Indiana University Health Methodist: Contact & Patient Info

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Indianapolis, Indiana · Hospital Contact & Patient Guide · Updated September 2026

IU Health Methodist Hospital address, phone, ER, parking, appointments, records, portal, and visitor information

Indiana University Health Methodist Hospital, commonly listed as IU Health Methodist Hospital, is located at 1701 N. Senate Blvd., Indianapolis, IN 46202. The main hospital phone number for general inquiries and patient status questions is 317-962-2000.

This guide is built for patients, families, caregivers, and visitors who need practical next steps: where to park, which entrance to use, how to schedule care, when to call 911, how to reach medical records, how to use My IU Health, where to find billing help, and what to expect during a hospital visit.

Call Main Hospital: 317-962-2000 Official Hospital Page My IU Health Portal Open Google Maps
Medical emergency: If symptoms may be life-threatening, call 911 immediately. Do not use this guide, portal messaging, or online scheduling for chest pain, stroke symptoms, major trauma, severe breathing trouble, uncontrolled bleeding, severe allergic reaction, overdose, or sudden loss of consciousness.
Hospital address 1701 N. Senate Blvd.

Indianapolis, IN 46202. Use this for GPS, ride share, mail to patients, hospital registration, and medical-record forms.

Main phone 317-962-2000

Use for general inquiries, patient status questions, campus directions, and connecting to hospital departments.

General IU Health line 888-484-3258

Use 1-888-IUHEALTH for general appointment scheduling and help finding a provider.

Emergency care Call 911

For immediate emergency symptoms, call 911. Physician or agency emergency referrals may use IU Health Methodist emergency care services at 317-962-1172.

Medical records 317-962-8670

IU Health Methodist HIM Release of Information also lists fax 317-968-1177 and medicalrecords@iuhealth.org.

Portal support 317-963-1661

Use for My IU Health account access, activation codes, portal records, and login support during posted support hours.

Start here: choose the right next step

Many hospital pages become thin because they only repeat a phone number. This table helps users choose the right action before calling, driving, scheduling, visiting, requesting records, or paying a bill.

User need Best action What to prepare
Life-threatening emergency Call 911 or go to the nearest emergency department. Symptoms, medications, allergies, emergency contact, ID, and insurance card if safely available.
Patient status or room information Call IU Health Methodist Hospital at 317-962-2000. Patient full name, date of birth if requested, relationship to patient, and privacy status awareness.
Schedule an appointment Use online scheduling, search for a provider, log in to My IU Health, or call 1-888-484-3258. Insurance, referral if needed, preferred location, symptoms, current medications, and prior records.
Find parking Use Garage #1 for the main hospital and Garage #2 for Methodist Professional Center or Cardiovascular Center visits. Appointment building, entrance name, provider instructions, payment method, and extra time for construction.
Access medical records Check My IU Health first, then contact HIM Release of Information if records are not available online. Patient ID, dates of service, receiving provider or facility, signed authorization, and delivery method.
Billing or estimate help Use IU Health Bill Pay, request a price estimate, or ask about financial assistance/payment plans. Account number, insurance details, procedure name, scheduled date, household income documents if applying for aid.

IU Health Methodist Hospital contact directory

Use the most specific number when possible. For emergencies, call 911 instead of using general phone lines.

Contact route Phone or detail Best use
Main hospital 317-962-2000 General inquiries, patient information, campus help, and connecting to hospital departments.
General IU Health scheduling 888-484-3258 Finding providers, scheduling appointments, and getting connected to the right care team.
Emergency medical care 911 Life-threatening symptoms, severe injury, stroke signs, chest pain, overdose, severe breathing trouble, and major trauma.
Emergency care referral line 317-962-1172 Physicians, emergency departments, healthcare professionals, or agencies referring to IU Health Methodist emergency care services.
HIM Release of Information 317-962-8670 Medical-record copies, records not available in My IU Health, discharge records, and release authorization help.
Medical records fax 317-968-1177 Faxing authorized records requests or provider-to-provider records coordination.
Medical records email medicalrecords@iuhealth.org Release of Information questions and medical-record request coordination.
My IU Health support 317-963-1661 Portal activation codes, login help, child proxy access questions, password support, and account access.
Room service meals 317-963-2222 Classic Cuisine room service meal orders for eligible patients and guest meal coordination.
Gift shop orders 317-962-8828 or 800-962-8230 Sending gifts, cards, flowers, snacks, and notes to patients when delivery is allowed.
ProCare lodging help 317-974-2039 or 800-974-2039 Hotel-rate help for family members and visitors staying near the IU Health Methodist campus.
Patient concerns 317-962-3262 or 317-962-9270 Care concerns, patient experience issues, unresolved service problems, and patient advocate routing.

Google map, address, and arrival planning

Construction is underway for the new IU Health downtown Indianapolis hospital, so allow extra travel time when going to IU Health Methodist or nearby downtown IU Health facilities.

Indiana University Health Methodist Hospital
1701 N. Senate Blvd.
Indianapolis, IN 46202
Main: 317-962-2000

Use this embedded map for route planning. Check your doctor’s pre-visit instructions because some appointments use professional center, cardiovascular center, outpatient, or specialty entrances.

Main hospital drop-off

Patients may be dropped off or picked up at the main entrance off Senate Street unless the doctor’s office provides a different pre-visit instruction.

Build in extra time

Downtown construction, garage navigation, security, registration, and elevator wayfinding can add time. Arrive early for procedures, imaging, surgery, or first visits.

Wheelchair help

Guest relations representatives and hospital volunteers can help with wheelchairs. Ask at the nearest information desk when you arrive.

Bring key documents

Bring photo ID, insurance cards, medication list, allergy list, referral or order, prior imaging if requested, and legal documents for decision-making if relevant.

Parking, valet, shuttle, taxi, and public transit

The right garage depends on the building or department you are visiting. Use your appointment letter or My IU Health instructions to confirm the correct entrance.

Parking or transport option Official detail Practical note
Garage #1 Recommended for the main hospital. Located at 16th Street and N. Senate Blvd. Best starting point for most main IU Health Methodist Hospital visits.
Garage #2 Recommended for Methodist Professional Center and IU Health Cardiovascular Center visits. Located at 1801 N. Senate Blvd. Use when your appointment is in the professional center or cardiovascular center, not the main hospital.
Garages #1 and #4 rates Up to 30 minutes no charge; up to 2 hours $2; 2–3 hours $3; 3–4 hours $4; 4–24 hours $5. A 24-hour patient family pass is listed at $5 and a 30-day patient family pass at $30.
Garage #2 rates Up to 30 minutes no charge; 31 minutes–1 hour $3; 1–2 hours $5; 2–24 hours $6. Garage #2 does not list 24-hour or 30-day passes.
Valet service $15 at the main hospital entrance, Monday–Friday, 7 am–4:30 pm. Valet is free for ADA patients and visitors with a handicap plate or placard displayed at arrival.
Neuroscience Center valet $15 at 355 W. 15th St., Monday–Friday, 7 am–4:30 pm. Use only if your visit is routed to the Neuroscience Center.
IndyGo Several bus routes stop near IU Health Methodist Hospital. IndyGo customer service is 317-635-3344. Ask IndyGo for current route timing, accessibility details, and transfer planning.
IndyGo Red Line A Red Line station is located outside the hospital at 18th Street and Capitol Avenue. Look both ways when crossing because buses travel north and south on Capitol Avenue.
IU Health shuttle Free downtown shuttle route runs Monday–Friday, 6 am–8 pm. Express route runs Monday–Friday, 7 am–6 pm. No Saturday or Sunday service is listed for these Methodist-related shuttle routes.
Taxi service Indianapolis taxi service number listed by IU Health: 317-487-7777. Helpful for patients or visitors without a driver after discharge or extended visits.

How to schedule an appointment with IU Health Methodist care teams

Scheduling depends on whether you are a new patient, existing patient, referred patient, surgical patient, or emergency patient.

Decide whether it is emergency or scheduled care. For life-threatening symptoms, call 911. For non-emergency specialty care, imaging, lab work, surgery consults, follow-up care, or provider visits, use scheduling routes instead.
Use the official scheduling page or provider directory. Start at Schedule an Appointment or Find Providers to search by condition, location, provider name, or specialty.
Use My IU Health if you are an existing patient. Existing patients can use My IU Health for selected appointment scheduling, care-team messaging, lab results, prescription renewal requests, and bill payment.
Call if online scheduling does not show the right appointment. Call 1-888-484-3258 for help finding a provider or scheduling care. Some specialties, procedures, radiology exams, surgeries, infusions, and behavioral health appointments may require direct office scheduling.
Bring referral and insurance details. Some specialty visits require a referral, prior authorization, outside records, imaging, lab reports, or insurance approval. Ask what is required before your visit date.
Scheduling script: “I need care at or near IU Health Methodist Hospital. My concern is __. I am a new or existing patient. My insurance is __. Do I need a referral, prior authorization, records, or a specific building entrance?”

Emergency care, trauma routing, and when to call 911

IU Health Methodist Hospital has emergency medicine services, but online guides cannot triage urgent symptoms. Use 911 for immediate danger.

Call 911 now
Chest pain, stroke signs, severe breathing trouble, major trauma, loss of consciousness, severe allergic reaction, severe bleeding, overdose, severe burns, or sudden neurological changes.
Do not drive yourself
If symptoms could worsen on the way, use emergency medical services. Ambulance teams can start care and route you appropriately.
Physician referral line
Healthcare professionals referring to IU Health Methodist emergency care services may use 317-962-1172.
Bring if safe
Photo ID, insurance card, medication list, allergies, recent discharge papers, advance directive, and emergency contact information.
Important: Do not use My IU Health messages, contact forms, or appointment requests for emergency symptoms. Portal messages are not a real-time emergency response system.

Visitor information, patient status, privacy, and hospital policies

Visitor access can depend on patient condition, room type, tests, unit policies, infection-control rules, and the patient’s privacy preferences.

Visitor need What to know Best action
Check patient status Family and friends may call 317-962-2000 for information or to check on a loved one. Have the patient’s full name ready and understand that privacy rules may limit what staff can share.
Visit after 9 pm The hospital notes there may be special guidelines for visiting or staying after 9 pm. Ask the care team before planning late-night or overnight visits.
Double occupancy rooms Overnight visitors are not permitted in double occupancy rooms. Confirm with the nurse or unit desk before staying late.
Non-disclosure patients If a patient chooses “non-disclosure” or “no-information” status, staff cannot confirm the person is a patient or accept deliveries. Coordinate directly with the patient or approved family contact.
Smoking, alcohol, drugs, weapons IU Health facilities are smoke-free, alcohol-free, drug-free, and weapons-free except for authorized security or on-duty law enforcement. Review rules before visiting, especially if accompanying a patient for a long stay.
Wi-Fi Free Wi-Fi is available for patients and visitors, but device technical support is not provided. Bring chargers and make sure important apps are working before arrival.

Medical services listed for IU Health Methodist Hospital

IU Health Methodist Hospital is a major downtown Indianapolis hospital with multiple service lines. Use the official provider and service pages for exact appointment availability.

Service area What the hospital page lists Patient planning note
Cancer care Cancer care includes treatments, systemic therapies, surgery, and clinical trials. Ask whether your visit is clinic-based, infusion-based, surgery-related, imaging-related, or referral-based.
Heart and vascular care Care for complex and advanced heart, lung, and vascular disease problems. Confirm whether you should park at Garage #2 for the Cardiovascular Center or another entrance.
Laboratory services Laboratory tests from routine blood work to complex testing. Ask whether fasting, appointment scheduling, or a provider order is required.
Orthopedics Care for bones, joints, muscles, and spine problems, with virtual visits noted by IU Health. Bring imaging reports, prior surgery notes, therapy records, and medication list.
Sports medicine Prevention, diagnosis, and treatment for athletes and active patients of different ages. Bring injury date, sport or activity details, prior imaging, braces, and therapy notes.
Urology Diagnosis and treatment for conditions affecting the urinary tract, with virtual visits noted. Ask whether you need urine testing, imaging, procedure prep, or medication instructions before the visit.
Emergency medicine Emergency care services connected with IU School of Medicine and physician/agency referral routes. For urgent danger, call 911. Do not wait for an appointment slot.
Referral note: Some departments require a physician referral, insurance authorization, outside records, imaging, lab results, or procedure-specific preparation. Confirm requirements before your visit date.

My IU Health patient portal: appointments, records, messages, results, and bills

My IU Health is the main digital route for many patient tasks, but not every appointment type or record is available inside the portal.

What patients can use it for

  • Self-schedule selected appointments.
  • Send secure messages to care teams.
  • View lab test results.
  • Manage prescription renewal requests.
  • Pay a bill.
  • View portions of the medical record.

Portal support

For activation code, login, password, username, proxy access, or account support, call 317-963-1661. Support hours listed by IU Health are Monday–Friday, 8 am–4:30 pm Eastern Time, excluding major holidays.

Activation code note

Activation codes are used for security and may expire. If you cannot find or remember the code, contact My IU Health Patient Portal Support.

When portal is not enough

Some appointments, procedures, behavioral health visits, radiology procedures, surgeries, infusions, and worker’s compensation matters may require calling the care team directly.

Portal safety rule: Use My IU Health for routine account and care-team communication. For emergency symptoms, call 911 or go to emergency care.

Medical records and Release of Information

Start with My IU Health for immediate electronic access. If the record is not available online, use the IU Health Methodist HIM Release of Information contact route.

Record need Best route What to include
View online records Log in to My IU Health. Use your own portal account. For questions about record content, contact your care team.
Records not in portal Call Release of Information at 317-962-8670. Patient name, date of birth, dates of service, requested record type, and delivery method.
Fax records request Use fax 317-968-1177 when appropriate. Signed authorization, receiving facility, contact person, fax number, and requested date range.
Email coordination Use medicalrecords@iuhealth.org for Release of Information questions. Do not send unnecessary sensitive details unless instructed through secure channels.
After discharge record copy Contact HIM if a complete record is needed. Allow time because complete records may not be immediately finalized after discharge.
Send records to another provider Ask the receiving provider what records they need and where to send them. Provider name, clinic name, phone, fax, email, appointment date, and reason for transfer.
Privacy reminder: Medical records are protected health information. IU Health may require a valid authorization before releasing records to someone other than the patient or authorized representative.

Billing, insurance, price estimates, standard charges, and financial assistance

Hospital bills can include facility charges, physician charges, lab, imaging, pharmacy, anesthesia, emergency care, and specialist charges. Always confirm with IU Health and your insurance plan.

Pay a bill by phone

IU Health lists 24-hour automated bill-pay service. Indianapolis area patients may use 317-612-2754; outside Indianapolis, use 877-668-5621. Have your account number ready.

Online bill payment

Use IU Health Pay a Bill or My IU Health for official payment routes. Avoid unofficial payment links from text messages or third-party search ads.

Price estimates

IU Health provides price estimate tools and standard-charge files. For non-emergency scheduled care, request an estimate before service when possible.

Financial assistance

IU Health states medically necessary and emergency care may be eligible for financial assistance depending on residency, income, qualifying care, application completeness, and policy criteria.

Billing question What to ask Why it matters
Is this in-network? Ask both IU Health and your insurance plan whether the hospital, provider, anesthesiology, imaging, lab, and facility are in-network. Some services may involve separate billing entities or provider-based billing.
Do I need prior authorization? Ask your insurer and provider office before scheduled imaging, surgery, specialty visits, or procedures. Authorization problems can delay care or affect patient responsibility.
Can I get an estimate? Request an estimate for ordered, scheduled, or referred non-emergency services. It helps compare expected billed charges, insurance coverage, deductible, and out-of-pocket cost.
What if I cannot pay? Ask about financial assistance, payment plan options, and required application documents. IU Health states payment plans are available to patients regardless of financial assistance eligibility.
Why did I get multiple bills? Ask whether the bill is from the hospital facility, physician group, lab, imaging, anesthesia, or another provider. Large hospital visits often create more than one bill.

Patient rights, concerns, accessibility, and language support

Patients have rights related to respectful care, records access, privacy, communication, billing explanations, and raising concerns.

Patient concerns
If a concern is not resolved with your nurse or physician, IU Health lists IU Health Methodist Hospital concern numbers: 317-962-3262 or 317-962-9270.
Records access
Patients may request access to medical records through My IU Health or Health Information Management at 317-962-8670.
Communication help
Ask the care team for language, hearing, vision, speech, cognitive, or accessibility assistance if needed.
Decision support
Bring advance directive, healthcare representative paperwork, guardianship documents, or power of attorney information when relevant.
Care conversation tip: Ask the nurse or physician to explain diagnosis, test results, treatment options, medication changes, expected discharge date, warning signs, and who to call after discharge.

Dining, gift shop, deliveries, mail, Wi-Fi, ATMs, chapel, and lodging

These practical details help families plan long visits, inpatient stays, and hospital support without searching multiple pages.

Amenity Location or hours Helpful note
ATMs IU Health Methodist Tower first floor, Main Lobby first floor, and Noyes Lobby first floor. Useful for visitors who need cash for incidental expenses.
Free Wi-Fi Available for patients and visitors. Bring chargers and do not rely on hospital staff for device troubleshooting.
Incoming mail Address with patient name and room number at IU Health Methodist Hospital, 1701 N. Senate Blvd., Indianapolis, IN 46202. Mail received after discharge may be forwarded to the patient’s home address.
Flower and gift deliveries Deliver to the information desk at the Capitol Avenue entrance, Monday–Friday, 9 am–4 pm. Non-disclosure patients cannot be confirmed or receive deliveries through normal patient-location lookup.
Main Gift Shop First floor on Main Street across from Beacon Cafeteria. Monday–Friday 9 am–8 pm; Saturday–Sunday noon–5 pm. Gift shop orders may be placed by phone at 317-962-8828 or 800-962-8230.
Au Bon Pain First floor on Professional Avenue. Daily 6 am–10 pm. Useful for visitors who need meals outside standard cafeteria windows.
Beacon Cafeteria First floor near main lobby. Daily 6 am–3 pm and 10 pm–2:30 am. Main cafeteria option for meals during many visiting hours.
Copper Moon Coffee Intersection of Main Street and Central Avenue. Monday–Friday 6 am–9 pm; Saturday–Sunday 7 am–5 pm. Convenient for coffee and quick breaks during longer visits.
Sonny’s Pizza and Deli Ground floor, B building. Monday–Friday 10 am–7:30 pm. Check current availability before relying on this option after hours.
Classic Cuisine room service Daily 6:30 am–8 pm. Phone 317-963-2222. Operator confirms diet restrictions and meal timing before delivery.
ProCare lodging 317-974-2039 or 800-974-2039. Monday–Friday 8 am–7 pm. Ask about the ProCare rate when booking nearby hotel stays for family or caregivers.
Chapel First floor on Main Street, open 24/7 according to the hospital map PDF. Useful for quiet reflection, prayer, or family support during difficult visits.

Hospital map PDF and wayfinding tips

The official IU Health Methodist Hospital facility map helps visitors locate entrances, emergency entrances, guest services, elevators, garages, and amenities.

Download hospital map

Open the IU Health Methodist Hospital map PDF

  1. Check which garage matches your appointment building.
  2. Look for the nearest entrance and elevator bank.
  3. Confirm visiting-hour guidance with the care team because unit rules can vary.

Wayfinding checklist

Before leaving home, write down the provider name, department, suite number, entrance, garage, appointment time, and phone number. Large hospital campuses can be confusing, especially during construction.

Map PDF detail: The IU Health Methodist map identifies Garage #1 for hospital patients and visitors, Garage #2 for professional center and cardiovascular center patients and visitors, and Garage #4 for patients, visitors, and staff.

Official source checklist used for this guide

This guide summarizes official information into a practical action page so patients and visitors do not have to open many separate pages just to find phone numbers, parking, records, billing, portal, and visitor details.

Official source What it verifies When to open it
IU Health Methodist Hospital official page Address, main phone, construction notice, parking, valet, transit, visitor services, dining, gift shop, lodging, services, and hospital map link. Open before visiting, parking, calling, or checking a specific hospital service.
IU Health Methodist Emergency Medicine page Emergency medicine information and the healthcare professional referral phone number. Open for non-911 emergency medicine details or referral context.
IU Health Schedule an Appointment Online scheduling, provider search, My IU Health scheduling, and 1-888-IUHEALTH scheduling route. Open when scheduling non-emergency care.
My IU Health portal Patient portal access for selected scheduling, messaging, lab results, prescription renewals, bills, and records. Open for existing patient account tasks.
My IU Health Help Guide Activation code, account support, child record access, records access, and portal support phone. Open when the portal login, password, proxy, or activation code fails.
IU Health Medical Records IU Health Methodist HIM Release of Information address, phone, fax, and email. Open when records are not available in My IU Health or a provider needs records sent.
IU Health Pay a Bill Bill payment routes, billing resources, insurance resources, financial assistance, and price estimate tools. Open before paying a bill or asking about balances.
IU Health Financial Assistance Financial assistance policy, applications, payment plans, and language assistance details. Open if hospital bills are a financial hardship.
IU Health Standard Charge Listing Standard charge listing and price transparency resources. Open for machine-readable charge files and estimate-related resources.
IU Health Methodist Hospital map PDF Garage labels, visitor map notes, gift shop, smoke-free policy, chapel, Wi-Fi, ATMs, and first-floor wayfinding. Open before arriving for a first visit, inpatient visit, or family support visit.
Independent guide notice: USHospitalGuides.com is not IU Health, not IU Health Methodist Hospital, not a medical provider, not an emergency service, and not a government agency. Use official IU Health pages, your care team, your insurer, or 911 for final decisions.

Important medical and safety notice

This guide helps with contact, directions, parking, records, billing, portal, visitor planning, and patient navigation. It is not medical advice.

Do not delay care: If symptoms may be serious or life-threatening, call 911 or seek emergency care immediately. Online information cannot diagnose, triage, or replace instructions from a licensed clinician.

IU Health Methodist Hospital FAQs

These questions focus on address, phone, emergency care, appointments, parking, visitor information, portal access, records, billing, and patient services.

1. What is the address for IU Health Methodist Hospital?
IU Health Methodist Hospital is located at 1701 N. Senate Blvd., Indianapolis, IN 46202. Use this address for GPS, rideshare, hospital mail, and medical-record forms.
2. What is the main phone number for IU Health Methodist Hospital?
The main hospital phone number is 317-962-2000. Use it for general inquiries, patient information, and connecting to hospital departments.
3. Is IU Health Methodist Hospital a 24-hour emergency hospital?
IU Health Methodist Hospital has emergency medicine services. If you have life-threatening symptoms, call 911 immediately instead of using online scheduling, portal messages, or general inquiry lines.
4. How do I schedule an appointment at IU Health Methodist Hospital?
Use the IU Health Schedule an Appointment page, search for a provider, log in to My IU Health if you are an existing patient, or call 1-888-484-3258 for scheduling help.
5. Where should I park for IU Health Methodist Hospital?
IU Health recommends Garage #1 at 16th Street and N. Senate Blvd. for the main hospital. Garage #2 at 1801 N. Senate Blvd. is recommended for Methodist Professional Center and IU Health Cardiovascular Center visits.
6. Does IU Health Methodist Hospital offer valet parking?
Yes. IU Health lists valet service at the main entrance for $15, Monday through Friday from 7 am to 4:30 pm. Valet is listed as free for ADA patients and visitors with a handicap plate or placard displayed at arrival.
7. How do I get medical records from IU Health Methodist Hospital?
Start with My IU Health for electronic access. For records not available in the portal, contact IU Health Methodist HIM Release of Information at 317-962-8670, fax 317-968-1177, or email medicalrecords@iuhealth.org.
8. What can I do in My IU Health?
My IU Health can help selected patients schedule appointments, send secure messages, view lab results, manage prescription renewal requests, view portions of the medical record, and pay bills.
9. Who do I call for IU Health billing questions or automated bill payment?
IU Health lists 24-hour automated bill payment at 317-612-2754 for the Indianapolis area and 877-668-5621 outside Indianapolis. Have your account number ready.
10. Can visitors call to check on a patient at IU Health Methodist Hospital?
Yes. Family and friends may call 317-962-2000 for patient information, but privacy rules and non-disclosure status may limit what staff can confirm or share.