Los Angeles, California · Pediatric Hospital Guide · Updated September 2026
UCLA Mattel Children’s Hospital address, phone numbers, emergency care, pediatric services, parking, visitor rules, and family guide
UCLA Mattel Children’s Hospital is a pediatric hospital within Ronald Reagan UCLA Medical Center at 757 Westwood Plaza, Los Angeles, CA 90095. It provides inpatient and specialty pediatric care for infants, children, adolescents, and young adults.
This guide is built for parents and caregivers who need fast, practical help: the correct phone numbers, emergency department access, appointment routes, map and parking details, visitor badge rules, inpatient unit contacts, patient portal use, medical records, billing, and family support resources.
Emergency warning: For a life-threatening emergency, call 911 or go to the nearest emergency department. UCLA lists the Ronald Reagan UCLA Medical Center Emergency Department phone as 310-825-2111. The emergency entrance is on Charles E. Young Drive, and UCLA Mattel Children’s Hospital drop-off is next to the Emergency entrance.
Hospital address
757 Westwood Plaza
Los Angeles, CA 90095. Use this address for GPS, rideshare, valet, patient admissions, and hospital information.
Hospital information
310-825-9111
Main information number for Ronald Reagan UCLA Medical Center and UCLA Mattel Children’s Hospital.
Patient information
310-825-8611
Use to locate or ask about an admitted patient according to UCLA’s general hospital contact information.
Emergency department
310-825-2111
Use for Ronald Reagan UCLA Medical Center Emergency Department access and directions support.
Location inside UCLA
Ronald Reagan UCLA Medical Center
UCLA states Mattel Children’s Hospital is located on the third and fifth floors of Ronald Reagan UCLA Medical Center.
Care focus
Pediatric specialty care
Services include primary and subspecialty pediatric care, inpatient care, ICU care, neonatal care, child life, and family support.
Start here: choose the right UCLA Mattel Children’s Hospital action
Use this decision table before calling, driving, using the portal, requesting records, or planning a child’s inpatient stay.
| Need | Best action | Prepare before you call or arrive |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. For UCLA Ronald Reagan Emergency Department information, call 310-825-2111. | Child’s age, symptoms, medications, allergies, recent diagnosis, insurance card, ID, and current care team if known. |
| Find general hospital information | Call UCLA hospital information at 310-825-9111. | Hospital name, patient name if applicable, reason for calling, department, doctor name, or appointment date. |
| Locate an admitted patient | Call patient information at 310-825-8611. | Patient’s full name, relationship to patient, and whether you are authorized to receive information. |
| Make a pediatric appointment | Use UCLA’s Find a Doctor, Make an Appointment, or call the appropriate pediatric clinic/referral number. | Diagnosis, referral, insurance details, records, imaging, lab results, and preferred location. |
| Plan hospital arrival | Use the Westwood Plaza address and follow valet/drop-off guidance near the hospital and Emergency entrance. | Driver plan, parking payment, child’s comfort items, phone charger, medications list, and admission paperwork. |
| Ask an urgent question after discharge | For urgent after-hours questions that are not emergencies, UCLA says to call the Page Operator at 310-825-6301 and ask for the doctor on call for your child’s team. | Child’s diagnosis, hospital discharge date, care team, medication list, symptom timeline, and callback number. |
| Request medical records | Use UCLA Health Information Management Services, myUCLAhealth, or the official medical records process. | Signed authorization, patient details, date range, destination, and whether the request is for treatment or personal use. |
UCLA Mattel Children’s Hospital phone numbers and contact routes
Use the correct phone number depending on whether you need hospital information, emergency access, patient information, inpatient unit contact, parking, records, or after-hours care team help.
| Department or need | Phone / contact | Use it for |
|---|---|---|
| Hospital Information | 310-825-9111 | General hospital information for UCLA Mattel Children’s Hospital and Ronald Reagan UCLA Medical Center. |
| Patient Information | 310-825-8611 | Help locating an admitted patient or asking patient-information questions, subject to privacy rules. |
| Emergency Department | 310-825-2111 | Emergency Department information and access at Ronald Reagan UCLA Medical Center. |
| UCLA Page Operator | 310-825-6301 | After-hours urgent questions after discharge that are not emergency care; ask for the on-call doctor for your child’s service. |
| Admissions Office | 310-267-8000 | Ronald Reagan UCLA Medical Center admissions questions. |
| Medical Records General Inquiries | 310-825-6021 | Health Information Management questions during listed business hours. |
| Medical Records Fax for patient/treatment requests | 310-983-1458 | Fax written authorization for patient and treatment-related medical record requests. |
| Medical Records Fax for other requests | 310-983-1468 | Fax written authorization for other records requests. |
| Parking / Patient Affairs | 310-267-9113 | Current parking rates, long-term parking permit questions, and patient parking support. |
| UCLA Parking Transportation Services | 310-206-7275 | Campus parking information and patient parking questions. |
| Parking Cashier Level P | 310-206-3934 | Level P parking cashier office questions. |
| Gift Shop | 310-267-9522 | Ronald Reagan UCLA Medical Center gift shop questions. |
Privacy note: Patient updates are limited by privacy rules. Parents or legal guardians should keep the care team updated with the best callback number and should ask the unit how information may be shared with other relatives.
Google map, entrance, valet, parking, and arrival directions
The hospital is on UCLA’s Westwood campus. Plan extra time for campus traffic, valet, parking, hospital security, registration, and elevator access to pediatric units.
UCLA Mattel Children’s Hospital
757 Westwood Plaza
Los Angeles, CA 90095
Hospital Information: 310-825-9111
Emergency Department: 310-825-2111
Use this embedded Google map for route planning. UCLA says patient drop-off is available at valet at the hospital entrance and at the Emergency entrance; parking rates and access rules can change.
| Arrival detail | What UCLA states | Practical tip |
|---|---|---|
| Main entrance / drop-off | The main entrance and patient drop-off area for UCLA Mattel Children’s Hospital is next to the Emergency entrance. | Tell your driver or rideshare you are going to Mattel Children’s Hospital at Ronald Reagan UCLA Medical Center. |
| Valet parking | Valet parking is available on Westwood Plaza for patients and visitors. | When leaving, UCLA says vehicles are retrieved from the Valet Lobby on Level P. |
| Patient drop-off | Drop-off is available at valet at the hospital entrance and at the Emergency entrance. | Use Emergency entrance drop-off for urgent symptoms or mobility concerns. |
| Alternate parking | Alternate campus parking is available. | Check UCLA Transportation for current rates, especially after July 1, 2026 parking-rate updates. |
| From the 405 Freeway | From the north, exit Wilshire East; from the south, exit Wilshire/Westwood, then proceed toward Westwood Plaza. | Add extra time if the visit is during morning clinic traffic, school-year traffic, or appointment check-in windows. |
Emergency care, urgent questions, and when not to wait
UCLA Mattel Children’s Hospital is connected to Ronald Reagan UCLA Medical Center’s emergency services. Use emergency care for serious or rapidly worsening symptoms.
Life-threatening emergency
Call 911 or go to the nearest emergency department. Examples include breathing trouble, blue lips, severe allergic reaction, seizure, major injury, loss of consciousness, severe bleeding, poisoning, or sudden severe weakness.
UCLA Emergency Department
Ronald Reagan UCLA Medical Center Emergency Department phone: 310-825-2111. The Emergency entrance is on Charles E. Young Drive.
Inside the hospital
If a child’s condition suddenly changes during an inpatient stay and you are worried, UCLA’s Pediatric Rapid Response Team can be activated through a hospital phone by dialing #36 or by asking a nurse or hospital employee.
After discharge
For urgent after-hours questions that are not emergencies, call the UCLA Page Operator at 310-825-6301 and ask for the doctor on call for your child’s care team.
Non-urgent portal messages
Use myUCLAhealth for non-urgent questions that can wait. UCLA notes portal messages may be used for questions that can be answered in two to three days.
Do not use a web article or portal message for emergency triage. If symptoms are severe, sudden, or worsening, seek immediate medical help.
How to make a pediatric appointment or referral
Appointment routing depends on whether your child needs primary pediatrics, specialty care, surgery, a hospital follow-up, or a referral from another doctor.
Start with UCLA’s official appointment or provider search.
Use UCLA Health’s Find a Provider or Make an Appointment tools, or call the specific pediatric clinic if your child already has a UCLA care team.
Know the correct care category.
Tell the scheduler whether the visit is for general pediatrics, cardiology, oncology, neurology, orthopedics, endocrinology, gastroenterology, nephrology, urology, dermatology, allergy, or another pediatric specialty.
Prepare referral and insurance details.
Have the referring doctor’s name, diagnosis, insurance card, authorization status, and the reason the child needs UCLA pediatric care.
Send records before the visit.
Ask the previous hospital or clinic to send notes, lab results, imaging, surgery reports, medication lists, vaccine history, and discharge summaries before the UCLA appointment.
Ask where the appointment is located.
UCLA pediatric services may be in the hospital, a medical plaza, or a community clinic. Confirm building, floor, suite, parking, arrival time, and whether the child should fast before testing.
Appointment call script: “My child is __ years old and needs pediatric care for __. We were referred by __. We have records, labs, imaging, and insurance details. Which UCLA clinic, location, doctor, and appointment type should we use?”
Pediatric services and specialties at UCLA Mattel Children’s Hospital
UCLA states that Mattel Children’s Hospital serves more than 6,000 inpatients and 100,000 outpatients annually and offers primary and specialized medical care for infants, children, and adolescents.
| Care area | Examples of pediatric services | What families should ask |
|---|---|---|
| Primary and general pediatrics | General pediatric care, preventive visits, sick-child evaluation, follow-up care, and pediatric medical home services. | Ask whether the visit is hospital-based, clinic-based, or better handled by a community UCLA pediatric office. |
| Pediatric emergency and critical care | Emergency department access, Pediatric Intensive Care Unit, Pediatric Cardiothoracic ICU, and rapid-response support for sudden inpatient changes. | Ask where to enter, whether the child should go directly to emergency care, and what records or medications to bring. |
| Neonatal care | Neonatal Intensive Care Unit on the fifth floor for newborns who need advanced monitoring and care. | Ask about NICU visitor limits, hand hygiene, parent access, and unit-specific instructions. |
| Cancer and blood disorders | Pediatric oncology and related specialty care, including teen and young adult cancer support programs. | Ask which records, pathology reports, imaging, labs, and treatment summaries must be sent before the first visit. |
| Heart and cardiology care | Pediatric cardiology, cardiology and heart surgery, cardiac ICU care, and adolescent transitional cardiac care. | Ask whether your child needs prior echocardiograms, EKGs, surgical notes, medication lists, or outside cardiology records. |
| Neurology and neurosurgery | Pediatric neurology, epilepsy care, neurology and neurosurgery, and pediatric neurosurgery resources. | Ask whether seizure logs, MRI/CT images, EEG reports, school records, and medication history should be uploaded or brought. |
| Digestive, kidney, endocrine, and urology care | Pediatric gastroenterology, gastrointestinal surgery, nephrology, diabetes and endocrinology, and urology. | Ask whether fasting labs, urine samples, imaging, growth records, or specialty referral forms are required. |
| Orthopedics, dermatology, allergy, genetics, and craniofacial care | Pediatric orthopedics, dermatology, allergy and immunology, genetics, craniofacial clinic, and related subspecialties. | Ask which clinic location handles the specialty and whether photos, X-rays, genetic results, or prior consultation notes are needed. |
| Child Life and supportive care | Chase Child Life/Child Development Program, Pediatric Pain and Palliative Care, emotional support, age-appropriate preparation, and family-centered care. | Ask whether Child Life can help prepare your child for hospitalization, procedures, sibling visits, anxiety, pain, or coping strategies. |
Ranking context: UCLA announced in October 2025 that UCLA Mattel Children’s Hospital ranked among California’s top five and earned national recognition in 10 pediatric subspecialties in the 2025 U.S. News & World Report Best Children’s Hospitals evaluation.
Pediatric inpatient units and nursing station numbers
The UCLA acute-care pediatrics PDF lists UCLA Mattel Children’s Hospital on the third and fifth floors, with private and semi-private rooms and parent/legal guardian access guidance.
| Unit or area | Location / phone | Family note |
|---|---|---|
| Acute-care pediatrics | Third floor and fifth floor of Ronald Reagan UCLA Medical Center | For children admitted to general pediatric inpatient care, ask the care team whether the child is on 3F or 5 West. |
| Third floor pediatrics nursing station | 310-267-7320 | Parents or guardians may call to check on a child when away from the hospital, subject to privacy rules and unit workflow. |
| Fifth floor / 5 West pediatrics nursing station | 310-267-7530 | Use if your child is admitted to 5 West and the care team has instructed you to call the nursing station. |
| West PICU nursing station | 310-267-7540 | For Pediatric Intensive Care Unit questions when your child is assigned to the West PICU area. |
| East PICU nursing station | 310-267-7541 | For Pediatric Intensive Care Unit questions when your child is assigned to the East PICU area. |
| NICU nursing station | 310-267-7565 | For Neonatal Intensive Care Unit questions, parents should follow the NICU team’s call and visitor instructions. |
Call etiquette: If possible, designate one family spokesperson for routine updates. Repeated calls to the bedside nurse can interrupt patient care, and staff can only share information with authorized people.
Family and visitor guidelines at UCLA Mattel Children’s Hospital
Visitor access can change by unit, patient condition, infection-control needs, and care-team decision. Always ask your child’s nurse for current unit-specific guidance.
Parents/legal guardians
UCLA states parents or legal guardians and close family members may visit 24 hours a day unless a unit guideline or care team says otherwise.
Visitor badge
All visitors must register with an information desk on the first floor to receive an official visitor badge, and visitors must call to request entry into the unit.
Children visitors
Visitors under 18 must be supervised by an adult family member. UCLA states no visitors under age 3 are permitted in the NICU.
Illness symptoms
Visitors should not enter if they have cold or flu symptoms such as fever, runny nose, or cough. Parents/legal guardians staying with the child must also be free of illness.
Balloons and plants
Mylar balloons are allowed in patient rooms, but latex balloons are not allowed. No balloons of any kind are permitted in the NICU. Live plants are not permitted in the NICU and may be restricted in other units.
Animals
With the exception of service dogs and UCLA pet-therapy dogs, animals are not permitted in the hospital.
Overnight stay basics
The UCLA acute-care pediatrics guide says two family members may stay overnight in a private room and one family member may stay overnight in a double room. Family members staying overnight must be above 18 years old.
Unit entry and exit
UCLA states pediatric inpatient unit doors are alarmed. To exit third- and fifth-floor pediatric acute-care units, ask the front desk or staff to open the door.
Food from home
If storing a small amount of food from home, ask staff to label and place it in the unit refrigerator. UCLA’s unit guide says food stored in the unit refrigerator may be discarded after 72 hours.
Guest tray planning
The acute-care pediatrics guide describes a Guest Tray program for family members of pediatric patients. Ask the nurse or care partner for current menu, voucher, and payment instructions.
Patient safety, identification, infection control, and rapid response
Families are encouraged to speak up if something feels wrong, ask staff to identify themselves, and participate in bedside communication when appropriate.
| Safety area | UCLA guidance | Practical family action |
|---|---|---|
| Staff identification | UCLA Health staff are required to wear picture ID badges. | Ask, “Who are you and how are you involved in my child’s care?” if you are unsure. |
| Patient ID bands | Children should wear ID bands; allergy bands may be used to alert staff. | Check that your child’s name and allergy information are correct. |
| Hand hygiene | Visitors should wash hands for at least 15 seconds or use hand cleanser when entering and leaving the room. | Clean hands before touching the child, medical equipment, food, or personal items. |
| NICU infection prevention | NICU visitors may need to remove jewelry below the elbow and follow special hand-washing instructions. | Follow the NICU sign-in and hand hygiene instructions exactly. |
| Pediatric Rapid Response Team | For sudden changes in a child’s condition, parents, caregivers, staff, or the medical team can activate Pediatric Rapid Response by dialing #36 from a hospital phone. | Use this if your child has sudden breathing or heart-rate changes, sudden confusion, difficulty responding, or if you feel something is seriously wrong. |
| Bedside report | The acute-care pediatrics guide says bedside report takes place at 7 am and 7 pm. | Use report time to ask about the plan of care, daily goals, medication changes, tests, and discharge timing. |
myUCLAhealth portal, test results, messages, and prescription refills
myUCLAhealth gives families digital access to parts of the child’s UCLA care experience. Portal use should match urgency: emergency symptoms need immediate care, not portal messaging.
Use the portal for
- Viewing available test results.
- Sending non-urgent questions to the care team.
- Requesting prescription refills when appropriate.
- Reviewing visit information and care instructions.
Do not use portal messages for
- Severe symptoms or emergencies.
- New breathing problems.
- Seizures, fainting, severe allergic reaction, or serious injury.
- Questions that need a same-day medical decision.
After-hours rule: For non-emergency urgent questions after discharge, UCLA says families may call the Page Operator at 310-825-6301 and ask for the on-call doctor for the child’s care team.
Medical records, authorization, fax numbers, and transfer preparation
Records are especially important for second opinions, pediatric specialty referrals, imaging review, hospital transfers, school forms, insurance appeals, and continuity of care.
| Record need | UCLA route | What to include |
|---|---|---|
| Written authorization mail route | UCLA Health Information Management Services, 10833 Le Conte Ave, CHS – Suite BH-225, Los Angeles, CA 90095. | Patient name, date of birth, date range, records requested, destination, signature, and contact information. |
| Patient or treatment request fax | Fax to 310-983-1458. | Signed authorization and where records should be sent for care coordination. |
| Other record request fax | Fax to 310-983-1468. | Authorization, request type, date range, and recipient information. |
| General records questions | Call 310-825-6021 during listed Health Information Management business hours. | Patient details and the reason records are needed. |
| Specialty referral packet | Ask the referring doctor to send records before the UCLA appointment. | Referral, diagnosis, visit notes, labs, imaging, operative reports, pathology, discharge summary, medications, and growth charts if relevant. |
| School, camp, or travel forms | Ask the child’s clinic or care team how to submit forms. | Deadline, form instructions, immunization requirements, medication plans, and parent or guardian signature. |
Billing, insurance, estimates, hospital charges, and financial questions
Hospital and physician bills can involve insurance authorization, facility fees, professional fees, emergency care, inpatient care, tests, imaging, pharmacy, and specialist consultations.
Before a scheduled visit
Confirm your child’s insurance network, referral requirements, authorization status, copay, deductible, and whether the visit is hospital-based or clinic-based.
Before planned procedures
Ask for the expected facility, surgeon or physician, anesthesia, imaging, laboratory, pathology, medication, and follow-up charges when possible.
After emergency or inpatient care
Keep discharge instructions, itemized statements, insurance explanation of benefits, receipts, and care-team contact details together.
Payment methods
UCLA patient-family materials state that cash, personal checks, traveler’s checks, and most major credit cards are accepted for hospital charges and other services.
Estimate question to ask: “Can you explain which charges are from the hospital facility, which are from physicians, and which may be billed separately by anesthesia, radiology, pathology, pharmacy, or outside labs?”
Family support, lodging, meals, Child Life, language services, and practical stay planning
UCLA Mattel Children’s Hospital emphasizes family-centered care, emotional support, and practical resources for children and caregivers during stressful hospital stays.
| Support area | Useful information | What to ask |
|---|---|---|
| Child Life | Child Life specialists help pediatric patients cope with illness, hospitalization, procedures, stress, and family visits. | Ask whether Child Life can help explain a test, surgery, hospitalization, sibling visit, or anxiety trigger in an age-appropriate way. |
| Pain and palliative care | UCLA lists Pediatric Pain and Palliative Care as a hospital support program. | Ask how pain is assessed, which comfort measures are available, and who to contact if pain is not controlled. |
| Language services | UCLA states language services help families receive effective communication. | Ask for interpreter support before consent discussions, discharge teaching, medication changes, or complex care decisions. |
| Lodging near hospital | UCLA materials describe Tiverton House as lodging designed for patients and families within walking distance, with shuttle service Monday through Friday. | Call Tiverton House at 310-794-0151 for reservations, availability, and current rules. |
| Food and guest trays | Pediatric patient-family materials describe guest tray access for family members of pediatric patients. | Ask the nurse or care partner for the current guest tray menu, voucher process, and food-storage rules. |
| Social work | UCLA patient-family materials mention social service support for locating accommodations and resources. | Ask for help with lodging, parking strain, discharge planning, school notes, equipment, or family-support needs. |
Official source checklist used for this guide
This guide consolidates official UCLA Health details and practical family procedures so parents do not need to open many pages during a stressful visit.
| Official source | What it verifies | When to open it |
|---|---|---|
| UCLA Mattel Children’s Hospital page | Address, main phone, location inside Ronald Reagan UCLA Medical Center, main entrance/drop-off, hospital overview, and patient corner links. | Open for the official hospital landing page, provider search, billing links, records links, and current hospital information. |
| Maps & Directions | Driving directions, valet, patient drop-off, alternate parking, parking contacts, and Level P valet retrieval. | Open before driving, arranging rideshare, or planning long-term parking. |
| Clinical Services | Pediatric service categories, Child Life, Pediatric Pain and Palliative Care, and many pediatric subspecialty divisions. | Open when deciding which pediatric specialty or program fits your child’s diagnosis. |
| Family and Visitor Guidelines | Visitor registration, visitor badges, parent/legal guardian access, children visitor rules, infection symptoms, balloons, plants, and animal restrictions. | Open before visiting an admitted child or inviting relatives to the hospital. |
| Patient Safety | Pediatric unit security, ID badges, Pediatric Rapid Response Team, #36 activation, warning signs, and hand hygiene. | Open during an inpatient stay when you need safety, infection-control, or rapid-response guidance. |
| After You Go Home | Emergency instructions after discharge, Page Operator number, after-hours urgent questions, and myUCLAhealth use for non-urgent messages. | Open after discharge if symptoms, medication questions, or follow-up confusion appear. |
| UCLA Patient FAQs | Hospital address, phone numbers, emergency department phone, parking note, admissions number, medical records address, medical records faxes, and patient information phone. | Open for general UCLA hospital logistics and patient-resource questions. |
| Acute Care Pediatrics Unit PDF | 3F/5 West pediatrics location, nursing station phone numbers, visitor badge rules, overnight stay basics, bedside report, food storage, and rapid response guidance. | Open when a child is admitted to the third or fifth floor pediatric unit. |
Independent guide notice: USHospitalGuides.com is not UCLA Health, UCLA Mattel Children’s Hospital, Ronald Reagan UCLA Medical Center, an emergency service, or a medical provider. Use official UCLA Health links and phone numbers for final directions, appointments, policies, prices, and medical decisions.
Important medical and emergency disclaimer
This guide helps with contact, navigation, visitor logistics, records, and family preparation. It does not provide diagnosis, treatment, triage, or medical advice.
Seek immediate care for emergencies. If a child has severe breathing problems, blue lips, severe allergic reaction, seizure, poisoning, major injury, sudden confusion, severe pain, uncontrolled bleeding, or loss of consciousness, call 911 or go to the nearest emergency department.
UCLA Mattel Children’s Hospital FAQs
These questions focus on address, phone numbers, emergency department access, pediatric services, appointments, parking, visitors, records, portal use, and inpatient-family logistics.
1. What is the address for UCLA Mattel Children’s Hospital?
UCLA Mattel Children’s Hospital is located at 757 Westwood Plaza, Los Angeles, CA 90095, within Ronald Reagan UCLA Medical Center on UCLA’s Westwood campus.
2. What is the main phone number for UCLA Mattel Children’s Hospital?
The main hospital information phone number listed by UCLA is 310-825-9111. Patient Information is listed as 310-825-8611.
3. What is the UCLA Emergency Department phone number?
UCLA lists the Ronald Reagan UCLA Medical Center Emergency Department phone number as 310-825-2111. For a life-threatening emergency, call 911 or go to the nearest emergency department.
4. Where is the UCLA Mattel Children’s Hospital entrance?
UCLA states that the main entrance and patient drop-off area for UCLA Mattel Children’s Hospital is located next to the Emergency entrance to the hospital.
5. What pediatric services are available at UCLA Mattel Children’s Hospital?
UCLA Mattel Children’s Hospital offers primary and specialty pediatric care for infants, children, and adolescents, including oncology, neurology, critical care, orthopedics, cardiology, neonatology, gastroenterology, nephrology, endocrinology, urology, Child Life, pain support, and other pediatric programs.
6. How do families make a pediatric appointment at UCLA?
Families should use UCLA Health’s official Find a Provider, Make an Appointment, or pediatric clinic contact routes. Have the child’s diagnosis, referral, insurance details, prior records, imaging, lab results, and preferred location ready before scheduling.
7. What are the visitor rules for UCLA Mattel Children’s Hospital?
UCLA says visitors must register with an information desk to receive an official visitor badge and must call to request entry into the unit. Parents/legal guardians and close family may visit 24 hours a day unless a unit guideline or care team limits access.
8. How can a parent contact a child’s team after leaving the hospital?
For emergencies, call 911 or go to the nearest emergency department. For urgent after-hours questions that do not require emergency care, UCLA says to call the Page Operator at 310-825-6301 and ask for the doctor on call for the child’s care team.
9. How do I request medical records from UCLA Health?
UCLA lists Health Information Management Services at 10833 Le Conte Ave, CHS – Suite BH-225, Los Angeles, CA 90095. Fax patient and treatment requests to 310-983-1458, other requests to 310-983-1468, or call 310-825-6021 for general records questions.
10. Is valet parking available at UCLA Mattel Children’s Hospital?
Yes. UCLA says valet parking is available on Westwood Plaza for UCLA Mattel Children’s Hospital patients and visitors, with vehicle retrieval from the Valet Lobby on Level P. Parking rates can change, so check UCLA Transportation or Patient Affairs before arrival.