Olean General Hospital: Address, Phone & Patient Info

Olean General Hospital is a general acute-care hospital with emergency services. Its current New York State profile also identifies OGH as a Primary Stroke Center and a SAFE-designated hospital.

What happens when you arrive?

1. Emergency patients are assessed based on medical urgency rather than order of arrival.
2. Testing may include laboratory work, imaging, ECG or other diagnostic services depending on symptoms.
3. You may be treated and discharged, observed or formally admitted to the hospital.
4. A specialist can be involved when medically necessary.
5. Some professional services may generate bills separate from the hospital bill.

Emergency room fees

OGH does not publish one universal emergency-room price that accurately represents every patient’s visit. An ER bill can include the hospital facility charge plus laboratory testing, imaging, medications, procedures and other services.

OGH’s financial-assistance policy specifically notes that some contracted professionals, including emergency physicians, radiologists and anesthesiologists, may bill separately from the hospital.

For a new appointment

Online pre-registration

OGH currently provides an online patient-registration form for upcoming appointments. The form asks which site you are registering for and collects contact and patient information. Hospital staff then contact the patient to finalize the registration.

Olean General Hospital works with hospitalists, intensivists, primary-care physicians, surgeons and multiple specialty groups. The health system currently reports 295 affiliated physicians across Upper Allegheny Health System.

Current physicians associated with Olean’s rural family medicine training program

Olean General Hospital sponsors the University at Buffalo rural family medicine training program in partnership with Universal Primary Care. Current resident physicians publicly listed for the Olean program include:

Hospitalist physicians

The hospital’s patient guide explains that admitted patients may be managed by a hospitalist rather than their community primary-care doctor. Hospitalists work in the hospital and coordinate inpatient treatment.

Patients admitted to the intensive care unit are cared for by an intensivist, a physician with critical-care training who focuses on critically ill patients.

University at Buffalo’s current rural-program alumni information identifies physicians including Ashima Dogra, MD and Kuldesh Ubhi, MD in hospitalist/faculty roles at Olean General Hospital.

Specialties available through OGH and affiliated providers

Current state-listed designations

• Primary Stroke Center
• Level 1 Perinatal Center
• SAFE-designated hospital

New York State currently lists 14 maternity beds and identifies the hospital as a Level 1 Perinatal Center.

OGH’s regional restructuring information also confirms that maternity remains an important Olean service, including care for patients from nearby Pennsylvania.

Before arriving for a planned maternity visit

• Confirm your obstetric provider and expected arrival instructions.
• Check insurance authorization requirements.
• Pre-register through OGH when instructed.
• Ask which entrance to use after normal daytime hours.
• Confirm the current support-person and visitor policy.
• Ask your OB team what paperwork and personal items to bring.

OGH provides the region with advanced cardiac services including:

• Diagnostic cardiac catheterization
• Percutaneous coronary intervention (PCI)
• Electrophysiology procedures
• Cardiac testing
• Critical-care support
• Stroke evaluation and treatment

The hospital is currently listed as a Primary Stroke Center. OGH also received multiple American Heart Association cardiovascular-care recognitions in 2026.

Cancer treatment can involve separate appointments for oncology consultation, radiation therapy, imaging, laboratory work or infusion services.

Patients should confirm which part of treatment occurs at 515 Main Street and which part occurs at the radiation center on Buffalo Street.

The hospital’s patient guide describes the facility as having:

• 4 operating suites
• 3 endoscopy laboratories
• 23 pre-operative/post-operative beds
• 6 post-anesthesia care beds

Before surgery

• Follow the surgeon’s fasting and medication instructions exactly.
• Complete requested pre-operative testing.
• Confirm arrival time; surgery time and arrival time are usually different.
• Confirm whether you need an adult to drive you home.
• Bring insurance and identification requested by registration.
• Confirm expected out-of-pocket costs for a planned procedure.

Parking for outpatient surgery

OGH’s patient guide states that free parking is available at the Outpatient Surgery Center. For the surgery-center parking lot, the hospital’s directions route drivers from Main Street onto Genesee Street, with the lot immediately on the right.

Hospital laboratory

New York State currently lists the Olean General Hospital Laboratory at 515 Main Street as an active hospital laboratory.

Imaging

Hospital services include or support:

• MRI
• CT
• X-ray
• Ultrasound
• Mammography
• Cardiac imaging/testing
• Other diagnostic radiology services

Mammography

The FDA’s current mammography-facility directory lists Olean General Hospital, 515 Main Street as a mammography facility.

The currently listed mammography contact is (716) 375-6400.

The amount a patient owes depends on factors such as:

• Type of doctor or specialist
• New-patient versus follow-up visit
• Hospital facility services
• Laboratory or imaging tests
• Procedures and medications
• Insurance network status
• Deductible
• Copayment
• Coinsurance
• Self-pay or financial-assistance eligibility

Separate physician bills

OGH’s patient guide specifically warns that patients may receive separate bills from professionals such as:

• Emergency-room physicians
• Specialists
• Anesthesiologists
• Radiologists

A hospital bill therefore may not represent the entire cost of the episode of care.

The hospital’s policy says emergency and urgent care is not dependent on a patient’s ability to pay. Financial assistance can apply to qualifying inpatient, outpatient and diagnostic hospital care.

Current posted discount structure

OGH’s currently posted financial-assistance guideline uses household income relative to the Federal Poverty Level. The posted structure provides:

Patients who do not qualify for full charity care may still be offered extended payment arrangements.

Important limitation

The OGH financial-assistance policy states that it applies to Olean General Hospital and employed professionals but may not apply to separately billed contracted physicians, including certain emergency physicians, radiologists and anesthesiologists.

OGH advises patients to contact their insurance company before scheduled care to determine whether pre-approval or authorization is required.

Before scheduled treatment

1. Confirm that Olean General Hospital is in your plan’s network.
2. Confirm the individual doctor or physician group.
3. Ask whether prior authorization is required.
4. Check your deductible, copay and coinsurance.
5. Ask whether anesthesia, radiology or other professionals bill separately.
6. Request a cost estimate for expensive planned services.

OGH’s regional information states that the hospital treats many patients from Pennsylvania and participates in many Pennsylvania health plans, including Highmark and UPMC plans, with some exceptions. Patients should still verify their exact product before care.

The hospital’s current website promotes Kaleida Health MyChart as the online portal for managing healthcare information.

Before requesting records

Be prepared to provide information such as:

• Patient’s full legal name
• Date of birth
• Dates of service
• Type of records requested
• Where records should be sent
• Signed authorization when required
• Identity or legal-representative documentation when applicable

Records from the former Olean General West/St. Francis location at 2221 West State Street are also directed by New York State records information to Olean General Hospital.

OGH’s posted patient guide lists general visitors during 12 p.m.-6 p.m. daily and says approved visitors may stay until 9 p.m..

That same guide includes older COVID-era mask and screening language. Because visitation policies are especially likely to change, patients and visitors should confirm the current day’s rules with the hospital at 716-373-2600 before making a special trip.

Special-unit guidance in the posted guide

• ICU: one visitor at a time under the posted guidance.
• Obstetrics: special support-person rules apply.
• Pediatrics: parent/caregiver rules differ from general adult visitation.
• Emergency Department: visitor access may be restricted during triage or treatment.
• Isolation/infection precautions may further restrict visitors.

Visitor common-sense rules

• Do not visit when you are ill or potentially infectious.
• Follow unit-specific instructions.
• Use public restrooms rather than a patient bathroom when directed.
• Clean your hands entering and leaving patient areas.
• Follow identification or screening requirements currently in effect.

Additional hospital parking is listed across the street from the main campus, off Center Street behind the Kwik Fill area.

Main entrance drop-off

Patients may pull up to the Main Street front entrance for easier drop-off. The patient guide says wheelchairs are available just inside the front door.

Registration after entering

Registration is on the first floor, to the right after entering the main front entrance.

Driving from I-86

The hospital’s published directions route many drivers via I-86 Exit 26 / Route 16, then Route 16 South, Front Street and Main Street.

UAHS’s transportation information describes no-cost, demand-based transportation for non-emergency patients and visitors between Bradford and Olean-area pickup points.

Because transportation schedules and pickup points can change, call before relying on the service.

Café 515

Café 515 is located on the hospital’s lower level. The posted patient guide lists:

Vending machines are also listed on the lower level outside the cafeteria.

Java City kiosk

The patient guide lists the Main Lobby Java City kiosk with coffee, pastries and sandwiches on weekdays from approximately 6 a.m.-10 a.m..

Guest meal tray

The hospital’s posted guide lists a guest meal-tray program at $5 plus tax, purchased through Café 515. Because food prices can change, confirm the current price before ordering.

Wi-Fi

Free wireless internet is available to hospital guests. The patient guide notes that the guest wireless network is an open network, so avoid transmitting sensitive information unnecessarily.

Television and telephone

The guide states that patient television service and local telephone calls, including toll-free numbers, are provided without a separate charge.

Gift shop

The gift shop is located near the first-floor main lobby. Its posted guide lists weekday hours of approximately 8 a.m.-5 p.m., but also warns that hours may vary.

Mail and flowers

Patient mail can be addressed:

Patient Name – Room Number
c/o Olean General Hospital
515 Main Street
Olean, NY 14760

OGH describes itself as a latex-free facility and says only Mylar balloons are permitted in patient rooms.

Interpreter services

OGH’s patient guide states that video remote interpreting is available 24 hours a day, 7 days a week in patient-care areas.

The system provides medically trained interpreters in more than 175 spoken languages, plus sign-language interpretation for hearing-impaired patients.

TTY

TTY for hearing impaired: (716) 375-6280.

Pastoral care

Chaplain support is available to patients and families. The pastoral-care office is listed as open Monday-Friday, 8 a.m.-4 p.m..

Pastoral Care: (716) 375-6970.

The office is located on the second-floor west wing. A meditation room is also located on the second floor across from the patient and visitor atrium.

Security

OGH’s patient guide states that uniformed security personnel are available 24 hours a day.

Tobacco-free campus

Smoking and tobacco use are prohibited in hospital buildings and on hospital grounds, including vaping devices and e-cigarettes.

Valuables

Patients are advised not to bring jewelry, large amounts of cash or unnecessary valuables.

Medication list

Bring a written list of prescriptions, over-the-counter medications, vitamins and supplements, including dosages. The patient guide advises patients not to bring their actual medications unless specifically instructed.

Before discharge, patients should understand:

• New or changed medications
• Follow-up appointments
• Diet or activity restrictions
• Wound or incision care when applicable
• Symptoms that require medical attention
• Home-health arrangements
• Equipment or supply needs

The patient guide instructs discharged patients to arrange for a family member or friend to meet them at the hospital’s front entrance when transportation home is required.