Glenwood Pet Hospital phone, address, map, hours, urgent care, appointments, services, refills, records, billing, and emergency pet help
Glenwood Pet Hospital is located at 2233 West 38th Street, Erie, PA 16506. The main phone number is (814) 864-3019, and the urgent care line listed by the hospital is (814) 900-5658.
This page is built as a practical pet-owner guide. It covers regular hospital hours, urgent care hours, appointment requests, curbside urgent-care rules, emergency referrals, services, veterinarians, diagnostics, surgery, pharmacy, new-client intake, payment, insurance, and record transfer preparation.
Erie, PA 16506. Use this for GPS, appointment arrival, urgent care, records, and insurance paperwork.
Use for appointments, routine care, records, billing questions, pharmacy questions, and general contact.
Use for urgent care questions, non-life-threatening urgent issues, and evening urgent care routing.
Saturday 7:45 am–1 pm. Sunday closed. Confirm holiday or temporary changes before visiting.
Urgent care is for non-life-threatening concerns. Patients may be triaged by urgency.
The first-time client page states the hospital can treat dogs, cats, exotic mammals, and reptiles.
Start here: choose the right Glenwood Pet Hospital action
Use this table before calling, booking, driving to urgent care, requesting refills, or preparing for a new-client visit.
| Pet owner need | Best first step | Prepare before contacting the hospital |
|---|---|---|
| Routine wellness exam | Call (814) 864-3019 or use the appointment request page. | Pet name, age, species, vaccine history, medication list, diet, and preferred date or time. |
| New client visit | Complete new-client information and request records from your prior veterinarian. | Previous records, vaccines, diagnostics, microchip number, spay/neuter status, breed, color, and emergency contact. |
| Urgent but non-life-threatening problem | Call urgent care at (814) 900-5658. | Symptoms, start time, photos, appetite, vomiting/diarrhea details, wound description, pain signs, and payment method. |
| Life-threatening emergency | Call an emergency animal hospital or go directly when waiting is unsafe. | Medication list, toxin package if relevant, recent records, safe carrier or leash, and another person to drive if possible. |
| Medication refill | Use the PetDesk refill link, online store, drive-thru pharmacy, or call the hospital. | Medication name, strength, dose, remaining supply, pet name, and whether the prescription needs doctor approval. |
| Surgery or dental care | Schedule an exam or surgery consult and ask for written instructions before the procedure. | Fasting questions, medication instructions, estimate request, anesthesia concerns, and pickup instructions. |
| Payment help | Review payment, CareCredit, ScratchPay, pet insurance, and Glenwood Cares Fund options. | Payment card, cash, insurance information, CareCredit/ScratchPay status, and estimate questions. |
Glenwood Pet Hospital contact information and hours
These are the core details for phone calls, urgent care, appointment requests, directions, pharmacy, and records.
| Contact item | Verified detail | Use it for |
|---|---|---|
| Clinic name | Glenwood Pet Hospital | Appointments, records, billing, insurance, pharmacy, urgent care, and map search. |
| Address | 2233 West 38th Street, Erie, PA 16506 | GPS, appointment arrival, curbside urgent care, record transfer, and insurance forms. |
| Main phone | (814) 864-3019 | Routine appointments, wellness visits, records, billing, pharmacy, surgery questions, and general contact. |
| Urgent care phone | (814) 900-5658 | Non-life-threatening urgent care questions and Monday–Thursday evening urgent care. |
| Online appointment | Appointment request form | Routine appointment requests. For urgent care, call instead of using the form. |
| Day | Hospital hours | Planning note |
|---|---|---|
| Monday | 7:45 am – 7:00 pm | Urgent care is also listed Monday evening from 7:00 pm to 11:00 pm. |
| Tuesday | 7:45 am – 7:00 pm | Urgent care is listed Tuesday evening from 7:00 pm to 11:00 pm. |
| Wednesday | 7:45 am – 7:00 pm | Urgent care is listed Wednesday evening from 7:00 pm to 11:00 pm. |
| Thursday | 7:45 am – 7:00 pm | Urgent care is listed Thursday evening from 7:00 pm to 11:00 pm. |
| Friday | 7:45 am – 7:00 pm | Plan refills, records, and weekend needs before close. |
| Saturday | 7:45 am – 1:00 pm | Short day. Call early for time-sensitive concerns. |
| Sunday | Closed | Use an emergency animal hospital for urgent or severe symptoms. |
Google map, directions, nearby waiting notes, and safe arrival checklist
Use the map for route planning to the Erie clinic. For urgent care, the official page says appointments are curbside only, so follow staff directions when you arrive.
Glenwood Pet Hospital
2233 West 38th Street
Erie, PA 16506
Main: (814) 864-3019 · Urgent Care: (814) 900-5658
Dogs
Bring dogs on a secure leash. For coughing, wounds, dog bites, severe pain, or weakness, call before arrival so the team can advise intake.
Cats
Use a secure carrier. Do not carry cats loose in your arms because dogs, traffic, and unfamiliar sounds can trigger escape behavior.
Exotic mammals and reptiles
Bring species, enclosure, heat, humidity, lighting, diet, appetite, stool, shedding, and behavior details. Transport reptiles with safe temperature control.
Urgent care waiting
The urgent-care page notes nearby amenities such as Dollar General in the plaza and Country Fair at Zuck and Zimmerly for bathroom, food, or drink needs while waiting.
Official online actions for Glenwood Pet Hospital
Use these official routes for live actions. Each card explains what to do after the page opens.
Book an appointment
- Select whether you are new, current, or a current client with a new pet.
- Add pet name, type, species, concern, preferred date, and preferred time.
- For urgent care, call (814) 900-5658 instead of using the form.
Contact page
- Confirm the current phone, address, hospital hours, and urgent care hours.
- Use the form only for non-emergency messages.
- Call directly for urgent symptoms, appointment timing, and arrival questions.
Urgent care
- Review the non-life-threatening urgent-care examples.
- Prepare for curbside-only service and possible 2–3 hour waits.
- Have cash or card ready for the exam deposit.
Emergency pet care
- Call the urgent care line during business hours for emergency guidance.
- Review after-hours referral hospitals.
- Go directly to emergency care when waiting is unsafe.
Current clients
- Use the pharmacy request route for medication refills.
- Review CareCredit and ScratchPay links.
- Call for urgent refill or medication safety questions.
Insurance and payment
Open insurance and payment options
- Review pet insurance, CareCredit, and ScratchPay information.
- Ask for an estimate before high-cost diagnostics, surgery, dentistry, or urgent care.
- Note the posted credit-card surcharge policy before paying by credit card.
How appointment requests work
The online appointment form asks whether you are a new client, current client, or current client bringing a new pet. It also requests contact details, pet information, appointment preference, and reason for the visit.
Urgent care hours, curbside rules, deposit, triage, and wait times
Glenwood Pet Hospital lists urgent care for non-life-threatening pet problems when prompt care is needed and your primary veterinarian may not be available.
| Urgent care example | Why it may need same-day attention | What to tell the team |
|---|---|---|
| Vomiting or diarrhea | Repeated episodes can lead to dehydration or signal infection, obstruction, toxin exposure, or other illness. | Start time, frequency, blood, appetite, water intake, diet changes, toxin risk, and stool photos if useful. |
| Open wounds or dog bites | Wounds can hide deeper tissue damage, infection, pain, or bleeding. | Location, size, bleeding, bite history, pain level, and whether the pet is safe to handle. |
| Sprains, strains, limping | Lameness can involve soft tissue injury, fracture, joint pain, or neurological problems. | Which leg, when it started, trauma history, ability to walk, swelling, and pain response. |
| Coughing, sneezing, allergies | Respiratory signs can be mild or serious depending on breathing effort, age, and other symptoms. | Breathing rate, gum color, energy level, appetite, exposure history, and videos of symptoms. |
| Ear infections | Pain, head shaking, odor, discharge, or scratching can worsen without treatment. | Duration, discharge color, odor, scratching, previous ear medications, and whether both ears are affected. |
Emergency care and after-hours referral options near Erie
Glenwood says it can provide pet emergency care during business hours. If the hospital or urgent care is closed, the official pages recommend contacting emergency animal hospitals.
| Emergency or referral option | Phone and address | Use this when |
|---|---|---|
| Northwest PA Pet Emergency Center | (814) 866-5920 · 429 W 38th St., Erie, PA | After-hours or serious emergency care close to Erie. |
| PVSEC Pittsburgh Veterinary Specialty & Emergency Center | (412) 366-3400 · 807 Camp Horne Rd. | Specialty or emergency referral needs when directed or when local options are unavailable. |
| Metropolitan Veterinary Hospital | (330) 666-2976 · 1053 S Cleveland Massillon Rd. | Emergency or referral option outside Erie when appropriate. |
Veterinary services listed by Glenwood Pet Hospital
The official services page lists preventive, urgent, surgical, dental, diagnostic, exotic, integrative, pain-management, and life-stage care.
| Care area | Services listed | Pet owner preparation |
|---|---|---|
| Wellness and prevention | Pet wellness, vaccinations, parasite prevention, microchipping, new puppy or kitten care, nutrition, and senior pet care. | Bring vaccine history, parasite prevention, diet, lifestyle, travel, boarding, daycare, and grooming needs. |
| Surgery | Spay/neuter, soft tissue surgery, mass removal, laceration repair, ocular procedures, emergency surgery, foreign body obstruction, splenectomy, amputation, bladder stone removal, enucleation, and c-section. | Ask about fasting, anesthesia, bloodwork, pain medication, written estimate, pickup time, and home care instructions. |
| Dental care | Pet dental care and dental cleaning promotions are listed, along with broader oral-health services. | Ask whether dental X-rays, extractions, anesthesia, pain medication, antibiotics, and recheck are included. |
| Urgent and emergency care | Emergency pet care during business hours and urgent care for non-life-threatening evening concerns. | Call before arrival, have payment ready, expect triage, and bring photos or videos of symptoms. |
| Exotic pet care | The first-time client page states Glenwood can treat exotic mammals and reptiles. | Bring species, enclosure, heat, humidity, UVB, diet, supplements, stool, appetite, and symptom timeline. |
| Diagnostics | Ultrasound, digital X-rays, blood monitoring, urinalysis, blood pressure, fine needle aspirates, eye stain testing, tear testing, tonometry, cautery, cryosurgery, ECG, hospitalization, and isolation ward access. | Ask whether fasting is needed, whether outside records should be sent, and when results are expected. |
| Integrative and pain care | Integrative pet care and pain management are listed service categories. | Bring medication history, mobility videos, pain triggers, previous diagnoses, and goals for comfort or function. |
| End-of-life support | End of Life Services are listed on the official services page. | Ask about quality-of-life discussion, family presence, timing, aftercare, cremation, and keepsake options. |
Diagnostics, imaging, lab work, hospitalization, and isolation ward
Glenwood’s diagnostics page gives useful details beyond a simple “lab and X-ray” listing.
Ultrasound
The diagnostics page describes ultrasound as pain-free and non-invasive. It can evaluate abdominal organs, bladder, heart function, thyroid glands, testicles, mammary glands, and other areas. The page says ultrasound usually takes 30 to 60 minutes.
Digital X-rays
The hospital describes digital X-ray as fast and efficient, with images that can be reviewed by the veterinarian and sent to a board-certified radiologist when needed.
Blood and urine testing
Listed tests include complete blood count, chemistry, thyroid, phenobarbital levels, fructosamine, heartworm disease, tick-borne disease, pancreatitis, FeLV, FIV, and urinalysis.
Eye and heart tools
The page lists fluorescein stain, Schirmer tear test, Tono-Pen, and ECG, which can support evaluation of eye surface injury, tear production, eye pressure, and heart rhythm.
Biopsy and tissue tools
Fine needle aspirates, cautery, and Cryopen are listed. These can help investigate cells or remove selected small tissue concerns.
Hospitalization and isolation
The diagnostics page states Glenwood has overnight hospitalization capabilities and an isolation ward for contagious pets.
Surgery preparation, procedure examples, and post-op communication
Glenwood’s surgery page emphasizes surgical equipment, client education, post-op instructions, and technician review at pickup.
| Common surgery category listed | Examples from the official page | Owner question to ask |
|---|---|---|
| Soft tissue procedures | Spaying, neutering, mass removal, laceration repair, and ocular procedures. | What incision care, activity restriction, e-collar use, and recheck timing are needed? |
| Emergency surgery | Foreign body obstruction, emergency splenectomy, amputation, bladder stone removal, enucleation, and c-section. | Is this stable enough for scheduled care, or does my pet need emergency hospital referral? |
| Dental-related procedure planning | Dental care may involve anesthesia, imaging, cleaning, extractions, medication, and follow-up. | Can you separate cleaning, X-rays, extractions, medication, and recheck costs in the estimate? |
Veterinarian team and doctor-selection help
The official veterinarian page lists multiple doctors. Confirm doctor availability and case routing when you schedule because schedules, urgent-care coverage, and specialty interests can change.
| Veterinarian | Official role or interest noted | Useful booking note |
|---|---|---|
| Dr. Jennifer Weaver, DVM | Medical Director. Interests listed include surgery/dentistry, dermatology, and ultrasonography. | Ask about availability for dental, ultrasound, dermatology, surgery, or complex follow-up planning. |
| Dr. Erica Jewell, DVM, MS, CVA | Veterinarian. The page says she offers an integrative approach with acupuncture. | Ask if integrative care or acupuncture is appropriate for your pet’s condition. |
| Dr. Erin Gorney, BVMS | Veterinarian. Professional interests listed include internal medicine and hospice care. | Useful to ask about senior pets, chronic illness, hospice, or quality-of-life planning. |
| Dr. Dan Pierce, DVM | Veterinarian. The page says he has been with Glenwood since receiving his DVM in 2004 and works limited shifts at Northwest Pennsylvania Pet Emergency Clinic. | Ask reception whether his schedule fits your pet’s routine or urgent-care follow-up needs. |
| Dr. Debra Wert, DVM | Veterinarian. The page notes her belief in preventative medicine and client education. | Helpful for wellness planning, preventive-care questions, and owner education. |
| Dr. Katelyn Scott, DVM, MPH | Veterinarian. Professional interests listed include exotic pet and feline medicine. | Ask about availability for cats, birds, exotic mammals, reptiles, and species-specific care planning. |
| Dr. Alexander Davis, DVM | Veterinarian. The page lists veterinary biomedical science training and DVM completion in 2022. | Ask the front desk whether he is available for your pet’s care type and timing. |
| Dr. Natalie Prischak, DVM | Veterinarian. Listed interests include pain management, internal medicine, and ophthalmology. | Useful for eye concerns, pain questions, internal medicine workups, and chronic-condition planning. |
| Dr. Kristina Condos, DVM, MS | Veterinarian. Listed interests include exotic and wildlife medicine, exotic companion animal care, preventive and cooperative medicine, and pain management. | Ask about exotic companion animal care, reptile/exotic concerns, pain management, and cooperative handling. |
First-time client checklist, pet arrivals, and pets seen
The first-time client page provides helpful intake details, payment expectations, and pet-arrival rules.
| New-client item | What Glenwood asks or notes | How to prepare |
|---|---|---|
| Pet wellness exams | The first-time client page says wellness exams are comprehensive and performed by veterinarians. | Bring concerns, diet, weight changes, behavior changes, medication list, and prior records. |
| Pet arrivals | The page asks clients to restrain pets with a leash or carrier before entering the waiting room. | Use a secure leash, carrier, crate, or species-appropriate transport setup. |
| Vaccination status | The page says vaccinations must be up to date for the safety of animals in the hospital’s care. | Bring current vaccine certificates or have your prior veterinarian send them. |
| Payment procedure | The page says full payment is required at the time services are rendered. | Bring payment method, CareCredit/ScratchPay information, and insurance claim questions. |
| Pets seen | The page states the hospital can treat dogs, cats, exotic mammals, and reptiles. | For exotics, bring enclosure, temperature, humidity, UVB, diet, stool, appetite, and behavior details. |
Drive-thru pharmacy, online store, prescription diets, and refill requests
Glenwood’s wellness page describes an in-house pharmacy and drive-thru window. The site also links an online store and PetDesk pharmacy request route.
Drive-thru pharmacy
The wellness page says the pharmacy carries pet necessities, parasite preventatives, and medications, with a drive-thru window for convenient pickup.
Prescription diets
The page says Glenwood stocks prescription food diets such as Science Diet and Purina and can order specific food if needed at no additional cost.
Online store
The official site links an online store for pet products. Confirm medication, dose, and product before ordering preventives or prescription items.
PetDesk refill request
Current-client links direct users to refill medication online. Call the hospital for urgent refills, nearly empty medications, or label confusion.
Billing, payment, CareCredit, ScratchPay, pet insurance, and Cares Fund
Glenwood’s first-time and payment pages provide practical cost-planning details. Payment information is kept in visible HTML only and not placed inside the VeterinaryCare schema.
Payment due at service
The first-time client page says full payment is required at the time services are rendered. Ask for an estimate before diagnostics, surgery, dentistry, urgent care, hospitalization, or complex treatment.
Debit, credit, cash and card
The site mentions major debit and credit cards, and the insurance/payment page also discusses cash and credit card payment. Effective September 1, 2026, the page says a 3% surcharge applies to credit card transactions.
CareCredit
Glenwood accepts the CareCredit credit card as a flexible financing option. Approval, terms, and eligibility are controlled by CareCredit.
ScratchPay
The official site links ScratchPay as a payment-plan option. Ask whether your expected bill qualifies and review terms before authorizing care.
Pet insurance
Pet insurance generally reimburses owners after treatment. Ask for itemized invoices, medical notes, diagnosis details, and paid receipts for your claim.
Glenwood Cares Fund
The Glenwood Cares Fund is described as support for local pets whose parents face financial hardship and need urgent veterinary care, with recipients contributing at least 25% of total care cost.
Medical records, vaccine proof, referral sharing, and insurance paperwork
Glenwood’s privacy policy says records may be shared with referring veterinarians, specialist clinics, emergency animal hospitals, or other treating providers with authorization or when needed in an emergency to protect the pet’s health.
| Record need | Best route | What to include |
|---|---|---|
| New-client records | Ask your previous veterinarian to send records before the appointment. | Vaccines, exam notes, lab work, imaging, surgery history, medication list, allergies, and chronic conditions. |
| Vaccine proof | Call the hospital or check any linked client/refill tools available to you. | Pet name, owner name, vaccine dates, due dates, and whether proof is for boarding, grooming, daycare, licensing, or travel. |
| Emergency transfer | Ask Glenwood or the emergency hospital how records should be sent. | Emergency hospital name, phone, fax or email if provided, reason for transfer, and latest medication list. |
| Specialist referral | Ask whether records, X-rays, ultrasound reports, lab work, and doctor notes can be sent before the specialist visit. | Specialist name, appointment date, needed records, and destination contact details. |
| Pet insurance claim | Request itemized invoice and medical notes after the visit. | Diagnosis, procedure names, medication names, lab charges, payment receipt, and claim form if required. |
What basic listings often miss about Glenwood Pet Hospital
Map listings and review pages usually show phone, address, and ratings. Pet owners need procedures, urgent-care rules, payment details, doctor information, and referral options.
| Common listing detail | Why it is incomplete | What this guide adds |
|---|---|---|
| Address and phone | Does not explain urgent care phone, curbside rules, deposit, wait time, or after-hours referral options. | Main phone, urgent care phone, map, curbside details, triage, wait-time expectations, and emergency hospital contacts. |
| Services list | A short list does not explain diagnostics, ultrasound timing, X-ray sharing, surgery communication, or exotic-pet preparation. | Diagnostics breakdown, surgery workflow, exotic care prep, wellness exam checklist, pharmacy and prescription diet details. |
| Hours | Regular hours alone do not separate hospital hours from urgent care hours. | Daily hospital hours plus Monday–Thursday urgent care hours and when to use each route. |
| Payment link | Does not explain payment due at service, credit-card surcharge, CareCredit, ScratchPay, pet insurance, or the Cares Fund. | Billing planning, financing choices, insurance claim checklist, estimate script, and surcharge note. |
| Doctor names | Does not help owners choose the right doctor for dentistry, ultrasound, exotics, internal medicine, hospice, pain, or integrative care. | Veterinarian table with role/interest notes and booking-use guidance. |
Official source checklist used for this guide
Use official Glenwood pages for final decisions because hours, urgent-care capacity, fees, policies, services, doctors, and payment details can change.
| Official source | What it verifies | When to open it |
|---|---|---|
| Contact page | Address, main phone, hospital hours, urgent care hours, service links, and contact form. | Before calling, visiting, checking hours, or using the map. |
| Appointment request page | Appointment form fields, new/current client options, pet information fields, and urgent-care call instruction. | Before requesting routine appointments or adding a new pet. |
| Urgent care page | Urgent care hours, phone, non-life-threatening use cases, deposit, curbside rules, triage, wait times, and referral options. | Before using evening urgent care. |
| Emergency pet care page | Business-hours emergency guidance, emergency warning signs, urgent care hours, and after-hours referral hospitals. | When symptoms may be serious or after-hours care may be needed. |
| Veterinary services page | Pet wellness, vaccinations, spay/neuter, dental care, parasite prevention, surgery, emergency care, end-of-life, nutrition, senior care, microchipping, exotics, diagnostics, pain management, and integrative care. | Before assuming a service is available for your pet. |
| Pet diagnostics page | Ultrasound, X-rays, blood monitoring, urinalysis, blood pressure, eye testing, ECG, overnight hospitalization, and isolation ward. | Before diagnostics, imaging, eye concerns, or internal medicine workups. |
| Surgery page | Surgery examples, day-before instructions, doctor call after surgery, and technician review of written post-op instructions. | Before spay/neuter, mass removal, wound repair, dental anesthesia, or emergency surgery planning. |
| Veterinarian team page | Doctor names, roles, education notes, and listed clinical interests. | Before requesting a specific veterinarian. |
| First-time clients page | Pet arrival rules, vaccination status, payment due at service, CareCredit, and types of pets seen. | Before a first visit or new-pet appointment. |
| Insurance and payment options page | Pet insurance guidance, CareCredit, ScratchPay, financing options, and the posted credit-card surcharge. | Before high-cost care, urgent care, diagnostics, surgery, or claim planning. |
Important pet health and safety notice
This guide helps with contact, scheduling, location, urgent care, pharmacy, refills, records, billing, and preparation. It does not replace veterinary diagnosis or treatment.
Glenwood Pet Hospital FAQs
These FAQs match the visible guide content and focus on contact, hours, urgent care, appointments, services, veterinarians, new clients, refills, payment, and emergency planning.