St. Cloud Hospital Centracare Health: Contact & Patient Info

by
St. Cloud, Minnesota · Hospital Patient Guide · Updated September 2026

St. Cloud Hospital CentraCare Health contact, map, emergency care, departments, MyChart, billing, records, and visitor help

CentraCare – St. Cloud Hospital is a major regional hospital at 1406 Sixth Avenue North, St. Cloud, MN 56303. The main hospital phone number is 320-251-2700.

This guide helps patients, visitors, caregivers, and family members quickly find the right contact route, map, entrance planning, emergency guidance, MyChart help, records workflow, billing route, department overview, and official CentraCare links without relying on thin directory pages.

Call Hospital: 320-251-2700 Official Hospital Page Open MyChart Pay Bill
Emergency warning: For chest pain, stroke symptoms, severe breathing trouble, serious injury, heavy bleeding, poisoning, overdose, suicidal crisis, or any life-threatening condition, call 911 or go to the nearest emergency department. Do not use MyChart, email, online forms, or a general guide for emergency triage.
Hospital address 1406 Sixth Ave. N.

St. Cloud, MN 56303. Use this for GPS, patient drop-off, emergency department routing, records, and visitor planning.

Main phone 320-251-2700

Use for the main hospital operator, department routing, visitor questions, patient room connection, and general information.

Hospital profile 489 beds

CentraCare describes St. Cloud Hospital as a 489-bed regional referral center.

Emergency level Level II trauma

The hospital is described as having a Level II trauma center and Level II and III NICU.

Start here: choose the right St. Cloud Hospital action

Use this table before calling, driving, sending records, paying a bill, checking MyChart, or visiting a patient.

Your need Best action Prepare before you act
Emergency care Call 911 or go to the Emergency Trauma Center. ID, insurance card, medication list, allergies, recent records, and emergency contact if available.
Find a patient or room Call the main hospital number at 320-251-2700. Patient full name, date of birth if authorized, relationship, and privacy-code information if provided.
Clinic or specialist appointment Use CentraCare Find a Doctor, MyChart, or the department’s direct route. Referral status, insurance card, symptoms, current medications, and preferred location.
Surgery or procedure arrival Follow your pre-arrival instructions and call the department if directions are unclear. Arrival time, fasting rules, medication instructions, driver name, and insurance details.
MyChart help Call MyChart support at 320-240-7897 or email MyChart@CentraCare.com. Username, patient name, date of birth, phone/email on file, and issue description.
Pay a bill Use the CentraCare online bill-pay portal. 12-digit Bill ID from the statement and patient date of birth.
Medical records Start with MyChart for available records or ask the hospital/clinic for a complete record request route. Patient ID, date range, recipient name, fax/email/mailing address, and signed authorization if needed.

St. Cloud Hospital CentraCare contact information

Use the main hospital number for operator routing. Use MyChart support only for portal issues, not urgent medical needs.

Contact item Current detail Use it for
Hospital name CentraCare – St. Cloud Hospital Hospital navigation, emergency care, patient room routing, records, referrals, and visitor questions.
Address 1406 Sixth Avenue North, St. Cloud, MN 56303 GPS, patient drop-off, emergency department routing, visitor arrival, and official paperwork.
Main phone 320-251-2700 Hospital operator, department routing, patient information, visitor help, and general hospital questions.
MyChart support 320-240-7897 MyChart account access, activation-code problems, locked account, password help, and portal questions.
MyChart email MyChart@CentraCare.com Non-urgent MyChart account assistance. Do not use email for emergencies.
Online bill pay pay.centracare.com Online bill lookup and payment using the 12-digit Bill ID and patient date of birth.
Best calling tip: When calling the main number, say the department or need first: “Emergency Trauma Center,” “Birth Center,” “billing,” “medical records,” “patient room,” “surgery arrival,” “NICU,” “oncology,” or “MyChart support.”

Google map, directions, entrances, and arrival planning

Use the map for general routing. Large hospital campuses can have separate entrances for emergency, surgery, outpatient visits, imaging, labor and delivery, and medical offices.

CentraCare – St. Cloud Hospital
1406 Sixth Avenue North
St. Cloud, MN 56303
Main: 320-251-2700

Use this embedded map for route planning only. Confirm the correct entrance with your appointment instructions or the hospital operator before leaving for surgery, imaging, birth center, lab work, or specialty care.

Emergency arrival

For emergencies, follow signs for Emergency or Emergency Trauma Center. If symptoms are life-threatening, call 911 so emergency medical services can route and stabilize the patient.

Scheduled procedure arrival

Use the entrance and arrival time listed in your procedure instructions. Ask whether fasting, medication changes, driver requirements, or pre-check-in steps apply.

Visitor arrival

Call ahead or check official visitor information if the patient is in ICU, NICU, behavioral health, surgery recovery, isolation, or another restricted unit.

Mobility support

If the patient needs wheelchair help, accessible parking, oxygen, language assistance, or safe drop-off support, call before arrival.

St. Cloud area CentraCare facilities map and nearby campus locations

The official area facilities map helps users separate the hospital from nearby CentraCare clinics, Plaza services, behavioral health locations, administrative offices, and specialty sites.

Facility Address Phone listed Why users confuse it
CentraCare – St. Cloud Hospital 1406 Sixth Ave. N., St. Cloud, MN 56303 320-251-2700 Main hospital campus and emergency/acute-care destination.
CentraCare – River Campus Clinic 1200 Sixth Ave. N., St. Cloud, MN 56303 320-252-5131 Near the hospital and may appear in appointment directions.
CentraCare Plaza 1900 CentraCare Circle, St. Cloud, MN 56303 320-252-2422 Large outpatient campus; not the same as the hospital address.
CentraCare Northway 1555 Northway Drive, St. Cloud, MN 56303 320-251-1775 Nearby clinic/service location that can appear in search results.
CentraCare – St. Cloud Hospital Clara’s House 1564 County Road 134, St. Cloud, MN 56303 320-229-4950 Behavioral health location linked to St. Cloud Hospital services.
CentraCare South Point 3001 Clearwater Road, St. Cloud, MN 56301 320-255-5650 Listed as HR and administrative offices only on the area map.
Map PDF tip: Do not assume every CentraCare St. Cloud search result is the hospital. Appointment reminders may send you to River Campus Clinic, CentraCare Plaza, Northway, Southway, Clara’s House, or another St. Cloud-area location.

Emergency Trauma Center and when to use emergency care

St. Cloud Hospital is described as a Level II trauma center with an Emergency Trauma Center serving all ages and conditions. Use emergency services for life-threatening symptoms.

Call 911
Call 911 for chest pain, stroke signs, severe breathing trouble, loss of consciousness, major trauma, severe bleeding, poisoning, overdose, suicidal crisis, or symptoms that feel immediately dangerous.
Go to the ER
Use the emergency department for serious symptoms that cannot wait for a clinic appointment, including severe pain, serious infection, dehydration, broken bones, head injury, or sudden neurologic symptoms.
Do not use MyChart
MyChart messages are not for urgent situations. Use phone, emergency department, or 911 when immediate attention is needed.
Bring essentials
Bring photo ID, insurance card, medication list, allergy list, recent discharge papers, implant/device card, legal documents if needed, and emergency contact details.
Stroke and heart warning: Face drooping, arm weakness, speech trouble, sudden severe headache, chest pressure, shortness of breath, fainting, or new confusion should be treated as urgent emergency signs.

Major departments and services at St. Cloud Hospital

CentraCare describes St. Cloud Hospital as having more than 130 departments. The table below summarizes high-intent departments that patients and families commonly search before a visit.

Department or care area What it covers Patient or visitor planning note
Emergency Trauma Center Emergency and trauma care for all ages and conditions. Use 911 for life-threatening symptoms; bring medications and allergy details if possible.
Birth Center Labor, delivery, postpartum, operating room/PACU support, special care nursery, and newborn care. Confirm entrance, visitor rules, birth plan, ID, insurance, pediatrician details, and bag checklist.
NICU Critical care for infants needing neonatal support. Visitor access, parent bands, infection precautions, pumping support, and updates may be unit-specific.
Cardiac ICU and cardiovascular thoracic care Critical cardiac patients and surgical/procedural cardiac care. Ask about ICU visitor rules, procedure timing, medication holds, device cards, and discharge education.
Coborn Cancer Center and oncology Cancer treatments, oncology care, hematology, rheumatology, post-transplant and antibiotic infusions. Confirm infusion time, lab timing, parking, support-person rules, and whether pre-treatment bloodwork is needed.
Surgery and Center for Surgical Care General surgery, orthopedics, cardiac/endovascular, neurology, pain, dental, eye, bariatrics, urology, OB/GYN, vascular, ENT, and related surgical care. Follow pre-op instructions, fasting rules, driver requirements, medication holds, and arrival location.
ICU and medical progressive care Critical, serious, step-down, medical, surgical, trauma, neuro, and cardiac patients. Ask about visiting hours, approved visitors, calls to the unit, patient updates, and discharge planning.
Mental health and EmPATH Adult/adolescent inpatient mental health and emergency psychiatric assessment support. Visitor access, personal belongings, phone use, safety restrictions, and confidentiality rules may be different.
Inpatient rehabilitation Post-acute rehab for stroke, traumatic brain injury, spinal cord injury, trauma, amputation, debility, and complex recovery. Ask about therapy schedule, family training, discharge goals, equipment needs, and home-safety planning.
Pediatrics Hospital care for newborns through age 17, plus selected outpatient sedation and pediatric support. Bring guardian ID, medication list, school/daycare notes if needed, and comfort items allowed by the unit.

Appointments, referrals, pre-registration, and procedure preparation

Hospital appointments can happen through a clinic, specialist, surgery center, imaging department, lab, or discharge follow-up. The safest route depends on what was ordered.

Find a CentraCare doctor

Open Find a Doctor

  1. Search by specialty, condition, provider name, or location.
  2. Confirm new-patient availability and insurance participation.
  3. Ask whether a referral is required before scheduling.

Find the right location

Open CentraCare locations

  1. Search by city, service, clinic name, or hospital name.
  2. Confirm the exact address before driving.
  3. Check whether the visit is at the hospital, Plaza, River Campus, or another site.

MyChart scheduling

Open MyChart

  1. Sign in with your CentraCare MyChart account.
  2. View upcoming and past appointments.
  3. Use the portal for routine scheduling when available.

Hospital operator

Call 320-251-2700

  1. Ask for the specific department or service.
  2. Confirm arrival entrance and parking.
  3. Ask what documents, fasting, or check-in steps apply.
Confirm the exact location. Ask whether your appointment is at St. Cloud Hospital, River Campus Clinic, CentraCare Plaza, Northway, Southway, Clara’s House, or another site.
Check preparation instructions. For surgery, imaging, lab work, endoscopy, anesthesia, or infusion, confirm fasting, medications, arrival time, driver requirement, and insurance authorization.
Bring the right documents. Bring photo ID, insurance card, referral, medication list, allergy list, implant/device card, and any forms the department requested.
Use MyChart for routine communication. MyChart is helpful for appointments, results, refills, and care-team messaging, but urgent problems should be handled by phone, ER, or 911.

CentraCare MyChart, test results, refills, proxy access, and support

MyChart is CentraCare’s secure patient portal for many routine digital tasks. It is not an emergency response tool.

What MyChart can help with

  • Schedule or view appointments when available.
  • View medications, allergies, test results, and other health information.
  • Request medication refills.
  • Access trusted health information resources.
  • Message the care team for appropriate non-urgent topics.

MyChart support

For portal help, call 320-240-7897 between 8:00am and 4:30pm, Monday through Friday, or email MyChart@CentraCare.com.

Proxy access

Proxy access may allow a caregiver, parent, or authorized person to view another patient’s MyChart information. Privacy rules may limit access for minors and adults.

Urgent-message warning

MyChart messages may take business days. For immediate medical needs, call the medical center, go to emergency care, or call 911.

Billing, online payment, estimates, insurance, and financial help

Hospital bills may come from the facility, physicians, specialists, emergency clinicians, anesthesiology, radiology, pathology, labs, or insurance processing. Keep every statement until the account is resolved.

Billing need Best route Prepare first
Pay online CentraCare online bill pay 12-digit Bill ID and patient date of birth from the statement.
Question about charges Call the number shown on the billing statement or use official billing pages. Account number, date of service, hospital name, insurance EOB, and statement copy.
Financial assistance Use official CentraCare billing or financial-assistance resources. Income documents, household size, insurance status, date of service, patient name, and bill/account number.
Insurance dispute Contact insurer and CentraCare billing using the explanation of benefits. EOB, denial code, prior authorization, referral status, and itemized statement.
Estimate before care Ask the ordering department or billing estimate route before scheduled non-emergency services. Procedure name, CPT code if available, insurance plan, deductible status, and provider/facility location.
Billing script: “I received a statement for St. Cloud Hospital. My account or Bill ID is __, date of service is __, insurance is __, and I need help understanding charges, payment options, or financial assistance.”

Medical records, test results, discharge papers, and record transfers

Many results and visit details may be visible in MyChart, but a full official record release may require a separate request or authorization.

Record need Best starting point What to prepare
Test results MyChart Patient login, visit date, ordering provider, and test name.
Discharge instructions MyChart or discharge packet Medication list, follow-up appointments, activity limits, wound care notes, and warning signs.
Records to another doctor Medical records or the ordering clinic Receiving doctor name, clinic/hospital name, fax number, email or mailing address, and records date range.
Caregiver or family access MyChart proxy access route Patient approval, caregiver details, relationship, identification, and any legal authority documents if needed.
Insurance claim documents Billing plus medical records Itemized bill, diagnosis, procedure notes, dates of service, provider names, and insurer claim form.
Privacy reminder: Do not send protected health information through random contact forms or unofficial websites. Use MyChart, official records routes, fax, mail, or department-approved methods.

Visitors, patient room information, privacy, and hospital-day checklist

Visitor access can depend on the unit, patient condition, infection control, age rules, and patient privacy choices. Call before visiting sensitive units.

Before visiting

Confirm patient location, visiting rules, parking, entrance, patient privacy status, and whether children or extra visitors are allowed.

What to bring

Bring photo ID, phone charger, medication list for the patient if relevant, notebook, insurance card, and any paperwork requested by the care team.

What not to bring

Avoid strong fragrances, large valuables, outside medications unless instructed, restricted foods, and flowers for units where they may not be allowed.

Privacy and updates

The hospital may limit information by phone unless the patient authorizes updates or provides a privacy code. One family spokesperson can reduce confusion.

St. Cloud Hospital employees, departments, and career context

St. Cloud Hospital is a major CentraCare employment hub. This section helps users searching for the health system name understand hospital size and employment context.

Large regional employer

CentraCare describes St. Cloud as the organization’s hub, with St. Cloud Hospital as the anchor facility and nearly 40% of the team working there.

Nursing recognition

St. Cloud Hospital is described as five-time Magnet-designated, a major signal for nursing excellence and quality patient care.

Clinical breadth

Departments include emergency trauma, birth center, ICU, NICU, oncology, surgical care, orthopedics, pediatrics, behavioral health, neuroscience spine, telemetry, and rehabilitation.

Career route

For jobs, use CentraCare Careers and search by St. Cloud Hospital, department, shift, role type, and full-time or part-time status.

Content gap audit: what generic ranking pages often miss

Many pages only repeat name, address, phone, and star ratings. A better patient guide should answer the real tasks people need before care.

Common generic content What is missing What this guide adds
Address and phone only No explanation of emergency routing, operator use, MyChart support, billing, or records. Contact directory, emergency warnings, portal support, payment, and medical-record workflows.
Map embed only No campus confusion warning for nearby CentraCare locations. Hospital address plus St. Cloud area facility map comparison.
Short service list No department-level patient planning. Emergency, birth center, NICU, ICU, oncology, surgery, mental health, pediatrics, and rehabilitation details.
MyChart link No support phone, hours, proxy access note, or urgent-message warning. MyChart support number, email, use cases, and emergency warning.
Billing link No explanation of Bill ID, date of birth, itemized statement, insurance EOB, or financial-assistance preparation. Billing checklist and call script.

Official source checklist for this St. Cloud Hospital guide

Use these official and high-reliability pages for final confirmation before driving, paying, requesting records, applying for jobs, or using MyChart.

Source What it helps verify When to open it
CentraCare – St. Cloud Hospital Official hospital page, facility identity, services, and hospital navigation route. Open before relying on third-party directories.
St. Cloud Area CentraCare Facilities Map PDF Hospital address, main phone, and nearby CentraCare locations such as River Campus, Plaza, Northway, Southway, Clara’s House, and South Point. Open when appointment instructions mention a St. Cloud-area CentraCare site.
CentraCare MyChart Portal access for appointments, results, refills, messages, and account login. Open for routine patient portal tasks.
MyChart FAQ MyChart help desk number, email, portal functions, proxy access, and urgent-message warning. Open when locked out or confused about portal features.
CentraCare online bill pay Online payment route and Bill ID/date-of-birth requirement. Open when paying a CentraCare bill online.
CentraCare St. Cloud careers/location page 489-bed regional referral center description, Level II trauma, NICU levels, department scale, Magnet recognition, and career context. Open when researching hospital size, departments, or jobs.
St. Cloud Hospital departments Department names, nursing units, patient populations, and hospital service breadth. Open when comparing departments or employment units.
Independent guide notice: USHospitalGuides.com is not CentraCare, not St. Cloud Hospital, not a medical provider, not an insurer, and not an emergency service. Use official CentraCare pages, MyChart, the hospital operator, your insurance card, or 911 for final decisions.

Important health and safety notice

This guide helps with contact, address, directions, patient tools, billing, records, and visitor preparation. It does not replace medical advice, emergency triage, insurance approval, or official hospital instructions.

For life-threatening symptoms: Call 911 or go to the nearest emergency department. Do not wait for an online response or use a general web guide for urgent medical decisions.

St. Cloud Hospital CentraCare Health FAQs

These questions focus on the hospital address, phone number, map, emergency care, departments, MyChart, billing, medical records, visitors, and campus directions.

1. What is the address for CentraCare – St. Cloud Hospital?
CentraCare – St. Cloud Hospital is located at 1406 Sixth Avenue North, St. Cloud, MN 56303. Use this address for GPS, emergency department routing, patient drop-off, visitor arrival, and hospital paperwork.
2. What is the main phone number for St. Cloud Hospital?
The main hospital phone number is 320-251-2700. Use it for the hospital operator, department routing, patient room connection, visitor questions, and general hospital information.
3. Is St. Cloud Hospital open 24 hours?
St. Cloud Hospital is described as a hospital that never closes, and the Emergency Trauma Center is used for emergency care. For life-threatening symptoms, call 911 or go to the nearest emergency department.
4. What trauma level is St. Cloud Hospital?
CentraCare describes St. Cloud Hospital as having a Level II trauma center. Serious trauma should be routed by emergency medical services when symptoms are life-threatening.
5. What major departments are at St. Cloud Hospital?
Departments and care areas include Emergency Trauma Center, Birth Center, cardiac intensive care, cardiovascular thoracic care, surgical care, Coborn Cancer Center, ICU, NICU, mental health, EmPATH, pediatrics, oncology, orthopedics, rehabilitation, telemetry, and vascular access.
6. How do I access CentraCare MyChart?
Use the CentraCare MyChart login page for appointments, test results, medication refills, care-team messaging, and available health information. For MyChart help, call 320-240-7897 Monday through Friday from 8:00am to 4:30pm or email MyChart@CentraCare.com.
7. Should I use MyChart for an emergency?
No. MyChart messages should not be used for urgent situations. If a condition requires immediate attention, contact the medical center by phone, go to emergency care, or call 911.
8. How do I pay a CentraCare bill online?
Use the CentraCare online bill-pay portal. If you received a paper bill, prepare the 12-digit Bill ID from the statement and the patient date of birth.
9. How do I request medical records from St. Cloud Hospital?
Start with MyChart for available results and visit information. For complete records or records that must be sent to another person or organization, contact the official medical records route and prepare patient details, date range, recipient information, and signed authorization if needed.
10. Why do St. Cloud CentraCare locations get confusing?
The St. Cloud area includes St. Cloud Hospital, River Campus Clinic, CentraCare Plaza, Northway, Southway, Clara’s House, South Point, and other locations. Always confirm the exact address and entrance before driving to an appointment.