procedure-level help for emergency, MyChart, records, billing, financial assistance, visitors, amenities, scheduling, and patient concerns. |
Independent guide notice: USHospitalGuides.com is not CHI Health, not CommonSpirit Health, not Bergan Mercy, not a hospital operator, not a patient portal, and not an emergency service. Use official CHI Health links and phone numbers for final decisions.
Important medical and emergency notice
This guide helps with hospital navigation, contact routes, visitor planning, billing, records, MyChart, scheduling, and practical preparation. It does not provide diagnosis, treatment, insurance determination, or emergency triage.
For urgent symptoms, call 911. Chest pain, stroke symptoms, severe bleeding, trouble breathing, major trauma, overdose, poisoning, suicidal crisis, or any life-threatening condition needs immediate professional care.
CHI Health Bergan Mercy Hospital FAQs
These questions focus on the hospital address, phone, emergency care, visiting, MyChart, records, billing, financial assistance, scheduling, and patient concerns.
1. What is the address for CHI Health Bergan Mercy Hospital?
CHI Health Creighton University Medical Center – Bergan Mercy is located at 7500 Mercy Rd, Omaha, NE 68124. Use this address for GPS, hospital arrival, emergency department navigation, medical records mail, and patient paperwork.
2. What is the main phone number for CHI Health Bergan Mercy Hospital?
The main hospital phone number is 402-398-6060. Use it for general hospital routing, department transfer help, and main-campus questions.
3. Is Bergan Mercy a Level I trauma center?
Yes. CHI Health identifies CHI Health Creighton University Medical Center – Bergan Mercy as a Level I trauma center and academic medical center campus in Omaha.
4. What should I do for an emergency?
For life-threatening symptoms, call 911 or go to the nearest emergency department. The Bergan Mercy emergency department is listed at 7500 Mercy Rd, Omaha, NE 68124. Do not use MyChart or contact forms for emergencies.
5. What are the visiting hours at Bergan Mercy?
The official location page says Bergan Mercy does not have restricted visiting hours, although visitation may be limited for special circumstances. New mothers have a daily nap time from 2:00 p.m. to 4:00 p.m., but may choose to have visitors during that time.
6. What is the Welcome Center phone number?
The Bergan Mercy Welcome Center phone number is 402-398-6314. Use it for cafeteria hours, valet parking if available, gift shop questions, campus directions, and other amenities.
7. How do I use MyChart for CHI Health?
Use CHI Health MyChart to view portions of your medical record, send messages to your doctor’s office, request eligible refills, manage some appointments, use eCheck-In where available, and access test results. For MyChart support, call 844-528-8383.
8. How do I request medical records from Bergan Mercy?
You can request records electronically or use CHI Health medical-record authorization forms. For Bergan Mercy records questions, call 402-717-1799. Paper requests can be mailed to CHI Health Creighton University Medical Center – Bergan Mercy, Attn: Health Information Management, 7500 Mercy Rd, Omaha, NE 68124.
9. What is the billing phone number for CHI Health?
CHI Health Billing Customer Service can be reached toll-free at 855-515-9372, Monday through Friday from 8:00 a.m. to 5:00 p.m. You may receive separate bills from non-CHI providers such as emergency-room physicians, radiology, anesthesiology, pathology, or laboratory providers.
10. Who do I call for a concern or grievance about care?
For concerns, complaints, or grievances related to care at CHI Health Creighton University Medical Center – Bergan Mercy, call the Patient Action Line at 402-398-5799.