Orlando Health Horizon West Hospital: Contact & Patient Info

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Winter Garden, Florida · Patient Guide · Updated September 2026

Orlando Health Horizon West Hospital contact, ER, map, visitor rules, services, MyChart, records, billing, lab, and rehab help

Orlando Health Horizon West Hospital is a full-service hospital at 17000 Porter Rd., Winter Garden, FL 34787. The main switchboard listed by Orlando Health is 407-407-0000.

This guide is built for patients, caregivers, and families who need more than a basic map pin. It explains emergency routing, department phone numbers, registration, guest services, valet, cafeteria, lab, radiology, rehabilitation, MyChart, medical records, billing, financial assistance, and what to bring before a visit.

Call Main: 407-407-0000 Emergency: 911 Official Hospital Page Open MyChart
Emergency warning: If you or someone nearby has chest pain, stroke symptoms, severe trouble breathing, loss of consciousness, seizure, major trauma, heavy bleeding, severe allergic reaction, poisoning, or another life-threatening condition, call 911 immediately.
Hospital address 17000 Porter Rd.

Winter Garden, FL 34787. Use this address for GPS, rideshare, hospital forms, records, and appointment directions.

Main switchboard 407-407-0000

Use for general hospital routing, admitted-patient transfer help, visitor questions, and department connection.

Emergency Call 911

For life-threatening symptoms, call 911 first. The hospital’s ER is listed as 24/7 for adults and children.

Medical records 321-841-4449

Use for record request questions, urgent request support, and walk-in office confirmation.

Imaging scheduling 321-841-5274

Use for outpatient radiology and imaging scheduling including X-ray, CT, MRI, ultrasound, and nuclear medicine.

Outpatient lab 407-407-1120

The outpatient lab is located in the Orlando Health Medical Pavilion — Horizon West.

Start here: choose the right route before calling or driving

Use this table to avoid common mistakes such as using the portal for emergencies, arriving without a physician order, or going to the wrong Orlando Health campus.

Your need Best action Prepare before you start
Life-threatening emergency Call 911 or go to the nearest emergency room. Symptoms, age, medications, allergies, medical conditions, and when the problem started.
ER care at Horizon West Use emergency department signage at 17000 Porter Rd. Photo ID, insurance card if available, medication list, and emergency contact.
Outpatient lab work Call the outpatient lab at 407-407-1120 or confirm order requirements. Doctor’s order, ID, insurance, fasting instructions, and authorization if required.
CT, MRI, ultrasound, X-ray, or nuclear medicine Call imaging scheduling at 321-841-5274. Physician order, insurance, authorization, kidney labs if needed, implant details, and prior images.
Outpatient rehabilitation Call rehab at 407-407-3040. Insurance details, therapy goals, surgery notes, injury timeline, referral if your plan requires one, and mobility aids.
Medical records copy Use MyChart, online request, paper release, or walk-in HIM support. Signed authorization, photo ID, dates of service, facility name, record type, and delivery preference.
Bill, estimate, or financial help Use Orlando Health Patient Financial Resources or billing customer service. Statement, account number, insurance EOB, date of service, household information if applying for assistance, and estimate questions.

Orlando Health Horizon West Hospital contact directory

Use the right number for the right task. For emergencies, call 911 first instead of waiting for a department transfer.

Department or service Phone Use it for
Emergency 911 Life-threatening symptoms, severe injury, stroke signs, chest pain, seizure, breathing trouble, or loss of consciousness.
Main Switchboard 407-407-0000 General routing, admitted-patient connection, department transfer help, and visitor questions.
Administration 407-407-1255 Administrative office routing and hospital leadership-related questions when appropriate.
Case Management 407-407-4033 Discharge planning, care coordination, placement questions, home-care needs, and transitions after hospitalization.
Food and Nutrition Services 407-407-1225 Café, food service, patient meal coordination, and nutrition-service routing.
Guest Services 407-407-1250 Campus help, lobby support, guest questions, wayfinding, valet, and general visitor assistance.
Medical Records / HIM 321-841-4449 Medical record request help, walk-in office confirmation, urgent record request questions, and release process support.
Outpatient Radiology and Imaging Scheduling 321-841-5274 X-ray, CT, MRI, ultrasound, nuclear medicine, radiology scheduling, and appointment-prep questions.
Registration 407-407-1230 Registration questions, appointment paperwork, insurance card issues, and in-person registration planning.
Security 407-407-1715 Security assistance, after-hours valet key retrieval guidance, safety concerns, and campus support.
Spiritual Care 407-407-1205 Chaplain support, spiritual care, family meetings, grief support, and faith-leader coordination.
Volunteer Services 407-407-0280 Volunteer program questions for Orlando Health Horizon West Hospital.
Outpatient Rehabilitation 407-407-3040 Rehab scheduling, therapy questions, post-surgery therapy, mobility recovery, and outpatient rehab location help.
Center for Health Improvement 407-407-3046 Personalized health improvement program enrollment questions at Horizon West Medical Office Building.

Google map, directions, campus entrance, and safe arrival checklist

Use the map for route planning to the Winter Garden hospital. For emergency symptoms, call 911 or follow emergency department signage instead of searching for a routine entrance.

Orlando Health Horizon West Hospital
17000 Porter Rd.
Winter Garden, FL 34787
Main Switchboard: 407-407-0000

Use this embedded map for directions only. Confirm the correct entrance, department, check-in desk, and valet or parking plan before scheduled services.

Emergency arrival

Follow ER signage and tell triage if symptoms are getting worse. Bring medication list, allergies, medical history, and emergency contact if available.

Scheduled visit arrival

Bring your doctor’s order, ID, insurance card, referral or authorization if required, and any prior records, X-rays, or lab results.

Valet planning

The hospital lists complimentary valet at the main entrance, Monday through Friday, 8:00 am – 4:30 pm. After 4:30 pm, keys may be obtained through Security.

Before leaving home

Confirm appointment location, fasting rules, check-in time, visitor rules, and whether your service is in the hospital or the Medical Pavilion.

Official online actions for Orlando Health Horizon West Hospital

Use official links for live actions. Each card explains what to do after the page opens.

Official hospital page

Open Horizon West Hospital page

  1. Confirm the hospital name and facility page before using links.
  2. Use the page for MyChart, appointment, location, ER wait time, services, and patient resources.
  3. Recheck before time-sensitive visits because alerts and links can change.

Department contact list

Open official contact directory

  1. Find the right department number.
  2. Use 911 for emergencies before trying a transfer.
  3. Write down the department name and callback number.

Patient care services

Open patient care page

  1. Review service categories before scheduling.
  2. Check if the visit needs a physician order.
  3. Use the service page to decide whether you need lab, imaging, ER, surgery, rehab, or specialty care.

ER and emergency care

Open ER care page

  1. Read ER service details for education only.
  2. Call 911 for serious symptoms.
  3. Tell triage immediately if symptoms worsen while waiting.

Medical records

Open records request page

  1. Use MyChart first when possible.
  2. Use the secure online request form or paper release if needed.
  3. Have a signed authorization and photo ID ready.

Billing and financial resources

Open patient financial resources

  1. Use it for bill pay, financial assistance, payment plans, insurance, and price transparency.
  2. Keep your statement and insurance explanation of benefits nearby.
  3. Ask which physicians may bill separately from the hospital.

Emergency department, 24/7 ER care, and when to call 911

Orlando Health describes Horizon West’s ER as open 24 hours a day, seven days a week for adults and children. Use emergency care based on symptoms, not online wait times.

Call 911 first
Call 911 for chest pain, severe breathing trouble, stroke signs, major trauma, heavy bleeding, severe allergic reaction, seizure, loss of consciousness, or any life-threatening emergency.
ER capability
The ER lists 24 patient rooms, board-certified emergency medicine physicians, cardiac monitoring, a dedicated cardiac and respiratory resuscitation room, diagnostic imaging, and a full-service laboratory.
Adult and pediatric care
The ER page says Horizon West cares for adults and children 24 hours a day, seven days a week.
Severe trauma
For severe trauma cases, the ER page describes immediate air transport from Horizon West to Orlando Health Orlando Regional Medical Center or Orlando Health Arnold Palmer Hospital for Children.
Do not delay care: If symptoms are serious, call 911. Online pages, phone directories, maps, and ER wait displays should never delay emergency treatment.

Registration, admissions, what to bring, and what to leave at home

The hospital amenities page explains what patients need for in-person registration and which items should be brought or left at home.

Registration topic Practical detail Why it matters
ER registration Emergency room registration is listed as open 24/7. Emergency patients should not wait for regular registration-office timing.
Scheduled service Bring your doctor’s written or printed order with diagnostics unless you are an ER patient. Outpatient tests and scheduled procedures may not proceed without an order.
ID and insurance Bring a driver’s license or state ID and your insurance card. These help registration verify identity and bill the correct insurance plan.
Referral Bring referral information if your insurance requires a referral. Missing referrals can delay care or cause claim problems.
Second opinion or referral visit Bring medical records, X-rays, lab results, pathology slides, or other records if needed. Specialists and hospital teams need prior information to avoid repeat delays.
Advance directive Bring a living will, durable power of attorney for healthcare, or other advance directive if you have one. Advance directives help the care team follow your healthcare preferences.
Leave at home Avoid jewelry, valuables, extra money, credit cards, and nonessential electrical appliances. The hospital states it cannot be responsible for personal items lost or stolen on the premises.
Extended stay items Personal toiletries, bathrobe, slippers or socks, routine medication containers, eyeglasses, dentures, and hearing aids may be useful. Bring essentials that support comfort and safe care, but tell your nurse about any medications.

Visitor rules, cafeteria, guest services, chapel, valet, and comfort planning

Visitor and amenity details help families plan arrival, meals, parking, spiritual support, and communication during a hospital stay.

Amenity or visitor item Listed detail Practical note
Visitation The amenities page lists full visitation hours as 5:30 am – 9:00 pm and says clinical staff may limit how many visitors are in the room at once. Coordinate family rotations and check the unit before arriving with a large group.
Horizon West Café Located on the far right end of the hospital’s first floor. Café service hours are Monday–Friday 7:00 am – 5:00 pm and Saturday–Sunday 7:00 am – 2:00 pm. Patients are listed as able to order food from the café seven days a week from 7:00 am – 7:00 pm.
Guest Services Call 407-407-1250 or visit the Guest Services desk in the lobby just inside the main entrance. Desk help is listed 8:00 am – 4:30 pm. Use for campus help, wayfinding, and visitor support.
Valet Complimentary valet parking is listed at the main entrance, Monday–Friday, 8:00 am – 4:30 pm. After valet closes, guests who have not retrieved vehicles may obtain keys through Security.
Interfaith chapel The chapel is located on the first floor between the Gift Shop and Cafeteria and may be visited at any time of day. For a chaplain room visit, ask the operator or a member of the medical team to page the chaplain on duty.
Spiritual Care Spiritual Care phone: 407-407-1205. Use for bereavement support, family meetings, spiritual needs, and help contacting faith leaders.
Visitor checklist: Bring photo ID, phone charger, patient room or unit if known, medication list if helping with history, quiet activities, and only essential valuables.

Services and specialties at Orlando Health Horizon West Hospital

The official patient-care and medical/surgical pages list a broad hospital service mix. Confirm whether your service requires a physician order, referral, authorization, or scheduled appointment.

Care area Services listed by Orlando Health Patient planning note
Emergency care 24/7 adult and pediatric emergency care, board-certified ER physicians, cardiac monitoring, resuscitation room, imaging, and lab support. Call 911 for severe symptoms. Use ER care for life- or limb-threatening conditions.
Critical care medicine ICU-level care for patients recovering from serious illness, injury, or surgery requiring advanced monitoring and treatment. Ask the care team who provides updates, when rounds happen, and what discharge goals are required.
Heart and vascular care Heart and circulatory care, diagnostic support, cardiac catheterization lab, cardiac CT, cardiac MRI, echocardiogram, and related specialty access. Chest pain, stroke signs, or severe breathing trouble should be treated as emergency symptoms.
Digestive health and reflux Digestive health care and reflux/esophageal disorder services involving gastroenterology, ENT, motility, surgery, dietitian, nursing, and therapy coordination. Bring prior GI testing, medication list, procedure reports, diet notes, and symptom timeline.
Orthopedic and sports medicine Joint replacement, spine care, sports medicine, physical therapy coordination, pain management, and radiology/lab/rehab access. Bring prior imaging, operative notes, therapy records, activity goals, braces, and mobility aids.
Neurosciences and stroke care Care for conditions affecting the brain, spinal cord, and nerves, plus stroke-care services. For new facial droop, arm weakness, speech trouble, confusion, or severe sudden headache, call 911.
Surgical care A wide array of surgical services ranging from routine general operations to complex specialty procedures. Confirm fasting, medication holds, arrival time, responsible driver rules, and procedure location.
Cancer care Cancer care coordinated with Orlando Health Cancer Institute — Ocoee and related Orlando Health specialty providers. Bring pathology, imaging, treatment history, medication list, and prior oncology notes.
Women’s and gynecologic surgery Minimally invasive gynecologic surgery and related women’s care access through Orlando Health services. Ask whether your procedure is inpatient, outpatient, robotic, laparoscopic, or office-based.
Medical Pavilion One-stop access to Orlando Health specialty practices, family medicine, OB/GYN, pediatric medicine, lab, rehabilitation, and health improvement services. Confirm suite, floor, and exact office before arriving because the hospital and medical pavilion share the campus.

Laboratory services, outpatient lab, radiology, and imaging scheduling

Lab and imaging visits often fail when patients arrive without an order, authorization, fasting instruction, or correct check-in location.

Outpatient lab location

Orlando Health Horizon West Hospital Outpatient Lab is located in the Orlando Health Medical Pavilion — Horizon West. Phone: 407-407-1120. Fax: 321-842-6946.

Outpatient lab hours

The lab page lists hours as Monday–Friday 6:00 am – 5:00 pm and Saturday 8:00 am – Noon. It also states no appointment is needed and walk-ins are welcome.

Lab services listed

Clinical chemistry, hematology and coagulation, immunohematology, microbiology, mycobacteriology, parasitology, routine urinalysis, and serology are listed.

Radiology scheduling

To schedule imaging or laboratory services, Orlando Health lists 321-841-5274. Confirm whether your test needs contrast, fasting, kidney labs, or insurance authorization.

Imaging service Listed availability Ask before appointment
CT scan CT scan, including calcium scores and cardiac CT scans. Ask about contrast, fasting, kidney labs, allergies, and medication holds.
MRI MRI including cardiac MRI, breast MRI, and prostate MRI. Ask about metal implants, pacemaker, claustrophobia, contrast, and arrival time.
X-ray and fluoroscopy Digital X-ray including fluoroscopy exams. Ask whether walk-in or scheduled imaging applies to your order.
Ultrasound General and vascular ultrasound. Ask about fasting, full bladder instructions, and vascular-prep rules.
Nuclear medicine Nuclear medicine imaging services. Ask about radioactive tracer timing, medication restrictions, and post-test instructions.
Echocardiogram Heart ultrasound testing listed through radiology services. Ask whether your appointment is diagnostic imaging, cardiology office, or hospital-based testing.

Outpatient rehabilitation, direct access, therapy planning, and recovery questions

Outpatient rehabilitation is located at 17000 Porter Rd., Suite 200, Winter Garden, FL 34787. The listed phone is 407-407-3040 and fax is 321-843-8800.

Rehab topic Useful detail Patient preparation
Direct access The rehab page says a referral is not required for patients to receive services at Orlando Health rehabilitation facilities. Still check your insurance because some HMO plans may require referral or authorization.
Orthopedic rehab Services include knee, hip, ankle, foot, shoulder, elbow, wrist, and hand injuries. Bring imaging, surgical notes, braces, mobility aids, and activity goals.
Balance and gait Gait analysis, balance problems, fall prevention, and strengthening programs are listed. Bring cane, walker, brace, fall history, medication list, and home-safety concerns.
Joint replacement Total joint prehabilitation, rehabilitation, and joint replacement education are listed. Ask when therapy should start, what home exercises are safe, and what warning signs require a call.
Specialized therapy Hand therapy and lymphedema therapy are linked from the rehab page. Ask whether your condition requires a specialized therapist, compression plan, or physician coordination.
Rehab call script: “I need outpatient therapy for __. My diagnosis or surgery date is __. My insurance is __. Do I need a referral or authorization before scheduling?”

Medical records, MyChart requests, walk-in HIM office, and release rules

Medical records may be needed for follow-up care, insurance, disability paperwork, second opinions, legal requests, or specialist visits.

Check MyChart first. Orlando Health says MyChart can provide access to medications, test results, health history, appointments, prescription renewals, care-team messages, and record-related features.
Use the records request route. Patients can request copies through MyChart, the secure online request tool, or the paper release form when a formal copy is needed.
Prepare the required authorization. The medical records page says authorizations must be signed by the patient or legal representative. Minor-patient requests must be signed by a parent or legally appointed guardian unless special rules apply.
Call for urgent support. For urgent requests after submitting the request, call medical records customer service at 321-841-4449.
Use the walk-in location carefully. Horizon West walk-in HIM is listed at 17000 Porter Rd., Winter Garden, FL 34787, Monday–Friday, 8:00 am – 4:30 pm. Call ahead because walk-in locations may close for lunch or holidays.
Records item Official detail Planning note
Patient record priority Orlando Health states patient record requests are handled as priority and should be released within 96 hours, or 4 days. Complex, archived, incomplete, or behavioral-health records may take longer.
Online request The secure online request tool verifies identity with a photo of your ID taken by webcam or smartphone. Chrome, Safari, and Firefox are recommended for the application.
Email MedicalRecords@OrlandoHealth.com Use for record-release communication when instructed by Orlando Health.
Fax 321-843-6411 Fax delivery is reserved for healthcare providers and specific third parties, not direct faxing to patients.
Mail Orlando Health, Health Information Management, 1414 Kuhl Ave., MP69, Orlando, FL 32806. Use only the current official form and verify mailing requirements.
Radiology images Images can be sent electronically to healthcare providers who can receive them electronically; patient or third-party copies may be mailed on CD/DVD. Allow extra time for mailed CD/DVD imaging records.
USB drives Orlando Health says USB thumb drives are not currently an option due to IT security risk. Use MyChart, email, CD/DVD, or approved electronic delivery instead.

Billing, insurance, payment plans, price estimates, and financial assistance

Hospital bills can include facility charges, physician charges, emergency care, imaging, lab work, anesthesia, procedures, medications, and separate professional bills.

Billing customer service

Orlando Health Patient Financial Resources lists customer service at 321-841-2596 and 877-793-0145.

Separate practitioner bills

Orlando Health billing guidance says healthcare practitioners providing services in the hospital may have separate billing practices and may not participate with the same insurance plans as the hospital.

Financial assistance

Financial assistance applies to bills from Orlando Health hospitals and employed physicians. Ask for the current application, documentation list, and eligibility rules before assuming coverage.

Payment plans

Orlando Health offers patient financial resources including bill pay and payment-plan information. Keep your statement and insurance explanation of benefits available when calling.

Insurance verification

Check both hospital network status and physician participation. Emergency, anesthesia, radiology, pathology, and specialist bills may be handled differently.

Estimates

For planned services, ask Orlando Health’s price estimate team or billing support for expected out-of-pocket cost, but remember estimates can change after actual care.

Billing questions to ask before planned care: “Is the hospital in network? Will physicians bill separately? Is preauthorization required? Can I receive a patient-specific estimate? What payment plan or financial assistance options are available?”

Licensing, patient safety, and quality context

Quality and licensing data should be used as context, not as medical advice. Always discuss your care decision with a qualified clinician.

Hospital type

FloridaHealthFinder lists Orlando Health Horizon West Hospital as a hospital at 17000 W Porter Rd., Winter Garden, FL 34787.

Licensed beds

FloridaHealthFinder lists 60 licensed acute-care beds and a licensed hospital status for the facility.

Accreditation

FloridaHealthFinder lists the facility as accredited by The Joint Commission.

Patient safety grade

The official Orlando Health Horizon West Hospital page highlights an “A” grade from The Leapfrog Group for patient safety.

What ranking and map listings usually miss

Third-party listings may show the phone number and address, but they often miss the practical details patients need before using a hospital campus.

Common listing detail Why it is incomplete What this guide adds
Address and phone Patients still need the correct department number. Main switchboard, records, registration, imaging, lab, rehab, security, guest services, case management, and spiritual care numbers.
ER label A label does not explain adult/pediatric ER capability or when to call 911. 24/7 adult and pediatric ER details, severe symptom list, and severe-trauma air-transport context.
Services list A short list does not explain what to bring or whether orders are needed. Lab, imaging, rehab, surgery, orthopedics, cardiovascular, digestive, neurosciences, and registration preparation steps.
Map pin A map pin does not explain valet hours, lobby support, café, chapel, or medical pavilion routing. Map, arrival checklist, valet hours, café hours, guest services, and Medical Pavilion service notes.
Bill pay link Patients need estimate, insurance, separate physician billing, and financial-assistance questions. Billing support numbers, financial resources, estimate questions, and separate practitioner billing warning.
Medical records link Records pages can be confusing if the patient does not know which request route to use. MyChart steps, online request route, paper release details, walk-in HIM hours, ID requirements, and imaging-record notes.

Official source checklist for this guide

Use official Orlando Health and FloridaHealthFinder pages for final decisions because phone numbers, hours, services, visitor rules, billing processes, and records rules can change.

Official source What it verifies When to open it
Horizon West Hospital official page Hospital overview, MyChart, patient care, location navigation, patient resources, and patient safety grade. Open before checking current facility alerts or official hospital navigation.
Contact directory Main switchboard, emergency instruction, administration, case management, guest services, medical records, imaging scheduling, registration, security, spiritual care, and volunteer numbers. Open when you need a specific department rather than the main switchboard.
ER / emergency care 24 patient rooms, 24/7 adult and pediatric emergency care, imaging, lab, cardiac monitoring, resuscitation room, and emergency condition examples. Open for ER education, but call 911 for life-threatening symptoms.
Hospital amenities and resources Admissions items, visitor hours, chapel, cafeteria, Guest Services, valet, medical records walk-in note, and MyChart information. Open before visiting, registering, parking, eating, or planning an inpatient stay.
Patient care Cancer care, critical care, digestive care, emergency care, heart and vascular, lab, medical pavilion, gynecologic surgery, neurosciences, orthopedics, radiology, reflux, rehab, robotic surgery, stroke, and surgical care. Open when choosing a service category or specialist route.
Laboratory services Laboratory testing categories, outpatient lab phone, fax, hours, walk-in status, and Medical Pavilion location. Open before lab work, fasting questions, or walk-in lab planning.
Radiology care CT, cardiac CT, catheterization lab, digital X-ray, fluoroscopy, echocardiogram, MRI, nuclear medicine, ultrasound, same-day outpatient appointments, and scheduling number. Open before imaging, authorization, contrast, or pre-test instructions.
Outpatient rehabilitation Rehab location, phone, fax, direct access note, insurance-referral caution, and therapy service examples. Open before scheduling physical therapy or post-surgery rehab.
Medical records copies MyChart request steps, online request option, paper release process, 96-hour priority note, email, fax, mail, and drop-off route. Open when requesting records for yourself, a doctor, insurer, attorney, or third party.
Patient financial resources Billing customer service, bill pay, financial assistance, payment plans, insurance resources, estimates, and price transparency. Open before planned care, after receiving a bill, or when applying for financial assistance.
FloridaHealthFinder report card State hospital profile, address, report-card context, performance measures, and facility identification. Open when comparing state-reported hospital quality and facility context.
Independent guide notice: USHospitalGuides.com is not Orlando Health, not Orlando Health Horizon West Hospital, not a medical provider, not an emergency service, and not a government agency. Use official Orlando Health pages, 911, your physician, your insurer, or the hospital phone number for final medical, billing, records, visitor, and emergency decisions.

Orlando Health Horizon West Hospital FAQs

These questions focus on address, phone, ER access, map, visitor rules, lab, imaging, rehab, MyChart, medical records, billing, and patient preparation.

1. What is the address for Orlando Health Horizon West Hospital?
Orlando Health Horizon West Hospital is located at 17000 Porter Rd., Winter Garden, FL 34787. Use this address for GPS, rideshare, hospital forms, medical records, and appointment directions.
2. What is the main phone number for Orlando Health Horizon West Hospital?
The main switchboard number listed by Orlando Health is 407-407-0000. Use it for general hospital routing, admitted-patient connection, visitor questions, and department transfer help.
3. Is Orlando Health Horizon West Hospital ER open 24/7?
Yes. Orlando Health’s ER page states that the Horizon West ER provides adult and pediatric emergency care 24 hours a day, seven days a week. For life-threatening symptoms, call 911.
4. What services are available at Orlando Health Horizon West Hospital?
Official pages list emergency care, critical care, digestive health, heart and vascular care, laboratory services, neurosciences, orthopedics and sports medicine, radiology, reflux and esophageal disorders, rehabilitation, robotic surgery, stroke care, surgical care, and cancer care coordination.
5. What is the phone number for medical records?
Orlando Health lists Medical Records / Health Information Management at 321-841-4449. Use this number for record request questions, urgent support after submitting a request, and walk-in office confirmation.
6. Does Horizon West Hospital have a walk-in medical records office?
Yes. Orlando Health lists a walk-in medical records location at Orlando Health Horizon West Hospital, 17000 Porter Rd., Winter Garden, FL 34787, Monday through Friday, 8:00 am – 4:30 pm. Call ahead because locations may close for lunch or holidays.
7. What is the outpatient lab phone number and hours?
The outpatient lab phone number is 407-407-1120. The lab page lists hours as Monday through Friday, 6:00 am – 5:00 pm, and Saturday, 8:00 am – Noon, with walk-ins welcome and no appointment needed.
8. How do I schedule radiology or imaging at Horizon West?
For outpatient radiology and imaging scheduling, Orlando Health lists 321-841-5274. Services include CT, MRI, X-ray, fluoroscopy, echocardiogram, nuclear medicine, ultrasound, and related diagnostic imaging.
9. What is the outpatient rehabilitation phone number?
Orlando Health Horizon West Hospital Outpatient Rehabilitation is listed at 17000 Porter Rd., Suite 200, Winter Garden, FL 34787. The phone number is 407-407-3040, and the fax number is 321-843-8800.
10. How do I get billing or financial assistance help?
Orlando Health Patient Financial Resources lists customer service at 321-841-2596 and 877-793-0145. Ask about bill pay, payment plans, insurance, estimates, and financial assistance for eligible Orlando Health hospital or employed-physician bills.