Florida Tampa General Hospital: Contact & Patient Info

Level I trauma care

Tampa General is an American College of Surgeons-verified Level I Trauma Center for adults and children. Its current verification extends through January 2029. Trauma surgeons and specialty teams are available around the clock for severe injuries.

How to arrive at the Davis Islands emergency department

Drive to 1 Tampa General Circle, Tampa, FL 33606 and follow signs for the Emergency & Trauma Center. TGH states that people arriving by car for emergency care receive complimentary emergency valet parking.

Emergency visitor rules

• Adult ED: one visitor may accompany the patient when volume allows.
• Pediatric ED: up to two parents or guardians may accompany the child.
• During high-volume periods, visitors can be asked to wait in another area.
• Patients with significant special needs may have two support persons present, including in the ED.

Does Tampa General publish one ER fee?

No. There is no single flat Tampa General emergency-room price that accurately represents every patient. An emergency visit can include the hospital facility charge plus separately billed professional services.

TGH specifically explains that an emergency patient may receive separate bills for:

• the hospital emergency department;
• the emergency physician;
• pathology/laboratory interpretation;
• radiology interpretation for X-ray, CT, MRI or ultrasound;
• EKG or other study interpretation;
• and additional specialists involved in care.

Separate emergency-service billing contacts

Other TGH emergency option near downtown/South Tampa

Current provider examples around the Davis Islands campus

How to confirm a doctor’s exact day and time

Tampa General does not use one scheduling number for every specialty. The most accurate route is through the provider or specialty clinic that will deliver the service.

The final amount can depend on:

• the exact service or procedure;
• whether care is inpatient, outpatient or emergency;
• the hospital facility charge;
• the physician or specialist;
• laboratory, radiology, pathology or anesthesia services;
• insurance network status;
• deductible, copay and coinsurance;
• and whether financial assistance or an uninsured discount applies.

Hospital estimate assistance

Doctor consultation fees

TGH does not publish one universal outpatient consultation price for every doctor. A cardiology appointment, oncology consultation and OB/GYN visit may be billed differently, particularly when different physician groups are involved.

Before a non-emergency visit, ask:

1. What is the expected professional fee?
2. Is there a separate hospital facility fee?
3. Is the physician in my exact insurance network?
4. Are laboratory or imaging charges expected?
5. Can TGH provide a personalized estimate before treatment?

Emergency fees

Emergency care is not priced as one flat package. TGH explains that separate provider bills can be generated for the emergency physician, pathology, radiology, EKG interpretation and other specialists.

Ways to pay

• MyChart account;
• online Guest Pay;
• hospital payment plan;
• eligible longer-term PayZen plan.

TGH payment plans

Tampa General allows eligible balances that can be repaid in 12 months or less to be placed on a TGH payment plan managed through MyChart.

For eligible patients needing more than 12 months, TGH partners with PayZen. Qualifying PayZen arrangements currently advertise:

• 0% interest;
• no fees;
• monthly payments;
• terms longer than 12 months;
• online account management.

Why you may receive several bills

Tampa General patients can receive separate bills from TGH and affiliated professional groups. A scheduled surgery, for example, may generate separate bills for:

• the hospital;
• the surgeon;
• anesthesiology;
• radiology;
• pathology;
• and consulting physicians.

Eligibility can consider household income, assets and medical expenses. Patients may be asked to supply supporting financial documents.

Services TGH says may be excluded from assistance

• non-medically necessary cosmetic procedures;
• amounts payable by another insurance source;
• ventricular assist devices;
• transplants;
• certain elective procedures for patients living outside Hillsborough County;
• bariatric procedures and certain related programs;
• some high-cost drugs except when required for an emergency medical condition.

Examples of commercial plans currently listed by TGH

• Aetna Health Plans
• AvMed Health Plans
• Cigna Healthcare of Florida
• Florida Blue
• First Health
• Multiplan
• PHCS
• UnitedHealthcare of Florida
• Truli for Health
• Centivo

Government programs

• Medicare
• Medicaid
• Medicaid Transplant
• TRICARE
• Hillsborough County Health Plan

TGH states that it accepts all Medicare Supplement plans. It also lists multiple Medicare Advantage, Marketplace/Exchange and Medicaid HMO plans.

Visitor garage

• Flat parking fee: $3 per visit.
• First hour: free.
• Payment can be made when exiting or prepaid at campus kiosks.
• Keep the entry ticket.
• Accessible parking spaces are clearly marked.
• Cash and credit cards are accepted for accessible-garage parking.

Oversized vehicles

TGH lists the visitor garage maximum clearance as 6 feet 8 inches. Oversized vehicles should follow signs to the designated oversized parking area. If that area is full, metered parking may be available along Columbia Drive.

Free parking shuttle

Courtesy shuttle-cart service operates around the clock. After parking, call 813-844-2277 for assistance.

Emergency patient parking

Patients arriving by private vehicle for emergency care should follow signs to the Emergency & Trauma Center. TGH currently states that emergency patients arriving by car receive complimentary valet parking.

Weapons screening

TGH requires patients, visitors and vendors entering the hospital to pass through weapons screening. Screening checkpoints are located at the Main Entrance and Emergency Department. Firearms and weapons are not permitted on hospital property.

People using wheelchairs, walkers, canes or other metal mobility devices can be hand-screened as appropriate.

General visitor capacity

• Suggested daytime capacity is three visitors at one time per patient.
• Visitors receive a hospital visitor pass.
• Larger groups may rotate at the bedside.
• Visitors can be asked to step out during procedures or care.

Overnight visitor

One adult visitor age 18 or older may generally stay overnight with a patient in a private or semi-private room. Overnight visitors must check in daily and obtain a new visitor badge.

Muma Children’s Hospital

• Visitors receive additional screening and badging.
• Pediatric patients may have two parents, guardians or support persons present.
• Minor-child visitation is controlled by the parent or guardian.

Labor & Delivery

• Visitors receive additional screening and badging.
• Laboring mothers may select two to three support persons.
• Support persons may rotate at the mother’s request.
• Doulas are treated as part of the healthcare team.
• For a non-emergency cesarean birth, one support person may be allowed in the operating room with approval from the clinical team.

Emergency Department

• Adult ED: generally one visitor when patient volume permits.
• Pediatric ED: up to two parents or guardians.

Children visiting

Children under 16 must be accompanied and supervised by a non-patient adult. Children under 12 may not visit patients in strict isolation or at high infection risk unless the clinical unit authorizes an exception.

TGH uses Epic MyChart for many patient-account functions. Patients can use it to:

How to obtain an activation code

• ask a participating doctor’s office;
• request one during an office or hospital visit;
• check your After Visit Summary or billing statement;
• use eligible online self-signup;
• or contact Health Information Management after a hospital stay.

Fastest route for many patients: MyChart

Patients with an active MyChart account can view many results and clinical notes and submit a Request formal copy of health record request through MyChart’s Sharing Hub.

Other ways to submit a request

How long does it take?

TGH states that medical-record requests are processed within 30 days.

Medical-record copy fee

TGH states that a fee may apply depending on the amount of information and requested format. There is no charge when:

• records are released directly into the patient’s MyChart account; or
• records are sent directly to a verified physician office.

Radiology images

TGH’s Release of Information team can assist with radiology study copies. The hospital directory also lists Radiology Records at 813-844-3401.

Specialty pharmacy support

TGH Specialty Pharmacy lists services including prior-authorization help, financial assistance support, prescription refill management, medication counseling, same-day prescription transfer and free monthly delivery by mail.

Specialty areas include cardiology, dermatology, gastroenterology, hematology, hepatology, immunology, infectious disease, neurology, oncology, pulmonology, rheumatology and transplant.

Imaging can include X-ray, CT, MRI, ultrasound and other specialized studies. Preparation, arrival time and fasting requirements depend on the exact test, so follow the preparation instructions supplied by the ordering department rather than using generic online instructions.

OB/GYN and maternal-fetal medicine

TGH-affiliated providers at the Davis Islands campus include OB/GYN and maternal-fetal medicine physicians. Current provider listings include:

• Alyssa J. Brown, MD — Obstetrics & Gynecology — 813-821-8019;
• Chiamaka T. Ilonzo, MD — Obstetrics & Gynecology — 813-821-8019;
• Mary Cain, MD — Maternal & Fetal Medicine — 813-259-8585;
• Lakieta Edwards Glass, CNM — Midwifery — 813-821-8038.

Labor visitor rules

Laboring mothers may currently select two to three support persons. Doulas are treated as part of the healthcare team, subject to clinical safety rules.

Muma Children’s Hospital

The children’s hospital provides pediatric specialty care and a dedicated pediatric Emergency and Trauma program. Emergency pediatric services are available around the clock.

Birth certificate questions

For questions about the hospital’s birth-certificate process, call 813-844-7691.

Wheelchairs

Wheelchairs are available on a first-come, first-served basis near the hospital’s main admissions area and can be requested during check-in.

Accessible parking

Clearly marked accessible spaces are available in the visitor garage. The normal garage rate is $3 per visit with the first hour free. The free parking shuttle can be requested at 813-844-2277.

Communication assistance

TGH provides free accessibility aids including qualified sign-language interpreters and written information in alternative formats such as large print, audio and accessible electronic formats when requested.

Service animals

ADA-qualified service animals may generally accompany patients and visitors in areas open to the public. Restrictions may apply in certain infection-control environments. Emotional-support animals are not treated as service animals under the hospital’s policy.

The service-animal handler or designated helper is responsible for feeding, walking and otherwise caring for the animal during the hospital visit.

Pre-admission testing for surgery

TGH instructs pre-admission testing patients to arrive at least 30 minutes before the scheduled appointment.

For pre-operative testing, patients are directed after parking toward the West Pavilion/Main Entrance and Admissions/Registration in the Main Lobby. The testing visit may take at least two hours depending on required lab work, EKG, X-rays or other testing.

TGH specifically tells pre-operative patients to bring items such as:

• insurance cards;
• government-issued photo identification;
• military identification when applicable;
• available laboratory results;
• X-rays;
• EKG results when applicable.

TGH’s Davis Islands campus has multiple dining and retail options rather than a single cafeteria. Current campus offerings include restaurants, cafés, grab-and-go choices and a hospital gift shop.

TGH states that discharged inpatients are generally transported to a designated pickup location, commonly the West Pavilion entrance, after the medical team clears discharge and nursing completes the process.

The on-campus TGH Pharmacy can be used for discharge prescriptions, and TGH also offers a Meds to Beds service for eligible patients so medications can be delivered before leaving the hospital.

Tampa General maintains a list of accommodations around the Tampa area for patients and families who need to stay near the hospital. Availability, pricing and hospital-related rates can change, so reservations should be confirmed directly with the property.

Particularly close options listed by TGH include accommodations in the Davis Islands, Water Street and downtown Tampa areas. Some properties advertise transportation to TGH or special hospital-related rates.