Uofl Health Uofl Hospital: Address, Phone & Patient Info

by
Louisville, Kentucky · Hospital Patient Guide · Updated September 2026

UofL Health UofL Hospital address, phone, ER, admissions, parking, portal, records, billing, and visitor help

UofL Health – UofL Hospital is an academic teaching and research hospital at 530 S. Jackson Street, Louisville, KY 40202. The main hospital phone number is 502-562-3000, and the listed Emergency Room phone number is 502-562-3015.

This patient guide is not a thin directory listing. It explains the real steps families need: which number to call, where to check in, how to plan parking, which portal to use, how to request records, how billing works, what visitor rules mean, and what to ask before discharge.

Call Main Hospital: 502-562-3000 Call ER: 502-562-3015 Official Hospital Page Open Google Maps
Emergency warning: Call 911 for chest pain, stroke symptoms, severe breathing trouble, major injury, uncontrolled bleeding, overdose, sudden confusion, loss of consciousness, suicidal danger, severe burns, or any life-threatening emergency. Do not use this page, email, or portal messaging for emergency triage.
Hospital address 530 S. Jackson Street

Louisville, KY 40202. Use this address for the main hospital, emergency room, admissions, inpatient care, and map directions.

Main hospital phone 502-562-3000

Use for operator routing, general hospital questions, patient room help, and department transfer requests.

Emergency room phone 502-562-3015

Use for the UofL Hospital Emergency Room. Call 911 if immediate emergency response or ambulance transport is needed.

Admissions phone 502-562-4960

Use for pre-registration, insurance confirmation, admission questions, and check-in location questions.

Hospital role Academic Teaching Hospital

Located in downtown Louisville and part of the Louisville Medical and Education District.

Major care strengths Trauma, Stroke, Burn, Cancer

Official materials identify adult Level I trauma, stroke, burn, and cancer care as key hospital capabilities.

Start here: choose the right route before you call or visit

Many hospital listings show only address and one phone number. This table separates the main operator, ER, admissions, medical records, billing, portal, and visitor tasks.

Need Best next step What to have ready
Life-threatening emergency Call 911 or go to the nearest emergency room now. Symptoms, current medications, allergies, and emergency contact if time allows.
Main hospital help Call 502-562-3000 and ask for the correct department or patient room. Patient full legal name, department, room number if known, and reason for calling.
Emergency room question Call 502-562-3015 for the UofL Hospital Emergency Room. Do not delay emergency care for paperwork if symptoms are severe.
Scheduled admission or procedure Call admissions at 502-562-4960 if pre-registration, insurance, or check-in location is unclear. Photo ID, insurance card, procedure date, ordering provider, payment if due, and provider instructions.
Hospital medical record Use the official records request page, fax 502-627-1806, or call HIM at 502-217-1900 for continuity-of-care needs. Patient name, date of birth, dates of service, record type, delivery method, and legal authority if requesting for someone else.
Hospital bill Use the UofL Health bill payment page or call 502-681-1440 or 833-392-2783 for assistance. Statement, account number, insurance card, date of service, and question about facility versus provider charges.
Hospital portal access Use MyHealthNow for hospital, ER, radiology, Brown Cancer Center, Frazier Rehab, and hospital-based clinic records. Patient identity information, email, visit details, and portal login or enrollment access.

UofL Health UofL Hospital phone directory

Use the most specific number available. Calling the main number is useful for routing, but direct numbers can save time for admissions, emergency, records, billing, and patient experience issues.

Department or route Phone / email Use it for
Main hospital operator 502-562-3000 General hospital routing, patient room transfer, department help, and public information.
Emergency Room 502-562-3015 UofL Hospital ER at 530 S. Jackson Street. Call 911 for life-threatening emergencies.
Admissions 502-562-4960 Pre-registration, insurance confirmation, admission questions, and check-in location questions.
Directions help 502-588-6000 Downtown campus directions or help finding the right building before an appointment.
Health Information Management 502-217-1900 Continuity-of-care medical-record needs, radiology image access issues, and MRN help for imaging access.
Medical records fax 502-627-1806 Faxing the official medical records request form or radiology image request when instructed.
Records request status COCRequest@UofLHealth.org Status checks for medical records requests. Official records guidance says responses are received within 48 hours.
Radiology image status ROIRadiologyImages@UofLHealth.org Status checks for radiology image requests only.
MyHealthNow portal questions 502-562-4584 Hospital and medical-center portal questions.
MyChart support 502-588-7005 MyChart support for UofL Physicians and Urgent Care Plus portal accounts.
Billing assistance 502-681-1440 or 833-392-2783 UofL Health facility billing assistance, payment questions, and account support.
Food and Nutrition 502-562-6767 Patient meal order questions for UofL Hospital and certain nearby downtown facilities.
Patient and Family Relations 502-562-3775 Formal patient experience concerns or grievances when the care team cannot resolve the issue.
Call script: “I’m calling about UofL Health – UofL Hospital at 530 S. Jackson Street. I need help with __. Can you connect me to the correct department or confirm the direct number?”

Map, downtown campus access, parking, and travel delay warning

UofL Hospital is in the downtown Louisville medical campus area. Construction, traffic, nearby medical buildings, and parking choices can affect arrival time.

UofL Health – UofL Hospital
530 S. Jackson Street
Louisville, KY 40202
Main: 502-562-3000

Use the map for route planning. The official site warns that I-65 Central Corridor construction can affect downtown medical campus travel time, so allow extra time for scheduled visits.

Parking garage

UofL Hospital Parking Garage is listed at 522-524 South Jackson Street, Louisville, KY 40202. A second-floor pedway connects from the garage.

Weekend parking note

Official parking guidance says weekend parking is free from 11 p.m. Friday until 6 a.m. Monday.

Inpatient parking pass

One inpatient parking pass may be issued for a week at admission and renewed during the stay. Additional family passes are listed as available for purchase at the parking garage.

Wrong-building risk

Nearby UofL Health locations include Jewish Hospital, Frazier Rehabilitation Institute, Brown Cancer Center, Jackson Street Outpatient Center, and Chestnut Street Outpatient Center. Confirm the building before parking.

UofL Hospital Emergency Room information

The UofL Hospital Emergency Room is listed at 530 S. Jackson Street with phone 502-562-3015. Emergency departments prioritize patients by medical urgency, not arrival order.

Use emergency care immediately: Chest pain, stroke symptoms, severe shortness of breath, major trauma, burns, poisoning, overdose, uncontrolled bleeding, severe allergic reaction, sudden weakness, or suicidal danger should not wait for a portal message or appointment.
ER topic Practical detail What to do
ER phone 502-562-3015 Use for the UofL Hospital ER. Call 911 if you need emergency transport.
Trauma care UofL Hospital is officially described as having the region’s only adult Level I trauma center. For severe injury, call 911 and follow EMS direction.
Stroke symptoms Official materials identify UofL Hospital as a nationally accredited stroke center. Face drooping, arm weakness, speech trouble, sudden confusion, vision loss, or severe headache should trigger 911.
Burn care UofL Hospital lists a Burn Center that is an ABA organizational member. Seek emergency care for major burns, electrical burns, chemical burns, inhalation concerns, or burns involving face, hands, feet, genitals, or large areas.
Psychiatric emergency assessment UofL Health lists psychiatric emergency initial assessment within emergency care conditions. Call 911 or use emergency care if someone is in immediate danger of self-harm or harm to others.
ER intake details Bring ID, insurance, medication list, allergy list, and emergency contact if available. Do not delay emergency care to search for documents.

Admissions, procedure check-in, Labor and Delivery, and outpatient surgery

UofL Hospital’s admissions guidance says successful admission depends heavily on pre-registration and current insurance information.

Confirm pre-registration and insurance. If either item is unclear, call the main admissions line at 502-562-4960 before your scheduled admission or procedure.
Bring required documents. Bring photo ID, insurance card, any payment due, medication list, allergy list, provider instructions, and procedure paperwork.
Use the correct check-in location. The main admissions office is on the first floor of UofL Hospital behind the main information desk.
Labor and Delivery route. If being admitted to Labor and Delivery, official guidance says to go straight to the Center for Women & Infants on the third floor.
Outpatient surgery route. If the procedure is at UofL Health – Chestnut Street Outpatient Center, official guidance says to report to the lower level of 401 East Chestnut Street.
Do not guess the building: Downtown Louisville has several UofL Health facilities near each other. Confirm whether your appointment is at UofL Hospital, Jackson Street Outpatient Center, Chestnut Street Outpatient Center, Jewish Hospital, Frazier Rehab, or Brown Cancer Center.

Official online actions and what to do after opening them

Use official UofL Health links for final decisions. Third-party listings may show basic address and phone data but usually miss admissions, records, billing, portal, and visitor workflow details.

Official UofL Hospital page

Open UofL Hospital location page

  1. Confirm the address and main phone number.
  2. Review hospital services and campus information.
  3. Use this page before relying on a third-party directory.

Emergency Room page

Open UofL Hospital ER page

  1. Confirm the ER address and ER phone number.
  2. Use 911 for life-threatening emergencies.
  3. Bring medication and allergy information if it does not delay care.

Admissions page

Open admissions instructions

  1. Confirm pre-registration and insurance details.
  2. Check the correct building and floor.
  3. Call 502-562-4960 if admission instructions are unclear.

Patient portals

Open UofL Health portal guide

  1. Use MyHealthNow for hospital, ER, radiology, and hospital-based clinic visits.
  2. Use MyChart for UofL Physicians and Urgent Care Plus visits.
  3. Do not use portal messages for emergencies.

Medical records

Open medical records request page

  1. Choose hospital, medical center, UofL Physicians, or radiology images.
  2. Use mail, fax, or online release form options.
  3. Email the correct status address if follow-up is needed.

Pay a bill

Open UofL Health Pay My Bill page

  1. Select UofL Health – UofL Hospital for facility bills.
  2. Use MyChart for UofL Physicians bills.
  3. Call the assistance number or the number on your statement for account-specific help.

Services and care areas patients commonly need

UofL Hospital is not just a general hospital listing. It is an academic downtown hospital with emergency, trauma, burn, stroke, cancer, women and infants, surgery, imaging, hospital-based clinic, and inpatient support functions.

Care area What patients should know Best question to ask
Emergency medicine UofL Hospital ER is listed at 530 S. Jackson Street with phone 502-562-3015. Should I go to the ER, call 911, or use another UofL Health emergency location?
Adult trauma Official materials describe UofL Hospital as the region’s only adult Level I trauma center. For severe injury, ask EMS or the emergency team; do not self-triage severe trauma.
Stroke care UofL Hospital is identified in official materials as a nationally accredited stroke center. For stroke symptoms, call 911 and note the exact time symptoms began.
Burn care UofL Hospital lists a Burn Center that is an ABA organizational member. Should this burn be evaluated at an emergency department or burn center?
Brown Cancer Center access UofL Hospital is connected with UofL Health cancer care resources in the downtown campus area. Is my appointment at the hospital, Brown Cancer Center, or Jackson Street Outpatient Center?
Women and infants Labor and Delivery patients are directed to the Center for Women & Infants on the third floor. Where should I enter, where should my support person park, and what paperwork is needed?
Imaging and radiology Radiology reports and images may require portal access, records request, Change Healthcare Stratus, or PocketHealth. Do I need the written report, the actual images, or both?
Hospital-based clinics UofL Hospital-based clinics use MyHealthNow, though some items may still be available in MyChart. Will I receive a UofL Health facility bill and a separate provider bill?

MyHealthNow vs MyChart: which UofL Health portal to use

UofL Health uses more than one portal route. Choosing the wrong one is a common reason patients cannot find hospital results, physician-office summaries, or bill-payment tools.

Use MyHealthNow for hospital care

MyHealthNow is listed for UofL Health hospital, emergency department, radiology department, Frazier Rehabilitation Institute, Brown Cancer Center, Multi-Specialty Clinic, and hospital-based clinic visits.

Use MyChart for UofL Physicians

MyChart is listed for UofL Physicians provider-office visits and UofL Health – Urgent Care Plus visits. It can also be used for MyChart-based bill payment.

MyHealthNow can show

Appointments, test results, immunization, allergy and health history, medications, messages with outpatient providers in listed locations, bills, and visit summaries.

Portal help numbers

Call 502-562-4584 for MyHealthNow questions. Call 502-588-7005 for MyChart Patient Support.

Hospital visit
Start with MyHealthNow if the visit was at UofL Hospital, the ER, radiology, a hospital-based clinic, Brown Cancer Center, or Frazier Rehab.
Physician office
Start with MyChart for a UofL Physicians office visit or Urgent Care Plus visit.
Billing
Hospital facility bills and physician bills may use different payment routes, so match the payment link to the statement.
Emergency symptoms
Do not use portal messages for urgent symptoms. Call 911 or use emergency care.

Medical records, radiology images, itemized bills, and request status

UofL Health provides several routes for hospital, medical center, physician-practice, and radiology image records. Match your request to the exact record type.

Record need Best route What to include
Hospital medical record Mail the request to Release of Information, 225 Abraham Flexner Way, Suite 650, Louisville, KY 40202; fax to 502-627-1806; or use the online release form. Patient name, date of birth, dates of service, record type, delivery method, and signature or legal authority.
Continuity of care Call Health Information Management at 502-217-1900. Receiving clinician, facility, fax or email, appointment date, and reason records are needed quickly.
Medical records request status Email COCRequest@UofLHealth.org. Patient name, date of birth, request date, dates of service, and where records should be sent.
Radiology images only Submit the radiology image request, request through MyChart if available, or use the imaging request process. Exam date, body part, modality, receiving physician, and whether the doctor needs images, report, or both.
Radiology image status Email ROIRadiologyImages@UofLHealth.org. Exam type, date, patient name, date of birth, and requested delivery method.
PocketHealth imaging help Call PocketHealth at 1-855-381-8522 or email Help@Pocket.Health. MRN, email used for registration, exam details, and issue description.
Itemized bill Use the billing page or call the assistance number on your statement. Account number, date of service, insurance details, and whether you need facility or physician charge details.
Records request wording: “I need records from UofL Health – UofL Hospital for service date __. Please include discharge summary, physician notes, lab results, imaging reports, medication list, operative notes if any, and itemized bill if available.”

Billing, payment portals, financial assistance, and separate bills

Hospital billing can be confusing because UofL Health facility bills and UofL Physicians provider bills may use different payment paths.

Pay a UofL Hospital facility bill

Use the UofL Health Pay My Bill page and select UofL Health – UofL Hospital when your statement is a facility bill.

Pay a UofL Physicians bill

UofL Physicians bills are paid through MyChart or the physician billing path. Do not assume a physician bill is the same as a hospital facility bill.

Billing assistance

For UofL Health bill assistance, call 502-681-1440 or 833-392-2783. For UofL Physicians general assistance, use 502-588-4770.

Financial assistance

UofL Health and UofL Physicians both reference financial assistance resources. Ask before ignoring a bill, especially if uninsured, underinsured, or facing hardship.

Billing topic What to ask Why it matters
Facility vs provider bill Is this a UofL Health facility charge, UofL Physicians charge, anesthesia bill, radiology bill, lab bill, or emergency physician bill? A hospital visit can generate multiple bills from different billing entities.
Insurance processing Was my insurance billed, and what adjustment or denial was applied? Balances may change after insurance processing or correction.
Payment plan Can this account be placed on a payment plan? Payment plans may prevent avoidable late fees or collection activity.
Financial assistance Can you send me the financial assistance application and eligibility rules? Patients may qualify based on income, household size, insurance status, or hardship.
Itemized bill Can I receive an itemized bill with dates, codes, payments, adjustments, and patient responsibility? Itemized bills help with appeals, insurance questions, HSA/FSA records, and error checks.
Cost warning: Price transparency files and estimates are not the same as the final amount owed. Final cost can change based on diagnosis, complications, length of stay, procedures, medications, imaging, labs, physician services, and insurance processing.

Visitor rules, quiet hours, infection precautions, and caregiver planning

Visitor rules can change by unit, infection precautions, patient request, legal restrictions, behavior concerns, and care needs. Confirm current unit rules before a long drive.

Visitor topic Listed guidance Practical note
General visiting hours General inpatient visiting hours are listed as 6 a.m. to 9 p.m., with exceptions. Confirm unit-specific rules before visiting.
Number of visitors In general, two visitors may be permitted in a patient room at a given time. The primary nurse may restrict this if visitation disrupts care.
Overnight visitor From 9 p.m. to 6 a.m., accommodation for one visitor may be made with planning, approval, and security clearance. Ask the nurse before assuming overnight visitation is allowed.
Isolation patients In general, only one visitor may be allowed, and PPE rules must be followed. Visitors cannot be present during aerosolizing procedures.
Respiratory symptoms Visitors must not have respiratory illness symptoms or current or recent fever. Do not visit while sick; call the unit about alternatives.
Behavior contract UofL Hospital may require a behavior contract when a visitor routinely interferes with care. Disruptive behavior can result in removal or restriction.
Caregiver script: “I’m visiting a patient at UofL Hospital. Can you confirm the unit’s current visitor rule, visiting hours, room number, parking recommendation, and whether any isolation or quiet-time restrictions apply?”

Patient dining, cafeteria, Starbucks, gift shop, Wi-Fi, and comfort details

These practical details help families during longer stays, waiting periods, procedures, and discharge planning.

Patient meals

Patient meal times are listed from 7 a.m. to 7 p.m. A Food and Nutrition team member may help patients make meal selections.

Food and Nutrition phone

For UofL Hospital patient meal questions, the Food and Nutrition number is 502-562-6767.

Patio Café and Starbucks

The Patio Café is on the basement level of the UofL Health – Jackson Street Outpatient Center. Starbucks is listed on the first floor of UofL Hospital.

Gift shop

Lori’s Gifts is located on the first floor of UofL Hospital and lists consumables, fashion, balloons, plush items, tech items, greeting cards, religious items, and fresh flower bouquets.

Wi-Fi

UofL Hospital patient and visitor information lists free Wi-Fi. The network name is ulhguest.

Comfort items

The patient guide references hygiene products, campus maps, parking maps, guest passes, TV channel guides, pharmacy services, social services, interpretation services, and chaplaincy services across the health system.

Discharge checklist for patients and caregivers

Before leaving the hospital, make sure the patient and caregiver understand the diagnosis, medication changes, warning signs, follow-up, and pending results.

Confirm the diagnosis and care plan. Ask what condition was treated, what improved, what remains uncertain, and which symptoms should prompt a return to the ER.
Review every medication. Ask why each medication is prescribed, when to take it, how to take it, possible side effects, and which old medications should stop.
Clarify activity and diet rules. Ask when the patient can safely resume walking, driving, work, bathing, lifting, eating, or normal daily activities.
Confirm follow-up appointments. Ask when the follow-up is, who it is with, where it is located, and why the appointment is needed.
Ask about pending results. Ask whether any lab, imaging, culture, pathology, or specialist result is still pending and where it will appear in the portal.
Discharge question script: “Before we leave, can you review the diagnosis, medication changes, warning signs, follow-up appointments, pending tests, activity limits, and who to call if symptoms return?”

Quality, safety, patient concerns, and public identity details

This section helps users verify the hospital and understand where to raise care-experience concerns.

Topic Useful detail Patient action
Hospital identity UofL Health – UofL Hospital is the official current name used by UofL Health for the downtown hospital. Use the full name and 530 S. Jackson Street address for insurance, records, and directions.
Teaching hospital UofL Hospital is described as an academic teaching and research hospital. Ask who is supervising care if trainees, residents, students, or multiple teams are involved.
Patient experience concern Patient and Family Relations can be reached at 502-562-3775 for formal concerns when issues are not resolved by the care team. Document dates, unit, names if known, concern, requested resolution, and follow-up contact information.
Cleanliness concern UofL Hospital patient information asks patients to tell staff if something is not clean so it can be addressed. Tell the nurse, charge nurse, or unit leader during the visit instead of waiting until discharge.
Zero tolerance policy The patient guide includes a zero tolerance policy for abusive or violent behavior toward patients, staff, and visitors. Use respectful communication and ask for a supervisor if a conflict needs escalation.
External complaint options The patient guide lists The Joint Commission and the Kentucky Cabinet of Health Services Office of the Inspector General as external complaint contacts. Use external complaint routes for unresolved formal grievances or regulatory concerns.

What top listings often miss about UofL Hospital

Search listings usually answer “where is it?” but not “what do I do next?” This guide adds the missing patient workflow details.

Common listing detail Why it is incomplete What this guide adds
One phone number Main operator, ER, admissions, records, portal help, billing, dining, and patient relations use different routes. Task-based phone directory with direct numbers and when to use each one.
Address only Downtown campus includes multiple UofL Health buildings near each other. Wrong-building guidance for UofL Hospital, Jackson Street Outpatient Center, Chestnut Street Outpatient Center, Jewish Hospital, Frazier Rehab, and Brown Cancer Center.
“Hospital services” A service list does not explain what patients should ask before ER, admission, imaging, discharge, billing, or records requests. ER, admissions, services, portals, records, billing, and discharge checklists.
Portal link Patients may not know whether to use MyHealthNow or MyChart. Portal split by hospital/ER/radiology versus UofL Physicians/Urgent Care Plus.
Map card Maps may not show construction warnings, weekend garage rule, pedway details, parking pass notes, or directions number. Parking, construction, direction, and check-in guidance from official patient pages.

Official source checklist used for this guide

Use these sources for final confirmation because hospital phone routing, visitor rules, records instructions, billing links, parking notes, and patient services can change.

Official source What it helps verify When to open it
UofL Hospital location page Address, main phone, teaching hospital description, campus role, trauma, stroke, burn, and cancer care summary. Open before relying on third-party directories.
UofL Hospital Emergency Room page ER address, ER phone, and emergency care provider/location context. Open for ER-specific address and phone confirmation.
Admissions page Admissions phone, pre-registration, insurance, main admissions office, Labor and Delivery, and Chestnut Street check-in guidance. Open before scheduled admission, procedure, or surgery check-in.
Patient portals page MyHealthNow versus MyChart use, portal features, and support phone numbers. Open when results, summaries, medications, or bills are missing from the expected portal.
Medical records requests page Release of Information address, fax, online request route, HIM phone, records status email, radiology image email, Stratus, and PocketHealth. Open before requesting hospital records or radiology images.
Pay My Bill page UofL Hospital facility bill link, assistance phone numbers, mail-payment route, physician-bill route, and financial assistance references. Open when paying a bill or resolving account questions.
Parking page Parking garage address, credit-card note, weekend free parking window, pedway, inpatient pass, and additional-pass fee. Open before scheduled downtown campus visits.
Visitor policy page General visitor hours, two-visitor guidance, isolation rules, overnight visitor approval, respiratory illness restrictions, and behavior contract rules. Open before visiting a patient or staying overnight.
Welcome Guide for Patients and Guests PDF Patient guide information including portal, billing, records, care-team communication, zero tolerance policy, discharge planning, and facility resources. Open when preparing for an inpatient stay or helping a hospitalized family member.
Cafeteria page Patient dining, Food and Nutrition number, Patio Café, Starbucks, and nearby food options. Open during long appointments, admissions, and family visits.
Independent guide notice: USHospitalGuides.com is not UofL Health, not UofL Hospital, not an emergency service, and not a government agency. Use official UofL Health pages, your insurer, and the hospital directly for final medical, billing, visitor, and records decisions.

Important medical and safety disclaimer

This guide helps with hospital location, contact, portal, records, billing, visitor, parking, and preparation information. It does not provide diagnosis, treatment, medical advice, or emergency triage.

For emergencies, call 911. Do not use this page, search results, map listings, portal messaging, or email when a patient may need immediate emergency medical care.

UofL Health UofL Hospital FAQs

These questions focus on address, phone numbers, ER access, admissions, parking, portals, records, billing, visitors, and patient preparation.

1. What is the address of UofL Health UofL Hospital?
UofL Health – UofL Hospital is located at 530 S. Jackson Street, Louisville, KY 40202. Use this address for the main hospital, emergency room, admissions, inpatient care, and map directions.
2. What is the main phone number for UofL Health UofL Hospital?
The main phone number for UofL Health – UofL Hospital is 502-562-3000. Use it for operator routing, general hospital questions, patient room help, and department transfer requests.
3. What is the phone number for the UofL Hospital Emergency Room?
The listed UofL Hospital Emergency Room phone number is 502-562-3015. For life-threatening symptoms, call 911 instead of waiting on a phone call.
4. Where is the UofL Hospital admissions office?
The main admissions office is on the first floor of UofL Hospital at 530 S. Jackson Street, behind the main information desk. For questions, call admissions at 502-562-4960.
5. Where do Labor and Delivery patients go at UofL Hospital?
Official admissions guidance says Labor and Delivery patients may go straight to the Center for Women & Infants on the third floor of UofL Hospital.
6. Which portal should I use for UofL Hospital records?
Use MyHealthNow for UofL Health hospital, emergency department, radiology, Brown Cancer Center, Frazier Rehabilitation Institute, and hospital-based clinic visits. Use MyChart for UofL Physicians and Urgent Care Plus visits.
7. How do I request medical records from UofL Hospital?
Use the UofL Health medical records request page. Requests may be sent by mail to Release of Information, 225 Abraham Flexner Way, Suite 650, Louisville, KY 40202; faxed to 502-627-1806; or submitted through the online release form.
8. How do I pay a UofL Hospital bill?
Use the UofL Health Pay My Bill page and choose UofL Health – UofL Hospital for facility bills. For assistance, call 502-681-1440 or 833-392-2783. UofL Physicians bills may use MyChart or a separate physician billing route.
9. What are the general visitor hours at UofL Hospital?
UofL Health visitor guidance lists general inpatient visiting hours as 6 a.m. to 9 p.m., with exceptions. Overnight visitor accommodations may require advanced planning, unit manager approval, and security clearance.
10. What should I bring for an ER visit, admission, or procedure?
Bring photo ID, insurance card, medication list, allergy list, emergency contact, current medical conditions, provider instructions, preferred pharmacy, and advance directive if available. Do not delay emergency care to search for paperwork.