Children’s Hosp. New Orleans New: Pediatric Care & Info

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New Orleans, Louisiana · Pediatric Hospital Guide · Updated September 2026

Children’s Hospital New Orleans pediatric care, ER, appointments, portal, records, billing, and visitor help

Children’s Hospital New Orleans is now presented on official pages as Manning Family Children’s. The main hospital campus is located at 200 Henry Clay Ave., New Orleans, LA 70118, and the main phone number is 504-899-9511.

This guide helps families find the correct emergency route, appointment phone numbers, pediatric specialties, patient portal, medical records, billing help, visitor rules, parking, campus access, and preparation steps before visiting.

Call Main Hospital: 504-899-9511 Request Appointment Emergency Care Info
Emergency warning: For a life-threatening emergency, call 911 or go to the nearest emergency room. Manning Family Children’s Main Campus Emergency Department is listed as open 24 hours a day, every day, with pediatric emergency care for children from birth through age 21.
Main campus 200 Henry Clay Ave.

New Orleans, LA 70118. Use for main hospital, ER, pediatric specialty visits, and campus navigation.

Main phone 504-899-9511

Use for main hospital routing, general information, and connecting with the correct department.

Specialist scheduling 504-896-2888

Official appointment page lists this number for pediatric specialist appointment scheduling.

Primary care appointments 504-896-9862

Use for primary care appointment requests, or contact the specific pediatric clinic directly.

Emergency care 24/7 pediatric ER

The main campus ER is listed as open 24 hours daily and includes pediatric trauma capability.

Portal LCMC Health Patient Portal

Use for messages, results, bills, refill requests, appointments, proxy access, and records.

Start here: choose the right Children’s Hospital New Orleans action

Use this table before calling, booking, using MyChart, driving to the ER, requesting records, or planning an inpatient visit.

Family need Best action Prepare before you call or go
Life-threatening emergency Call 911 or go to the nearest emergency room. Child’s age, symptoms, medications, allergies, seizure history, injury details, and insurance card if available.
Pediatric specialist appointment Call 504-896-2888 or use the appointment request page. Referral, diagnosis, recent test results, insurance plan, guardian contact, and preferred location.
Primary care appointment Call 504-896-9862 or contact the pediatric clinic directly. Child’s date of birth, vaccine history, current symptoms, medications, and previous pediatrician information.
Established patient follow-up Use the LCMC Health Patient Portal when appropriate. Portal login, child proxy access, appointment date, provider name, and question summary.
Medical records or vaccine proof Use portal record access or request records through Health Information Management. Patient name, date of birth, dates of care, recipient, and signed authorization if needed.
Billing or insurance question Use bill pay or contact billing support through LCMC Health resources. Account number, guarantor name, insurance card, explanation of benefits, and visit date.

Children’s Hospital New Orleans contact numbers and main campus information

Use the main line for general routing. Use direct numbers when the official page gives a specific appointment, patient experience, or records contact.

Contact item Current detail Use it for
Hospital name Manning Family Children’s Official current name for Children’s Hospital New Orleans.
Former/common name Children’s Hospital New Orleans Common name families may still use when searching, calling, or reviewing older paperwork.
Main campus 200 Henry Clay Ave., New Orleans, LA 70118 Hospital visits, ER access, specialty clinics, inpatient stays, and family navigation.
Main hospital phone 504-899-9511 General routing, hospital information, and department connection.
Pediatric specialist scheduling 504-896-2888 Appointments with pediatric specialists.
Primary care appointment help 504-896-9862 Appointment request with a primary care physician or direction to a clinic.
Psychology Department 504-896-9484 Behavioral or emotional appointment questions that should not be sent through the general form.
Hematology and Oncology 504-896-9740 Appointments with Hematology and Oncology; referrals or records may be faxed to 504-896-9758.
Patient Experience 504-896-3073 Concerns, assistance, family experience issues, and care feedback.
Medical records 844-324-6205 Health Information Management record requests and release-of-information support.
Billing customer service 504-702-4862 Billing questions, account details, financial responsibility, and bill review.

How to schedule pediatric appointments

Families can request specialist appointments, primary care visits, provider-directory appointments, and established-patient scheduling through the portal when available.

Choose the correct route. For pediatric specialists, call 504-896-2888. For primary care appointment help, call 504-896-9862 or contact the clinic directly.
Use online scheduling when appropriate. The provider directory may show online booking for certain providers and visit types. If a child’s symptoms are urgent, call instead of waiting for an online response.
Prepare referral and records. Have the child’s diagnosis, referral, insurance card, guardian contact, medication list, allergies, prior imaging, lab results, and discharge notes ready.
Use the correct department for special cases. Psychology-related issues should use the Psychology Department route. Hematology and Oncology has a dedicated appointment number and referral fax.
Do not use appointment forms for emergencies. For urgent or emergent matters, call 911 or proceed to the nearest emergency room.
Appointment call script: “My child is __ years old. We need help with __. We have a referral from __, insurance is __, symptoms started __, and recent records are available. Which clinic, provider, and appointment type should we use?”

Emergency care at Children’s Hospital New Orleans

The main campus emergency department is listed as a 24/7 pediatric ER and part of the region’s pediatric trauma system.

Main campus ER
Children’s Hospital ER is located at 200 Henry Clay Avenue, New Orleans, LA 70118. The emergency page says the ER is open 24 hours a day, every day.
Trauma capability
The official emergency page describes Manning Family Children’s as the region’s only Level I Pediatric Trauma Center.
Emergency symptoms
Call 911 or go to the nearest ER for breathing trouble, serious injury, seizures, poisoning, severe allergic reaction, uncontrolled bleeding, severe dehydration, or sudden weakness.
Behavioral crisis
If a child is having thoughts of suicide, call 911 or proceed to the nearest emergency room. Do not use appointment request forms for crisis situations.
Bring if possible
Medication list, allergies, insurance card, recent discharge papers, imaging reports, specialist notes, and guardian identification.
Emergency location Address / phone Use when
Main Campus Emergency Department 200 Henry Clay Avenue, New Orleans, LA 70118 · Main hospital line 504-899-9511 Pediatric emergency care, trauma needs, serious illness, and specialized pediatric assessment.
Manning Family Children’s Emergency Room – Metairie 4545 Veterans Blvd., Metairie, LA 70006 · 504-896-2101 East bank families needing pediatric emergency care in Metairie.
Nearest ER or 911 Use the nearest emergency route when every minute matters. Severe breathing issues, loss of consciousness, severe trauma, poisoning, or suicidal thoughts.

Pediatric specialties and services

Manning Family Children’s lists a broad pediatric service directory. Use the provider finder or appointment request page to confirm the right clinic, location, and referral rules.

Care area Examples listed in official services Family planning note
Emergency and trauma Emergency Care, Level I Trauma Center, Critical Care, Burn Care, ECMO, Anesthesiology, Hospital Services. Use the ER for urgent symptoms. For clinic follow-up, ask whether a referral or discharge order is required.
Heart and lung care Heart Center, Cardiac ICU, Pulmonology, Sleep Medicine, Allergy and Immunology. Bring prior tests, echocardiogram reports, sleep studies, inhalers, and medication lists.
Brain, spine, and development Neurosciences, Epilepsy Center, Autism Center, Brachial Plexus Clinic, Concussion Clinic, Rehabilitation Services. Bring school notes, therapy records, seizure logs, imaging, medication history, and developmental evaluations.
Cancer, blood, and complex care Cancer Care, Hematology and Oncology, Transplant Services, Palliative Care, Clinical Trials. Call the department directly when instructed and send referrals or records to the listed fax if required.
Surgery and specialty procedures Pediatric Surgery, General Surgery, Oral and Maxillofacial Surgery, Plastic and Reconstructive Surgery, Urology, Vascular Surgery. Ask about pre-op instructions, anesthesia review, fasting, insurance authorization, and post-op follow-up.
Everyday pediatric specialty care Adolescent Medicine, Dermatology, Dentistry and Orthodontics, ENT, Eye Care, Gastroenterology, Genetics, Nephrology, Rheumatology. Use provider search by condition or specialty, then confirm clinic location and age group before booking.
Family support Child Life and Creative Therapies, The Parenting Center, Patient and Family Experience, Family Housing, Visitor Information. Ask early about accommodations, child-life support, family housing, school needs, and accessibility help.

LCMC Health Patient Portal, MyChart access, and proxy access

The portal helps families manage messages, test results, bills, refill requests, appointments, records, and access for a child’s account.

Portal tasks

  • Message the doctor for non-emergency questions.
  • Access test results.
  • Pay bills quickly and securely.
  • Request refillable prescription refills.
  • View upcoming appointments.
  • Manage another person’s healthcare and print records when access allows.

Proxy access for children

Parents and legal guardians may need proxy access to manage a child’s portal account. The official proxy page explains the steps for families with or without an existing portal account.

Portal support

For portal account help, LCMC Health lists a Patient Portal Patient Support Line at 866-662-6161. Keep the patient name, date of birth, and guardian details ready.

Emergency limit

Do not use portal messaging for emergencies, severe symptoms, or suicidal thoughts. Use 911, the ER, or direct clinical phone routes instead.

Portal login

Open portal information

  1. Select login or signup from the official page.
  2. Search for LCMC Health in the mobile app if using a phone.
  3. Use portal help if login, proxy, or record access fails.

Proxy access

Open proxy access instructions

  1. Log in to the portal if you already have an account.
  2. Use Messaging and Request Family Access where instructed.
  3. Be ready to provide proof of parent or legal guardian authority if required.

Medical records, vaccine proof, school notes, and referral documents

Records may be needed for referrals, school, daycare, camp, insurance, second opinions, continuing care, and hospital-to-clinic follow-up.

Record need Best route Prepare before requesting
Basic portal records Use the LCMC Health Patient Portal if proxy access allows. Guardian login, patient date of birth, visit dates, and provider name.
Complete medical record Contact Health Information Management or use the official request records route. Patient name, date of birth, dates of service, recipient name, delivery method, and signed authorization.
Specialist referral packet Ask the referring office to send notes, labs, imaging, diagnosis, and referral reason. Specialty requested, insurance authorization, referring doctor, and urgent timing if applicable.
Insurance or billing documentation Use bill pay, billing support, or itemized statement request. Account number, guarantor, insurance card, explanation of benefits, and service date.
School or daycare note Ask the clinic or provider team during or after the visit. School name, return date, activity restrictions, medication instructions, and form deadline.
Privacy note: Pediatric records require proper guardian authority and identity verification. Portal access, proxy access, and release forms may differ based on the child’s age and legal situation.

Billing, insurance, estimates, Medicaid, and financial assistance

Hospital bills can include facility charges, professional charges, insurance rules, deductibles, co-insurance, and services billed separately from the hospital bill.

Before scheduled care

Contact your insurance plan to confirm network status, referral requirements, authorization rules, deductible, co-pay, co-insurance, and out-of-pocket limits.

Separate professional fees

The billing page warns that some physician or professional care may not be part of the hospital bill and may not be covered the same way by insurance.

Medicaid questions

For Medicaid responsibility questions, the official billing page directs families to contact the local Medicaid office or Louisiana Department of Health.

Financial assistance

Financial assistance information is available through Manning Family Children’s and LCMC Health resources. Ask early if a scheduled procedure may create financial hardship.

Billing phone
LCMC Health billing customer service is listed at 504-702-4862.
Estimate question
Ask whether the estimate includes facility fees, provider fees, anesthesia, imaging, lab work, pharmacy, supplies, and follow-up care.
Insurance call script
“My child is being seen at Manning Family Children’s. Is this hospital and provider in network, and is a referral or authorization required?”
Document to save
Keep itemized bills, explanation of benefits, pre-authorization letters, receipts, and portal payment confirmations.

Visitor information, overnight guests, gifts, balloons, and accessibility

Visitor rules may vary by unit, patient condition, infection-control needs, and critical care restrictions. Confirm with the nurse or unit before visiting.

Visitor topic Current guidance summarized Family note
General visiting hours The visitor page lists visiting hours as 8 am to 9 pm, with exceptions for Critical Care Units. Always confirm with the patient’s nurse because unit rules can be stricter.
Overnight guests The visitor page says a family member is encouraged to stay; two adults may spend the night in a private room and one adult in a semiprivate room. Ask the unit about badges, quiet hours, sleeper space, and age restrictions for overnight visitors.
Food or drink gifts Visitors should check with the nurse before bringing food or drink gifts to patients. Diet orders, procedures, allergies, and ICU rules may restrict outside food.
Balloons Latex balloons are not allowed anywhere in the hospital. Mylar balloons are acceptable and may be purchased in the gift shop. Choose latex-free items when bringing gifts for pediatric patients.
Accessibility The hospital states it offers reasonable accommodations and access to service animals under ADA-related guidance. Request accommodations before arrival when possible, especially for longer visits or procedures.

Parking, campus access, map, and arrival checklist

The official campus access page says free parking is available in a 600-spot parking garage off Henry Clay Avenue. Check current detours before driving.

Manning Family Children’s
200 Henry Clay Ave.
New Orleans, LA 70118
Main: 504-899-9511

Use this map for route planning only. Check the official campus access page for roadwork, detours, parking garage access, and temporary route changes before your visit.

Before leaving home

Confirm appointment time, building, clinic, provider, parking instructions, insurance card, guardian ID, referral, and records.

For ER arrival

Use the emergency entrance and follow signs. Bring medications, allergies, recent discharge papers, and a guardian who can consent to care.

For scheduled clinics

Arrive early for check-in, insurance verification, forms, and wayfinding across the hospital campus.

For long visits

Ask about family housing, nearby accommodations, child-life support, cafeteria options, and visitor rules for the assigned unit.

Official source checklist for this guide

This page summarizes practical hospital details so families can find the right address, phone number, ER route, appointment path, portal, billing support, records, and visitor information faster.

Official page What it helps verify When to open it
Manning Family Children’s homepage Main hospital identity, location, main phone, portal, bill pay, provider search, and records links. Open when confirming the current hospital name and main navigation.
Name update page Children’s Hospital New Orleans becoming Manning Family Children’s. Open when matching older Children’s Hospital New Orleans searches with the current name.
Locations page Main campus hospital address and listed location phone. Open when confirming whether a clinic is on main campus or at a satellite location.
Appointment request page Specialist scheduling, primary care appointment routes, psychology routing, and Hematology/Oncology contact. Open before requesting a clinic visit or sending referral records.
Emergency care page 24/7 ER, Level I Pediatric Trauma Center language, ER locations, and pediatric emergency details. Open for emergency planning, but use 911 or the ER when symptoms are life-threatening.
Services page Pediatric specialties and hospital service categories. Open when deciding which specialty or clinic may fit your child’s condition.
LCMC Health Patient Portal page Portal tasks including messages, results, bills, refills, appointments, records, and mobile app access. Open for portal login, signup, MyChart-style access, and patient account help.
Billing and insurance page Billing guidance, insurance responsibility, separate professional charges, Medicaid note, and cost preparation. Open before scheduled procedures, expensive testing, or insurance questions.
Visiting page Visitor resources, visiting information, and campus planning. Open before an inpatient visit, clinic appointment, or ER trip.
Accessing campus page Parking garage, campus address, route notes, accessibility, and detour guidance. Open right before driving to check route or roadwork updates.
Independent guide notice: USHospitalGuides.com is not Manning Family Children’s, not Children’s Hospital New Orleans, not LCMC Health, not an emergency service, and not a government agency. Use official hospital links or phone numbers for appointments, records, pricing, medical advice, and urgent instructions.

Important pediatric health and safety notice

This guide helps with contact, scheduling, location, portal, records, billing, visitor, and parking information. It does not replace medical advice from a licensed clinician.

Do not rely on online information for emergency triage. Breathing difficulty, poisoning, trauma, seizure, suicidal thoughts, severe allergic reaction, dehydration, severe pain, or sudden collapse needs immediate medical help through 911 or an emergency room.

Children’s Hospital New Orleans FAQs

These questions focus on the current name, main campus, phone numbers, ER, appointments, specialties, portal, records, billing, visitors, and parking.

1. What is Children’s Hospital New Orleans called now?
Official pages now present Children’s Hospital New Orleans as Manning Family Children’s. Families may still see or search the older Children’s Hospital New Orleans name on older paperwork, maps, and third-party listings.
2. What is the main address for Children’s Hospital New Orleans?
The main campus address is 200 Henry Clay Ave., New Orleans, LA 70118. Use this address for the main hospital, emergency department, specialty care, inpatient visits, and campus parking.
3. What is the main phone number?
The main hospital phone number is 504-899-9511. Use it for general hospital routing and department connection when you are unsure which number to call.
4. How do I schedule a pediatric specialist appointment?
For pediatric specialist appointments, the official appointment page lists the Scheduling Center at 504-896-2888. You can also use the appointment request page or provider directory when online scheduling is available.
5. How do I request a primary care appointment?
The appointment page lists 504-896-9862 for primary care appointment requests, or families can call the specific pediatric clinic directly.
6. Is Children’s Hospital New Orleans emergency room open 24/7?
Yes. The official emergency care page says the Children’s Hospital ER is open 24 hours a day, every day. For life-threatening emergencies, call 911 or go to the nearest emergency room.
7. What pediatric emergency capability is listed?
The emergency page describes Manning Family Children’s as the region’s only Level I Pediatric Trauma Center and lists access to pediatric emergency physicians, labs, imaging, and on-site specialists.
8. What can families do through the LCMC Health Patient Portal?
The portal can help families message doctors, access test results, pay bills, request prescription refills, view upcoming appointments, manage another person’s healthcare, and print records when access allows.
9. How do I request medical records?
Use the portal for available records or contact Health Information Management for formal medical record requests. Be ready with the patient’s name, date of birth, dates of care, recipient details, and signed authorization if required.
10. Is parking available at the hospital?
The official campus access page says free parking is available in a 600-spot parking garage located off Henry Clay Avenue. Check the campus access page before driving for roadwork, detours, and updated route guidance.