Advocate Children’s Hospital locations, pediatric care, emergency numbers, visitor rules, records, billing, and family resources
Advocate Children’s Hospital serves families through two main pediatric hospital campuses in Illinois: Oak Lawn at 4440 West 95th Street and Park Ridge at 1675 Dempster Street. The system also connects families with pediatric specialists, outpatient clinics, LiveWell access, child-friendly support services, and emergency care.
This guide is built for parents and caregivers who need more than a basic listing. It explains which campus to contact, what phone number to use, how to find a pediatric specialist, when to use the emergency department, how visitor badges work, how to request medical records, how billing support works, where to park, and what to prepare before your child’s visit.
Use 855-312-5437 to find a pediatrician or pediatric specialist connected with Advocate Children’s Hospital.
4440 West 95th Street, Oak Lawn, IL 60453. Emergency department: 708-684-5300.
1675 Dempster Street, Park Ridge, IL 60068. Emergency department: 847-723-5154.
Care ranges from primary pediatrics and outpatient clinics to critical care, emergency care, NICU, surgery, heart care, cancer care, neurosciences, and rehabilitation.
Parents and guardians can use LiveWell for appointments, messages, test results, bills, and proxy access where permitted.
Advocate Children’s locations use automated visitor identification. Bring a government-issued photo ID for a temporary badge.
Advocate Children’s Hospital campus contact directory
Use the correct campus phone number. Oak Lawn and Park Ridge have separate main hospital lines, emergency department numbers, records numbers, and patient concern contacts.
| Contact need | Oak Lawn campus | Park Ridge campus |
|---|---|---|
| Address | 4440 West 95th Street, Oak Lawn, IL 60453 | 1675 Dempster Street, Park Ridge, IL 60068 |
| Main hospital line | 708-684-8000 | 847-723-2210 |
| Emergency department | 708-684-5300 | 847-723-5154 |
| Find a physician | 855-312-KIDS | 855-312-KIDS |
| Hospital billing listed in children’s directory | 630-645-2400 | 630-645-2400 |
| Advocate Children’s Medical Group billing | 847-390-5900 | 847-390-5900 |
| Medical records | 708-684-5030 | 847-723-8265 |
| Patient comments and concerns | 708-684-5452 | 847-723-6011 |
| TDD | 312-528-5030 | 312-528-5030 |
Google maps, directions, parking, and arrival planning
Use the correct map for your scheduled campus. For surgery, imaging, outpatient clinic visits, emergency care, or inpatient stays, follow the department-specific entrance instructions given by Advocate.
Before leaving home
Confirm the child’s campus, appointment time, department, entrance, parking area, and whether you need to complete LiveWell PreCheck-In. Bring ID, insurance card, referral or authorization details, medication list, and any orders from the referring doctor.
For emergency arrivals
Use the emergency department route given by campus signs. If symptoms are life-threatening, call 911. If you are driving, do not stop to complete online paperwork before urgent evaluation.
For surgery or procedures
Procedure entrances and parking can differ from regular clinic visits. Follow the surgery team’s instructions for fasting, arrival time, registration location, parent presence, and post-procedure pickup.
Accessibility and shuttle help
Wheelchair assistance, accessible parking, campus shuttles, and guest services may be available depending on campus and entrance. Call the main hospital line for current arrangements.
Start here: choose the correct action for your child’s situation
Families often search “Advocate Children’s Hospital” for different reasons. This table routes the most common needs to the safest next step.
| Family need | Best next action | What to prepare |
|---|---|---|
| Find a pediatrician or specialist | Call 855-312-KIDS or use Advocate’s find-a-doctor tools. | Child’s age, symptoms or diagnosis, insurance plan, preferred campus, referral requirements, and urgency. |
| Emergency symptoms | Call 911 for life-threatening symptoms or use the nearest emergency department. | Medication list, allergies, existing conditions, recent test results, and parent or guardian ID. |
| Scheduled clinic visit | Confirm campus, building, entrance, appointment time, and PreCheck-In status. | Insurance card, photo ID, referral, imaging orders, medication list, school forms, and vaccine records. |
| Inpatient stay | Ask the unit about parent overnight options, visitor badge rules, meals, pharmacy, Wi-Fi, school support, child life, and discharge planning. | Comfort items, chargers, medication list, legal guardianship papers if needed, and questions for rounds. |
| Medical records | Use LiveWell where available or call the campus medical records number. | Patient name, date of birth, record dates, receiving provider, format requested, and release authorization if needed. |
| Billing or estimate | Use LiveWell billing, call the number on your statement, or contact Advocate billing and financial assistance. | Account number, date of service, insurance details, authorization information, and financial assistance documents. |
How to schedule pediatric care at Advocate Children’s Hospital
Appointment routes depend on whether the child needs primary care, specialty care, imaging, therapy, surgery, follow-up, or emergency evaluation.
Emergency department and urgent pediatric care routing
Advocate Children’s Hospital lists pediatric emergency services and has state Pediatric Critical Care Center designation. Use emergency care when symptoms are serious, sudden, or worsening.
| Emergency service area | What the hospital highlights | Parent or caregiver action |
|---|---|---|
| Pediatric critical care | The hospital has been designated as a Pediatric Critical Care Center by the Illinois Department of Public Health. | Use pediatric emergency services for serious symptoms and follow transfer instructions from your care team. |
| Advanced trauma services | Emergency services include advanced trauma services, airway management, bone repair, diagnostic imaging, and critical care transport. | For major trauma or breathing emergencies, call 911 rather than driving yourself. |
| Critical care transport | Advocate Children’s directory lists a pediatric and neonatal transfer center at 1-844-KIDS-ACH. | Outside hospitals and physicians can use transfer pathways when a child needs higher-level pediatric or neonatal care. |
| Parent partnership | The emergency services team partners with parents and physicians in many specialties. | Give a clear timeline of symptoms, recent medications, and what changed today. |
Pediatric services and specialties families commonly look for
Advocate Children’s Hospital lists broad pediatric services across two campuses, outpatient clinics, and partner programs. Availability can vary by campus and appointment type.
| Service area | What it can include | Best family question to ask |
|---|---|---|
| Primary care pediatrics | Well-child visits, routine pediatric care, preventive guidance, immunization planning, developmental concerns, and follow-up after illness or hospitalization. | Is this visit primary care, specialty care, urgent care, or emergency care? |
| Heart and cardiovascular care | Pediatric cardiology, cardiovascular surgery, arrhythmia and electrophysiology, fetal and newborn heart concerns, and cardio-oncology support. | Which campus, clinic, and imaging tests are needed before the heart appointment? |
| Neonatology and NICU | Care for premature and critically ill newborns, Level III neonatal intensive care beds, neonatal specialists, and family-centered support. | What parent access, sibling support, pumping support, and discharge education are available? |
| Cancer and blood disorders | Pediatric oncology, hematology, cancer support programs, Child Life, social work, school support, survivorship planning, and nutrition support. | Who coordinates visits, lab timing, school support, and after-hours questions? |
| Neurosciences | Pediatric neurology, neurosurgery collaboration, seizure concerns, brain and spine conditions, and specialty team care. | Should we bring prior EEG, imaging, school reports, medication history, or seizure videos? |
| Orthopedics and sports medicine | Bone, joint, injury, scoliosis, sports-related conditions, fracture follow-up, and pediatric orthopedic surgery referrals. | Do we need X-ray first, a referral, sports clearance documents, or a cast/splint follow-up? |
| General surgery | Pediatric general surgery consults, day-of-surgery instructions, anesthesia planning, recovery guidance, and post-op follow-up. | Which entrance, parking area, fasting rule, and parent waiting area should we use? |
| Therapies and rehabilitation | Physical therapy, occupational therapy, speech therapy, audiology, swallow studies, and outpatient rehabilitation support. | Which campus schedules this therapy and what referral or evaluation is required? |
| Developmental pediatrics | Evaluation and follow-up for children with complex developmental disorders, with specialty, therapy, psychology, and social-work collaboration. | What school documents, prior evaluations, IEPs, therapy notes, or behavior reports should we bring? |
| Pain management and palliative care | Pain assessment, pediatric pain care, ChildKind-recognized standards, palliative care, support for complex illness, and family-centered care planning. | How will pain be measured, treated, reassessed, and communicated to the family? |
Specialty scheduling and department phone help
For many services, the safest first call is 855-312-KIDS. Some services also publish direct scheduling numbers in Advocate Children’s directory materials.
| Need | Oak Lawn | Park Ridge |
|---|---|---|
| Physician appointment scheduling | 855-312-KIDS or 855-312-5437 | 855-312-KIDS or 855-312-5437 |
| Imaging or central scheduling | 1-800-970-APPT or 1-800-970-2778 | 847-723-5050 |
| Outpatient pediatric therapy | 708-684-9890 | 847-723-4532 |
| Pediatric or neonatal transfer center | 1-844-KIDS-ACH or 1-844-543-7224 | Ask the referring physician or hospital to use the appropriate Advocate transfer pathway. |
| Children’s Health Resource Center | 708-684-3225 or 847-723-CHRC through system resource pages | 847-723-CHRC or 847-723-2472 |
| Car seat check scheduling | Ask the Children’s Health Resource Center about current options. | Virtual car seat checks may be scheduled by calling 708-684-7019. |
Visitor rules, badges, language help, and staying with your child
Visitor details depend on campus, unit, infection-control status, and the child’s condition. Always follow the current Advocate visitor policy and unit instructions.
Open visiting hours
Advocate Children’s Hospital lists open visiting hours for the Oak Lawn and Park Ridge locations. Some units, procedures, and infection-control situations may still use special rules.
Bring photo ID
Advocate Children’s locations use automated visitor identification. Bring ID so a temporary visitor badge can be issued and worn during the visit.
Parent presence
Some pediatric areas allow parents or guardians to stay closely involved, including overnight arrangements in certain rooms. Confirm sleeping options, quiet times, and unit restrictions with the care team.
Language assistance
Language assistance services are available free of charge during Advocate Children’s Hospital visits. Ask the registration desk, nurse, or care team for interpreter support.
During your child’s hospital stay: practical parent checklist
Advocate Children’s patient guide materials cover safety, comfort, communication, rapid response, child life, education, discharge planning, records, and billing.
| Hospital-stay topic | What families should know | What to ask |
|---|---|---|
| Pain management | Staff may use age and developmental pain assessment tools, including a 1-to-10 scale, and welcomes parent input about pain. | How often will pain be reassessed and what should I report between checks? |
| Calling the nurse | Use the nurse call button or the nurse phone number written on the board in the child’s room. | Where is the call button, who is the nurse today, and what number is on the room board? |
| Pediatric Family Rapid Response | If you notice a serious change and feel the care team has not responded, the patient guide says to dial extension 21.3333 from a hospital phone and ask for Pediatric Family Rapid Response. | Where is the Rapid Response poster in this room and when should we use it? |
| ID band safety | Patients receive identification bracelets and should wear them during the hospital stay. Tell a nurse if the bracelet is wrong, loose, missing, or uncomfortable. | How should we report a wrong name, date of birth, allergy, or band problem? |
| Medication safety | Do not give home medications unless the hospital care team has reviewed and approved them. | Which home medications should we bring, hold, or list for the pharmacist? |
| Child Life and school support | Child Life, art therapy, music therapy, school support, volunteers, care management, social work, spiritual care, psychology, and palliative care may be available depending on the child’s needs. | Can Child Life help explain a procedure, reduce fear, support siblings, or prepare my child for surgery? |
| Discharge planning | Before going home, ask for diagnosis, medication instructions, activity limits, wound care, follow-up appointments, school notes, and emergency return symptoms. | What symptoms mean we should call, use urgent care, or return to the emergency department? |
LiveWell portal, proxy access, test results, messages, and bills
LiveWell is Advocate’s app and website for staying connected to care. Parents and legal guardians may need proxy access to manage a child’s information.
Sign in to LiveWell
- Use your existing Advocate login or create an account.
- Connect the account to the correct patient record.
- Review appointments, test results, messages, bills, and dependent access.
Request proxy access
- Parent or legal guardian signs in through LiveWell.
- Submit the child proxy access form.
- For teens, access may be limited by privacy rules and age-specific restrictions.
LiveWell help center
- Use help topics for account setup, PreCheck-In, messages, test results, and billing.
- Use the LiveWell support line if login or proxy access fails.
- Do not use LiveWell messages for emergency symptoms.
Find care online
Open Advocate Children’s Hospital
- Choose Find a doctor, Find a location, services, or your visit.
- Confirm whether care is at Oak Lawn, Park Ridge, Wilmette, or another site.
- Call if the child’s symptoms are urgent or the appointment type is unclear.
Medical records, release forms, school notes, and outside-provider transfers
Use LiveWell for accessible records when possible. Formal releases, outside-provider transfers, and complete record copies may require a request process.
| Record need | Best route | Details to include |
|---|---|---|
| Basic results or visit summary | Check LiveWell first if the child’s record is connected. | Patient name, date of birth, visit date, provider, and proxy access status. |
| Complete hospital record | Call Oak Lawn records at 708-684-5030 or Park Ridge records at 847-723-8265. | Date range, record type, preferred format, requester identity, and release authorization when needed. |
| Send records to a specialist | Ask records or the clinic team to send directly to the receiving provider. | Receiving doctor, hospital, fax, phone, email if used, appointment date, and reason for referral. |
| School, sports, or medication forms | Ask the treating clinic or pediatrician whether forms can be completed through LiveWell or require an appointment. | School form, medication authorization form, vaccine history, return-to-school date, and activity restrictions. |
| Insurance or billing records | Use the bill, LiveWell, or billing support number based on the statement. | Itemized statement, diagnosis, procedure date, account number, insurance claim details, and authorization numbers. |
Billing, cost estimates, insurance, and financial assistance
Hospital charges, physician charges, insurance rules, estimates, and financial assistance can be separate. Ask early if you are scheduling non-emergency care.
Hospital billing
The Advocate Children’s phone directory lists hospital billing at 630-645-2400. Current Advocate billing pages may direct some hospital-bill questions to 847-795-2300 based on facility and service date, so check your statement and LiveWell.
Medical Group billing
Advocate Children’s Medical Group billing is listed at 847-390-5900. This may apply to physician or medical group billing rather than hospital facility charges.
Cost estimate
Before scheduled imaging, surgery, therapy, or specialty care, request a cost estimate and ask whether it includes both hospital and professional charges.
Financial assistance
Advocate financial counselors can help families review insurance, government programs, payment plans, and financial assistance. Eligibility may require insurance information, government-program applications, and supporting documents.
Family support, health resource centers, Child Life, car seat help, and education
Advocate Children’s offers family-centered resources that many simple listings miss, including health education, medical play, sibling support, car seat help, and child-friendly preparation.
| Resource | What it helps with | How families can use it |
|---|---|---|
| Children’s Health Resource Centers | Reliable health information, books, online resources, medical play, education, and family support. | Call ahead for hours and appointment options; Park Ridge resource center phone is 847-723-CHRC. |
| Child Life services | Procedure preparation, coping support, medical play, sibling support, and child-friendly explanations. | Ask the nurse or care team if Child Life can help before surgery, imaging, IV placement, or a stressful procedure. |
| School program | Children who are hospitalized may need schoolwork coordination and education support. | Ask early if your child will miss school or needs return-to-school paperwork. |
| Social work and care management | Discharge planning, equipment, insurance questions, transportation barriers, community resources, and family needs. | Ask for care management if discharge instructions, home supplies, follow-up visits, or payment options are confusing. |
| Spiritual care | Emotional support, prayer, ethical concerns, family stress, and faith-specific needs. | Ask a nurse to contact chaplain or spiritual care support when needed. |
| Car seat checks | Child passenger safety and proper car seat installation guidance. | Ask about current virtual or appointment-based car seat check availability before discharge or a new-baby visit. |
Official source checklist used for this guide
These official pages and PDFs are the best places to confirm current phone numbers, campus details, visitor rules, emergency information, scheduling, records, billing, financial assistance, and family resources.
| Official source | What it verifies | When to open it |
|---|---|---|
| Phone directory | Oak Lawn and Park Ridge addresses, main lines, emergency numbers, billing numbers, medical records, and patient concern contacts. | Open before calling a department or sending records. |
| About Advocate Children’s Hospital | Two campuses, pediatric network, specialties, beds, NICU details, recognition, and care focus. | Open when comparing campus scope and specialty programs. |
| Your visit | Visitor policy, open visiting hours, automated visitor identification, ID badge rule, and visit preparation links. | Open before visiting an inpatient or outpatient location. |
| Emergency services | Pediatric emergency services, Pediatric Critical Care Center designation, trauma services, airway management, bone repair, imaging, and transport support. | Open when deciding whether symptoms need emergency care. |
| Services A-Z | Cancer, fetal care, general surgery, heart, neurosciences, orthopedics, pain management, primary care, and other pediatric services. | Open when searching for a specific specialty or program. |
| Advocate Children’s Hospital directory PDF | Campus directory numbers, imaging scheduling, therapy scheduling, transfer center, inpatient units, clinics, and support services. | Open for department-level phone numbers and specialty clinic routing. |
| Park Ridge patient guide PDF | Patient ID band, pain management, nurse call, Pediatric Family Rapid Response, visitor information, parking, resource center, medical records, and billing sections. | Open before or during an inpatient stay. |
| Proxy access to medical records | LiveWell proxy access for parents and legal guardians and child medical record access rules. | Open if you need to manage a child’s record online. |
| Financial assistance | Financial counselors, government program support, payment plans, Advocate financial assistance, and surprise billing protections. | Open before scheduled care or after receiving a bill you cannot manage. |
| Oak Lawn campus visitor and parking information | Oak Lawn visitor guidance, parking garages, free parking, shuttle, valet, chapel, Wi-Fi, and guest services information. | Open before visiting the Oak Lawn campus. |
Advocate Children’s Hospital FAQs
These FAQs focus on campus contacts, maps, emergency care, pediatric services, appointments, visitor rules, LiveWell, medical records, billing, and family resources.