Sinai Grace Hospital: address, phone, emergency care, parking, portal, records and billing help
Sinai Grace Hospital is officially listed by Detroit Medical Center as DMC Sinai-Grace Hospital. This guide puts the most useful patient and visitor information first, then gives step-by-step help for parking, records, portal access, billing, cost estimates, financial assistance and hospital contact routing.
Emergency first: call 911 for urgent danger
Call 911 immediately for chest pain, trouble breathing, stroke symptoms, severe bleeding, major injury, overdose, loss of consciousness, suicidal danger, or any life-threatening emergency. This independent guide cannot provide emergency triage, ambulance dispatch, diagnosis, treatment advice or hospital staff response.
Quick video near the answer section
This video is included near the quick-answer area so users get visual context before reading the full guide. Use it only as a visual helper; always verify current services, entrances, parking, phone numbers and patient policies on official DMC pages.
Quick solver: choose your problem and use the right route
This section is built for users who need one clear answer quickly. Pick the task and follow the recommended route.
| Your need | Best action now | Prepare before calling/clicking | Avoid this mistake |
|---|---|---|---|
| Go to the hospital | Use 6071 W. Outer Drive, Detroit, MI 48235. | Search the full official name and address in GPS. | Do not search only “Sinai Grace” if you need exact routing. |
| Emergency care | Call 911 for life-threatening symptoms or go to the ER. | ID/insurance if available, medication list if possible. | Do not delay emergency care to read a website. |
| Reach the hospital operator | Call 313-966-3300. | Say: “Please connect me to the department for…” | Do not explain full medical history to the operator unless needed. |
| Patient location / lobby information | Call Patient Information/Main Lobby: 313-966-4500. | Patient full name, your relationship and reason for calling. | Privacy rules may limit what staff can share. |
| Patient concern or guest issue | Call Patient/Guest Relations: 313-966-4504. | Visit date, department, patient name, issue summary and callback number. | Do not post protected health information publicly. |
| Medical records | Call Medical Records: 313-966-3155. | Patient name/DOB, date range, exact record type and authorization form. | Do not submit a vague request like “send everything” unless needed. |
| Patient portal | Use My Health Rec. | Email, identity details and hospital service history. | Do not enter portal login details on unofficial sites. |
| Portal account help | Call 888-252-8149. | Name, date of birth, email and portal issue. | Do not create duplicate accounts before calling support. |
| Billing or financial assistance | Call 888-730-3989. | Hospital bill, account number, insurance EOB and income/coverage details. | Do not ignore a bill while waiting; ask about financial help early. |
| Cost estimate before care | Call financial counselors: 833-850-5052. | Treatment plan, surgeon, diagnosis, expected length of stay and insurance details. | Do not treat posted standard charges as your guaranteed final cost. |
Important phone numbers with call scripts
Use these scripts to reduce transfers and make your call easier.
| Need | Phone | Say this first | Best use |
|---|---|---|---|
| Main hospital | 313-966-3300 | “I need help reaching the correct department for…” | General routing and hospital operator help. |
| Admitting / Registration | 313-966-3051 | “I have a registration or admission question.” | Registration, admission routing and visit setup questions. |
| Scheduling / Physician referral | 313-966-4800 | “I need appointment scheduling or physician referral help.” | Scheduling and physician-referral routing. |
| Billing / Conifer Client Services | 800-346-0775 | “I am calling about a DMC Sinai-Grace hospital bill.” | Bill questions and account review. |
| Medical Records | 313-966-3155 | “I need help with a records request for dates…” | Records request, status, authorization and timeline questions. |
| Patient Information / Main Lobby | 313-966-4500 | “I am calling about patient information or lobby routing.” | Patient/lobby help and visitor routing. |
| Patient/Guest Relations | 313-966-4504 | “I need to discuss a guest or patient experience concern.” | Patient concern, guest issue and experience routing. |
| Security / Police Authority | 313-966-1000 | “I need security or parking authority information.” | Parking, security and campus-safety questions. |
| Spiritual Care | 313-966-3452 | “I need spiritual care support.” | Chaplain/spiritual support routing. |
| Mammography Scheduling | 313-966-6060 | “I need mammography scheduling help.” | Mammography appointment routing. |
| Outpatient Pharmacy | 313-966-2979 | “I need the outpatient pharmacy next to the professional office building.” | Pharmacy questions near the campus. |
| Wound Care – Sinai-Grace | 313-966-8050 | “I need Sinai-Grace wound care information.” | Wound-care routing. |
Before you leave home: practical visit planner
Use this repeat-visit checklist before appointments, ER visits, records pickup, billing questions or family visits.
Pick your visit type
| Visit type | Use this route | Bring this | Call first when… |
|---|---|---|---|
| Emergency symptoms | Call 911 or use the emergency department route. | ID/insurance if available, medication list if possible. | Do not wait on a website for serious symptoms. |
| Scheduled appointment | Use the entrance named in appointment instructions. | Photo ID, insurance card, referral/authorization and medication list. | Your appointment letter does not name the department or entrance. |
| Imaging / mammography | Call scheduling if location or preparation is unclear. | Order/referral, insurance card, prior imaging if requested. | You have prep questions, fasting instructions or prior-record questions. |
| Medical records request | Use official records page or call Medical Records. | Photo ID, exact date range, record type and authorization form. | You need records urgently for another doctor, insurance, legal or disability matter. |
| Billing or financial help | Use billing/financial support or price-estimate route first. | Bill, insurance EOB, account number, date of service and income/coverage info. | You need financial assistance, payment plan, estimate or bill dispute help. |
| Visiting a patient | Use visitor parking and lobby route unless hospital staff tells you otherwise. | Photo ID, patient name and unit/room if known. | The patient is in ICU, behavioral health, rehab, isolation or a restricted unit. |
Map, free parking and arrival tips
DMC’s parking page lists Sinai-Grace Hospital self parking as free, with parking hours 5:00 a.m. to 12:00 a.m., seven days a week. For parking schedules and additional information, DMC lists Sinai-Grace Hospital Police Authority at 313-966-1000.
Search “DMC Sinai-Grace Hospital 6071 W. Outer Drive Detroit MI 48235” for cleaner navigation.
Check signs on campus and call Police Authority/Security for current parking questions.
For life-threatening symptoms, call 911 instead of driving yourself or waiting online.
Patient portal: My Health Rec setup and help
DMC uses My Health Rec for patient portal access. DMC says the portal can help patients view, download and transmit health information online, including certain results, immunizations, medications, allergies, discharge summaries and other hospital records. Portal account help is listed at 888-252-8149.
- Use the official portal route.
Start from the DMC Patient Portal page, not a search ad or unknown login page. - Use self-enrollment when appropriate.
DMC says patients who have registered and received services from the facility can use the portal self-enrollment tool. - Have identity details ready.
Prepare name, date of birth, email and hospital service details. - Use portal help for account issues.
For login, access or account-help questions, call 888-252-8149. - Contact Medical Records for missing items.
DMC says some results may not be viewable online, so the hospital Medical Records department may be needed.
Medical records: request without delay
DMC says patients must complete and submit the DMC Authorization to Release Medical Information to receive medical records. DMC also says the second page of the form contains fees, and requests should specify dates of service and the type of information needed.
- Decide the exact record type.
Examples: ER report, discharge summary, lab result, radiology report, operative note, progress note, billing record or full chart. - Choose the exact date range.
DMC specifically asks users to specify dates of service and information needed. - Complete the authorization form carefully.
Include patient full name, date of birth, requested information, purpose, recipient name/address, expiration date if desired, patient/legal representative signature and date. - Add legal representative proof when needed.
If a representative signs, DMC says guardianship papers or power of attorney must be included. - Be careful with sensitive information.
DMC notes that psychiatric, drug/alcohol abuse, HIV/AIDS and sexual-abuse information require special authorization. - Use the correct hospital contact.
For Sinai-Grace Hospital, call Medical Records at 313-966-3155. - Plan for processing time.
DMC says average turnaround is 5–7 business days for on-site records and 2–4 weeks for off-site records.
Billing, financial assistance and price estimates
Use this section before paying, disputing or estimating hospital costs. It helps users prepare the right documents instead of calling unprepared.
Use your statement, account number, patient name, date of service and insurance Explanation of Benefits before calling.
DMC says this route can help with hospital bills or financial assistance, and on-site registration representatives may also help.
| Money issue | Use this route | Ask this question |
|---|---|---|
| I cannot pay the bill | Insurance & Financial Support: 888-730-3989 | “Can I apply for financial assistance, Medicaid help or a payment plan?” |
| I want a cost estimate | Financial counselors: 833-850-5052 | “What is my estimate after insurance, deductible, coinsurance and expected stay?” |
| I received a surprise bill | No Surprises Act route / CMS help: 1-800-985-3059 | “Do my Good Faith Estimate or surprise-billing rights apply?” |
| Unresolved billing issue | DMC Ombudsman / hotline: 855-362-9600 | “Can the ombudsman review this unresolved billing issue?” |
Services people commonly search before visiting
The official DMC Sinai-Grace Hospital page lists many service areas. Use the table below to decide which route to use first.
DMC’s emergency page says Sinai-Grace provides around-the-clock care by board-certified emergency medicine physicians, with specialty physicians available 24/7.
For stroke symptoms, call 911 immediately. Do not drive or wait for online instructions.
DMC lists obstetrics, maternal fetal care and NICU in Sinai-Grace service areas.
For MRI/CT/other imaging, DMC’s contact page lists 888-362-2500 as a primary service route.
Ask your doctor’s office for diagnosis, procedure and expected stay details before requesting a cost estimate.
DMC lists Inpatient Rehab at 313-966-1100 and Sinai-Grace Wound Care at 313-966-8050.
Detroit arrival tips that make this guide practical
These tips help patients and visitors avoid small delays.
Typing only “Sinai Grace” can be less precise. Use the full hospital name plus “6071 W. Outer Drive.”
For appointments, add time for parking, registration, ID/insurance check and walking to the correct department.
Call first if visiting ICU, behavioral health, rehab, maternity/NICU, isolation or a patient with restricted status.
Save the hospital statement, insurance EOB, payment receipts, call dates, representative names and reference numbers.
Screenshots: add proof after the key actions
Add screenshots where they help the user act faster. Good screenshot choices are the official hospital location page, parking page, patient portal page and records page.
Location page
Parking page
Portal / Records
How to read reviews and quality information safely
Reviews can help with parking, communication, wait-time expectations and billing experiences, but they should not replace emergency judgment or doctor guidance.
- For urgent symptoms, call 911 or go to the nearest emergency department.
- Separate ER wait-time complaints from scheduled appointment experiences.
- For billing complaints, compare your DMC bill with your insurance Explanation of Benefits before assuming an error.
- For care concerns, use Patient/Guest Relations rather than posting private details online.
- For cost planning, use DMC price-estimate and financial-support routes instead of relying only on generic online estimates.
Official sources used for this guide
This page is independent, but the practical information is built from official DMC pages. Always confirm current details before sharing private information, paying bills, submitting records forms or visiting restricted units.
| Official source | Used for |
|---|---|
| DMC Sinai-Grace Hospital official page | Address, main phone, 24-hour status, key department numbers and service list. |
| DMC Sinai-Grace Emergency page | Emergency department address, phone, 24-hour status and board-certified emergency physician context. |
| DMC Parking Information | Sinai-Grace free self parking, parking hours and Police Authority phone. |
| DMC Contact page | Sinai-Grace main, medical records, Patient/Guest Relations and primary service numbers. |
| DMC Patient Portal | My Health Rec portal capabilities, self-enrollment and portal help phone. |
| DMC Request Medical Records | Authorization requirements, record types, turnaround time, sensitive information rules and birth-certificate note. |
| DMC Insurance & Financial Support | Hospital bill and financial assistance hotline. |
| DMC Price Estimate | Financial counselor phone and cost-estimate preparation steps. |
Last manual check: June 24, 2026. This page is independent and informational only. Hospital links, phone routes, visitor rules, portal pages, parking information and billing vendors can change.
FAQs
What is Sinai Grace Hospital officially called?
The official name used by Detroit Medical Center is DMC Sinai-Grace Hospital.
What is the address?
The address is 6071 W. Outer Drive, Detroit, MI 48235.
What is the main phone number?
The main phone number is 313-966-3300.
Is DMC Sinai-Grace Hospital open 24 hours?
Yes. The official DMC location page lists the hospital as open 24 hours, seven days a week.
How do I contact Patient Information?
The DMC Sinai-Grace location page lists Patient Information/Main Lobby at 313-966-4500.
How do I contact Patient/Guest Relations?
The DMC contact page lists Sinai-Grace Patient/Guest Relations at 313-966-4504.
How do I request medical records?
Use the official DMC Request Medical Records page and call Sinai-Grace Medical Records at 313-966-3155. DMC requires a completed authorization form.
How long do DMC medical records take?
DMC says average turnaround is 5–7 business days for on-site records and 2–4 weeks for off-site records.
Does DMC have a patient portal?
Yes. DMC uses My Health Rec. For patient portal account help, DMC lists 888-252-8149.
Is parking free at Sinai-Grace Hospital?
DMC’s parking page lists Sinai-Grace self parking as free, with hours 5:00 a.m. to 12:00 a.m., seven days a week.
Who do I call for billing help?
The Sinai-Grace location page lists Billing / Conifer Client Services at 800-346-0775.
Who do I call for financial assistance?
DMC’s Insurance & Financial Support page lists 888-730-3989 for hospital bill or financial assistance help.
Can I get a hospital cost estimate?
Yes. DMC’s price-estimate page lists financial counselors at 833-850-5052 and says users should prepare treatment-plan and insurance details.
Why is there no VideoObject schema?
VideoObject schema is not included because a verified uploadDate was not confirmed. This avoids fake upload dates and follows safe video-schema practice.
Is this page official DMC hospital support?
No. This is an independent guide. It cannot access patient records, schedule appointments, unlock portal accounts, pay bills, contact hospital staff or provide emergency medical advice.