Ann & Robert H. Lurie Children’s Hospital address, ER, appointments, MyChart, parking, billing, and patient-family help
Ann & Robert H. Lurie Children’s Hospital of Chicago is a pediatric hospital at 225 E. Chicago Ave., Chicago, IL 60611. Families commonly search this full name when they need the main hospital phone, pediatric emergency room, appointment number, MyChart access, parking route, medical records, billing help, or visitor rules.
This guide gives practical next steps instead of only a directory listing: where to call, how to schedule, where the Emergency Care Center is accessed, what to bring to a first appointment, how visitor screening works, how to request records, and how to plan parking before arrival.
Chicago, IL 60611. The main hospital is in downtown Chicago’s Streeterville/Northwestern medical campus area.
Use this for the hospital operator, Emergency Care Center contact route, and general facility questions.
Also known as 1-800-KIDS-DOC. Phone scheduling hours are listed as Monday-Friday 7:30 a.m.-6 p.m. and Saturday 8 a.m.-noon.
The Emergency Care Center is reached from the second-floor Reyes Lobby or from the first-floor Superior Street entrance elevator route.
Health Information Management handles printed record requests, release forms, and record-transfer questions.
Huron-Superior Garage A connects to Lurie Children’s by a second-floor pedestrian bridge.
Start here: choose the correct route before you call or visit
Use this table to avoid the most common family problems: calling the wrong number, parking at the wrong garage, missing registration, forgetting records, or using MyChart for an emergency.
| Family need | Best action | Prepare before you start |
|---|---|---|
| New specialty appointment | Call 1-800-543-7362 or use the official appointment page. | Diagnosis, symptoms, referring doctor, insurance card, required referral, records, imaging, medication list, and preferred location. |
| Existing patient scheduling | Use MyChart if your child already has a Lurie account, or call the specialty team directly. | MyChart login, clinic name, provider name, visit reason, and any new test results since the last appointment. |
| Emergency symptoms | Call 911 for life-threatening symptoms or go to the pediatric Emergency Care Center. | Current medications, allergies, diagnosis, recent tests, insurance card, and any instructions from your child’s doctor. |
| First outpatient visit | Review registration through MyChart or call KIDS DOC option 4 at least 24 hours before the visit. | Arrive at least 15 minutes early; arrive 15-30 minutes early if registration is not complete. |
| Hospital parking | Use Huron-Superior Garage A at 222 E. Huron St. and validate at Lurie Children’s. | Plan extra time for traffic, garage entry, elevator, second-floor bridge, and clinic check-in. |
| Medical records | Use MyChart for available electronic information or submit a release form to Health Information Management. | Patient name, birth date, date range, recipient name, format requested, and special-consent details if applicable. |
Lurie Children’s phone directory and contact details
These numbers are useful for appointment scheduling, hospital routing, medical records, estimates, billing, family services, and visitor support.
| Department or task | Phone / contact | Use this when |
|---|---|---|
| Main hospital / operator | 312-227-4000 | You need general hospital information, facility routing, or Emergency Care Center contact. |
| Appointments and referrals | 1-800-543-7362 | You need a new appointment, referral guidance, or help choosing the correct pediatric specialty. |
| Medical records | 312-227-5220 | You need printed records, release forms, records sent to another provider, or release-status help. |
| Medical records fax | 312-227-9733 | You are submitting an Authorization for Release of Patient Health Information form. |
| Medical imaging copies | 312-227-3516 | You need radiology images shared by secure link or have questions about imaging transfer. |
| Billing questions | 312-227-7181 | You need bill clarification, account assistance, or payment guidance. |
| Cost estimate tool help | 312-227-1222 | You need help with estimates for shoppable procedures or expected patient responsibility. |
| Insurance counselor | 312-227-1230 | You do not see your insurance plan or need coverage guidance before a visit. |
| Financial assistance | 877-924-8200 | You need help with a financial assistance application, documented-need review, or payment resources. |
| Family Services | 312-227-1200 | You need support navigating hospital amenities, family resources, or a complex hospital stay. |
Google map, parking, valet, bridge route, and arrival planning
The hospital address and the self-parking garage address are different. For appointments and short stays, plan around the Huron-Superior Garage A bridge route.
Ann & Robert H. Lurie Children’s Hospital of Chicago
225 E. Chicago Ave.
Chicago, IL 60611
Main hospital: 312-227-4000
| Parking or transit option | Published detail | Practical family note |
|---|---|---|
| Huron-Superior Garage A | 222 E. Huron St.; connected to Lurie Children’s by a second-floor pedestrian bridge. | Use the Huron Street garage entrance, park near the southeast corner when possible, take the elevator to the second floor, and follow signs across the bridge. |
| Validated self-parking | Recent hospital materials list $13 for less than 7 hours and $18 for 7-24 hours with validation. | Validate at the hospital’s second-floor reception or concierge area. Rates can change, so verify before long stays. |
| Erie-Ontario garages | 321 E. Erie St.; a short walk from the hospital. | Useful backup option when traffic, construction, or garage access makes the primary garage difficult. |
| Valet parking | Available for emergencies and children with disabilities at the Chicago Avenue driveway, Monday-Friday 5:30 a.m.-9 p.m. | Recent materials list valet at $16 under 7 hours and $21 for 7-24 hours, with additional fees over 24 hours. |
| CTA trains | Red Line Chicago stop at Chicago/State; Brown and Purple Line Chicago stop at Chicago/Franklin. | Build in extra walking time, especially with strollers, mobility needs, bad weather, or medical equipment. |
| CTA buses | Buses listed near the hospital include 3, 10, 26, 66, 125, 157, 146, 147, and 151. | Check CTA schedules before departure because service, construction, and street closures can change. |
How to make or prepare for a Lurie Children’s appointment
Appointment preparation matters because pediatric specialty visits often depend on insurance referrals, outside records, imaging, medication lists, and guardian consent.
| Appointment situation | What to do | Important note |
|---|---|---|
| New appointment | Legal guardian signs consent forms/documentation at the visit. | Bring photo ID, insurance card, referral if required, and relevant outside records. |
| Return appointment | If consent documents have expired, carefully read, sign, and bring the required documents. | Forms are scanned into the medical record and are generally valid for one year. |
| Adult bringing a child | Confirm whether the adult accompanying the child has signed guardian documentation in advance. | If required documents are missing, the appointment may need to be rescheduled. |
| Second opinion | Call KIDS DOC and prepare diagnosis details, existing test results, treatment plan, and records. | A second opinion is most useful when the specialist can review complete prior information. |
Pediatric Emergency Care Center: when to go and how to enter
Lurie Children’s Kenneth & Anne Griffin Emergency Care Center is a pediatric emergency department open 24 hours a day.
| Symptom or situation | Why it should not wait | What to bring if safe |
|---|---|---|
| Baby under 2 months with fever of 100.4°F or higher | Young infants can worsen quickly and need urgent medical evaluation. | Temperature reading, medications, birth history, feeding details, and pediatrician information. |
| Trouble breathing, severe asthma, fainting, or severe chest pain | These symptoms can signal serious heart, lung, allergic, or neurologic problems. | Inhalers, medication list, allergy list, and prior emergency instructions. |
| Major injury, head trauma, uncontrolled bleeding, or worsening illness | Children may need pediatric trauma, imaging, surgery, or specialist support quickly. | Insurance card, caregiver ID, known conditions, and any imaging or discharge paperwork from another facility. |
| Emergency while already at another clinic | The first clinician may need to direct transfer or send records. | Transfer notes, lab results, imaging, medication given, and the referring clinician’s contact information. |
Pediatric specialties, doctors, and ranked care areas
Lurie Children’s lists more than 1,800 physicians and allied health professionals across more than 70 pediatric specialties. Families should use the official Find a Doctor and specialty pages for current provider availability.
Common specialty searches
Families commonly search Lurie Children’s for cancer and blood disorders, cardiology and cardiac surgery, emergency medicine, neonatology, nephrology, neurology, neurosurgery, orthopedics, pulmonology, endocrinology, gastroenterology, fetal health, urology, surgery, and behavioral health.
How to choose the right department
Use your child’s diagnosis, symptoms, referral order, insurance requirement, and prior test results. When uncertain, call KIDS DOC at 1-800-543-7362 instead of guessing a specialty.
Rankings are a starting point
Lurie Children’s has been identified as the top children’s hospital in Illinois in 2025-26 rankings and nationally ranked in multiple pediatric specialties. Families should still check insurance, distance, appointment timing, and condition-specific needs.
Academic medical center setting
Because the hospital is an academic medical center, your child’s care team may include attending physicians, fellows, residents, advanced practice providers, nurses, therapists, child life specialists, and other care-team members.
| Care category | Examples of related Lurie services | Helpful family question |
|---|---|---|
| Emergency and critical care | Emergency medicine, pediatric trauma support, critical care, intensive care, and hospital-based medicine. | Should we go to the Emergency Care Center now, or is an urgent outpatient specialty visit appropriate? |
| Heart and lung care | Cardiology, cardiac surgery, pulmonology, lung surgery, and sleep medicine. | Does my child need prior imaging, test results, medication records, or a referral before scheduling? |
| Cancer, blood, kidney, and transplant care | Cancer and blood disorders, nephrology, urology, transplant surgery, and related specialty programs. | Which records should be sent before the first visit so the team can review the case? |
| Brain, spine, behavior, and development | Neurology, neurosurgery, psychiatry and behavioral health, developmental pediatrics, rehabilitation, speech, occupational therapy, and physical therapy. | Should school reports, therapy notes, imaging, medication history, or outside evaluations be submitted in advance? |
| Surgery, imaging, and diagnostics | Pediatric surgery, orthopedic surgery, medical imaging, pathology and laboratory medicine, anesthesia, and dentistry. | Does the child need fasting, arrival instructions, pre-op testing, or a surgery-prep document? |
MyChart, proxy access, teen access, lab results, and online bill pay
MyChart can help families manage appointments, records, results, statements, and communication, but it is not for emergencies or real-time medical advice.
MyChart can help with
- Touchless e-check-in
- Insurance updates
- Online questionnaires
- Appointment management
- Viewing portions of the medical record
- Provider notes and lab results when available
- Bill payment and guest pay
Do not use for emergencies
MyChart messaging is not real-time. Lurie Children’s advises allowing at least two business days for a response. For emergencies, call 911. If you think your child needs to be seen, call the clinician or KIDS DOC.
Parent and guardian proxy
Parents or guardians of patients under 18 can request proxy access. Patients ages 12-17 may require consent forms for enhanced access because some health information is specially protected.
When a patient turns 18
Proxy access is automatically revoked when the patient reaches age 18. An adult patient can use the Sharing Hub to allow a parent or guardian to regain or continue access.
Visiting hours, visitor approval, IDs, siblings, and inpatient limits
Visitor policy can change, so always review the latest policy before an inpatient stay, surgery, NICU visit, isolation case, or holiday visit.
| Visitor rule area | Current published guidance | What families should do |
|---|---|---|
| Parents or guardians | Two healthy parents or guardians are allowed to be with the child at all hours. | Confirm approved names during admission or check-in and carry photo ID. |
| Additional adult support persons | Four additional healthy adult support persons may visit during regular visiting hours, 9 a.m.-9 p.m. | The inpatient tower closes to new visitors at 8:30 p.m.; existing visitors have until 9 p.m. to exit. |
| Sibling visits | Healthy siblings of any age may visit during regular hours when the patient does not need isolation precautions. | Ask the care team before bringing siblings, especially in NICU, critical care, or isolation situations. |
| Electronic visitor management | Adult visitors must show valid government ID and may receive a hospital-issued photo badge. | Do not forget government ID; visitors not on the approved list may be asked to contact the family directly. |
| Isolation precautions | If a patient has airborne or droplet/contact-plus precautions, only parents are permitted to visit. | Call the unit before visiting if anyone has fever, cough, vomiting, diarrhea, rash, or recent exposure. |
Medical records, imaging copies, release form, and privacy rules
Families can access some records through MyChart, but printed records and imaging copies require the correct release process.
| Records task | How to request | Important detail |
|---|---|---|
| Portions of the electronic record | Sign up for or log in to Lurie Children’s MyChart. | MyChart may show parts of the medical record, lab results, appointment details, and messages. |
| Printed medical records | Submit the Authorization for Release of Patient Information form by fax, mail, or in person. | The record page notes about 3-5 business days for processing many requests; its FAQ advises allowing up to 10 business days for copies. |
| Imaging copies | Submit the authorization to the Digital Health team and include the email address for secure-link delivery. | If you also need radiology reports, submit a separate medical-record request for reports. |
| Records to another provider | Print the receiving provider name, address, phone, fax, or email on the release form. | There is no charge when health information is released directly to another healthcare provider at the provider’s address. |
| Sensitive adolescent records | Follow the special-consent section when records involve protected categories for patients ages 12-17. | Certain mental health, HIV/AIDS, STI, substance use, pregnancy, birth control, abuse, and related records may need special authorization. |
| Copy type | Published family-copy fee | Cost-control tip |
|---|---|---|
| Paper medical records pages 1-25 | $0.96 per page | Ask whether an abstract copy is enough instead of the complete record. |
| Paper medical records pages 26-50 | $0.64 per page | Limit the date range to the care period needed. |
| Paper medical records pages 51 and up | $0.32 per page | Send directly to another healthcare provider when possible. |
| Microfilm or electronic documents | $1.60 per page | Confirm the format and delivery method before submitting the form. |
Billing, insurance, referrals, price estimates, and financial assistance
Hospital billing can involve facility charges, physician charges, insurance coverage, referrals, deductibles, coinsurance, and financial assistance rules.
Before the visit
Check whether your insurance plan is accepted, whether the visit needs a written referral, and whether the referral must be sent before the appointment. If you do not see your plan, call 312-227-1230.
Referral submission
If you received a referral for an upcoming appointment, Lurie Children’s directs families to send it to Financial Clearance by fax at 312-227-9831 or by email at FaxcrReferrals@luriechildrens.org.
Cost estimates
For common shoppable procedures, use the cost estimate tool or call 312-227-1222. Ask your doctor for the technical service name and codes when checking with insurance.
Financial assistance
Lurie Children’s financial assistance program may help with public-aid applications, state-program referrals, payment arrangements, payment plans, or assistance based on documented need.
| Billing topic | Useful detail | Best next step |
|---|---|---|
| Bills after a visit | Families may receive more than one bill for a single visit because hospital and physician charges can be billed separately. | Use MyChart bill pay or call billing support if you do not understand a charge. |
| Insurance coverage | Your out-of-pocket cost depends on the actual care provided and your health plan details. | Call the number on your insurance card and ask about coverage, deductible, copay, authorization, and referral needs. |
| Services not covered | If services are not covered, the hospital may ask for payment on the day of service or discuss payment options. | Ask before the visit whether the expected service is covered and whether a minimum payment is due. |
| Financial assistance timeline | Families can apply starting on the date care is first provided until 240 days after the first post-discharge billing statement. | Call 877-924-8200 and gather income, insurance, household, and available-resource documents. |
| Independent providers | The hospital states that independent providers are not bound by Lurie Children’s Financial Assistance Policy. | Ask whether every provider involved in care is covered by the same policy, network, and billing process. |
Official PDFs, forms, and documents worth checking
PDFs often contain details that short directory pages miss, including parking tables, surgery arrival instructions, release-form fields, and service-by-location notes.
| Official document | What it adds | Use it for |
|---|---|---|
| Welcome Guide for Patients and Families | Parking locations, self-park rates, valet information, CTA train and bus options, visitor support, and hospital-stay basics. | Open before inpatient stays, extended outpatient days, or first-time hospital visits. |
| Countdown to Surgery | Surgery arrival planning, main hospital parking, valet cost notes, bridge route, CTA routes, and late-arrival impact. | Open before a procedure, anesthesia visit, or surgery day. |
| Authorization for Release of Patient Health Information | HIM address, phone, fax, email, release purpose, record format, date range, and special-consent categories. | Open when requesting printed records, imaging release, records to another doctor, or sensitive records. |
| Services by Location Handout | Appointment route, KIDS DOC hours, MyChart scheduling note, and service-location planning. | Open when choosing between the main hospital and outpatient locations. |
Content gap audit: what generic pages usually miss
This section explains why this guide is built as a full user-intent page instead of a thin address-and-phone listing.
| Common thin-page detail | Why it is not enough | What this guide adds |
|---|---|---|
| Hospital name and address | Families still need the correct appointment number, ER route, garage address, visitor rules, and records process. | Phone directory, Google map, garage route, parking rates, visitor screening, and medical-record instructions. |
| “Open 24 hours” | It does not explain that appointment phones, records, billing, and visitor access have separate rules and hours. | Separate guidance for main hospital, Emergency Care Center, appointment scheduling, Health Information Management, and financial assistance. |
| Specialties list | A list does not tell families which documents to prepare or when to call KIDS DOC instead of guessing. | Specialty-selection guidance, first-visit checklist, outside records, imaging, medications, referrals, and insurance preparation. |
| MyChart link | Families may use MyChart for emergency messages or misunderstand proxy rules for teens. | Messaging delay warning, teen proxy limits, age-18 access change, e-check-in, results, and bill-pay explanation. |
| Billing page link | Families need concrete phone numbers, estimate steps, referral submission routes, and assistance timing. | Billing, insurance counselor, estimate phone, referral fax/email, 240-day financial-assistance window, and independent-provider warning. |
Official source checklist used for this guide
Use these official links for final live actions, because schedules, rates, visitor policies, and forms can change.
| Official page | What it verifies | When to open it |
|---|---|---|
| Main hospital location | Address, main phone, appointment number, 24/7 location status, Emergency Department access, parking overview, specialties, programs, tests, treatments, and providers. | Open before visiting the main hospital or confirming the current official listing. |
| Contact Us | Main hospital phone, billing, family services, foundation, media, medical records, volunteer, and compliance contact routes. | Open when you need a department number or official routing. |
| Make an Appointment | Online appointment route, KIDS DOC phone number, phone scheduling hours, second-opinion route, appointment resources, and cancellation policies. | Open for new appointments, return scheduling, or second-opinion requests. |
| Pediatric Emergency Care | Emergency Care Center description, 24-hour staffing, emergency symptoms, address, and contact number. | Open when deciding whether symptoms should go to emergency care. |
| MyChart | E-check-in, insurance updates, bill pay, message response warning, proxy access, teen access, and age-18 access change. | Open for patient portal, bill pay, results, messages, or proxy questions. |
| Medical Records | Record request process, HIM phone, fax, mail address, imaging copy process, processing time, fees, and MyChart record access. | Open before requesting records or imaging. |
| Billing & Financial Assistance | Insurance plans, referral requirements, billing, online payment, financial assistance, hospital charges, and surprise-billing resources. | Open before a visit when cost, coverage, or payment responsibility matters. |
| Visiting Hours & Guidelines | Visitor restrictions, parent/guardian access, additional support persons, sibling visits, isolation limits, and electronic visitor management. | Open before inpatient visits, surgery visits, ICU/NICU visits, or sibling visits. |
| Specialties & Conditions | Specialty list, ranked care statements, search route, and broad pediatric program coverage. | Open when you are unsure which department fits your child’s condition. |
| Find a Doctor | Current provider directory, specialty filters, and physician or allied-health professional profiles. | Open when choosing a specialist or confirming current provider availability. |
Medical safety notice
This guide helps with contact, navigation, scheduling, parking, visitor planning, billing, and records. It does not diagnose or treat medical conditions.
Ann & Robert H. Lurie Children’s Hospital FAQs
These FAQs focus on the exact full-name search intent: address, phone, emergency care, appointments, parking, MyChart, visitor rules, medical records, billing, and specialties.