Vail Health Hospital: Address, Phone & Patient Info

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Vail, Colorado · Hospital Patient Guide · Updated September 2026

Vail Health Hospital address, phone, emergency entrance, parking, patient portal, billing, and records help

Vail Health Hospital is located at 180 South Frontage Road West, Vail, CO 81657. The main hospital phone number is 970-476-2451, and the hospital is listed as open 24 hours with a 24/7 Emergency Department.

This guide helps patients, families, visitors, and travelers quickly find the correct entrance, parking route, emergency instructions, visitor hours, patient portal information, medical records process, billing contacts, financial assistance details, patient advocate contact, and official source links.

Call Hospital: 970-476-2451 Official Hospital Page Patients & Visitors Billing Help
Emergency: For a life-threatening medical emergency, call 911 or go to the Emergency Department. Vail Health lists the Emergency Department drop-off entrance as always open, and the hospital’s main number is 970-476-2451.
Main entrance and ER address 180 S Frontage Road W

Vail, CO 81657. Use this for scheduled appointments, emergency department access, ride share, and visitor navigation.

Main phone 970-476-2451

Use for hospital questions, operator routing, general patient information, and after-hours house supervisor routing.

Hospital hours Open 24 hours

The hospital and Emergency Department are listed as open 24 hours. Entrance access varies by doorway.

Mailing address PO Box 40,000

Vail, CO 81658. Use the exact department name when sending billing, records, or financial assistance paperwork.

Hospital profile 56-bed nonprofit hospital

Vail Health describes itself as a nonprofit community health care system serving Eagle and Summit counties.

Campus rules Smoke-free and pet-restricted

Smoking, vaping, and e-cigarettes are prohibited. With the exception of service dogs, pets are not allowed in Vail Health facilities.

Start here: choose the right Vail Health Hospital action

Use this quick routing table before driving, calling, parking, requesting records, or paying a bill.

Patient or visitor need Best action Prepare before you go or call
Medical emergency Call 911 or use the Emergency Department drop-off entrance at 180 South Frontage Road West. Photo ID, insurance card if available, medication list, allergies, and emergency contact.
Scheduled hospital appointment Use the main entrance unless your clinic gives different instructions. Appointment time, provider name, orders, insurance card, photo ID, and any pre-registration instructions.
Parking Use patient parking on Levels 1 and 2 of the garage or the West Lot when appropriate. Bring your parking ticket inside because parking is free with validation.
Find a department inside Use the hospital wayfinding tool or QR codes posted inside the hospital. Department name, provider name, floor, and whether you need East Wing, West Wing, or main hospital access.
Billing question Call Customer Service at 833-270-4530. Account number, date of service, insurance EOB, statement, and payment-plan questions.
Insurance estimate Call Insurance Support at 970-777-2902. Insurance card, planned service, provider name, CPT code if available, and scheduled date.
Medical records Submit a signed authorization with valid photo ID to Medical Records. Date range, record type, recipient name, delivery method, signature, and photo ID.
Patient complaint or concern Contact the Patient Advocate or ask for the house supervisor after hours. Patient name, date of service, department, concern summary, and preferred follow-up method.

Vail Health Hospital address, phone, email, and mailing details

Use the correct address for the main entrance, Emergency Department, deliveries, mail, billing, and patient records.

Contact item Current detail Best use
Hospital name Vail Health Hospital Use on records requests, billing questions, insurance forms, ride share, and patient paperwork.
Main entrance and Emergency Department 180 South Frontage Road West, Vail, CO 81657 Scheduled appointment access, Emergency Department access, visitor drop-off, and parking garage access.
Delivery and pedestrian entrances 181 West Meadow Drive, Vail, CO 81657 Delivery or pedestrian routing only when instructed. Patients should follow official entrance guidance.
Main phone 970-476-2451 Hospital operator, general questions, hospital management routing, and house supervisor requests.
General email info@vailhealth.com General non-urgent questions only. Do not use email for emergencies.
Mailing address PO Box 40,000, Vail, CO 81658 Hospital correspondence, patient rights mail, department-directed forms, and non-urgent mailed documents.
Important distinction: Use 180 South Frontage Road West for the main hospital and Emergency Department. Use 181 West Meadow Drive only when your specific department, delivery, or pedestrian instruction says to use that entrance.

Google map, patient drop-off, parking, and valet help

Vail Health gives specific parking instructions for the hospital, Steadman Clinic, Howard Head Sports Medicine, and cardiac rehabilitation patients.

Vail Health Hospital
180 South Frontage Road West
Vail, CO 81657
Main: 970-476-2451

Use this embedded Google map for route planning. For time-sensitive care, entrance changes, or weather-related travel issues, confirm directly with Vail Health before leaving.
Parking or access item Officially listed guidance Practical patient note
Hospital drop-off Patients can be dropped off at the front entrance. Use this for mobility limitations, surgery check-in, childbirth, visitors with supplies, or urgent arrival.
Main patient parking Veer left of the main entrance, proceed right into the garage, and use Levels 1 and 2. Bring the ticket inside because patient parking is free with validation.
West Lot Steadman Clinic and Howard Head Sports Medicine patients should use West Lot parking for easier access. Cardiac rehabilitation patients may also be routed toward West Entrance parking.
Valet Free valet services are offered at East and West Lobby entrances. Helpful for mobility limitations, bad weather, post-procedure pickups, or visitors unfamiliar with the campus.
Oversized vehicles The Meadow Drive entrance is for oversized vehicles and deliveries only, with no patient access from Meadow Drive. Do not rely on Meadow Drive for routine patient entry unless specifically instructed.

Hospital entrance and exit hours

The hospital is open 24 hours, but not every entrance is open at all times. Use the Emergency Department drop-off entrance for after-hours emergency access.

Entrance or exit Access time Best use
Hospital Main Entrance West Daily: 6:00 AM – 6:00 PM General daytime hospital access, scheduled appointments, and visitors.
Hospital Main Entrance East Monday–Friday: 5:15 AM – 6:00 PM; Saturday–Sunday: 6:00 AM – 6:00 PM East Wing access and early weekday appointment routing when open.
Emergency Department Drop-Off Entrance Always open Emergency Department access, urgent medical situations, and after-hours emergency routing.
Pedestrian Walkway Entrance from South Frontage Road Closed Use the Emergency Department Entrance instead.
Pedestrian Walkway Entrance from West Meadow Drive ADA access only Use only when ADA routing applies or hospital staff directs you there.
Patient Parking Entrance Level 2 Monday–Friday: 5:15 AM – 6:00 PM; Saturday–Sunday: 6:00 AM – 6:00 PM Routine patient parking access during posted hours.
Patient Parking Entrance Level 1 Monday–Friday: 5:15 AM – 6:00 PM; Saturday–Sunday: 6:00 AM – 6:00 PM Routine patient parking access during posted hours.
After-hours tip: If a routine entrance is closed and you need emergency care, use the Emergency Department drop-off entrance. For non-emergency after-hours confusion, call the main hospital number for routing.

Emergency Department and urgent care routing

Vail Health Hospital lists a 24/7 Emergency Department, helipad, and emergency access at the main hospital campus.

Life-threatening emergency
Call 911 or go to the Emergency Department at 180 South Frontage Road West. Do not delay for online information.
Emergency entrance
Use the Emergency Department Drop-Off Entrance, which Vail Health lists as always open.
Bring if possible
Photo ID, insurance card, current medications, allergy list, recent test results, and emergency contact information.
Mountain or visitor injuries
Vail Health Hospital is located near the base-area corridor between Vail Village and Lionshead access. For on-mountain emergencies, follow ski patrol or emergency personnel instructions first.
Use emergency care for: Chest pain, stroke symptoms, severe allergic reaction, major injury, uncontrolled bleeding, severe trouble breathing, sudden confusion, loss of consciousness, severe abdominal pain, pregnancy emergency, suspected overdose, or any condition that feels life-threatening.

Visitor information, campus rules, and patient support

Vail Health’s visitor information page lists visitor hours and also explains how patients and guests should use hospital entrances, parking, and wayfinding.

Visitor hours

Vail Health lists Vail Health Hospital visitor hours as 6:00 AM – 9:00 PM. Individual units, safety situations, or patient needs may have additional restrictions.

Behavioral health visitor policy

For Vail Health Behavioral Health’s Precourt Healing Center visitor policy, call 970-855-7378 or review the behavioral health patient support page.

Smoke-free and tobacco-free

Vail Health states that smoking cigarettes, e-cigarettes, and vaping are prohibited in all areas of its campuses.

Pets and service dogs

With the exception of service dogs, Vail Health says dogs and pets are not allowed in its facilities. Comfort or emotional support animals are not recognized as service animals under the ADA.

Visitor preparation: Bring a photo ID, patient room or department name, phone charger, medication list if helping the patient, and a quiet plan for waiting areas. Confirm unit-specific rules before bringing flowers, food, or personal equipment.

Hospital services and campus care areas

Vail Health describes itself as a mountain health care system with hospital, emergency, specialty, outpatient, surgical, rehabilitation, and community care services.

Care area What Vail Health lists Practical patient note
Emergency care 24/7 Emergency Department, emergency entrance, helipad, ambulance access, and crisis-ready ED rooms. Call 911 for life-threatening emergencies. Use the ED entrance for after-hours emergency access.
Hospital care 56-bed hospital, inpatient care, operating rooms, updated hospital space, pharmacy, imaging, and support departments. Ask your care team about room location, visitor rules, discharge instructions, and follow-up appointments.
Surgery Additional operating rooms and robotic surgery capability using da Vinci technology. Confirm arrival time, fasting instructions, medication holds, driver requirement, and expected recovery location.
Imaging and diagnostics New imaging and radiology department plus laboratory services across the Vail Health network. Ask whether the order is already in the system and whether pre-authorization is needed.
Specialty and clinic services Cancer care, breast centers, cardiovascular services, urgent care clinics, internal medicine, endocrinology, and more. Some services have moved into east and west wings, so confirm entrance, floor, and parking before arrival.
Rehabilitation Howard Head Sports Medicine and cardiac rehabilitation access connected to hospital parking instructions. Steadman, Howard Head, and cardiac rehabilitation patients may use West Entrance or West Lot parking guidance.
Childbirth and family care Childbirth services are included in the Vail Health network service list. Ask about arrival entrance, support-person rules, pre-registration, pediatric follow-up, and what to bring.

Patient portal, MyChart transition, appointments, test results, and bills

Vail Health has announced a transition to Epic’s MyChart beginning October 3, 2026, with the goal of bringing records from multiple Vail Health service lines into one patient-facing portal.

Current portal action

Use the official Vail Health patient portal link from the Vail Health website for current access. Portal options may change during the Epic/MyChart transition.

MyChart transition

Vail Health says MyChart will allow patients to view medications, medical records, test results, upcoming appointments, medical bills, and more in one place after the transition begins.

Service lines included

The announced MyChart transition is intended to connect records from Colorado Mountain Medical, Shaw Cancer Center, Howard Head Sports Medicine, Vail Health Behavioral Health, Vail Health Clinics, and Vail Health Hospital.

Do not use portal for emergencies

For urgent or life-threatening symptoms, call 911 or go to the Emergency Department. Patient portals are not the right route for emergency triage.

Transition note: If you are reading this near October 2026, portal names, logins, and record availability may be changing. Use the official Vail Health patient portal page for the active login.

Medical records and release of information

Vail Health’s medical-record authorization form is used for medical and billing records. A signed authorization may be needed when records are sent to a person, facility, insurer, attorney, or outside organization.

Records task How to handle it What to include
Request your own records Complete the official authorization form and submit it with a valid photo ID. Patient name, date of birth, date range, requested records, delivery method, signature, and contact information.
Send records to another provider List the receiving doctor, hospital, agency, facility, or person on the release form. Recipient address, phone, fax, email, and the exact records needed for continuity of care.
Request imaging or reports Select radiology or X-ray reports, films/images on CD-ROM, laboratory reports, operative report, or discharge summary as needed. Date of service, body part or study type, ordering provider, and recipient information.
Submit by email or fax Use Medical.Records@vailhealth.org or fax Medical Records at 970-470-6641 when those instructions apply. Completed form plus valid photo ID. Ask whether pickup, mail, secure email, or another method is best.
Billing records The authorization form includes medical and billing records, including standard or itemized bill options. Account number if available, date of service, and whether you need insurance, legal, personal, or disability documentation.
Records checklist: Ask for the exact date range, discharge summary, emergency room note, operative report, lab reports, imaging reports, itemized bill, and medication list if another provider or insurer needs a complete packet.

Billing, insurance support, online bill pay, estimates, and payment plans

Vail Health explains that hospital/facility fees and professional/provider fees may be billed separately. Patients may receive more than one bill after one visit.

Billing item Contact or rule Practical note
Customer Service Center 833-270-4530 Use for billing questions, itemized charges, payment plans, account questions, and financial assistance routing.
Customer service hours Monday–Friday: 7:00 AM – 7:00 PM; Saturday: 10:00 AM – 2:00 PM Call during these hours for billing support instead of the general hospital operator.
Billing fax and email Fax: 970-470-6440; Email: customerservice@vailhealth.org Use for billing documentation, but avoid sending sensitive information unless Vail Health instructs you how to send it securely.
Billing mail address PO Box 840220, Kansas City, MO 64184 Use the payment stub or account information when mailing payment.
Insurance Support Team 970-777-2902; aa-InsuranceVerification@vailhealth.org; Monday–Friday: 8:00 AM – 4:30 PM Use before scheduled services to ask about insurance network questions and estimated cost of care.
Payment plans Call 833-270-4530 Vail Health says payment-plan options may be available and bills are expected to be paid within 12 months.
Third-party payment warning Use official Vail Health payment methods Vail Health warns that third-party payment services such as Doxo are not affiliated and may add fees or cause delays.
Good Faith Estimate: If you are uninsured or not using insurance for a scheduled service, ask about a Good Faith Estimate. Vail Health’s document lists 970-477-5248 for Good Faith Estimate questions.

Financial assistance, Hospital Discounted Care, and application timing

Vail Health’s financial assistance policy applies to medically necessary services provided by Vail Health, including the hospital and associated clinics, with exclusions for certain outside provider groups.

Financial Assistance Department

Financial counselors can be reached at 970-477-3116. The policy lists counselor availability Monday through Friday, 8:00 AM – 5:00 PM.

Email and fax

Use FinancialAssistance@VailHealth.org for assistance questions when appropriate. The policy document lists fax 970-470-6638.

Income guideline

Vail Health states financial assistance may be considered on a sliding scale for annual household income up to 550% of the Federal Poverty Guidelines.

Patient Assistance Fund

For the Patient Assistance Fund, Vail Health lists 970-479-7283 and PatientAssistanceFund@VailHealth.org.

Financial help topic What Vail Health policy says What patients should do
Where materials are available Registration, admission, waiting areas, emergency department locations, billing statements, and printable website documents. Ask during check-in, admissions, emergency registration, or billing calls if you need help paying.
Spanish documents The policy says financial assistance program documents are translated into Spanish. Ask for Spanish-language application help if preferred.
Application period Vail Health must accept and process applications for a period up to 240 days after the first billing statement. Do not ignore bills. Call financial assistance early and keep copies of all documents.
Emergency or medically necessary care Financial assistance is for emergent or medically necessary care and eligibility is based on residency and household income. Ask whether your service qualifies before assuming it is covered.
Appeals Denials may be appealed with an appeal letter and supporting documents. If denied, ask what evidence is missing and submit the appeal by the stated deadline.

Patient rights, accessibility, nondiscrimination, and complaint contacts

Vail Health’s patient rights PDF explains rights to respectful care, emergency examination regardless of ability to pay, understandable information, medical-record access, accommodations, and grievance support.

Support route Contact Use it for
Hospital Management 970-476-2451 Ask for the house supervisor or administrator on call for unresolved or after-hours concerns.
Patient Advocate 970-477-3121 Patient care concerns, rights concerns, safety concerns, accommodation questions, and grievance support.
TTY 711 Telecommunications relay access.
Patient Advocate fax 970-477-4200 Faxed patient-rights or grievance documentation when directed.
Patient Advocate email patient.advocate@vailhealth.org Non-emergency patient experience or patient rights follow-up.
Colorado Department of Public Health and Environment 303-692-2827; cdphe.hfdintake@state.co.us External health facility complaints when appropriate.
Complaint preparation: Write down the patient name, date of service, unit or department, staff names if known, what happened, what you already tried, and what resolution you are requesting.

Official source checklist used for this Vail Health Hospital guide

This guide summarizes official pages and PDFs so patients do not need to open every page just to find the address, phone, entrance, parking, billing, records, portal, and support contacts.

Official source What it verifies When to open it
Vail Health Hospital page Address, phone, 24-hour status, parking guidance, wayfinding, service relocation notes, campus rules, and hospital overview. Open before driving, parking, or finding a department.
Patients & Visitors page Main patient links, hospital access address, tobacco-free policy, portal, billing, parking, financial assistance, medical records, and visitor resources. Open when you need the official patient hub.
Visitor information and hours Visitor hours, entrance hours, ER drop-off entrance, parking directions, and behavioral health visitor contact. Open before visiting a patient or arriving after hours.
Hospital parking page Free validated parking, valet availability, Level 1 and 2 parking, West Lot use, and Meadow Drive limits. Open before driving to the hospital campus.
Billing and insurance page Customer service phone, hours, billing email, billing fax, payment plans, facility/professional fee distinction, insurance support, and third-party payment warning. Open before paying a bill or questioning charges.
Financial assistance page Financial assistance availability, Hospital Discounted Care references, financial counselors, and Patient Assistance Fund contact. Open if you need help paying for care.
Epic MyChart transition update Planned October 3, 2026 transition to Epic and MyChart and the service lines expected to connect. Open if portal access or record availability is changing.
Patient Rights PDF Patient rights, nondiscrimination, medical-record access, Patient Advocate contacts, TTY, and complaint routes. Open for rights, accessibility, complaints, or grievance questions.
Financial Assistance Policy PDF Eligibility framework, 550% FPG sliding scale reference, application period, counselor contact, and Spanish document availability. Open before applying for financial assistance.
Good Faith Estimate PDF Good Faith Estimate rights, timing, bill dispute threshold, and estimate phone number. Open if you are uninsured or not using insurance for scheduled care.
Independent guide notice: USHospitalGuides.com is not Vail Health Hospital, not an emergency service, and not a government agency. Use official Vail Health links or the hospital phone number for final decisions, urgent care, appointments, billing, records, financial assistance, and visitor rules.

Important medical and emergency notice

This page is for hospital navigation, contact, parking, records, billing, and visitor information. It is not medical advice.

Do not delay urgent care. For emergency symptoms, call 911 or go to the nearest Emergency Department. Online information cannot determine whether your condition is safe to wait.

Vail Health Hospital FAQs

These questions focus on address, phone, Emergency Department access, parking, visitor hours, billing, records, portal, financial assistance, and patient support.

1. What is the address for Vail Health Hospital?
Vail Health Hospital’s main entrance and Emergency Department are at 180 South Frontage Road West, Vail, CO 81657.
2. What is the main phone number for Vail Health Hospital?
The main hospital phone number is 970-476-2451. Use it for general hospital questions, operator routing, and house supervisor or hospital management routing when appropriate.
3. Is Vail Health Hospital open 24 hours?
Yes. The Vail Health Hospital location page lists the hospital as open 24 hours. Entrance access varies by doorway, and the Emergency Department drop-off entrance is listed as always open.
4. Where should patients park at Vail Health Hospital?
Vail Health says patients can be dropped off at the front entrance. For parking, veer left of the main entrance and proceed right into the garage. Patient parking is available on Levels 1 and 2, and parking is free with validation.
5. What are Vail Health Hospital visitor hours?
Vail Health lists hospital visitor hours as 6:00 AM – 9:00 PM. Individual units or clinical situations may have additional restrictions, so visitors should confirm before arriving.
6. How do I pay a Vail Health bill or ask billing questions?
Call Vail Health Customer Service at 833-270-4530. The billing page also lists fax 970-470-6440, email customerservice@vailhealth.org, and a billing mail address of PO Box 840220, Kansas City, MO 64184.
7. Who do I call for insurance verification or cost estimates?
For insurance support, Vail Health lists 970-777-2902 and aa-InsuranceVerification@vailhealth.org, Monday through Friday, 8:00 AM – 4:30 PM. For Good Faith Estimate questions, the official PDF lists 970-477-5248.
8. How do I request medical records from Vail Health?
Use the Vail Health authorization form for release of patient health information. Include the patient information, date range, requested records, delivery method, recipient details, signature, and valid photo ID. Medical Records instructions list Medical.Records@vailhealth.org and fax 970-470-6641 when applicable.
9. Does Vail Health offer financial assistance?
Yes. Vail Health states that financial assistance is available for eligible patients and its policy references a sliding scale up to 550% of the Federal Poverty Guidelines. Financial counselors can be reached at 970-477-3116.
10. Who handles patient complaints or patient rights questions?
For patient rights, accessibility, or grievance questions, the Patient Advocate contact listed in the patient rights PDF is 970-477-3121, email patient.advocate@vailhealth.org, fax 970-477-4200, and TTY 711.