Banfield Pet Hospital vet care, local hospital finder, phone numbers, appointments, wellness plans, records, and emergency guidance
Banfield Pet Hospital is a large preventive veterinary care network with more than 1,000 hospitals across the United States and Puerto Rico. Because Banfield is a national network, the correct address, local phone number, hours, doctors, and pricing depend on the specific hospital you choose.
This guide helps pet owners do the practical tasks that basic listings often miss: find the nearest Banfield, choose the right contact number, schedule an in-room or drop-off visit, use MyBanfield, compare wellness plans with insurance, request records, prepare forms, understand pricing, and know when to use an emergency veterinary hospital instead.
Use Banfield’s official location finder to get the correct clinic address, hours, local phone number, services, and appointment options.
Banfield lists more than 1,000 hospital locations across the U.S. and Puerto Rico.
Banfield says it began in Portland, Oregon and later became part of the Mars family of businesses.
Services commonly include wellness exams, vaccines, diagnostics, dental care, spay/neuter, surgery, and routine pet health support.
Corporate headquarters are listed at 18101 SE 6th Way, Vancouver, WA 98683. This is not a pet-care appointment address.
Use MyBanfield or the Banfield app for appointments, records, visit summaries, invoices, reminders, and account management.
Start here: what Banfield can and cannot solve
Banfield is useful for preventive care, routine veterinary visits, wellness plan services, records, and many common pet concerns. For serious emergencies, use an emergency veterinary hospital.
| Your need | Best route | Prepare before you contact Banfield |
|---|---|---|
| Find the closest Banfield | Use the official Banfield location finder and search by ZIP code or city and state. | Your ZIP code, pet species, visit reason, preferred appointment type, and whether you need a full-service hospital. |
| Book a routine vet appointment | Use the appointment page, MyBanfield, Banfield app, or call the local hospital. | Pet name, species, age, vaccines, symptoms, medications, prior records, and payment method. |
| Drop-off appointment | Confirm paperwork and timing with the local Client Service Coordinator. | Keep your phone available because the team may call to authorize care and tell you when pickup is ready. |
| Wellness plan question | Call OWP enrollment at 866-277-7387 or use Banfield’s wellness plan pages. | Pet type, age, current health concerns, preventive services needed, budget, and whether you want monthly payments. |
| OWP billing or payment | Call 866-935-5738 for Optimum Wellness Plan billing and payment questions. | Client ID, pet name, plan name, billing method, statement, and the exact question. |
| Plan cancellation or general plan question | Call or text 888-649-2716 for plan cancellations and general questions. | Client ID, pet name, plan terms, monthly payment status, and services already used. |
| Medication refill or online order | Use the local hospital, MyBanfield, Banfield Shop, or call online order support at 888-626-3992. | Medication name, dose, pet weight, remaining supply, delivery address, and whether vet approval is needed. |
| Emergency symptoms | Contact a local emergency veterinary hospital immediately. | Symptoms, timing, toxin package if relevant, current medications, allergies, and safe transport method. |
Banfield near me: local map, address, and hospital finder
There is no single Banfield appointment address for this national keyword. Use the local finder to confirm the specific hospital’s address, phone number, hours, services, and appointment availability.
Search your city or ZIP code
Use this map search as a quick locator, then open the official Banfield location page for final details.
Banfield Pet Hospital contact numbers and what each one is for
Most pet owners need a local hospital number first. National numbers are best for wellness plan billing, online orders, website issues, or general support.
| Contact route | Phone / address | Use it for |
|---|---|---|
| Local Banfield hospital | Use the official location finder | Appointments, local hours, local doctor availability, pet records, drop-off timing, refill pickup, vaccine questions, and walk-in availability. |
| OWP enrollment | 866-277-7387 | New Optimum Wellness Plan enrollment questions and plan shopping help. |
| OWP billing and payment | 866-935-5738 | Plan billing, payment method, statement, and monthly payment questions. |
| Plan cancellation and general questions | 888-649-2716 | Phone/text route for plan cancellation and general plan questions. |
| Online order and home delivery | 888-626-3992 | Banfield Shop orders, home delivery questions, medication shipping, and order support. |
| Website questions and support | 877-656-7146 | Website support, MyBanfield access issues, duplicate user errors, locked account issues, Client ID help, and login troubleshooting. |
| Payment method update note | 866-894-7927 | The login page references this number for updating certain payment methods. Check your MyBanfield account first. |
| Corporate headquarters | 18101 SE 6th Way, Vancouver, WA 98683 | Corporate reference only. Use local hospitals and official support routes for pet care. |
How to schedule a Banfield veterinarian appointment
Banfield offers local appointments through its website, MyBanfield, the Banfield app, and local hospital teams. Appointment types can vary by location.
Banfield veterinary services: what is commonly offered
Exact services vary by hospital. Call the local Banfield before booking surgery, exotic pet care, medical grooming, end-of-life care, advanced imaging, or any time-sensitive concern.
| Care area | What Banfield commonly lists | Practical owner question |
|---|---|---|
| Wellness and preventive care | Routine exams, vaccines, parasite prevention, wellness testing, life-stage care, microchipping, and preventive planning. | Which vaccines, tests, and preventives are recommended for my pet’s age, lifestyle, travel, boarding, and local risk? |
| Dogs and cats | Puppy, kitten, adult, and senior care; wellness exams; vaccines; dental care; diagnostics; medication support; spay/neuter; and common illness visits. | Does my pet need a wellness visit, sick visit, dental estimate, senior testing, or referral? |
| Vaccinations | Dog vaccines can include rabies, distemper/parvo, leptospirosis, Lyme, Bordetella, and boosters when recommended. Cat vaccines can include rabies, FVRCP, and feline leukemia when recommended. | Which vaccines are core, lifestyle-based, required for boarding, or due for booster timing? |
| Dental cleaning and dental surgery | Dental cleanings, oral exams, bloodwork, anesthesia, polishing, scaling above and below the gumline, dental radiographs when requested, and extractions when needed. | Does the estimate include bloodwork, anesthesia, dental radiographs, extractions, pain medication, and recheck? |
| Diagnostics and imaging | Lab testing, x-rays, imaging, blood pressure, and other diagnostics depending on location and case need. | Will sedation or anesthesia be recommended for the imaging test, and how will results be shared? |
| Surgery | Spay/neuter, dental surgery, soft-tissue procedures, mass removal, fracture repair, hernia correction, and referrals when specialized care is needed. | What anesthesia monitoring, pain control, pre-op bloodwork, fasting rule, and discharge plan apply? |
| Exotic pets | Some locations offer care for birds, reptiles, rabbits, rodents, and small mammals. | Does this specific hospital currently see my pet’s species and have the right veterinarian available? |
| Medical grooming | Some hospitals offer medical grooming under veterinary supervision for pets with severe matting, skin conditions, mobility concerns, or anxiety. | Is medical grooming available at this location, and will restraint, sedation, or anesthesia be needed? |
| End-of-life care | Quality-of-life consultations, euthanasia planning, comfort discussion, quiet handling, and compassionate support. | Can I choose the timing, room setup, presence during euthanasia, after-care option, and payment process? |
| Interpretation support | Banfield states that free interpretation services are available for more than 350 languages. | Can interpretation be arranged before my appointment so I can understand the diagnosis and treatment plan? |
Optimum Wellness Plans: what they help with and what they are not
Banfield Optimum Wellness Plans are preventive care packages for dogs, cats, puppies, and kittens. They are useful for predictable routine care, but they are not the same as accident-and-illness pet insurance.
What OWP is designed for
Wellness plans help bundle preventive services such as office visits, exams, vaccines, fecal testing, deworming, diagnostics, dental options, and life-stage care depending on the plan level.
What OWP is not
A wellness plan is not full pet insurance. It does not replace accident-and-illness insurance for emergencies, unexpected surgery, outside specialists, severe injury, or major unexpected illness.
Plan usage
Banfield says pets usually receive plan services during comprehensive exams. If everything cannot be completed in one visit, another appointment can be made because plans include unlimited office visits.
Emergency exam perk
Banfield dog and cat plan pages describe one waived emergency or specialty care exam fee at participating BluePearl Pet Hospitals or VCA Animal Hospitals, up to a stated value. Confirm eligibility before relying on this perk.
| Plan question | Why it matters | Ask before enrollment |
|---|---|---|
| What services are included? | Plans differ by pet age, species, preventive needs, and plan level. | Which exams, vaccines, diagnostics, dental services, and virtual services are included for my pet? |
| What services are excluded? | Some products and outside services may not be included. | Are outside specialists, therapeutic diets, custom compounded medications, cremation, state/county licenses, and PetSmart services excluded? |
| What happens if I cancel? | Plans are annual packages and services used may affect cancellation balance. | What do I owe if I cancel after using services? |
| Can I use any Banfield? | Banfield says plan users can visit Banfield hospitals nationwide, but appointment availability varies. | Can my pet use this plan at another Banfield while traveling? |
| Is pet insurance still needed? | Wellness care and emergency/accident coverage solve different problems. | Should I also compare accident-and-illness pet insurance for unexpected ER and specialty costs? |
MyBanfield app and account: appointments, records, invoices, Pet Chat, and reminders
The Banfield app and MyBanfield account help clients manage routine care without calling every time. Some features depend on whether your pet is an active Banfield client or enrolled in a plan.
Appointments
The app can schedule, cancel, and modify appointments at a local Banfield. Some appointment changes may require contacting the hospital directly.
Medical records
Banfield says the app lets clients view visit summaries, diagnoses, medications, invoices, and other care-history information.
Pet Chat
Pet Chat provides 24/7 access to veterinary professionals in most states for eligible OWP or Banfield Access Plan users. It is for advice, not emergency treatment.
Account and payments
Clients can manage account details, contact information, card on file, and plan payment method through the app or MyBanfield where supported.
Reminders
The app can help track upcoming care, vaccine reminders, appointments, and plan use for multiple pets.
Support hotline
For login, account lock, Client ID, duplicate user, or website support problems, Banfield pages reference 877-656-7146.
Banfield pricing, estimates, payment methods, and cost questions
Pricing is local and can vary by hospital, species, service, plan status, and what the veterinarian finds during the visit. Use the official price estimator for the location you plan to visit.
Official price estimator
Open Banfield service price estimator
- Choose dog or cat if prompted.
- Select the service category.
- Confirm the location because local pricing may differ.
- Remember that additional services, vaccines, tests, and medications may be recommended.
Wellness plan shopping
Open Optimum Wellness Plan page
- Choose dog, cat, puppy, or kitten.
- Compare included services and discounts.
- Ask about monthly payment rules before enrolling.
- Confirm what is not covered.
| Cost topic | What to ask | Why it matters |
|---|---|---|
| Office visit fee | Is there an office visit fee for this appointment, and is it waived by my plan? | Vaccines and other services may require an office visit fee if not covered by a plan. |
| Vaccines | Which vaccines are required today, which are optional, and which need boosters? | Lifestyle and local exposure risk affect vaccine recommendations. |
| Dental care | Does the estimate include bloodwork, anesthesia, cleaning, radiographs, extractions, and medication? | Dental costs can change after the mouth is examined under anesthesia. |
| Surgery | Does the procedure estimate include pre-op testing, IV catheter, fluids, anesthesia, monitoring, pain medicine, e-collar, and recheck? | Anesthesia and recovery safety steps can affect the estimate. |
| Plan card vs saved card | Which card is used for monthly plan payments and which card is saved for in-hospital or online pharmacy purchases? | Banfield distinguishes a plan payment method from saved cards used for other purchases. |
| Pet insurance documents | Can I get a diagnosis, itemized invoice, visit summary, and medical notes for my insurer? | Most pet insurance is reimbursement-based and may need documents after payment. |
Emergency and urgent pet care: when Banfield may not be the right stop
Banfield provides preventive and general veterinary care. If your pet is unstable or the local hospital is closed or unable to accept urgent cases, use a local emergency veterinary hospital.
| Situation | Use Banfield? | Safer action |
|---|---|---|
| Routine wellness, vaccine, dental estimate, senior check, refill, or prevention | Yes, schedule with your local Banfield if services are available. | Book through the location page, app, MyBanfield, or local hospital phone. |
| Mild but concerning symptoms during local hospital hours | Call first. Availability can vary. | Tell the local hospital the symptoms, timing, species, medications, and whether the pet is worsening. |
| Life-threatening symptoms | Do not wait for a routine appointment. | Contact a local emergency veterinary hospital immediately. |
| Suspected poisoning | Call a vet, ER hospital, or poison control immediately. | Bring the package and call ASPCA Animal Poison Control at 888-426-4435 or Pet Poison Helpline at 855-764-7661. |
| After-hours issue | Local Banfield may be closed. | Use a 24-hour emergency veterinary hospital or follow local after-hours instructions. |
Records, prescriptions, refills, online pharmacy, and transfer help
Banfield clients can often view records through the app or MyBanfield, but emergency hospitals, specialists, boarding providers, insurers, and new veterinarians may need specific documents.
| Need | Best route | What to request |
|---|---|---|
| Vaccine proof | Check MyBanfield or the Banfield app first, then call the local hospital if missing. | Rabies certificate, Bordetella proof, FVRCP, FeLV, DAPP, or other vaccine history required by boarding, grooming, travel, or licensing. |
| Full medical history | Ask the local Banfield hospital or use available records tools in MyBanfield. | Visit summaries, diagnoses, labs, imaging reports, medications, vaccine history, surgery notes, and dental notes. |
| Transfer to new vet | Ask Banfield to send records to the receiving veterinarian. | Receiving clinic name, phone, email, fax, pet name, owner name, and date range. |
| Emergency hospital records | Tell the ER vet your regular clinic is Banfield and request records be sent to or from Banfield. | ER discharge summary, labs, imaging report, medication list, diagnosis, and follow-up plan. |
| Medication refill | Call the local Banfield or use online pharmacy tools if available. | Medication name, dose, pet weight, remaining supply, side effects, and whether exam or lab monitoring is due. |
| Home delivery order | Use Banfield Shop or call online order support at 888-626-3992. | Order number, prescription approval status, shipping address, and whether the medication needs refrigeration or signature. |
Official drop-off form and appointment preparation details
Banfield’s patient drop-off and additional services sheet is useful because it shows what the hospital may ask before a drop-off visit or procedure.
Information the form asks for
The form asks for date, owner name, pet name, contact phone numbers, who can make medical and financial decisions, visit reason, symptoms, last meal time, medication/vaccine reaction history, current medications, pickup time, and refill needs.
Visit reasons listed
Examples include preventive care, comprehensive exam, dental prophylaxis, spay or neuter, behavioral questions, weight management, nutritional questions, other surgical procedure, illness, and injury.
Symptom concerns listed
The form includes eating, drinking, bad breath, excessive sleeping, weight loss, weight gain, itching or scratching, difficulty rising, scooting, shaking head, car sickness, vomiting, diarrhea, skin masses or lesions, behavioral problem, and urination issues.
Additional services listed
Additional service prompts include pre-medication before vaccines, heartworm prevention, flea and tick prevention, microchip, pedicure, anal gland expression, and skin or dental care products.
Anesthesia notes
The form references preanesthetic blood panel, pain management, and critical intervention permissions for pets receiving anesthesia that day.
Why this matters
Completing these details helps the veterinary team understand risk, contact the right decision-maker, authorize care, prepare estimates, and reduce delays during a drop-off appointment.
Patient drop-off sheet PDF
Open Banfield drop-off and additional services sheet
- Ask your local hospital whether this form is still required.
- Complete contact and permission details before the visit.
- List medications, reactions, symptoms, and refill requests clearly.
- Keep your phone available during the drop-off window.
Appointment preparation page
Open Banfield visit preparation guide
- Check whether your appointment is drop-off, in-room, or virtual.
- Ask if pre-visit paperwork is needed.
- Bring a fresh fecal sample if requested.
- Prepare questions before the appointment.
How to choose the right Banfield location
Not every Banfield has the same schedule, local team, service mix, exotic-pet availability, surgery availability, or appointment type on a given day.
| Question | Why it matters | Ask the local hospital |
|---|---|---|
| Is this a full-service Banfield, express location, PetSmart location, or mobile van? | Location type can affect services, appointment length, and available procedures. | “Does this location provide the service my pet needs?” |
| Do they see my pet’s species? | Exotic-pet services vary by hospital. | “Do you currently treat rabbits, birds, reptiles, ferrets, guinea pigs, or small mammals?” |
| Is the appointment in-room or drop-off? | Drop-off visits require phone availability and treatment authorization while the pet is in the hospital. | “Will I stay with my pet or leave my pet for an extended visit?” |
| Can they handle same-day illness? | Local schedule and staffing can limit urgent availability. | “My pet has __ symptoms. Can you see us today, or should we go to urgent care or ER?” |
| Is surgery or dental available there? | Some procedures may require a specific doctor, day, equipment, or referral. | “Can this location provide the procedure and anesthesia monitoring my pet needs?” |
| Can I use my plan there? | Banfield plan use may travel across Banfield hospitals, but appointment availability still varies. | “Can this hospital access my pet’s plan and records today?” |
What top Banfield listings often miss
Search results, app store pages, map listings, and review pages can help locate a hospital, but they often miss the practical steps needed before a real visit.
| Common listing detail | Why it is incomplete | What this guide adds |
|---|---|---|
| One local address | Banfield has many locations, so the right address depends on the ZIP code or city. | A location finder, map search, headquarters caution, and local verification checklist. |
| One phone number | Local hospitals, OWP enrollment, OWP billing, plan cancellation, online orders, website support, and payment updates use different routes. | Task-based contact table with the purpose of each number. |
| “Wellness plan” mention | Many users confuse preventive wellness plans with accident-and-illness pet insurance. | Wellness plan versus insurance explanation and enrollment questions. |
| Basic services list | A service list does not explain what varies by location or what to ask before surgery, dental, imaging, or exotic care. | Care-area table with practical owner questions and local confirmation notes. |
| Portal link | A login page alone does not explain Client ID, locked accounts, records, invoices, payments, or Pet Chat limits. | MyBanfield app workflow, support hotline, records route, and emergency caution. |
| Reviews and complaints | Reviews do not show what paperwork, permission, pickup timing, and payment questions apply to a drop-off visit. | PDF/form-based drop-off checklist and decision-maker preparation. |
Official source checklist used for this Banfield guide
Use official Banfield pages for final confirmation because hospital hours, services, local phone numbers, appointment types, pricing, plan terms, and support routing can change.
| Official source | What it helps verify | When to open it |
|---|---|---|
| Banfield location finder | Local hospital address, local phone, hours, location type, appointment options, and service availability. | Open before booking, driving, or calling a local hospital. |
| Banfield contact page | OWP enrollment, OWP billing, cancellation/general questions, online order support, website support, and headquarters address. | Open for national support routing and corporate contact details. |
| Make appointment page | Appointment booking flow, login option, guest flow, and emergency caution. | Open when scheduling routine care. |
| Preparing for your visit | Drop-off appointments, in-room appointments, virtual visits, paperwork, phone availability, payment setup, fecal sample guidance, and Pet Chat. | Open before your first visit or drop-off appointment. |
| Banfield services page | Preventive care, vaccines, diagnostics, imaging, dental, surgery, exotic pet variation, end-of-life care, medication, medical grooming, DNA testing, interpretation services, and emergency symptoms. | Open when deciding whether Banfield handles your pet’s need. |
| Optimum Wellness Plans | Plan shopping, dog/cat/puppy/kitten plans, included preventive care, discounts, and virtual-care benefits. | Open before enrolling in a wellness plan. |
| OWP FAQ | Plan billing, saved card versus plan card, service usage, cancellation questions, and plan management details. | Open before canceling, changing payments, or comparing plan value. |
| Banfield app page | App features, appointment management, medical records, invoices, account management, and Pet Chat availability. | Open when setting up MyBanfield or managing records. |
| Price estimator | Local pricing tool and reminders that office visits, vaccines, procedures, and additional services can vary. | Open before budgeting for a visit, vaccine, dental cleaning, or surgery. |
| Patient drop-off and additional services PDF | Drop-off visit questions, medical/financial authorization, symptoms, medications, adverse reaction history, refills, preventive options, anesthesia notes, pain management, and critical intervention permissions. | Open before a drop-off visit or procedure if your local hospital asks for paperwork. |
Important pet health and safety disclaimer
This guide helps with location finding, contact routes, appointments, records, wellness plans, app use, pricing, forms, and emergency planning. It does not diagnose, treat, prescribe, or replace veterinary care.
Banfield Pet Hospital FAQs
These questions focus on local addresses, phone numbers, appointments, wellness plans, MyBanfield, pricing, emergency limits, records, refills, and drop-off visits.