UPMC Children’s Hospital Pittsburgh phone numbers, ER, appointments, parking, visitor rules, MyCHP, records, and pediatric care
UPMC Children’s Hospital of Pittsburgh is a pediatric hospital in Pittsburgh’s Lawrenceville area. The main campus is listed at One Children’s Way / One Children’s Hospital Drive, 4401 Penn Ave., Pittsburgh, PA 15224, with the main hospital phone number 412-692-5325.
This guide is built for parents, guardians, caregivers, and referring providers who need practical next steps: which number to call, when to use the Emergency Department, how to schedule specialty care, where to park, how visitor badges work, how to use MyCHP, and how to request records or billing help.
One Children’s Way / One Children’s Hospital Drive, Pittsburgh, PA 15224.
Use for general information, patient information, and all other calls.
Pediatric ED is on Floor 1 and is staffed 24 hours a day, seven days a week.
Physician Referral Service for help making a pediatric specialty appointment.
Use for health information management and records requests.
Useful before driving to Lawrenceville, especially during roadwork or bad weather.
Start here: choose the right UPMC Children’s route
Parents often search the hospital name but need a specific action. Use this table before calling, driving, or using the portal.
| Need | Best next step | Prepare before you act |
|---|---|---|
| Life-threatening emergency | Call 911 or go to the nearest emergency department. For UPMC Children’s ED, call 412-692-5555. | Child’s age, symptoms, allergies, medications, medical history, and the time symptoms started. |
| Specialist appointment | Use online scheduling, Find a Doctor, or call Physician Referral Service at 412-692-7337. | Referral order, insurance card, diagnosis, prior tests, imaging, and preferred location. |
| Two or more appointments | Contact Visit Navigation Services at 412-692-5687 or email visitnavigation@chp.edu. | Specialties needed, dates available, child’s limitations, travel needs, and lodging concerns. |
| Parking or directions | Call Directions at 412-692-8088 and check the official directions page before leaving. | Which entrance you need: Emergency Department, main lobby, outpatient floors, surgery, or inpatient unit. |
| Medical records | Call Medical Records at 412-692-5280 or use UPMC’s records request process. | Parent or legal guardian details, patient information, dates of service, and destination fax/email if records are being sent. |
| Billing question | Call Billing Inquiries at 888-873-0698 or use UPMC bill-pay resources. | Statement, account number, insurance card, date of service, and any financial assistance application status. |
UPMC Children’s Hospital Pittsburgh key phone numbers
Use the direct number when possible. It saves time compared with calling the operator for every issue.
| Department or need | Phone number | Use this for |
|---|---|---|
| Information / General Inquiries | 412-692-5325 | Main hospital information, patient information, and all other calls. |
| Emergency Department | 412-692-5555 | Pediatric emergency department information; call 911 for life-threatening emergencies. |
| Physician Referral Service | 412-692-7337 | Help finding a pediatric specialist or scheduling an appointment. |
| Directions | 412-692-8088 | Driving help, Lawrenceville route questions, and entrance planning. |
| Medical Records | 412-692-5280 | Requesting or transferring records for inpatient, same-day surgery, and outpatient care. |
| Radiology / Imaging Services | 412-692-5717 | Imaging service questions; ask separately about radiology image copies. |
| Billing Inquiries | 888-873-0698 | Hospital bill questions, statement questions, and payment support. |
| Patient Representative | 412-692-5489 | Concerns, compliments, care-experience questions, or help escalating a non-emergency issue. |
| Condition Help | 412-692-3456 | In-hospital safety hotline when a patient’s condition worries the family and the care team has already been alerted. |
| Pittsburgh Poison Center | 800-222-1222 | Poison exposure questions; call 911 for severe symptoms. |
| Family Resource Center | 412-692-5288 | Family resources, support services, and non-clinical help during a hospital stay. |
| Welcome / Information Center | 412-692-7240 | Visitor badges, directions inside the hospital, parking/cashier information, wheelchairs, and interpreter support requests. |
Google map, Lawrenceville parking, entrances, valet, and garage rates
UPMC Children’s main campus is in Lawrenceville. Parking choice depends on whether you are going to the Emergency Department, outpatient services, surgery, or an inpatient unit.
UPMC Children’s Hospital of Pittsburgh
One Children’s Way / One Children’s Hospital Drive
4401 Penn Ave.
Pittsburgh, PA 15224
Main: 412-692-5325
| Parking or entrance | Best use | Practical note |
|---|---|---|
| Mid-Campus Garage | Primary parking for inpatient families and visitors. | Located on 45th Street; protected walkways connect to the first floor and Transformation Corridor toward the Welcome Center. |
| Penn Garage | Primarily outpatient family and Emergency Department parking. | Underground garage with access from 44th Street; Grape elevators connect to outpatient services on Floors 1 through 4. |
| Emergency Department access | Urgent arrival, ED drop-off, and ED parking. | Follow signs for the Emergency Department from 44th Street; ED entrance and waiting area are on Floor 1. |
| Valet parking | When valet service is required. | Use the main drive entrance on 45th Street and confirm current availability before relying on valet. |
| EV charging | Electric vehicle charging. | UPMC lists two reserved EV spaces on Level 2 of the Mid-Campus Garage. |
| Garage time | Listed rate | Payment note |
|---|---|---|
| 0–3 hours | $4.00 | Rates are for Mid-Campus and Penn garages; confirm current posted rates on arrival. |
| 3–6 hours | $7.00 | Keep your ticket with you if using pay stations. |
| 6–8 hours | $10.00 | Long appointments can cross into a higher time band. |
| 8–24 hours | $20.00 | Ask the cashier about inpatient parking passes if your child is admitted. |
| Pay stations | Cash and credit cards | UPMC’s parking page states pay stations do not accept debit cards. |
Emergency Department at UPMC Children’s Hospital Pittsburgh
The Emergency Department is for children with acute illness, injury, worsening chronic problems, and urgent conditions that need pediatric emergency evaluation.
Emergency Department phone
The ED is listed on Floor 1 at 4401 Penn Avenue. For life-threatening symptoms, call 911 first.
Staffing note
UPMC states an attending-level pediatric emergency physician is on duty for direct patient care and supervision in the Emergency Department 24 hours a day, seven days a week.
| Situation | Best action | Bring or tell staff |
|---|---|---|
| Severe breathing problem, blue lips, unresponsiveness, major trauma, or uncontrolled bleeding | Call 911. | Medication list, allergies, medical conditions, and the time symptoms started if you can do so safely. |
| Possible poisoning or overdose | Call 911 for severe symptoms or Poison Center at 800-222-1222 for poison guidance. | Container, medication bottle, plant/photo, amount, and exposure time. |
| Child has urgent symptoms but is stable enough for transport | Go to the Emergency Department or call 412-692-5555 for ED information. | Insurance card, ID, medication list, prior hospital records, and specialist contact if applicable. |
| Minor illness or injury without emergency signs | Check UPMC Children’s Express Care, Ortho Urgent Care, primary care, or your pediatrician. | Symptom timeline, fever readings, photos, and current medications. |
How to schedule appointments and coordinate multiple visits
UPMC Children’s offers online scheduling and physician referral support. Some services require a provider order, referral, insurance authorization, or department-specific scheduling.
Pediatric services, specialty programs, and when to use each option
UPMC Children’s publishes a large pediatric service directory. The list below focuses on high-intent services families commonly search for before calling or arriving.
| Service area | What families commonly need | Practical next step |
|---|---|---|
| Emergency Medicine | Acute illness, worsening chronic problems, injuries, poisoning concerns, severe symptoms, or emergency evaluation. | Use the Emergency Department for emergency symptoms; call 911 for life-threatening events. |
| Express Care | In-person or video care for urgent but non-emergency pediatric needs. | Check current Express Care locations and wait times before choosing ED vs urgent care. |
| Brain Care Institute | Neurology, neurosurgery, seizures, brain injury, developmental concerns, and complex nervous-system issues. | Ask whether your child needs records, imaging, EEG results, or referral notes before scheduling. |
| Heart Institute | Cardiology, heart surgery, congenital heart care, rhythm concerns, and follow-up after cardiac testing. | Bring prior echocardiogram, EKG, surgical records, medication list, and cardiology notes. |
| Cancer and Blood Disorders | Oncology, hematology, chemotherapy-related care, anemia, bleeding disorders, and complex blood conditions. | Ask the referring provider to send pathology, labs, imaging, treatment history, and medication list. |
| Endocrinology | Diabetes, growth, thyroid, puberty, adrenal, and hormone-related conditions. | Bring glucose logs, pump data, lab results, growth charts, and medication/supply list. |
| Gastroenterology | Abdominal pain, inflammatory bowel disease, reflux, feeding issues, liver concerns, and GI procedures. | Bring growth charts, stool history, diet notes, prior scopes, imaging, labs, and current medicines. |
| ENT | Ear, nose, throat, airway, tonsil, adenoid, hearing, and sinus concerns. | Bring hearing tests, sleep-study results, antibiotic history, and prior operative notes if applicable. |
| Neonatology / NICU | Newborn intensive care, prematurity, high-risk newborns, and complex neonatal follow-up. | Coordinate through your obstetric, newborn, or referring hospital team when possible. |
| Transplant Programs | Pediatric transplant evaluation, surgery, medication management, and long-term follow-up. | Expect detailed records review, insurance coordination, lab monitoring, and family education. |
MyCHP patient portal, proxy access, passwords, and MyUPMC difference
UPMC Children’s uses MyCHP for Children’s Hospital patient information. Families should not assume MyUPMC contains the same Children’s Hospital records.
MyCHP is for Children’s Hospital
MyCHP is a free, secure portal for patients seen at UPMC Children’s Hospital of Pittsburgh. Most physicians and departments at the hospital participate, but families should confirm with the care team.
MyCHP vs MyUPMC
UPMC states MyCHP and MyUPMC are separate portals. MyCHP is for Children’s Hospital information, while MyUPMC covers most UPMC adult services and Children’s Community Pediatrics, with limited Children’s Hospital appointment information.
Password help
Use the “Forgot password?” link on the login page. UPMC also lists 1-877-621-8014 for password reset help.
Proxy access note
Parents and guardians may need proxy access setup for a child’s portal. Portal access is convenient but is not a substitute for emergency care or a complete medical-record request.
Visitor information, badges, confidentiality code, and hospital access
Visitor rules protect children, families, staff, and privacy. Always check the official visitor page for current infection-control rules before visiting.
| Visitor topic | What UPMC Children’s states | Practical tip |
|---|---|---|
| Parents and guardians | Parents are welcome to be with their children 24 hours a day unless medical or nursing staff advise otherwise. | Ask the unit about sleep space, quiet hours, badge access, and overnight expectations. |
| Other visitors | Other family members and friends may visit during regular visiting hours. | Confirm age limits, mask rules, number of visitors, and unit restrictions before arriving. |
| Visitors ages 2 to 18 | Visitors between 2 and 18 must be accompanied by an adult and must be able to wear a mask. | Call the unit first if a sibling is visiting, especially during respiratory season. |
| Visitor badges | Badges must be worn at all times while visiting in the hospital. | Build extra time into your arrival for ID, badge, and elevator access. |
| Badge locations | Badges are issued at the Welcome/Information Center on Floor 1A from 7 a.m. to 10:30 p.m. daily or in Admitting on Floor 1B. Off-hours badging is available at the Emergency Department patient access desk. | Use the Welcome Center for daytime visits and ED patient access for off-hours access questions. |
| Confidentiality code | Parents or legal guardians receive a six-digit identification number for safety and confidentiality. | Keep the code private and available when requesting inpatient access or information. |
Medical records, radiology images, amendments, and billing records
Records are especially important for second opinions, school plans, specialists, legal guardianship documentation, insurance claims, and out-of-state care.
| Record need | Best route | Prepare these details |
|---|---|---|
| Hospital medical records | Call 412-692-5280 or use UPMC’s medical-record request process. | Child’s full name, date of birth, parent/legal guardian details, dates of service, and where records should be sent. |
| Radiology images | Contact the radiology department at the facility where imaging was performed. | Exam date, imaging type, ordering provider, receiving physician, and whether images are needed digitally. |
| Billing records | Call UPMC billing support rather than the medical records department. | Statement number, date of service, insurance information, and account holder details. |
| Record amendment | Use UPMC’s patient amendment to PHI process if a clinical document is incorrect or incomplete. | Exact document, date, requested correction, reason, and supporting details. |
| Portal copy vs full chart | Use MyCHP for available portal information; use medical-record release for a complete official record. | Know whether you need quick viewing, specialist transfer, legal copy, school documentation, or insurance proof. |
Billing, insurance, estimates, price transparency, and financial assistance
Hospital bills can include facility charges, professional fees, lab work, imaging, anesthesia, supplies, medications, and follow-up services. Ask questions before non-emergency services whenever possible.
Billing phone
Use for billing inquiries, statement questions, payment questions, and account issues.
Price transparency
UPMC provides price transparency resources and standard charge files. For scheduled services, ask for an estimate that matches the exact service, location, insurance, and provider.
Financial assistance
UPMC offers financial assistance resources for eligible patients. Ask early if you are uninsured, underinsured, or worried about paying the bill.
Insurance checklist
Confirm network status, prior authorization, referral rules, deductible, coinsurance, and whether the child’s specialist, hospital, imaging, lab, or procedure is covered.
Inside the hospital: Welcome Center, elevators, floor maps, pharmacy, and ED access
Families can lose time after parking if they do not know which entrance, elevator, or desk to use. Use this section before entering the building.
| Inside location | What it helps with | Practical note |
|---|---|---|
| Welcome / Information Center | Directions, visitor badges, parking/cashier/pay station information, wheelchairs, transportation arrangements, interpreter support, and general visitor help. | Located on Floor 1; listed hours are 7 a.m. to 10:30 p.m.; phone is 412-692-7240. |
| Grape elevators | Access from Penn Garage to outpatient services on Floors 1 through 4. | Useful for outpatient appointments and Emergency Department parking access. |
| Orange elevators | Access to inpatient and other areas that may require badges. | UPMC notes guests generally need an ID badge from the Welcome/Information Center for Orange elevator access. |
| Outpatient pharmacy | Prescription support after clinic visits, discharge, or procedures when available. | Ask the care team whether medication should be filled at the hospital pharmacy or your usual pharmacy. |
| Floor 1 map areas | ED entrance, ED waiting area, main lobby, Welcome Desk, parking cashier, pay stations, valet, ATM, elevators, and food/drink areas. | Review the official floor map before arrival if your visit is urgent or your child has mobility limitations. |
Family support, accommodations, language help, eCards, and patient concerns
UPMC Children’s includes support services beyond medical treatment. These resources help families navigate a long appointment, admission, or complex care plan.
Visit Navigation Services
Call 412-692-5687 or email visitnavigation@chp.edu when a returning patient needs help coordinating two or more appointments.
Family Resource Center
Call 412-692-5288 for family resources and support options during a hospital visit or stay.
Interpreter and communication help
The Welcome Center describes support for non-English-speaking and hearing-impaired patients and families, including foreign language interpreters, sign language interpreters, TDD/TTY devices, and other communication help.
Patient Representative
Call 412-692-5489 for care-experience concerns, compliments, or help when you need a non-emergency issue reviewed.
Provider referrals, diagnostic questions, and transfer planning
Referring physicians and advanced practice providers may need a different route than parents scheduling routine outpatient care.
| Provider need | Official route to check | Information to send |
|---|---|---|
| Specialist referral | Use UPMC Children’s Make a Referral resources or the service-specific phone number. | Referral reason, diagnosis, clinic notes, labs, imaging, insurance information, and urgency level. |
| Complex diagnostic consultation | UPMC lists Diagnostic Service Group support at 412-692-5135 for providers. | Clinical question, prior workup, relevant images, lab trends, and family contact details. |
| Multiple specialty visits | Returning patient families can use Visit Navigation Services. | All requested specialties, preferred timing, family travel limitations, and visit priorities. |
| Emergency transfer | Use the appropriate clinical transfer route, emergency services, or physician-to-physician direction. | Current status, vitals, medications, allergies, test results, imaging, and transport needs. |
Official source checklist used for this guide
These official pages are included so families can verify live details before making medical, travel, parking, billing, or records decisions.
| Official source | What it verifies | When to open it |
|---|---|---|
| UPMC Children’s main hospital page | Main address, primary phone, parent and visitor links, services, records, billing, and price transparency links. | Open before saving the address or choosing official hospital navigation pages. |
| Key phone numbers | Main number, ED, billing, directions, medical records, patient representative, physician referral, radiology, and poison center. | Open when you need a direct department number. |
| Emergency Department page | ED location, ED phone, 24/7 attending pediatric emergency physician coverage, and emergency department overview. | Open before driving to the ED when symptoms are urgent but not immediately life-threatening. |
| Schedule an appointment | Online scheduling, urgent-care options, Express Care, behavioral health walk-in information, and specialty appointment routes. | Open for outpatient appointment planning. |
| Clinical and support services | Pediatric services directory and frequently searched specialties. | Open when deciding which pediatric specialty or program fits the child’s condition. |
| Directions page | Driving directions, main campus routing, Emergency Department access, and route-planning notes. | Open before leaving for Lawrenceville. |
| Lawrenceville parking page | Mid-Campus Garage, Penn Garage, valet, EV charging, rates, pay stations, and cashier guidance. | Open before parking or planning inpatient visitor parking. |
| Visitor information | Parent presence, visitor ages, badge rules, confidentiality code, and hospital access guidance. | Open before visiting an admitted child. |
| MyCHP patient portal | MyCHP portal purpose, MyCHP vs MyUPMC difference, password help, and Spanish access note. | Open when checking portal access or setting up proxy access. |
| UPMC medical records | Records request process, billing record direction, radiology image routing, and amendment process. | Open when requesting records or correcting a clinical document. |
| UPMC billing resources | Billing help, financial assistance, price estimate resources, payment plans, and bill-pay routes. | Open before or after a scheduled service if cost is a concern. |
| Floor 1 map PDF | ED entrance, ED waiting area, Penn Garage access, Mid-Campus Garage route, main lobby, Welcome Desk, pay stations, cashier, valet, elevators, pharmacy, and other Floor 1 landmarks. | Open before an ED visit, outpatient appointment, or first-time hospital visit. |
Important medical and safety notice
This guide helps with hospital navigation, contact information, parking, portal use, records, billing, and visitor preparation. It does not diagnose symptoms or replace professional medical care.
UPMC Children’s Hospital Pittsburgh FAQs
These questions focus on address, phone numbers, emergency care, appointments, parking, visitors, MyCHP, records, billing, and pediatric services.