Jackson General Hospital: Address, Phone & Patient Info

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Ripley, West Virginia · Hospital Patient Guide · Updated September 2026

Jackson General Hospital address, phone, emergency care, portal, records, billing, and visitor help

WVU Medicine Jackson General Hospital is an 18-bed critical access hospital at 122 Pinnell Street, Ripley, WV 25271. The hospital is open 24 hours and serves patients in Jackson, Mason, and surrounding counties.

This guide brings together the practical information patients and families usually need before arriving: main phone, fax, emergency access, MyWVUChart portal, medical records, billing, price transparency, financial assistance, visitor rules, Wi-Fi, cafeteria, and map directions.

Call Main Hospital: 304-372-2731 Open MyWVUChart Official Hospital Page
Emergency warning: For chest pain, stroke symptoms, severe trouble breathing, major injury, uncontrolled bleeding, overdose, loss of consciousness, suicidal danger, or any immediate life-threatening emergency, call 911 or go to the nearest emergency department. Do not delay emergency care while searching online.
Official name WVU Medicine Jackson General Hospital

Often searched simply as Jackson General Hospital.

Address 122 Pinnell Street

Ripley, WV 25271.

Main phone 304-372-2731

Use for main hospital routing, patient questions, and department transfer help.

Fax 304-372-2749

Use only when a provider, office, or hospital staff member instructs you to fax documents.

Hospital access Open 24 Hours

Emergency care is available. Outpatient departments may have separate schedules.

Hospital type 18-Bed Critical Access

Provides community hospital care with WVU Medicine network support.

Start here: what should you do first?

Use this quick routing table before calling, driving to the hospital, logging into the portal, or requesting documents.

Your need Best first step Prepare before you act
Life-threatening emergency Call 911 or go to the nearest emergency department. Bring ID, medication list, allergy list, insurance card, and current symptoms if safe to gather.
Main hospital question Call 304-372-2731. Patient name, date of birth, department, appointment time, and reason for calling.
Find a doctor or service Use WVU Medicine’s doctor, service, or appointment tools. Specialty needed, insurance plan, symptoms, referral requirement, and preferred location.
Patient portal access Use MyWVUChart for test results, appointments, refills, messaging, and billing. Activation code if you have one, date of birth, email, and identity details.
Medical records Use WVU Medicine’s online records request tool, MyWVUChart, mail, email, or records phone line. Photo ID, patient details, dates of service, receiving provider, and signed authorization if needed.
Billing or financial help Use WVU Medicine bill pay, financial assistance, or billing phone support. Statement number, guarantor name, insurance EOB, payment questions, and income documents if applying for assistance.
Visit a patient Check current visitation rules and call the house supervisor for special situations. Patient room or unit, visitor age, illness symptoms, visiting time, and any overnight need.

Jackson General Hospital address, phone, fax, and hours

Use the main hospital number for routing. Department hours, clinic schedules, records processing, and billing lines may differ from 24-hour hospital access.

Contact item Current detail Best use
Hospital name WVU Medicine Jackson General Hospital Use this full name for records, referrals, insurance forms, and billing questions.
Address 122 Pinnell Street, Ripley, WV 25271 Use for directions, rideshare, patient drop-off, and mailed hospital correspondence.
Main phone 304-372-2731 General hospital routing, department transfer, patient guidance, and main information.
Fax 304-372-2749 Use only when directed by the hospital, a physician office, or medical-record staff.
Hospital access Open 24 hours Emergency access is 24-hour. Clinics, records, billing, cafeteria, and visitors may follow separate hours.
House supervisor 304-532-0675 Use for visitation needs outside posted guidelines or patient-safety concerns.
Medical/Surgical Unit direct line 304-373-1520 For family inquiries when the patient has shared the hospital-issued privacy PIN.
Patient advocate / risk management 304-373-1508 Concerns, grievances, patient-rights questions, or non-discrimination assistance.
Privacy tip: The hospital may use a patient PIN for condition updates. Family members should ask the patient or care team about the correct process before calling for private medical information.

Emergency care at Jackson General Hospital

Jackson General Hospital has emergency care access, but severe symptoms should be treated as time-sensitive. Call 911 when emergency transportation or immediate stabilization may be needed.

Immediate danger
Call 911 for severe chest pain, stroke signs, major trauma, uncontrolled bleeding, overdose, suicidal danger, loss of consciousness, or severe breathing trouble.
Emergency department
Use the hospital’s 24-hour access at 122 Pinnell Street for emergency evaluation. Bring identification, medication list, allergies, and insurance information if available.
Urgent but unclear symptoms
Call your doctor, call the hospital main line, use urgent care if appropriate, or go to the emergency department if symptoms could become serious.
Do not use portal
MyWVUChart is useful for routine messages, but it is not the right path for urgent medical issues requiring fast attention.
Emergency examples: Stroke symptoms, severe chest pressure, sudden weakness, severe allergic reaction, blue lips, heavy bleeding, severe abdominal pain, major fall, head injury, overdose, or thoughts of self-harm should not wait for online replies.

Hospital services and care areas

Jackson General Hospital’s official page lists community hospital services backed by WVU Medicine. Call first when you need exact scheduling, referral, insurance, or physician availability.

Care area What the hospital page lists Patient planning note
Emergency care Emergency care for urgent and serious medical needs. For immediate threats to life or safety, call 911 instead of calling ahead.
Primary care Primary care access for ongoing health needs and routine medical concerns. Use WVU Medicine appointment and provider tools to find a clinician and location.
Surgery Surgical care and related hospital support. Confirm arrival time, pre-op instructions, medication holds, fasting rules, and ride-home requirements.
Cardiology and heart care Cardiology services are listed among available care areas. Ask whether your visit needs a referral, prior test results, medication list, or recent imaging.
Neurology Neurology services are listed among available care areas. Bring prior imaging, medication history, symptom timeline, and specialist notes if available.
Orthopedics The hospital highlights comprehensive orthopedic care close to home. Bring imaging discs or reports, injury date, brace details, medication list, and physical therapy history.
Physical therapy Physical therapy and rehabilitation-related services. Ask whether a referral, authorization, or therapy order is required before scheduling.
Pain management Pain management services are listed as part of the hospital’s care access. Bring prior treatments, medication list, imaging reports, and any controlled-substance agreement information.
Women’s health Women’s health services are included in the hospital’s service list. Confirm visit type, records needed, and whether imaging or lab work is required.
Walk-in services Walk-in services are listed by the hospital. Call first if symptoms may need emergency-level evaluation instead of walk-in care.

Appointments, doctors, referrals, and service scheduling

Jackson General Hospital is a hospital location, so appointment routes may depend on whether you need primary care, specialty care, surgery, imaging, therapy, or follow-up after discharge.

Identify the right care type. Decide whether you need emergency care, a primary-care visit, specialty visit, surgery follow-up, physical therapy, imaging, lab work, or records-only support.
Use WVU Medicine provider tools. Use the official doctor, service, or appointment route from WVU Medicine when you need a provider, specialty, or clinic time.
Confirm insurance and referral rules. Before a non-emergency visit, ask whether your plan requires a referral, authorization, network check, or prior records.
Bring the right documents. Bring photo ID, insurance card, medication list, allergies, prior test results, imaging reports, and your discharge papers if this is follow-up care.
Doctor search tip: If the official doctor directory does not show the exact Jackson General provider you expected, search by specialty and location, then call the main hospital number to confirm where that clinician sees patients.

MyWVUChart patient portal help

MyWVUChart is the WVU Medicine patient portal. It is useful for routine digital access, but it should not replace urgent medical care.

What you can do

  • Schedule medical appointments when available.
  • View health information, medications, allergies, and test results.
  • Request medication refills.
  • Access trusted health information resources.
  • Message your care team for non-urgent needs.
  • View and pay bills when available.

Activation and family access

You may need an activation code or identity verification. For family-member chart access, ask about proxy access and required signatures during a visit or through Health Information Management.

Technical support

For MyWVUChart support, use the official support email MyWVUChart@wvumedicine.org or toll-free support line 866-982-4278.

Urgent matters

Do not send urgent medical concerns through the portal. Call your doctor’s office by phone, go to emergency care, or call 911 for a medical emergency.

Medical records, release forms, and continuing-care transfers

WVU Medicine provides several records routes: online request tool, MyWVUChart, email, mail, and phone support. Continuing-care requests are prioritized when staff know another provider needs the records soon.

Records need Best route Important detail
Request your own records Use WVU Medicine’s online records request tool. The online tool verifies identity and may ask for a photo of your driver’s license.
Use MyWVUChart Log in, open the health area, and use “Share My Record” when available. Good for downloading or sending records if your portal account is active.
Email or mail request Complete the authorization form and send it to WVU Medicine Release of Information. Mental health records may require a separate behavioral medicine authorization form.
Phone help Call 304-598-4110 or toll-free 844-484-0304. WVU Medicine lists phone support Monday through Friday, 8:00 am – 4:00 pm.
Upcoming appointment Tell records staff the records are for continuing care. Provide the receiving provider name, phone, fax, appointment date, and records needed.
Processing time Submit early. Requests may take seven to 14 business days and up to 30 days as allowed by law.
Records checklist: Include legal name, date of birth, phone number, email, dates of service, requested records, delivery method, signature, and a copy of ID if required.

Billing, estimates, price transparency, and financial assistance

WVU Medicine billing may include hospital services and professional services. Keep your statement and insurance explanation of benefits together when asking questions.

Pay online

Use MyWVUChart to pay WVU Medicine bills, ask billing questions, and track statements. Guest pay may be available if you do not have portal access.

Pay by phone

For WVU Medicine statements, the billing support number listed by WVU Medicine is 855-778-2922.

Payment plans and estimates

WVU Medicine states that zero-interest payment plans and estimates of healthcare expenses are available. Ask before scheduled non-emergency services.

Financial assistance

WVU Medicine states that emergency treatment will not be delayed because of financial or insurance issues. For non-emergency care, financial approval may be needed before services.

Billing topic What to do Why it matters
Hospital bill question Call 855-778-2922 or use MyWVUChart billing messages. Billing staff can explain statements, payments, and account status.
Cannot afford bill Contact a WVU Medicine financial counselor at 304-598-6260. Financial assistance may be available for qualifying patients.
Price transparency Open WVU Medicine’s cost and charge files and choose Jackson General Hospital. Standard charges are public, but your actual out-of-pocket cost depends on care and insurance.
Insurance responsibility Call your insurer about deductible, copay, coinsurance, and network rules. A hospital charge file is not a final personal quote.

Visitors, check-in, cafeteria, Wi-Fi, and patient comfort

Visitor rules can change because of illness, unit needs, patient preference, safety, or infection-control requirements. Confirm current rules before traveling.

Visitor topic Current guidance Practical note
General visiting Visitors over 12 are permitted from 8:00 am to 8:00 pm. The patient can allow, deny, or limit visitors. Do not visit if you have symptoms of illness.
Special visitation needs Call the house supervisor at 304-532-0675. Use this for needs outside posted hours or special family circumstances.
Check-in Enter the main front entrance and see the registration clerk at the main desk. Have photo ID, insurance card, orders, and appointment details ready.
Cafeteria Lunch 11:00 am – 1:30 pm; dinner 4:30 pm – 6:00 pm. Vending machines are available 24 hours in the hallway past the main waiting room.
Wi-Fi Use the FriendsConnect wireless network. For connection trouble, WVU Medicine lists Help Desk support at 304-598-4357.
Spiritual care Spiritual care may be requested through staff. The hospital describes chaplain support through the Jackson County Ministerial Association.
Do not visit when sick: Visitors should stay home when they have fever, cold, flu, vomiting, diarrhea, respiratory symptoms, or other illness signs.

Map, directions, entrance, and arrival checklist

Use the address below for navigation. For emergencies, follow posted emergency department signs and do not delay care to find paperwork.

WVU Medicine Jackson General Hospital
122 Pinnell Street
Ripley, WV 25271
Main: 304-372-2731

Use this embedded map for route planning only. Confirm the correct entrance with hospital signage, staff instructions, or the main phone number when your visit is not an emergency.

For emergency arrival

Go directly to emergency department access or call 911 if symptoms are serious. Bring medication and allergy information only if doing so will not delay care.

For scheduled services

Confirm department, arrival time, fasting instructions, medication holds, insurance authorization, and where to check in.

For inpatient visitors

Confirm the patient’s visitor preference, visiting time, room or unit, age rules, and whether illness screening applies.

Documents to bring

Photo ID, insurance card, medication list, allergies, advance directive if available, provider orders, and referral paperwork when required.

Official source checklist used for this guide

These official pages should be used for final decisions because hospital policies, hours, routes, and forms can change.

Official source What it verifies When to open it
Jackson General Hospital location page Address, phone, fax, 24-hour access, hospital profile, emergency room link, bill pay, records, services, and doctor search. Open before calling, driving, or verifying the correct hospital.
About Jackson General Hospital 18-bed critical access hospital status, service areas, and community mission. Open when summarizing hospital background or service scope.
WVU Medicine patient portal MyWVUChart features such as appointments, health information, refills, test results, and messages. Open for portal login, account activation, and routine digital access.
Request medical records Online request tool, MyWVUChart record sharing, phone numbers, forms, processing times, and mailing route. Open when requesting records for yourself, another provider, insurance, or legal use.
Pay a bill Online bill pay, phone payment, statements, payment plans, and billing-support route. Open when paying or questioning a WVU Medicine statement.
Price transparency Standard charge files and Jackson General Hospital cost file access. Open before scheduled non-emergency care when researching cost information.
Financial assistance Emergency-care payment note, financial counselor number, and financial assistance route. Open when a patient needs help with a bill or expected non-emergency care cost.
Patients and visitors Accessibility, language services, visitor rules, and visitor support information. Open before visiting an inpatient or asking for accommodations.
Independent guide notice: USHospitalGuides.com is not Jackson General Hospital, WVU Medicine, a medical provider, an emergency service, or a government agency. Official hospital instructions, posted signs, clinician directions, insurance rules, and applicable law control in a conflict.

Important medical and emergency disclaimer

This page is for address, phone, portal, records, billing, visitor, and navigation help. It does not provide diagnosis, treatment, medical triage, or emergency care.

Use real-time medical help: For serious or worsening symptoms, call 911, contact a clinician, or go to the nearest emergency department. Do not use this guide, search results, or patient portal messages as a substitute for urgent medical evaluation.

Jackson General Hospital FAQs

These questions focus on the exact patient and visitor tasks people commonly search before calling or visiting the hospital.

1. What is the address of Jackson General Hospital?
Jackson General Hospital is at 122 Pinnell Street, Ripley, WV 25271.
2. What is the main phone number for Jackson General Hospital?
The main hospital phone number is 304-372-2731. Use it for general routing, patient questions, and department transfer help.
3. What is the fax number for Jackson General Hospital?
The listed fax number is 304-372-2749. Use fax only when a provider, department, or hospital staff member instructs you to send documents that way.
4. Is Jackson General Hospital open 24 hours?
Yes. The hospital location is listed as open 24 hours. Emergency access is available, but outpatient departments, records, billing, cafeteria, and clinic services may follow separate schedules.
5. Is Jackson General Hospital part of WVU Medicine?
Yes. The official name is WVU Medicine Jackson General Hospital. The hospital is listed as an 18-bed critical access facility in Ripley, West Virginia.
6. What patient portal does Jackson General Hospital use?
Jackson General Hospital uses MyWVUChart through WVU Medicine. Patients can use it for health information, test results, appointments, medication refills, care-team messages, and billing when available.
7. How do I request medical records from Jackson General Hospital?
Use WVU Medicine’s medical-records request page, MyWVUChart, email, mail, or call 304-598-4110 or 844-484-0304. Records phone support is listed Monday through Friday, 8:00 am – 4:00 pm.
8. What services are available at Jackson General Hospital?
The hospital lists primary care, emergency care, surgery, urology, cardiology, neurology, physical therapy, pain management, women’s health, orthopedics, podiatry, walk-in services, and upcoming cancer treatment.
9. What are the visitor hours at Jackson General Hospital?
The visitor guidance states that visitors over 12 years old are permitted from 8:00 am to 8:00 pm. Visitors should not come when sick. For needs outside guidelines, call the house supervisor at 304-532-0675.
10. How do I pay a Jackson General Hospital bill?
WVU Medicine bills can be paid through MyWVUChart or guest pay when available. For WVU Medicine statements, billing phone support is listed at 855-778-2922.