Lutheran General Hospital: Address, Phone & Patient Info

Q: What is Lutheran General Hospital's address and phone number?

Advocate Lutheran General Hospital is at 1775 Dempster Street, Park Ridge, IL 60068. The main hospital number is (847) 723-2210.

Q: What are Lutheran General Hospital visiting hours?

General visiting hours are currently 9:00 a.m. to 8:00 p.m. Visitors should bring identification because the hospital issues temporary visitor badges.

Q: What days and times are Lutheran General doctors available?

Most Lutheran General physicians do not have a permanent weekly timetable published online because schedules vary between clinic, surgery, procedures and inpatient responsibilities. Some specialty centers publish clinic hours, but a specific doctor's appointment day must be confirmed through LiveWell or the physician office.

Q: Where do I go for labor and delivery at Lutheran General?

Between 5:30 a.m. and 8:00 p.m., go directly to Labor and Delivery and take Elevator B to the third floor. Between 8:00 p.m. and 5:30 a.m., enter through the Emergency Department on the south side and tell staff you need Labor and Delivery.

Q: Does Lutheran General Hospital use MyChart?

Advocate uses LiveWell, its Epic/MyChart-based patient portal. Patients can manage eligible appointments, view test results, message providers and pay bills. LiveWell support is available at (855) 624-9366.

Park Ridge, Illinois • Advocate Health Care

Advocate Lutheran General Hospital Patient Guide: Address, Phone, ER, Doctors, Parking, Fees & Visitor Information

Advocate Lutheran General Hospital, often searched simply as Lutheran General Hospital, is at 1775 Dempster Street, Park Ridge, IL 60068. The main hospital number is (847) 723-2210.

The Park Ridge campus includes the adult hospital, Advocate Children’s Hospital, the Center for Advanced Care, Parkside Center, Yacktman Pavilion, Nesset Pavilion and several specialty offices. This guide explains exactly where patients and visitors may need to go, what parking costs, emergency access, visiting hours, named physicians, clinic schedules, billing, financial assistance, medical records, LiveWell, cancer care, labor and delivery, GI procedures and other practical details.

Call Hospital: (847) 723-2210 Emergency Department Doctors & Clinics Parking & Map

Main address 1775 Dempster St.
Park Ridge, IL 60068

Main hospital phone (847) 723-2210

Emergency Department 24-hour emergency & specialty care

General visiting hours 9:00 a.m.-8:00 p.m.

Medical emergency? Call 911. Lutheran General provides around-the-clock emergency and specialty coverage, including adult and pediatric Level I trauma care.

Lutheran General Hospital: Quick Answers Before You Go

Emergency

Where is the ER?

The Emergency Department is on the south side of the main hospital. The hospital directory lists the ED number as (847) 723-5154.

The ED provides 24-hour specialty coverage and serves both adults and children.

Parking

Is self-parking free?

Yes. Advocate’s current patient information lists the main garage, Center for Advanced Care garage, Yacktman patient lot, Emergency Department lot and Nesset patient lot as free.

Appointment

How do I schedule care?

Call 800-3-ADVOCATE / (800) 323-8622 to find a physician or specialty service. General outpatient scheduling is (708) 304-9600.

Doctor fee

What is the consultation fee?

Advocate does not publish one standard doctor consultation fee for Lutheran General. Cost depends on provider, location, service and insurance benefits.

Cost estimate

Who can quote a price?

Call (847) 795-2300 for a cost estimate. Lutheran General’s hospital-pricing counselor line is (847) 723-5061.

Records

How do I get my medical record?

Advocate’s current centralized records line for Lutheran General is (855) 908-7920. The hospital’s local contact page also lists (847) 723-6150.

Lutheran General Hospital Campus: Which Building Do You Need?

Reviewed August 19, 2026

One of the easiest mistakes at Lutheran General is assuming every appointment takes place inside the main bed tower at 1775 Dempster Street. The Park Ridge medical campus extends across Dempster Street, Luther Lane and Ballard Road.

Main Hospital

1775 Dempster St.
Park Ridge, IL 60068

The ground floor includes Emergency, GI Lab, ambulatory surgery, outpatient laboratory, radiology/X-ray, CT/ultrasound, nuclear medicine, admitting, pre-surgery, radiation oncology, chapel and public safety.

Center for Advanced Care

1700 Luther Lane
Park Ridge, IL 60068

Major cancer and neuroscience services are located here, including the Cancer Institute and Comprehensive Stroke Clinic. The building is connected to its own free parking garage.

Parkside Center

1875 Dempster St.
Park Ridge, IL 60068

Includes medical offices, rehabilitation, fitness services, vascular specialists and the Advocate Memory Center.

Yacktman Pavilion

1675 Dempster St.
Park Ridge, IL 60068

Home to the Lutheran General Breast Center and adjacent pediatric resources. A dedicated free patient lot is behind the pavilion.

Advocate Children’s Hospital – Park Ridge

1675 Dempster St.
Park Ridge, IL 60068

Main pediatric number: (855) 312-5437.

Nesset Pavilion

1775 Ballard Road
Park Ridge, IL 60068

Includes family medicine, geriatric services and other outpatient programs. A dedicated free patient/staff lot is in front of the pavilion.

Practical rule: save the building name, suite/floor and physician office number before leaving home. “Lutheran General Hospital” may get you to the campus but not necessarily to the correct clinic entrance.

Lutheran General Emergency Room: Hours, Phone, Trauma Care, Parking & Fees

Emergency coverage 24 hours

Emergency and specialty coverage is available around the clock.

Emergency phone (847) 723-5154

Emergency Department direct number.

Trauma level Level I

Adult and pediatric trauma services are provided at the Park Ridge campus.

ER parking Free self-parking

The restricted lot south of the ED is reserved for emergency patients and visitors.

Advocate describes Lutheran General as a Level I adult and pediatric trauma center serving a large portion of Chicago’s northwest suburbs. Its emergency physicians are board certified, and the hospital reports more than 48,000 emergency visits annually on its current patient-information page.

What happens when you arrive?

Check in at Emergency. A registered nurse performs triage and determines the urgency of your condition.
Life-threatening conditions are treated first. Emergency Department waiting is not strictly first-come, first-served.
Registration may occur at bedside. If a treatment bed is unavailable, registration can take place in the triage area.
Pediatric patients may use a separate pediatric treatment/waiting area during busy periods.

Emergency Department visitors & amenities

Visitors accompanying an ED patient should remain in the patient’s treatment room or return to the ED waiting area.
Vending machines and free coffee are available in the waiting area.
Ask ED staff before eating or drinking because testing or treatment may require fasting.
Accessible washrooms are adjacent to the waiting area.
A baby-changing area is available.
Emergency physicians do not maintain follow-up practices through the ED; patients needing follow-up can obtain a physician referral through Advocate.

How much does the Lutheran General ER cost?

There is no single published ER charge or “case fee.” Your final amount can include the hospital/facility charge, emergency physician services, laboratory testing, imaging, medications, procedures and other services. Insurance deductible, coinsurance and emergency-room copay also affect what the patient owes.

For a planned-service estimate or questions about hospital charges, Advocate currently directs patients to (847) 795-2300. Lutheran General’s hospital-specific pricing counselor number is (847) 723-5061.

How to Make an Appointment at Lutheran General Hospital

Find a physician

(800) 323-8622

800-3-ADVOCATE.

The Consumer Access Center helps connect patients with doctors, programs and services.

Consumer Access hours

Monday-Friday: 8:00 a.m.-6:00 p.m.
Saturday: 9:00 a.m.-2:00 p.m.

Outpatient scheduling

(708) 304-9600

Used for imaging and other scheduled outpatient services.

Appointment checklist

Identify the specialty, test or physician you need.
Confirm the exact Park Ridge building and suite.
Ask whether the physician is accepting new patients.
Ask whether your insurance requires a referral or prior authorization.
Confirm whether the service is hospital-based and may generate a facility charge.
Ask for the arrival/check-in time separately from the appointment time.
Request a cost estimate before scheduled care if your deductible or coinsurance is important to your decision.

Existing Advocate patients can use LiveWell to manage eligible appointments, view test results, message their physician and pay bills.

Lutheran General Hospital Doctors & Current Named Specialists

Lutheran General is a large academic hospital with hundreds of physicians and more than 100 board-certified surgical specialists alone. A static article cannot responsibly promise a complete permanent roster because doctors join, leave, change office locations and alter clinic days.

About doctor timings: Advocate generally publishes the office or specialty-center hours, not a permanent weekly timetable for every doctor. A physician may spend different days in clinic, surgery, procedures, inpatient rounds or another Advocate location. Exact appointment times must be confirmed through LiveWell or the physician’s office.

Heart, vascular & cardiovascular physicians

Physician	Role / specialty	Current Park Ridge/Niles office listed by Advocate	Phone	Individual weekly timetable
John V. White, MD	Vascular surgeon; Chairman, Department of Surgery	Chicago Vascular Specialists, 8816 Dempster St., Niles	(847) 518-1762	Not publicly fixed
Lewis B. Schwartz, MD	Vascular surgery	Advocate Medical Group Vascular Surgery, 1875 Dempster St., Parkside, Suite 550	(847) 384-1420	Call office
Chad E. Jacobs, MD	Director, Division of Vascular Surgery; vascular/endovascular surgery	1875 Dempster St., Parkside, Suite 550	(847) 384-1420	Call office
M. Nagui Sabri, MD	Interventional cardiology & vascular medicine	1875 Dempster St., Suite 555	(847) 698-5500	Call office

OB-GYN & maternal-fetal medicine physicians

Physician	Official role	Specialty information	Exact clinic days
Thomas Iannucci, MD	Chairman	Maternal-Fetal Medicine	Not publicly fixed
Seetal M. Adhikari, MD	OB-GYN Residency Program Director	Obstetrics & Gynecology	Not publicly fixed
Kirsten Sasaki, MD	Associate Program Director	OB-GYN; minimally invasive gynecologic surgery fellowship training	Not publicly fixed

Birthing Center / obstetrics information: (847) 723-6455.

Memory, dementia & behavioral neurology physicians

Clinician	Role	Clinic	Clinic hours	Phone
Darren Gitelman, MD, FAAN	Senior Medical Director, Behavioral Neurology	Advocate Memory Center, Parkside Center, Suite 520	Mon-Fri, 9 a.m.-5 p.m.	(847) 720-6464
Anthony McCormack, MD	Geriatrics / Dementia	Advocate Memory Center – Park Ridge team	Center hours Mon-Fri, 9 a.m.-5 p.m.	(847) 720-6464

The Memory Center’s 9 a.m.-5 p.m. schedule is the center’s operating schedule; it does not mean each doctor is present every hour Monday-Friday.

Gastroenterology

Eli D. Ehrenpreis, MD is identified by Lutheran General as Research Director of its Internal Medicine Residency research program and is a gastroenterologist and clinical pharmacologist with extensive experience in digestive-disease research.

GI Lab nursing station: (847) 723-5300.

For a current patient appointment with a GI specialist, use the Consumer Access Center because individual gastroenterologist schedules are not published as a stable weekly table.

Liver & pancreatic cancer surgery

Purvi Parikh, MD is the physician currently listed by Advocate for its Park Ridge liver and pancreatic cancer location.

Office: 1875 Dempster St., Suite 280, Park Ridge, IL 60068
Phone: (847) 723-5990
Fax: (847) 318-2535

Exact appointment days are scheduled through the office rather than published as a permanent weekly timetable.

Hospital medical leadership

William Rhoades, DO

Chief Medical Officer of Advocate Lutheran General Hospital.

This is a hospital leadership role and does not imply availability for general patient appointments.

Why every doctor is not copied here

A complete roster would become inaccurate as soon as a physician changes location, employment or appointment availability. This page therefore lists verifiable named clinical leaders and specialists while using live scheduling only for the final appointment slot.

Check Current Advocate Doctor Availability

Lutheran General Clinic, Office & Service Hours

Service	Location	Published hours / schedule	Phone
General hospital visiting	Main hospital	Daily, 9 a.m.-8 p.m.	(847) 723-2210
Patient Intake / Admitting	Main lobby	Mon-Fri 5 a.m.-8 p.m.; Sat 7 a.m.-3 p.m.; use ED registration at other times	Main hospital
Consumer Access Center	Phone	Mon-Fri 8 a.m.-6 p.m.; Sat 9 a.m.-2 p.m.	(800) 323-8622
Oncology Specialists practice	Center for Advanced Care, 2nd floor	Mon-Fri 8 a.m.-6 p.m.	(847) 268-8200
Lung cancer screening	Center for Advanced Care, 1st floor	Mon-Fri 8 a.m.-5 p.m.; appointment required	(847) 723-5864
Apheresis Center	Center for Advanced Care, 2nd floor	Mon-Fri 8 a.m.-4:30 p.m.; hours may vary	(847) 723-8780
Cancer Survivorship Program	1700 Luther Lane	Current program page: Mon-Fri 8 a.m.-4:30 p.m.	(847) 723-5690
Advocate Memory Center	Parkside Center, Suite 520	Mon-Fri 9 a.m.-5 p.m.	(847) 720-6464
Adult Day Services	Lutheran General program	Weekdays 7 a.m.-5 p.m.	(847) 723-7770
Fitness Center	Parkside, Ground Floor, Suite G01	Mon-Thu 5:30 a.m.-8 p.m.; Fri 5:30 a.m.-7 p.m.; Sat 7 a.m.-3 p.m.; Sun closed	(847) 723-6139
Gift Shop	Main hospital	Mon-Fri 9 a.m.-8 p.m.; Sat-Sun 9 a.m.-4 p.m.	(847) 723-6129
Advocate Flower Shop	Lutheran General retail shop	Mon-Fri 9:30 a.m.-5 p.m.; Sat noon-4 p.m.; Sun/major holidays closed	(847) 723-8727

Major Medical Services at Advocate Lutheran General Hospital

Emergency & Trauma

Adult and pediatric Level I trauma, emergency medicine and around-the-clock specialty coverage.

Heart & Vascular

Cardiology, interventional cardiology, vascular medicine, cardiac surgery and cardiovascular rehabilitation.

Cancer

Medical oncology, radiation oncology, chemotherapy, lung screening, apheresis, clinical trials and survivorship support.

Neuroscience

Neurology, neurosurgery, stroke, brain tumors, spine care, memory services and neurological rehabilitation.

Orthopedics

Hip, knee, shoulder, spine, foot/ankle, sports medicine, trauma and joint replacement.

Digestive Health

Gastroenterology, endoscopy, colorectal care, liver/pancreatic care and GI surgery.

Women’s Health

OB-GYN, maternity, high-risk pregnancy, breast health, pelvic health, urogynecology and osteoporosis.

Maternity

Labor and delivery, private rooms, Level III NICU access and lactation support.

Breast Center

Breast imaging, mammography and breast-health services at Yacktman Pavilion.

Behavioral Health

Behavioral-health, addiction and outpatient/day-hospital programs.

Rehabilitation

Inpatient rehabilitation plus physical, occupational, speech and specialty outpatient therapy.

Imaging

MRI, CT, X-ray, ultrasound, mammography, nuclear medicine and interventional radiology.

Sleep Medicine

Accredited sleep-disorder evaluation and testing.

Adult Down Syndrome Center

Specialized multidisciplinary adult Down syndrome care at 1610 Luther Lane.

Hospital at Home

Hospital-level care at home for eligible medically stable adults with 24/7 remote care-team support.

Senior Services

Memory, adult day services, health education and additional aging-related programs.

Lutheran General Hospital Parking: Free Lots, Garage, Valet & Wheelchairs

Best parking news: Lutheran General’s official patient pages currently list self-parking as free in its major patient/visitor parking areas.

Parking area	Location / use	Cost	Important detail
Main Garage	Entrance from the hospital’s front driveway	Free	Useful for general hospital visits; shuttle service connects to Center for Advanced Care.
Center for Advanced Care Garage	Southwest corner of Dempster & Luther Lane; entrance on Luther Lane	Free	535 spaces, four levels; current visitor page lists published access Mon-Sat 7 a.m.-9 p.m.
Yacktman Pavilion Lot	Behind Yacktman Pavilion on east side of campus	Free	55-space lot reserved for Yacktman Pavilion patients.
Emergency Department Lot	South of Emergency Department adjacent to back drive	Free	Restricted to ED patients and visitors.
Nesset Center Lot	1775 Ballard Road	Free	248-space lot reserved for Nesset patients and staff.
Accessible parking	Valet and patient/visitor parking areas	Free	Marked accessible spaces are available around campus.

Free campus shuttle

Advocate provides a free round-trip shuttle between the hospital, Parkside Center and Center for Advanced Care. Marked shuttle stops are available at the facilities.

Wheelchair assistance

Wheelchairs can be arranged at:

Main hospital entrance.
Parkside Center.
Emergency Department.
Center for Advanced Care.
South entrance of Yacktman Pavilion.

Guest Services: (847) 723-5624

Important: Advocate’s valet pages currently conflict

Do not assume one valet schedule without calling first. Advocate currently publishes different information on different Lutheran General pages:

The patient FAQ says main-hospital valet is 6 a.m.-8:30 p.m. Monday-Friday and 9 a.m.-6 p.m. weekends for $3 per day.
The visitor page says main-hospital/Yacktman valet operates 8 a.m.-4:30 p.m. Monday-Friday with no charge.
The Labor & Delivery page says main-hospital valet is available Monday-Friday 8 a.m.-4:30 p.m. and describes free 24/7 ED valet for overnight maternity arrivals.

Safest option: use the clearly published free self-parking areas or call Guest Services at (847) 723-5624 before relying on valet hours or pricing.

Lutheran General Hospital Google Map & Driving Directions

Open Google Maps

Where is Lutheran General?

The hospital is approximately 15 miles northwest of downtown Chicago and about four miles north of O’Hare International Airport.

Driving from common directions

From north: take I-294 south, exit Golf Road east, turn right/south on Potter Road, then left/east on Dempster.
From south: take I-294 north, exit Dempster Street east and continue to the hospital.
From east: take I-94/Edens north, exit Dempster Street west and continue to Park Ridge.
From west: take I-90 east to I-294 north, then exit Dempster east.

Public transportation

For regional CTA/Pace/Metra connection planning, the hospital directs visitors to the Regional Transportation Authority information service at (847) 836-7000.

Lutheran General Hospital Visiting Hours & Visitor Badges

General visiting 9 a.m.-8 p.m.

These are the hospital’s current published general visiting hours.

Identification Bring ID

Advocate uses an automated visitor-identification system and issues a temporary badge.

Smoke-free campus Entire campus

Smoking is prohibited throughout the campus, including parking areas.

Guest badge process

Visitors receive dated, color-coded badges identifying the hospital area they are visiting. Wear the badge throughout the visit and return it to a badge-distribution point when leaving.

Food or gifts for a patient

Check with the patient’s nurse before bringing food or beverages. Diet restrictions, tests or treatment can make outside food inappropriate. In intensive-care areas, check with unit staff before bringing other gifts as well.

Patient Support Rooms for family members

A limited number of overnight Patient Support Rooms are available across from the hospital for relatives or loved ones who need to stay nearby.

Reservations/information: (847) 723-5475

Hospital Admission: Check-In Hours & What to Bring

Patient Intake / Admitting hours

Monday-Friday

5:00 a.m.-8:00 p.m.

Check in at Patient Intake/Admitting in the main hospital lobby.

Saturday

7:00 a.m.-3:00 p.m.

Outside the published admitting hours, use the Emergency Department registration area.

What Advocate asks admitted patients to bring

Social Security number when requested for registration.
Current insurance card.
Insurance company name, address and policy/member information.
Pre-certification/authorization number when required.
Physician referral form if your plan requires one.
Payment method for copayments or non-covered services.
Current medication list.
Known drug/medical allergies.
Medicare or Medicaid card when applicable.
Advance directive if you have one.

While admitted, medications are prescribed by your doctor, dispensed by the hospital pharmacy and administered by hospital staff. Do not take personal medications from home without first discussing them with your hospital care team.

Valuables

Advocate recommends leaving unnecessary valuables at home. If needed, hospital Public Safety can arrange safekeeping for valuables during an inpatient stay.

Lutheran General Labor & Delivery: Entrance, Parking, Hours & NICU

Day/evening arrival

5:30 a.m.-8:00 p.m.

Go directly to Labor & Delivery.

Remember: B to 3. Take Elevator B to the third floor and turn right.

Overnight arrival

8:00 p.m.-5:30 a.m.

Enter through the Emergency Department on the south side because the hospital front door is locked overnight.

Tell ED staff you are going to Labor & Delivery.

Birthing Center information / OB appointment: (847) 723-6455

Parking for delivery

Daytime patients can use the main garage directly in front of the hospital.
Main-garage self-parking is listed as free.
The current Labor & Delivery page says overnight ED valet is available 24/7 at no charge for maternity arrivals.
Because other Advocate pages give conflicting ED-valet information, confirm valet availability when possible.

Birthing Center features

Private labor, delivery and recovery rooms.
Birthing balls, peanut balls and squat bars.
Advanced surgical suites.
Pull-out couch for support person.
Lactation consultants.
Infant security system.
Patient Wi-Fi and video-on-demand.
Level III NICU access through Advocate Children’s Hospital on the same campus.

Meals during maternity stay

Patient meals included with the stay can be ordered from the bedside menu generally between 6:30 a.m. and 6:30 p.m.. Sandwiches and drinks may also be available on nursing units.

Lutheran General GI Lab & Colonoscopy: Where to Go and What Happens

The Digestive Health Center is on the first floor of 1775 Dempster Street. The GI Lab performs adult and pediatric gastrointestinal, hepatobiliary, pulmonary and continence-related procedures.

GI Lab nursing station (847) 723-5300

Procedure rooms 8 rooms

The current hospital page describes eight procedure rooms.

Parking Free

GI patients can use Lutheran General’s free patient parking.

Typical GI procedure flow

Register near the main hospital entrance.
A guest-service representative can help direct you to the GI Lab.
A GI nurse completes admission and starts an IV when sedation is planned.
The physician performs the scheduled procedure.
After the procedure, Advocate says recovery is commonly about 20-30 minutes, depending on your condition and procedure.
The doctor reviews findings/results available at that time.
The recovery nurse gives written discharge instructions.

If you receive sedation, you need a responsible person to drive you home. Do not plan to drive yourself after a sedated GI procedure.

Lutheran General Doctor Fees, Emergency Fees, Case Fees & Cost Estimates

Advocate Lutheran General does not publish one universal consultation fee, ER fee, surgery fee or “case fee.” A truthful patient estimate requires the actual service, location, physician and insurance information.

What can affect the final price?

Professional charge

The physician, surgeon, anesthesiologist or other clinician may generate professional charges.

Hospital charge

Hospital services can include facility use, nursing, equipment, medications, supplies, laboratory, imaging and procedure-room resources.

Insurance responsibility

Your deductible, copay, coinsurance, network status and prior authorization can change the amount you personally owe.

Cost-estimate contacts

Advocate billing / estimate line

(847) 795-2300

Advocate’s current hospital pricing page directs Lutheran General patients here for cost estimates.

Lutheran General pricing counselor

(847) 723-5061

Hospital-specific contact published for questions about standard charges.

What to have ready when requesting an estimate

Name of planned procedure/test.
CPT/procedure code if the physician office can provide it.
Ordering physician.
Expected Lutheran General location.
Insurance company and plan.
Member ID.
Scheduled date if already booked.

Advocate publishes machine-readable standard hospital charges and average charges by DRG. Those files are useful for transparency but are not the same as your personal out-of-pocket estimate.

Insurance Accepted at Lutheran General Hospital

Advocate’s current Illinois payer directory lists Lutheran General as participating with many major commercial, Medicaid, Medicare Advantage and other plans. Exact plan products matter.

Aetna

Aetna HMO
EPO
POS
PPO
Aetna Better Health Medicaid
Selected Medicare products

Blue Cross Blue Shield of Illinois

BCBSIL PPO Standard
Blue Advantage HMO
BlueCare Direct
Blue Choice Options
BCBSIL Medicaid
Multiple Medicare Advantage plans

Other major plans listed

Cigna Healthcare
Healthlink
HFN
Humana
Meridian Medicaid
UnitedHealthcare
UnitedHealthcare Medicare Advantage
WellCare Medicare Advantage
YouthCare
Zing Health

2026 Marketplace plans

Advocate’s current 2026 Marketplace information lists continued or new network participation that includes:

Ambetter of Illinois.
BlueCare Direct.
Molina Healthcare.
Oscar Health.
UnitedHealthcare.

Never rely only on the insurer’s brand name. Confirm the exact product, physician and location. One insurer can offer both in-network and out-of-network products at the same hospital.

Advocate Financial Assistance for Lutheran General Patients

Advocate provides financial assistance for qualifying patients. The current 2026 guideline gives a 100% discount for household income below 300% of the Federal Poverty Level, subject to program eligibility and covered-service rules.

Household size	2026 Federal Poverty Level	100% discount income-below threshold
1	$15,960	$47,880
2	$21,640	$64,920
3	$27,320	$81,960
4	$33,000	$99,000
5	$38,680	$116,040
6	$44,360	$133,080
7	$50,040	$150,120
8	$55,720	$167,160
Each additional person	Add $5,680	Add $17,040

These numbers are income screening thresholds, not an automatic promise that every service or provider balance will be forgiven. Some services/providers can fall outside the hospital financial-assistance policy.

Application deadline

Advocate says patients should apply for financial assistance within 240 days of the first billing statement.

Hardship Discount Program

Illinois residents who do not qualify under the regular income criteria may be considered for a catastrophic/hardship settlement. Advocate states that the patient’s remaining balance must be greater than 10% of total household income to meet the hardship balance threshold.

How to apply

Apply through the Billing area of LiveWell.
Call (630) 645-2400 for financial-assistance application help.
Request a free paper application in an Advocate emergency department or registration area.
Download and submit the official application.

Where to send the application

Mail:
Advocate Health Care
P.O. Box 3039
Oak Brook, IL 60522

Fax: (630) 645-4691
Email: SRCO-Financialassistance@aah.org

Patients can also ask the hospital concierge desk to connect them with a patient financial advocate.

Financial Assistance Forms

Lutheran General Hospital Billing & Bill Payment

Most current Lutheran General bills

(847) 795-2300

Advocate currently says to use this number for Lutheran General hospital services on or after February 2020.

Older services

(630) 645-2400

Use for Lutheran General services before February 2020 and for certain financial-assistance application questions.

The Lutheran General department directory still displays the older (630) 645-2400 business-office number, while Advocate’s current bill-pay page routes post-February-2020 Lutheran General bills to (847) 795-2300. For a recent bill, use the newer number.

Ways to pay

Pay through your LiveWell account.
Use Advocate’s secure online bill-payment option.
Contact billing for payment questions or arrangements.
Apply for financial assistance if the balance is unaffordable.

Advocate Bill Pay

Lutheran General Medical Records: Phone, Fax, Email & Radiology Images

Advocate currently publishes two different Lutheran General medical-record phone numbers. Its newer systemwide records page uses a centralized line, while the Lutheran General hospital contact page still lists a local ROI number. Both are included below so patients do not lose time.

Current centralized ROI line

(855) 908-7920

This is the number currently published on Advocate’s systemwide medical-records page for Lutheran General and Advocate Children’s Hospital Park Ridge.

Local Lutheran General ROI line

(847) 723-6150

This remains published on Lutheran General’s hospital contact page.

Release of Information contact

Fax: (847) 723-2193
Email: SRCO-LGH-ROI@aah.org
Address: 1775 Dempster St., 3 South, Park Ridge, IL 60068

How to request records

Use Advocate’s patient request for health information form or authorization form.
Identify the patient and dates of service.
Specify the information you want released.
Specify where the records should be sent.
Sign and date the request as required.
Submit through the official fax/email/mail route shown on the form.

Radiology images / films / CDs

Radiology Informatics: (847) 723-5016
Fax: (847) 723-9800

Subpoena Desk

(847) 723-5275

Birth certificate copies

Lutheran General does not act as the state vital-record office for certified birth-certificate copies. Advocate directs patients to the Illinois Department of Public Health for certified copies.

Advocate LiveWell Patient Portal

Advocate uses LiveWell, its Epic/MyChart-based patient portal, for many routine patient tasks.

Appointments

Make or manage eligible appointments and complete PreCheck-In.

Doctor messages

Send non-urgent messages or requests to your care team.

Test results

Review available laboratory and other test results.

Billing

View balances, manage billing preferences and make secure payments.

Insurance

Review or update insurance information for eligible workflows.

Family access

LiveWell supports appropriate access to family medical information through authorized account-access features.

LiveWell support

Phone: (855) 624-9366
Email: LiveWellSupport@aah.org

LiveWell is currently available in English and Spanish.

Do not use a portal message for an emergency. Call 911 for an emergency or use the appropriate urgent clinical number.

Lutheran General Radiology & Imaging

Radiology department (847) 723-6185

Outpatient scheduling (708) 304-9600

Used to schedule imaging appointments.

Radiology image copies (847) 723-5016

Imaging available

X-ray / digital radiography.
MRI.
CT.
Ultrasound and 3-D ultrasound.
Digital mammography.
Nuclear medicine.
Interventional radiology.
Bone-density/osteoporosis scanning.
PET/CT technologies used for oncology and other indications.

Before imaging: ask the ordering office whether you need fasting, medication changes, lab work, prior imaging or insurance authorization. Preparation is test-specific.

Breast Center, Cancer Institute & Cancer Clinic Hours

Breast Center

Yacktman Pavilion
1675 Dempster St.

(847) 723-3100

A dedicated free patient parking lot is behind Yacktman Pavilion.

Advocate Cancer Institute

Center for Advanced Care
1700 Luther Lane, Floors 1-2

(847) 723-2500

Cancer services and hours

Program	Hours	Phone	Location
Oncology Specialists practice	Mon-Fri 8 a.m.-6 p.m.	(847) 268-8200	Center for Advanced Care, 2nd floor
Lung Cancer Screening	Mon-Fri 8 a.m.-5 p.m.	(847) 723-5864	Center for Advanced Care, 1st floor
Apheresis Center	Mon-Fri 8 a.m.-4:30 p.m.; may vary	(847) 723-8780	Center for Advanced Care, 2nd floor
Bone Marrow Transplant / second opinion	By appointment	(847) 723-4400	Lutheran General cancer program
Head & Neck Multidisciplinary Clinic	Meets once weekly; appointment required	(847) 723-8030	Center for Advanced Care

Lutheran General Rehabilitation Services

Inpatient rehabilitation

Appointment/referral: (847) 723-6690

The inpatient rehabilitation program can include:

Physiatry.
Rehabilitation nursing.
Physical therapy.
Occupational therapy.
Speech-language pathology.
Neuropsychology.
Social work/care management.
Stroke and neurological rehabilitation.
Spinal-cord injury rehabilitation.
Amputation therapy.
Cancer and trauma rehabilitation.

Adult outpatient rehabilitation – Parkside

Advocate Lutheran General – Parkside
1875 Dempster St., Suite G10
Park Ridge, IL 60068

Scheduling: (847) 723-7500

Outpatient programs can include physical therapy, occupational therapy, speech therapy, hand therapy, pelvic-health rehabilitation, vestibular/concussion rehabilitation, lymphedema/oncology rehabilitation, sports rehabilitation and care for neurologic conditions.

Food, Coffee, Gift Shop, Chapel & Visitor Amenities

Top Deck Cafe

Location: 10th floor; take the A elevators.

Open daily: approximately 6:30 a.m.-6:30 p.m.
Current maternity visitor information notes brief service closures around 10:30-11:00 a.m. and 4:15-4:45 p.m..

Panera Bread

Main hospital Panera

First level of the bed tower across from the gift shop.

Daily: 6:00 a.m.-10:00 p.m.

Parkside Panera

Parkside satellite location.

Monday-Friday: 7:00 a.m.-4:00 p.m.

Gift Shop

Phone: (847) 723-6129
Monday-Friday: 9:00 a.m.-8:00 p.m.
Saturday-Sunday: 9:00 a.m.-4:00 p.m.

Flower Shop

Phone: (847) 723-8727
Monday-Friday: 9:30 a.m.-5:00 p.m.
Saturday: noon-4:00 p.m.
Sunday/major holidays: closed.

ATM

An ATM is located on the first floor between Public Safety and the Gift Shop.

Chapel & spiritual care

The A.D. Johnson Memorial Chapel is on the first floor near the east entrance and is open day and night for personal meditation and prayer.

Community prayer: 8:45 a.m. Tuesdays and Fridays.
Muslim Jum’ah Prayer: Friday 1:30-2:00 p.m.

Chaplains: (847) 723-6395
Chaplain support is available 24 hours a day, seven days a week.

Patient Relations, Navigators, Behavioral Health & Other Support

Patient Relations

(847) 723-6011, option 2

Email: LGH-PatientRelations@aah.org

Hospital pages currently show a weekday opening around 7:00-7:30 a.m. and closing at 4:00 p.m.

Women’s Health Navigator

(847) 723-7273

Susan Sinopoli, Patient Navigator, helps connect women’s-health patients with care, education and resources.

Behavioral Health

(847) 723-8811

Behavioral Health Center information.

8820 W. Dempster St., Niles.

Adult Down Syndrome Center

(847) 318-2303

1610 Luther Lane, Park Ridge.

Sleep Disorder Center

(847) 723-7024

Comprehensive Continence Center

(847) 723-8014

Important Lutheran General Hospital Phone Numbers

Need / department	Phone	What it is for
Main hospital	(847) 723-2210	General hospital routing
Emergency Department	(847) 723-5154	Emergency Department direct line
Physician referral	(800) 323-8622	Find a physician/program
Outpatient scheduling	(708) 304-9600	Imaging and outpatient scheduling
Advocate Children’s Hospital – Park Ridge	(855) 312-5437	Pediatric hospital information
Cancer Care Center	(847) 723-2500	Cancer services
Oncology Specialists	(847) 268-8200	Medical oncology practice
Breast Center	(847) 723-3100	Breast health / Yacktman Pavilion
Lung Cancer Screening	(847) 723-5864	Low-dose CT lung screening
Bone Marrow Transplant	(847) 723-4400	Appointments / second opinions
Brain & Spine second opinion	(844) 376-3876	Brain/spine second-opinion program
Comprehensive Stroke Clinic	(847) 723-2078	Outpatient stroke clinic
Memory Center	(847) 720-6464	Behavioral neurology / dementia care
Birthing Center	(847) 723-6455	Obstetrics / maternity
GI Lab	(847) 723-5300	GI Lab nursing station
Radiology	(847) 723-6185	Radiology department
Radiology image copies	(847) 723-5016	Films/CDs/images
Day Surgery	(847) 723-8400	Day surgery
Inpatient Rehabilitation	(847) 723-6690	Inpatient rehab referral/scheduling
Outpatient Rehab – Parkside	(847) 723-7500	Physical/occupational/speech therapy
Guest Services / Wheelchairs	(847) 723-5624	Parking/valet questions and wheelchair assistance
Current billing	(847) 795-2300	Recent Lutheran General hospital bills / estimates
Pricing counselor	(847) 723-5061	Hospital standard-charge questions
Financial assistance	(630) 645-2400	Financial-assistance application support
Medical Records central	(855) 908-7920	Current centralized ROI route
Medical Records local	(847) 723-6150	Local hospital ROI contact
Patient Relations	(847) 723-6011, option 2	Complaints, compliments, concerns
LiveWell Support	(855) 624-9366	Portal technical help
Behavioral Health	(847) 723-8811	Behavioral-health information
Chaplain / Spiritual Care	(847) 723-6395	24/7 spiritual support
Gift Shop	(847) 723-6129	Gifts/convenience items
Flower Shop	(847) 723-8727	Flowers / delivery questions
Patient Support Rooms	(847) 723-5475	Family overnight accommodation

Before You Leave Home: Lutheran General Visit Checklist

For a scheduled appointment

Confirm doctor/provider name.
Confirm building, floor and suite.
Bring photo ID.
Bring insurance card.
Bring referral/authorization if required.
Bring medication and allergy list.
Bring requested outside records or imaging.
Check LiveWell for appointment instructions.
Use the free parking area closest to your clinic.
Ask whether a hospital/facility charge may apply.

For a hospital visitor

Plan around general 9 a.m.-8 p.m. visiting hours.
Bring identification for the temporary visitor badge.
Confirm the patient’s unit.
Check with nursing staff before bringing food.
Use free self-parking if valet details are uncertain.
Call Guest Services for wheelchair help.
Use Patient Support Rooms if an overnight family stay is needed.

Official Advocate Resources Used for This Guide

The information above is written directly into this guide. These links are mainly for live actions that must occur in Advocate’s current systems or for final same-day verification.

Last reviewed: August 19, 2026. Doctor appointment availability, individual physician office schedules, insurance network participation and valet operations are high-change information and should be rechecked when they directly affect a planned visit.

Frequently Asked Questions About Lutheran General Hospital

1. What is Lutheran General Hospital’s address and phone number?

Advocate Lutheran General Hospital is at 1775 Dempster Street, Park Ridge, IL 60068. The main hospital number is (847) 723-2210.

2. Is Lutheran General Hospital’s emergency room open 24 hours?

Yes. Lutheran General provides around-the-clock emergency and specialty care. The Emergency Department number is (847) 723-5154. The hospital is a Level I adult and pediatric trauma center.

3. What are Lutheran General Hospital visiting hours?

General visiting hours are currently 9:00 a.m. to 8:00 p.m.. Visitors should bring identification because the hospital issues temporary visitor badges.

4. Is parking free at Lutheran General Hospital?

Yes. Advocate currently lists self-parking as free in the main garage, Center for Advanced Care garage, Yacktman Pavilion patient lot, Emergency Department patient lot and Nesset Center patient lot. Accessible parking is also available without charge.

5. How much does it cost to see a doctor at Lutheran General Hospital?

Advocate does not publish one standard Lutheran General physician consultation fee. Cost depends on the doctor, service, hospital/office setting and insurance benefits. For a personalized hospital estimate, call (847) 795-2300; Lutheran General’s pricing counselor line is (847) 723-5061.

6. What days and times are Lutheran General doctors available?

Most physicians do not have a permanent weekly timetable published online because they split time among clinics, surgery, procedures and inpatient responsibilities. Advocate publishes some clinic hours—for example, Oncology Specialists Monday-Friday 8 a.m.-6 p.m. and the Memory Center Monday-Friday 9 a.m.-5 p.m.—but a specific doctor’s appointment day must be confirmed through LiveWell or the practice.

7. How do I get medical records from Lutheran General Hospital?

Advocate’s current centralized medical-records line for Lutheran General is (855) 908-7920. The local hospital contact page also lists (847) 723-6150. The Lutheran General ROI fax is (847) 723-2193 and email is SRCO-LGH-ROI@aah.org.

8. Does Lutheran General Hospital offer financial assistance?

Yes. Advocate’s 2026 guidelines list a 100% discount for qualifying households with income below 300% of the Federal Poverty Level, subject to program rules and eligible services. Applications generally should be submitted within 240 days of the first billing statement.

9. Where do I go for labor and delivery at Lutheran General?

Between 5:30 a.m. and 8:00 p.m., go directly to Labor & Delivery and take Elevator B to the third floor. Between 8:00 p.m. and 5:30 a.m., enter through the Emergency Department on the south side and tell staff you need Labor & Delivery.

10. Does Lutheran General Hospital use MyChart?

Advocate uses LiveWell, its Epic/MyChart-based patient portal. Patients can manage eligible appointments, view test results, message providers and pay bills. LiveWell support is available at (855) 624-9366.