Ssm Health Saint Louis Univ.: Contact & Patient Info

Q: What are the visiting hours at Saint Louis University Hospital?

General visiting hours are 8 a.m. to 8 p.m. Compassionate-care exceptions may be made, and visitation can be restricted when it interferes with medical or nursing care. Individual units may apply additional clinical restrictions.

Q: How much is parking at Saint Louis University Hospital?

A validated patient or visitor garage ticket currently costs $2. Unvalidated parking is charged at $1 per hour for up to six hours and then a flat $25 fee after that. LaSalle valet currently costs $4 and is free for qualifying handicap tags or license plates.

Q: Does Saint Louis University Hospital offer financial assistance?

Yes. SSM Health provides financial assistance for eligible uninsured and underinsured patients. Uninsured patients receive an automatic discount and may still apply for additional financial assistance. Application help is available at 855-989-6789.

St. Louis academic hospital guide · Verified August 24, 2026

SSM Health Saint Louis University Hospital: ER, doctors, appointments, parking and patient information

SSM Health Saint Louis University Hospital is an academic medical center at 1201 South Grand Boulevard, St. Louis, MO 63104. It serves as the teaching hospital for Saint Louis University School of Medicine and is staffed by physicians from SLUCare Physician Group.

The hospital provides advanced adult medical and surgical care and is designated by SSM Health as a Level I Time Critical Diagnosis hospital for trauma, stroke and STEMI. Its emergency department and Level I trauma center operate around the clock, while outpatient specialty offices on the surrounding campus use separate weekday schedules.

Academic medical center Level I Trauma Center 24/7 Emergency Department Stroke · Trauma · STEMI SLUCare Physician Group Transplant Center

Call 314-257-8000 Directions to hospital Appointments 314-617-2000

Medical emergency? The Emergency Room at SSM Health Saint Louis University Hospital is open 24 hours a day, seven days a week. The ER entrance is reached from LaSalle Street on the north side of the hospital. Call 911 for a life-threatening emergency rather than delaying care to call a doctor’s office or obtain a price estimate.

Main hospital 1201 S. Grand Blvd.

St. Louis, MO 63104

Main phone / directory 314-257-8000

Use for general hospital routing.

Emergency Department 314-257-1320

1201 S. Grand Blvd. · Open 24/7.

General visiting hours 8 a.m.–8 p.m.

Clinical restrictions and compassionate-care exceptions may apply.

SLUCare appointments 314-617-2000

Specialist and physician appointment assistance.

Validated garage parking $2

Main hospital/Center for Specialized Medicine after validation.

Start here: which Saint Louis University Hospital service do you need?

The SLU medical campus contains the acute-care hospital, Center for Specialized Medicine, emergency department, West Pavilion, Cancer Center and South Campus. Confirming the correct building before leaving home can save substantial walking and parking time.

Emergency or trauma

Use the Emergency Department at 1201 S. Grand Blvd. and approach from LaSalle Street on the north side. ER phone: 314-257-1320. Open 24/7.

General hospital question

Call the main hospital directory at 314-257-8000.

Specialist appointment

Call SLUCare Physician Group at 314-617-2000. Many outpatient specialists practice next door at the Center for Specialized Medicine, 1225 S. Grand Blvd.

Neurology

Center for Specialized Medicine, Level 1, Door 5. Phone 314-617-2555.

Orthopedics

Center for Specialized Medicine, Level 1. Phone 314-257-3390.

Gastroenterology / liver / kidney

Center for Specialized Medicine, Level 3, Door 1–2. Phone 314-257-3760.

Transplant care

SSM Health Transplant Center at 1201 S. Grand Blvd. Phone 314-257-8310.

Cancer / West Pavilion

West Pavilion is at 3655 Vista Ave. and has a separate covered garage across Vista Avenue.

Price estimate

Call SSM Health Price Estimates at 844-989-6292. Have the CPT code, insurance information and ordering doctor’s details available when possible.

Billing question

Current SSM Health billing customer service: 888-918-3512.

Medical records

Saint Louis University Hospital Medical Records: 314-257-7120.

SSM Health Saint Louis University Hospital phone numbers

These are the numbers patients and families are most likely to need before, during or after a hospital visit.

Department / need	Phone	Best use
Main hospital / directory	314-257-8000	General information and department routing.
Emergency Department	314-257-1320	ER location questions. Call 911 for a life-threatening emergency.
SLUCare appointments	314-617-2000	Specialist appointments and outpatient physician scheduling.
Patient Information	314-257-2110	Current hospital patient-information route.
Patient & Visitor Relations	314-257-8654	Visitor and patient-experience assistance.
Patient / Guest Relations & lodging help	314-257-1745	Hospital page directs families here for lodging information and guest support.
Medical Records	314-257-7120	Hospital record-copy and Health Information Management questions.
Hospital Imaging	314-257-1420	Hospital imaging questions and routing.
Social Work / Care Coordination	314-257-2390	Discharge planning and support resources.
Pastoral Care	314-257-8700	Spiritual-care support.
Ethics Committee	314-257-8700	Ethics-related care questions.
Price Estimates	844-989-6292	Personalized hospital-service estimates.
Billing Customer Service	888-918-3512	Pay bill, payment arrangements, statements and financial-assistance routing.
Financial Assistance application help	855-989-6789	Application copies and financial-assistance questions.
MyChart technical support	855-551-6555	Technical access problems with SSM Health MyChart.
Pharmacy	314-257-3450	Hospital-campus retail pharmacy.
Gift Shop	314-257-2100	Fleur De Lis Gift Shop.
Third-party liability / workers’ compensation	888-989-2751	Work-comp and third-party liability service.

Emergency room and Level I trauma care

SSM Health Saint Louis University Hospital operates a large emergency and trauma facility designed for complex adult emergencies and regional transfers.

Emergency address 1201 S. Grand Blvd.

St. Louis, MO 63104

ER hours 24 hours

Open Monday through Sunday.

ER phone 314-257-1320

Call 911 for a life-threatening emergency.

Where is the emergency entrance?

SSM Health specifically advises emergency patients to use LaSalle Street on the north side of the hospital. The current campus map identifies a separate Public ER Entrance, ambulance-only entrance, ambulance parking, helipad and nearby patient/visitor parking garage.

What is inside the Emergency Department?

SSM Health describes its newer emergency department as approximately 40,000 square feet and about three times larger than the prior emergency department.

Trauma bays

Five large trauma bays are positioned near the ambulance-only entrance for rapid access to severely injured patients.

Dedicated CT and X-ray

The emergency department has designated imaging resources to support emergency and trauma evaluation.

Behavioral-health space

SSM Health states that the emergency department includes a behavioral-health unit.

Level I trauma resources

The SLUCare trauma team includes in-house trauma surgeons, emergency medicine physicians, trauma nurses and therapists with access to numerous specialty and subspecialty services.

Academic trauma center: the Emergency Department is directly connected with the hospital’s operating, intensive-care and specialty resources. SSM Health says the emergency/trauma program serves patients across a broad Missouri and Illinois referral region.

What is the emergency room fee?

There is no single flat SSM Health Saint Louis University Hospital ER fee that represents every emergency visit. The total depends on factors such as the level of emergency evaluation, laboratory tests, CT/X-ray imaging, medications, procedures, specialist consultations, observation and admission.

SSM Health’s price-estimate team can help with planned services, but emergency care is difficult to estimate beforehand because the services required are not known until the patient has been medically evaluated.

Price-estimate limitation: SSM Health states that its hospital estimates do not include every professional bill. Physicians, anesthesiologists, radiologists, pathologists, surgeons or other professionals may generate separate charges.

How to schedule a SLUCare appointment

Routine outpatient appointments are usually handled through SLUCare Physician Group, not through the hospital’s emergency department or general switchboard.

Identify the specialty you need. Examples include cardiology, neurology, gastroenterology, orthopedics, surgery, transplant medicine, ophthalmology or ENT.

Call SLUCare at 314-617-2000. The scheduling team can help locate the appropriate provider and clinic.

Ask whether online scheduling is available. MyChart scheduling is currently available for selected providers and visit types, including some primary care, general dermatology and general OB/GYN appointments.

Confirm referral or authorization requirements. Some insurance plans require a referral or prior authorization before specialty care, advanced imaging or procedures.

Confirm your exact building. Many specialists are at 1225 S. Grand Blvd., not inside the acute-care hospital at 1201 S. Grand Blvd.

Pre-register before arrival when offered. SLUCare uses online pre-registration for physician appointments.

Arrive about 15 minutes early if registering in person. SLUCare specifically advises patients checking in at the registration desk to arrive 15 minutes before the scheduled appointment.

What to bring to a SLUCare appointment

Current health-insurance card
Required referral or authorization forms
Driver’s license or another photo ID
Requested identifying information
Name and address of the referring doctor
Primary-care physician information
Contact information for providers who should receive results
Current medications and doses, including over-the-counter products
Relevant outside records or imaging when requested

Faster check-in: SLUCare advises patients to call 314-617-2000 before the visit if demographic or insurance information needs to be verified or updated.

SLUCare appointment resources SSM Health MyChart

Doctors and specialists at Saint Louis University Hospital

The hospital is staffed by SLUCare Physician Group physicians. Because this is a large academic medical center, there is no reliable public hospital-wide Monday-to-Sunday doctor roster that can be permanently reproduced.

Many doctors divide time among inpatient rounds, procedures, operating rooms, research, teaching and clinics at several St. Louis locations. The table below lists current doctors publicly associated with downtown SLUCare clinics and the most useful scheduling route.

Doctor	Specialty	Downtown clinic / phone	Published timing
Eric Stein, MD	Interventional Cardiology / Cardiology	1225 S. Grand Blvd., Level 2 314-617-2525	Individual physician-day schedule is not publicly fixed; call for current availability.
Abdalla Hassan, MD	Interventional Cardiology / Cardiovascular Disease	1225 S. Grand Blvd., Level 2	Call SLUCare for the current Grand Boulevard clinic schedule.
Deniz Atilgan, MD	Epilepsy / Neurology	1225 S. Grand Blvd., Level 1, Door 5 314-617-2555	Neurology clinic: Mon–Fri 8 a.m.–4:30 p.m.; doctor-specific sessions vary.
Maithreyi Chappidi, MD	Neurology	1225 S. Grand Blvd., Level 1, Door 5 314-617-2555	Neurology clinic: Mon–Fri 8 a.m.–4:30 p.m.; confirm physician availability.
Christopher Laohathai, MD	Epilepsy / Neurology	1225 S. Grand Blvd., Level 1, Door 5 314-617-2555	Neurology clinic: Mon–Fri 8 a.m.–4:30 p.m.; individual schedule varies.
Faisal Bukeirat, MD	Hepatology / Gastroenterology	1225 S. Grand Blvd., Level 3 314-257-3760	Call for current clinic days and appointment slots.
Ju Yeon Cho, MD	Gastroenterology / Transplant Hepatology	1225 S. Grand Blvd., Level 3 314-257-3760	Call for current clinic days and appointment slots.
Adam Donald Farmer, MD, PhD	Gastroenterology	1225 S. Grand Blvd., Level 3 314-257-3760	Call for doctor-specific schedule.
Wing-Kin Syn, MD	Gastroenterology / Hepatology / Internal Medicine	1225 S. Grand Blvd., Level 3 314-257-3760	Call for current availability.
Jennifer Palagiri, MD	Gastroenterology	1225 S. Grand Blvd., Level 3 314-257-3760	Call for current appointment schedule.
Uchenna Agbim, MD	Gastroenterology / Transplant Hepatology	1225 S. Grand Blvd., Level 3 314-257-3760	Call for current availability.
Daniel Aaronson, MD	Neurosurgery	1225 S. Grand Blvd., Level 2 314-617-2000	Individual surgical clinic sessions are not publicly fixed.
Richard Bucholz, MD	Neurosurgery	1225 S. Grand Blvd., Level 2 314-617-2000	Call for current clinic schedule.
Joanna Kemp, MD	Neurosurgery / Pediatric Neurosurgery	1225 S. Grand Blvd., Level 2 314-617-2000	Call for current clinic schedule.
Ali Aral, MD	Plastic & Reconstructive Surgery	1225 S. Grand Blvd., Level 2 314-617-2000	Call for current appointment availability.
Kevin Chen, MD	Plastic & Reconstructive Surgery	1225 S. Grand Blvd., Level 2 314-617-2000	Call for current clinic timing.
Anh Le, MD	Cardiothoracic Surgery / General Surgery	1225 S. Grand Blvd., Level 2 314-617-2000	Surgical clinic and operating schedules vary.
Jen Vigneswaran, MD	Cardiothoracic Surgery / General Surgery	SLUCare downtown and other locations	Call for the current Grand Boulevard clinic session.
Thomas Sensing, DO	General Surgery / Trauma Surgery / Critical Care	1225 S. Grand Blvd., Level 2, Door 2 314-617-2000	Hospital/trauma responsibilities can affect outpatient availability.
Asa Peterson, MD	Orthopedic Surgery / Spine Surgery	1225 S. Grand Blvd., Level 1 314-257-3390	Orthopedic clinic: Mon–Fri 8 a.m.–4:30 p.m.; physician schedule varies.
Peter Cohn, MD	Spine Surgery / Orthopedic Surgery	1225 S. Grand Blvd., Level 1 314-257-3390	Orthopedic clinic: Mon–Fri 8 a.m.–4:30 p.m.; call for doctor availability.
John Watson, MD	Orthopedic Surgery	1225 S. Grand Blvd., Level 1 314-257-3390	Orthopedic clinic: Mon–Fri 8 a.m.–4:30 p.m.; individual timing varies.

Clinic hours are not physician hours. For example, a neurology office may be open Monday through Friday from 8 a.m.–4:30 p.m. while a particular neurologist sees patients only during selected sessions. Always ask for the doctor’s actual clinic day.

Why physician schedules can change: this is a teaching hospital. Specialists may be supervising residents and fellows, performing procedures, covering inpatient units, participating in trauma call, conducting research or seeing patients at another SLUCare location.

What to ask when scheduling with a specific doctor

Is the physician accepting new patients?
Which days is the doctor seeing patients at 1225 S. Grand Blvd.?
What is the next available appointment?
Is telehealth available for this visit type?
Does my plan require a referral?
Does my insurer require prior authorization?
What is the professional consultation fee?
Will there also be a hospital/facility charge?

Major services and specialties

Saint Louis University Hospital provides tertiary and quaternary adult care supported by SLUCare specialists and Saint Louis University School of Medicine.

Emergency & Trauma

24/7 emergency care and verified Level I trauma services.

Stroke Care

Advanced stroke evaluation and treatment through the MidAmerica Stroke Network.

Heart & Vascular

Cardiology, electrophysiology, interventional cardiology and cardiothoracic surgery.

Cardiac Catheterization

Hospital cath lab services; department phone 314-257-2050.

Transplant

Kidney and liver transplant evaluation, surgery and long-term transplant care.

Cancer Care

Medical, surgical and radiation oncology with West Pavilion specialty programs.

Blood & Marrow Transplant

Outpatient BMT services are available through West Pavilion.

Neurology

Epilepsy, stroke, movement disorders, ALS, MS and neuromuscular disorders.

Neurosurgery

Complex brain and spine surgical care.

Gastroenterology

Digestive disorders, endoscopy and advanced GI procedures.

Hepatology

Liver disease and transplant-hepatology expertise.

Nephrology

Kidney disease, hypertension, dialysis-related and transplant care.

Orthopedics

Joint, trauma, spine and musculoskeletal services.

General Surgery

General, minimally invasive, colorectal and complex abdominal surgery.

Thoracic Surgery

Advanced surgery involving the chest and thoracic organs.

Vascular Surgery

Evaluation and surgical management of vascular disease.

Urology

Medical and surgical treatment of urinary-system conditions.

ENT

Otolaryngology and head-and-neck specialty care.

Ophthalmology

Medical and surgical eye care.

Pulmonology

Lung, critical-care and sleep-medicine services.

Infectious Diseases

Complex infection evaluation and specialty treatment.

Rheumatology

Autoimmune and inflammatory-disease care.

Dermatology

Medical dermatology through the Center for Specialized Medicine.

Outpatient Surgery

Same-day surgery is available at the South Campus at 1755 S. Grand Blvd.

Hospital campus buildings and where to go

The official 2026 SSM Health campus map identifies multiple connected hospital, outpatient, research and specialty buildings.

Campus area	What is there / when you may need it
Hospital Commons / Pharmacy	Main hospital common area and retail pharmacy access.
Center for Specialized Medicine 1225 S. Grand Blvd.	Major outpatient SLUCare clinics including neurology, orthopedics, gastroenterology, hepatology, nephrology, surgery, ENT and ophthalmology.
Grand Tower	Main modern inpatient hospital tower.
Emergency Room	Separate public ER entrance from LaSalle side.
Bordley Tower	Part of the hospital’s clinical campus and visitor-access network.
Firmin Desloge Tower	Historic hospital tower connected into the medical campus.
Radiation Oncology	Radiation-medicine services on the Vista side of campus.
West Pavilion 3655 Vista Ave.	Cancer-related services, BMT clinic, infusion, breast care, surgery and other specialty services.
SSM Health Saint Louis University Cancer Center	Specialized cancer-care area on the broader campus.
South Campus 1755 S. Grand Blvd.	Orthopedics and outpatient surgery services.

Center for Specialized Medicine floor guide

Level	Key specialties
Garden / Ground Level	Otolaryngology, ophthalmology, Sight & Sound Center
Level 1	Neurology, orthopedics and sports medicine
Level 2	Family medicine, internal medicine, infectious disease, endocrinology, geriatrics, critical care, pulmonology, sleep medicine, rheumatology, neurosurgery, vascular surgery, plastic surgery and urology
Level 3	Nephrology, gastroenterology, hepatology and dermatology

Parking shortcut for specialty appointments: for the Center for Specialized Medicine, SSM Health recommends parking on the blue side of the garage and taking the elevators to the Garden Level.

Hospital, clinic, surgery and pharmacy hours

The emergency department operates continuously, but outpatient clinics and supporting services have separate schedules.

Service	Current published hours	Phone
Emergency Department	Open 24 hours, Monday–Sunday	314-257-1320
Neurology Clinic 1225 S. Grand Blvd., Level 1, Door 5	Monday–Friday: 8 a.m.–4:30 p.m. Saturday–Sunday: Closed	314-617-2555
Orthopedics 1225 S. Grand Blvd., Level 1	Monday–Friday: 8 a.m.–4:30 p.m. Saturday–Sunday: Closed	314-257-3390
Outpatient Surgery — South Campus 1755 S. Grand Blvd.	Monday–Friday: 6 a.m.–4:30 p.m. Saturday–Sunday: Closed	314-617-3588
SSM Health Pharmacy 1225 S. Grand Blvd., first floor	Monday–Friday: 8 a.m.–6 p.m. Saturday: 9 a.m.–1 p.m. Sunday: Closed	314-257-3450
Radiation Medicine 3685 Vista Ave.	Monday–Friday: 8 a.m.–4 p.m. Saturday–Sunday: Closed	314-257-7000

Holiday and physician schedules can differ. If you are driving a long distance for outpatient care, call the clinic first rather than relying solely on normal weekly hours.

Parking, garage rates, valet and best entrance

Parking is one of the most important practical details on the SLU Hospital campus because different buildings use different garages.

Main hospital garage

Patients and visitors may park in the covered garage on LaSalle Street, directly across from the hospital.

Center for Specialized Medicine

Use the blue side of the garage and take the elevator to the Garden Level.

West Pavilion

Use the covered garage on Vista Avenue, directly across from West Pavilion.

Current parking prices

Parking type	Current published rate
Validated patient/visitor garage ticket	$2
Unvalidated parking	$1 per hour up to 6 hours, then a flat $25 fee after that
LaSalle valet	$4
Valet with qualifying handicap tag/license plate	Free
Center for Specialized Medicine validated parking	$2

Do not forget validation. The difference between a validated ticket and an unvalidated long stay can be significant. Bring the parking ticket inside and have it validated before returning to your vehicle.

Main hospital entrance

The main hospital entrance is directly off Grand Boulevard. SSM Health advises drivers to pull into the drive between LaSalle Street and Rutger Street. Continue straight to reach the main parking garage on the right.

Emergency entrance

Emergency patients should approach from LaSalle Street on the north side rather than trying to enter through the normal outpatient clinic route.

South Campus parking

Outpatient surgery patients at 1755 S. Grand Blvd. can use the attached covered garage on Shaw Boulevard behind the building. The location states that garage exit tokens are available at reception.

Accessibility

SSM Health states that all Saint Louis University Hospital campus buildings are accessible. Accessible parking is available, and valet is offered at most entrances. Valet parking is free for vehicles with qualifying handicap tags or license plates.

Visiting hours and visitor rules

The hospital’s current general visitation period is 8 a.m.–8 p.m.

General visiting hours 8 a.m.–8 p.m.

Daily unless a unit or patient’s condition requires different restrictions.

Patient Information 314-257-2110

Useful when confirming hospital patient information.

Important visitor guidance

Compassionate-care exceptions may be approved by the nursing leader.
Do not wake sleeping patients.
If the room curtain is closed, check with the nurse before entering.
Visitation may be restricted when it interferes with medical or nursing care.
Unit-specific infection-control requirements can override general visiting hours.

Mask policy

SSM Health has discontinued universal masking. Masks are generally not required unless a patient or visitor has known or suspected COVID-19 or other upper-respiratory symptoms, or when a specific clinical situation requires masking.

Masks remain available, and SSM Health supports visitors and patients who choose to wear one.

Critical-care or special unit visit? Call 314-257-8000 or the patient’s unit before making a special trip, especially if the patient is in intensive care, isolation or immediately after surgery.

Hospital prices, doctor fees and personalized estimates

SSM Health provides both personalized estimates and federally required hospital pricing files, but patients should understand what those numbers do and do not include.

Price Estimate phone 844-989-6292

Use for a personalized hospital-service estimate.

Useful information to have CPT code + insurance

Also have the ordering physician’s information available.

What information does the estimate team need?

Patient name and contact information
Insurance information
Ordering physician
CPT code or codes for the test or procedure

Why can the final bill differ?

SSM Health identifies several reasons, including:

Additional tests ordered by the physician
Observation or inpatient admission after a planned procedure
Changes in medication quantity or type
Unexpected complications
Changes in deductible status while other claims are processing

Does the estimate include doctor fees?

Not necessarily. SSM Health explicitly states that its estimate is an approximation of hospital billing expenses and may not include professional billing from physicians, radiologists, pathologists, anesthesiologists, surgeons or assistant surgeons.

How much is a SLUCare doctor appointment?

There is no single published fee that applies to every SLUCare physician. A new cardiology consultation, neurology evaluation, surgical consultation and routine follow-up can use different billing codes.

Your final responsibility can also depend on your deductible, copayment, coinsurance and whether both the physician and facility are in network.

Hospital price-transparency files

SSM Health publishes a machine-readable pricing file specifically for SSM Health Saint Louis University Hospital as required under federal hospital price-transparency rules.

Request price estimate Hospital price transparency

Insurance accepted at Saint Louis University Hospital

SSM Health publishes a hospital-specific insurance list, but participation can differ by exact plan product and physician.

The hospital’s current 2026 insurance information includes major arrangements involving plans such as:

6 Degrees Health

Aetna

Ambetter

Anthem Blue Cross Blue Shield

Blue Cross Blue Shield of Illinois

Cigna

Essence Medicare Advantage

HealthLink

Healthy Blue Missouri Medicaid

Home State Health

Humana Medicare Advantage

Medica

Meridian

UnitedHealthcare arrangements

This is not a guarantee of coverage. “Aetna,” “Anthem,” “Cigna” or another company can operate many different employer, Marketplace, Medicaid and Medicare products. Confirm your exact plan using the customer-service number on the back of your insurance card.

Questions to ask before scheduled care

Is SSM Health Saint Louis University Hospital in network?
Is the specific SLUCare physician in network?
Does this procedure require prior authorization?
Does my plan require a referral?
What is my remaining deductible?
What copay or coinsurance applies?
Could anesthesiology, radiology or pathology bill separately?

Check current SSM insurance list

Billing, payment plans and financial assistance

SSM Health offers online, telephone and mail payment options along with financial assistance for eligible patients.

Billing customer service

SSM Health billing 888-918-3512

Monday–Thursday: 8 a.m.–7 p.m.
Friday: 8 a.m.–5 p.m.

Billing customer service can help with:

Paying an SSM Health bill
Understanding a statement
Payment arrangements
Requesting or reviewing account information
Financial-assistance routing

How can you pay?

SSM Health MyChart
Guest online payment
Telephone payment
Mail

Financial assistance

SSM Health’s financial-assistance program is available to people who are uninsured, underinsured, unable to qualify for a government program or otherwise unable to pay for medically necessary care.

Eligibility is assessed using factors including household income, family size and federal poverty-level guidelines.

Uninsured discount

SSM Health states that uninsured patients receive an automatic discount on their bill. Receiving that discount does not prevent an uninsured patient from also applying for additional financial assistance.

Documents currently requested with the assistance application

Verification of income for the most recent two months
Previous year’s federal tax return or non-filing letter
Completed financial-assistance application

How to submit the application

Method	Financial-assistance contact
Mail	SSM Health Patient Financial Services Attn: Financial Assistance P.O. Box 411997 St. Louis, MO 63141
Fax	314-989-6734
Email	financialaid@ssmhealth.com
Phone	855-989-6789
In person	Financial counselor at SSM Health Saint Louis University Hospital 1201 S. Grand Blvd. St. Louis, MO 63104

Payment plans

SSM Health financial counselors can also help eligible patients explore payment-plan options and, when applicable, public-benefit programs such as Medicaid.

Pay or manage SSM bill Financial assistance

Medical records, MyChart and copies of your chart

MyChart is useful for everyday electronic access, while a formal medical-record request is appropriate when a patient needs a complete or legally transferable copy.

Hospital Medical Records 314-257-7120

Use for Health Information Management and record-copy questions.

MyChart technical support 855-551-6555

Use for portal-access problems.

Records you can request

The current SSM Health authorization form includes options such as:

Discharge summary
History and physical exam
Progress notes
Laboratory reports
X-ray/radiology reports
Medication records
Detailed bill
Other specified medical information

Electronic or paper copy

Patients can request inspection, a hard copy or, when the records are maintained electronically, an electronic copy.

How long can a record request take?

SSM Health’s authorization form states that a request will be acted on within 30 days. Patients will be notified if access cannot be provided.

Can there be a records fee?

Depending on the request and applicable law, charges can apply for paper copies, electronic media, mailing, supervised inspection or preparation of a summary.

Need actual imaging? Ask specifically for the imaging files/CD/electronic images, not only the written X-ray, CT or MRI report.

SSM Health Pharmacy at the hospital

The campus has a full-service retail pharmacy useful for prescriptions after an inpatient stay or outpatient appointment.

Pharmacy address 1225 S. Grand Blvd.

First floor, St. Louis, MO 63104

Pharmacy phone 314-257-3450

Full-service walk-in retail pharmacy.

Pharmacy hours

Day	Hours
Monday	8 a.m.–6 p.m.
Tuesday	8 a.m.–6 p.m.
Wednesday	8 a.m.–6 p.m.
Thursday	8 a.m.–6 p.m.
Friday	8 a.m.–6 p.m.
Saturday	9 a.m.–1 p.m.
Sunday	Closed

Pharmacy services

Prescription filling after appointments
Discharge prescriptions
Bedside delivery options for eligible inpatients
24/7 refill requests through MyChart
Mailing and courier options
Cash, check, credit and debit payment methods
Most insurance plans accepted, subject to plan-specific pharmacy rules

Best parking for pharmacy pickup

SSM Health recommends the covered garage on LaSalle Street. Enter through the main hospital entrance; the pharmacy is located to the left.

Cafeteria, Starbucks and gift shop

Family members spending a long day at the hospital have onsite food and basic retail options.

Grand Cafeteria

Located on the first floor of the hospital. SSM Health describes options including a salad bar, grill, pizza, snacks and beverages.

Starbucks

A Starbucks is located on the garden level of the hospital campus.

Fleur De Lis Gift Shop

The hospital gift shop is on the first floor of the main hospital across from the cafeteria.

Day	Current hours
Monday–Thursday	8 a.m.–4 p.m.
Friday	7 a.m.–3 p.m.
Saturday	Closed
Sunday	Closed

Gift Shop phone: 314-257-2100.

Hotels, family lodging and public transportation

SSM Health publishes several nearby lodging options for families of hospitalized patients, including hospital-specific rate codes at selected properties.

Lodging option	Address / hospital-rate information
Pear Tree Inn near Union Station 314-241-3200	2211 Market St., St. Louis, MO 63103 Ask for SLUH rate code 328247.
Drury Inn – Union Station 314-231-3900	201 S. 20th St., St. Louis, MO 63103 Ask for SLUH rate code 328247.
Red Roof Plus 314-645-0101	5823 Wilson Ave., St. Louis, MO 63110 Hospital page lists rate code 615959.
Holiday Inn Express St. Louis 314-361-4900	4630 Lindell Blvd., St. Louis, MO 63108
Home2 Suites by Hilton 314-531-4446	920 S. Taylor Ave., St. Louis, MO 63110 Ask for the SLU Hospital rate. The hospital notes that a free shuttle may be available on request during designated hours.

Need lodging help? Call hospital patient/guest relations at 314-257-1745. Discounted room availability can change by date.

Public transportation

The hospital directs patients and visitors to Metro St. Louis for MetroBus, MetroLink and Metro Call-A-Ride route and schedule information.

If using public transit for an outpatient visit, confirm which campus building you need before planning the final walking route.

SSM Health Saint Louis University Hospital map and directions

The map below points to the main acute-care hospital. Some SLUCare specialty visits use the adjacent Center for Specialized Medicine at 1225 S. Grand Blvd.

Main hospital: 1201 S. Grand Blvd., St. Louis, MO 63104.
Center for Specialized Medicine: 1225 S. Grand Blvd.
Emergency Department: use the LaSalle Street approach on the north side of the hospital.

Directions to main hospital Directions to specialist center

Before you leave home: patient checklist

For an outpatient doctor visit

Confirm doctor’s name
Confirm 1201 vs. 1225 S. Grand Blvd.
Confirm clinic level and door number
Bring photo ID
Bring insurance card
Bring required referral
Bring medication list
Arrive about 15 minutes early for desk registration

For hospital procedures

Follow fasting instructions
Confirm which medicines to take
Confirm arrival time
Confirm transportation-home requirements
Ask whether prior authorization is completed
Request a price estimate if needed
Bring parking ticket inside for validation

After your hospital visit

Need lab or imaging results?

Check MyChart and follow up with the ordering physician when appropriate.

Need complete records?

Call Medical Records at 314-257-7120.

Need a prescription refill?

Use MyChart when eligible or call the prescribing clinic/pharmacy.

Billing problem?

Call SSM Health billing customer service at 888-918-3512.

Cannot afford the balance?

Ask about financial assistance before ignoring the bill.

Patient-experience concern?

Patient & Visitor Relations: 314-257-8654.

Need discharge support?

Social Work / Care Coordination: 314-257-2390.

SSM Health Saint Louis University Hospital FAQs

Practical answers to common questions about the hospital, ER, appointments, doctors, parking, visiting, billing and records.

1. What is the address of SSM Health Saint Louis University Hospital?

The main hospital is at 1201 South Grand Boulevard, St. Louis, Missouri 63104. Many SLUCare outpatient specialists practice next door at the Center for Specialized Medicine, 1225 South Grand Boulevard.

2. What is the Saint Louis University Hospital phone number?

The main hospital phone and directory number is 314-257-8000. SLUCare outpatient appointment assistance is available at 314-617-2000.

3. Is the Saint Louis University Hospital emergency room open 24 hours?

Yes. The Emergency Room at SSM Health Saint Louis University Hospital is open 24 hours a day, seven days a week. The ER phone is 314-257-1320. Emergency patients are advised to approach from LaSalle Street on the north side of the hospital.

4. What are the visiting hours at Saint Louis University Hospital?

General visiting hours are 8 a.m.–8 p.m. Compassionate-care exceptions may be made, and visitation can be restricted when it interferes with medical or nursing care. Individual units may also apply additional clinical or infection-control rules.

5. How much is parking at Saint Louis University Hospital?

A validated patient/visitor garage ticket currently costs $2. Unvalidated parking is charged at $1 per hour for up to six hours and then a flat $25 fee after that. LaSalle valet currently costs $4 and is free for qualifying handicap tags or license plates.

6. How do I make an appointment with a SLUCare doctor?

Call SLUCare Physician Group at 314-617-2000. Online MyChart scheduling is also available for selected providers and visit types. Confirm the exact building, referral requirements and insurance authorization before the visit.

7. How much does a SLUCare doctor visit cost?

There is no single consultation fee for every SLUCare physician. The cost depends on specialty, visit type, services performed and insurance coverage. Hospital estimates also may not include separate professional physician charges.

8. How do I get a price estimate from Saint Louis University Hospital?

Call the SSM Health Price Estimate team at 844-989-6292. Have the patient’s insurance details, ordering doctor’s information and CPT code when possible. SSM Health also publishes machine-readable price-transparency information for the hospital.

9. Does Saint Louis University Hospital offer financial assistance?

Yes. SSM Health offers financial assistance for eligible uninsured and underinsured patients. Uninsured patients receive an automatic discount and may still apply for additional financial assistance. Application help is available at 855-989-6789.

10. How do I get my medical records from Saint Louis University Hospital?

Call the hospital Medical Records department at 314-257-7120. Patients can request items such as discharge summaries, history and physical reports, progress notes, laboratory reports, radiology reports, medication records and detailed bills. Eligible health information may also be available in SSM Health MyChart.

Primary official resources checked

The practical information from these sources has been summarized directly in this guide. Links are retained mainly for live actions such as scheduling, current policy checks, price estimates, insurance verification and downloadable forms.