Uw Health East Madison Hospital: Contact & Patient Info

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Madison, Wisconsin · Hospital Contact & Patient Guide · Updated September 2026

UW Health East Madison Hospital address, phone, emergency department, map, patient guide, MyChart, records, and billing help

UW Health East Madison Hospital is located at 4602 Eastpark Blvd, Madison, WI 53718. The main hospital phone number is 608-440-6400. The hospital is listed as a 56-bed UW Health facility with an emergency department and planned orthopedic, endocrine, wellness, fitness, and Sports Performance programs.

This guide is written for real patient and visitor intent: finding the correct phone number, using emergency care safely, planning drop-off, calling Guest Services, using MyChart, requesting records, understanding billing, ordering flowers or personal-care items, preparing for room service, and knowing which official page to open.

Call Main: 608-440-6400 Official Hospital Page Open MyChart Map & Drop-off
Medical emergency: Call 911 for chest pain, stroke signs, severe breathing trouble, major injury, severe bleeding, poisoning, loss of consciousness, suicidal danger, or another life-threatening symptom. This page is for hospital navigation and patient information only.
Hospital address 4602 Eastpark Blvd

Madison, WI 53718. Use this for GPS, patient drop-off, emergency department access, outpatient visits, and gift deliveries.

Main phone 608-440-6400

Best starting number for hospital routing, general questions, appointment routing, and department transfers.

Emergency department Emergency care access

The hospital includes an emergency department. For life-threatening symptoms, call 911 first.

Guest Services 608-440-6242

Use for front entrance help, hotel reservations, patient drop-off assistance, and visitor support.

Pharmacy 608-440-6357

Listed in the East Madison Hospital inpatient guide for pharmacy-related support during a hospital stay.

Security 608-440-6666

Use for hospital security concerns, lost-item help, safety concerns, or urgent visitor assistance.

Start here: choose the right action before you go

Use this table when you are unsure whether to call the hospital, go to the emergency department, use MyChart, request records, or contact Guest Services.

Patient or visitor need Best next step Prepare before you act
Life-threatening emergency Call 911 or use the nearest emergency department. Do not wait for portal replies. Bring ID, medication list, allergies, and emergency contact if safely possible.
General hospital question Call 608-440-6400. Patient name, date of birth, appointment date, clinic/department name, and reason for the call.
Patient drop-off Use the front entrance at 4602 Eastpark Blvd. Call Guest Services at 608-440-6242 if wheelchair assistance or extra help is needed.
Planned surgery or procedure Follow the instructions from your surgeon or procedure team. Medication list, fasting rules, arrival time, ride-home plan, insurance card, photo ID, and questions about separate bills.
Medical records Contact UW Health Health Information Management at 608-263-6030. Date range, record type, destination provider, authorization form, photo ID, and legal authority if requesting for someone else.
Billing question Use MyChart billing tools or call the billing number printed on your statement. Account number, insurance plan, date of service, explanation of benefits, and whether the account starts with a hospital or physician billing prefix.
Flowers, gifts, or patient room items Use the UW Health online gift shop or call East Madison Hospital Gift Shop at 608-440-6244. Patient name, room/unit if known, delivery date, gift restrictions, and contact phone number.
Concern about care or safety Talk with doctors or nurses first, then contact Patient Relations at 608-263-8009. Patient name, unit, date, concern summary, staff or department involved, and preferred callback number.

UW Health East Madison Hospital contact directory

These phone numbers and routes help patients and families get beyond a basic listing page.

Department or task Phone / detail Use it for
Main hospital 608-440-6400 General hospital routing, location questions, clinic transfers, appointment help, and department directions.
Hospital address 4602 Eastpark Blvd, Madison, WI 53718 GPS, rideshare, emergency department access, outpatient services, patient drop-off, and gift delivery.
Guest Services and hotel reservations 608-440-6242 Front entrance assistance, patient drop-off help, wheelchair assistance, visitor support, and hotel-rate questions.
Patient Relations 608-263-8009 Questions, compliments, complaints, unresolved safety concerns, and help understanding organizational policies.
Pharmacy 608-440-6357 Hospital-stay pharmacy questions, discharge medication routing, medication availability, and prescription coordination.
Room service / food and beverages *FOOD from room phone or 608-265-0202 Patient room-service ordering from 6:30 a.m. to 7:00 p.m., MyChart Bedside tablet, or CBORD Patient app.
Security 608-440-6666 Safety concerns, security assistance, visitor issues, lost-item guidance, or urgent facility support.
Chaplain / advance directives 608-263-8574 Spiritual care, emotional support, advance directive questions, and family support during difficult decisions.
Language assistance 608-262-9000 · TTY 711 Free language-assistance services, interpreter needs, and communication access.
Patient information 608-263-8591 Help identifying patient location or whether gift delivery restrictions may apply.
East Madison Hospital Gift Shop 608-440-6244 Flowers, gifts, patient deliveries, and personal-care items such as chargers, reading glasses, and toothbrushes.
Medical records 608-263-6030 Records, medical images, release authorization, inspection questions, and copy-fee questions.

Google map, driving directions, patient drop-off, and front entrance help

Use the map for route planning to East Madison Hospital. For emergency symptoms, call 911 or follow emergency department signs instead of searching for general parking first.

UW Health East Madison Hospital
4602 Eastpark Blvd
Madison, WI 53718
Main: 608-440-6400

Use this embedded Google map for directions only. Call the hospital or check official UW Health pages before time-sensitive visits because road work, entrance rules, department hours, and visitor guidance can change.

Patient drop-off

UW Health’s visitor guide says East Madison Hospital patients can be dropped off and picked up at the front entrance. Wheelchair assistance is available.

Need help at arrival?

Call Guest Services at 608-440-6242 if you need assistance with drop-off, wheelchair help, directions inside the building, or family support.

Emergency arrival

For severe symptoms, do not circle for ordinary parking. Use emergency department signage or call 911 so emergency responders can determine the safest route.

What to bring

Bring photo ID, insurance card, medication list, allergies, advance directive if you have one, mobility aids, hearing aids, glasses, phone charger, and the name of your regular doctor.

Emergency department and urgent safety routing

East Madison Hospital includes an emergency department. Use emergency care appropriately and do not rely on online tools for urgent symptoms.

Call 911 immediately
Call 911 for chest pain, stroke signs, severe breathing trouble, major trauma, uncontrolled bleeding, poisoning, fainting, suicidal danger, or immediate risk to life or safety.
Emergency department access
Use East Madison Hospital’s emergency department for emergency evaluation. Third-party listings commonly show the emergency department at the Eastpark Blvd campus; verify non-emergency questions through the main hospital number.
Bring key information
Bring medication bottles or a medication list, allergies, recent discharge papers, insurance card, photo ID, emergency contact, and copies of important outside records if available.
Do not use MyChart
MyChart is for non-emergency communication and health-record access. Do not send urgent symptoms through MyChart.
Behavioral health crisis
If there is immediate danger, call 911. For suicide or mental-health crisis support, call or text 988 in the United States.
Time-sensitive symptoms should not wait: stroke symptoms, heart-attack symptoms, sepsis symptoms, poisoning, head injury, severe abdominal pain, severe allergic reaction, uncontrolled bleeding, and suicidal danger need immediate help.

Services and programs connected with UW Health East Madison Hospital

East Madison Hospital is especially known in public UW Health materials for planned orthopedic and endocrine surgery, emergency care, wellness, fitness, Sports Performance, and short-term inpatient care.

Care area What sources list What patients should clarify
Emergency care East Madison Hospital has an emergency department and serves urgent and emergent care needs in the growing east Madison area. Call 911 for life-threatening symptoms. For non-emergency routing, call the main hospital number before driving.
Orthopedic surgery UW Health career and orthopedic sources describe planned orthopedic procedures and orthopedic programs connected with East Madison Hospital. Ask about arrival time, fasting, medication holds, anesthesia, therapy plan, discharge plan, and separate physician or facility billing.
Endocrine surgery UW Health describes planned endocrine surgical procedures including thyroid, parathyroid, and adrenal operations at East Madison Hospital. Ask whether labs, imaging, voice evaluation, calcium monitoring, or specialist clearance are needed before surgery.
Sports medicine and performance UW Health describes East Madison Hospital as a health and wellness facility and Sports Performance location. Ask whether you need a referral, physical therapy order, athletic performance appointment, or insurance authorization.
Hand, spine, arthroplasty, foot and ankle UW-Madison orthopedic sources describe East Madison Hospital as providing outpatient and short-term inpatient services for these orthopedic areas. Ask whether your appointment is clinic-based, therapy-based, imaging-based, or surgical.
Physical and occupational therapy Orthopedic sources describe extensive physical and occupational therapy services connected with the East Madison Hospital campus. Ask about therapy frequency, home exercises, insurance visit limits, and whether follow-up is at East Madison Hospital or another UW Health site.
Wellness and fitness UW Health describes the hospital campus as a hospital, health and wellness facility, and sports performance center under one roof. Ask which programs are open to patients, which require referral, and which are separate from hospital care.

Planned surgery, short-term inpatient care, rehabilitation, and discharge planning

East Madison Hospital is commonly associated with planned orthopedic and endocrine procedures, short-term inpatient services, therapy, and sports rehabilitation.

Confirm your exact location and check-in desk. Ask whether the visit is at East Madison Hospital, an adjacent clinic, Eastpark Medical Center, a UW Health rehabilitation area, or a different Madison campus location.
Follow the pre-procedure instructions. Follow your surgeon’s instructions for fasting, blood thinners, diabetes medicines, supplements, bathing, arrival time, and ride-home requirements.
Bring a current medication list. Include prescription medicines, over-the-counter medicines, inhalers, injections, supplements, allergies, pharmacy name, and the last time each medicine was taken.
Ask about recovery and therapy. For orthopedic cases, ask whether therapy starts before surgery, immediately after surgery, during inpatient recovery, or after discharge.
Clarify discharge medications. Ask whether prescriptions will be filled by the hospital pharmacy, your home pharmacy, or another UW Health pharmacy.
Plan for bills and estimates. Ask whether you may receive separate facility, surgeon, anesthesia, pathology, imaging, therapy, or physician bills.
Surgery phone script: “My procedure is scheduled at East Madison Hospital. Can you confirm my arrival time, entrance, fasting rules, medications to hold, insurance authorization, recovery location, discharge plan, and whether I need a driver?”

Patient stay guide: room service, Wi-Fi, support services, personal items, and care-team communication

The East Madison Hospital patient and family guide includes practical details that basic ranking pages often miss.

Hospital stay topic Detail from UW Health guidance Practical patient tip
Room service Patients may order room service from 6:30 a.m. to 7:00 p.m. using MyChart Bedside, the CBORD Patient app, *FOOD from the room phone, or 608-265-0202 from a mobile phone. Ask your nurse before ordering if tests, fasting, swallowing precautions, diabetes care, or diet restrictions apply.
Virtual visitors The guide describes Webex Meet Virtual Visitor technology through the MyChart Bedside tablet when a secure virtual connection is needed. Ask your nurse for help setting up virtual family involvement if you do not have a personal device.
Free Wi-Fi Patients can connect smartphones, tablets, or laptops to “Free WiFi UW Health.” Use Wi-Fi for family updates, MyChart access, entertainment, and discharge planning, but protect personal health information.
Care team questions The guide says the care team discusses goals, tests, treatments, medicines, and discharge plans and encourages patients to ask for clarification. Keep a running question list for rounds so you do not forget pain, mobility, medication, diet, or discharge questions.
Personal items The guide recommends bringing only essential items and warns not to place dentures, glasses, hearing aids, or valuables on meal trays, pillows, sheets, robe pockets, or hidden places. Label walkers, canes, wheelchairs, chargers, glasses cases, and hearing-aid containers with the patient’s name.
Chaplain support Chaplains can provide supportive, caring, and compassionate presence to patients and families. Call 608-263-8574 or ask the nurse for spiritual-care or advance-directive support.
Financial counselors The guide says financial counselors can answer questions and set up payment plans because medical bills can cause stress. Ask before discharge if you are uninsured, underinsured, or worried about out-of-pocket costs.
Clean and quiet environment The guide says rooms are cleaned with hospital-grade products and notes quiet-time practices such as dimming lights and softer voices. Ask for earplugs, a sleep kit, extra pillows, warm blankets, or other comfort options if noise or discomfort is a problem.

Visitor help, flowers, gifts, patient information, and hotel support

Visitors should confirm current rules before arriving because restrictions can differ by patient condition, unit, infection-control needs, or hospital policy.

Patient drop-off help

Patients can be dropped off and picked up at the front entrance. Wheelchair assistance is available, and Guest Services can be reached at 608-440-6242.

Gift shop and deliveries

East Madison Hospital Gift Shop is listed at 608-440-6244. Gift shop delivery hours are listed Monday-Friday, 8:30 a.m.-4:00 p.m., closed Saturday, Sunday, and most holidays.

Patient information

Call Patient Information at 608-263-8591 if you are unsure whether a gift can be delivered or whether the patient is in a restricted unit.

Hotel reservations

The East Madison Hospital guide lists Guest Services and hotel reservations at 608-440-6242. Ask about patient-and-family rates if traveling from outside Madison.

Before sending flowers or food: Ask whether the patient’s unit allows flowers, plants, balloons, outside food, or certain personal-care items. Some clinical areas may restrict deliveries.

UW Health MyChart: appointments, results, messages, billing, and proxy access

UW Health MyChart connects eligible patients to online health information and account tools. Use it for non-emergency tasks only.

What MyChart can show

  • Appointments and reminders
  • Test results when released
  • Medications, allergies, immunizations, and diagnoses
  • Visit summaries and after-hospital care plans
  • Billing statements and insurance information

Activation code

If you have a clinic visit or hospital stay, your After Visit Summary or After Hospital Care Plan may include a MyChart activation code.

Proxy access

Proxy access requests are reviewed by the medical records department and are typically tied to legal authority, age rules, or patient permission.

Security reminder

Protect your email, password, phone, and verification codes. Change contact information in MyChart if your email or phone number may be compromised.

MyChart is not for emergencies: Do not use portal messages for chest pain, stroke symptoms, breathing trouble, severe injury, suicidal danger, or any urgent symptom. Call 911.

Medical records, authorization forms, medical images, and release questions

UW Health Health Information Management handles medical-record release questions. Formal releases typically need patient information, record details, purpose, destination, and a valid signature.

Record need Best route What to prepare
Ask a records question Call 608-263-6030. Patient name, date of birth, medical record number if known, phone number, and date range.
Send records to another provider Use the UW Health authorization process or ask the receiving provider how they want records sent. Receiving provider name, full address, phone, fax, appointment date, and reason for transfer.
Request medical images The UW Health authorization form has separate medical-image selections. Specify radiology images, cardiology studies, surgery photos, eye/ophthalmology studies, dates, and body part or study type.
Records for insurance, attorney, disability, or personal use Submit a signed authorization listing purpose, records, date range, recipient, and expiration date. Purpose of disclosure, legal authority, signature, recipient address, and preferred format.
Substance-use or sensitive records Select the required sensitive-record categories when authorization is needed. Review the form carefully because substance-use, mental-health, genetic, STI, HIV, and similar information may require clear selection.
Release fees Ask Release of Information about current fees. The authorization instructions state there is no charge for records released to other healthcare organizations for further medical care, while other purposes may involve fees.
Record request shortcut: Before calling, write one sentence: “I need records from East Madison Hospital from [date range] for [purpose] sent to [name, address, fax, phone].”

Billing, insurance, estimates, facility bills, physician bills, and MyChart payments

Hospital billing can involve more than one statement. UW Health materials describe separate hospital and physician billing routes in some contexts, so match your question to the account number and statement type.

Billing topic What to know Question to ask
MyChart billing MyChart may show billing statements, guest pay, and account tools when available. “Does my balance include hospital facility charges, physician charges, anesthesia, imaging, lab, therapy, and supplies?”
Hospital account Older UW Health billing materials list UW Hospitals and Clinics billing questions at 608-262-2221 and 866-841-8535 for hospital-type billing questions. “Is this a hospital facility bill, and which number should I use for my exact account?”
Physician account Older UW Health materials list UW Medical Foundation physician billing at 608-829-5217 and 877-565-0505 for physician-type billing questions. “Is this a physician or professional bill separate from the hospital bill?”
Cost estimate UW Health patient materials have listed Priceline for cost estimates at 608-263-1507. “Can you give me a written estimate and tell me what is not included?”
Insurance authorization Planned procedures, imaging, therapy, and specialty care may require referral or authorization before the visit. “Has my authorization been approved, and what will I owe if it is not approved before service?”
Payment plans The East Madison Hospital guide notes financial counselors can answer questions and set up payment plans. “Can I speak with a financial counselor before discharge or before my planned procedure?”
Billing accuracy tip: Always use the phone number on your current statement first, because UW Health billing phone numbers can vary by hospital facility account, physician account, clinic account, insurance plan, or guarantor type.

Language assistance, nondiscrimination, accessibility, and patient rights

UW Health’s East Madison Hospital guide includes language-access and nondiscrimination information, plus patient rights and responsibilities.

Language assistance

UW Health lists free language-assistance services at 1-608-262-9000, TTY 711. The guide includes notices in English, Spanish, Hmong, Chinese, German, Arabic, Russian, Korean, French, Hindi, Tagalog, Vietnamese, Lao, Polish, and other languages.

Patient rights

The East Madison Hospital guide lists rights including access to care without discrimination, dignity and privacy, understandable information, participation in care decisions, family-supported care, and access to billing and medical records.

Patient responsibilities

Patients are asked to follow hospital rules, respect patients, families, visitors and staff, provide complete health information, ask questions, participate in the treatment plan, and treat others respectfully.

Advance directives

Advance directives and chaplain support are both listed at 608-263-8574. Ask early if you need healthcare power of attorney, living will, or spiritual-care support.

Patient Relations, accreditation, safety concerns, and what to do if something feels wrong

UW Health encourages patients to talk with doctors and nurses first, then contact Patient Relations if concerns are not adequately addressed.

Start with the care team. Ask your nurse, doctor, therapist, or unit team to explain the plan, medication, test, delay, discharge timing, or safety concern.
Escalate to charge nurse or unit leadership. If the issue continues, ask who is responsible for unit-level concerns during that shift.
Call Patient Relations. Contact UW Health Patient Relations at 608-263-8009 for unresolved questions, compliments, complaints, and safety concerns.
Use outside quality tools if needed. The Wisconsin Hospital Association directory lists East Madison Hospital with The Joint Commission and Care Compare links. Use those for accreditation and public quality context.
Independent guide notice: USHospitalGuides.com is not UW Health, not East Madison Hospital, not a medical provider, and not an emergency service. Use official UW Health pages, hospital staff, your insurance plan, or emergency services for final decisions.

Official source checklist used for this guide

These sources were checked so this page is not a low-value phone-number listing.

Source What it verifies When to open it
UW Health East Madison Hospital official page Official hospital page, location context, service routing, and current UW Health location details. Open before calling, driving, or checking current departments.
UW Health patient and family visitor guide Patient Relations phone, East Madison Hospital drop-off, Guest Services, visitor support, teaching-hospital context, and patient-guide links. Open before a hospital stay or family visit.
East Madison Hospital patient and family guide PDF Guest Services, pharmacy, security, chaplain, advance directives, room service, Wi-Fi, patient rights, responsibilities, and language-access details. Open during or before an inpatient stay.
East Madison Hospital gift shop Gift shop phone, delivery hours, patient information number, hospital address, and delivery restrictions. Open to send flowers, gifts, or personal-care items.
UW Health MyChart Portal login route for appointments, records, test results, messages, billing, and account access. Open for non-emergency patient portal tasks.
UW Health authorization information Health Information Management address, fax, authorization details, medical-image selections, fees, and release-process notes. Open before requesting medical records or images.
Wisconsin Hospital Association directory Hospital name, address, phone number, Dane County location, Joint Commission link, and Care Compare link. Open for independent hospital directory and accreditation context.
UW Health careers location page 56-bed hospital description, emergency department, planned orthopedic and endocrine surgery, wellness, fitness, and Sports Performance programs. Open for facility overview and operational context.
UW Orthopedics clinical facilities Orthopedic, sports medicine, hand, spine, arthroplasty, foot and ankle, therapy, and sports performance context. Open for orthopedic and rehabilitation context.
Turquoise Health price transparency profile Provider profile, address, phone, NPI, health-system affiliation, provider type, beds, and transparency context. Open for price-transparency and provider-identification context.

Important medical and emergency disclaimer

This guide helps with contact, location, visitor, portal, records, billing, and hospital-navigation information. It does not provide diagnosis, treatment, medical advice, or emergency triage.

Call 911 for immediate danger. Do not rely on online information for chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, poisoning, suicidal danger, or other emergency symptoms.

UW Health East Madison Hospital FAQs

These questions focus on the address, phone number, emergency department, drop-off, Guest Services, pharmacy, MyChart, records, billing, gift shop, and patient support.

1. What is the address for UW Health East Madison Hospital?
UW Health East Madison Hospital is located at 4602 Eastpark Blvd, Madison, WI 53718. Use this address for GPS, rideshare, patient drop-off, emergency department access, outpatient visits, and gift deliveries.
2. What is the main phone number for UW Health East Madison Hospital?
The main phone number is 608-440-6400. Use it for general hospital routing, location questions, clinic transfers, appointment help, and department directions.
3. Does UW Health East Madison Hospital have an emergency department?
Yes. East Madison Hospital includes an emergency department. For life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major injury, poisoning, or suicidal danger, call 911 first.
4. Where can patients be dropped off at East Madison Hospital?
Patients can be dropped off and picked up at the front entrance. Wheelchair assistance is available, and Guest Services can be reached at 608-440-6242.
5. What is the Guest Services number for East Madison Hospital?
Guest Services and hotel reservations are listed at 608-440-6242. Use this number for front entrance assistance, patient drop-off help, wheelchair assistance, visitor support, and hotel-rate questions.
6. What is the pharmacy number for East Madison Hospital?
The East Madison Hospital inpatient guide lists pharmacy at 608-440-6357. Use it for hospital-stay pharmacy questions, discharge medication routing, and prescription coordination.
7. How do I access UW Health MyChart?
Open the official UW Health MyChart website to view appointments, test results, medications, visit summaries, billing statements, and other non-emergency account tools. Do not use MyChart for emergency symptoms.
8. How do I request medical records from UW Health?
Call UW Health Health Information Management at 608-263-6030. Prepare the patient name, date of birth, date range, record type, destination provider, and signed authorization if a formal release is needed.
9. How do I send flowers or gifts to a patient at East Madison Hospital?
Use the UW Health online gift shop and choose East Madison Hospital as the delivery location, or call the East Madison Hospital Gift Shop at 608-440-6244. If unit restrictions are unclear, call Patient Information at 608-263-8591.
10. How do I contact Patient Relations at UW Health?
If a concern is not resolved after speaking with doctors or nurses, contact UW Health Patient Relations at 608-263-8009 for questions, compliments, complaints, and safety concerns.