Norfolk General Hospital: Address, Phone & Patient Info

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Norfolk, Virginia hospital guide · verified August 2026

Sentara Norfolk General Hospital patient guide: appointments, ER, doctors, parking and costs

If you are searching for “Norfolk General Hospital,” the current hospital is Sentara Norfolk General Hospital at 600 Gresham Drive in Norfolk, Virginia. It is a 525-bed tertiary hospital, a major teaching facility and home to Hampton Roads’ Level I adult trauma and burn trauma services.

This guide brings the practical information patients and visitors normally have to find across multiple Sentara pages into one place: appointment numbers, emergency department hours, clinic hours, physician information, parking rates, entrances, visitor rules, medical records, imaging, pharmacy, billing, price estimates, financial assistance and campus services.

525 beds Level I Adult Trauma Center Emergency care 24/7 Teaching hospital Comprehensive Stroke Center NICU & maternity
Medical emergency? The Sentara Norfolk General Emergency Department is open 24 hours daily. For a life-threatening emergency, call 911 rather than driving yourself. The emergency department’s direct number is 757-388-3551.
Main hospital 757-388-3000

General hospital information and operator.

Address 600 Gresham Drive

Norfolk, VA 23507.

Hospital hours Open 24 hours

Individual clinics and departments have separate schedules.

Central scheduling 757-388-2030

Useful for scheduled hospital tests and services.

Patient information 757-388-3201

Use when you need patient location or visitor information.

Patient advocate 757-388-2055

For concerns, questions or help navigating a hospital issue.

Start here: choose what you need

The correct phone number and entrance depend on why you are going to the hospital.

Emergency care
Go to the Emergency Department at 600 Gresham Drive. It operates 24 hours daily. Direct ER phone: 757-388-3551.
Scheduled test
Call 757-388-2030 for central scheduling. Imaging appointments also use this number.
Find a patient
Call 757-388-3201 if you do not know the patient’s room number.
Medical records
Use Sentara MyChart, the online records request process or Health Information Management at 757-507-7110.
Billing or estimate
Use Sentara MyChart Billing or Sentara’s hospital price estimator. The estimate team can be reached at 757-233-4605.
Patient concern
Patient Advocate: 757-388-2055. Compliments and concerns: 757-388-4357.
Official hospital page Current department directory

Norfolk General Hospital phone numbers

These are useful direct numbers currently published by Sentara for the Norfolk General campus and major services.

Department / need Phone Use it for
Main hospital 757-388-3000 General information, operator and department routing.
Emergency Department 757-388-3551 Emergency department contact; emergency services operate 24/7.
Central Scheduling 757-388-2030 Scheduled hospital testing and imaging appointments.
Patient Information 757-388-3201 Patient room/location information.
Patient Advocate 757-388-2055 Help resolving patient concerns or navigating care.
Compliments & Concerns 757-388-4357 Patient experience feedback.
Guest Services 757-388-3118 Visitor and family assistance.
Gift Shop 757-388-3027 Gift orders and store information.
Day Rehabilitation 757-388-3663 Day rehabilitation services.
EEG Department 757-388-3848 EEG-related department questions.
Neuro Critical Care 757-388-3681 Neuroscience critical-care routing.
Epilepsy Program 757-388-3127 Epilepsy program information.
Neurosciences 877-310-8713 Brain, spine and neurological program information.
Cancer Network 757-388-4268 Cancer program routing.
Interventional Radiology 757-388-3401 Program questions and treatment information.
Sentara To Home Pharmacy 757-388-2012 Outpatient/discharge pharmacy.
Parking Manager 757-446-5618 Parking rates, passes and parking questions.
Security 757-388-3510 Vehicle assistance for admitted patients and campus security.
Medical Records 757-507-7110 Sentara Health Information Management / Release of Information.
Price Estimate Team 757-233-4605 Hospital charge estimate questions.

How to make an appointment at Sentara Norfolk General

There is no single appointment method for every physician and specialty. Hospital testing, specialty practices and physician offices can use different scheduling routes.

Identify the service you need. Determine whether you need imaging, surgery, neurology, cardiology, cancer care, maternity care or another specialty before calling.
For hospital tests, start with Central Scheduling. Call 757-388-2030. This is also the published scheduling number for outpatient imaging.
For a specific physician, contact the doctor’s practice. Hospital medical staff and outpatient practices do not share one public daily physician rota.
Ask whether a referral or insurance authorization is required. Requirements vary by specialty, physician and health plan.
Confirm your building and entrance. The medical campus is large and includes Sentara Norfolk General Hospital, Sentara Heart Hospital and surrounding specialty buildings.
Ask about expected charges before the visit. Hospital facility charges and physician professional charges may be billed separately.
Find a Sentara provider Sentara MyChart

Doctors and specialists at Norfolk General Hospital

Sentara Norfolk General is a large teaching and tertiary-care hospital with hundreds of affiliated physicians. Sentara does not publish a dependable hospital-wide Monday-to-Sunday shift roster for every doctor.

About doctor timings: A physician appearing in Sentara’s provider directory does not mean that physician sees clinic patients at 600 Gresham Drive every day. Surgical, inpatient, teaching, on-call and outpatient schedules can change. Where Sentara publishes clinic hours, those clinic hours are shown below; individual appointment times must be confirmed during scheduling.

Named specialists publicly associated with Sentara Norfolk General

Provider Area Published availability information
Daniel Graf, M.D. Epilepsy / Neurology Listed by Sentara’s Epilepsy Center; exact individual clinic days require scheduling confirmation.
Vikas Gupta, M.D. Epilepsy / Neurology Listed by Sentara’s Epilepsy Center; individual appointment times are not published as a fixed weekly rota.
Erik Haley, M.D. Epilepsy / Neurology Listed by Sentara’s Epilepsy Center; call the practice for current sessions.
Hua Wang, M.D. Epilepsy / Neurology Listed by Sentara’s Epilepsy Center; current appointment availability varies.
Grace Jordan, PA-C Epilepsy care Listed with the Sentara Epilepsy Center care team.
Dana E. Adkins, M.D. Neurosurgery / complex spine Associated with Sentara Neurosurgery Specialists and the Sentara Spine Center.
John Agola, M.D. Neurointerventional radiology Published as Chief of Neurointerventional Radiology and Medical Director of Stroke at SNGH.
Mohammad K. Mojadidi, M.D. Cardiology / Internal Medicine Sentara provider directory lists affiliation with Sentara Norfolk General; scheduling depends on practice location.
John Herre, M.D. Advanced heart failure / cardiology Published by Sentara as a medical director in advanced heart failure and cardiology research.
Rebecca N. Kumar, M.D. Infectious Disease / Internal Medicine Listed by Sentara as affiliated with Sentara Norfolk General Hospital.
Megan K. Morales, M.D. Infectious Disease / Internal Medicine Sentara lists new-patient scheduling by phone; current appointment availability changes.
James R. Eiszner, M.D. Anesthesiology Listed as medical staff associated with Sentara Norfolk General Hospital.

Neurology clinic hours

Sentara Neurology Specialists – Norfolk General
301 Riverview Avenue, Suite 202A, Norfolk, VA 23510
Phone: 757-252-9015
Fax: 757-510-9041
Monday-Friday: 8:00 a.m.-4:30 p.m.
Need a doctor on a particular day? Call the physician’s practice and ask: “Which physicians are seeing patients at the Norfolk location on my preferred date, and what is the earliest available appointment?” This is more reliable than using an old online schedule.

Emergency Department: hours, trauma care and arrival

Sentara Norfolk General operates one of the region’s highest-acuity emergency and trauma services.

Emergency services 24 hours daily

Acute emergency care operates around the clock.

Direct ER phone 757-388-3551

For emergency department contact. Call 911 for a life-threatening emergency.

The hospital is a Level I Trauma facility. Sentara reports a 40-bed emergency department serving more than 70,000 patients annually. Emergency departments are staffed by emergency-medicine board-certified or board-eligible physicians, with on-call specialists available when required.

Focused Care and Fast Track

Emergency care path Published hours Purpose
Focused Care / Fast Track Mon-Fri: 8 a.m.-1 a.m.
Weekends: 9 a.m.-11 p.m.		 Minor emergency conditions appropriate for a faster-track pathway.
Acute Care 24 hours daily Severe illness and injuries requiring emergency evaluation and potentially more testing or imaging.
ER wait times can change minute by minute. Sentara may display an estimated wait time online, but it is not a reservation or guarantee. Emergency patients are prioritized according to clinical urgency.

What to bring to the ER when possible

  • Photo identification.
  • Current medication list.
  • Health insurance information, if applicable.
  • Important allergy and medical-history information.

Emergency fees, doctor fees and hospital price estimates

There is no single fixed “Norfolk General ER fee” or universal doctor consultation price that accurately represents what every patient will owe.

Do not use a generic ER price as your expected bill. An emergency visit can involve hospital facility charges, physician professional charges, laboratory tests, imaging, medication, procedures and other services.

How Sentara estimates hospital charges

Sentara provides a hospital price-estimation tool for planned services, including Sentara Norfolk General Hospital. Sentara explains that estimates cover hospital pricing but may not include separate physician charges, rehabilitation, home health or other services. Actual charges depend on the care ultimately provided.

Estimate Team 757-233-4605

Call for questions about estimated hospital charges.

Current transparency file Updated April 1, 2026

Sentara lists a machine-readable standard-charge file for Norfolk General Hospital.

Why your actual amount can differ

  • Your insurance deductible, copay and coinsurance.
  • Whether the hospital and physicians are in network.
  • Diagnostic tests ordered during the visit.
  • Medications, imaging, procedures and supplies.
  • Professional physician charges that can be separate from hospital charges.
  • Complications or additional care that cannot be predicted before treatment.
Sentara price estimator & standard charges

Medical services available at Sentara Norfolk General

The hospital is a tertiary referral center with advanced medical and surgical programs rather than only a community emergency hospital.

Emergency & trauma

Level I adult trauma, burn trauma, acute emergency and fast-track emergency services.

Heart & vascular

Advanced cardiac imaging, intervention, surgery, heart failure, transplant and vascular care through the Norfolk campus.

Neurosciences

Stroke, epilepsy, neurosurgery, spine, neurocritical care, movement disorders and other neurological services.

Cancer care

Oncology services and access to the Sentara Cancer Network.

Imaging

CT, MRI, ultrasound, X-ray, nuclear medicine, mammography and interventional radiology.

Maternity

Family Maternity Center, women’s health services and neonatal intensive care.

NICU

Specialized neonatal intensive care for newborns requiring higher-acuity support.

Surgery

General surgery, ENT, gynecology, orthopedics, plastics, podiatry, urology and pediatric surgery.

Transplant

Advanced transplant services are available on the Norfolk medical campus.

Behavioral health

Behavioral-health services with additional access restrictions for relevant inpatient areas.

Rehabilitation

Inpatient and day rehabilitation services.

Palliative care

Supportive care services for patients and families facing serious illness.

Sleep care

Specialized sleep evaluation through the Sentara sleep program.

Infusion services

Hospital-based infusion care for appropriate patients.

Air ambulance

The Norfolk campus is home to Nightingale Regional Air Ambulance.

Imaging hours and appointments

Outpatient imaging 7 a.m.-10 p.m.

Seven days a week.

Imaging scheduling 757-388-2030

Central Scheduling.

Comprehensive Breast Center hours

Day Published hours
Monday-Friday 7 a.m.-5 p.m.
Saturday 8 a.m.-12 noon

Imaging services include

  • CT scan
  • MRI and breast MRI
  • X-ray
  • Ultrasound
  • Nuclear medicine
  • Digital mammography
  • Bone densitometry
  • Interventional radiology
  • Stereotactic breast biopsy

Surgery check-in, arrival time and parking

Sentara’s current presurgery instructions tell surgical patients to arrive two hours before the procedure.

Before surgery

  • Follow the specific eating/drinking instructions given by your surgical team.
  • Bring photo identification.
  • Bring your health insurance card.
  • Bring an updated medication list.
  • Arrange for a responsible adult to drive you home when required.
  • Follow your surgeon’s instructions about medication and preparation.

Outpatient surgery entrance

Kaufman Main Entrance
Primary entrance for outpatient surgery.
Published entrance hours: 5 a.m.-8 p.m.

Sentara currently lists complimentary valet at this entrance from 5:30 a.m.-8 p.m.. If a vehicle remains after valet closes, keys are left with Security; Security does not retrieve the vehicle for you.
Surgical preparation can change according to the procedure. Follow the instructions supplied by your surgeon or pre-op team even if they differ from general hospital guidance.

Sentara To Home outpatient pharmacy

Phone 757-388-2012

Fax: 757-388-1202.

Hours Mon-Fri 9 a.m.-7 p.m.

Saturday: 9 a.m.-3 p.m.

The Sentara To Home service can help eligible patients obtain medications associated with hospital care and discharge. Confirm prescription readiness and payment details with the pharmacy before pickup.

Visiting hours and visitor rules

Sentara supports patient visitors 24 hours a day, seven days a week, with restrictions in certain clinical areas.

General visitor requirements

  • Visitors stop at reception.
  • Provide a photo ID and destination.
  • Receive a photo visitor badge.
  • Do not visit when experiencing symptoms of respiratory infection.
  • Children under 12 must be accompanied by a supervising adult other than the patient.
  • Some units have additional limitations for safety and clinical reasons.

Restricted-access areas

  • Women’s Health
  • Pediatrics
  • Behavioral Health
  • Emergency Treatment

Family Maternity Center

Area Published visitor guidance
Labor & Delivery Up to three visitors at a time; doulas are not counted in that visitor limit.
Antepartum Up to three visitors at a time; doulas are not counted in the limit.
Mother-Baby Up to three visitors at a time; certain designated support persons/doulas are handled separately.
Overnight No more than one visitor sleeping overnight in a Mother-Baby patient room.
Siblings under 12 May visit with a supervising adult, subject to current unit rules.
Visitor restrictions can change because of infection-control conditions or individual patient needs. Confirm current rules before traveling if you are visiting a restricted unit.

How to call a patient

If you do not know the room number, call 757-388-3201. Sentara also publishes direct room-dialing instructions for patients whose room number is already known.

Parking rates, ER parking and outpatient parking

Parking depends on whether you are an outpatient, a short-term visitor, emergency patient or staying for a longer period.

Visitor parking rates

Parking duration Published rate
Up to 1 hourFree
Up to 2 hours$2
Up to 3 hours$3
Up to 4 hours$4
Up to 5 hours$5
Up to 6 hours$6
More than 6 hours$8 daily maximum

Which parking area should you use?

Outpatient procedure

The outpatient lot is behind the hospital across from the River entrance. It is free for patients having qualifying same-day outpatient procedures.

General visitor

Visitor garage/surface parking is available across from the main hospital entrance. Follow the current campus signs.

Emergency Department

ER parking is limited and intended for emergency patients. Visitors may need an Emergency Department security pass.

Admitted after parking in ER lot

Notify Security at 757-388-3510 so the vehicle can be moved to the appropriate lot.

Parking discounts and passes

  • Re-entry pass: pay the daily maximum and receive a second exit free within 24 hours.
  • 10-pass coupon book: $30 for 10 one-time daily exit passes.
  • 30-day patient/visitor pass: $50.
  • Parking discounts are handled through the parking office on the first floor of the visitor garage.
  • Parking manager: 757-446-5618.

Cafeteria, coffee, gift shop and family accommodations

Cafeteria

Meal Published hours
Breakfast6 a.m.-8 a.m.
Lunch11 a.m.-1:30 p.m.
Dinner4:30 p.m.-6 p.m.

The cafeteria is on the first-floor hallway leading toward the A-wing elevators. Snacks and beverages are available between the primary meal periods.

Oasis Express Coffee Shop

Published hours: 6 a.m.-7 p.m.. It is located on the first floor near the A-wing elevators.

Vending

Vending machines are available 24 hours daily near the first-floor A-wing elevator area.

Lori’s Gifts

Monday-Friday 8 a.m.-8 p.m.
Saturday-Sunday 10 a.m.-7 p.m.

Gift shop phone: 757-388-3027. The shop sells flowers, balloons, cards, toiletries, clothing items and other patient/visitor necessities. Phone orders can be delivered to hospital patients during operating hours.

Guest Center

Sentara’s Guest Center is located on floor 6B and is intended for qualifying families of patients from outside the Tidewater area.

  • Room charge: $35.
  • One room per patient family.
  • Maximum two adults in a room.
  • Reception: 8 a.m.-4:30 p.m., seven days a week.
  • Check-in: 3 p.m.-4:30 p.m..
  • Check-out: 8 a.m.-11 a.m..
  • Reservations: 757-388-3118.

Interpreter, accessibility and spiritual support

Interpreter and communication assistance

Sentara provides assistance for patients with limited English proficiency and for people who are deaf or hard of hearing. Patients can ask their nurse for help arranging interpreter or communication services.

Sentara’s patient-rights information also describes qualified sign-language interpreters, video remote interpreting, assisted-listening devices and other communication aids at no cost when required.

Accessibility

  • Marked accessible parking.
  • Curb cuts and ramps between parking and buildings.
  • Accessible first-floor access.
  • Elevator access to other floors.
  • Accessible waiting areas, restrooms and treatment spaces.

Chaplaincy

Chaplaincy support is available to patients and families 24 hours a day, including the Emergency Department. The chapel is on the first floor across from the Corner Market.

Chaplain phone Monday-Friday, 8 a.m.-4:30 p.m.: 757-388-3181. At other times, call the main hospital at 757-388-3000.

How to request Sentara Norfolk General medical records

Sentara provides three main ways for a patient to obtain medical records.

Use Sentara MyChart. Many records and test results can be accessed through the patient’s MyChart account.
Use Sentara’s online record-request tool. Patients can request records for themselves or authorize delivery to another person or physician. Government-issued identification may be required.
Submit the authorization form. Sentara provides a printable Authorization to Disclose Protected Health Information form that can be faxed or mailed to Health Information Management.
Health Information Management – Release of Information
800 Independence Boulevard, 5th Floor
Virginia Beach, VA 23455

Phone: 757-507-7110
Fax: 757-995-7366
State and federal law may permit fees for certain copies of medical records that are not being provided for continuation of care. Confirm applicable charges when submitting the request.
Request Sentara medical records

Billing, insurance and financial assistance

Paying your bill

Sentara Bill Pay is integrated with Sentara MyChart. Patients can use MyChart to review visit charges, insurance activity, receipts and eligible payment-plan options. Sentara also provides a guest-payment option for people who do not want to create a MyChart account.

Insurance

Sentara publishes separate lists of health plans accepted by its hospitals and by its physicians. This distinction matters because a hospital can participate in a plan while a particular physician group may have different network arrangements.

Before non-emergency care: call your insurer and confirm that Sentara Norfolk General Hospital, the treating physician and any other expected providers are in network for your exact plan.

Financial assistance

Sentara Norfolk General Hospital is included in Sentara’s hospital financial-assistance program. Patients who cannot afford their hospital bill may be eligible for assistance depending on the applicable policy and financial circumstances.

Sentara billing Financial assistance Accepted insurance information

Sentara Norfolk General Hospital map

The main hospital address is 600 Gresham Drive, Norfolk, Virginia 23507.

Destination: Sentara Norfolk General Hospital, 600 Gresham Drive, Norfolk, VA 23507. The medical campus is large, so confirm your specific entrance before traveling for surgery, imaging or a specialty appointment.

Before you leave home

For an appointment

  • Confirm the exact building and department.
  • Bring photo ID.
  • Bring insurance information.
  • Bring referral/order if required.
  • Bring an updated medication list.
  • Check parking instructions.

For a visitor

  • Bring photo ID for reception.
  • Know the patient’s name and room if possible.
  • Review unit-specific visitor restrictions.
  • Plan visitor parking before arrival.
  • Do not visit if you have respiratory symptoms.

Norfolk General Hospital FAQs

1. What is the address of Norfolk General Hospital?
Sentara Norfolk General Hospital is located at 600 Gresham Drive, Norfolk, VA 23507. The main hospital phone number is 757-388-3000.
2. Is Sentara Norfolk General Hospital open 24 hours?
Yes. The main hospital operates 24 hours daily. Individual outpatient departments, pharmacies, imaging centers and specialty clinics have their own schedules.
3. Is the Norfolk General emergency room open 24 hours?
Yes. Acute emergency services operate 24 hours daily. The Emergency Department phone number is 757-388-3551. Call 911 for a life-threatening emergency.
4. How much does an ER visit at Sentara Norfolk General cost?
There is no single fixed ER price. Your bill depends on the emergency evaluation, testing, imaging, medication, procedures, physician charges and insurance benefits. Sentara provides a hospital price-estimation tool and an Estimate Team at 757-233-4605.
5. How do I schedule an appointment at Norfolk General?
For many scheduled hospital services and imaging tests, call Central Scheduling at 757-388-2030. Physician appointments may need to be scheduled directly through the doctor’s practice.
6. What are visiting hours at Sentara Norfolk General?
Sentara generally supports visitors 24 hours a day, seven days a week, but areas such as Women’s Health, Pediatrics, Behavioral Health and Emergency Treatment can have additional restrictions. Visitors must check in and present photo ID.
7. How much does parking cost at Norfolk General Hospital?
Current short-term visitor parking starts free for up to one hour, then increases by duration to an $8 daily maximum after six hours. Qualifying same-day outpatient parking is free in the designated outpatient lot.
8. How do I get my medical records from Sentara Norfolk General?
Records can be accessed through MyChart, requested through Sentara’s online medical-record request system or requested with a written authorization. Health Information Management can be reached at 757-507-7110.
9. What time is imaging open at Sentara Norfolk General?
Sentara currently lists outpatient imaging from 7 a.m. to 10 p.m., seven days a week. The Comprehensive Breast Center is listed as Monday-Friday 7 a.m.-5 p.m. and Saturday 8 a.m.-noon.
10. Does Sentara Norfolk General offer financial assistance?
Yes. Sentara Norfolk General Hospital is included in Sentara’s hospital financial-assistance program. Eligibility depends on the applicable financial assistance policy and the patient’s circumstances.

Official sources checked

Operational information in this guide was checked against current Sentara Health hospital, department, visitor, billing, medical-record, price-transparency and provider pages. Official links below are provided mainly for actions that must be completed with Sentara or for checking time-sensitive changes.