Advent Health Hospital: Address, Phone & Patient Info

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Orlando, Florida · Hospital Patient Guide · Updated September 2026

AdventHealth Orlando address, phone numbers, map, ER access, visitor hours, portal, records, billing, and patient help

AdventHealth Orlando, formerly Florida Hospital Orlando, is the main AdventHealth hospital campus at 601 East Rollins Street, Orlando, FL 32803. The main hospital phone number is 407-303-5600.

This guide is written for patients, caregivers, and visitors who need practical help quickly: where to go, which number to call, how to use the AdventHealth account, how to request records, how billing works, where to park, what to bring, and when to use the emergency department.

Call Main Hospital: 407-303-5600 Emergency Department: 407-303-1940 AdventHealth Account Official Contact Page
Medical emergency? Call 911 immediately for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, loss of consciousness, or severe allergic reaction. Do not use online forms, email, or portal messages for emergency care.
Hospital address 601 East Rollins Street

Orlando, FL 32803. Use this for GPS, rideshare, appointment paperwork, and hospital-campus navigation.

Main phone 407-303-5600

Main hospital line for general help and routing to the right department.

Emergency Department 407-303-1940

Use 911 for life-threatening emergencies. Use this number for hospital ER department contact needs.

Open status Hospital open 24/7

The hospital location is listed as open all day, every day. Department hours may vary.

Visiting hours 9 am – 8 pm

Visitor rules can differ by unit, patient condition, infection-control policy, or special circumstances.

Parking Free garage parking

Garage self-parking is listed as free. Valet is listed as $10 per day, with a reduced handicap-permit valet fee.

Start here: choose the right AdventHealth action

AdventHealth is a large health system, so the best first step depends on whether you need emergency care, a scheduled visit, billing support, records, visitor guidance, or portal access.

Your need Best action What to prepare
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medication list, allergies, ID, insurance card if available, and emergency contact.
Hospital general information Call AdventHealth Orlando main line at 407-303-5600. Patient name, department, appointment type, physician name, and reason for calling.
Schedule or confirm outpatient care Call Outpatient Scheduling at 407-303-2273 or use your AdventHealth account when available. Order/referral, insurance card, date of birth, preferred date, and physician instructions.
Billing question Call Patient Financial Services at 407-303-0500 or system billing support at 855-241-2455. Account number, statement, insurance EOB, date of service, and payment-plan questions.
Medical records Use the AdventHealth Account/MyChart or the official Medical Records route on the contact page. Photo ID, patient details, date range, facility name, and where records should be sent.
Visit a patient Check visiting hours and unit-specific rules before arriving. Patient full name, room number if known, unit name, ID, parking plan, and patient belongings limits.

AdventHealth Orlando contact directory

Use the most specific department number when possible. This saves time and reduces transfers through the main hospital operator.

Department or contact Phone / detail Use it for
Main hospital 407-303-5600 General hospital routing, patient-location help, and department transfers.
Emergency Department 407-303-1940 Emergency department contact needs. Call 911 for immediate life-threatening emergencies.
Outpatient Scheduling 407-303-2273 Imaging, tests, procedures, and outpatient appointments when directed by a provider.
Patient Financial Services 407-303-0500 Hospital bill questions, statements, balances, and local financial-service routing.
Billing customer service 855-241-2455 System billing questions, payment options, payment plans, financial assistance, and statement help.
Front Desk Guest Services 407-303-7403 Visitor routing, campus questions, guest support, and hospital-navigation help.
Pastoral Care 407-303-1553 Chaplain support, spiritual care, prayer requests, and family support needs.
General inquiries 407-303-2800 Non-urgent questions when you are unsure which department handles the request.

Google map, campus address, parking, valet, and entrance planning

AdventHealth Orlando is a large hospital campus. Plan extra time for parking, garage bridges, unit check-in, and finding the correct tower or entrance.

AdventHealth Orlando
601 East Rollins Street
Orlando, FL 32803
Main: 407-303-5600

Use this embedded map for route planning. For emergency symptoms, call 911 instead of relying on driving directions alone.

Garage parking

Garage self-parking is listed as free. Campus-map materials identify patient and guest parking and show garage bridges that help visitors reach the hospital from parking areas.

Valet

Valet service is listed at $10 per day. A reduced valet fee is listed for vehicles with a government-issued handicap permit.

Important entrances

The campus map identifies the Main Hospital Entrance, Emergency Department Entrance, Women’s Hospital Entrance, and Children’s Hospital Entrance. Confirm the right entrance for your appointment or unit.

Transit planning

The campus map also labels the AdventHealth SunRail station near the hospital campus, which may help some visitors avoid parking delays.

Emergency department and urgent decision guide

AdventHealth Orlando has emergency care access, but the safest action depends on symptom severity. Online portals and appointment forms are not emergency tools.

Call 911 now
Chest pain, stroke symptoms, severe breathing trouble, major trauma, severe allergic reaction, sudden confusion, severe burns, uncontrolled bleeding, or loss of consciousness.
Use the ER
Symptoms that may need immediate hospital-level evaluation, imaging, monitoring, or emergency treatment.
Call your doctor
Non-emergency symptoms, medication questions, follow-up instructions, routine test results, and appointment planning.
Do not use portal
Do not send emergency symptoms by portal message. Portal messages may not be reviewed immediately.
ER billing reminder: Emergency departments are billed differently from urgent care or office visits. Ask billing or your insurer about facility fees, physician bills, coverage, and expected patient responsibility when the situation is not life-threatening.

Appointments, outpatient scheduling, and check-in procedure

For scheduled hospital services, gather your order, referral, insurance information, and arrival instructions before calling or using the AdventHealth account.

Identify the exact service. Write down whether the visit is imaging, lab work, surgery, procedure, specialist appointment, rehabilitation, sleep testing, maternity service, cancer care, cardiology, neurology, or another hospital service.
Use the right scheduling route. Call Outpatient Scheduling at 407-303-2273 when a provider directed you to schedule an outpatient test or procedure. Use the AdventHealth account when online scheduling is available.
Confirm pre-visit rules. Ask whether you must fast, stop medications, bring imaging disks, complete labs first, arrive early, arrange a driver, or avoid valuables.
Bring key documents. Bring photo ID, insurance card, referral or order, medication list, allergy list, emergency contact, and any prior records related to the visit.
Check in at the correct entrance. AdventHealth Orlando has multiple towers, hospital entrances, and parking garages. Use your appointment instructions, campus map, or Guest Services if you are unsure.

Hospital services and common patient departments

AdventHealth Orlando is a large acute-care hospital campus with many specialty programs. Always confirm the exact location because some services may be in nearby medical plazas or connected AdventHealth facilities.

Care area Useful contact or route Patient planning note
Emergency care Emergency Department: 407-303-1940 Call 911 for life-threatening symptoms. Bring medication and allergy information if possible.
Cancer care Cancer Institute: 407-303-2000 Ask which building, parking garage, records, scans, and lab results are needed for the appointment.
Heart, lung, and vascular care Heart, Lung and Vascular Institute: 855-303-3627 Bring cardiac history, medication list, prior imaging, test results, and device information if applicable.
Neuroscience Neuroscience Institute: 407-303-8158 Bring MRI/CT information, referral notes, symptom timeline, and medication list.
Women’s services Women’s Services: 407-303-5715 Ask about maternity entrance, visitor policy, classes, preregistration, and parking.
Rehabilitation Rehabilitation: 407-303-1972 Bring therapy orders, assistive-device information, surgery notes, and mobility restrictions.
Sleep care Sleep Disorder Center: 407-303-1558 Ask what to bring for testing, medication use, arrival time, and post-study results process.
Transplant and bone marrow Transplant Institute / Bone Marrow Transplant Center: 407-303-2474 Confirm referral documents, labs, prior treatment records, caregiver requirements, and appointment building.

Visitor information, belongings, pharmacy, cafeteria, and support

Visitor rules can depend on hospital unit, patient condition, infection-control needs, and safety policies. Confirm current rules before traveling.

Visiting hours

AdventHealth Orlando lists visiting hours as 9 am to 8 pm. Some areas may have different rules, so call ahead for ICU, maternity, surgery, pediatric, or isolation-room visits.

Patient belongings

The visitor information page recommends bringing only essential items and sending valuables home when possible. Label assistive devices such as hearing aids, glasses, dentures, walkers, canes, or wheelchairs.

Medications

Bring a current medication list, including over-the-counter medicines and supplements. Do not keep personal medications at bedside unless the care team specifically directs you.

Pharmacy

Visitor resources describe pharmacy services for new prescriptions and refills, including prescriptions that may be filled before discharge when appropriate.

Cafeteria

Welch Cafeteria hours are listed as 7 am to midnight daily, with a daily closure from 10 am to 10:30 am.

Pastoral care

For chaplain support, call 407-303-1553 or ask the care team for spiritual-care support.

AdventHealth Account, MyChart access, app, and technical support

The AdventHealth account helps patients manage many digital tasks, but it should not be used for emergencies or urgent symptoms.

AdventHealth Account login

Open AdventHealth Account

  1. Sign in with your AdventHealth account credentials.
  2. Review appointments, records, bills, and messages where available.
  3. Use 911 or emergency care for urgent symptoms, not portal messaging.

Common account uses

The official directory describes digital access for lab results, bill pay, care-team messaging, appointments, 24/7 virtual urgent care, and MyChart health records.

Portal problem checklist

  1. Confirm you are using the correct email or username.
  2. Use password reset before creating duplicate accounts.
  3. Contact technical support from the official contact page if access fails.

Do not use for emergencies

If symptoms could be serious, call 911 or seek emergency care. Portal messages may not be reviewed immediately.

Medical records, test results, itemized bills, and transfer requests

Records may be needed for a specialist, insurance claim, second opinion, school/work documentation, disability paperwork, or personal files.

Record need Best route What to prepare
Basic health records Check the AdventHealth Account or MyChart first. Login details, patient date of birth, visit date, and facility name.
Complete hospital records Use the official Medical Records link from AdventHealth Orlando contact resources. Photo ID, authorization form if needed, date range, department, and delivery method.
Specialist transfer Ask whether records should be sent directly to the receiving provider. Receiving provider name, phone, fax, email, appointment date, and requested records.
Insurance or billing dispute Request itemized bill and compare it with your insurance explanation of benefits. Statement, EOB, account number, date of service, and list of questions.
Lab or imaging results Check the portal, then ask the ordering provider how results will be explained. Test date, ordering physician, result type, and follow-up appointment timing.

Billing, price estimates, insurance, payment plans, and surprise-billing rights

Hospital billing can include facility charges, physician charges, lab charges, imaging charges, anesthesia, pathology, emergency services, and separate provider bills.

Billing phone

For billing questions, call AdventHealth Patient Financial Services at 855-241-2455. AdventHealth Orlando phone directory also lists Patient Financial Services at 407-303-0500.

Price estimates

AdventHealth provides price-estimate resources. Ask for the exact service name, CPT/procedure code if available, facility location, and whether physician fees are separate.

Payment options

AdventHealth billing information lists customer-service help, payment plans, and payment by cash, check, debit card, credit card, Apple Pay, or Google Pay.

No Surprises Act

AdventHealth explains that emergency care or out-of-network care at an in-network hospital may include federal balance-billing protections. Ask billing for your rights notice if the bill seems unexpected.

Billing call script: “I’m calling about account number __ for date of service __. Can you explain facility charges, physician charges, insurance adjustments, my current balance, payment-plan options, and whether financial assistance applies?”

Financial assistance and help paying an AdventHealth hospital bill

AdventHealth’s financial assistance materials state that patients can ask for bill help during the hospital stay or billing process, including for emergency or medically necessary services.

Financial help item What AdventHealth materials say Practical next step
Who may qualify Insured or uninsured patients who receive emergency or medically necessary services may qualify based on income and family size. Do not assume you are ineligible. Ask for the application or call billing support.
Full assistance guidepost The PDF says annual income at or below 250% of the Federal Poverty Guidelines may qualify for 100% financial assistance. Gather income documents and household-size information before applying.
Partial assistance Patients above that level may still qualify for partial charity based on the policy and application factors. Ask billing whether partial assistance, a payment plan, or both are possible.
How to apply The PDF lists in-person, mail, online patient portal, and phone-request options for the application packet. Call 855-241-2455 or use FinancialHelp.AdventHealth.com.
Documents Supporting documents may include health benefits, income, assets, bank statements, income tax forms, and check stubs. Create a folder before applying so the review is not delayed.
Collections timing The PDF says unpaid bills 120 days after the first billing date may be assigned to collections, and applications may be submitted during the collection process within policy timing. Apply early and keep copies of submissions, dates, confirmation numbers, and representative names.

Patient, caregiver, and visitor checklists

These checklists turn the hospital page into a usable visit planner instead of a basic address listing.

Before a scheduled visit

  • Confirm date, time, building, entrance, and parking garage.
  • Ask whether fasting or medication changes are required.
  • Bring ID, insurance card, referral/order, and medication list.
  • Ask if you need a driver after sedation or procedure care.

Before visiting a patient

  • Confirm visiting hours and unit restrictions.
  • Ask whether children, food, flowers, or balloons are allowed.
  • Bring minimal belongings and avoid valuables.
  • Use Guest Services if you need campus navigation help.

Before calling billing

  • Have the account number and date of service ready.
  • Compare the hospital statement with your insurance EOB.
  • Ask for an itemized bill if charges are unclear.
  • Ask about financial assistance before the bill ages.

For medical records

  • Check the AdventHealth Account first.
  • Know the date range and facility name.
  • Prepare photo ID and authorization information.
  • Give the receiving provider’s fax or secure delivery details.

Official source checklist used for this AdventHealth guide

Use official links for live updates because phone numbers, visitor rules, parking fees, insurance participation, and billing processes can change.

Official source What it verifies When to open it
AdventHealth Orlando Contact Main address, main phone, contact categories, appointment link, billing link, patient account, medical records, and visitor resources. Before calling, sending records, using patient resources, or confirming the right contact route.
Our Location Hospital location, 24/7 open status, visiting hours, parking, valet, and cafeteria information. Before visiting, parking, using valet, or planning arrival time.
Phone Directory Department phone numbers for ER, scheduling, financial services, guest services, pastoral care, institutes, and more. When you need a specific department instead of the main switchboard.
Visitor Resources Patient belongings guidance, medication guidance, pharmacy information, florist information, and visitor support details. Before bringing belongings, medications, gifts, flowers, or support items to a patient.
Billing and Financial Services Payment options, payment plans, customer service number, insurance reminders, and account billing tools. Before paying a bill, asking for a payment plan, or reviewing insurance responsibility.
Pay My Bill Bill pay, estimates, statement help, insurance, refunds, contact routes, and surprise-billing protections. When a statement arrives or a charge needs explanation.
AdventHealth Orlando Campus Map PDF Main Hospital Entrance, Emergency Department Entrance, Women’s and Children’s entrances, garages, bridges, and parking details. Before driving to a specific tower, entrance, garage, or appointment location.
Financial Assistance PDF Financial assistance eligibility, application methods, customer service phone, documents, and collection-timing notes. Before applying for bill help or responding to a large hospital statement.
Independent guide notice: USHospitalGuides.com is not AdventHealth, not AdventHealth Orlando, not a medical provider, not an emergency service, and not a government agency. Use official AdventHealth links, your doctor, your insurer, or emergency services for final decisions.

Important medical and safety notice

This guide helps with contact, location, records, visitor, billing, and patient-navigation information. It does not provide medical diagnosis or treatment advice.

Do not delay emergency care. Call 911 or seek emergency medical care for symptoms that may be life-threatening. For personal medical questions, contact your physician or AdventHealth care team.

AdventHealth Orlando FAQs

These questions focus on the hospital address, phone number, ER contact, visitor hours, parking, portal, records, billing, financial assistance, and patient preparation.

1. What is the address for AdventHealth Orlando?
AdventHealth Orlando is located at 601 East Rollins Street, Orlando, FL 32803. Use this address for GPS, rideshare, appointment paperwork, and campus navigation.
2. What is the main phone number for AdventHealth Orlando?
The main hospital phone number is 407-303-5600. Use it for general hospital routing, department transfers, and patient-location help.
3. Is AdventHealth Orlando open 24 hours?
The hospital location is listed as open 24/7. Individual departments, outpatient services, visitor access, clinics, cafeterias, and offices may have separate hours.
4. What is the AdventHealth Orlando Emergency Department phone number?
The phone directory lists the Emergency Department at 407-303-1940. For immediate life-threatening symptoms, call 911 instead of calling the department or using the portal.
5. What are the visiting hours at AdventHealth Orlando?
AdventHealth Orlando lists visiting hours as 9 am to 8 pm. Visitor rules may vary by hospital unit, patient condition, infection-control policy, or special circumstances.
6. Is parking free at AdventHealth Orlando?
AdventHealth Orlando lists garage self-parking as free. Valet service is listed as $10 per day, with a reduced valet fee for a vehicle with a government-issued handicap permit.
7. How do I access my AdventHealth records or bills online?
Use the AdventHealth Account to access available MyChart records, appointments, lab results, bills, payments, messages, and digital account tools. Do not use portal messaging for emergencies.
8. Who should I call for AdventHealth billing questions?
For billing questions, call AdventHealth billing customer service at 855-241-2455. AdventHealth Orlando’s phone directory also lists Patient Financial Services at 407-303-0500.
9. Does AdventHealth offer financial assistance?
AdventHealth financial-assistance materials state that patients may ask for help with bills during the hospital stay or billing process. Eligibility can depend on income, family size, insurance status, and required documentation.
10. What should I bring to AdventHealth Orlando for a scheduled visit?
Bring photo ID, insurance card, referral or order, medication list, allergy list, emergency contact, prior records related to the visit, and any instructions from your physician or scheduling team.