Cone Health Moses Cone Hospital: Contact & Patient Info

Greensboro, North Carolina hospital guide · Updated August 2026

Moses Cone Hospital patient information, ER, doctors, parking and contact guide

The Moses H. Cone Memorial Hospital, commonly called Moses Cone Hospital, is Cone Health’s flagship teaching and regional referral hospital in Greensboro, North Carolina. Cone Health describes the hospital as a 628-bed teaching hospital with a Level II Trauma Center, Children’s Emergency Department, Women’s & Children’s Center, neuroscience and stroke care, and heart and vascular services.

This guide is designed for a patient or family member who needs an answer before arriving: which entrance to use, where the emergency department is, where visitors should park, how to make an appointment, how to locate a doctor, how MyChart works, where to request medical records, how hospital billing and financial assistance work, and which telephone number is appropriate for the problem.

Doctor clinic schedules and patient charges are not treated as fixed numbers unless Cone Health publishes them. A hospital inpatient physician’s shift is different from an outpatient appointment schedule, and a patient’s final bill depends on the services provided and insurance coverage.

Teaching hospital Regional referral center Level II Trauma Center Children’s Emergency Department Women’s & Children’s Center Comprehensive stroke care

Medical emergency: call 911 when a person may have a life-threatening emergency. Do not use MyChart messages, an online appointment form or a routine doctor’s office number for emergency care.

Hospital Moses H. Cone Memorial Hospital

Flagship Cone Health teaching and referral hospital in Greensboro.

Hospital address 1121 N Church St

Greensboro, NC 27401.

Main phone (336) 832-7000

Use for the hospital switchboard and general routing.

Hospital type Teaching & referral hospital

Major acute-care campus serving Greensboro and the Piedmont Triad.

Emergency care 24/7 hospital-based care

The campus includes adult emergency care, trauma services and a Children’s Emergency Department.

MyChart support (336) 832-4278

Also displayed by Cone Health as 336-83-CHART.

Start here: which part of Moses Cone Hospital do you need?

Moses Cone is a large medical campus. Using the right entrance and telephone route can save substantial time after arrival.

Life-threatening emergency

Call 911. For hospital emergency care, follow campus signs for the Emergency Department entrance rather than entering through a routine outpatient clinic.

Child needs emergency care

Moses Cone Hospital includes a Children’s Emergency Department. Follow emergency/children’s emergency signs when arriving.

Having a baby / maternity visit

Use the Cone Health Women’s & Children’s Center portion of the Moses Cone campus and confirm the appropriate maternity check-in point before arrival.

Cardiology / heart care

The campus includes the Heart & Vascular Center. Several outpatient HeartCare practices are also located around North Church Street and Magnolia Street, so verify the exact building on your appointment notice.

Need an appointment

Search the Cone Health provider/location directory or call the relevant practice. Hospital switchboard: (336) 832-7000.

Need medical records

Records visible in MyChart can be viewed or downloaded there. Records not visible in MyChart can be requested through the Sharing Hub or Health Information Management.

Billing question

Contact Cone Health Patient Financial Services and ask about your bill, estimate, insurance processing, payment arrangements or financial assistance.

Moses Cone Hospital phone numbers and patient contacts

Save the number that matches the task. Clinical departments and physician practices can have separate numbers from the main hospital.

Need	Phone / contact	What to use it for
Main hospital	(336) 832-7000	General hospital information and switchboard routing.
MyChart support	(336) 832-4278	Account activation, access and MyChart technical support.
Patient Financial Services	(336) 832-8014	Hospital billing and financial questions.
Patient Financial Services toll-free	(866) 479-8800	Alternative billing/customer service line.
Advanced Heart Failure Clinic	(336) 832-9292	Advanced heart failure services on the Moses Cone campus.
HeartCare — Church Street	(336) 938-0800	Cardiology practice near the hospital campus.
LeBauer Neurology	(336) 832-3070	Neurology appointment/practice routing.
Emergency	911	Life-threatening medical emergencies.

Do not assume the main number schedules every specialty. Many outpatient physicians affiliated with Moses Cone work through separate Cone Health Medical Group practices. The appointment letter, MyChart appointment screen or provider profile should show the exact practice telephone number.

Moses Cone Hospital Emergency Department and trauma care

Moses Cone is a major hospital-based emergency destination in Greensboro and includes Level II trauma services and a Children’s Emergency Department.

Adult emergency care

Emergency services operate continuously for patients who need hospital-level urgent evaluation. Follow campus signs to the Emergency Department rather than the normal outpatient entrances.

Children’s Emergency Department

Cone Health specifically lists a Children’s Emergency Department at Moses Cone, providing a pediatric emergency route separate from routine pediatric appointments.

Level II Trauma Center

Moses Cone Hospital is identified by Cone Health as a Level II Trauma Center and regional referral hospital.

Stroke emergency

The hospital provides advanced stroke and neuroscience services. Sudden face drooping, arm weakness, speech difficulty or another suspected stroke symptom is a 911 emergency.

What happens when you arrive at the ER?

Follow Emergency Department signs. Use the emergency entrance rather than searching for a physician’s outpatient office.

Emergency registration. The patient-access team collects identification, demographic and insurance information when medically appropriate.

Clinical triage. Emergency patients are prioritized by medical urgency, not simply by arrival order.

Evaluation and testing. Depending on the problem, care can include physician assessment, laboratory testing, imaging, medication or specialist consultation.

Discharge or admission. Patients may be discharged with follow-up instructions, admitted to Moses Cone or transferred to another appropriate level of care.

ER wait time: do not rely on an old web page or third-party directory for a fixed Moses Cone ER wait time. Emergency demand and patient acuity change throughout the day.

Moses Cone emergency room fees and hospital charges

There is no single fee that represents what every patient will owe after an emergency visit.

An emergency bill can contain the hospital emergency-level charge plus services such as imaging, laboratory testing, medication, procedures and other professional services. Insurance deductibles, copays, coinsurance and network rules also affect patient responsibility.

Older Cone Health price-transparency material has shown different gross charges for different ER service levels, illustrating why quoting one universal “Moses Cone ER fee” is misleading. Patients should use the current Cone Health price-transparency and estimate process for present-day information.

Before scheduled care

Request a patient estimate when the service can be planned in advance.

After an emergency

Review the explanation of benefits and hospital bill, then contact Patient Financial Services if something is unclear.

Cone Health billing & financial services

How to make an appointment at Moses Cone Hospital

Moses Cone is a hospital campus, while many scheduled visits occur through individual Cone Health specialty practices located on or near the campus.

Identify the specialty first. Examples include cardiology, neurology, heart failure, surgery, maternity or another specialty.

Find the physician or practice. Use Cone Health’s provider directory rather than searching only for “Moses Cone appointment.”

Check the exact address. Nearby clinics can use North Church Street, Magnolia Street, Wendover Avenue or other buildings around the hospital campus.

Confirm referral and insurance requirements. Requirements depend on the specialty and insurance plan.

Use MyChart when offered. Existing patients can see appointments and communicate with eligible care teams.

Save the appointment location. Note the building, floor, entrance and parking location before leaving home.

Find a Cone Health doctor Open MyChart

Doctors at Moses Cone Hospital: specialties, clinic locations and schedules

Moses Cone is supported by hospitalists, specialists, surgeons, advanced practice professionals and physicians from multiple Cone Health practices.

Doctor timing clarification: Cone Health does not publish one stable hospital-wide daily timetable showing every physician working at Moses Cone by hour. Inpatient doctors work rotating hospital schedules, while outpatient specialists have practice-based clinic schedules. A physician’s affiliated practice hours are therefore not a guarantee that the named physician is personally available every hour of those days.

Examples of physicians associated with Moses Cone services

Physician	Specialty / service	Known Moses Cone connection	Scheduling guidance
Daniel Bensimhon, MD	Cardiology; Advanced Heart Failure & Transplant Cardiology	Advanced Heart Failure Clinic at Moses Cone Hospital	Clinic: (336) 832-9292. Confirm current appointment days directly.
Dalton McLean, MD	Cardiology; Advanced Heart Failure	Advanced Heart Failure Clinic / Moses Cone affiliation	Clinic routing: (336) 832-9292. Confirm current availability.
Adam Jaffe, DO	Neurology	LeBauer Neurology and Moses Cone hospital affiliation	Practice phone: (336) 832-3070.
Pramod Sethi, MD	Neurology	Moses Cone hospital affiliation	Hospital affiliation does not equal a walk-in clinic; confirm office schedule before visiting.
Steven Klein, MD	Cardiology	Cone Health HeartCare / Moses Cone campus services	HeartCare practices generally schedule outpatient visits on weekdays; confirm the physician’s actual session.
Jagadeesh Ganji, MD	Cardiology / Interventional Cardiology	Cone Health HeartCare and Moses Cone affiliation	Use HeartCare scheduling; appointment availability changes.
Cameron Lambert, MD	Cardiology / Clinical Cardiac Electrophysiology	Moses Cone and Cone Health heart services	HeartCare scheduling: confirm office and current appointment availability.

Published practice-hour examples near Moses Cone

HeartCare outpatient practices

Several Cone Health cardiology practices around the Moses Cone campus operate conventional weekday clinic schedules. Some published practice listings show approximately 8 a.m.–5 p.m. Monday through Friday.

This represents practice hours, not guaranteed hours for every individual cardiologist.

Inpatient doctors

Hospitalists, intensivists, emergency physicians, trauma teams and some specialist services operate using inpatient rotations and on-call coverage instead of public office-hour schedules.

Doctor fees

Cone Health does not publish one universal “doctor consultation fee” for every physician at Moses Cone. A scheduled outpatient consultation can involve the physician/practice charge and, depending on the location and service, other facility or testing charges. Insurance contracts also change the amount a patient actually owes.

Best way to get a meaningful cost: identify the exact doctor, appointment type and location first, then ask for an estimate using your insurance or self-pay status. A generic fee without those details would be unreliable.

Moses Cone Hospital services and departments

The hospital is designed for advanced hospital-based care as well as regional referral services.

Emergency & trauma

Adult emergency care, pediatric emergency services and Level II trauma capability.

Heart & vascular

Cardiology, advanced heart failure, cardiac procedures, vascular services and related inpatient care.

Neurology & stroke

Advanced stroke evaluation, neurohospitalist coverage, Neuro ICU and epilepsy-related services.

Women’s care

Maternity, labor and delivery and women’s services through the Women’s & Children’s Center.

Pediatric care

Children’s Emergency Department, pediatric inpatient care and access to pediatric specialists.

NICU

The Women’s & Children’s Center supports advanced neonatal care, including a large NICU.

Critical care

Adult intensive-care services and specialty critical-care support.

Surgery

Hospital-based surgical services, anesthesia, perioperative care and specialty surgery.

Imaging

Hospital diagnostic imaging supports emergency, inpatient and specialty care.

Laboratory

Diagnostic laboratory testing for hospital patients and eligible outpatient services.

Pharmacy

The campus parking guide identifies a Cone Health Outpatient Pharmacy area on campus.

Palliative care

Hospital-based palliative-care services support patients and families with serious illness.

Moses Cone Hospital hours

A hospital’s operating status should not be confused with the hours of every clinic, entrance or administrative department.

Service	Hours / status	Important detail
Hospital inpatient operations	24 hours daily	Inpatient hospital care operates continuously.
Emergency Department	24/7 emergency care	Use for emergency evaluation, not routine appointments.
Physician offices	Varies by practice	Many outpatient practices use weekday business hours.
Medical records / administrative services	Business-hour functions	MyChart remains available online even when administrative offices are closed.
Valet	Service schedule may vary	Confirm current valet availability before depending on it.
Visitor access	Subject to hospital/unit policy	ICU, pediatric, maternity or isolation areas can have different rules.

Moses Cone Hospital entrances and campus navigation

The current campus parking guide identifies separate patient/guest access points and major campus buildings.

Main hospital visit

Follow signs for the Main Entrance / Entrance A.

Emergency

Follow signs for the Emergency Department / Entrance B.

Women & children

Follow signs for the Women’s & Children’s Center. Confirm the maternity or pediatric destination shown on your appointment instructions.

Heart & vascular

The campus map identifies the Heart & Vascular Center area alongside the main hospital complex.

Outpatient pharmacy

The parking guide identifies the Cone Health Outpatient Pharmacy in the campus complex.

Surgery center

Cone Health Surgery Center is shown as a separate campus destination; use the exact address/entrance on surgical instructions.

Do not navigate only to “1200 N Elm St” and assume you are at the right door. Moses Cone is a multi-building campus. Use the entrance stated on your appointment, admission or procedure instructions.

Where to park at Moses Cone Hospital

The official campus parking plan separates visitor/guest parking, emergency visitor parking and physician/staff areas.

Visitor / guest parking

Follow signs marked for Visitor/Guest rather than employee or physician-only parking.

Children’s Deck A

The campus parking guide identifies Children’s Deck A as a major parking area serving the hospital campus.

Emergency visitor parking

Emergency Department visitors should follow the dedicated emergency visitor parking signage near the Emergency Department route.

Valet parking

Cone Health’s campus information identifies free valet parking for patients/visitors. Service times can change, so check current availability before relying on valet for a time-sensitive appointment.

Parking plan by reason for visit

You are coming for	Best first parking strategy
Emergency Department	Follow Emergency Department Visitor parking signage.
Child / pediatric visit	Check whether Children’s Deck A is the closest option to the destination.
Main hospital visitor	Use visitor/guest parking and follow Main Entrance signs.
Mobility-limited patient	Check current free valet availability or use the nearest accessible patient entrance.
Heart & vascular appointment	Verify whether the appointment is inside the hospital, Heart & Vascular Center or a nearby HeartCare office before parking.
Women’s / maternity visit	Use the route indicated for the Women’s & Children’s Center rather than assuming the main hospital entrance is best.

Public transportation to Moses Cone Hospital

Greensboro public transportation has historically served the Moses Cone campus, and regional transit options may also connect patients from surrounding areas. Because transit routes and schedules can change, check the current Greensboro Transit Agency or regional transit schedule for your travel date.

Rideshare tip: give the driver your specific hospital entrance or building rather than only “Moses Cone Hospital.” The campus is large enough that the wrong drop-off point can mean a long walk.

Moses Cone Hospital visiting information

Visitor access depends on the patient’s unit and current hospital policy.

Cone Health has historically used patient-centered visitation rather than one rigid rule for every patient and every unit. A patient’s clinical condition, infection-control precautions, pediatric status, maternity care, ICU care or other circumstances can affect visitor access.

Before visiting

Confirm the patient’s unit or room when appropriate.
Check whether the unit has visitor limits or age restrictions.
Bring photo identification if required for entry or visitor registration.
Use the designated patient/guest entrance.
Do not visit if you have symptoms of a contagious illness.
Follow unit instructions regarding masks, protective equipment or isolation.
Ask before bringing flowers, food or other items into restricted units.

ICU, NICU, Children’s and maternity visitors: these units may apply additional safety rules. Check with the care unit rather than assuming the general hospital visitor policy applies.

Cone Health Women’s & Children’s Center at Moses Cone

The Moses Cone campus includes dedicated maternity, neonatal, pediatric and women’s services.

Labor & delivery

Patients should use the maternity instructions supplied by the OB team and confirm which entrance to use, especially outside normal daytime hours.

NICU

Cone Health describes a large neonatal intensive care service at the Women’s & Children’s Center, supported by on-site neonatologists.

Pediatric inpatient care

Moses Cone supports inpatient pediatric care plus pediatric emergency and specialty services.

Pediatric emergency

The hospital specifically lists a Children’s Emergency Department for pediatric emergencies.

Pediatric critical care

Pediatric intensive-care support is available for children requiring a higher level of hospital care.

Newborn services

Hospital pediatric teams support newborn nursery and neonatal services alongside maternity care.

Moses Cone heart and vascular services

Moses Cone is a major Cone Health cardiovascular hub, but outpatient cardiology appointments may occur in nearby clinic buildings rather than the inpatient hospital.

Advanced Heart Failure Clinic

Phone: (336) 832-9292.

Supports patients with advanced heart failure and related cardiovascular conditions.

Cone Health HeartCare

Nearby HeartCare practices provide cardiology and subspecialty appointments. Church Street/Magnolia-area practices are close to Moses Cone but can have a different street address from the hospital.

Cardiac services can include non-invasive cardiology, advanced heart failure, electrophysiology, cardiac imaging, interventional cardiology and inpatient cardiac care depending on the patient’s needs and referral.

Moses Cone neurology, stroke and Neuro ICU services

Cone Health describes Moses Cone as a major stroke and neuroscience referral center. Current physician-recruitment information also describes a stroke-heavy neurohospitalist service, an 18-bed Neuro ICU, on-site vascular neurology support and an epilepsy monitoring program.

Acute stroke

Emergency stroke evaluation is hospital-based. Suspected stroke symptoms require emergency action rather than waiting for an outpatient neurology appointment.

Outpatient neurology

Cone Health LeBauer Neurology provides scheduled outpatient neurology services. Practice phone: (336) 832-3070.

Neuro ICU

Higher-acuity neurologic patients can receive intensive monitoring and specialist hospital care.

Epilepsy monitoring

Current Cone Health information identifies an epilepsy monitoring capability with in-house epilepsy specialist support.

Moses Cone Hospital costs, bills, insurance and price estimates

Hospital prices should be interpreted as service-specific amounts rather than one universal admission, doctor or ER fee.

Billing help (336) 832-8014

Cone Health Patient Financial Services.

Toll-free billing (866) 479-8800

Alternative Patient Financial Services number.

What can appear on a hospital bill?

Hospital facility services
Emergency Department level of service
Room and inpatient services
Laboratory tests
Imaging
Medication
Surgical services
Anesthesia
Special procedures
Professional physician or specialist services

How to get a useful price estimate

Get the exact procedure or service. A broad term such as “MRI” or “surgery” may not be specific enough.

Identify the location. Confirm Moses Cone or the actual outpatient facility where the service will occur.

Provide insurance details. The negotiated rate and your deductible/coinsurance can materially affect your cost.

Ask whether professional fees are separate. A hospital estimate may not represent every professional service associated with care.

Insurance warning: a health plan name alone is not enough to guarantee coverage. Network participation can vary by plan, provider and service. Verify both the hospital and applicable physician/provider network status with your insurer.

Cone Health financial assistance for Moses Cone patients

Cone Health operates a financial assistance program for eligible patients who cannot afford all or part of their hospital bill.

Financial assistance is different from disputing an insurance claim. Patients who are uninsured, underinsured or experiencing financial hardship should ask Patient Financial Services whether they qualify and what documentation is required.

What to prepare

Hospital account or statement information
Household information requested by the application
Income documentation requested by Cone Health
Insurance information, if applicable
Completed financial assistance application when required

Cone Health financial assistance Call (336) 832-8014

Cone Health MyChart: results, appointments, records and messages

Cone Health uses MyChart for digital patient access. Patients can use it for several common tasks without calling the hospital switchboard.

Test results

Cone Health states that most results can appear in MyChart as soon as they become available, which can be before the clinician has reviewed them with the patient.

Messages

MyChart messages are for non-urgent communication. Cone Health says typical provider replies may take approximately 1–3 business days.

Appointments

Patients can view scheduled visits and use available appointment functions for eligible practices.

Records

The Document Center can be used to view, download or send eligible visit records.

MyChart support

(336) 83-CHART / (336) 832-4278

How to get medical records from Moses Cone Hospital

Cone Health provides both MyChart-based access and a Health Information Management process for records that are not available directly in the portal.

Records already in MyChart

Sign in to MyChart. Open the patient account associated with the visit.

Open the Document Center. Cone Health’s patient guide routes users through Menu → My Record → Document Center.

Select Visit Records. Choose the relevant visit or available record set.

View, download or send. Use the available MyChart sharing function for the record you need.

Records not visible in MyChart

Cone Health’s MyChart patient guide explains that patients can request information not already visible in the portal through the Sharing Hub. The guide states that medical-record requests are processed within up to 30 days.

Health Information Management

Cone Health Department of Health Information Management
1200 N. Elm St.
Greensboro, NC 27401

MyChart proxy forms may also be submitted according to the instructions supplied by Cone Health.

What to know before visiting Moses Cone Hospital

Scheduled appointment

Confirm doctor and specialty.
Confirm building and suite/floor.
Check arrival time.
Bring requested ID.
Bring insurance information.
Bring referral/order when required.
Review current medication information.

Visitor

Confirm patient’s unit.
Check unit-specific visitor rules.
Use visitor/guest parking.
Bring identification if requested.
Use the correct patient/guest entrance.

Surgery / procedure

Follow the preparation instructions supplied by the clinical team.
Confirm surgery center vs. main hospital.
Know your check-in location.
Arrange transportation if required.
Do not substitute generic online advice for your procedure instructions.

Emergency visit

Use 911 for life-threatening conditions.
Follow ER signage.
Do not delay urgent care while searching for cost estimates.
Bring ID/insurance if readily available, but emergency evaluation comes first.

Accessibility, interpreter help and patient assistance

Patients who need mobility assistance, accessible parking, interpretation or another accommodation should tell Cone Health before the appointment when possible. Large hospital campuses can involve significant walking, so patients with mobility limitations should ask which entrance and parking option is closest to their destination.

Mobility

Use accessible parking or ask about valet/wheelchair assistance when needed.

Language assistance

Request interpreter support through the care team when language assistance is needed.

Hearing / communication

Tell the hospital about communication accommodations before or during registration.

Caregiver access

MyChart proxy access can allow an authorized adult to access another adult patient’s MyChart record.

Moses Cone Hospital address and Google map

Main hospital destination: 1121 N Church St, Greensboro, NC 27401.

Navigation note: use your appointment instructions to determine the correct entrance. The Moses Cone campus contains the main hospital, Women’s & Children’s Center, Heart & Vascular Center, emergency access, outpatient pharmacy and other facilities.

Which Moses Cone number should I call?

General hospital question

(336) 832-7000

MyChart login/support

(336) 832-4278

Hospital bill

(336) 832-8014 or (866) 479-8800

Advanced heart failure

(336) 832-9292

Neurology appointment

(336) 832-3070 for LeBauer Neurology routing.

Emergency

911 for a life-threatening emergency.

Moses Cone Hospital frequently asked questions

1. What is the address of Moses Cone Hospital?

The Moses H. Cone Memorial Hospital is located at 1121 N Church St, Greensboro, NC 27401. Because the campus contains several buildings and entrances, use the specific destination shown on your appointment or admission instructions.

2. What is the main Moses Cone Hospital phone number?

The main hospital telephone number is (336) 832-7000. Specialty practices, billing, MyChart and other services have separate direct numbers.

3. Is the Moses Cone Emergency Department open 24 hours?

Hospital emergency services operate around the clock. Moses Cone also includes a Children’s Emergency Department and is identified by Cone Health as a Level II Trauma Center.

4. How much does the Moses Cone emergency room cost?

There is no single ER price that applies to every patient. Charges depend on the emergency-service level, tests, imaging, medication, procedures and professional services. Insurance deductibles, copays and coinsurance also affect what a patient owes. Use Cone Health’s current estimate and billing resources for a personalized answer.

5. Where should visitors park at Moses Cone Hospital?

Follow signs for visitor/guest parking rather than employee or physician areas. The campus parking plan also identifies Children’s Deck A, Emergency Department visitor parking and free valet service. Choose parking based on the entrance or building you need.

6. How do I make an appointment with a doctor at Moses Cone?

First identify the specialty and physician through Cone Health’s provider directory. Many specialists use nearby Cone Health Medical Group practices rather than a general hospital scheduling desk. Call the direct practice number or use available MyChart scheduling options.

7. Can I see every Moses Cone doctor’s working days and hours online?

No single stable hospital-wide public schedule lists every inpatient and outpatient physician by day and hour. Hospital physicians use rotating shifts and call schedules, while outpatient doctors work through individual practices. Confirm the specific physician’s current clinic session when booking.

8. How can I get medical records from Moses Cone Hospital?

Records already available in MyChart can be viewed or downloaded from the Document Center. Records not visible in MyChart can be requested through the MyChart Sharing Hub or Cone Health Health Information Management. Cone Health’s patient guide states that requests may take up to 30 days to process.

9. What is the Cone Health MyChart support number?

Cone Health lists the MyChart support number as (336) 83-CHART, which is (336) 832-4278. MyChart is not intended for urgent or emergency medical communication.

10. Does Moses Cone Hospital offer financial assistance?

Cone Health provides a financial assistance program for eligible patients. Patients with difficulty paying a hospital bill can contact Patient Financial Services at (336) 832-8014 or (866) 479-8800 and review the current financial assistance application and eligibility requirements.

Official sources and final-action tools

The practical information is included in this guide above. These links are retained mainly for actions that must be completed through Cone Health or for checking fast-changing information.