Uhs Binghamton General Hospital: Contact & Patient Info

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Binghamton, New York · Hospital Contact & Patient Guide · Updated September 2026

UHS Binghamton General Hospital address, phone numbers, emergency care, map, parking, records, MyChart, and billing help

UHS Binghamton General Hospital is located at 10-42 Mitchell Avenue, Binghamton, NY 13903. The main switchboard is 607-762-2200. UHS lists the hospital as a 220-bed facility serving the greater Binghamton area with surgical, rehabilitative, emergency, behavioral health, wound care, orthopedic, bariatric, sleep, gastroenterology, imaging, laboratory, and related hospital services.

This guide is built for real patient intent: calling the right department, finding the correct entrance, using the emergency department, planning parking or valet, preparing for outpatient testing, requesting medical records, understanding bills, using UHS MyChart, and knowing where to raise care concerns.

Call Main: 607-762-2200 Official Hospital Page UHS MyChart Map & Parking
Medical emergency: Call 911 immediately for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, major injury, severe bleeding, poisoning, loss of consciousness, or suicidal danger. This page is for hospital navigation and patient information only, not medical diagnosis or personalized triage.
Hospital address 10-42 Mitchell Avenue

Binghamton, NY 13903. Use this for GPS, drop-off, outpatient testing, admission planning, and mail.

Main switchboard 607-762-2200

Best starting number for the hospital, directions, department routing, and general patient questions.

Emergency care 24-hour emergency care

UHS lists 24-hour emergency care at this hospital. For life-threatening symptoms, call 911 first.

Patient relations 607-762-2777

Use for care concerns after speaking with your nurse, nurse manager, or department leadership.

Medical records 607-584-9373

For Binghamton General, Wilson, and UHS physician-practice record requests and release questions.

Billing help 607-770-0025

Use for hospital billing, estimates, insurance questions, payment options, and financial-assistance routing.

Start here: choose the right action before you go

Use this table when you are not sure whether to call the switchboard, use MyChart, go to the emergency department, contact billing, or request records.

Patient or visitor need Best next step Prepare before you act
Life-threatening emergency Call 911 or go to the nearest emergency department. Do not delay for online information. Bring medications, ID, allergies, and emergency contact if safely possible.
Find the hospital or main entrance Use 10-42 Mitchell Avenue and follow signs for the main entrance or emergency entrance. Confirm visitor rules, parking location, ID requirement, and after-hours entrance rules.
General department routing Call the main switchboard at 607-762-2200. Patient name, date of birth, department, doctor name, appointment date, and reason for call.
Outpatient lab work Check lab hours and stop at admissions/registration before going to the outpatient lab. Doctor’s order, insurance card, photo ID, fasting instructions, and test preparation details.
Imaging appointment Call UHS Imaging Binghamton General Hospital at 607-762-2243. Imaging order, body part/test type, insurance authorization, allergy details, and prior imaging if requested.
Medical records Call UHS Release of Information at 607-584-9373 or use the authorization form. Patient ID, date range, records needed, destination provider, fax number, and legal authority if requesting for someone else.
Hospital bill or estimate Call billing at 607-770-0025 or request an estimate for a planned service. Account number, insurance information, CPT/HCPCS code if available, service location, and procedure date.
Concern about care Speak with your nurse or nurse manager first, then call Patient Relations at 607-762-2777. Patient name, unit, date of service, concern summary, staff or department involved, and preferred follow-up number.

UHS Binghamton General Hospital contact directory

These numbers help patients and families reach the correct department instead of relying only on a general search result.

Department or need Phone / location Use it for
Main switchboard 607-762-2200 General routing, hospital information, department transfers, and location questions.
Hospital address 10-42 Mitchell Avenue, Binghamton, NY 13903 GPS, rideshare, admissions, outpatient testing, emergency department, and visitor drop-off.
Patient Relations Office 607-762-2777 Questions, concerns, complaints, unresolved care issues, and patient representative help.
Medical records / Release of Information 607-584-9373 · Fax: 607-762-2138 Hospital records, provider transfers, legal/insurance requests, continuity-of-care releases, and authorization forms.
Billing customer service 607-770-0025 or 888-440-3480 Hospital billing, insurance, balances, estimates, payment arrangements, and financial-advocate routing.
Self-pay Collections / Concierge 607-338-1120 Self-pay questions, medical debt options, credit-card-payment warnings, and financial-assistance direction.
UHS MyChart support 607-584-4004 Password reset, account access, signup help, proxy questions, and portal troubleshooting.
Imaging at Binghamton General 607-762-2243 Radiology, X-ray, CT, ultrasound, nuclear medicine, interventional radiology, and imaging questions.
Laboratory at Binghamton General 607-762-2361 Outpatient lab location, blood testing, registration route, and lab service questions.
Infusion Center 607-763-5855 IV antibiotics, injectable treatments, biologics, IVIG, hydration, chemotherapy, transfusions, PICC line placement, and scheduling.
CPEP psychiatric emergency program 607-762-2302 Mental-health crisis access at 10-42 Mitchell Avenue. Call 911 for immediate danger.
UHS Addiction Crisis Line 607-762-2257 Free confidential information, support, next-step advice, and connection to substance-use evaluation or treatment.

Google map, directions, parking, valet, and entrances

Use the map for route planning. For emergency symptoms, call 911 or follow emergency department signage instead of searching for parking first.

UHS Binghamton General Hospital
10-42 Mitchell Avenue
Binghamton, NY 13903
Main switchboard: 607-762-2200

Patient and visitor parking is available on Mitchell Avenue, directly across from the hospital’s main entrance. Free valet is listed Monday through Friday, 7:00 a.m. to 3:00 p.m., at the Mitchell Avenue main entrance. After 9:00 p.m., UHS states the Emergency Department is the only public entrance at Binghamton General and Wilson.
Arrival topic What to know Practical tip
Main entrance Use the Mitchell Avenue main entrance for routine patient and visitor access during open entrance hours. Bring photo ID and allow extra time for visitor management and security screening.
Parking Patient and visitor parking is on Mitchell Avenue directly across from the main entrance. Use the parking map or call ahead if mobility access is important.
Valet Valet is listed from 7:00 a.m. to 3:00 p.m., Monday through Friday, at the Mitchell Avenue main entrance. Valet availability can change for holidays, weather, staffing, or construction, so verify before relying on it.
After-hours entry From 9:00 p.m. to 5:00 a.m., the Emergency Department is the only public entrance at UHS Binghamton General Hospital. Visitors may be escorted by Security after hours.
From I-81 / Route 7 / Route 434 Official directions route drivers toward Route 363 West, Route 434 West, South Washington Street, Vestal Avenue, and then Mitchell Avenue. Use GPS plus hospital signage; traffic around downtown Binghamton can affect timing.

Emergency department, psychiatric crisis, and urgent safety routing

UHS lists 24-hour emergency care at Binghamton General. Use the right route based on physical emergency, mental-health crisis, substance-use crisis, or non-urgent follow-up.

Life-threatening emergency
Call 911 immediately for chest pain, stroke signs, severe breathing trouble, severe bleeding, major injury, poisoning, loss of consciousness, or immediate danger to self or others.
Hospital emergency care
UHS lists 24-hour emergency care at UHS Binghamton General Hospital. Use the Emergency Department entrance when emergency care is needed.
Mental-health crisis
UHS lists a Comprehensive Psychiatric Emergency Program at 10-42 Mitchell Avenue. The CPEP number is 607-762-2302; UHS also lists 800-451-0560.
Substance-use crisis
The UHS Addiction Crisis Line is 607-762-2257 and is described as a confidential 24/7 support and next-step advice line.
Non-emergency question
For a stable, non-emergency hospital question, call the main switchboard at 607-762-2200 or contact your provider’s office.
Do not use MyChart for emergencies. Portal messages are not a safe substitute for 911, the emergency department, or immediate crisis support.

Services and programs listed at UHS Binghamton General Hospital

UHS describes Binghamton General as a general medical clinic and hospital services location with emergency, surgical, rehabilitative, behavioral-health, and diagnostic programs.

Care area Services or programs listed What patients should clarify
Emergency care 24-hour emergency care is listed for UHS Binghamton General Hospital. For life-threatening symptoms, call 911. For non-life-threatening questions, call the hospital or your provider.
Surgical services UHS lists surgical services, robotic surgery, anesthesiology, pathology, orthopedic surgery, bariatric care, and ophthalmology at this location. Ask your surgeon about arrival time, fasting, medications, consent, anesthesia billing, recovery time, and separate provider bills.
Rehabilitation and therapy Physical therapy and rehabilitation, occupational medicine, and lymphedema therapy are listed at this location. Ask whether you need a referral, insurance authorization, therapy order, or separate outpatient registration.
Behavioral health and addiction Behavioral health, psychiatry, chemical dependency treatment service, addiction medicine, CPEP, and addiction crisis support are listed through UHS. For immediate danger, call 911. For CPEP, call 607-762-2302. For addiction crisis support, call 607-762-2257.
Imaging Radiology/X-ray, ultrasound, CT scanning, vascular and interventional radiology, nuclear medicine, scoliosis series, and fluoroscopy studies. Outpatient MRIs are listed at UHS Vestal MRI and UHS Harrison Street MRI, while inpatient MRIs are listed at UHS Wilson Medical Center MRI.
Laboratory Laboratory services include outpatient and hospital-based testing with specialized areas such as chemistry, cytopathology, flow cytometry, histology, immunology, microbiology, pathology, transfusion services, and urinalysis. General testing may not require an appointment, but some tests need preparation or scheduling. Bring your doctor’s order.
Infusion center IV antibiotics, injectable allergy/asthma treatments, IV hydration, GI/neurology/rheumatology infusions, IVIG, chemotherapy, biologics, blood products, PICC line placement, and therapeutic phlebotomy. Provider referral, treatment regimen, and insurance authorization may be needed before scheduling.
Other listed programs Wound care, sleep center, gastroenterology laboratory, pulmonary medicine, addiction, emergency medicine, and related hospital services. Ask the switchboard or your referring physician which department entrance, registration process, and phone number applies.

Outpatient lab, imaging, and infusion details

These are common reasons patients visit Binghamton General without being admitted. Confirm appointment, registration, insurance, and preparation requirements before arriving.

UHS Imaging Binghamton General Hospital

Phone: 607-762-2243

Address: 10-42 Mitchell Avenue, Binghamton, NY 13903

Listed imaging includes radiology/X-ray, ultrasound, CT scanning, vascular and interventional radiology, nuclear medicine, scoliosis series, and fluoroscopy studies.

UHS Lab Services Binghamton General

Phone: 607-762-2361

Hours: Monday through Friday, 7:00 a.m. to 3:30 p.m.

For outpatient lab testing, stop at admissions/registration first, then proceed to the outpatient lab with your doctor’s order.

Laboratory preparation

Bring your physician’s order, insurance card, photo ID, and fasting instructions. Tell registration and lab staff if your insurance requires LabCorp, Quest, or another specific laboratory.

UHS Infusion Center

Phone: 607-763-5855

Location: Krembs Building, Sixth Floor, K6

Hours: 7:00 a.m. to 7:00 p.m. Monday-Friday; 8:00 a.m. to 4:00 p.m. weekends and holidays.

Before outpatient testing: Ask your ordering provider for the exact CPT or test order, whether fasting is required, whether insurance authorization is complete, and whether you should bring prior imaging or lab results.

Patient stay basics: ID, Wi-Fi, cafeteria, chapel, social work, and safety

The UHS patient guide includes practical inpatient information that most directory pages do not cover.

Hospital stay topic Useful detail Why it matters
Photo identification Patients are asked to present photo identification such as a driver’s license, passport, or other government-issued picture ID. UHS describes this as part of preventing identity theft and billing errors.
Cell phones UHS states cell phones may be used in any part of UHS Binghamton General Hospital unless staff direct otherwise. Clinical equipment, privacy, or care needs may still require staff instructions.
Wi-Fi Free wireless access is listed in patient rooms and cafeterias; users provide their own devices. Helpful for MyChart, family updates, remote work, entertainment, and discharge planning.
Electrical appliances UHS Binghamton General and Wilson allow only battery-operated items such as razors and cassette players in inpatient rooms; items with open heating elements are not allowed. This helps prevent fire and safety risks in patient rooms.
Cafeteria The cafeteria is on Level G of the Memorial Building. Listed meal windows include breakfast 6:30-9:30 a.m., lunch 10:45 a.m.-1:30 p.m., and dinner 4:00-6:30 p.m. Useful for visitors staying through several care updates or procedures.
South Side Café The South Side Café is listed in the main lobby on Mitchell Avenue, open 10:00 a.m. to 3:00 p.m. Monday through Friday except holidays. Helpful for quick food or beverages near the main entrance.
Guest meals Visitors can order a guest meal for a patient room by calling 607-762-2306 for UHS Binghamton General Hospital. Order at least one hour before the desired meal when using this option.
ATM An ATM is listed inside the cafeteria at UHS Binghamton General Hospital. Useful for visitor expenses, cafeteria needs, and unexpected small purchases.
Chapel and spiritual care The chapel is listed on the first floor of the Krembs Building. Pastoral Care can be reached at 607-762-2446. Patients and families may use spiritual care for prayer, quiet reflection, emotional support, or difficult decisions.
Social work Social Work at Binghamton General is listed at 607-762-2530. Helpful for discharge planning, home care, placement, equipment, counseling, and community-resource coordination.

Visitor management, identification, security screening, and after-hours access

Visitor rules can change by unit, infection-control needs, emergency conditions, or hospital security policy. Always confirm before visiting.

24/7 visitor management
UHS states visitor management is in place 24 hours a day, seven days a week at the Emergency Department and main entrances at UHS Binghamton General Hospital and UHS Wilson Medical Center.
Government ID
Visitors are requested to present government-issued identification to gain hospital access. If ID is not provided, demographic information may be gathered.
Security screening
Where applicable, visitors may be screened for weapons using walk-through metal detectors. Weapons are not permitted except for law enforcement performing official duties.
Visitor pass
Visitors receive a pass showing the visitor name, department, day of week, and date. The pass should be displayed at all times while in the hospital.
After-hours entrance
From 9:00 p.m. to 5:00 a.m., the Emergency Department is listed as the only public entrance at UHS Binghamton General Hospital and UHS Wilson Medical Center.
Before visiting a restricted unit: Call the main switchboard or the patient’s unit first. ICU, isolation, behavioral-health, emergency, and procedural areas may have different rules.

UHS MyChart: portal access, results, billing, and support

UHS MyChart is the official secure portal for electronic health information access from a computer or mobile device.

What MyChart helps with

  • View parts of your electronic medical record.
  • Review test results when released.
  • Access visit information and care-team communication tools.
  • View billing information and payment options when available.
  • Manage health information from a computer or mobile device.

MyChart support

Call 607-584-4004 for password reset help, account setup support, portal access questions, or login problems.

Formal record copies

MyChart is useful, but a formal record copy may still require the Medical Records Authorization Form or contact with Health Information Management.

Emergency warning

Do not send urgent or life-threatening symptoms through MyChart. Call 911 or use emergency care.

Medical records, release forms, transfers, and privacy

UHS provides record access through Health Information Management. Records can be shared with healthcare professionals for continuing care.

Records need Best route What to prepare
Ask a records question Call 607-584-9373 for UHS Binghamton General Hospital records. Patient name, date of birth, dates of service, department, and records needed.
Send records to another provider Ask Release of Information about continuity-of-care transfer. Receiving provider name, fax number, address, phone, appointment date, and reason for transfer.
Attorney, insurance, audit, or third-party request Use the correct authorization process and request option for third-party records. Signed authorization, legal authority, date range, exact records requested, and destination details.
View records without a copy Ask about an appointment to view your medical records. Government ID and patient verification information.
Request by email Do not email record requests. UHS states that, for security, it does not process medical-record requests by email.
Record request shortcut: Ask whether your request is for patient/healthcare-facility continuity of care or for attorney, insurance, audit, or third-party use. Choosing the right category can prevent delays.

Billing, online bill pay, estimates, insurance, and separate provider bills

Hospital billing can involve UHS charges plus separate bills from anesthesiologists, radiologists, or other non-UHS providers.

Billing phone numbers

Billing customer service: 607-770-0025 or 888-440-3480

Self-pay / concierge: 607-338-1120

Bill by mail

UHS lists mail payments to:

UHS
PO Box 412683
Boston, MA 02241

Credit-card warning

UHS states that paying medical services by credit card means foregoing certain state and federal protections related to medical debt. Review assistance and payment-plan options before paying by credit card if cost is a concern.

Translation help for bills

UHS says translation services are available for bill help. The listed number is 607-763-6127.

Cost question What UHS says What patients should ask
Can I request a cost estimate? UHS offers an online estimator for planned hospital services and says estimates are not a guarantee of final out-of-pocket cost. Ask your referring physician for the CPT code and ask your insurer about deductible, copay, coinsurance, network status, and authorization.
What information is needed for an estimate? Procedure code, quantity, injectable medication HCPCS codes and dosage, patient name/date of birth, insurance information, phone, service location, and procedure date. Ask whether the estimate includes facility fees, professional fees, anesthesia, radiology, pathology, and follow-up care.
Will I receive separate bills? Charges from anesthesiologists, radiologists, and non-UHS providers may not be included in hospital charges and can arrive separately. Before a planned procedure, ask which providers may bill separately and whether they are in network.
What if I do not have insurance? Uninsured patients are encouraged to call the billing office to discuss coverage or payment options before care when possible. Ask about prompt-pay discounts, payment arrangements, Medicaid/Essential Plan options, and financial assistance.

Financial assistance and help with hospital bills

UHS says financial assistance can help with hospital and provider bills, and discounts are based on family size and income only.

Call the billing or assistance team. Start with 607-770-0025 for billing and financial-assistance routing. For self-pay collections or concierge help, use 607-338-1120.
Download the correct application. UHS provides financial-assistance applications and plain-language summaries in English, Spanish, Russian, and additional languages including Arabic, Bengali, Burmese, Chinese, French, Haitian Creole, Hindi, Italian, Japanese, Korean, Nepali, Polish, Russian, Urdu, and Yiddish.
Gather income documentation. UHS says eligibility review requires income information such as pay stubs, tax returns, or other financial records supporting additional income.
Submit the application to UHS Financial Assistance. UHS lists the mailing destination as Attn: UHS Financial Assistance, 33 Lewis Road, Binghamton, NY 13905.
Watch for the written decision. UHS says patients receive written approval or denial. If denied, patients may be eligible for an appeal or payment arrangement.
Coverage reminder: Some private physician groups, such as radiologists or other specialists, may not be covered by the UHS financial-assistance program. Ask which bills are included before assuming every charge is eligible.

Quality, patient concerns, and public oversight

Use official hospital contacts first for immediate concerns, then use external oversight routes if the concern cannot be resolved.

Need Contact or source When to use it
Care concern during a stay Speak with your nurse or nurse manager first. Use this first because the unit team can often resolve immediate problems fastest.
Unresolved concern UHS Binghamton General Hospital Patient Relations Office: 607-762-2777 Use when you need a patient representative or formal help navigating a concern.
Accreditation complaint The Joint Commission Office of Quality Monitoring: 1-800-994-6610 Use if a quality or safety concern cannot be resolved through hospital channels.
New York hospital complaint New York State Department of Health Centralized Hospital Intake Program: 800-804-5447 Use for state hospital-care complaints or concerns requiring regulatory review.
Federal quality comparison CMS Care Compare and Provider Data Catalog Use for hospital quality, patient-safety, readmission, patient-experience, and Medicare public-reporting context.
Independent safety ratings Leapfrog Hospital Safety Grade Use as one additional comparison source, not as the only basis for choosing care.

Official source checklist used for this guide

These official and high-authority sources were checked so the page goes beyond a thin address-and-phone listing.

Source What it verifies Best use
UHS Binghamton General Hospital official location page Address, main phone, 220-bed overview, 24-hour emergency care, directions, imaging, services, and recognition note. Open before visiting, calling, or checking services.
UHS contact page Main switchboard and facility address. Open when confirming general contact details.
UHS visitor information Visitor management, ID, screening, after-hours entrance, parking, valet, guest meals, and visitor services. Open before visiting a patient or driving to the hospital.
UHS MyChart page Secure portal use, 24/7 access, electronic medical record access, and portal purpose. Open to access patient portal services.
UHS patients and medical records page Medical records phone, fax, release process, transfer rules, privacy note, cell phone, Wi-Fi, and patient information. Open when requesting records or preparing for a hospital stay.
UHS paying for your care Billing numbers, insurance billing, separate non-UHS provider bills, and self-pay guidance. Open for hospital billing and insurance questions.
UHS price estimates Estimate tool, required CPT/HCPCS and insurance details, and estimate limitations. Open before planned hospital services.
UHS financial assistance Financial-assistance phone, application process, income documentation, languages, and appeal/payment arrangement note. Open if hospital bills may be difficult to pay.
UHS laboratory services Lab phone, outpatient lab hours, registration steps, lab services, test-prep notes, and MyChart result access. Open before blood work or other lab testing.
UHS imaging services Imaging phone, services, NuBOOM interventional radiology room, CT/nuclear medicine accreditation note, and MRI/mammogram routing. Open before imaging appointments.
UHS patient guide PDF Patient-stay basics such as cafeteria, chapel, social work, valuables, Wi-Fi, ID, safety, discharge planning, and campus-map context. Open before inpatient stays or extended family visits.
UHS accreditation and oversight Patient Relations, Joint Commission, NYS Department of Health complaint contacts, and oversight route. Open when a concern is unresolved through the care team.
Independent guide notice: USHospitalGuides.com is not UHS, not UHS Binghamton General Hospital, not a medical provider, and not an emergency service. Use official UHS links, hospital staff, your insurance plan, or emergency services for final decisions.

Important medical and emergency disclaimer

This page helps with contact, location, parking, portal, records, billing, visitor, and hospital-navigation information. It does not provide diagnosis, treatment, medical advice, or emergency triage.

Call 911 for immediate danger. Do not rely on online information for chest pain, stroke signs, severe breathing trouble, major trauma, severe bleeding, poisoning, suicidal danger, or other emergency symptoms.

UHS Binghamton General Hospital FAQs

These questions focus on the address, phone number, emergency care, map, parking, MyChart, visitors, records, billing, financial assistance, and outpatient services.

1. What is the address for UHS Binghamton General Hospital?
UHS Binghamton General Hospital is located at 10-42 Mitchell Avenue, Binghamton, NY 13903. Use this address for GPS, admissions, visitor parking, emergency department access, and outpatient services.
2. What is the main phone number for UHS Binghamton General Hospital?
The main switchboard is 607-762-2200. Use it for general hospital routing, department transfers, directions, and patient-information questions.
3. Does UHS Binghamton General Hospital have 24-hour emergency care?
Yes. UHS lists 24-hour emergency care at UHS Binghamton General Hospital. For life-threatening symptoms, call 911 first instead of delaying for online information.
4. Where should visitors park at UHS Binghamton General Hospital?
UHS lists patient and visitor parking on Mitchell Avenue directly across the street from the hospital’s main entrance. Valet parking is listed Monday through Friday from 7:00 a.m. to 3:00 p.m. at the Mitchell Avenue main entrance.
5. What should visitors bring to enter the hospital?
Visitors should bring government-issued identification. UHS visitor management may issue a visitor pass, and where applicable, visitors may pass through weapons detection screening.
6. What is the UHS Binghamton General Hospital medical records phone number?
For UHS Binghamton General Hospital records, call 607-584-9373. UHS lists fax 607-762-2138 for Release of Information for Wilson, BGH, and physician practices.
7. How do I get help with UHS MyChart?
Open UHS MyChart online or call the UHS MyChart Support line at 607-584-4004 for login, password reset, signup, or portal access help.
8. What billing number should I call for UHS Binghamton General Hospital?
For UHS hospital billing, call 607-770-0025 or 888-440-3480. For self-pay or concierge help, UHS lists 607-338-1120.
9. What outpatient services are available at Binghamton General?
UHS lists imaging, laboratory services, infusion services, emergency care, surgical services, rehabilitation, wound care, behavioral health, psychiatry, addiction medicine, sleep center, gastroenterology lab, and related hospital programs at or through Binghamton General.
10. How do I contact Patient Relations at UHS Binghamton General Hospital?
For unresolved care concerns, call the UHS Binghamton General Hospital Patient Relations Office at 607-762-2777. UHS recommends speaking with your nurse or nurse manager first when possible.